Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Communication Skills
Concept of Communication
Process of Communication
Types and Levels of Communication
Technical Communication and General Communication
Important Elements of Technical Communication
Importance and Need of Technical Communication
Allen Louis says "Communication is the sum of all the things one person
does when he wants to create an understanding in the mind of another it
involves a systematic and continuous process.
Channel : The way or the medium of sending the message is called channel.
The choice of the medium is influenced by the inter relationship between
sender and receiver. It also depends upon the urgency of the message.
Medium orchannel can be oral, written or it can be non verbal.
The process of communication begins with idea, which refers to the formation of
the idea or selection of a message to be communicated by the sender. The scope
of the idea is generally determined by the sender's knowledge, experience and
ability. Encoding is the next step in communication. It is the process of changing
the information in to some form of logical and coded message. It means the
selection of language, medium of communication and formation of
communication. Transmission refers to the flow of message over the chosen
channel. It confirms the medium selected for encoding and keeps the
communication channel free from interference or noise so that the message can
reach the receiver without any disturbance. Decoding is the process of converting
a message into thoughts by translating it. It involves the message, which will
become his/her idea sent by the sender and on the basis of this idea; the receiver
can give reply that is known as feedback. So feedback is an important and last
part of communication process.
(1) To give specified directions about the job being entrusted to a subordinate.
(2) To explain policies and organizational procedures.
(3) To appraise the subordinates for their performance.
(4) To give information to the subordinates about the rational of their job so
that they understand the significance of their job in relation with the
organizational goal.
• Advantages :
The communication channel which starts from the bottom level to the top level is
called upward communication. For example, worker conveys message to
production manager, he conveys it to the director of company etc. It is a channel
which passes the flow of information upward.
The upward and downward flow of information along the formal lines of
authority in the organisation structure is called vertical communication.
• Importance of Grapevine :
• Limitations :
(1) One of the major limitations of the grapevine is that it may spread baseless
news which may harm the employees.
(3) It can cause serious damage before management becomes aware of it.
This communication occurs within the individual's brain in the form of internal
dialogue, as one can't stop communicating with himself. Infact when we
communicate with other person, internal dialogue with oneself continues -
verifying the truth,using logical reasoning etc. For example, when one gets
injured, the brain gets information and then sends the feedback that he should
consult a doctor or take medicine. This is nothing but intrapersonal
communication.
Name Various levels of communication and explain any three of them. (June-2010)
Discuss levels of communication. (Dec-2008)
The whole world has become a global market and the trasfer of technology
is playing an important role in economic growth and trasformation. As the
professional world becomes more diverse, cometitive and result oriented,
the importance of technical communication skills continues to increase.