Consistent Quality ● Convenience ● Customer Intimacy ● Competitive Pricing

Lotus Domino 8.5.1 Mail Administration,

Monitoring & Maintenance
Course Aims
In this course you will learn how to:
• configure intranet and Internet mail routing using the NRPC and SMTP protocols
• set up Notes to send and receive mail, set up an Internet mail client to send mail via SMTP and retrieve
mail via POP3 or IMAP4 protocols, use a browser to access mail via WebMail or Domino Web Access,
and configure Domino Access for Microsoft Outlook
• utilize the various directory types for mail addressing as well as for mail transfer and delivery
• configure the Domino Server to support address lookups by Internet mail clients using LDAP
• configure the NRPC and SMTP Router controls and restrictions to improve routing performance and
reduce unsolicited email
• utilize Notes Mail security features and serve as your own Internet Certificate Authority, create server
and client Internet Certificates, enable SSL, and digitally sign and encrypt mail sent to Internet mail
clients
• support Notes Calendar and scheduling, including inter-domain resource reservations
• configure Domino Attachment and Object Service to reduce disk space and network traffic due to
message transfer, delivery, and storage
• reduce Mail database size by applying a Single Copy Template and/or use design note compression
• manage Notes Mail files using Domino Administrator with the assistance of the Administration Process
• utilize mail monitoring, tracking, and journaling features
• retain messages using archiving and journalling
• monitor and troubleshoot mail transfer and delivery.
• Use the Domino Server Log to focus on specific operational areas, adjust various logging levels, apply
log filters, and use the Log Analysis tool to identify particular server events over time.
• View statistical counters related to server performance and capacity, collect statistics from multiple
servers, chart specific statistics in real time, and chart past statistics to get a sense of emerging trends.
• Use several methods to view database and server activity including the granular server and database
activity data provided by the Activity Trends Collector Server, which can be reported as current
observations and historical trends.
• Monitor overall server and individual task status and health.
• Define Event Generators to keep watch on many aspects of how Domino is running, and define Event
Handlers to respond to the events.
• Configure Domino Domain Monitoring to automate problem analysis and provide possible solutions and
corrective actions to quickly resolve issues.
• Evaluate server settings according to best practices using the Domino Configuration Tuner.
• Start Domino under the Domino Controller and then use the Domino Console to remotely control the
server as well as issue operating system shell commands on the remote server computer.
• Configure Domino to automatically restart after a crash and how to collect diagnostic files following a
crash in a central repository for further analysis.
• Perform routine maintenance on the server and to recover from database corruption using various
database utilities.
• Run server tasks, including database utilities, on a schedule using Program documents.
• Determine which anti-virus and backup software packages are available for Domino.
• Learn how to use the Server.Load utility to stress a server so that you can monitor its performance as
you fine tune its settings, optimize applications, balance workload between servers, optimize the
Domino Directory, and enable network compression.
• Determine when to upgrade the server hardware and understand which changes affect different aspects
of performance.
• Decide when to cluster servers to benefit from automatic failover and load balancing.
• Configure servers to assume specialized roles, such as mail routing or replication hub, mail, directory,
remote office, etc.
Pre-requisites
Course participants must:
• extensive experience using Notes
• have installed and configured a Domino Server
• understand basic DNS and SMTP principles
• have taken the Lotus Domino Administration Basics and Lotus Notes Administration courses or have
the equivalent knowledge and experience
Level Duration Time
Advanced 2 Days / 15 Hours 9:00 am to 5:30 pm

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 Consistent Quality ● Convenience
Lotus Domino 8.5.1 Mail Administration,
Monitoring & Maintenance
Topic 1: Server Logging
Monitoring Domino
Server Console
Server Log
Logging levels
Log filter
Keeping the Server Log file small
Exercise: Server Log
Analyze\Log Document tool
Log Analysis tool
Exercise: Log Analysis tool
Even more logging opportunities
Topic 2: Server Statistics
Show Statistic command
Configuration information
Performance statistics
Memory statistics
Disk statistics
Network statistics
Replication statistics
DAOS
Administration Process (adminp)
Platform statistics
Reset statistics
Statistics graphical interface
Exercise: Statistics
Collect statistics in Monitoring
Results
Exercise: Collect statistics and
read reports
Configure Domino Administrator to
collect statistics
Exercise: Local statistic collection
Realtime statistics chart
Chart options
Exercise: Realtime statistic chart
Historical chart
Exercise: Historical chart
Windows Performance Monitor
Topic 3: Database and Server Activity
Method 1: Basic database activity
Method 2: Database and user
activity in the Server Log
Method 3: Application Catalog
Exercise: Update Application
Catalog
Method 4: Activity logging
Exercise: Enable activity logging
Run Analyze\Activity tool
Exercise: Run Analyze\Activity tool
Method 5: Database analysis
Method 6: Activity Trends
Configure Activity Trends
Topic 4: Server Status and Monitoring
Server Status
Server Monitoring
Start monitoring
Change list of servers to monitor
Save server list to profile
Monitoring window
Column sorting
Switch tabs to find details
Two monitoring views
Add tasks to monitor
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● Customer Intimacy ● Competitive Pricing
Add statistics to monitor
Monitoring preferences
Polling time recommendations
Exercise: Server Monitoring
Server Health Monitor
Enable Server Health Monitoring
View health metrics
Recommendations to restore
health
Exercise: Server Health Monitoring
Topic 5: Statistics Event Generators and
Event Handlers
Example Event Generator and
Event Handler
Required server tasks
Event Generators overview
Statistics Event Generators
Event Handlers overview
Event Handler for a specific Event
Generator
View logged Events
Topic 6: Non-Statistics Event Generators
Database Event Generator
Exercise: Monitor ACL changes
Exercise: Monitor replication
failure
Domino Server Event Generator
Mail Event Generator
Task Status Event Generator
TCP Server Event Generator
Global versus specific Event
Handlers
Evolve to type and severity level
handlers
Specific Event Handlers
Create Event Handler from
Remote Server Console
Create Event Handler from Server
Log
Monitoring Configuration Setup
Wizards
Topic 7: Domino Domain Monitoring
Review of Event Generator probes
DDM objectives
Compatibility and platforms
Key elements of DDM
Probe areas
DDM probe views
Create DDM probe
Exercise: Define DDM probes
Scheduled probes chart
Probe results in the Domino
Domain Monitor database
Domino Domain Monitor ACL
Domino Domain Monitor interface
DDM Event document
Automatic Report Closing
(Administration Probe subtype)
Exercise: Read DDM events
Manually run a DDM probe
DDM Server Collection Hierarchy
Create a DDM Server Collection
Hierarchy
DDM replication
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 Consistent Quality ● Convenience ● Customer Intimacy ● Competitive Pricing

Lotus Domino 8.5.1 Mail Administration,

Monitoring & Maintenance
DDM data collection failure Exit a Server automatically
DDM Filters Backup frequency
Tivoli Enterprise Console Server Backup software
settings Restore a deleted document
Shared modular documents
Administration preference Topic 12: Performance Measurement
and Improvement
Topic 8: Domino Configuration Tuner Server.Load utility
Domino Domain Monitoring and Interpret Server.Load results
DCT Performance-enhancing options
DCT availability Option 1: Tune operating system
Open DCT application Option 2: Tune Domino server
Run New Scan Option 3: Tune applications
View Results Option 4: Balance server workload
Results document Option 5: Optimize mail Inbox
Preferences folders
Option 6: Compress network traffic
Topic 9: Domino Controller and Console Option 7: Upgrade server
Advantages of the Domino hardware
Console Option 8: Cluster servers
Advantages of the Domino Option 9: Dedicated Domino
Controller Servers
Installation and configuration Option 10: Upgrade clients and
Operate the Domino Controller network
and Console Learn more about Domino
Commands performance
Issue command to multiple servers
Periodic commands Topic 13: Mail Overview
Server access fields Mail terminology
NRPC message flow
Topic 10: Server Recovery and SMTP message flow
Diagnostic Collection Domino mail clients
Automatic Server Recovery License implications
Caveats Choosing a mail protocol
Configure Automatic Server Network design
Recovery and diagnostic collection
Server Fast Restart Topic 14: NRPC Message Transfer and
Automatic Diagnostic Collection Delivery
Diagnostic reports Protocol independence
Interpreting NSD output files Think Domino
Send diagnostic data to IBM Domino Domain
NSD as a Windows service Domino Named Networks
DDM event Multiple Domino Named Networks
Third-party recovery tool Multiprotocol servers
NRPC routing
Topic 11: Server and Database Router task
Maintenance Router task functions
Recommended maintenance Exercise: Test message delivery
schedule Message document internals
Corrupt documents
Database utilities Topic 15: Notes Configuration
FIXUP Create message
FIXUP NOTES.INI options Message format
Corrupt view indexes Submit message to recipient
UPDALL Deliver message to user
UPDALL logging options Read messages
COMPACT User registration
If all else fails Exercise: Test message delivery
Indirect (.IND) and < files
Program documents Topic 16: Inter-Domino Named Network
Exercise: Run FIXUP from a NRPC Routing
Program document When you need Connection
When server starts agent trigger documents
System-level maintenance Two Connection documents are
Anti-malware software needed
Server backup options Create Connection document
What directories to back up Replicate the Domino Directory
Open files Explicit inter-domain addressing
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 Consistent Quality ● Convenience ● Customer Intimacy ● Competitive Pricing

Lotus Domino 8.5.1 Mail Administration,

Monitoring & Maintenance
Error messages Template association
Exercise: Connection document Single Copy Template
and Cross Certification Exercise: Configure Single Copy
Scheduling guidelines Template
Database compression
Topic 17: Inter-Named Network Routing Use LZ1 compression for
Topologies attachments
Serial topology Limit message size
Mesh topology Shared Attachment database
Hub-spoke topology Central Forms database
View the routing topology Alternative mail templates
Exercise: Message routing through
a hub Topic 23: User Mail Database
Non-Adjacent Domain document Administration
Exercise: Non-Adjacent Domain Procedure 1: Access information
document about mail users databases
Combine schedules Procedure 2: Define Mail Settings
On-demand routing policy
Cluster connection Procedure 3: Create full text index
Procedure 4: Create multiple
Topic 18: NRPC Controls replica Mail databases
Restricting message source Procedure 5: Move Mail database
domains or Organizations to another directory or server
Adjacent and Non-Adjacent Procedure 6: Delete users and
Domain document restrictions their Mail databases
(NRPC) Procedure 7: Set Mail database
Control message size quotas and warning thresholds
Routing by message priority Procedure 8: Monitor Mail
Delivery Controls database size
Database white space
Topic 19: Domino Directory and Procedure 9: Reduce the size of a
Message Addressing Mail database using Compact
Directory terminology Procedure 10: Configure Out-of-
How directories are used for mail Office notifier
Return address of Notes users Procedure 11: Enable Inbox
Recipient fields Maintenance agent
Short names and nicknames Procedure 12: Configure Recall
Router use of Domino Directory Sent Messages feature
Local Contacts
Local Recent Contacts Topic 24: Notes Mail Security
Recent Contacts and drop down System-required security
type ahead addressing User-option security
Finding users in the domain Just-in-time encryption

Topic 20: Directory Assistance Topic 25: Calendar and Scheduling

Multi-domain companies Schedule a meeting
Directory Assistance Supporting technology
Configure Directory Assistance BUSYTIME.NSF operation
Exercise: Directory Assistance Free time lookup in Notes
Authentication-only secondary Failed lookup attempt
directories Resource Reservations database
Resource administrator
Topic 21: Directory Catalogs Exercise: Scheduling on a single
Directory Catalog: Condense and Home/Mail server
optimize Exercise: Test single-server setup
Directory Assistance or Directory scheduling
Catalog? Multiple Home/Mail servers in
Two versions of the Directory same domain
Catalog Free time queries across domains
Create Directory Catalog Exercise: Multi-domain scheduling
Exercise: Create Directory Catalog Server Console commands
Mobile Directory Catalog Calendar statistics
Multiple Directory Catalogs Troubleshooting
Extended Directory Catalog Clustered servers and multiple
Resource Reservations databases
Topic 22: Mail Database Design Schedule interoperability via
Mail database master design iCalendar
template
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 Consistent Quality ● Convenience
Lotus Domino 8.5.1 Mail Administration,
Monitoring & Maintenance
iCalendar conversion compatibility
mode for repeating meetings
Topic 26: Domino Attachment and
Object Service
Obsolesced Single Copy Message
Store (SCOS)
DAOS replaces SCOS
DAOS Estimator tool
Enable DAOS
8.5.1 network traffic optimization
Monitor settings and statistics in
Domino Administrator
Backup and restore
Sync problems
Return all files to documents as
attachments
Resources
Topic 27: SMTP Mail Transfer
Before you switch to SMTP for
internal routing
Server document or SMTP
Inbound Site document?
Turn on SMTP Listener
Scenario 1: SMTP to route mail
inside your Domino Domain
Internet return address for Notes
DNS configuration for transferring
beyond your Internet domain
Scenario 2: SMTP to route mail
to/from to the Internet
Exercise: Transfer messages
to/from the Internet via SMTP
Scenario 3: Internal SMTP with
outbound SMTP to Relay Host
Example Relay Host transfer all
SMTP
Authenticated connection to relay
host
Scenario 4: Internal NRPC with
outbound SMTP to conduit
Example NRPC transfer to SMTP
conduit
Smart host
On-demand routing
Extended SMTP
Topic 28: SMTP Inbound Controls
When controls are applied
Stage 1: TCP/IP connection
Stage 2: Before MTA connection is
allowed
Stage 3: Before message is
accepted by receiving MTA
Stage 4: Before message is
accepted by MTA (sender
controls)
Stage 5: Before message is
deposited to MQ (recipient
controls)
Stage 6: Before message is
deposited to MQ (message
controls)
Stage 7: Before message is
moved from MQ to recipients MS
UA connection to send message
Third-party products
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Topic 29: Blacklists and Whitelists
Private and public
blacklists/whitelists
Blacklist/whitelist processing order
Configure blacklists and whitelists
Blacklist desired actions
Whitelist desired actions
Custom SMTP error message
Rules integration
Statistics
Getting off of a blacklist
Topic 30: Rules
Limitations
User Mail File Rules
QuickRules
Exercise: Create QuickRule
Deliver Senders Mail to Junk Rule
Manually create a Rule
Exercise: Manually create a Rule
Multiple Rules
Blacklist and whitelist tag Rule
conditions
System Mail Rules
Create a System Mail Rule
Topic 31: SMTP Outbound Controls
Configure SMTP outbound
controls
Outbound Sender Controls
Outbound Recipient Controls
Topic 32: Internet Message Disclaimers
Message disclaimer basics
Two conditions for message
disclaimers to be added
Define message disclaimer text
and have Notes add it
Message disclaimers added by
Router task
iNotes message disclaimers
Topic 33: POP/IMAP Clients
License implications
POP
POP client configuration
Exercise: POP client configuration
MIME and message fidelity
Exercise: Send MIME-encoded
message
IMAP
Notes and IMAP interoperability
IMAP configurationserver side
Modifying user Mail for IMAP
IMAP configurationclient side
Notes access to Internet mail
Topic 34: LDAP Directory Service
What is LDAP used for?
Configure LDAP on the server
Configure the LDAP client
What LDAP returns
Exercise: Configure and test LDAP
LDAP Server Console commands
ldapsearch utility
LDAP statistics
Tivoli Directory Integrator
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 Consistent Quality ● Convenience ● Customer Intimacy ● Competitive Pricing

Lotus Domino 8.5.1 Mail Administration,

Monitoring & Maintenance
Send signed messages
Topic 35: Internet Certificate Authority Send signed message to Internet
Compare Notes security to mail users
Internet security Validate signature from Internet
Internet client security overview mail sender
Level 1 Security: Anonymous Encrypt message sent to other
access Notes/iNotes users
Level 2 Security: Name and Encrypt message sent to Internet
password authentication mail users
Level 3: Enable SSL Certificate for authentication
Obtain Internet Certificate versus Certificate for encryption
Procedure 3.1: Migrate the Quota enforcement
Organization Certifier ID to the CA Use iNotes offline
Process Lotus Quickr integration
Procedure 3.2: Create the Internet Calendar overlay
Certificate Configure the iNotes Proxy Servlet
Procedure 3.3: Create Certificate Widgets
Requests database iNotes Lite and Ultralite modes
Procedure 3.4: Create the server
Key Ring file with Trusted Root Topic 39: Security for Lotus iNotes
Certificate Firewalls and proxies
Procedure 3.5: Enable SSL on the Fight denial of service attacks
server Fight invalid URLs and buffer
SSL for other client overflows
types/protocols Restrict access by IP address
Limit HTTP methods
Topic 36: Issue Internet Client Enforce Server Access Lists
Certificates Accept fewer user name variations
Level 4 Security: Internet client Protect Internet Passwords
authentication Failed Internet password
Internet mail client: Request Client tracking/lockout
Certificate Security Settings policy document
Authentication using Client fields
Certificates Change Internet Password
Issued Certificate List (ICL) Best Practice: Use Client
database Certificates and SSL for
Certificate Revocation Lists (CRL) authentication
CRLs and authentication by Client Active Content Filter
Certificate Install and configure Browser
Checking for CRLs Cache Management
Revoking an Issued Certificate
Certificate revocation checking Topic 40: Domino Access for Microsoft
through OCSP Outlook
Notes sign/encrypt messages sent Task 1: Download DAMO software
to Internet email users Task 2: Configure Domino
Notes users request Client Task 3: Register user
Certificate from third-party CA Task 4: Prepare user computer
Task 5: Install DAMO software
Topic 37: Sign and Encrypt Internet Mail Task 6: Start Microsoft Outlook
Import Certificate into Outlook and select DAMO Profile
Express Task 7: Set preferences
Outlook Express signs message to Resources
Notes user
Notes user signs message Topic 41: Mail Monitoring Tools
Notes user accepts senders Messaging-related task status
Certificate for encryption Server Console commands
Tracking fields in message
Topic 38: Lotus iNotes documents
Domino server requirements Mail logging
Client requirements Supplemental logging
URL to open iNotes Logging level
Full Mode user interface Mail statistics
Server configuration for iNotes Mail trace
Full Mode policy settings Mail Routing Event Generator
Configure users to use iNotes Domino Domain Monitoring
iNotes Redirection
Make iNotes the default mail client Topic 42: Message Tracking and
Contact list synchronization Reporting
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 Consistent Quality ● Convenience ● Customer Intimacy ● Competitive Pricing

Lotus Domino 8.5.1 Mail Administration,

Monitoring & Maintenance
MTC server task Third-party message retention and
User tracks messages discovery software
What the Tracking Request tells
you Topic 44: Troubleshooting and
Tracking across Domino Domains Performance
Track message in Domino Dead message
Administrator Check for dead messages
Report on tracked messages Held message
MTC console commands Message transfer retry interval
Exercise: Message Tracking and Message timeout value
reporting Transfer and delivery delay
notifications
Topic 43: Message Archiving and Troubleshoot submission errors
Journaling Troubleshoot transfer errors
Local message archiving Transfer errors and route cost
Server-based message archiving Troubleshoot delivery errors
Configure server-based Mail Reverse-path setting for forwarded
database archive from Notes messages
Run COMPACT to perform archive Convert TNEF file attachments
Schedule Compact to run Create/restore a deleted Mail
User access to Archive database database
Define an Archive Settings policy Exercise: Mail errors
Calendar Cleanup Custom delivery failure messages
Message journaling SMTP troubleshooting
Configure message journaling SMTP headers
Mail Journaling database security Improve performance
Keep message recipients when
journaling

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