Tesla has decided to voluntarily recall certain Model 

S and Model X
vehicles built before March 2018 that are equipped with an 8GB
embedded MultiMediaCard (eMMC) in the media control unit
because the eMMC may malfunction due to accumulated wear. Our
records show that you own a Model S or Model X affected by
this recall. 

If a malfunction occurs, you may experience a persistent blank

center display that does not recover after restarting
the touchscreen, loss of certain functionalities, and/or a vehicle alert
to contact Service. There is no risk to vehicle drivability, including no
effect on acceleration, braking or steering, and we are not aware of
any accidents or injuries resulting from this condition. 

If your vehicle is operating software release 2020.48.12 or newer

and the eMMC malfunctions, then the rearview backup camera will
remain available, the exterior turn signal lighting will remain
functional, and the windshield defogging and defrosting controls will
automatically default to a preset cabin temperature to ensure
windshield visibility. If your vehicle is operating software older than
2020.48.12 and the eMMC malfunctions, then you may lose these
functionalities. Please ensure that your vehicle is operating software
release 2020.48.12 or a newer release. To find your current software
release, complete an update or review a list of possible
malfunctions, please visit our Support page. If the touchscreen is
unavailable, then please perform a shoulder check and use your
mirrors to back up safely. 
Additionally, Tesla will upgrade, free of charge, the eMMC on your
vehicle with an enhanced 64GB eMMC.There is no need at this time
to contact us as we will notify you when the parts become available.
We kindly ask that you do not schedule a service appointment unless
you receive a vehicle alert signaling memory storage device
degradation or are actively experiencing a persistent blank center
display that does not recover after restarting the touchscreen. If you
already paid for repairs that addressed the condition covered by this
recall, you may be eligible for reimbursement. Tesla will share details
about reimbursement and eligibility by the end of March 2021. 

Thank you for being a Tesla customer, and we apologize for

this inconvenience. 

LEARN MORE 

Most Common FAQ

Q: Is my Model S/X affected by this recall?

A: All owners can check if their VIN is affected at either
the Tesla VIN Recall Search or the NHTSA VIN Recall Search. 

Q: Is my car safe to drive?

A: There is no risk to vehicle drivability if
the eMMC malfunctions, including no effect on acceleration, braking
or steering. But if your vehicle is running software older than
2020.48.12 and the eMMC malfunctions, then you may lose access
to the rearview backup camera display, exterior turn signal lighting,
and access to windshield defogging and defrosting controls. If these
functions are not available, drivers can continue to operate the
vehicle by performing a shoulder check and using their mirrors,
taking care when making turns, and assuring clear visibility
when driving. 
Q: How can I make an appointment for this recall?
A: If you are the registered owner, the only action you need to take
at this time is to confirm that your vehicle is running software
release 2020.48.12 or a newer release and, if it is not, to install the
newest available release. There is no other immediate action that
you need to take at this time, and you may continue to drive
your vehicle. We will notify you when replacement parts are
available. Until then, please do not schedule a Tesla
Service appointment unless you receive a vehicle alert signaling
memory storage device degradation or are actively experiencing a
persistent blank center display that does not recover after restarting
the touchscreen.

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