Department: Information Technology

Course Tile: Computer Maintenance and Technical Support Cour. Code: InTc 422 / Cour. Credit: 3

Course Description:
This course mainly aims at acquainting the student with the fundamentals of personal computer
hardware, as well as PC configuration, preventive maintenance, and required technician skills. The
content of the course is divided in two main parts the hardware and software part. In the first part
detailed discussion of the operation, technology and configuration of different hardware components
will be presented. In the second part, focus is given for the operating system aspect of computer
maintenance. Mainly the windows OS working structure, common errors and troubleshooting
techniques are covered. In addition to this students will also be introduced to different utility
software. Generally, the course stress on equipping the student with the necessary skills for desktop
technician.

Objective:
At the end of the course students will be able to:
 Identify the components of a microcomputer system
 Upgrade computers by removing and installing various computer components, determine the
available resources, and install device drivers.
 upgrading operating systems
 Perform preventive maintenance for microcomputer systems
 Distinguish the different types of memory components, like and install them
 Configure the operating system and other software to recognize any newly installed devices
 Recognize and explain industry safety standards with regards to working on computer components
 Using different backup options and utility software; performing data recovery

Chapter 1 Introduction to Personal Computer Hardware

1.1 Personal Computers components work together.
1.2 PC Components Features and Functions of components.
1.3 Computer Disassembly

Chapter 2 PC Assembly
2.1 Assemble the Computer (build a computer)

Chapter 3 Advanced Computer Hardware

3.1 Boot the Computer (verify BIOS and UEFI settings.)
3.2 Advanced Computer Functionality
3.3 Computer Upgrade (upgrade a computer to meet requirements
3.4 Protecting the Environment

Chapter 4 Preventive Maintenance and Troubleshooting

4.1 Preventive Maintenance
4.2 Troubleshooting Process

Chapter 5 Operating System

5.1 Operating System trouble shooting (BIOS and the Boot Process)
5.2 Operating System upgrading (understanding the requirements; Installing Windows; upgrading
OS; backing up and installing drivers; slipstreaming)
5.4 Backup, System Restore, and Recovery software, Creating bootable disk

Assessment Arrangements:
Mid examination 30%
Final examination 30%
Assignment 20%
Lab works, and Quizzes 20%
Total 100%

Text:-
Scott Mueller. Upgrading and Repairing PCs (8th ed.) QUE, Inc. ISBN: 0-7897-1259-4.

References
James F. Kelly and Brian Schwarz. A+ PC Technician's Pocket Referenc. McGraw-Hill. ISBN 0-
07-222905-5.
Charles J. Brooks, compTIA A+ (4th ed.) QUE, Inc. ISBN: 0-7897-2844-3
David Groth and Dan newland, A+ operating System Technologies(3rd ed.), sybex Inc. ISBN: 0-7821-
2807-6