Open Call for The Open Group

NGOSS Collaboration Project

Roger Cutts – Architecting the Enterprise

Copyright © TM Forum, 2007 All Rights Reserved.

 Open Call for The Open Group
NGOSS Collaboration Project

Roger Cutts

Copyright © TM Forum, 2007 All Rights Reserved.

 TM Forum NGOSS Framework

NGOSS is based on four key

frameworks that form the
NGOSS program New Generation OSS Initiative

Business Process Enterprise-wide

•Business Process
Framework Framework
( Enhanced Telecom ( Shared Information and Data
Operations Map - eTOM ) Model – SID )

Framework – the eTOM Systems

•Enterprise wide information Applications
Framework
Integration
Framework
framework – the SID ( Telecom Applications Map -
TAM )
( Technology Neutral
Architecture – TNA )

•Systems Integration
Framework – the TNA
•Telecom Applications
Framework – the TAM

Copyright © TM Forum, 2007 All Rights Reserved.

 NGOSS - eTOM Level 1 View
Customer
Strategy, Infrastructure & Product Operations

Strategy & Infrastructure Product Operations Fulfillment Assurance Billing

Commit Lifecycle Lifecycle Support &
Management Management Readiness

Marketing & Offer Management Customer Relationship Management

Service Development & Management Service Management & Operations

Resource Development & Management Resource Management & Operations

(Application, Computing and Network) (Application, Computing and Network)

Supply Chain Development & Management Supplier/Partner Relationship Management

Enterprise Management
Strategic & Enterprise Enterprise Risk Enterprise Effectiveness Knowledge & Research
Planning Management Management Management

Financial & Asset Stakeholder & External Human Resources

Management Relations Management Management

Copyright © TM Forum, 2007 All Rights Reserved.

 NGOSS - SID Domain View

Market / Sales
Market Strategy & Plan Marketing Campaign Contact/Lead/Prospect

Market Segment Competitor Sales Statistic Sales Channel

Product
Strategic Product
Product Portfolio Plan Product Performance

Product Specification Product Offering Product Usage

Customer
Applied Customer Billing
Customer Customer Order Customer Problem Customer Bill Collection
Rate
Customer Interaction Customer Statistic Customer SLA Customer Bill Customer Bill Inquiry

Service
Service Service Applications Service Performance Service Strategy & Plan

Service Specification Service Configuration Service Usage Service Trouble Service Test

Resource
Resource Strategy &
Resource Resource Topology Resource Performance Plan
Resource Specification Resource Configuration Resource Usage Resource Trouble Resource Test

Supplier / Partner
S/P Performance S/P Bill
Supplier/Partner S/P Interaction S/P Order
S/P Problem S/P Bill Inquiry
S/P Plan S/P Product S/P SLA S/P Statistic S/P Payment

Enterprise Common Business

Revenue Assurance Root Party Business Interaction Usage Project

Base Types Location Agreement Policy Time
(Under Construction)

Copyright © TM Forum, 2007 All Rights Reserved.

 NGOSS TNA Framework
1. Define the Business 2. Architect the Business
(Leadership Team, (Enterprise IT Architects)
Business Process Engineers) 1 2
1 Business System
Business Contract Contract
Contract

Corporate NGOSS
Knowledge Shared Knowledge
Base Base
1 2
Business System
Contract Contract 1 2
Business System
Deployment Implement
Contract Contract Contract
Contract
4 3 Implement
Contract
3
4. Execute the Business
(Operations) 3. Implement the Business
(Development Org.)

Copyright © TM Forum, 2007 All Rights Reserved.

 NGOSS - TAM Framework
Campaign Corporate Sales Channel Sales
Market / Sales
Management
Campaign
Management
Management
Corporate Sales
Management
Management
Channel Sales
Management
Management The TAM R2.1
Product Management Product Strategy /
Product Strategy / Product / Service Product Lifecycle Product Performance
Proposition Product / Service Product Lifecycle Product Performance
Proposition Catalog Management Management Management
Management Catalog Management Management Management
Management

Oper Support & Readiness Fulfillment Assurance Billing

Customer
CustomerSelf
SelfManagement
Management Collections
Customer Collections
Customer Mgt

bus technology/ middleware / business process management

Customer Management
Information Management
Information Customer
CustomerContact,
Contact,Retention
Retention&&Loyalty
Loyalty
Management
Management Bill
Bill
Customer
CustomerBilling
Billing Formatting
Formatting
Order
OrderMgt
Mgt Customer Customer
Customer CustomerService
Service/ / Management
Management
QOS/
QOS/SLA
SLA Account
AccountProblem
Problem
Mgt Resolution Receivables
Receivables
Quotation
Quotation Mgt Resolution
Invoicing
Invoicing Management
Management
Engine
Engine

Integration infrastructure:
Service Mgt

Service Service
Service SLA Mgt Service
Service Inventory Mgt Service SLA Mgt Quality Service Service Rating
Service Inventory Mgt Service Quality Service Service Rating
Specification Design / Monitoring Performance / Discounting
Specification Design / Service Monitoring Performance / Discounting
Mgt Service Assign Service & Impact Mgt Management
Mgt Service Assign Problem & Impact Mgt Management
Config Mgt Problem Analysis
Config Mgt Mgt Analysis
Mgt

Resource Testing Mgt

Resource Resource Testing Mgt
Arbitrage Billing Data
Resource Mgt

Resource Arbitrage Billing Data

Resource Design / Resource Correlation Management
Workforce Resource Design / Resource Correlation Management Mediation
Workforce Inventory Assign Mediation
Mgt Inventory Assign Resource Performance & Root
Mgt Mgt Resource Performance & Root
Mgt Activation Monitoring/ Cause
Activation Monitoring/ Cause
Resource Management Analysis
Resource Management Analysis
Provisioning / Real-time
Provisioning / Voucher Real-time
Configuration Resource Resource Resource Resource Voucher Billing
Configuration Resource Resource Resource Resource Management Billing
Resource Planning/ Problem Status Data Management Management
Resource Planning/ Problem Status Data Management
Specification Optimization Management Monitoring Mediation
Specification Optimization Management Monitoring Mediation
Management Resource
Management Resource
Logistics
Logistics Resource
ResourceDomain
Domain Management
Management (IT
(ITComputing,
Computing,IT
ITApplications,
Applications,Network)
Network)

Supplier / Wholesale /
Supply Chain Management Partner Management Wholesale /
PartnerManagement Supply Chain Management Partner Management Interconnect Billing
Interconnect Billing

Enterprise Management
Revenue Fraud
Revenue HR Financial Asset Security Knowledge Fraud
Assurance HR Financial Asset Security Knowledge
Assurance Management Management Management Management Management Management
Management Management Management Management Management Management Management
Management

Copyright © TM Forum, 2007 All Rights Reserved.

 Enterprise Architecture is also a Process

 Strategy and Planning

 Business Architecture
 Data Architecture
 System Architecture
 Solution Design
 Solution Development
 Solution Deployment
 Technology
Infrastructure

NB: There are four Architecture Domains: Business, Data, Applications, and Technology

Copyright © TM Forum, 2007 All Rights Reserved.

 What is The Open Group (TOG)
A global consortium of industry, government, and academia
http://www.theopengroup.org

Copyright © TM Forum, 2007 All Rights Reserved.

 TOGAF as a Methodology

TOGAF is The Open Group Architecture Framework.

It is a comprehensive and well established Methodology for
developing and improving an Enterprise Architecture.
TOGAF can also bring potential benefits to NGOSS based
Architectures.

Copyright © TM Forum, 2007 All Rights Reserved.

 Architecture Stages in the TOGAF ADM
Prelim:
Framework and
Principles

A
Architecture
Vision
H B
Architecture
Change
Business Process
Architecture
Management

C
G Implementation Information
Data &
Governance Requirements System
Architectures Applications

F
Migration D
Roadmap Planning Technology
E Architecture Technology
Opportunities
and Solutions

Copyright © TM Forum, 2007 All Rights Reserved.

 TOGAF Stages, Iterative Method

 Architecture Vision
 Current Architectures describing Business,
Data, Applications and Technology
 Future Architectures describing Business,
Data, Applications and Technology
 Opportunities and Solutions
 Migration Planning
 Implementation Governance
 Architecture Maintenance

Copyright © TM Forum, 2007 All Rights Reserved.

 Summary

 The Business Architecture in TOGAF can be

linked to the eTOM from the TM Forum
 The Data Architecture in TOGAF can be linked
to the SID from the TM Forum
 The Application Architecture in TOGAF can be
linked to the TAM from the TM Forum
 The Technology Architecture in TOGAF can be
linked to the TNA from the TM Forum

Copyright © TM Forum, 2007 All Rights Reserved.

 eTOM

Market
Market/ Sales
Marketing Contact/Lead/
Strategy &
Market Campaign Prospect Sales
Plan Competitor Sales Statistic
Segment Channel
Product Strategic
Product Product
Product
Product Product
Portfolio Plan Performance
Product
Specification Offering Usage
Customer Applied
Customer Customer Customer Bill
Customer Customer
Customer Order Problem
Customer Collection
Customer Bill
Statistic Customer
Billing Rate
Customer Bill
Interaction SLA Inquiry

SID
Service Service
Service Service Strategy &
Service
Service Applications
Service Performance
Service Service
Plan Service Test
Specification Configuration Usage Trouble
Resource Resource
Resource Resource Strategy &
Resource
Resource Topology
Resource Performance
Resource Resource
Plan Resource
Specification Configuration Usage Trouble Test
Supplier / Partner S/P
Supplier/Partn S/P S/P Bill
S/P Order Performance S/P Bill
er Interaction S/P Problem
S/P Plan S/P Product S/P SLA Inquiry
S/P Statistic S/P Payment
Enterprise Common Business
Revenue Business
Root Party Usage Project
Assurance Interaction
Base Types Location Agreement Policy Time
(Under Construction)

Campaign Corporate Sales Channel Sales

Market / Sales
Management
Campaign
Management
Management
Corporate Sales
Management
Management
Channel Sales
Management
Management The TAM R2.1
Product Management Product Strategy /
Product Strategy / Product / Service Product Lifecycle Product Performance
Proposition Product / Service Product Lifecycle Product Performance
Proposition Catalog Management Management Management
Management Catalog Management Management Management
Management

Oper Support & Readiness Fulfillment Assurance Billing

Customer
CustomerSelf
SelfManagement
Management Collections
Customer Collections

Customer Mgt

bus technology/ middleware / business process management

Customer Management
Information Management
Information Customer
CustomerContact,
Contact,Retention
Retention&&Loyalty
Loyalty
Management
Management

TAM
Bill
Bill
Customer
CustomerBilling
Billing Formatting
Formatting
Order
OrderMgt
Mgt Customer Customer
Customer CustomerService
Service/ / Management
Management
QOS/
QOS/SLA
SLA Account
AccountProblem
Problem
Mgt Resolution Receivables
Receivables
Quotation
Quotation Mgt Resolution
Invoicing
Invoicing Management
Management
Engine
Engine

Integration infrastructure:
Service Mgt
Service Service
Service SLA Mgt Service
Service Inventory Mgt Service SLA Mgt Quality Service Service Rating
Service Inventory Mgt Service Quality Service Service Rating
Specification Design / Monitoring Performance / Discounting
Specification Design / Service Monitoring Performance / Discounting
Mgt Service Assign Service & Impact Mgt Management
Mgt Service Assign Problem & Impact Mgt Management
Config Mgt Problem Analysis
Config Mgt Mgt Analysis
Mgt

Resource Testing Mgt

Resource Resource Testing Mgt
Arbitrage Billing Data

Resource Mgt
Resource Arbitrage Billing Data
Resource Design / Resource Correlation Management
Workforce Resource Design / Resource Correlation Management Mediation
Workforce Inventory Assign Mediation
Mgt Inventory Assign Resource Performance & Root
Mgt Mgt Resource Performance & Root
Mgt Activation Monitoring/ Cause
Activation Monitoring/ Cause
Resource Management Analysis
Resource Management Analysis
Provisioning / Real-time
Provisioning / Voucher Real-time
Configuration Resource Resource Resource Resource Voucher Billing
Configuration Resource Resource Resource Resource Management Billing
Resource Planning/ Problem Status Data Management Management
Resource Planning/ Problem Status Data Management
Specification Optimization Management Monitoring Mediation
Specification Optimization Management Monitoring Mediation
Management Resource
Management Resource
Logistics
Logistics Resource
ResourceDomain
Domain Management
Management (IT
(ITComputing,
Computing,IT
ITApplications,
Applications,Network)
Network)

Supplier /
Wholesale /
Supply Chain Management Partner Management Wholesale /
PartnerManagement Supply Chain Management Partner Management Interconnect Billing
Interconnect Billing

Enterprise Management
Revenue Fraud
Revenue HR Financial Asset Security Knowledge Fraud
Assurance HR Financial Asset Security Knowledge
Assurance Management Management Management Management Management Management
Management Management Management Management Management Management Management
Management

TNA

Copyright © TM Forum, 2007 All Rights Reserved.

 Next Steps

 Build Collaborative Teams between The Open Group

and the TM Forum
 Share Success Stories
 Work together to develop common themes
 Collaborate with Architecture work both in The Open
Group and the TM Forum

Copyright © TM Forum, 2007 All Rights Reserved.

 Architecting the Enterprise

For information on TOGAF and TOGAF training contact:

UK Office
Aston Court, Kingsmead Business Park
Frederick Place, High Wycombe
Buckinghamshire, HP11 1LA
+44 (0) 2081 229 150 (telephone)
+44 (0) 870 220 4567 (fax)

US Office
1050 Connecticut Ave NW, 10th Floor
Washington, District of Columbia 20036
United States
+1 202 772 4283 (telephone)
+1 202 772 3101 (fax)

Poland Office
Rondo One, Rondo ONZ 1
00-124 Warsaw
+48 22 3549293 (telephone)
+48 22 3549299 (fax)

http://www.architecting-the-enterprise.com
Copyright © TM Forum, 2007 All Rights Reserved.