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successful implementation
with True Potential
Contents
2 Contents 21 Section 1: Unipass
22 How do I get my Unipass
3 Introduction
22 What do I do next if I use Internet Explorer?
4 Your key contacts 24 What do I do next if I use Firefox?
5 Direct Contact 25 How do I associate my Unipass with my agencies?
5 Your introducer 25 Aegon Scottish Equitable
5 Recruitment and Agency Administration 25 Aviva/ Norwich Union/ (CGU Life)
5 Methods of communication 25 AXA
26 Canada Life International
6 How to use your implementation system
26 Friends Provident
6 Login
26 Legal & General
7 Home Page
26 Prudential
8 Pipeline
27 Scottish Life
9 Message Window
27 Scottish Widows
10 Task list
27 Standard Life
11 Agency and transfer of servicing work
28 Section 2: Username and Password Setup
12 Which agencies do you setup?
29 How do I associate my agencies?
13 What do I do if I already have some 29 Clerical Medical
or all of these agencies setup?
29 Scottish Mutual
13 What do I do if I want to setup any 29 Skandia Life
additional agencies?
30 Skandia Investment Solution (Selestia)
13 I am moving from a network that 30 SIPP Centre
allows novation. What do I do next?
30 Fedelity Funds Network
13 I am moving from a firm that doesn’t
allow novation. What do I do next? 31 Section 3: Exceptions
32 How do I associate my agencies?
14 Data transfer guide
32 Zurich Allied Dunbar/Eagle Star/Sterling
14 Introduction
32 Confunds
15 Directly Authorised Process
16 Transitional Arrangement 32 Transact
17 Process Scenario 1
33 Real Time Valuation Frequently Asked Questions
17 Process Scenario 2
34 The True Potential Training Course
18 Real Time Valuation Guide
35 What is the purpose of the course?
18 Introduction
35 When shoul I expect to be invited to the course?
19 Why do this?
36 What does the training course entail?
20 What do I do now?
36 Who do we send thr Newcastle for training?
20 What is involved?
36 What do we need to bring?
39 Appendix
40 Appendix 1: Supported Real Time Valuations Provider
41 Appendix 2: Supported systems
41 Appendix 3: Data field supported
Introduction
Welcome to the True Potential guide to a successful implementation.
The purpose of this document is to ensure that you are fully aware of
what work we will be completing on your behalf, where we will need your
assistance and a guide to some areas that will be key in making your firm
fully benefit from the True Potential approach.
Login
When you join True Potential, you will have your own bespoke page setup.
To access this page please navigate to:
https://support.tpinside.com
Simply add the details into the relevant box and you can proceed into the site.
Home Page
From here, you can do the following tasks: Your homepage also contains two other options:
• Clicking the different links in the left hand • Training: This lets you read our Knowledge
margin will let you view different parts Base articles and watch our training
of your submitted application. videos if you are keen to find out more
about True Potential before you attend
Note that these are ‘read only’ and our course.
cannot be edited by you. If you feel You can also view and attend our
that anything is incorrect please training webinars.
contact your DC. • Logout: It is advised that you click this
button when you are finished on the site.
• Clicking the Pipeline will allow you to
view all messages regarding your
implementation. Please see the relevant
section in this guide.
Your implementation system contains a The pipeline page shows all communication
messaging system called ‘Pipeline’. This pipeline regarding your application and implementation.
acts as a hub for all communications regarding From here you can simply view these messages
your application. From here, you can liaise or, on occasion when either asked or you think
direct with all members of the True Potential necessary, add a new message.
team. Similarly, the team can also contact you in
this way. To access the pipeline simply click the To add a new message simply click this icon in
‘Pipeline’ button from your homepage. the top right of your screen.
• Subject: Please enter a subject that best To do this, first click the ‘Browse’ button and
describes your message. select your file from here. Then click the ‘Attach
File’ button to affix it to your message.
• Message: Please enter your message
in here. Once you are happy with your message click the
‘Add message’ button to proceed. The team
• Attachments: If you need to attach a
at True Potential will then action anything that
file (e.g. if your DC has asked for
is necessary. If you have been sent a message
something) you can do it from here.
by the team you will also receive an email
prompting you. When you get this email please
login to the site, read the message and action if
appropriate.
The implementation system automatically Your tasks have been split into separate sections
creates a task list for your firm. As this is to help distinguish them. These sections are in
bespoke to you the tasks listed are specific the left hand margin and are coloured purple.
to your firm.
To view a section simply click the purple box.
It is the responsibility of the team at True This will expand all tasks under that section. If a
Potential to ensure that your completion is 100% task is highlighted in bold text you can click on
to ensure that you are fully live and able to use it to view it.
the system to it’s full power.
We do this by supplying you with a provider This ensures the work, your servicing/agency
authority letter template for you to sign and rights and any trail and renewals are switched to
print on your firm’s letter headed paper. We ask your new agencies as quickly as possible.
for 10 copies to cover the providers who request
written confirmation. The rest we send via email. I am moving from a firm that doesn’t
We will then work with you to ‘gap fill’ and allow novation. What do I do next?
create new agencies with any providers that are
It is essential that you immediately transfer the
missing from the list.
servicing rights of all of your clients and their
plans to your new agencies.
What do I do if I want to setup any
additional agencies? By doing this you will completely own the
agency and servicing rights of your clients, as
We will be happy to request them on your well as your trail/renewal commissions.
behalf, simply use the pipeline to request the
name(s) of the providers. Your DC will work with you to make this process
as easy as possible. This will involve:
The Directly Authorised arrangement has been 1. Data is extracted from your
designed by True Potential for firms who are either: current system:
a) Already Directly Authorised with the FSA Please read Appendix 2 and 3 from this guide to
b) Applying for authorisation with the FSA see what exactly we can extract for you and where
and not following the TA arrangement from. Your DC will send you instructions telling you
(see section 2) how exactly to extract this data.
Your DC will work with you to get your data 2. Data is validated by True Potential:
extracted and populated extremely quickly and
prior to you going live. True Potential fully check your data for any possible
corruption and to also ensure that it is ready to
match the correct fields in your new DA system.
Process
The Transitional Arrangement (TA) has been 1. Data is extracted from your
designed by True Potential to get you working current system:
as quickly as possible. With this in mind, your
DC will work with you to get your data extracted Please read Appendix A and B from this guide to
and populated extremely quickly and prior to see what exactly we can extract for you and where
you going live. from. Your DC will send you instructions telling you
how exactly to extract this data.
There are two scenarios which True Potential
deals with regarding new firms. Both are
detailed in this guide. 2. Data is validated by True Potential:
Scenario 1 is the most typical; a single IFA True Potential fully check your data for any possible
(or IFA firm) is joining the TA arrangement whilst corruption and to also ensure that it is ready to
they wait for their Direct Authorisation to be match the correct fields in your new TA system.
approved.
3. Data is validated by yourself:
Process: Scenario 1 True Potential provide you with an easy to use tool
that lets you view the data that we have extracted
for you before it is transferred across. It allows you
1. Data is extracted from your current system to confirm that you are happy with the data extract
we have performed for you. This is the most
important step in this process and it is suggested
2. Data is validated by True Potential
that you spend careful time and attention with it;
due to the way that True Potential work with your
3. Data is validated by yourself data this exercise cannot be repeated.
This scenario is less typical; an IFA firm are 3. Data is validated by True Potential
splitting their resources between one IFA joining (relevant for strands a and b):
the TA arrangement, whilst the other IFAs in the
firm await their DA firm being approved. True Potential fully check your data for any
possible corruption and to also ensure that it
is ready to match the correct fields in the True
Process: Scenario 2 Potential system.
True Potential can offer you the most comprehensive Your True Potential DC will be in touch with you to
range of live, real time valuations in the industry. begin work and plan your next steps. In the meantime,
it is recommended that 3 items are completed:
This gives you a number of benefits, including:
• Live, accurate client websites 1) You ensure that your agency forms are
and mobile devices: completed. This is because each provider
needs an agency established before letting
Your clients will be able to view exactly how you create real time valuation links. Your
their investments and pensions are performing
DC will be able to help you
via their own bespoke website and their mobile
devices. Because our valuation links pull live with this.
data from providers, this means that you can
offer your clients a hugely relevant and current 2) Wherever necessary, you need to ensure
view of their net worth. that you have began either Transferring
• Less administration: the Servicing rights of a client to your
new agency, or that you have begun
Having the correct links in place means that you the novation process. Again, your DC will
can prepare up to date portfolio reports for your
help you with this.
clients at the click of a button.
• More accurate information: 3) Please take the time to read this guide
and understand it.
As well as providing up to date price information
of a plan, real time valuations can also update
fund names, unit holdings and the individual
prices of these funds. This ensures that you and
your clients have the most accurate information
regarding each plan possible.
1) Unipass:
This is a digital signature/certificate.
This method means that you do not separate
usernames and passwords for each
individual provider; the Unipass is simply
associated to each of your agencies.
3) Exceptional:
This category is for providers who require
a different type of authorisation to either
Unipass or Username/Password.
First, you need to ensure that at least 2 of the Unipass supported provider agencies have been setup. The
full list can be found in Appendix 1 of this guide.
Once you have 2 setup then you need to register at: https://unipass.unipass.co.uk/Apply/Apply1_DPP.aspx
True Potential now need to export your Unipass so that it can be configured with your system.
To do this, please follow these steps:
2) Click on ‘Tools’ then click ‘Internet Options’ 4) Look for the certificate issued by OSIS
Customer CA then click ‘Export’
5) Click ‘Next’
6) Choose ‘Yes – export the private key’ 9) Set the export location then click ‘Next’
then click ‘Next
1) Open Firefox
7) OK
Once you have received confirmation that a provider has set your agency up you then need to associate your
Unipass to it. Ordinarily your DC will be able to complete this with you.
Instructions for each provider are listed below:
Click the ‘Adviser Login’ button in the top right 1. I have not registered with AXA –
hand corner of the page. Please Register Here:
https://advisers.axa.co.uk/genesys/
Click the ‘Login with Unipass’ option aslimpweb?context=registration
Navigate to the admin section and ensure that Click on Unipass access, and choose your
all access boxes are ticked. Unipass. Then complete the form.
If you haven’t registered please register here: Click the ‘Register’ button
https://www.scottishlife.co.uk/scotlife/Web/Site/
sitetools/Register/RegisterAdviserIFA.asp If you do not already have an online account
choose the ‘I already have a Unipass certificate and
If you already have an online account register wish to use it to access the adviserzone’ option.
your Unipass with your online account.
https://www.scottishlife.co.uk/scotlife/web/site/ If you do have an online account already choose
SL_Login.asp?type= the ‘I already have a User ID and password and
wish to associate my Unipass Certificate to my
Other useful information: existing account to access the adviserzone’ option.
It will take up to 48 hours to fully link your agency Other useful information:
To download bulk reports Click Online Services To ensure you are also set up for RTV’s go to the
> Click existing business following link https://online.standardlife.com/
> Then click Pension Schemes or Individual Contracts. intermediaryfirmaccess/html/firm_registration_
index.htm
Policy numbers need to be in format 9999999
Policy numbers are generally as follows:
Follow the instructions for each provider listed below to create an online account. Wherever you have the
choice it is recommended that you use the same username and password for each provider.
It is also recommended that you make a note of these usernames and passwords; your True Potential DC will
need them to configure your system.
Your DC can provide you with this form if you do Other useful information:
not already have it.
Your Enumber is linked to one or more of your
If you already have Unipass access you can Agency Numbers. We hold an Agency Number
contact the registration team on 0845 609 2233. in each policy record. Should the Agency
Number not match with the requesting Enumber,
you’ll receive a standard error message ‘Contract
Not Found’.
Other useful information:
Your password as entered in your back office system
Policy numbers need to be in format 9999999, must be 8 characters in length and must match your
X9999999, 9999999X, (Policy Specific Prefix = password associated with your Enumber.
BND) BNDX999999, or BNDX999999/999999
Policy numbers are numeric and consist of 6, 7 or
You can obtain a bulk data download by clicking 10 digits - where it’s 10 there are 4 leading zeroes.
‘bulk data downloads’ from the Clerical Medical
e-Services homepage.
Once you have your username and password, True Other useful information:
Potential also need a contract enquiry reference.
Your DC will help you with this. SIPP Centre have provided a user guide
detailing how best to get the correct policy
Other useful information: numbers onto your system:
https://www.sippcentre.co.uk/Download/
Supported policies for Skandia Life are those Valuations.pdf
prefixed with:
Policy numbers need to be in format
IMN, IMX, MIP, MUF, MUP, SEP, SLP, TSP, CAB, SCC999999
EAB, HIB, SDB, SIB, DA1, DA2, DA3, DA4, DA5,
AD6, EP1, EP2, EP3, EP4, EP5, EP6, FS1, FS2,
FS3, FS4, PP1, PP2, PP3, PP4, PP5, PP6, TI1, TI2, Fidelity Funds Network
TI3, TI4, TI5, TI6, BB6.
Please navigate here:
https://www.fidelity.co.uk/adviserservices/client-
management/register.page
Skandia Investment Solutions (Selestia) As well as your username and password, True
Please navigate here: Potential will also need your UAN.
https://www2.skandiais.co.uk/eifa/start.
swe?SWECmd=Login
Novia
Please send the following email to:
clientservices@novia-financial.co.uk
Ascentric
We will sort this for you if you would like this set
up, please let us know
Q. I cannot get a valuation via True Potential. Q. AXA 1066 error, what does this mean?
A. Please ensure you can get a valuation via A. This means you need to complete the form
the provider website using the login details in the above AXA section.
passed to True Potential.
Q. I get an error saying ‘Clerical Medical Error’
Q. I can get valuations for some but not please complete eservice form.
all of my policies.
A. Please contact your DC for this form.
A. Please ensure that you have all your
agencies under the logins we are using. Q. How can I obtain a real time valuation
using the True Potential system?
Q. Why do my Cofunds take so long to
set up? A. Real time valuations can be obtained by:
- Clicking ‘obtain RTV’ on the policy
A. Cofunds require a certain procedure to valuations page
be followed. We will guide you through - Generating a clients portfolio
this process. - When a client logs into their client website
- Clicking ‘update portfolio’ within
Q. I am a multiple adviser firm, what is Asset Allocation
the best way to set this up?
Q. My Unipass has expired, what should I do?
A. The best process to follow would be to get
one login with access to all the agencies. A. Send the new one to us.
True Potential only requires a web browser to Please note that mobile devices should be used in
function. Internet Explorer and Firefox are the conjunction with a separate PC for best practice.
browsers that we recommend best.
Aegon Scot Eq x
Ascentric x
Aviva x
AXA x
Canada Life x
Clerical Medical x
Cofunds x
Fidelity x
Friends Provident x
Legal & General x
LV= Liverpool Victoria x
Novia x
Prudential x
Scottish Life x
Scottish Mutual x
Scottish Widows x
SIPP Centre x
Skandia Investment Solutions x
Skandia Life x
Standard Life x
Transact x
Zurich Allied Dunbar x
Zurich Eagle Star x
Zurich Sterling x
True Potential can extract your data from a wide variety of sources. These include:
If your system is not listed above then there is every possibility that True Potential will still be able to
work with you to extract your data. Your DC can help with this process.
True Potential extracts a wide variety of your data from your current platform and uses this to populate
your True Potential system.
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