your upc wireless modem

2
contents

• before you begin............................................................................................5

• step 1: connecting your wireless modem.................................................6
• step 2: preparing to activate your wireless modem..............................8
step 2 - part 2 - activate & register your wireless modem.....11
• step 3: connect to your wireless modem................................................12
• security settings...........................................................................................13
• ready to go.................................................................................................... 14
• troubleshooting............................................................................................15
• how to set up a wireless network using windows connect.................17
• how to set up an email client.....................................................................19
• glossary..........................................................................................................21

3
 Thank you for choosing our
Broadband Internet service.
The great thing about your new
wireless modem is that you can
connect it to our Broadband
Internet service and to your
Chorus ntl Phone. Plus you can
share the Internet connection
with other Internet devices in your
home. This guide will help you
get connected to your wireless
modem quickly and easily.

4
before you begin

When you receive your wireless

modem, check the equipment
and accessories to verify that
each item is in the carton and
undamaged. The carton should
contain the following items:
your upc
wi-fi emta manual

wireless modem

If your installation is being done

Installation CD Quick Start Guide by a technician, they will carry
out steps 1 to 3. However we have
included the details of installation
for future reference, should you
need to reinstall the service or
perform an installation on a
different computer.

Ethernet cable Power adaptor

5
 step 1: connecting your wireless modem
back of wireless modem
• Power off your PC and other
networking devices and unplug
them from their power source.
• Connect the active cable from
the Chorus ntl TV point to the
connection labelled CABLE
on the back of the wireless
modem (no.6 on wireless
modem diagram). Note: to
connect a TV, set-top box,
or VCR from the same cable
connection, you will need to
install a cable signal splitter
(not included).
• Connect one end of the
ethernet cable to the Ethernet
port on your PC and then
connect the other end to one
of the Ethernet ports on
the wireless modem (no.3 on
wireless modem diagram—any
Ethernet port can be used).
6
The Ethernet ports are
connecting your wireless
connectors on the back panel
of the wireless modem.
connecting your wireless
modem to your Telephone
(optional)
• Connect your Telephone to
the port on your wireless
modem marked TELEPHONE
(No. 2 on wireless modem
diagram).
• The Telephone ports are light
grey and are labelled 1 and 2.
Note: For single line
Telephone service, connect
Telephone cable to RJ-11 port
labelled Port 1.
connecting your wireless modem (contd)
• Locate the AC power adapter
provided with your wireless
modem. Insert the barrel
shaped DC power connector
(attached by a thin pair of wires
to the AC power adapter) into
the black POWER connector
on the back of the wireless
modem (no. 1 on wireless
modem diagram).
The following diagram illustrates all
of the various networking options
that are available to you.
• Then plug the power supply
into the wall socket. The
modem will now attempt to
connect to our network. This
process may take up to 5
minutes. Please do not power
down your modem during
this time.
7
 step 2: preparing to activate your wireless modem

Check that your PC or Macintosh

computer is configured to use
DCHP to obtain its network
settings. The illustration shows
these settings for a Windows XP
system, similar settings are used
for Windows 95, 98, 2000
or NT 4.0.
To access these settings,
you must be logged in with
administrator privileges in order
to continue.

1. Click on the Start button. Click

on Control Panel. Click on the
Network Connections icon.

2. Double click on the Local Area

Connection icon.

8
preparing to activate your wireless modem (contd.)

3. Select Properties from the menu.

4. Double click on the Internet

Protocol (TCP/IP) entry. Note: The
settings for the Default Gateway,
DMS Server IP Addresses and
Domain-Name suffixes are all
left blank. This means the values
supplied by the router’s DHCP
server (which have in turn been
learned from the UPC Broadband
Cable DHCP server) will be used
by the PC.

5. In the General Tab,

Select Obtain an IP address
automatically and Obtain DNS
server address automatically.

9
 preparing to activate your wireless modem (contd)

6. Click Advanced in the bottom

right corner. You should see
‘DHCP Enabled’ below the IP
address column and blank below
on ‘Default Gateways’.

7. In the DNS Tab for Advanced

TCP/IP Settings, you should see
blank in the white box below DNS
server addresses, in order to
use, the following lines should be
marked or checked:
● Append primary and connection
specific DNS suffixes
● Append parent suffixes of the
primary DNS suffix

If you are a Windows Vista user,

please see our troubleshooting
section for additional steps to
overcome Windows Vista error
message “Wireless association
failed due to an unknown reason”.

We recommend you reboot the PC

to ensure that any new settings
take effect, and so that the PC can
acquire its DHCP address from the
router.

10
step 2 - part 2 - activate & register your wireless modem

1. Select Ireland from the

country selection.

2. Select Start Installation.

3. Did you order a Wireless USB

Network Adaptor with your
Wireless Modem? If so, select Yes.
If not select No to continue.

4. Please enter the SSID digits

and case sensitive password.
You can find this information in
your Wireless Modem manual
or on the underneath of your
Wireless Modem.

11
 step 3: connect to your wireless modem
Tip:
If you already have a wireless
enabled PC or Laptop check that
your wireless network adapter is
switched on. Some laptops come
with a small blue or red button on
the side while others require you
to enable it from the operating
system. In Windows, go to ‘Device
Manager’ and check that your
wireless network adapter is
enabled. If you have a PCMCIA
or USB wireless adapter try
removing it and then re-inserting
it while Windows is running so
it will re-detect it. The lights on
the adapter give an indication
of whether there is a problem.
Take a look at your device
documentation, as this type of
detail will vary with each product.
See our troubleshooting on
Windows Network Setup Wizard.
12
If you are using an adaptor
provided by Chorus ntl, place the
USB adaptor in the USB port on
your computer or laptop. This
installation should take place
automatically and after the
installation the USB adapter
must remain connected on
your computer.
• You can access the configuration
options for your wireless modem
by typing the 192.168.1.1 IP address
into the web browser while the
modem is online.
• For first time users, the
username and password fields
should be left blank. You will be
prompted to set up a password.
• Use the Setup Wireless Security
page to configure your WAP
wireless equivalent privacy
(WEP) encryption keys and
authentication.
• Click ‘Security’ in the Wireless
section of the Setup page to
access the Setup Wireless
Security page.
 security settings
Important: Your wireless modem ships
from the factory with WPA security
enabled, to provide you with a basic
level of wireless network security.
To gain initial access to your wireless
network, select WPA security on your
computer’s wireless adapter and enter
the WPA key to match the key setup
in your wireless modem.
The factory default SSID and WPA key
in the wireless router are randomly
generated strings that can be found
on the sticker contained within this
manual or on the sticker on the
underneath of your modem.
You can access the configuration
options for your wireless modem
by typing the 192.168.1.1. IP address
into the web browser while the
modem is online.
Please note your wireless modem
factory default security setting is
WPA- PSK(AES) and WPA-PSK (TKIP).
We would advise users to upgrade
their operating system software
to enable this security setting.
Windows XP users will require
Service Pack 3, which can be
downloaded from the Microsoft
website or via your Update
Manager. Microsoft Windows Vista
requires no update.
13
 ready to go

• The wireless modem will • You have now completed basic

be ready for use when the
POWER (1), DS (2), US (3)
and ONLINE LEDs (4) on the
front panel of the gateway
stop blinking and remain ON
continuously.
• Plug in and power on your
PC and other home network
devices. The Ethernet LEDs
(5) on the wireless modem
that correspond to the
connected devices should be
ON or BLINKING.
configuration of your wireless
modem. Check that everything
is up and running by visiting a
familiar website.
• Once you have confirmed
that all services are working
correctly on the first PC,
connect up any other PCs.

14
troubleshooting
If your wireless modem does
not perform as expected, the
following tips may help:
• Check that the plug to your
wireless modem AC power
is properly inserted into an
electrical outlet.
• Check that the POWER and
ONLINE LED status indicators
on the front panel of your
wireless modem are lit.
• Check that all cables are
properly connected and
that you are using the
correct cables.
• Check that your TCP/IP
is properly installed and
configured if you are using the
Ethernet connection.
• If you are using a cable signal
splitter so that you can connect
the wireless modem to other
devices, remove the splitter and
reconnect the cables so that the
wireless modem is connected
directly to the cable input. If the
wireless modem now functions
properly, the cable signal splitter
may be defective and may need
to be replaced.
15
 front panel led status indicators
during normal conditions
The following chart illustrates
the appearance of the wireless
modem front panel LED status
indicators during normal
operations when AC power is
applied to the wireless modem.

front panel indicator normal operations

1 POWER On
2 DS On
3 US On
4 ONLINE On
5 LAN1-LAN4 • O
 n - When a single device is connected
to the Ethernet port and no data is
being sent to or from the modem
• B
 links - When only one Ethernet
device is connected and data is being
transferred between the consumer
premise equipment (CPE) and the
wireless modem
• O
 ff - When no devices are connected to
the Ethernet ports
6 WIRELESS • O
 n - When the wireless modem point is
enabled and operational
• B
 links - When data is being transferred
between the CPE and the wireless
modem
• O
 ff - When the wireless access point is
disabled by the user
7 TEL 1 • On - When telephony service is enabled
• Blinks - When line 1 is in use
8 TEL 2 • On - When telephony service is enabled
• Blinks - When line 2 is in use

Our Customer Service team are here to help. We will endeavour to answer
any queries you may have and assist you in any way we can.
freephone customer care on 1908.

16
how to set up a wireless network using
windows connect

1. Click on the Start button. Click on

Control Panel. Click on the Network
Connections icon then click Wireless
Network Setup Wizard. Follow the
instructions on your screen.

2. Select Set up a new wireless network.

3. You will be prompted to enter your

Network name (SSID). You can find
this information in your wireless
modem manual or on the underneath
of your Wireless Modem.

17
 how to set up a wireless network using
windows connect (contd.)

4. Select Next, you will need to

enter the Network Key, this is your
assigned case sensitive password.
You can find this information in your
Wireless Modem manual or on the
underneath of your Wireless Modem.

5. Select Set up a network

manually. Follow the instructions
on your screen. 

18
how to set up an email client

Once you have registered, you

will receive your email account
details. You can use these details
to set up your account in an email
programme such as Microsoft
Outlook Express.

How To Set Up Using Outlook

Express:
1. Start Outlook Express.

2. Click on Tools, Accounts and

then select the Mail tab.

3. Now select Add and then click

on Mail.

4. Enter display name (this

allows you to specify how you
want your name to appear in
the “From” field in mails that
people receive from you), then
click on Next.

5. Now enter the email address

i.e. the address that was
provided at registration, then
click on Next.

19
 how to set up an email client (contd.)

6. You will then be asked for the

server details.

7. The My Incoming Mail Server field

should already be set to POP3.

8. In the Incoming Mail Box enter

pop3.upcmail.ie.

9. In the Outgoing Mail Box enter

smtp.upcmail.ie.

10. You will then be asked to enter

your Username and Password.

11. Click on Next and then Finish.

You have now set up your email

account. Click on Close.

20
glossary

Ethernet is a very common local to identify the particular

area network (LAN) 802.11 wireless network
technology. It’s a way of to which a user wants to
connecting computers attach. SSID is a name
and equipment. that may be displayed to
users.
802.11b Also called Wi-Fi,
802.11b is a technical
WEP Wired Equivalent Privacy
industry standard for
(WEP). To sign on to
wireless LANs (local-
a network that uses
area networks). With a
WEP, you need to know
speed of maximum
the WEP key, usually
11 Mbps on the
a numerical password.
frequency of 2.5GHz.
Most routers offer a
choice between 64-bit
802.11g is an amendment to the
and 128-bit encryption.
802.11b specification
WEP 64-bit codes are
that extended
ten digits or letters
throughput to up to
in length, while more
54 Mbit/s using the
secure 128-bit numbers
same 2.4 GHz
require 26 digits.
SSID A Service Set Identifier,
or SSID, is a name used

21
 Wi-Fi A Wi-Fi enabled device
such as a PC, game
console, mobile phone,
MP3 player or PDA can
connect to the Internet
when within range of
a wireless network
connected to the
Internet.
WPA WPA or Wi-Fi Protected
Access is a wireless
security method used
to protect you and your LED is widely used as an
network. It prevents
other users in your area
22
from connecting to your
network and accessing
your information.
WPA encrypts the
information sent and
received through your
wireless connection.
It is an updated and
more secure wireless
encryption standard
than WEP (Wired
Equivalent Privacy).
indicator light on
electronic devices.
23
All information correct at time of print (04/09)
wifi/emta/manual/v.1/04.09