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Study Questions
S1. Assume that you are looking for a part-time job with Burger King as a “team member”
during the semester holidays. What are the steps that you think you will need to go
through before being offered the job?
S2. From the questions given in S1, group them into the relevant human resource
management (HRM) functions below.
HR Planning 1
Performance Management 68
Employee Separation 8
S3. Read the attached articles on factors affecting Human Resource Management.
California Fitness and Fitness First are 2 major players of the local Health and Fitness
industry.
What do you think could be the internal and external factors that would have an impact
on the Human Resource Management of both California Fitness and Fitness First?
Government regulation
Economic factors
Market trends
S4. Successful organizations are becoming more adaptive to changes, resilient, quick to
change direction (strategy-driven) and customer-centered. Within this environment, the
roles of HR personnel have also evolved.
There are 4 roles that HR can adopt to align to new organisational strategies:
HR Role
1. Strategic Partner
2. Change Agent
3. Employee Champion
4. Administrative Expert
iii. When I focus on aligning HR strategies and practices with business strategies, I am
fulfilling my role as a _strategic partner______________________.
b) Review the following statement and identify in what way they are strategic:
Company A has streamlined certain To ensure staffs are aware and understand why
work processes and also introduced there is change in the company.
systems to automate certain activities. Change agent, employee champ
S5. Jonny runs a sports equipment shop. In addition to the cash register, he writes the items
that he has sold in a book immediately after each transaction. His wife does a stock-take
at the end of each day. Johnny counterchecks the reduction in stock against the records
in his book. His wife would then check the amount of stock in the store and call the
suppliers when the levels are low. His two salesmen receive commissions based on the
amount of sales that they make. His accountant uses the receipts from the cash register
and Jonny’s records to compute the commission for the salesmen and prepare the
financial statements. When a product is returned by a customer, the entire process is
done in reverse.
Website: http://quickbooks.intuit.com/qb/components/demo/pos.jsp?
TB_iframe=true&height=670&width=1020
a) How can the new system help Jonny manage his processes better? It will speed up
process of the stock taking and it might reduce
b) To make a human resource department simpler, more effective and efficient, new
technologies are now being introduced on a regular basis.
Each HR function collects processes and disseminates information, and the flow of
information can be seen from a system perspective. Identify the information flow
between staff and the different HR functions given in the diagram below.
B pay slip
Benefits
Staff
A Administration Payroll
Staff
employment
C details
D
performance
new staff employment review
resume particulars details
Personnel Performance
Recruitment Administration Planning & Review
Staff
F
E
employment
details
Training & Development
HR H careerplan
changes to
particulars
Staff G
Challenge Yourself
These questions are not critical for solving the problem but allow you to gain deeper
understanding of the areas of discussion addressed above. Do these questions after
completing the above sections, where time permits.
C1. a) Anthony's History teacher made a mistake on his final grade. Based on the number
of marks, Anthony should get a B+, but instead he was mistakenly given an A.
Should Anthony point out the mistake to his teacher, or accept his good “fortune”?
Explain.
b) Assume that Shane worked overtime for only two hours, but clocked in 3 hours. If
you are the supervisor, would you approve the overtime claim? Why?
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