Sei sulla pagina 1di 49

INTRODUCTION OF HOTEL & TOURISM INDUSTRY:-

Hotel is defined by British law as “A Shelter provided, he is in position to pay for it


and is in position to be received”.

We all know the fact that people need accumulation, food and drink while away from
their home. As transport and social need take developed from orient civilization
through modern times. So the industry has responded to meet those needs.

Towards the 18 century the number as the traveler is created more rapidly
through merchandised wagons as a form as transport and the use of house
carrying for the nobility. To eaten for this need, nature of house as various design
were constructed. These houses provide charge of houses, accommodation, food and
drink for travelers.

1
Hotel Industry and Tourism:-

Hotel is the vital and essential parts of the tourism industry without an
adequate development as hotel resources all the national scenery, all the climatic
virtue and all the sporting and recreational facilities will not able to sustain a good
volume of Tourist trade. Economically tourist bring foreign currency site our land as
the spread, it here as paying for food, drinking water as the goods in shop, it has its
our sociology aspects.

Conrad hot ties, as American has stress the satisfaction. He gives in the knowledge
that hotel development has made it massive for people to get know such
other is differentiated. Tourism promote in traditionally understood. Hotel are the
most important essential destination. It facilitates the country to provide it wishes to
build up tourism. In the promotion of tourism, tourism is a recent phenomenon, if
business travel is include in tourism as it is business travel is included in tourism
as it is some definition it is of comparatively recent in nature or origin. Tourist is the
necessary pre-condition as tourism mechanization has made travel, position for a
significant portal population as the developed countries at least and thus tourism
has become a matter as a interest cancers to Government and the Governed a life.

Tourism in modern, sense has its presence historically but it will be arranged that
the difference between the 18 Century and earlier.

The more recent time is not merely a matter as degree, but that the moral as 1850
for example difference structure, from the world as 1750 in tourism as in everything.

2
Tourism needs variety and India with its most dimension and variety after to
energy class its visitors, something not sound creature from the snake chromes
the Histological from the system as sock dancers to big game hills. If has been slightly
said, “No hotels No Tourism” the hotel industry is so closely linked to the tourism
that it is responsible for 50% as the foreign exchange from tourism thus hotels
make a contribution towards tourism trade and enterprises.

Concept:-

The name ‘Hotel’ was derived from a Latin word called “Hospitium’s”. The
earlier hospitality involved accommodation these come to be known as “bins”
which booked after by in keeps.

In Britain these were called “Entertainment House”. As people began mostly from place
to place the hotel industry began growing. In New York “City Hotel” was the first hotel
to house an elevate thus the trend changed from on ordinary husband establishment to
a more organized booking system.

Present Trends:-

The trend is the industry in classification closely under the basis of advancement
in technology, marketing and sales, financial and the development is food and cuisine
trends. The hotel industry is now concentrating as a segmentation as the market
by contain certain types as customers which focuses as settle that enter
exclusively for them, the concept as budget have is an upcoming one in India.
The hotelier would like to offer a reasonable amount of good facilities after
condition price and attention is a home way from home situation.

3
Today the hotel includes is making a reasonable program in both public and
private sectors. Independent chains are “Holiday Inn Resort Hotel”. The top has
gives a new look to the hotel ring in India. Deluxe hotel might home attached very
high degree of efficiency is international standard in catering services exposure
training a “Holiday Inn Resort Hotel Goa” is one of the largest owner and operates
as hotel in Africa. The company currently operate 101 hotels containing
approximately 28,800 room in 22 states, the district as Columbia and Canada, the
South West and is the Pacific require as the United States. Holiday Inn Resort’s
proportion are predominately full service hotels that operate in the upscale and mid
price with food and Beverage segment as the lodging industry.

During 1997, the company acquired the servicing interest in Holiday in and the assets
as 4 other hotels. Hotel rooms accounted for 75% as 1997 services. Food and
beverage 18% management fees 1% and other 0%. I had a chance to train in one of
the properties The Hotel Holiday Inn Resort, Goa, where I under went training for
2 months and worked in operational department, with a motive to study operational
aspects for Hotel Holiday Inn Resort, Goa..

ORIGIN OF TOURISM

The spirit of travel has lived down the ages. In recorded history there has been
instances whereby one is able to know that man has been traveling through out the
ages. In the annals of history it is noted that the traveler in the ancient past was a
trader and a merchant looking for merchandise and engaging in trade and commerce.
There was however another type of traveler, whose motive was other than trade and

4
commerce. This traveler was a pilgrim, a scholar in search of ancient texts and an
inquisitive man looking forward to new and exciting experiences around the world.

The word “tour” was first used to refer to a journey in which one travels and visits a
number of places in circuit. A tourist levels home to get away from routine grind but
that end of all is that he is only eager to go back to his sweet home. Tourism has
been in practice from the time immemorial. Centuries back Shellac, the King
Babylon, protected roads, rest homes and garden for travelers. Romans used to travel
for pleasure. In fifty century, the downfall of Roman Empire was accounted for the
set back of tourism.

Tourism is the area that has the vast potential for development. It is therefore
necessary to think of non-formal methods for development with inputs capable of
generating returns immediately. It also requires attention in this connection that such
method developed should be self-sustaining in this sense, and tourism has emerged
as a dominant economic activity throughout the world. In this process, tourism has
developed into an industry at the international levels, providing direct and indirect
5
employment to multitudes and earning much needed foreign exchange. At present,
tourism is the second largest industry in the world, the first being Oil industry. It is
expected that the tourism would become the biggest industry in the world by 200
A.D.

Tourism also promotes industrially backward nations, since II world war, tourism
has taken tremendous leap and its revenue and development potential were soon
recognized and pursued in the expansion of post war economy. Tourism is a
dynamic factor of social progress and a vehicle of knowledge and ideas which faster
goodwill around the world. Today, it is one of the biggest industries in the world
dependent on the hotel industry. According to National Council of Applied
Economic Research, tourism has given employment to 15 crore people in 1997 –
98, this shown the enormous scope which tourism has for providing employment.

GROWTH OF TOURISM

Travel has always enabled man to broaden his mental horizons. Rahul Sankaratyana,
who had been among Indians great writers, was tyrant traveler and advised in one of
his books for people to roam as much as they can as life is not everlasting but if it is,

6
the youth won’t be forever. When people travel they go insight of the customers.
Traditions and way of life of the people and place visited.

Tourist is a person visiting a place, other than his residence or of remunerable


occupation and spends his own currency for availing facilities.

Tourism is the product of a nation culture, which has been defined as the sum total
of its activity in its own expression of personality. It has grown form the pursuits of
privileged few to mass movement of the people with the urge to discover the
unknown, to explore new and strange places, to seek changes in environment and
undergo new experiences.

International tourism has increased its volume of world trade from 5.57% to 5.92%
in last decade. Direct expenditure annum and accounts for over 5% of all worlds’
export.

COMPONENTS OF TOURISM

1) reasons for visiting a place

a) Pleasure

b) Business

c) Pilgrimage

d) Education

e) Ceremonies

2) Accessibility of Transport

3) Good and Apt Accommodation

4) Food as per the varied tastes

7
For the exploitation of modern tourism to its best, there is a need for good and
coordinates between primary and secondary trade of tourism industry.

TOURISM IN INDIA

India is one country under the sun that is endowed with an imperishable interest or
alien price and alien peasant, for the latter and ignorant, the wise and the fool the
rich and poor, the bonded and the free one land that all man desire to see, and having
seen once, by even a glimpse would not give that glimpse for the shows of all the
rest of the globe combined.

India encompassing a rich culture, climates and religion is a long of contracts. Its
diverse customers traditions, languages and history makes the tourists crave to have
a glimpse of its centuries old are and architecture. The driving force for promoting
tourism in India is to tour the tourists from developed countries, to spend their
currency for facilities provided and help India earn foreign exchange.

8
Many by nature deserves to wander in search of various flowers and is interested to
see the past glory of making pleasures from different places to avoid his emotions
life. India attracts large tourists because of its heritage exclusive culture, thus
promoting tourism to large extent. Tourism passes a way to increase in hotel
industry. Tourism is both beneficial to the tourists and the place for visitors. The
tourists are enriched a fulfilled his deserve and work for which he traveled and
similarly the place also earns substantially.

To promote tourism both in foreign countries and with in India, it is very necessary
to organize and for this the tourism development corporation was formed. This stated
exploring new destinations to promote tourism; this increased the inflow of foreign
tourist and gave India the foreign exchange earnings.

Although India’s share in world tourism is more 0.30% but is significant in its
economy as tourism and allied sectors alone can generate 3.3 lakhs per year, more
than the entire manufacturing sectors.

Measures like reduction in the expenditure tax 20 top 10% in 1998 budget and
inclusion of hotels and restaurants in the export promotion capital goods scheme had
lead to an increase in tourist arrivals. The number of foreign tourists may reach 1000
million by the end of the century.

Priority is given to international tourism to earn foreign exchange but India’s


domestic tourism is also voluminous and needs to be paid.

In India tourism is the third largest exchange earners after game and jewellery and
garment manufacture sector. It is estimated to generate nearly 67% of the increase
in total jobs in the coming years and an earning of more 6,000 crores by the end of
2000.

9
Types of Hotels & Rooms

Housekeeping is the primary task the hotels need to cater for while providing service
to its guests. The hotel management and especially executive of housekeeping
department must ensure that the housekeeping functions are performed well in the
hotel irrespective of the target guest type, size of hotel, and its location.

The guest rooms are the primary source of hotel revenue. There are higher chances
of retaining the guests if the guest rooms are absolutely clean.

Types of Hotels

The hotels can be categorized depending upon their size, location, target market, and
ownership.

10
Hotel Types by Size

Hotels are categorized by the number of rooms to which service is provided. For
example −

 Below 200 rooms – Very Small


 Up to 200 rooms – Small
 200 to 399 rooms – Medium
 400 to 700 rooms – Large
 More than 700 rooms – Mega

This category is useful if the management needs to compare different hotels within
the same size.

Hotel Types by Location

They are categorized by considering their location with respect to city.

 Airport Hotels − They are located near airport. The guests in transit use them
for short stay.
 Boatels − They are on the houseboats such as Shikara in Kashmir.
 City Center − Located in the heart of the city near commercial area.
 Motel − They are small hotels usually located on highways. Transit guests
use them.
 Suburb Hotels − They are located near urban area. Budget guests use them.
 Floating Hotels − They are on the cruise ships, large lakes, or rivers.
 Resorts − They are on the beaches, mountains, islands, or on the river banks.
 Rotels − They are hotels on wheels such as Deccan Odyssey train.

11
 Self-Catering Hotels − They are located at the same premises where the
owner stays.

Hotel Types by Target Market

Here, the hotels are categorized depending upon the target market they serve.

 Airport Hotels − They target the business clientele, airline passengers, or any
guests with cancelled or delayed flights.
 Business Hotels − They primarily cater for the guests who are on business
travel.
 Bed and Breakfast (B&B) − They are small hotels who target guests in
transit or on leisure tour. The owner of B&B usually stays in the same
premises and is responsible for serving breakfast to the guests.
 Casino Hotels − They target the guests interested in gambling. Their
functions of housekeeping is primary but food and beverage functions are just
supportive.
 Resorts − They target high-income busy professionals who wish to spend
time away from city, noise, and crowd. They offer facilities such as spa, tennis
court, fitness and center, sailing, snorkeling, and swimming.
 Self-Catering Hotels − They target long stayers who prefer to cook
themselves. They offer a small kitchen and kitchen amenities with the guest
room.
 Service Apartments − They are located in residential colonies. They provide
long-term accommodation for guests. They need to execute an agreement with
the guests for the stay of at least one month. All basic amenities such as
kitchen, washing machine, dish washer, and beds are provided with once a
week housekeeping service.

12
 Suite Hotels − These hotels offer a living room and an en suite bedroom. The
professionals who need to interact with their clients/customers find these
hotels a good choice because they can interact with their guests in small
meetings without any interruption and sacrificing privacy.

Hotel Types by Ownership

B&B and Self Catering hotels are generally family owned hotels and are not
governed or run by corporate policies and procedures.

A chain of hotels or group of hotels such as Taj, Ramada, can have management
affiliation with their other properties in the same group. They strictly are governed
by predetermined policies.

Hotel Types by Star Rating

The star rating system is a guideline for a customer that denotes what to expect from
the hotel service at the time of booking. However, there is no clear distinguishing

13
method to divide hotels into various star rating categories till today; but a guest can
assume that more the number of stars, more is the luxury provided by the hotel.

 One Star − A guest can expect a small hotel operated and managed by the
owner and family. The ambience as more personal and the guest rooms with
basic amenities. The restaurant would be at a walking distance. There would
be a small commercial area and a nearby public transportation hub.
 Two-Star − These hotels are mostly part of a chain of hotels that offer
consistent quality but limited amenities. They are either small or medium size
hotels with a phone and TV. They lack the convenience of room service, but
provide a small on-site restaurant at a walking distance within the hotel
premises.
 Three-Star − These hotels are usually located near a major business center,
express way, and/or shopping area. The rooms are clean and spacious rooms,
and decorative lobbies. An on-site restaurant offers all meals such as
breakfast, lunch, and dinner. The facilities such as valet and room service,
fitness center, and a swimming pool are also available.
 Four-Star − This hotel would be large, often standing as a part of a cluster of
similar hotels with a formal appearance and very good services. The hotel
would be located in the prime area of the city around shopping, dining, and
entertainment joints. The guest can expect furnished and clean rooms,
restaurants, room service, valet parking, and a fitness center within the hotel
premises.
 Five-Star − This hotel would be large and luxurious, which offers the highest
degree of room and personal service. It is built with beautiful architecture, and
is managed keeping elegance and style in mind. The guest rooms are equipped
with high quality linens, TV, bathtubs, and special outside view from the

14
room. The hotel provides multiple eating joints in its premises such as coffee
shops, restaurants, poolside snack joint, and bar. They also provide 24X7
room service, valet service, and personal protection service.

Types of Hotel Rooms

The condition of guest rooms maintained by housekeeping is the most vital factor as
far as the customer satisfaction in the hotel business is concerned.

 Single Room − A room with the facility of single bed. It is meant for single
occupancy. It has an attached bathroom, a small dressing table, a small
bedside table, and a small writing table. Sometimes it has a single chair too.
 Double Room − A room with the facility of double bed. There are two
variants in this type depending upon the size of the bed
o King Double Room (with king size double bed)
o Queen Double Room (with queen size double bed)

It is equipped with adequate furniture such as dressing table and a writing


table, a TV, and a small fridge.

15
 Deluxe Room − They are available in Single Deluxe and Double Deluxe
variants. Deluxe room is well furnished. Some amenities are attached
bathroom, a dressing table, a bedside table, a small writing table, a TV, and a
small fridge. The floor is covered with carpet and most suitable for small
families.
 Double-Double (Twin Double) Room − This room provides two double beds
with separate headboards. It is ideal for a family with two children below 12
years.
 Twin Room − This room provides two single beds with separate headboards.
It is meant for two independent people. It also has a single bedside table shared
between the two beds.

 Hollywood Twin Room − This room provides two single beds with a
common headboard. If a need arises, the two beds can be brought together to
form a double bed.
 Duplex Room − This type is composed of two rooms located on two different
floors, connected with internal stairs.
 Cabana − This type of room faces water body, beach, or a swimming pool. It
generally has a large balcony.

16
 Studio − They are twin adjacent rooms: A living room with sofa, coffee table
and chairs, and a bedroom. It is also equipped with fan/air conditioner, a small
kitchen corner, and a dining area. The furniture is often compact.
 Lanai − This room faces a landscape, a waterfall, or a garden.

 Suite −It is composed of one or more bedrooms, a living room, and a dining
area. It is excellent for the guests who prefer more space, wish to entertain
their guests without interruption and giving up privacy.There are various types
of suites −
o Regular Suite − Best for business travelers.

17
o Penthouse Suite − Luxurious than the regular suite. It is provided with
the access to terrace space above the suite. It is aloof from crowd and
provides abird’s eye view of the city. It has all the amenities and
structure similar to a regular suite.
o Presidential Suite − The best possible suite in the hotel.

 Sico − This is a kind of multipurpose room, which can be used as a meeting


room during the day and as a bedroom during the night. These rooms have
special beds called Murphy Bed that can be folded entirely against a wall.
This bed may or may not have headboard. The lower face of the bed which
becomes visible after folding or placing upright, has a decorative wall paper,
mirror, or a painting. After folding the bed, the room can accommodate sitting
for five to ten people.

VIP Amenities in Hotel

VIP amenities are always something like the cherry on the cake. The VIPs are treated
with extra attention, pamper, and care. Hotels provide the following amenities to the
VIPs depending upon their policies −

18
 Executive Front Desk or Executive Housekeeper escorting the guest up to the
room.
 A welcome document kit containing note from a General Manager (GM) of
the hotel, spa card, and a hotel map.
 Complete housekeeping service with daily linen change.
 A snack kit often containing packed snacks, assorted nuts, fruits, cheese, or
cookies, and beverages.
 A vanity kit containing cotton balls, makeup removers, lip balm, and au-de-
cologne.
 A bathroom kit with soap dispenser, upgraded robe, tissue box, face mist,
after-shower gel, cotton slippers, toilet mat, and a terry mat.
 In special cases, a romance kit containing a bottle of wine or Champaign,
paired with chocolate dipped strawberries or bite size chocolates.
 Small bag packs for the kids below 12 years.
 A number of servings of award winning dessert.

Different Room Types in hotels

In hotels the rooms are categorised and priced according to the type of bed, number
of occupants, number of bed, decor, specific furnishings or features and nowadays
special even the special theme available in the room.

Later when assigning the guest room before the arrival of the guest the front desk
agent must be aware of guest room characteristics for each room type available in
the hotel. Also not to forget any guest specific request or room specific request
requested by the guest for eg:- room away from the elevator, King bedded room,
twin bedroom, non-smoking room etc.

19
Following room type definitions are common in the hotel industry:

1) Single: A room assigned to one person. May have one or more beds.

The room size or area of Single Rooms are generally between 37 m² to 45 m².

2) Double: A room assigned to two people. May have one or more beds.

The room size or area of Double Rooms are generally between 40 m² to 45 m².

20
3) Triple: A room that can accommodate three persons and has been fitted with three
twin beds, one double bed and one twin bed or two double beds.

The room size or area of Triple Rooms are generally between 45 m² to 65 m².

4) Quad: A room assigned to four people. May have two or more beds.

The room size or area of Quad Rooms are generally between 70 m² to 85 m².

5) Queen: A room with a queen-sized bed. May be occupied by one or more people.

The room size or area of Queen Rooms are generally between 32 m² to 50 m².

6) King: A room with a king-sized bed. May be occupied by one or more people.

The room size or area of King Rooms are generally between 32 m² to 50 m².

21
7) Twin: A room with two twin beds. May be occupied by one or more people.

The room size or area of Twin Rooms are generally between 32 m² to 40 m².

8) Hollywood Twin Room: A room that can accommodate two persons with two
twin beds joined together by a common headboard. Most of the budget hotels tend
to provide many of these room settings which cater both couples and parties in two.

The room size or area of Hollywood Twin Rooms are generally between 32 m² to
40 m².

9) Double-double: A Room with two double ( or perhaps queen) beds. And can
accommodate two to four persons with two twin, double or queen-size beds.

The room size or area of Double-double / Double Twin rooms are generally between
50 m² to 70 m².

22
10) Studio: A room with a studio bed- a couch which can be converted into a bed.
May also have an additional bed.

The room size or area of Studio room types are generally between 25 m² to 40 m².

11) Suite / Executive Suite: A parlour or living room connected with to one or more
bedrooms. (A room with one or more bedrooms and a separate living space.)

The room size or area of Suite rooms are generally between 70 m² to 100 m².

23
12) Mini Suite or Junior Suite: A single room with a bed and sitting area.
Sometimes the sleeping area is in a bedroom separate from the parlour or living
room.

The room size or area of Junior Suites are generally between 60 m² to 80 m².

13) President Suite | Presidential Suite: The most expensive room provided by a
hotel. Usually, only one president suite is available in one single hotel property.
Similar to the normal suites, a president suite always has one or more bedrooms and
a living space with a strong emphasis on grand in-room decoration, high-quality
amenities and supplies, and tailor-made services (e.g. personal butler during the
stay).

The room size or area of Presidential Suites are generally between 80 m² to 350 m².

24
14) Apartments / Room for Extended Stay: This room type can be found in service
apartments and hotels which target for long stay guests. Open kitchens, cooking
equipment, dryer, washer etc. are usually available in the room. Housekeeping
services are only provided once in a week or two times in a week.

The room size or area of Serviced Apartments are generally between 96 m² to 250
m².

15) Connecting rooms: Rooms with individual entrance doors from the outside and
a connecting door between. Guests can move between rooms without going through
the hallway.

The room size or area of Connecting rooms are generally between 30 m² to 50 m².

25
16) Murphy Room: A room that is fitted with a sofa bed or a Murphy bed (i.e. a
bed that folds out of a wall or closet) which can be transformed from a bedroom in
the night time to a living room in daytime.

The room size or area of Murphy Room Types are generally between 20 m² to 40
m².

17) Accessible Room / Disabled Room: This room type is mainly designed for
disabled guests and it is required by law that hotels must provide a certain number
of accessible rooms to avoid discrimination.

The room size or area of Accessible Room Types are generally between 30 m² to 42
m².

26
18) Cabana: This type of room is always adjoining to the swimming pool or have a
private pool attached to the room.

The room size or area of Cabana Room Types are generally between 30 m² to 45 m².

19) Adjoining rooms: Rooms with a common wall but no connecting door.

The room size or area of Adjoining Room Types are generally between 30 m² to 45
m².

27
20) Adjacent rooms: Rooms close to each other, perhaps across the hall.

The room size or area of Adjacent Room Types are generally between 30 m² to 45
m².

21) Villa: A special form of accommodation which can be found in some resort
hotels. It is a kind of stand-alone house which gives extra privacy and space to hotel
guests. A fully equipped villa contains not only bedrooms and a living room but a
private swimming pool, Jacuzzi and balcony. It is suitable for couples, families and
large groups.

The room size or area of Villa’s are generally between 100 m² to 150 m².

28
22) Executive Floor/Floored Room: A room located on the ‘executive floor’ which
enables convenient access to the executive lounge. Besides, some hotels also provide
‘female executive floors’ with their rooms assigned to female guests only due to
safety and security reasons.

The room size or area of Executive Floor are generally between 32 m² to 50 m².

23) Smoking / Non-Smoking Room: Many hotels provide both smoking and non-
smoking rooms for their guests. In order to minimize the effects of secondhand
smoke exposure on non-smoking guests.

The room size or area of Smoking / Non-Smoking Room is generally between 30 m²


to 250 m².

29
In Hospitality, the days of a hotel only offering guests standard rooms for
reservations are long gone! Nowadays, there are myriad room types and suites at
hotels around the world – a delightfully eclectic selection – meaning that any size of
group and most preferences can be catered for.

Of course, variously sized and styled room are made available at differing rates, but
prices can be adjusted depending upon occupancy, time of year, and other factors.

Rooms tend to fall into categories when it comes to price-bands, the type of décor,
whether a room is pool-side or ocean-side… Images and descriptions of main
features and amenities applying to each room category will usually be included on a
hotel’s brand website and across its distribution channels.

Even though rooms may vary hotel by hotel, the following room-type definitions are
common:

 Single: A room assigned to one person. May have one or more beds.
 Double: A room assigned to two people. May have one or more beds.
 Triple: A room assigned to three people. May have two or more beds.
 Quad: A room assigned to four people. May have two or more beds.
 Queen: A room with a queen-sized bed. May be occupied by one or more
people.
 King: A room with a king-sized bed. May be occupied by one or more people.
 Twin: A room with two beds. May be occupied by one or more people.
 Double-double: A room with two double (or perhaps queen) beds. May be
occupied by one or more people.
 Studio: A room with a studio bed – a couch that can be converted into a bed.
May also have an additional bed

30
Types of Suites can include:

 Master Suite: A parlour or living room connected to one or more bedrooms.


 Mini-Suite or Junior Suite: A single room with a bed and sitting area.
Sometimes the sleeping area is in a bedroom separate from the parlour or
living room.

Other types of rooms can include:

 Connecting rooms: Rooms with individual entrance doors from the outside
and a connecting door between. Guests can move between rooms without
going through the hallway.
 Adjoining rooms: Rooms with a common wall, but no connecting door.
 Adjacent rooms: Rooms close to each other, perhaps across the hall.

Also, it is important to point out that flexible hoteliers will always consider adding
an additional bed (e.g. for a child), where a couple with a toddler wish to all sleep in
the same room, or perhaps for an assigned care-giver. Also, in some rooms with
single or double beds, a couch can be made into an extra bed where necessary.
Finally, we should mention that often double rooms are booked by individual
travellers who perhaps have trouble getting to sleep in a single bed, and prefer a
double bed for their overnight stay or if they are staying for longer!

See Also:

 Inventory

Synonyms

 Room Type

31
We've previously covered the different types of hotels and hotel room types can be
just as confusing. Hotel rooms come in all shapes, sizes – and titles which make
revenue management and hotel operations incredibly complex. Hotels label their
rooms by the size bed, the number of beds in the room, as well as the furnishings,
interior design, and additional amenities. Guest rooms classified as "singles", for
instance, can indicate a smaller room, a twin bed, the number of occupants for which
there is space, or all of the above.

Room type definitions are complex and go well beyond whether the sleeping area
has a single bed or queen-size, or whether it's a smoking room or not.

These room type distinctions can be confusing for guests who are just seeking to
understand what, exactly, it is for which they are paying. This guide seeks to help
guests understand what the different types of hotel rooms are, as well as build
justification for pricing your property's rooms on a certain scale.

Room Types by Occupancy

It’s common for hotels to list their rooms based on how many people the room is
equipped to handle. Here’s what you can expect when you see rooms labeled in this
way.

 Single room: these rooms are assigned to one person or a couple. It may have
one or more beds, but the size of the bed depends on the hotel. Some single
rooms have a twin bed, most will have a double, few will have a queen bed.

 Double room: double rooms are assigned to two people; expect one double
bed, or two twin beds depending on the hotel.
32
 Triple room: as the name might suggest, this room is equipped for three
people to stay. The room will have a combination of either three twin beds,
one double bed and a twin, or two double beds.

 Quad room: a quad room is set up for four people to stay comfortably. This
means the room will have two double beds. Some, however, may be set up
dormitory-style with bunks or twins, so check with the property to make sure.

Quad room

Hotel Rooms by Bed

Some hotels classify rooms by the number or size of the beds in the room. However,
guests should note that hotels still have restrictions on how many guests are allowed
per room. Just because there’s a king bed in a room, doesn’t mean you can invite 15
33
people to stay. Occupancy limitations make this a liability for the hotel. Many hotels
will charge more for extra guests (to a certain limit) or allow for you to add a cot to
a room with an odd number of people.

Here are some room types determined by bed availability.

 Queen: a room with a queen-sized bed.


 King: a room with a king-sized bed.

 Twin: a room with two twin-sized beds.


 Hollywood twin: Hollywood twin rooms have two twin beds that are joined
by the same headboard.

 Double-double: these rooms have two double beds (sometimes two queen
beds) and are meant to accommodate two to four people, especially families
traveling with young kids.
 Studio: this type of room has a studio bed, e.g. a couch that can be converted
into a bed. Some studios come with additional beds. Others come with more
space: a studio room can be like a fully-furnished apartment, meaning it will
have a small kitchenette. Check with the hotel to learn more about their studio
rooms.

34
Double-double room

When you plan your holiday, the first thing that you need to take care of is a decent
and comfortable place to stay. You need to pay attention to the type of rooms you
want to book. Hotels generally have their rooms categorized based on the following
factors:

 The number of individuals willing to stay, which refers to the number of


occupants.
 The type of rooms available.
 The décor
 Bed types
 Furnishings
 Room size

35
These factors mark the quality and appearance of each room found in hotels.
Generally, if you are sending for some business trip, the type of room given to you
is different than a normal family room. Therefore, rooms in the hotel address the
needs of customer requests and preferences. Since rooms differ with the type of hotel
you prefer to live in, let’s check the most common types of rooms available at hotels.

Ten common rooms that you will easily come across in hotels:

There is a lot of differences between a five-star hotel room and a three-star hotel
room. Even a hostel will have a specific room style as opposed to a homestay.
Therefore, based on personal and professional preferences, different room styles are
as follows:

36
1. A single room

A single bedroom is to be found in all hotels. It is generally for one person only.
Individuals traveling alone can stay in such a room. Most possibly, a separate
bedroom can be added as well if the hotel can manage it for you. Generally, all
facilities are available in single rooms and additional requests are entertained by the
hotel staff.

2. Double and triple bedroom

A double bedroom has two beds, while a triple bedroom has three beds. These rooms
are typically used by couples as well as families. Honeymoon rooms in hotels also
have double occupancy. The room sizes are practically bigger and more spacious.

Extra facilities and toiletries are also available based on the hotel you stay in. You
can also opt for a double bedroom with a sea-view or a garden view as per the
location of the hotel.

3. Quad bedroom

A quad room consists of four beds and is generally made for families. Even friends
taking a trip can stay in this room. The structure of a quad room can vary based on
its spacious. While some hotels keep the beds attached to one another, other quad
bedrooms can have the beds placed in different corners.

4. Queen size and king size bedroom

A queen size room consists of a queen-sized bed; while a king-size room has a king-
sized bed. Both of these rooms can be occupied by two or more people. These rooms

37
are usually booked by couples or by families. Individuals traveling for business can
book a queen or king-size suite for themselves.

5. Twin rooms

Twin rooms generally consist of two twin beds. It is made for more than two
individuals. It is quite comfortable to stay in twin rooms as there is more space and
the amenities are top-notch. However, not all hotels have this facility available. You
must clarify with the hotel before you book your stay.

6. Super deluxe and deluxe bedrooms

If you are looking for luxury, then a deluxe room should be your ultimate choice.
Almost all hotels, whether one-star or five stars have deluxe rooms. Such a room
consists of a queen-size bed, with various extra amenities. The room is luxurious
with a splendid view to watch out for.

Some hotels also have a special mini-fridge, availability of dryers, and even toiletries
in deluxe rooms. Super deluxe rooms are more or less the same. But the amount of
attention you receive from the staff is different. You will feel more comfortable in a
super deluxe room if you are traveling for your honeymoon.

7. Studio rooms

Studio rooms are now in fashion. If you are familiar with the concept of a studio
apartment, then a studio room is more or less the same. Such a room resembles a
small studio where the bed can be converted to a couch.

38
Studio rooms are created as space-saving initiatives. Travelers traveling alone or two
individuals can easily stay in a studio room. However, the size of the studio room
varies with the hotel you choose to stay in.

8. Executive suite

The Executive Suite is a more luxurious room and consists of a separate living room,
dining area, and bedroom. The washroom is typically larger than other rooms.
Generally, clients coming over for business meetings or other special travelers
choose to stay in executive rooms. Even these rooms are luxurious and come with
complimentary amenities as well.

9. Presidential suite

The Presidential Suite is an extra luxurious suite that is tailored to accommodate the
most important individuals visiting a place. Generally, four-star and five-star hotels
have presidential suites. The amenities in such a suite are top-notch, with extra
facilities and a beautifully crafted living space. Sometimes, individuals residing in
the Presidential suite receive personal assistants and complimentary Breakfast and
dinner are also served.

10.Connecting rooms

Connecting rooms are a new concept for most hotels. There are more than two rooms
present on one floor, each connected through a hallway. Individuals can cross each
room to enter their own room. Group travelers looking for some privacy can opt for
these rooms and even stay connected together.

39
Why is it important to have so many different types of rooms in hotels?

Not every traveler can afford to spend excessively against a hotel room booking.
Therefore, it is also important to have rooms that are within a budget. However, all
rooms should address the element of comfort for the traveler. Compromising on
cleanliness and other hygienic elements should not be discriminated against on the
type of room you stay in.

Hence, in lieu of whatever room type, you choose to step into, hotels always take
care of their customer requests and wish to make their stay as comfortable as
possible.

Hotel Rooms by Layout

There are some rooms designated a certain price according to the layout – how big
the rooms are, if there’s an adjoining second bedroom, or if there is a kitchen area
and living space (making the room a suite). These titles can also tell travelers which
rooms are handicapped accessible or suitable for business travelers. Some of these
classifications are quite common, others may require a little more research and
clarification by the traveler before booking.

 Standard room: a standard room is likely the same as a queen or a single


room, great for a solo traveler or a couple. Expect a double bed.

 Deluxe room: these rooms might be a bit bigger with slightly upgraded
amenities or a nicer view. These rooms are typically equipped for groups who
need more space, like a couple or small family.

40
 Joint room: a joint room, sometimes called an adjoining room, refers to two
rooms that share a common wall but no connecting door. Joint rooms are
meant for families with younger children who may be old enough to stay in
their own space, but not too far from their parents.

 Connecting room: these rooms have a connecting door between them, as well
as individual doors to get to the outside. Great for families or groups who
don’t want to have to walk through the hallway to move between rooms.

 Suite: suites come in a few different sizes. A basic suite or executive suite
comes with a separate living space connected to one or more bedrooms. This
set up is sometimes also called a master suite. A mini-suite or junior suite
refers to a single room with a bed and sitting area. Some suites also come with
kitchenettes. The presidential suite, as the name would suggest, is usually the
most expensive room provided by a hotel. It will have one or more bedrooms,
a living space, and impressive amenities, decoration, and tailor-made
services.
 Apartment-style: aparthotels are offering these types of rooms, but they can
also be found at other traditional hotel chains. These rooms target long stay
guests with full kitchens, laundry, and other amenities that make it possible to
live comfortably. Housekeeping services are limited to once or twice a week.
 Accessible room: hotels are required by law to provide a certain number of
handicapped-accessible rooms. These rooms will have space for a wheelchair
to move easily, and a bathroom outfitted for a disabled person.

41
Presidential suite

Hotel Rooms by Amenities

Some rooms don’t fit easily into any category because they are entirely
unique. Perhaps a room has certain hotel amenities like access to a club lounge with
breakfast and an afternoon wine hour.

 Cabana: cabana rooms open out onto the swimming pool or have a private
pool attached to the room. This room type is more common in boutique hotels.
 Villa: most villas can be found at resorts. These kinds of rooms are actually
stand-alone houses that have extra space and privacy. Villas typically come

42
equipped with multiple bedrooms, a living room, a swimming pool, and a
balcony.

 Penthouse: not all hotels offer penthouse suites, but these rooms are high-
end, big rooms – sometimes taking up the entire top floor of a hotel – and
come with the ultimate luxury amenities.

Penthouse room

43
Make sure to clearly explain things to guests that may seem obvious to you. To guest
"adjacent rooms" may seem like a suite with living room and bedroom separate but
it actually refers to separate rooms next to each other. Hoteliers often assume that
guests speak the same language but when many hotels classify rooms differently it's
critical to clearly explain the number of guests who can be in a room, whether an
extra bed can fit and even things like how far the room is from hotel entrance
doors. The better you describe the experience for future guests the lower probability
of false expectations which lead to poor guest experiences. Even go as far as to share
the number of rooms for different room types so they can better understand the
property as a whole.

Hotel guests can often get confused by all these different room types and
classifications. Help them discern which room is best for their budget, the size of
their party, and their comfort by asking them more about their trip and matching
them with a room accordingly.

Hotel guests can often get confused by all these different room types and
classifications. Help them discern which room is best for their budget, the size of
their party, and their comfort by asking them more about their trip and matching
them with a room accordingly.

Understanding Room Types

No two hotels are the same. What is considered a suite at one hotel could be a basic
room at another. Even so, hotel rooms generally fall into distinct categories.

By Beds

44
Many people book hotel rooms based on the number of beds. A room could have
one double bed, two twin beds or two full beds, one queen, one king, one queen and
one twin and so forth. While hotels use different phrases to categorize these rooms,
they more or less use the same terminology to indicate how many guests the room
can accommodate:

 Single room
 Double room
 Triple room
 Quad room

The hotel dictates how many guests it allows in each room. It's important to follow
the hotel's rules regarding this, as many hotels charge more for extra guests. Some
hotels, however, also give the option of adding a cot to the room, for example, if a
group of five people is booking a room with two beds.

By Size

In addition, hotels often specify the size of the room itself. Even if a room has two
beds, it might not be big enough to accommodate a small family or a group of four
friends.

Also, depending on which destinations travelers are visiting, they might find hotel
rooms to be smaller than what they're used to in the U.S. To be sure the size of the
room is adequate, request a room that can accommodate the total number of guests:

 Standard room/studio
 Deluxe room
 Joint room

45
 Suite (mini/junior/master)
 Apartment style

While a standard room or studio is great for a solo traveler or a couple, a deluxe
room might be better for bigger groups who want space to stretch out. A joint room
is an excellent option for families with young children who are old enough to have
their own space but perhaps not old enough to be on the other side of the hotel. A
suite or apartment-style room is one of the largest rooms available in a standard
hotel, often with a living room in addition to one or more bedrooms.

By Amenities

Hotels might also offer different rooms according to the amenities available. While
there won't be a name assigned to a room with unique amenities, hotels list which
amenities are available depending on the type of room or room size that a traveler
requests.

For instance, a room with an office won't be called an "office room." Instead, it might
be called a "deluxe room" and include information about the office in the description.
Hotels offer a variety of amenities in their rooms, usually for a higher price,
including:

 City view or nature view


 Kitchen
 Handicapped accessible
 Outdoor entrance (cabana or villa)
 Lanai, terrace or balcony
 Minibar
 hot tub bath

46
 Pull-out couch
 Business center

By Luxury

Finally, after travelers determine how many beds they want, the size of room they
need and the kinds of amenities they want, they can opt for a luxury room. Luxury
and size sometimes go hand in hand, but in general, luxury rooms are referred to in
a few ways:

 Standard suite
 Executive suite
 Presidential suite
 Penthouse
 Villa

Of course, the more travelers upgrade their suite choices, the more they can expect
when they get to the hotel. For instance, some luxury suites offer butler service or
free room service.

These days, a hotel stay can be anything a traveler wants it to be. It can be family-
friendly, private, exotic or simple. No matter what the circumstances surround the
trip, travelers deserve to be comfortable when they book their accommodation.
Knowing what room types to look for is a good place to start.

47
CONCLUSION

The industry is again headed for a hit, after the terror attacks. Worldwide,
the hotel stocks are out of favour. The Indian tourism industry is also
expected to see a contraction in revenues in the current year. As per the
reports, the ITC group of hotels has already registered many cancellations by
international customers. October and November are considered to be peak
season for the tourism industry. Most hotel chains derive 60 per cent of their
business from European, American and Japanese clients.

Now with the downturn in these economies, tourism business is likely to be


on the lower side in the next two months. As per some reports, 20 per cent
of the existing domestic ticket bookings have already been cancelled. Also,
devaluation in the Indian rupee is making foreign travel expensive for Indian
travellers. In the long term, the hotel industry in India has a latent potential
for growth. This is because India is an ideal destination for tourists as it is
the only country with the most diverse topography. India attracts
approximately 2.5 million tourists every year, which is just 0.4 per cent of
the world tourist arrivals. Countries such as Thailand and Malaysia attract
thrice as many tourists.

48
BIBLIOGRAPHY

www.Google.com

www.ask.com

www.how.com

www.wikipedia.com

www.hotels.com

49

Potrebbero piacerti anche