AUSTIN TSANG 

Hollis, NY 11423 | (718)-506-2065 | austintsang3@gmail.com 

Professional Summary 

Committed  and  hardworking  food  industry  worker  with  5  years  of  experience  processing  transactions 
and assisting customers. Dedicated to creative problem solving and versed in customer service.  
 
Skills 
 
● Hospitality service expertise  ● Cash handling expert 
● Dining area maintenance  ● Food sales and promotion 
● Product upselling  ● Food preparation and safety 
 
Experience 
Pokeworks, Fresh Meadows, NY: ​Cashier/Server, August 2020 – Present 
● Kept  updated  knowledge  of  menu  and  promotions,  recommending  specific  items  according  to 
preferences and food allergies.  
● Maintained  workplace  setting  by  removing  courses,  replacing  utensils  and  refilling  beverages 
promptly and courteously.  
● Stayed  up  to  date  on  menu  changes  to  offer  current  and  accurate  information,  answer  questions 
and help customer’s select optimal meal choices based on individual preferences.  

Blaze Pizza, Fresh Meadows, NY: ​Cashier/Server, August 2019 – February 2020 

● Collaborated  with  the  kitchen  team  to  support  order  preparation,  manage efficient deliveries and 
minimize customer service issues by verifying meals. 
● Created  orders,  documented  special  requests  and  followed  up  with  kitchen  personnel  to  foster 
top-quality service and minimize complaints.  
● Helped  customers  complete purchases, locate items and join reward programs to promote loyalty, 
satisfaction and sales numbers.  

MKC Threads, New Hyde Park, NY: ​Office Support, August 2019 – Present  

● Prepared and organized paperwork and other materials as needed for meetings.  
● Established the administrative work procedures for tracking staff’s daily tasks. 
● Maintained schedules, follow-ups filing and inventory procedures.  

Harvest Home, Manhattan, NY: ​Community Chef, July 2019 – November 2019 

● Distributed and advertised recipes to customers interested in healthy eating.  

● Consulted with farmers in the market to prepare and cook healthy and affordable meals.  
● Responded  to  dietary  concerns  and  food  allergies,  creating  dishes  that  met  customer  needs  and 
palates.  

Education 
Bachelor of Science: Food, Nutrition & Exercise Science (FNES) 
Queens College of The City University of New York, Expected degree in June 2021