QUESTIONNAIRE

I, Anjaly.k.Venugopal, IInd year M.A Journalism & Mass Communication, Bharathiar University
conducting this survey to study the needs of customers in petrol pumps in Coimbatore city, as my final
year Market Research project. Please be kind enough to answer the questions honestly. This survey
would be confidential and use for academic purposes only.

Thanking you.

Name :

Age : 18 to 25 26 to 35 36 to 45 45 and above

Gender : Male Female

Occupation : Student Employed Professional Business

Income : Below 10,000 10,000 to 20,000 20,000 to 30,000

( Monthly) 30,000 to 40,000 40,000 and above

1. Which of the following vehicle do you own?

Two wheeler four wheeler both

2. How often do you use the vehicle?

Daily weekly few times in a month once in a while

3. For what purpose do you use the vehicle?

Official shopping college other

4. How often do you fill the fuel in your vehicle in a month?

Below 3 4 to 6 times 7 to 10 times more than 10

5. How much money do you spend for fueling in a month?

Below 500 500 to 1000 1000 to 1500 1500 to 2000 2000 to 2500

2500 to 3000 above 3000

6. Do you have a standard petrol pump to refuel? Yes No

If yes what makes you go there

 Customer service convenience rewards less crowded purity

Other specify _______________________________

7. Do you have a petro card? Yes No

If Yes ,do you use it ? Yes No

If No, Are you aware of the benefits of using a petro card? Yes No

8. Do you think that a facility to check the purity of the fuel is necessary? Yes No

9. Have you felt any difficulty in reading the digital measurement? Yes No

10. There should be separate refueling facility for two wheelers and four wheelers.

Strongly agree agree neutral disagree strongly disagree

11. How would you rate the services in petrol pumps?

Excellent good fair poor very poor

12. What are the facilities available in petrol pumps?

Digital measurement Glass cleaning car wash air gauges rest room

Puncture shop payment by credit and debit cards Easy in and out vehicle

movement good customer service general cleanliness and hygienic

Varieties of petrol

13. Do you think that concession should be given to regular customers? Yes No

14. Which of the services you prefer in petrol pumps?

ATM medical store convenient store ; refreshment sweet shops

Vehicle services like

Pollution checks facility automobile accessories vehicle checkup camps:

Lubricants, battery, wheel etc ; auto car wash

Extended services like

Courier service ticketing services Xerox and internet café books\magazines\

Newspaper stalls food court- promotion of various products parking

Newspaper

15. How many newspapers do you read per day?

 Zero 1 2 3 4 and above

16. Time spend for reading newspaper per day

Below half an hour 1-2 hours 3-4 hours 5-6 hours 7 and above

Television

17. How do you access TV channels?

DTH Cable Internet TV Any other ______________

18. How many hours do you spend per day?

Below half an hour 1-2 hours 3-4 hours 5-6 hours 7 and above

19. Which types of programmes do you watch? Tick any one of the following

Entertainment Informative Sports

Radio

20. Radio modulation channel you use AM FM Any other ____________

21. Frequency of usage per day

Below half an hour 1-2 hours 3-4 hours 4 and above

22. Which types of programmes do you listen to? Tick any one of the following

Entertainment Informative Sports

23. Where do you listen to radio?

Home Car Office any other specify ___________

Internet

24. How do you access internet?

Broadband Wi-Fi Data card any other ___________

25. Frequency of usage per day

Below half an hour 1-2 hours 3-4 hours 5-6 hours 7 and above

26. For what purpose are you using internet?

Educative Informative Communicative Entertainment

27. Where do you access internet?

 Home Office Educational institution Cyber café

Any other specify ___________________

Mobile

28. How many mobile handsets do you own?

1 2 3 4 and above

29. Mobile usage everyday

Calls made Up to 5 calls 6-10 11-16 17 and above

Calls received Up to 5 calls 6-10 11-16 17 and above

SMS sent Up to 30 SMS 31-60 60-90 91-150 150 and above

SMS received Up to 30 SMS 31-60 60-90 91-150 150 and above

 Thank you for spending your valuable time to fill this questionnaire.