Sample - Reports W Cover

Solutions for Collections People by Collections People
COLLECTION RESOURCE SYSTEM

Sample Reports
Offices: Fairfax, VA • Waltham, MA • Glens Falls, NY • Horsham, PA • Golden, CO • Omaha, NE • United Kingdom • Mexico
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TABLE OF CONTENTS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Note About Multi-Page Report Illustrations. . . . . . . . . . . . . . . . 6
DAILY REPORTS
List of Accounts Due to Come Off Hold . . . . . . . . . . . . . . . . . 8
Acknowledgements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Collection Unit Cash Journal . . . . . . . . . . . . . . . . . . . . . . . 10
Contact Attempts by Collector Login . . . . . . . . . . . . . . . . . . 12
Contact Attempts by Action/Result Sequence . . . . . . . . . . . . . . 13
Contact Attempts by Time Sequence. . . . . . . . . . . . . . . . . . . 14
Daily Call Back Report for Collection Unit . . . . . . . . . . . . . . . 15
Daily Cash Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Daily Collector Totals . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Dunning Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Dunning Notices Sent List . . . . . . . . . . . . . . . . . . . . . . . . 19
List of Records of a Specific Legal Code . . . . . . . . . . . . . . . . 20
List of Notices to be Sent. . . . . . . . . . . . . . . . . . . . . . . . . 21
Transferred Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . 22
CLIENT REPORTS
Account Status by Client . . . . . . . . . . . . . . . . . . . . . . . . . 24
Account Cost Summary . . . . . . . . . . . . . . . . . . . . . . . . . 25
Client Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Client Ranking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Client Data Integrity Report . . . . . . . . . . . . . . . . . . . . . . . 28
Client Class Code Analysis. . . . . . . . . . . . . . . . . . . . . . . . 32
Client History Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . 33
Client Monthly Spindown . . . . . . . . . . . . . . . . . . . . . . . . 34
Collection Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Detailed Client Analysis . . . . . . . . . . . . . . . . . . . . . . . . . 37
Expected Promises to Pay . . . . . . . . . . . . . . . . . . . . . . . . 38
Master List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Phone Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Salesperson Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
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ACCOUNT REPORTS
Account Activity Report . . . . . . . . . . . . . . . . . . . . . . . . . 44
Accounts With Credit Balances . . . . . . . . . . . . . . . . . . . . . 45
Activity Code Summary . . . . . . . . . . . . . . . . . . . . . . . . . 46
List of Selected Accounts . . . . . . . . . . . . . . . . . . . . . . . . 47
Master List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Paid in Full Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Promises to Pay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Specific Status Code . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Status Code Summary . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Zip Code Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
COLLECTION UNIT REPORTS

Account Call Back List - Full . . . . . . . . . . . . . . . . . . . . . . 56
Account Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Account Last Contact Report. . . . . . . . . . . . . . . . . . . . . . . 58
Account Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Collection Unit Analysis . . . . . . . . . . . . . . . . . . . . . . . . . 60
Collection Unit Performance . . . . . . . . . . . . . . . . . . . . . . . 61
Master List of Collection Units. . . . . . . . . . . . . . . . . . . . . . 62
New Business Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . 63
Promises to Pay Analysis. . . . . . . . . . . . . . . . . . . . . . . . . 64
REPORT GENERATOR
Report Generator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
RETURN & PURGE REPORTS

Returned Account Letter . . . . . . . . . . . . . . . . . . . . . . . . . 70
Returned Accounts List. . . . . . . . . . . . . . . . . . . . . . . . . . 71
Purged Accounts List. . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Purged Account Fact Sheet. . . . . . . . . . . . . . . . . . . . . . . . 73
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PLATINUM SPECIFIC REPORTS
Aged Client Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Collection/Fee Summary . . . . . . . . . . . . . . . . . . . . . . . . . 77
Collection Unit Chain Count . . . . . . . . . . . . . . . . . . . . . . . 78
MONTH END PROCESSING & REPORTS

Month End Processing Menu. . . . . . . . . . . . . . . . . . . . . . . 81
Features Available Through the Month End Menu . . . . . . . . . . . 81
Month End Processing Steps . . . . . . . . . . . . . . . . . . . . . . . 83
Client Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Trial Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Client Cash Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Monthly Cash Journal . . . . . . . . . . . . . . . . . . . . . . . . . . 90
ADDITIONAL INFORMATION
CR Software Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Collection Resource System Enhancements . . . . . . . . . . . . . . . 94
CR Software Site Preparation And Installation . . . . . . . . . . . . . 95
User-Defined Documents. . . . . . . . . . . . . . . . . . . . . . . . . 95
Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
CRS Mercury Predictive Dialer . . . . . . . . . . . . . . . . . . . . . 96
Optional CRS Modules . . . . . . . . . . . . . . . . . . . . . . . . . . 96
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Introduction
Whether you’re a collections powerhouse or a smaller agency, the Collection Resource System is
designed to give you the edge in debt recovery.
The CRS package automates all the fundamental functions of a collections operation, from new business
data entry through month end processing. With CRS, you can streamline collections using automatic
broken promise processing, payment processing, and cash posting. You can even manage your business
and the integrity of your data more smoothly with collector productivity management, client status
reporting, and client analysis reporting.
With so many capabilities, CRS is easy to use—designed by collections people and tested in real
agencies, the system is intuitive with straightforward data displays to help users get the information they
need, faster. Your collectors can learn the program in one day and immediately start increasing
productivity.
Fully Scalable Solutions That Add Up to Greater Profits:
• Superior collector screen makes information easy to find

• Robust, integrated collections management automates operations
• Flexible modules give you the most for your money
• Optimum ease of use provides for maximum productivity
• Fully scalable solutions grow with your business
• Multiple access options for flexibility in scheduling and manpower
• Expert customer and technical support 24 hours a day, 7 days a week, 365 days a year
• Ongoing upgrades and feature additions to keep our software current
• Comprehensive warranties from day one
For details on small-scale improvements that will streamline operations and increase productivity, try
our Classic package.
If your business requires a state-of-the-art integrated system to get the best results, try our Platinum
package.
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Note About Multi-Page Report Illustrations
With an average database, many of the reports spotlighted in this book will have multiple pages. We
represent multi-page reports with illustrations similar to the following example:
This format enables you to see the beginning and the end of the report without reproducing every entry.
We have done this with all the multi-page reports in which all the entries contain the same information.
The only multi-page report that we have reproduced in its entirety is the Data Integrity Report (pages 28
to 31) to allow the reader to see the variety of information that report contains.
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ECTION A
S DAILY REPORTS
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List of Accounts Due to Come Off Hold
DESCRIPTION • Lists accounts due to be released from hold status on a specific date.
• Can be printed for a future date.
• Shows the current status of each account and the reason it was placed on hold.
PURPOSE • Allows management to track the progress of accounts on hold.

• Gives management the ability to enter a specific date and see which accounts are
scheduled to come off hold on that day.
AUDIENCE Daily or weekly report used by the collection manager.
CLASSIC Identical to Platinum.
LOCATION [P] Daily Processing, [3] Hold Processing, Option #3
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Acknowledgements
DESCRIPTION • User-defined format and content.

• Can be generated for all the clients at once or for just an individual client.
• Can be printed in zip code order with a zip code summary (subtotals the amount of
new business broken down by zip code).
• User has the ability to change the date the system prints on the Acknowledgement.
PURPOSE Sent to the client, it allows the client to verify that the new accounts have been
accurately listed with your organization.
AUDIENCE Printed as required for the organization’s clients.
LOCATION [P] Daily Processing, [1] Daily Reports, Option #1
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Collection Unit Cash Journal
DESCRIPTION • Can be generated for each Collection Unit.

• Lists each individual payment credited to the unit.
• Includes grand totals.
• Gives a breakdown summary of the payments at the bottom of the
report.
PURPOSE • Provides management with a cash journal for each Collection Unit.
• Is helpful for organizations with special employee payment plans.
AUDIENCE Printed daily for the collection manager and the collector.
CLASSIC The listing of the individual payments is identical to Platinum, but the
breakdown of the amounts received for different types of payments
contains fewer categories. The Classic report will not have any of the
categories that refer to check charges (CK CHG), the Other Amount,
and NSF interest. It also does not break the adjustments down into
principal and interest. There is only an “Adjustments” category.
LOCATION [P] Daily Processing, [1] Daily Reports, [2] Cash Journal,
[1] Standard Cash Journal, Option #4
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Contact Attempts by Collector Login
DESCRIPTION • Sorted by time sequence.

• Lists all contacts made during a specific period of time.
PURPOSE Allows management to monitor the activity and productivity of each collector.
AUDIENCE Printed daily for the collection manager.
LOCATION [R]eports, [4] Collection Unit, [G]eneral, [1] Contact Reports, Option #1
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Contact Attempts by Action/Result Sequence
DESCRIPTION Lists all contact attempts by all Collection Units sorted in alphabetical order by
Action and Result codes.
PURPOSE Allows management to monitor collector activity and productivity.
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Contact Attempts by Time Sequence
DESCRIPTION Lists all contacts attempted by all collectors sorted by time sequence for a specific
period of time.
PURPOSE Allows management to monitor the activity and productivity of all the collectors.
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Daily Call Back Report for Collection Unit
DESCRIPTION • Is a hard copy of the accounts that are scheduled to be contacted by a collector on
or before a specific date.
• Should be generated for each unit.
PURPOSE Provides management with a list of all the accounts that are due to be contacted for
that day by each collector.
AUDIENCE Printed daily for the collection manager and the collector.
LOCATION [R]eports, [4] Collection Unit, [G]eneral, Option #4
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Daily Cash Journal
DESCRIPTION Lists all payments entered into the system for the day.
PURPOSE • Provides management with a detailed listing of each payment recorded on the
system.
• Is used as a check and balance to the cash amount that is deposited into the bank
each day.
AUDIENCE Printed daily for the corporate officer, the system administrator, and the accountant.
CLASSIC The listing of the individual payments is identical to Platinum, but the breakdown of
the amounts received for different types of payments contains fewer categories. The
Classic report will not have any of the categories that refer to check charges (CK
CHG), the other amount, and NSF interest. It also does not break down the
adjustments into principal and interest. There is only an “Adjustments” category.
LOCATION [P] Daily Processing, [1] Daily Reports, [2] Cash Journal, [1] Standard Cash Journal,
Option #1
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Daily Collector Totals
DESCRIPTION • Last section of the Daily Cash Journal.

• Lists the collections and commissions credited to each Collection Unit for the day.
• Tracks month-to-date and year-to-date totals.
• Also includes a section that breaks down the information by office and one that
gives totals for collections and commissions by Payment codes (Payment codes
are usually used to indicate how the payment was made - by check, by credit card,
etc.).
PURPOSE • Allows management to track daily and monthly collections credited to each unit
and office.
• Can be used to retrieve payroll and performance information.
• Payment code totals allow management to track payment methods.
AUDIENCE Printed daily for the corporate officer, the collection manager, and the collector.
CLASSIC Does not include the sections for Office or Payment Memo totals. (Classic does not
use Payment Memo codes.)
LOCATION [P] Daily Processing, [1] Daily Reports, [2] Cash Journal, [1] Standard Cash Journal,
Option #1
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Dunning Notices
DESCRIPTION • The text for all dunning notices is user-defined.

• Notices can be requested by collectors or generated automatically by the system
following a predetermined schedule.
PURPOSE Gives the organization the ability to collect outstanding account balances via written
correspondence.
AUDIENCE Printed as needed to send to the person responsible for the debt.
LOCATION [P] Daily Processing, [1] Daily Reports, Option #3
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Dunning Notices Sent List
DESCRIPTION • Lists all dunning notices requested by collectors during a specific period of time.
• Includes the notice code of the notice sent for each request (result code located
after the slash in the transaction entry found in the AC/RC column).
• Sorted by Collection Unit code
PURPOSE Provides management with a listing of all notices sent by collectors.
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List of Records of a Specific Legal Code
DESCRIPTION • Lists all the Master records that are currently on the system with the Legal code
specified by the user.
• Can be generated for each Legal code on the system.
• Can be sorted by the Master number or the name of the person who incurred the
debt.
PURPOSE Used by management to monitor the current legal status on the accounts that have
been designated for litigation.
AUDIENCE Printed daily or weekly for the collection manager and the attorney.
LOCATIONS Platinum [P] Daily Processing, [9] Legal Processing, Option #3

Classic [P] Daily Processing, [6] Legal Processing, Option #3
20
List of Notices to be Sent
DESCRIPTION • Lists, in addition to notices requested by collectors, all dunning notices generated
automatically on the system through features such as dunning cycles, collection
strategies, auto action/result maintenance, etc.
• Includes information on the account, the client, and the amount due
• User can choose to generate the report to include all the letters or an individual
letter.
PURPOSE Provides management with a listing of all accounts that were sent a notice on a
particular day.
LOCATION [P] Daily Processing, [1] Daily Reports, [3] Dunning Notices, [8] Dunning Notice
Reports, Option #5
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Transferred Accounts
DESCRIPTION • Lists all accounts that were transferred from one Collection Unit to another for a
time period specified by the user.
• Sorted alphabetically by the Collection Unit code that the account was transferred
out of (located in the sixth column under RC).
PURPOSE • Provides management with a list of transferred accounts.

• Allows management to ensure that the accounts were transferred properly between
Collection Units.
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ECTION B
S CLIENT
REPORTS
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Account Status by Client
DESCRIPTION • Provides the organization an inventory of all accounts on the system for each
specific client.
• Includes each account’s current balance and status, as well as other basic
information.
• Can be accessed for a specific month of turnover or a specific Status code.
PURPOSE Is a summary intended to provide the client with the current status of all accounts
listed with your organization.
AUDIENCE Printed as required for the corporate officer, the collection manager, and the
organization’s client.
LOCATION [R]eports, [1] Client, [S]tatus, Option #1
24
Account Cost Summary
DESCRIPTION Provides detailed information regarding the actual cost to work accounts based on
the Action/Result codes.
PURPOSE Enables the organization to determine how much it costs them to work each client’s
accounts. This information, when compared to the unit yield, provides management
with valuable insight into the profitability of a specific client’s accounts.
AUDIENCE Printed as required for the corporate officer, the collection manager, the marketing
manager, and the organization’s accountant.
LOCATIONS Platinum [R]eports, [1] Client, [A]nalysis, Option D

Classic [R]eports, [1] Client, [A]nalysis, Option C
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Client Analysis
DESCRIPTION • Provides month-to-date, year-to-date, and life-to-date (optional) statistics on every

client on the system.
• Can be sorted by client name or client code.
PURPOSE Allows management to evaluate

• The organization’s performance for each client and
• Each client’s relative importance to your organization.
Can be used as a basis for organizing future marketing efforts.
AUDIENCE Printed as required for the corporate officer, the collection manager, marketing
manager, and the system administrator.
LOCATION [R]eports, [1] Client, [A]nalysis, Option #1
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Client Ranking
DESCRIPTION • Have the option to print a report that ranks the clients according to commissions,
collections, unit yield, or gross volume.
• Can be sorted by client name, code, or by rank.
PURPOSE Enables management to rank clients for profitability according to the following
criteria: commissions, collections, unit yield, and gross volume.
AUDIENCE Printed as required for the corporate officer and the marketing manager.
LOCATION [R]eports, [3] Internal Client, [S]tatus, Option #1
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Client Data Integrity Report
DESCRIPTION • Displays analysis totals for an individual client in the following categories: phone
numbers, addresses, current balances, age of accounts, and geographical location.
• Each category of accounts is shown with its corresponding turnover and collection
statistics.
• Can be printed for an individual Collection Unit, if desired.
PURPOSE Updates management with statistics on the quality of the account information each
client provides. This report is invaluable for determining trends in the collection
performance for a specific client and uncovering the causes of those trends.
manager, and the organization’s client.
CLASSIC There are some significant differences between the Classic and Platinum versions of
this report.
Both will contain the following categories:

- Accounts with good addresses,
- Accounts with bad addresses,
- Accounts with good and bad phone numbers,
- Analysis section based on the amount due at turnover,
- Analysis of collectability based on the geographical location of the
accounts.
Platinum contains the following additional categories of information:

- The good and bad address categories include a line for located accounts
(indicates that a correct address was found for a record that was marked
as Mail Returned).
- Two sections based on Status and Activity codes that provide anaylsis
information for types of accounts (allows management to sort through
accounts that are, by definition, uncollectible).
- Analysis section based on behavioral scoring of the responsible party.
28
29
30
31
Client Class Code Analysis
DESCRIPTION Shows the month-to-date, year-to-date, and life-to-date figures for clients with the
same class code.
PURPOSE • Gives management the ability to track the collection activity for a specific industry
or classification of client.
• Can be used as a basis for future collection efforts or marketing strategies.
AUDIENCE Printed as required for the corporate office, the collection manager, and the
marketing manager.
32
Client History Analysis
DESCRIPTION Provides historical information regarding the client’s new business, collections,
liquidity, commissions, cancellations, PIFs, and average account age.
PURPOSE • Allows managers to view collection performance for clients over an extended
period of time, so that they can analyze the collectability of each batch of the
client’s accounts.
• Provides a track record of how successful your organization has been in collecting
for clients in the past.
AUDIENCE Printed as required for the corporate officer, the marketing manager, and the
LOCATION [R]eports, [1] Client, [A]nalysis, Option A
33
Client Monthly Spindown
DESCRIPTION
• Lists the net dollars divided by the percentage of the total
recovery from the last twelve months.
• Shows the amount collected based on the age of placement.
PURPOSE
Allows management through month-to-month comparisons to
determine the profitability of each successive month from the
month of turnover and to see how long it takes to collect on the
client’s accounts turned over during any of the past twelve
months.
AUDIENCE
Printed as required for the corporate officer, the collection

manager, the marketing manager, and the organization’s client.
CLASSIC
Identical to Platinum.
LOCATIONS
Platinum [R]eports, [1] Client, [A]nalysis, Option C
Classic [R]eports, [1] Client, [A]nalysis, Option B
34
35
Collection Summary
DESCRIPTION • Lists summary lines for the current period and the previous eleven periods.
• Contains two categories of information: new business and collections. (Collections
here represents the collections made on all of the client’s accounts on the system,
not just on the new business turned over for the month.)
PURPOSE Designed to display statistical data showing new business and collections for the
twelve most recent reporting periods for the indicated client.
36
Detailed Client Analysis
DESCRIPTION • Displays statistical data for each client covering the twelve most recent reporting
periods.
• Includes a previous line to summarize all the information from earlier periods.
• Can be printed for each client on the system.
• The “Collections” column represents the dollar amount collected based on the
account’s month of turnover. (In the Client Analysis report, the dollar amount for
collections is the amount collected during that period regardless of the account’s
turnover date.)
PURPOSE • Shows the organization’s performance for each individual client during the last
twelve reporting periods.
• Helps management recognize performance trends in the past year.
• Allows the organization to target when a client’s accounts lose collectability.
AUDIENCE Printed monthly for the corporate officer, the marketing manager, and the
37
Expected Promises to Pay
DESCRIPTION • Lists dollar amounts in 30 day increments for promises to pay.

• The final line in the report gives the projected total income from promises to pay
beyond the next 360 days.
PURPOSE Gives the projected income for the coming year.
AUDIENCE Printed as required for the corporate officer and the collection manager.
LOCATIONS Platinum [R]eports, [1] Client, [S]tatus, Option #9

Classic [R]eports, [1] Client, [S]tatus, Option #5
38
Master List
DESCRIPTION • Provides an inventory of all clients currently on the system.

• Lists each client’s Client code (assigned by the organization), name, status,
remittance type, forwarding preference, class type, salesperson code, fee schedule
(if the client pays according to a schedule rather than a straight commission), auto
assign group, call back weight, and last turnover date.
PURPOSE Summarizes in one report all the clients in the organization’s Client Maintenance
database.
AUDIENCE Printed as required for the corporate officer, the marketing manager, and the system
administrator.
LOCATION [R]eports, [3] Internal Client, [G]eneral, Option #1
39
Phone Directory
DESCRIPTION Lists the Client code, name, address, key contact, and phone number for every client
currently on the system.
PURPOSE Gives your organization’s personnel the phone numbers and key contacts of all
clients in one report.
marketing manager.
LOCATIONS Platinum [R]eports, [3] Internal Client, [G]eneral, Option #3

Classic [R]eports, [3] Internal Client, [G]eneral, Option #2
40
Salesperson Analysis
DESCRIPTION • Provides month-to-date, year-to-date, and life-to-date figures on all clients that are
currently being worked by each salesperson.
• Contains information on new business collections, commissions, unit yield, and
liquidity statistics.
PURPOSE Allows management to track progress and productivity of the Marketing Department.
41
42
ECTION C
S ACCOUNT
REPORTS
43
Account Activity Report
DESCRIPTION • Lists all accounts on the system for each individual client. (If a Master record has
more than one account, the report lists each account separately in the Account
Summary.)
• Sorted alphabetically.
• Includes the original and current balances, the dollar amount collected to date, and
the remarks describing the current condition of each account.
PURPOSE Used for updating the client on the activity of each individual account. (Is especially
useful for clients who typically turn over business that has people with multiple
debts.)
44
Accounts With Credit Balances
DESCRIPTION Lists all accounts on the system that currently have a credit balance.
PURPOSE Gives management a list of all accounts that have a credit balance to make it easy to
reimburse the party responsible for the account.
AUDIENCE Printed as required for the collection manager.
LOCATIONS Platinum [R]eports, [1] Client, [S]tatus, Option D

45
Activity Code Summary
DESCRIPTION • Lists all of the Account Activity codes currently being used for a specific client.
• Provides totals for the original balance, the current balance, and the collections for
each Activity code.
PURPOSE • Provides management with summarized statistical information, broken down by

Activity code, for each client.
• Allows management to analyze trends in collectability based on the type of
accounts the client is listing with your organization.
marketing manager.
LOCATIONS Platinum [R]eports, [1] Client, [A]nalysis, Option E

Classic [R]eports, [1] Client, [A]nalysis, Option D
46
List of Selected Accounts
DESCRIPTION • Lists all accounts on the system that meet specific criteria set by the user.
• Parameters can be set up for a combination of criteria that include Status code,
date of turnover, and the current balance.
PURPOSE Gives your organization the ability to produce a listing of accounts that meet specific
requirements.
LOCATION [R]eports, [2] Account, [G]eneral, Option #2
47
Master List
DESCRIPTION • Lists all of the accounts that are currently on the system.
• Includes the original and current balances for each account.
• Can be sorted by the Master number or the name of the person responsible for the
account.
PURPOSE Provides an inventory of all the accounts currently on the system.
AUDIENCE Printed as required for the collection manager and the system administrator.
LOCATION [R]eports, [2] Account, [G]eneral, Option #1
48
Paid in Full Accounts
DESCRIPTION Lists all accounts on the system that were paid in full (PIF) at the time the report was
generated.
PURPOSE Gives management a complete listing of all the accounts that are PIF.
LOCATIONS Platinum [R]eports, [1] Client, [S]tatus, Option C

49
Promises to Pay
DESCRIPTION This report has two parts: section one (top illustration) lists individual promises to
pay and the payment amounts received for each promise, and section two (bottom
illustration) summarizes the number of promises kept or broken and the dollar
amounts received from promises to pay or payment schedules. You print the report
by Collection Unit and specify the time period you want the report to cover.
PURPOSE Allows management to see an overview of the income received from all types of
promises to pay.
50
Specific Status Code
DESCRIPTION • Lists all the accounts on the system that have a specific Status code.
• Can be sorted by the Master number or the name of the person responsible for the
account.
• Includes original and current balances.
PURPOSE Gives your organization the ability to produce a list of accounts that have a specific
status or characteristic (e.g., all accounts that have a mail return status).
marketing manager.
LOCATION [R]eports, [2] Account, [S]tatus, Option #2
51
Status Code Summary
DESCRIPTION Lists analysis information for every Status code on the system.
PURPOSE • Provides management with a breakdown of all the accounts on the system
according to Status code.
• Summarizes analysis information for each individual Status code, which allows
management to evaluate collection activity for all types of accounts.
marketing manager.
LOCATIONS Platinum [R]eports, [1] Client, [A]nalysis, Option F

Classic [R]eports, [1] Client, [A]nalysis, Option E
52
Zip Code Analysis
DESCRIPTION • Lists all the zip codes associated with the accounts currently on the system.
• Lists statistical data and the sum totals for account balances and collections.
• Can be generated for each client or for all accounts on the system.
PURPOSE • Provides a breakdown of accounts by Client and zip code.

• Allows management to determine which zip codes are more profitable in order to
target future marketing efforts more effectively by geographic location.
LOCATION [R]eports, [2] Account, [A]nalysis, Option #1
53
54
ECTION D
S COLLECTION
UNIT
REPORTS
55
Account Call Back List - Full
DESCRIPTION • Lists all accounts being worked by each individual Collection Unit.
• Gives the home and work phone numbers, the next scheduled contact date, the
status, and the current balance.
• Sorted chronologically according to the next scheduled contact date.
PURPOSE • Provides a hard copy backup to the system in the event the computer goes down
for any length of time.
• Could serve as a workcard for collectors to allow them to be productive while the
system is inoperable.
AUDIENCE Printed daily for the collection manager and the collectors in the unit.
56
Account Inventory
DESCRIPTION • Lists all accounts currently being worked by a specific Collection Unit.
• Report is sorted by the Master number.
PURPOSE • Allows management to obtain a listing of all accounts assigned to a particular

Collection Unit.
• Allows management to have a list of the original balances, the current balances,
and the statuses for all the accounts assigned to the specified Collection Unit.
57
Account Last Contact Report
DESCRIPTION • Lists all accounts currently being worked by a specific Collection Unit.
• Includes the date when the person responsible for the account was last contacted.
• Sorted first chronologically according to the last contact date and then secondly
according to the Master number.
PURPOSE • Enables management to ensure that all the accounts are being contacted on a
timely basis.
• Ensures that every account on the system is being worked.
58
Account Status
DESCRIPTION • Lists all the accounts currently being worked by a particular Collection Unit.
• Can be generated for a specific Status code or a specific monthly listing.
• You may configure the report to show an optional address column.
PURPOSE • Allows management to determine exactly which accounts are being worked by the
collectors assigned to the Collection Unit.
• Allows management to see the status of those accounts.
LOCATION [R]eports, [4] Collection Unit, [S]tatus, Option #1
59
Collection Unit Analysis
DESCRIPTION Provides month-to-date and year-to-date statistical data for every Collection Unit on
the system.
PURPOSE Allows management to evaluate the performance of each Collection Unit based on
the unit’s gross collections.
LOCATIONS Platinum [R]eports, [4] Collection Unit, [A]nalysis, Option #6

Classic [R]eports, [4] Collection Unit, [A]nalysis, Option #5
60
Collection Unit Performance
DESCRIPTION Contains month-to-date and year-to-date information, reported in dollar amounts and
account volume, for each Collection Unit.
PURPOSE Enables management to track the productivity for each Collection Unit compared to
its predetermined monthly goal.
AUDIENCE Printed daily for the collection manager and the system administrator.

61
Master List of Collection Units
DESCRIPTION • Lists all the Collection Units currently on the system.

• Includes the Collection Unit code and the name of the unit.
• Sorted alphabetically according to the Collection Unit code.
PURPOSE Provides management with a list of all the Collection Units.
AUDIENCE Printed as required for the collection manager, the system administrator, and clerical
staff.
62
New Business Analysis
DESCRIPTION • Gives the dollar amount for each Collection Unit on the system.
• Gives both month-to-date and year-to-date figures.
• Information is sorted alphabetically by the Collection Unit code.
PURPOSE • Gives management the ability to track new business listings by Collection Unit.
• Ensures that there is proper distribution of new accounts.

63
Promises to Pay Analysis
DESCRIPTION • Gives month-to-date figures for each Collection Unit on the number and the dollar
amounts of the total number of promises made, the number and dollar amount of
the promises kept, and the number and dollar amount of promises broken.
• Optional: User can include year-to-date and month-to-date figures in this report.
PURPOSE Allows management to monitor the success of each Collection Unit’s promises to
pay.
LOCATIONS Platinum [R]eports, [4] Collection Unit, [A]nalysis, Option B

64
ECTION E
S REPORT
GENERATOR
65
Report Generator
DESCRIPTION The Report Generator feature in the software allows you to use print tokens to create
custom reports. Following is the report format that created the report pictured on the
opposite page.
SELECT: {ACCT_BAL} GT O AND {ACCT_BAL} LT 100 NOT RETURNED

SORT: {CL_NO} {DB_LAST_NAME}
LIMIT: 100
LIST: {CL_NO} {DB_NO} {DB_FIRST_LAST} {CC} {ACCT_BAL}
HEADER: {NL} {NL}
{DATE}
{NL} {BG} LIST OF OPEN ACCOUNTS UNDER $100.00 {SM} {NL} {NL}
COLL ACCT
CLIENT ACCOUNT CODE BALANCE
CONTROL: {CL_NO}
------------
CLIENT TOTAL
{TOTAL} {NL} {NL}
FOOTER:
========
GRAND TOTAL
{TOTAL}
Sample Report Format
The SELECT, SORT, and LIST commands use Report Definition Field tokens that
indicate what information the system should include in the report. In this case, the
system is to SELECT accounts for Client code 111111-1 that have not been returned
and have a current balance greater than zero. The accounts in the report will be
sorted by the client’s account number (SORT), and the report will have the following
information (LIST) for each account that matches the criteria: the client’s account
number, the last and first names of the person responsible for the account, the
original balance, the current balance, your organization’s Client code, and the
system’s Master number.
PURPOSE Allows management to design custom report formats to satisfy any special client
reporting requests or internal document needs.
CLASSIC Is used in exactly the same way in Classic as it is in Platinum.
LOCATION [R]eports, Option B
66
67
68
ECTION F
S RETURN &
PURGE REPORTS
69
Returned Account Letter
DESCRIPTION • Letter format that lists the accounts your organization is returning to the client.
• Includes the client information and the reason the account is being returned.
• This letter is entirely user-defined.
• Can be generated for each client on the system.
PURPOSE Used to notify the client of accounts being returned and the reason for the return.
AUDIENCE Printed as required for the collection manager and the organization’s client.
LOCATIONS Platinum [A]ccount Information, [6] Purge/Return, [Z] Print Purge/Return Reports & Letters,
Option #1 to print letters for all the clients or #2 to print a letter for an individual client
Classic [A]ccount Information, [5] Purge/Return, [Z] Print Purge/Return Reports & Letters,
Option #1 to print letters for all the clients, or #2 to print a letter for an individual client
70
Returned Accounts List
DESCRIPTION Lists all of the accounts that have been designated for return to a specific client.
PURPOSE Allows management to review the accounts scheduled for return to all clients prior to
sending the Returned Accounts letter.
marketing manager.
LOCATIONS Platinum [A]ccount Information, [6] Purge/Return,

[Z] Print Purge/Return Reports & Letters, Option #3
Classic [A]ccount Information, [5] Purge/Return,

71
Purged Accounts List
DESCRIPTION • Lists all of the accounts that are due to be purged from the system.
• Includes the current balance and the status for each account.
• Users can automatically add the accounts listed on the Returned Account report to
the Purged Account list.
PURPOSE Allows management to review and evaluate each account prior to purging (or
removing) the information from the system’s datafile.


72
Purged Account Fact Sheet
DESCRIPTION • Lists the following: record information from the Master, all transactions, and all
payments.
• Can be generated for all the individual accounts that are to be purged from the
system.
PURPOSE Allows management to maintain a hard copy report of all purged accounts in the
event the information is needed for legal or historical purposes.
AUDIENCE Printed as required for the collection manager and clerical staff.


73
74
ECTION G
S PLATINUM
SPECIFIC
REPORTS
75
Aged Client Balance
(Client Report)
DESCRIPTION • Lists all clients that have a balance due your organization.
• Lists the outstanding balance amounts in 30 day increments from the current
balance to over 120 days.
• Includes the interest amount and the total amount due.
PURPOSE Provides management with specific client balances to determine which clients are
past due.
AUDIENCE Printed monthly for the corporate officer and the organization’s accountant.
LOCATION [R]eports, [3] Internal Client, [S]tatus, Option #4
76
Collection/Fee Summary
(Office Report)
DESCRIPTION Lists the following information: the difference in turnover and collections from
twelve months prior and the percentage of the change for each.
PURPOSE Provides management with statistical information regarding turnover, collections,

and commissions.
marketing manager.
LOCATION [R]eports, [5] Office, Option #3
77
Collection Unit Chain Count
(Collection Unit Report)
DESCRIPTION Lists the number of accounts in each Collection Unit’s call back chains.
PURPOSE Provides specific call back chain counts, enabling management to make any
adjustment to individual Collection Unit workloads.
LOCATION [R]eports, [4] Collection Unit, [C]hain, Option #2
78
ECTION H
S MONTH END
PROCESSING &
REPORTS
79
80
Month End Processing Menu
Features Available Through the Month End Menu
Apply Interest On Past Due Clients

If you charge interest on outstanding client balances, this option allows you to easily update the balances
before creating statements.
Client Statements
This option accesses a menu with options for doing the following:
• Generating a statement file,

• Printing statements,
• Posting statement information to the client file,
• Printing a payment report, and
• Changing the message the system prints on the statements.
81
Month End Reports
The Month End Reports menu has options for printing the following reports:
• Monthly cash journals,

• Client cash journal,
• Client interest report,
• AR (Account Receivable) Proof report,
• Tax report,
• Cash journal proof,
• Month End Proof report, and
• An overpayment report.
The system displays a Cash Journal menu when you choose the monthly cash journal option. You can
print a cash journal, not only for your organization as a whole, but also by client, salesperson, and
Collection Unit.
Trial Balance
This option gives you the options to generate trial balance information and to print a trial balance report
sorted by either the Master number or the name of the responsible party (see page 88 for an example of a
Trial Balance report). The trial balance is used for balancing the Month End against the Monthly Cash
Journal.
Client Checks
When you access client checks, you will see a menu with the following options:
• Print Check Mask

• Print Client Checks
• Print Check Register
• Clear Client Check Information
Post Client AR Balances

This option subtracts the clients’ payments from their previous balance figures and calculates the clients’
new balances for the upcoming month.
Clear Analysis Information

You will use this option to clear the files storing analysis figures. This ensures the accuracy of the
figures for the next month.
82
Month End Processing Steps
STEP 1 Apply Interest on Past Due Clients
STEP 2 Print the Monthly Cash Journals
STEP 3 Print the Client Cash Journal
STEP 4 Generate Statements
STEP 5 Print Statements
STEP 6 Print Cash Journal Proof Report

Check statements to verify accuracy. Balance AR Proof Report
to the Monthly Cash Journal. If they do not balance, use other
Proof Reports (Month End Proof Report) to locate the error.
STEP 7 Post Statement Information to Clients
STEP 8 Print Trial Balance Information
STEP 9 Print Client Checks
STEP 10 Post Client Balance
STEP 11 Print Desired Analysis Reports

Suggestions: - Aged Client Balances
- New Business Analysis
- Collector Analysis
- Client Analysis
- Detailed Client Analysis
STEP 12 Clear All Analysis Information
83
Client Statement
DESCRIPTION • Summarizes all account payments made to the client and your
organization for a specific month.
• Totals all the payments.
• Totals all commissions.
• Calculates the amounts due your organization and/or the client
depending on whether the client is net, gross, or mixed.
• Client defaults allow your organization to customize various
features of the statements for each client.
• For each statement, the system prints a payment invoice that lists
the payments received on the client’s accounts during the month.
• Client defaults allow your organization to specify what information
the system will print on the payment invoice. Notice the differences
in the two payment invoices shown on pages 85 and 86.
• User may print a Payment Invoice Summary page (example shown
on page 87) which summarizes the dollar amounts for each type of
payment made to the client’s accounts for the specified month.
PURPOSE Gives management the ability to summarize all payment activity for a
given month for a specific client.
AUDIENCE Printed monthly for the corporate officer, the organization’s

accountant, and the organization’s client.
LOCATION [M]onth End Processing, Option #2
84
Sample 1 Statement and Payment Invoice for MEDICO
85
Sample 2 Statement and Payment Invoice for Cars Are Us
86
PAYMENT INVOICE SUMMARY
Optional report you may print by setting the client default “Print Summary Page.”
87
Trial Balance
DESCRIPTION Lists all the totals for each individual client statement generated that month by the
system.
PURPOSE • Provides management with a summary of all client statements generated by the
system and gives the totals for each statement.
• Used in conjunction with the monthly cash journal to validate Month End.
AUDIENCE Printed monthly for the corporate officer, the system administrator, and the
organization’s accountant.
LOCATION [M]onth End Processing, Option #4
88
Client Cash Journal
DESCRIPTION • Shows all client payments made to your organization.

• Is designed to show the client name, date of payment, the amount of the payment,
and the original amount.
PURPOSE Provides management with a payment summary showing all payments made by each
client for the current month.
AUDIENCE Printed monthly for the corporate officer, the system administrator, and the
organization’s accountant.
LOCATION [M]onth End Processing, [3] Month End Reports, Option #2
89
Monthly Cash Journal
DESCRIPTION • Lists all of the payment entries made to the system for a specific
month.
• Contains totals for all payments.
PURPOSE • Used by the management to ensure the accuracy of the Trial

Balance, which ensures the accuracy of the statements.
• Is a composite of the Daily Cash Journal (seen on page 16). If your

organization has balanced out every day to the Daily Cash Journal,
it should also balance to the Monthly Cash Journal.
AUDIENCE Printed monthly for the corporate officer, the system administrator,
and the organization’s accountant.
LOCATION [M]onth End Processing, [3] Month End Reports, Option #1
90
91
92
ECTION I
S ADDITIONAL
INFORMATION
93
CR SOFTWARE SUPPORT
CR Software warranties its Platinum, Classic, and Mercury Dailer software package for 90 days and will
support the client during this period for no charge (excluding telephone expenses). On the day after the
warranty period expires, the client will be expected to contract CR Software’s Support program.
CR Software Support Department’s hours are 8 a.m. to 7 p.m. Eastern Standard Time, Monday through
Friday. Our Software Support Analysts are available 24 hours a day, 7 days a week through our billable
pager service. If you have a problem during off hours, simply telephone the paging service and an
analyst will respond to your request as soon as possible.
After initial installation training, CR Software provides extensive documentation with its package,
which aids you in understanding and troubleshooting the system. A System Administrator manual, along
with a Collector Station manual and quick reference guides, comprise the system documentation.
CR Software provides additional on-site training upon request. The client also has the option of sending
staff to our offices in Virginia for additional training. CR Software charges a fee for this training to
cover time and expenses.
CR Software uses cutting-edge technology to allow support technicians to log onto a client’s system and
diagnose software problems. If a problem is related to improper use of the software, CR Software can
usually repair the problem at that time. If the problem is determined to be an inconsistency in the
software, CR Software will send a revised version of the software to the client as soon as possible. In a
cardless environment, it is crucial to provide on-line customer support using modems or other available
technology (such as Virtual Private Networks) in order to minimize any customer down time.
Additionally, CR Software’s Networking Department (CRSNetworks) provides network security and

support. This service affords you the most reliable and efficient networking technology, and also ensures
that your organization’s data is solidly protected from outside interference.
COLLECTION RESOURCE SYSTEM

ENHANCEMENTS
Clients on CR Software’s Support Program are entitled to all enhancements and updates made to the
software. CR Software’s goal is to distribute new releases of its software every 12 to 18 months.
94
CR SOFTWARE SITE PREPARATION AND
INSTALLATION
Once CR Software receives all of the necessary approved contracts, CR Software will assist the
customer in determining and purchasing the required hardware and cables, and will help set up the
necessary work stations. CR Software will also provide the customer with the appropriate
documentation for the customer’s software purchase. Once all of the customer requirements have been
satisfied, CR Software will dispatch an Installation Manager to the customer’s site. It has been CR
Software’s experience that a typical installation lasts five days. We also provide a three- to five-day
management training session at our Virginia office.
USER-DEFINED DOCUMENTS
An important feature of the Collection Resource System is its ability to accommodate all sizes and
formats of letters and reports. Our software package allows our system to satisfy each organization’s
own reporting requirements and gives management the ability to create and structure their own
customized reports and letters such as the following:
- Dunning Notices
- Pre-Collect Acknowledgements
- Regular Acknowledgements
- Returned Account Letter
- Client Check Format
- Client Labels Format
- Client Letter Format
- Payment Receipt Format
- All Reports Created With the Report Generator Option (see page 66 )
DEFAULTS
One of the most important and powerful features of the Collection Resource System is its ability to be
adjusted and fine tuned to the methods, practices, and work flow of each individual organization. The
software accomplishes this goal with a series of “default settings” that are initially configured, during
the installation, by the purchasing organization with assistance from CR Software. The entire software
system revolves around these default settings.
Once the initial default configurations are in place, the Collection Resource System becomes a “custom
package” tailor-made to the organization’s needs and requirements.
95
CRS MERCURY PREDICTIVE DIALER
In addition to the Platinum and Classic versions of the Collection Resource System, CR Software also
offers the Mercury Dialer as one of its enhancement products. The Mercury Dialer was designed to meet
the specific needs of the collection industry and is fully integrated with the Collection Resource System,
which means no daily downloads and uploads. It also provides the following features:
• Automatic campaign initiation and termination

• Campaign building and contact performance are integrated into the Collection
Resource System
• Remote agent capability
• Maximum flexibility for management to specialize collector functions as
inbound, outbound, or combination
• Autodialer, Power Dialer, Preview Dialer, and Predictive Dialer modes
• Time zone technology, call pacing, and up to 24 simultaneous campaigns;
• On-line, real-time collector, campaign, and company productivity statistics.
OPTIONAL CRS MODULES

CR Software provides a number of optional modules that allow you to expand the functionality of the
Collection Resource System. CR Software’s line of modules includes programs that can assist with
payment processing, skip tracing, credit bureau reporting, and automatic updates to consumer
information. All modules are individual products, purchased separately from the Collection Resource
System.
For more information on CR Software’s modules, contact the CR Software Sales Department.
96
CR Software, Inc. Corporate Headquarters:
4035 Ridge Top Road, Suite 600 • Fairfax, VA 22030
www.crsoftwareinc.com
(703) 934-9060 • (800) 222-1722

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Solutions for Collections People by Collections People

COLLECTION RESOURCE SYSTEM

COLLECTION UNIT REPORTS

RETURN & PURGE REPORTS

MONTH END PROCESSING & REPORTS

Fully Scalable Solutions That Add Up to Greater Profits:

• Superior collector screen makes information easy to find

PURPOSE • Allows management to track the progress of accounts on hold.

AUDIENCE Daily or weekly report used by the collection manager.

CLASSIC Identical to Platinum.

LOCATION [P] Daily Processing, [3] Hold Processing, Option #3

DESCRIPTION • User-defined format and content.

AUDIENCE Printed as required for the organization’s clients.

CLASSIC Identical to Platinum.

LOCATION [P] Daily Processing, [1] Daily Reports, Option #1

DESCRIPTION • Can be generated for each Collection Unit.

DESCRIPTION • Sorted by time sequence.

AUDIENCE Printed daily for the collection manager.

CLASSIC Identical to Platinum.

PURPOSE Allows management to monitor collector activity and productivity.

AUDIENCE Printed daily for the collection manager.

CLASSIC Identical to Platinum.

AUDIENCE Printed daily for the collection manager.

CLASSIC Identical to Platinum.

CLASSIC Identical to Platinum.

LOCATION [R]eports, [4] Collection Unit, [G]eneral, Option #4

DESCRIPTION • Last section of the Daily Cash Journal.

DESCRIPTION • The text for all dunning notices is user-defined.

CLASSIC Identical to Platinum.

LOCATION [P] Daily Processing, [1] Daily Reports, Option #3

PURPOSE Provides management with a listing of all notices sent by collectors.

AUDIENCE Printed daily for the collection manager.

CLASSIC Identical to Platinum.

CLASSIC Identical to Platinum.

LOCATIONS Platinum [P] Daily Processing, [9] Legal Processing, Option #3

AUDIENCE Printed daily for the collection manager.

CLASSIC Identical to Platinum.

PURPOSE • Provides management with a list of transferred accounts.

AUDIENCE Printed daily for the collection manager.

CLASSIC Identical to Platinum.

CLASSIC Identical to Platinum.

LOCATION [R]eports, [1] Client, [S]tatus, Option #1

CLASSIC Identical to Platinum.

LOCATIONS Platinum [R]eports, [1] Client, [A]nalysis, Option D

DESCRIPTION • Provides month-to-date, year-to-date, and life-to-date (optional) statistics on every

PURPOSE Allows management to evaluate

Can be used as a basis for organizing future marketing efforts.

CLASSIC Identical to Platinum.

LOCATION [R]eports, [1] Client, [A]nalysis, Option #1

CLASSIC Identical to Platinum.

LOCATION [R]eports, [3] Internal Client, [S]tatus, Option #1

Both will contain the following categories:

Platinum contains the following additional categories of information:

LOCATION [R]eports, [1] Client, [A]nalysis, Option #9

CLASSIC Identical to Platinum.

LOCATION [R]eports, [1] Client, [A]nalysis, Option #3

CLASSIC Identical to Platinum.

LOCATION [R]eports, [1] Client, [A]nalysis, Option A

Printed as required for the corporate officer, the collection

CLASSIC Identical to Platinum.

LOCATION [R]eports, [1] Client, [A]nalysis, Option #5

CLASSIC Identical to Platinum.