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Many people do not know that one of the world’s most famous drinks February 28, 2011, 6pm
was created right here in North Carolina! Here’s it’s story: Washington Duke Inn and Golf Club
E
February 28, 2011 ach year, several members of NCRLA are
Taste of North Carolina recognized for their outstanding performance
Washington Duke
and service in the industry. These awards have
Inn & Golf Club
become the most coveted in the industry each year, as
June 5-6, 2011 they represent the finest operators North Carolina’s
Future of Hospitality hospitality industry has to offer.
The Angus Barn &
North Ridge The awards include Restaurateur of the Year, Lodging
The 2011 Taste of North Carolina
Country Club, Operator of the Year, Supplier of the Year, and the
Raleigh will be held on February 28, at the
Griff & June Glover Award for Outstanding Service to
Washington Duke Inn & Golf Club.
NCRLA. In 2010, NCRLA announced the addition of
visit two new awards, the Restaurant Employee of the Year
NCRLA.BIZ Award and the Lodging Employee of the year award, each of which recognizes the line-level
for more details
employees without whom any restaurant or lodging operation would be unable to provide
service.
Find your ServSafe
classes for 2011! NCRLA received many nominations for a wide-ranging group of candidates, and in the end,
Visit ncrla.biz/servsafe. the award committees have made phenomenal choices. Turn to page 4 to find out who will
be taking home this year’s awards. NCRLA would like to remind you that you can meet all
the winners at this year’s Taste of North Carolina on February 28 at the Washington Duke
Inn & Golf Club. Get your tickets online at www.TheTasteofNC.com.
Continued on page 4.
I n the fall of 2010, NCRLA notified you of pending ABC rule changes
that NCRLA introduced and recommended to ABC officials. These
rule amendments are approved as of January 1 but will not be added to the
administrative code and ABC website until April 1, 2011.
Among these changes include new rules for kitchen closure times, beer
and wine tastings, advertising, tax stamps, and an updated definition of
‘intoxicated,’ among others.
www.NCRLA.biz 1
THANK YOU, 2011
CORPORATE PARTNERS
Current 3 Star Partners
IFH Foodservice Distribution
One of the 13 largest food
distributors in the country. Bonterra
Carolina Crab and Fish
SIA Group Chris Burgin Designs
Serving insurance needs of
businesses and individuals Elizabeth’s Pizza
since 1975. Hampton Inn - Selma
Home-Towne Suites - Greenville
Pepsi
Perhaps one of the most famous
Morgan Stanley Smith Barney
brands on the planet. Sepsensor Inc.
The Chamber’s Group
S&D Coffee, Inc. The Franklin Hotel
A leading US coffee roaster catering
to the foodservice industry, S&D The Sea Witch Motel
Coffee serves some 100 million
pounds of coffee to more than 70,000
Thank You - Renewing Members!
customers in the US.
Asheville Chamber VB
FHM Insurance Backyard Bistro
FHM Insurance Company is one of Beacon Motor Lodge Nags Head
the oldest and most experienced
workers’ compensation companies in Blue
the Southeast. Bob’s Barbecue Restaurant
Cabaret Systems
Charlotte Regional Visitors Authority
Chapel Hill Courtyard Marriott
NC Hospitality is the Official Publication of the Embassy Suites Raleigh-Durham
North Carolina Restaurant
E & S Marketing
and Lodging Association
Golden Corral/Jax’s #2420
News Items and Research Triangle East
advertising inquires: High Hampton Inn and Country Club
Derek Levandowski Hilton Durham near Duke University
Islander Motel Nags Head
Email: DerekL@NCRLA.biz Old Edwards Inn and Spa
1 (800) 582-8750 One Source
Research Triangle East
Read NC Hospitality Online! Sleep Inn Inn & Suites
Visit The Swag Country Inn
www.NCRLA.biz/Newsletter Tipton’s/Hilton Durham
Windjammer
2 www.NCRLA.biz
Your Partner
Beyond the Plate ®
We believe in making
a difference and going
beyond the plate to RALEIGH DIVISION
help customers win. 1500 NC Highway 39
As “Your Partner Beyond the Plate®”, Zebulon, NC
919.404.4100
U.S. Foodservice® offers a tremendous
www.raleigh.usfoodservice.com
variety of the world’s finest food, equipment
and supplies. But we know the power of
FORT MILL DIVISION
brands, too. Our collection of exclusive
125 Fort Mill Parkway
brands, as well as national and local/regional Fort Mill, SC
manufacturer brands, provides a product 803.802.6000
selection unmatched in its variety. www.fortmill.usfoodservice.com
www.NCRLA.biz 3
Restaurateur of the Year and Lodging Operator of the Year
Since opening for business in 1998, Rocky Top Hospitality has been
thriving! Rocky Top’s lineup of popular restaurants include Bogart’s
American Grill, Hi5, Red Room Tapas Lounge, Michael Dean’s
Seafood Grill and Oyster Bar, Twisted Fork Grill, Market & Bar,
Tribecca Tavern and the Mash House.
“Since taking the position in January 2009, Jim has been a wonderful
leader to all 318 associates at the Umstead,” said Kathy Brown, Human
Resources Director at the Umstead Hotel and Spa. “Jim leads by
example, and the vision and values of the hotel are at the forefront of his
daily activities.”
Beley was informed that he won his award by last year’s winner, Mike
Martino of the Sheraton Imperial of Durham.
“Jim was called to the Boardroom, where in attendance were his wife
and daughter, Mr. and Mrs. Goodnight and the hotels Executive
Committee,” said Martino. “Needless to say he was speechless.”
4 www.NCRLA.biz
Griff & June Glover Award and Supplier of the Year
Greg has not only been active in the hospitality industry, but in his
community, as well. He is the 2011 Chair of NC HEF, a board
member for the Eastern NC Food Bank, a member of the Advisory
Board at ECU College of Human Ecology, and Board Member of
First United Methodist Church of Rocky Mount. If all that wasn’t
enough, Greg was also a volunteer fire fighter for 27 years.
Since beginning her job with Applebee’s in 2005, Kim has shown
herself to be a proven leader in her restaurant. Always leading by
example. Not only has she been a great coach to other employees
on the staff, she has also done a great deal for her community
through Apple Gold’s various charitable events.
Recognition for her hard work is not a new occurrence for Kim.
She was chosen by the management team at her restaurant as
the 2009 AppleStar of the Year, as well as the AppleStar of the
month for 2010. The AppleStar program is Applebee’s version of
employee of the month/year.
Amy Petro consistently goes above and beyond her job duties
to ensure that guests of the Hilton Garden Inn are happy
with their stay. Since beginning her position with the hotel
in November of 2008, the hotel has received numerous
compliments on Amy’s performance and the guest services she
provided to them.
6 www.NCRLA.biz 6
Governor Perdue Comes Out Against ABC Privatization
By The Associated Press
“The way we’ve tried to set ourselves apart is in our responsiveness and dedication to customer satisfaction,” says company
President Tim Wheeler. “A broken piece of equipment can mean the difference between being open or closed, in many
cases. Whether it is an oven or a refrigeration unit, or a large cooler – hot or cold, it doesn’t matter, we cover it all.”
With that in mind, National Food Equipment Services differentiates themselves with their awareness and mindfulness of
a restaurant’s time, and will usually have a technician out within a few hours.
“A lot of companies might take three or four days to get a problem fixed,” said Wheeler, “but to us, having a technician
there the next day is the worst case scenario. We want to get it taken care of immediately.”
Because of the nature of vital equipment in a restaurant or hotel kitchen, Wheeler also points out that sometimes the best
way to deal with a problem is to prevent it from ever occurring.
“We offer preventive maintenance agreements, wherein our technicians will periodically inspect your equipment
and perform the routine maintenance to try and ensure something doesn’t break down,” said Wheeler. “If a piece
of equipment is out of warranty, this can be the best way to really maximize the mileage you get out of that given
equipment.”
8
www.NCRLA.biz
Have you completed your
checklist?
Before your first guest walks in the door, you need to
know who will represent you in case of liability claims
from employees or patrons, incidents of food borne
illness, dram shop litigation, business disputes including
leases—the list goes on. Cranfill Sumner Hartzog offers
experienced legal guidance for the lodging/restaurant
industry. Make us part of your team.
CSHLAW.COM
RALEIGH tCHARLOTTE t WILMINGTON
Supplier Directory Can Connect You with Goods and Service Providers
What is the Supplier Directory?
NCRLA has hundreds of Allied Members who supply
goods and services to restaurants, hotels and other
businesses throughout North Carolina, many of whom give
discounts to NCRLA members! The supplier directory is a
comprehensive searchable list of these suppliers!
www.NCRLA.biz 9
NCRL A Community News One Community. One Vision. One Voice.
There’s an App for that! Fat Tony’s Italian Pub of Wilmington has
introduced an iPhone App. The application offers exclusive coupons and the
latest news on specials and promotions. The application can be downloaded
from the iTunes store.
Wilmington businesses could see a boost from March 18-20th during the
Cape Fear Wildlife Expo! Outdoor enthusiasts will enjoy three days of
hunting and fishing exhibitors, wildlife art, decoys, boats and accessories,
truck and ATV displays, fly fishing demos, camping, guides, outfitters,
sportfishing simulator, contests, archery demos and fun for the entire family.
The way we see it, every restaurant that stays open is a triumph...for the owners and
staff, for us, and most importantly for the people out there who just love good food!
Sysco’s Mission
Helping Our Customers Succeed
Contact a Sysco location near you to start building for your future
www.sysco.com