School Name RIMT University MB1207.

- Business Communication f
Reference Number rimt-001

Selection Type Question Text Difficulty Level Answer

________________are the
official records of the
Single Select proceeding of a meeting Moderate Option1
An Agenda prepared in
Single Select connection with __________ Moderate Option1

A report prepared in a
prescribed form and presented
according to an established
Single Select procedure is ____report Moderate Option1

_________and testimonials are

important because they express
the opinion of others the
applicants Suitability for a
Single Select position Moderate Option3

Single Select A circular is a form of ________Moderate Option1

Circular letter is meant for
Single Select __________ Moderate Option1

Internal communication is
Single Select necessary because _________ Moderate Option2

. ________ is a very conscious

Single Select process of communication Moderate Option4
_______ means the right use of
putting in points or stops in
Single Select writing Moderate Option4
________reports are prepared
and presented at regular and
Single Select prescribed intervals Moderate Option1

Subscription of a letter
Single Select _________ Moderate Option2
The possibility of
misunderstanding at any step
Single Select _________ Moderate Option2
 The information the receiver
Single Select gets is called ________ Moderate Option1

A business letter serves as a

Single Select record for ________ reference Moderate Option4

The ability to communicate

Single Select effectively Moderate Option3

The purpose of a -------------- is

to help the management identify
the reasons underlying a
situation that management
Single Select already know Moderate Option1

In ------------- layout of letter,

every line begins at left margin
and thus makes each paragraph
look like a distinct block of
Single Select message Moderate Option1

----------is a kind of written

announcement that is
distributed to a large number of
people to convey any
commercial or non-commercial
message at minimum time,
Single Select costs and efforts
Comparing to resume, Moderate Option3
------------ is more academic
Single Select oriented Moderate Option3

Single Select Which of the following is/are busModerate Option4

In form of communication, a
subordinate is permitted to
communicate with the boss of
Single Select his boss Moderate Option4

This communication takes place

among the members of a group
where every member of a group
can communicate with the
Single Select nearest two members Moderate Option3

______is talking to oneself in

one’s own mind such as
soliloquies, asides in dramatic
Single Select work etc Moderate Option3
 Class room teaching and
directors meeting are the
Single Select examples of Moderate Option3
Communication through news
papers and television are known
Single Select as Moderate Option3

In _______speakers’ choice of
words unintentionally
communicates something more
Single Select than what the actual words state Moderate Option2
Single Select The term “communis” derived fr Moderate Option2
Communication means _______
information, feeling and
Single Select thoughts, with others Moderate Option2
Grapevine communication is
associated with
Single Select ------------communication Moderate Option2

Single Select Lateral communication is betweeModerate Option2

Single Select Audio Visual communication Combines

Moderate Option3
Single Select Communication problems otherwModerate Option2
Single Select Posters fall under ---------communication
Moderate Option2

Single Select Horizontal communication flowsModerate Option4

Single Select Gestural communication is a --------
Moderate Option1
Single Select Physical Barriers to communication are
Moderate Option1
Single Select Communication starts with Moderate Option2
The number of key elements in
Single Select the communication process is Moderate Option1

Single Select The two broad areas of communicModerate Option3

Which of the following

combination is /are example/s
Single Select of oral communication? Moderate Option3
Which of the following
combination is /are example/s
Single Select of written communication? Moderate Option2

Single Select Orders and directives are the exa Moderate Option1
 Communication between HR
manager and salesman is an
Single Select example of Moderate Option3

Single Select Diagonal communication is also Moderate Option1

Communication between HR
manager and Finance manager
Single Select is an example of Moderate Option4

Down ward communication and

Single Select upward communication are Moderate Option1
Placement of purchase order to
supplier of material
Single Select is--------------- communication Moderate Option4

Single Select Communication can be inward orModerate Option4

The word ‘communication’
derived from the Latin word
Single Select ‘Communis’ means Moderate Option1
Functional coordination is one
important reason for
Single Select communicating with Moderate Option2
Single Select Communication with superiors inModerate Option3
Single Select The most basic type of listening Moderate Option1

Single Select Readability is determined mainlyModerate Option2

Single Select The main objective of communica

Moderate Option1
Gossip and rumor are part
Single Select of------communication. Moderate Option2
Single Select Examples of oral communication--
Moderate Option3
Which one is an effective
Single Select audio-visual communication? Moderate Option4
Single Select Advantage of written communicaModerate Option3
Single Select _____refers to mental disturbancModerate Option3
Single Select The handshake that conveys confideModerate Option2
. -----from the following is not
an essential quality of a Good
Single Select Business Letter Moderate Option4
 .______ means arrangement of
connected computers to
exchange the information for
the purpose of business
Single Select communication Moderate Option2
Confidence, pleasant
personality, eye contact is
Single Select include in------ Moderate Option3
. -------is a set of skill that
influence how will people
Single Select interact with each other Moderate Option4

Attraction and respect is the

type of--------- barriers in
process of Business
Single Select communication Moderate Option2
Dressing Styles is the type
of--------- barriers in process of
Single Select Business communication Moderate Option4
Fear is the type of---------
barriers in process of Business
Single Select communication Moderate Option3
Blindness is the type of---------
barriers in process of Business
Single Select communication Moderate Option1
--------- is the process of
translation of message into
Single Select understandable language Moderate Option1
The communication process is
complete only when the
Single Select receiver send_____ Moderate Option3
Communication is a _______ of
facts, ideas, and opinions by
Single Select two or more persons Moderate Option1
_____channel of
communication called the
Single Select grapevine Moderate Option2
Single Select . Examples of oral communicati Moderate Option3
Single Select Written communication includes Moderate Option1
Single Select Communication saves time in _ Moderate Option3

Single Select Telephonic conversation is a __ Moderate Option2

 Envelopes containing
transparent papers to show the
Single Select address are called _____ Moderate Option3

In the communication cycle, the

process of retranslation of
signals into ideas is called
Single Select _______ Moderate Option2

If each line in the inside address

is started after leaving a small
Single Select gap, it is known as __________ Moderate Option3
Single Select The inside address should be wr Moderate Option3
207.- Business Communication for Managerial Effectiveness

Option1 Option2 Option3 Option4

Agenda Minutes Notice None of these

Meeting Business tours Exhibition Personal notes

. Formal Informal Statutory General

References Qualification Service certificate Letters

Face-to-face Group
Oral communication communication communication Visual communication
Personal Secret Informal
Mass communication communication communication communication
government
Business activities are Business has needs certain Employees expect
easy grown in size information some information

Warning Order Action Education

Exclamation Semi colon Comma Full stop

Periodic reports Special reports Informal reports Non-periodical reports

contains name contains name
Contains principal and address of and address of
message the receiver the sender Place and date

Brain drain Output Channel Medium

Message Output Input Source

Past Present Future Both (B) & (C)

Depends on the Depends on not using

Is a natural talent that education level of technology to send
cannot be learned those around you Can be learned messages

Report Memos Letters Circulars

Full block Semi-block Simplified All the above

Memo Notice Circular . Publicity

Cover letter Interview Curriculum Vitae Bio-data

Customer relation
. Refusal letter letter Order status letter All of these

Wheel Chain . Circular . Inverted “V”

Chain Circular Free flow

Wheel communication communication communication communication

Interpersonal . Intrapersonal Unilateral

Dialogue communication communication communication
 Intrapersonal Group
Mass communication. communication communication. All of these

Interpersonal Mass
Group communication communication communication None of these

Unintended Meta Active

communication communication communication Fathom communication
Greek . Latin Chinese English

To receive Exchange of Conveying All the above

Formal Informal Horizontal Vertical

Superior and Same cadre of Subordinate and
subordinate personal superior Among all
Both auditory &
Auditory only Visual only visual Written
Enquire Barriers Encoding Decoding
Oral Visual Written Spoken
Face-to-face
discussion Telephonic talk Periodical meetingAll the above
Non-Verbal Message Direct conversationoral communication
Written
Time and distance Interpretation of wDenotations Connotations
Encoding Sender Channel Feedback

Five Six Seven Four

Verbal and Verbal and non-
Oral and written written verbal Oral and non-verbal
communication communication communication communication
Meetings, Meetings,
memos and presentations and
Meetings, memos and performance performance
presentations reviews reviews All the above

Circulars and
Letters and voicemail Reports and email voicemail All the above
Downward Diagonal Horizontal
communication Upward communiccommunication communication
Horizontal Diagonal
communication Lateral communicacommunication Vertical communication
Cross ward Horizontal Vertical
communication communication communication Any of the above

Downward Diagonal Horizontal

communication Upward communiccommunication communication

Horizontal Diagonal
Vertical communicatio communication communication None of these

Vertical Horizontal Internal

communication communication communication External communication
Vertical Horizontal Internal
communication communication communication External communication

Common Community To Hear To Understand

Superiors Peers Subordinates Employees’ unions

Directions Orders Complaints Instructions
Discriminative listenin Comprehension lisAppreciative listenEvaluative listening
Active and
Punctuation Length of words passive voice Spelling
Skill and
Information and personality Control and
persuasion development management Need

Formal Informal Horizontal Vertical

Letter E-mail Telephone Fax

Cinema Television Drama All the above

Save time Save money Permanent record Neat
Coherence Notion Distraction Psychological noise
Limp Firm Loose Double

Candid Clarity Completeness Attractiveness

Website Internet Google WWW

Physical Features Psychological BarrGrooming MannersPresentation skill

Barrier Knowledge Emotions Soft-skill

Physical Barrier Psychological BarrEmotional Barrier international Barrier

Physical Barrier Psychological BarrEmotional Barrier Cultural Barrier

Physical Barrier Technical Barrier Emotional Barrier International Barrier

Physical Barrier Psychological BarrEmotional Barrier International Barrier

Decoding Encoding Feedback Communication

Either Positive or
Negative
Positive Feedback Negative feedbackFeedback None of the above

Exchange Foreign exchange Control Understanding

Formal Informal Horizontal Vertical

Letter E-mail Telephone Fax
Reports & forms . Interviews Film Speaking
Internal communicatio Interview Oral communicati Schedule
Non-verbal Visual
Verbal communication communication communication Written
Window envelops Easy envelop Address envelop Front envelop

Encoding Decoding Response Feedback

Block form Correct form Indented form Address form

Below the salutation Above the headingAbove the salutati Above the date
munication
 munication

mmunication

mmunication