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Delegated administration
Quick Admin
www.telisca.com
sales@telisca.com
Tél : +33 (0)9 53 77 21 57
TELISCA 1/5
1 Quick Admin overview
Large customers wish to delegate the telephony administration of their different sites to
different local administrators for a country, site or department. At the same time, in order to
reduce training costs, the companies want an easy to use administration tool that avoids
configuration errors and a need for a specific training.
Simple configuration changes may then be delegated to a local agent or to the helpdesk.
Cisco CallManager Multi Level Administration can restrict access to different administration
functions however there is no way to limit access to a specific site or zone. Cisco
CallManager provides a large number of APIs (AXL SOAP) that enable third party companies
like telisca to develop customer required solution as QuickAdmin.
Quick Admin offers administration solution for the most frequently used admin features:
Users,
IP Phones,
Device Profiles,
Lines
Speed dials
XML IP Phone service
Delegate administrators are able to administrate several zones to which they have been
entitled.
2 Super administration
3.1 Authentication
Quick Admin admin interface is web based (thin client).
Delegate administrator can manage the zones that have been associated to him.
He also can ‘see’ users which have been excluded from their current zone (due to a
department change for instance).
From a user he can associate an IP Phone by search non associated phones in the zone or
just installed IP Phone (which may have a specific Calling Search Space).