Cisco Webex Teams Cloud and Hybrid Services v3

Cisco dCloud
Cisco Webex Teams Cloud and Hybrid Services v3

Last Updated: 01 APRIL-2019 dCloud: The Cisco Demo Cloud
About Demonstration
This Cisco Webex demonstration includes:
 Requirements
 About This Solution
 Topology
 Session Users
 Get Started: Cisco Webex Trial Pre-Configuration
 Scenario 1: Cisco Webex Desk Phones
 Scenario 2: Cisco Webex Room Devices
 Scenario 3: Cisco Webex Teams Mobile App
 Scenario 4: Hybrid Services: Calendar Service
 Scenario 5: Hybrid Services: Call Service for Devices
 Scenario 6: Cisco Webex Teams Features
 Scenario 7: Cisco Webex Board
 Scenario 8: Cisco Webex Calling Features
 Scenario 9: Pro Pack for Cisco Webex Control Hub
 Appendix A: Webex Passw ord Reset
 Appendix B: SSO w ith AD FS Configuration
 Appendix C: Script Configuration
 Appendix D: Directory Connector
Requirements
The table below outlines the requirements for this preconfigured demonstration.
© 2018 Cisco and/or its affiliates. All rights reserv ed. This document is Cisco Public Information. Page 1 of 59
Cisco dCloud
Table 1. Requirements
Required Optional
● Mobile dev ice, such as an Apple iPhone or iPad or Android Smartphone ● Router, registered and configured for Cisco dCloud. (For on
dCloud: The Cisco Demo Cloud
● Laptop with Cisco AnyConnect VPN and the following Video capable endpoints premise dev ices if not using Jabber)
(If demonstrating with devices):
o One Cisco Webex DX/SX/Board/Room 55/77/Room Kit
(Room dev ice)
o Two Cisco IP Phone 7800 or 8800 series
NOTE: A Router is recommended to register physical endpoints to Unified CM as your on-premise devices, instead of using
Jabber on the w orkstations. It can also connect to Unified CM to upgrade endpoints to firmw are that supports registering to Cisco
Webex. If endpoints have the correct firmw are and are registered to Webex, then an endpoint router is not required, just a
connection to the internet for each device.
About This Solution

Cisco Webex Teams Overview
Cisco Webex is an app-centric cloud-based service that provides a complete collaboration suite for teams to create, meet,
message, call, w hiteboard, and share, regardless of w hether they’re together or apart; in one continuous w orkstream before,
during, and after meetings. It is built to make teams w ork seamlessly. It is a simple, secure, complete, and open service that
enables people to w ork better.
Communication needs to be agile, mobile, and collaborative – all thanks to mobile devices and evolving innovations in
infrastructure and applications. The Cisco Webex service makes instant communications and live meetings possible through a
deeply integrated set of industry-leading communications tools for an unmatched collaboration experience—that only the Cisco®
cloud can deliver.
Accelerate teamwork with these tools
Messaging and content sharing: Use teams and spaces to easily bring people together. Send messages, meet, share files,
w hiteboard. Spend less time chasing email and instant messaging, more time getting w ork done.
Team -based m eetings: Maximize productivity. Anyone in a space can schedule, start, and record meetings. Quickly include
guests and support up to 75 video users. Keep w ork moving after the meeting in the connected w orkspace.
Whiteboarding: Collaborate on sketches in the app. Or take Cisco Webex Teams capabilities to the next level w ith Cisco Webex
Board’s all-in-one w ireless presentation, digital w hiteboarding, and video conferencing.
Calling: Handle calls w here you w ant—in the app, on an IP phone, or a conference-room video device. Deploy in the cloud w ith
Cisco Webex Calling or connect to on-premises or partner-hosted telephony services.
© 2018 Cisco and/or its affiliates. All rights reserv ed. Page 2 of 59
Cisco dCloud
Cisco Webex Hybrid Services
Increase the benefits of your on-prem unified communications and collaboration investment w ith Cisco Webex Hybrid Services.
They simplify connecting your existing netw ork resources and on-premises unified communications services to the Cisco Webex
Teams platform in the cloud. This provides even greater collaboration capabilities, along w ith consistent, unified user and
administrator experiences.
More and more, organizations are choosing collaboration services from the cloud. Why? Cloud services:
 Are easier and faster to deploy
 Don't require the upfront capital investment of on-premises systems
 Can free up IT staff to focus on other priorities
Many organizations, how ever, are unable or unw illing to move all their services to the cloud. Often, they are not ready to re place
everything they have on premises, or they simply w ant to augment their current collaboration tools w ith those from the cloud. But
having tools from both the cloud and the premises can create inconsistent, disjointed user experiences and tools that don't w ork
together as one.
Cisco dCloud
Cisco solves this problem w ith Cisco Webex Hybrid Services. These services connect w hat you have on premises w ith Cisco
Webex Teams in the cloud to provide a single integrated experience. If you like the capabilities of Webex Teams, you can inte grate
those capabilities w ith w hat you currently deploy for an even better end-user and administrator experience.
Available Hybrid Services
Hybrid Call Service: This service is ideal for organizations that w ant the capabilities of Cisco Webex Teams and Webex Meetings
but already have or w ould prefer to use Cisco Unified Communications Manager, Business Edition 6000 or 7000, or a Cisco
Pow ered™ cloud service from a certified Cisco Hosted Collaboration Solution partner for call control. Hybrid Call Service can
enable you to use the Cisco call control you have and integrate it so tightly w ith Cisco Webex Teams and Cisco Webex Meetings
that your end users w ill never know they are not a single service. It makes the Cisco Webex aw are of all calls across the unified
communications system and connects them so they w ork together. Capabilities include instant desktop sharing, using the Cisco
Webex Teams app as a mobile client, integration of Cisco video devices w ith your dial plan, and an integrated call history in the
Cisco Webex Teams app.
Hybrid Calendar Service: This service integrates your on-premises Microsoft Exchange, Office 365, or Google Calendar w ith
Cisco Webex Teams and Cisco Webex Meetings capabilities. Hybrid Calendar Service easily and automatically create s a Cisco
Webex Teams w orkspace w hen scheduling meetings. For example, adding the phrase "@spark" to the meeting invitation’s
location field w ill automatically create a Cisco Webex Teams w orkspace and populate the meeting join information in the meeting
invitation. If no w orkspace is needed, adding the phrase “@w ebex” to the invite’s location field automatically populates the me eting
join information. Hybrid Calendar Service also allow s Cisco Webex users to press a single button to join almost any upcoming
meeting w ithin the app itself and on a video device.
Hybrid Directory Service: This service connects Active Directory to Cisco Webex Teams and enables a user to see all company
contacts in the Cisco Webex Teams app so that they can click to meet, message, or call. It also provides user synchronization
betw een Microsoft Active Directory and Cisco Webex user management. Hybrid Directory Service simplifies the administrative
experience by automatically synchronizing Microsoft Active Directory users w ith Cisco Webex (creating, updating, deleting) so that
users are alw ays current in Cisco Webex Teams.
Cisco Webex Video Mesh: This revolutionary capability removes the deployment decision of premises versus cloud for Cisco
Webex video meetings. It places our Cisco Webex meeting engine on-premises to provide local media processing. The result is
on-premises video quality and optimized Internet bandw idth. And it delivers this w ith simplicity, flexibility, and rapid iteration of new
functionality of the cloud.
Hybrid Data Security Service : Ideal for security-conscious customers, Cisco Hybrid Data Security Service takes our industry -
defining data security a step further by allow ing customers to ow n and manage their ow n keys on premises. You w ill still
experience end-to-end encryption, helping ensure that all messages, files, and w hiteboards remain secure and available at all
times, w hile retaining full access to features such as search. With Cisco Webex Teams, your data is private. This includes all
content, messages, and files—even your w hiteboard draw ings.
Cisco dCloud
Topology
This demonstration includes several server virtual machines. Most of the servers are fully configurable using the administrat ive
level account. Administrative account details are included in the steps w here relevant and in the server details table.
Figure 1. Topology Overview
Table 2. Server Details
Name Description Host Name (FQDN) IP Address Username Password

CUCM Cisco Unified Communications Manager 12.0 cucm1.dcloud.cisco.com 198.18.133.3 administrator dCloud123!
IM & P IM & Presence 12.0 cup1.dcloud.cisco.com 198.18.133.4 administrator dCloud123!
Exp-C Expressway-C (Core) X8.10.4 v csc.dcloud.cisco.com 198.18.133.152 admin dCloud123!
Exp-E Expressway-E (Edge) X8.10.4 v cse.cbXXX.dc-YY.com Public IP admin dCloud123!
Exp-Base Expressway-C Connector Host X8.10.4 exp-cc.dcloud.cisco.com 198.18.133.223 admin dCloud123!
AD1 Activ e Directory, DNS, AD FS ad1.dcloud.cisco.com 198.18.133.1 administrator C1sco12345

Exchange Microsof t Exchange 2016 mail1.dcloud.cisco.com 198.18.133.2 administrator C1sco12345
Workstation 1 Windows 10 wkst1.dcloud.cisco.com 198.18.1.36 cholland C1sco12345

Workstation 2 Windows 10 wkst2.dcloud.cisco.com 198.18.1.37 aperez C1sco12345
Cisco dCloud
Session Users
Table 3. User Information
User Name User ID Windows Webex Cloud Phone DN On Prem Phone DN User Type Endpoint Devices
Password Password
Charles Holland cholland C1sco12345 dCloud123! N/A +1 972 555 6018 Hy brid Cisco Jabber
Anita Perez aperez C1sco12345 dCloud123! N/A +1 972 555 6017 Hy brid Cisco Jabber
Kellie Melby kmelby C1sco12345 dCloud123! 5050 N/A Cloud Cisco 7800 or 8800 series
Tay lor Bard tbard C1sco12345 dCloud123! 5026 N/A Cloud Cisco 7800 or 8800 series
Eric Steele esteele C1sco12345 dCloud123! 5099 N/A Cloud Cisco 7800 or 8800 series
Rebekah Barretta rbarretta C1sco12345 dCloud123! 5088 N/A Cloud Cisco 7800 or 8800 series
Ricardo Filice rf ilice C1sco12345 dCloud123! 5083 N/A Cloud Cisco 7800 or 8800 series
Stef an Mauk smauk C1sco12345 dCloud123! 5072 N/A Cloud Cisco 7800 or 8800 series
Neil Branner nbranner C1sco12345 dCloud123! 5011 N/A Cloud Cisco 7800 or 8800 series
Monica Cheng mcheng C1sco12345 dCloud123! 5020 N/A Cloud Cisco 7800 or 8800 series
Lucy Abbot labbot C1sco12345 dCloud123! 5006 N/A Cloud Cisco 7800 or 8800 series
Get Started
BEFORE DEMONSTRATING
We strongly recommend that you go through this process at least once, before presenting in front of a live audience. This w ill
allow you to become familiar w ith the structure of the document and the demonstration.
PREPARATION IS KEY TO A SUCCESSFUL CUSTOMER PRESENTATION.
Follow the steps below to schedule your demonstration and configure your demonstration environment.
1. Initiate your dCloud session. [Show Me How ]
NOTE: It may take up to 45 m inutes for your session to becom e active. How ever, before using the session, verify an email w ith
the subject line of THE WEBEX DEMO SETUP IS COMPLETE is in Charles Holland’s email account. This w ill ensure all cloud
services setup scripts have run.
2. Click View to open the active session.
3. Install and access Cisco AnyConnect on your laptop, using the AnyConnect credentials in the dCloud UI. [Show Me How ]
4. Connect your router and laptop. [Show Me How ]
5. If you are connected to the demonstration from behind a router, please continue to the next step. If you are connecting directly
to the session from a stand-alone laptop or other device, install and access Cisco AnyConnect on your laptop, using the
AnyConnect credentials in the Cisco dCloud UI. [Show Me How ]
Cisco dCloud
 Recom m ended m ethod: Use Cisco AnyConnect [Show Me How ] and local laptop RDP client.
 Window s Users : It is recommended to use some version of Remote Desktop Manager to save the connections to each virtual
machine. An example of a manager is Microsoft’s Rem ote Desktop Connection Manager , which can
dCloud: The Cisco
be found at Demo Cloud
https://w ww.microsoft.com/en-us/dow nload/details.aspx?id=44989.
 Mac Users: Microsoft Rem ote Desktop (MRD) [ ] or CoRD [ ] applications are recommended to connect to the
virtual machines. MRD can be dow nloaded for free from the Mac App Store. CoRD can be dow nloaded free at
http://cord.sourceforge.net/. Each application gives you the capability to save the connections for each virtual machine.
6. The demonstration requires your 7800/8800 phones to have Phone OS v11.0.1+. If in a proctored environment, your proctor
should have installed the correct firmw are on your phone. Use http://upgrade.cisco.com/ to help in the upgrade process.
7. The room device w ill also require vCE8.1+ firmw are. If you need to update the room device, you can dow nload the .pkg file
from cisco.com and upgrade the device directly. Use http://upgrade.cisco.com/ to help in the upgrade process.
8. After confirming the devices have the correct firmw are, perform a factory reset on each device before starting.
9. For best results, use either the Firefox or Chrome w eb brow sers.
10. This demonstration uses Cisco Jabber to show Cisco Webex hybrid services. You can also attach a dCloud router and self -
provision any physical phone to demonstrate hybrid services.
11. Each user’s passw ord is set to dCloud123! using an in-demo script at startup. Certain issues may arise, causing the email to
not be sent to a user. If this is the case, then these users w ill have to manually reset their passw ord. This is show n in
Appendix A. Optionally, you can setup Single Sign-on (SSO) if you do not w ant to use Webex’s basic authentication. The
procedures to enable SSO are show n in Appendix B.
12. In order to run this demonstration, you w ill need the Collaboration Edge domain information from the Session Details tab on
your dCloud session page. Each session has a unique domain. The image below is only an example. Do not use the
information in the image for your session. Take note of this information now , so you can refer to it throughout the guide. Note
that in dCloud there are tw o domain formats that could be used: collabedge-XXX.dc-YY.com or cbXXX.dc-YY.com .
Figure 2. Session Details Tab Example (Domain)
Cisco dCloud
1. Create a remote connection to the Exchange server (198.18.133.2) as dcloud\adm inistrator and passw ord: C1sco12345.
2. Open the Exchange Managem ent Shell using the icon on the taskbar [ ]. dCloud: The Cisco Demo Cloud
3. At the [PS] prompt, enter the commands below . Don’t forget to update the domain w ith the one assigned to your session and
replace New Room/newroom w ith ones of your choosing.
New -Mailbox -Nam e ‘New Room' -Alias 'newroom' -room
 If you w ant to just generate a code for a hybrid room device type /hybrid domain,rd_name (SEE NOTE BELOW)
NOTE: This demo only supports ONE hybrid device. If you w ant to create another code for a hybrid device you MUST go into the
control hub and deleted the existing hybrid device first before generating another code.
The finish_hybrid_setup.bat script MUST run and complete first before generating a hybrid device code. See the pre-
configuration instructions here. This command w ill also configure OBTP for the room device.
13. The tw o hybrid users, Charles and Anita, and one hybrid device have an external DID assigned for dialing out and in via a real
PSTN. Only these hybrid users and the hybrid device have the ability to dial PSTN numbers and receive outside calls. You
can find the DID numbers listed in the session details. The numbers are labeled w ith the respective names. Cu rrently only
Local and National calling is available dialing out from dCloud. For outbound dialing rules and patterns see this page.
Figure 3. Session Details Tab Example (DID)
Cisco dCloud
Demonstration Pre-Configuration
This content requires a small bit of final configuration before using all hybrid capabilities. Most of the setupdCloud:
w as completed for you
The Cisco Demo Cloud
at session start up. How ever, there are a few final configuration steps that need to be made. It w ill all be done via a script you w ill
run.
Initial Connection to Demo
1. If not already connected, use Cisco AnyConnect to VPN into your session. The login credentials are provided on the session
details tab w ithin the dCloud session w ebpage.
1. Create a remote desktop connection to Workstation 1 (198.18.1.36) and log in as dcloud\cholland w ith Passw ord:
C1sco12345.
2. Open Microsoft Outlook using the icon in the taskbar [ ].
3. For profile name, enter Charles and click OK.
4. You should see a few emails in the inbox from the automatic setup. Verify there is an email w ith the subject of THE WEBEX
DEMO SETUP IS COMPLETE before continuing. This w ill ensure all setup scripts for Webex services have completed.
5. You can ignore the rest of the emails for now and minimize Outlook.
Hybrid Services Configuration
In the next section, you w ill run a final script to complete the hybrid services configuration. This includes the configuration of the
WebEx site and hybrid call services on the connector host. All you need to do is run the script and let it run until the command line
w indow s closes. Once you start the script, please do not use the w orkstation until the script finishes. Using the w orkstation w hile
the script is running could result in the configuration not being complete.
NOTE: The initial WebEx site setup can take 30-60 minutes to complete. This script w ill not run until the site is ready. Until then
@w ebex w ill not be functional. The @spark feature should be w orking by demo activation. Make sure to verify user hyb rid service
activation in the control hub before using these features.
1. On Workstation 1, minimize Outlook and open the Webex folder on the desktop.
2. Run the finish_hybrid_setup.bat file by double clicking it.
This script w ill finish the configuration for hybrid services. After running DO NOT use the w orkstation until the script finishes
completely.
NOTE: The hybrid call services w ill take a few minutes to become active for Charles and Anita. Be sure to verify the Call Service
show s Activated for Charles and Anita in the control hub before demonstrating call service aw are/connect.
The dem onstration setup is now com plete.
Cisco dCloud
Scenario 1: Cisco Webex Desk Phones

In this scenario, Charles Holland, a systems administrator for dCloud Realty, w ill configure a Cisco Webex desk phone for one user
and another user w ill configure one for themselves. dCloud Realty is running a trial installation of Cisco Webex and Charles is the
lead engineer setting up the infrastructure. Now he is beginning his end user trials.
The follow ing users already have Webex message, meeting, and call configured:
Taylor Bard – Webex meeting, call, and message.
Kellie Melby – Webex meeting, call, and message.
Rebekah Barretta – Webex meeting, call, and message.
Ricardo Filice – Webex meeting, call, and message.
Stefan Mauk – Webex meeting, call, and message.
Eric Steele – Webex meeting, call, and message.
Cisco dCloud
Demonstration Steps
STEP TALKING POINTS ACTIONS dCloud: The Cisco Demo Cloud

1 Configure a Webex Cloud Registered Phone
for Kellie Melby
From your ow n w eb brow ser (Firefox or Chrome) on your
ow n computer, navigate to http://admin.w ebex.com/.
The first step is to generate an Activation Code  If needed, sign in as cholland@cbXXX.dc-YY.com w ith
for the user. passw ord dCloud123!.
I open Kellie’s account and generate an  Click the Users tab.

activation code. I use my smart phone to take a
 Choose Kellie Melby from the user list.
picture of the QR Code that appears in the fly out
w indow .  In the fly out w indow , click Generate Activation Code .
She then can then show this code to the Cisco  A w indow appears w ith a QR Code. If your phone has a
IP phone 7800/8800 camera to register it. Again, camera, show this code to the 7800/8800 phone camera
a quick and easy method to accomplish a to register it. The easiest w ay to accomplish this is to get
complicated task. If the phone type is not your smartphone, take a photo of the code, and show the
equipped w ith a camera, I could enter the 16- QR code to your Cisco phone.
digit code provided by the pop-up.
NOTE: If your phone does not have a camera, press the
Kellie w ill also be QA’ing our auto attendant
Enter Manually button and enter the 16-digit code.
process from time to time and she requested a
speed dial be created to dial directly into our  Within a few seconds, the phone should register to the
auto attendant that has been setup already. Webex Cloud. The 7800/8800 phone w ill likely go through
an upgrade to get to the latest version of softw are
While adding a new button, I see it gives me the
automatically. Do not defer or postpone the upgrade.
option to reorder the buttons. I am going to move
the Hunt Group button to the sixth button and  Click [ ] on the QR code w indow after the phone
replace w ith the third button w ith this new speed registers.
dial.
 To setup speed dial, click Call > Phone Button Layout &
After add/reorder: Speed Dials.
Wow the phone refreshes and the button is  Click the ellipsis and choose Add Button.
already there and I can use it right aw ay!!
 Contact Name: Auto Attendant, Number Format:
Custom , Number: 5333
NOTE: In order to see all six buttons at once you
w ill need a Key Expansion Module.  Click Save.
 Click the ellipsis and choose Reorder.
 Move the Hunt Group button to the 6th slot and move the
new speed dial to the 3rd and click Save.
 Wait for phone to refresh and test the speed dial.
Cisco dCloud
STEP TALKING POINTS ACTIONS
2 End user Self-Care Portal phone registration

for Taylor Bard
NOTE: In a standard deployment, you w ould click the Email
button at the QR code screen. How ever, Webex also sends an
I have successfully provisioned a phone for email directly to a user w hen they are enabled for Webex call.
Kellie, now I w ill see if Taylor Bard can perform We w ill skip directly to this email for this step.
this task himself using the Self -Care portal.
 Because of cached login info, open a different w eb
I previously sent Taylor a message letting him brow ser and/or open a new tab in private/incognito mode
know he w ould receive an email w hen the to navigate to https://settings.w ebex.com/.
system w as ready for him to log in.
 Enter tbard@cbXXX.dc-YY.com for the email address
and click Next.
 Enter passw ord: dCloud123!
As Taylor Bard:
Hello, my name is Taylor Bard, a Project

Manager at dCloud Realty. I heard that Cisco
Webex is a great tool for managing project
communications and files, so I w anted to get an
early look at the tool.
Charles configured my account and I got an

email that Cisco Webex is ready for log in and
configuration of services
Cisco dCloud

3 As Taylor Bard: You w ill now configure Webex calldCloud:
for Taylor by agreeing
to the terms of services and then clicking the Personalize

Now that I am logged on, I can activate my
Settings button.
phone.
 Click My Devices and then click Generate Activation
I go to the Personalize Settings section and click
Code.
the My Devices tab to generate an activation
code. This generates a QR code I can show to  Take a photo of the QR code on your smartphone and
my phone so it w ill auto-register. show it to your other Cisco phone or enter the 16-digit
code. Note that an email should already be in Taylor’s
Within seconds, I can show my phone the QR
inbox w ith a QR and 16-digit code. The email is sent
code picture on my smartphone and it begins the
automatically after enabling a user for Webex call.
registration process. This is so straightforw ard!
Within a few seconds after show ing the QR code to your Cisco
7800/8800 or entering the code, the phone should register to
the Webex Cloud.
 After the phone registers, the portal page may not refresh
to display the phone. If it does not, in the brow ser
navigate back to https://settings.w ebex.com/, click
Personalize Settings , and then click My Devices. The
phone should now appear on the page as Online.
 Stay on the Self-Care portal page.
Cisco dCloud

4 Now that my phone is registered, I can
customize the phone settings, speed dials, and
Click the Call Settings tab, then click Add
dCloud: The Speed Dial.
Cisco Demo Cloud
 For Contact Nam e, enter Kellie and for Num ber Type,
other options.
choose Custom .
The first task to accomplish is setting up a speed
 For Phone Num ber, enter Kellie’s extension (5050), and
dial to Kellie, someone w ith w hom I w ork on a
then click the checkmark button to save. Taylor’s phone
daily basis.
refreshes and has a speed dial set for Kellie on button 5.
I see that Do Not Disturb, Call Forw ard, Single Use the speed dial to call Kellie, then end the call.
Number Reach, and Auto Answ er are additional
 On the Call Settings page, you can set numbers for
options I can configure.
Single Num ber Reach, w ell as set Do Not Disturb,
Looks like I also have an option to change the Call Forw ard, and Auto Answ er.
display name on my primary line. I’ll go ahead
 Click the [ ] icon next to Taylor Bard and change the
and change that now .
line name.
Finally, I see my voicemail is enabled. This self-
 Click the toggle for Do Not Disturb and see how quickly
care portal makes it easy to set my PIN. After I
DND turns on. It is indicated by a red banner at the top
set that all I need to do is press the voicemail
of the screen. Turn Do Not Disturb off.
button and log in. After logging in to the
voicemail system, I can follow the voice prompts  Click the My Profile tab, then the [ ] button and
to configure my voicemail.
choose Reset Voicem ail PIN.
I also noticed I have a Webex Teams space that
 Enter 13572468 in both the New and Confirm
gave me a one-time PIN for my Voicemail box. Voicem ail PIN boxes and click Save.
After changing my PIN it notified me of the
change. Wow !  From Taylor’s phone, press the voicemail button [ ],
enter the PIN of 13572468, and press the pound key (#).
Looks like I am receiving a call from Kelly, I need
to transfer her to my voicemail for now because I Next is voicemail setup. It is not required, but you can and
have a meeting soon. then test it by leaving a message from Kellie’s phone. If you
w ant to save time, continue the guide and show this later.
This completes the setup process for Cisco
Webex call. It w as an easy process to follow and For Voicemail to Email, leave a voicemail and log onto OWA
I w as able to complete it quickly. I w ill be sure to at https://m ail1.dcloud.cisco.com /ow a as dcloud\tbard w ith
give Charles my positive feedback. Passw ord: C1sco12345. Open the attachment to listen.
 View Taylor’s Webex Teams client to see the Webex

messages.
VALUE PROPOSITION:
 To transfer a call to voicemail, f rom Kellie’s phone dial
Cisco Webex makes it easy for end users to set
Taylor and answ er on Taylor’s phone.
up their own endpoints and collaboration
services. Within minutes, all of their settings are  Press the transfer button [ ].
configured and ready to use.
 Press start [*] button and then the 4-digit extension of
either Kellie or Taylor. Within a couple seconds the call
w ill be transferred directly to the user’s voicemail.
Cisco dCloud
Scenario 2: Cisco Webex Room Devices

Charles continues his trial deployment of Cisco Webex by registering a Cisco Webex DX/SX/Room Kit/Room 55-70/Board device.
Demonstration Steps

1 Cisco Webex Room Device Return to https://admin.w ebex.com/. Log in as
cholland@cbXXX.dc-YY.com w ith passw ord
As Charles Holland:
dCloud123!.
We have had great success so far in our Cisco
 Click the Devices tab. You should see tw o phones online.
Webex trial. User configuration and endpoint
Click New Device.
registration has been simple and pow erful. End
users have logged in to the Self -Care portal  Choose Other Cisco Webex Device and then click Next.
successfully to register their ow n endpoints.
 Choose New Place and enter a relevant name in the box
I w ill now register a room device for my VP’s at the bottom, such as Boardroom and then click Next.
TelePresence meeting room. If this goes w ell,
 Click Cisco Webex Hybrid Call Service Connect.
w e can look at moving to a larger deployment
Toggle Calendar on. Then click Next.
w ithin the company.
I go to the management portal and add the room NOTE: You can only create one room device w ith hybrid
device as a new device. After resetting the room calling. The finish_hybrid_setup.bat script must have run and
device, I enter the code from the portal and completed first before configuring a hybrid calling device.
w ithin minutes the room device is fully registered
 Enter hplace@(cb or collabedge -)XXX.dc-YY.com for
and functional.
the Mail ID and then click Next.
Just like w ith registering the collaboration user
 Enter the email w ebexrd@(cb or collabedge-)XXX.dc-
endpoints, the room device w as quick and easy
YY.com and click Next. This is a pre-configured mailbox,
to register.
to create more non-hybrid devices use these instructions.
The next screen is a 16-digit code for the room device. The
next steps start from a factory reset, w hich is recommended.
 On the Welcom e screen of the device, click Get started.
 Finish the setup w izard (if needed) until you see a

Choose a call service screen. Choose Cisco Webex.
 Enter the 16-digit code and click Activate. Continue the

rest of the setup until you reach the home screen.
 Go back to the management portal and click the [ ].
The room device is now registered to Cisco Webex. It is

Online on the Devices page on the Cisco Cloud Collaboration
Management portal at https://admin.w ebex.com/.
Cisco dCloud
2 Cisco Webex Room Device Adm inistration dCloud: The Cisco Demo Cloud
NOTE: To do this step, your computer and room device need
As Charles Holland: to be on the same netw ork or make sure the room device can
be reached over the netw ork from your computer. You should
Everyone loves the room devices w e have setup.
They have been so easy to use and maintain. be able to access if you are on the same netw ork and
connected w ith AnyConnect to dCloud because of split
In one area w e have multiple room devices tunneling. If you cannot reach your device, you may need to
setup. The users have been saying they are disconnect from AnyConnect.
sometimes pairing to the w rong device. I believe
this has to do w ith the ultrasound speaker  Return to the Cisco Cloud Collaboration Management
volume on the device. So, w hat I am going to do portal at https://admin.w ebex.com. If needed, log in as
is use the management portal to connect to the cholland@cbXXX.dc-YY.com w ith passw ord
room device and turn dow n the ultrasound dCloud123!.
speaker volume.  Click the Devices tab.
Webex makes it easy to manage my room  You should see the room device you added in the
devices. All I need to do is choose the room previous step. Click the room device.
device I w ant to manage and click Launch
 In the fly-out w indow , scroll dow n tow ard the bottom and
Advanced Settings .
click Launch Advanced Settings .
From here I can configure many options,
 Click Proceed.
how ever, in this situation I w ant to modify the
ultrasound speaker volume.  Navigate to Setup > Configuration and choose Audio.
Later:  At the bottom under the Ultrasound section, set the

MaxLevel to 50 and click Save.
After checking w ith the users, turning dow n the
ultrasound volume devices solved their pairing
issue. I am so glad Cisco Webex makes it easy
to manage my devices in the management
portal.
Cisco dCloud
Scenario 3: Cisco Webex Teams Mobile App

In this Scenario, you w ill demonstrate the Cisco Webex Teams mobile application. Before testing the current setup, open the
respective app store on your iOS or Android device, and dow nload the Cisco Webex Teams app. If you already installed Cisco
Webex Teams, sign out of it. The follow ing steps show Webex call registered phones and a room device. If you do not have these
registered, you can log on to another Cisco Webex Teams client (mobile, w eb, or desktop) for Webex call and message betw een
the clients.
Demonstration Steps

1 Cisco Webex Team s Mobile App Sign in to Cisco Webex Teams as Taylor Bard
(tbard@cbXXX.dc-YY.com ) w ith passw ord of
Hello, this is Taylor Bard, Project Manager at
dCloud123! on your mobile device.
dCloud Realty. I am a very mobile employee and
it is critical that I stay connected to my project  On Kellie’s 7800/8800, dial Taylor’s 4-digit extension
teams no matter w here I am located. (5026).
When Charles Holland asked me to try the Cisco  Wait for the call on the Cisco Webex Teams app. When it
Webex Teams mobile app, I w as delighted. My appears, answ er it. Mute Kellie’s phone to stop feedback.
initial deployment of Cisco Webex w ent w ell and
I have already started using it w ith my project
teams. Adding in the mobile app w ill certainly
increase our productivity.
I go to the app store for my smartphone,

dow nload the app, and then sign in using my
corporate credentials. Since Cisco Webex is in
the cloud I can sign in securely w ith my
credentials w ithout needing to have an active
VPN session.
Kellie Melby calls me using Webex call. I am

w alking into the office, so I w ill answ er from my
mobile.
Cisco dCloud

2 The call is connected and I speak w ith Kellie for
a few moments. I just w alked into an open
Verify you are paired to the room device.
 Move the call from the mobile to your room device by

meeting room w ith a Cisco Webex room device. I
decide to move the call over to the room device placing your finger on the up arrow [ ] and dragging
so I can talk w ith her on a larger screen. All I your finger up on the screen.
need to do is drag my finger up the screen to
 Now you should have the video call betw een the room
move the call.
device and the phone. The mobile device can be used to
Wow , that w as simple. I can even mute and manage the call. You can show these controls if you
adjust the volume of this room device from my w ould like.
phone. Who needs a remote anymore!
 Move the call back to your mobile by placing your finger
I need to head to my office now to get some
on the dow n arrow [ ] and sliding your finger dow n on
documents Kellie needed. With Cisco Webex, I
can continue my conversation by moving the call the screen. You can tap [ ] to end the call
from the room device to my mobile. on the room device.
After I finish my conversation w ith Kellie I can  End the call from your mobile device by tapping the [ ]
just end the call.
button. Feel free to rate the call 5 stars .
Once the call is over, I rate the Cisco Webex  You can test the other direction as w ell by dialing Kellie’s
Teams app 5 stars, because this is one amazing 4-digit extension (5050) from the mobile app.
product!
NOTE: This move call feature is also available on the Cisco

Webex Teams desktop client. To use, just click Move call and
VALUE PROPOSITION:
the active call w indow and it w ill move to your room device or
With the Cisco Webex Teams mobile app, back to your desktop.
users can easily keep up with team
communications while on the go, even using
Webex call and message services. Because
Cisco Webex is hosted in the cloud, all this can
be accomplished securely without maintaining an
active VPN connection.
Cisco dCloud
Scenario 4: Hybrid Services: Calendar Service

In this scenario, you w ill demonstrate the Webex Calendar Service. Calendar Service connects to Microsoft Exchange and WebEx,
via the Calendar Connector, and allow s you to create a Webex Teams space and/or a WebEx meeting w ith all meeting invitees by
adding “@spark” or “@w ebex” to a meeting invite.
Integrate Microsoft Exchange w ith Cisco Webex
Simplify meeting scheduling, even from mobile devices, w ith Cisco Webex Calendar Service.
As w orkers become more dependent on mobile technology, many w ant to use their mobile phones to schedule meetings.
Unfortunately, built-in mobile calendar applications do not allow plugins. Consequently, w hen inviting meeting par ticipants from a
mobile app, there is no easy w ay to send them information on how to join a Cisco Webex meeting.
At the same time, using Microsoft Outlook Web Access (OWA) is difficult and forces people to manually copy and paste the join ing
information into OWA. This problem is so significant, many people do not even try. They w ait until they get to the office, or use their
laptops to schedule meetings.
Schedule, Start Meetings from Any Device
Cisco Webex Hybrid Calendar Service overcomes these issues. It makes it easy for you to schedule meetings and create Cisco
Webex Teams rooms automatically, from any device, no matter w here you are.
For users w ith Cisco Webex basic meeting capabilities, adding @spark to a Microsoft Outlook invitation location field automatically
creates a Cisco Webex room for the invitees. The team can begin the conversation and share documents and ideas before the
meeting even starts.
In addition, those w ith a Cisco Webex advanced meeting subscription can add @w ebex to the location field of an Outlook
invitation. This automatically populates the body of the invitation w ith the information on how to join the Cisco WebEx meeting. And
by adding @spark and @w ebex to the location field, you can achieve both results noted above.
Cisco Webex Hybrid Calendar service gives you all these capabilities w ithout requiring plugins or manual copying and pasting of
the joining information. By simply adding this text to a meeting invitation, you can schedule meetings from anyw here on any device,
including OWA and any mobile device that supports Microsoft Exchange.
How Cisco Webex Hybrid Calendar Service Works
The Hybrid Calendar service can be deployed on its ow n or together w ith any of the other Cis co Webex Hybrid Services. To
facilitate these services, a softw are application or connector must be deployed and run on your premises or in the Cisco Hosted
Collaboration Solution partner cloud. The Hybrid Calendar Service connector requires Cisco Expressw ay.
There are no incremental subscriptions or fees for deploying this or any of the Cisco Webex Hybrid Services. The Hybrid Service
Connectors and Cisco Expressw ay are dow nloadable free of charge. They are part of the Cisco Unified Communications licensing
schemes and the Cisco Webex service.
Cisco dCloud
Demonstration Steps

1 Dem onstrate the @spark Calendar Service Create a remote desktop connection to Workstation 1
(198.18.1.36) and log in as dcloud\cholland w ith
These steps use the users configured from the
Passw ord: C1sco12345.
batch script in the demonstration pre-
configuration section at the beginning of the  Open Cisco Webex Teams and log in as
guide. cholland@cbXXX.dc-YY.com w ith passw ord
dCloud123!.
Verify Charles’ Calendar Service is activated in
the admin portal.
 Open Outlook using the icon in the taskbar [ ].
 Click Calendar at the bottom of Outlook and then click
New Meeting [ ].
 Add Anita Perez, Taylor Bard, and Kellie Melby to the

To line. You may add your ow n email address or other
demonstration users if you w ould like. Be sure to have at
least one other user added to the invite.
 Enter a relevant Subject.
If he is still in Invite Pending state you w ill need  For Location, enter @spark (do not use @w ebex at the
to log in to Webex Teams w ith his account first. same time).
As Charles Holland:  For OBTP, click Room s… at the end of the location field.
It is my turn to try out a new Cisco Webex  Choose Webex Room Device or Hybrid Place and any
Teams feature. Calendar Service allow s me to other devices you created earlier w ith these steps and
create invites for Webex meetings directly in my then click OK.
Outlook client w ithout having to sw itch over to  Click No to the update the location pop-up.
the Webex Teams client. One w indow to do all of
 Click Appointm ent and set the start/end time for today at
my w ork makes me much more efficient. I can
a time AND date in the future from w hat your
also add room devices to my invite for One
Workstation 1 clock reads. Set the time at least 10
Button to Push (OBTP).
minutes in the future for OBTP and meeting notifications
I see the room device I added has accepted my to w ork.
meeting request w hich means it’s available.
 Enter some relevant text in the body of the message.
 Verify @spark is still in the location field and click Send.
 You should get an accepted email from the room device if

you added one.
Cisco dCloud

2 The Calendar Connector creates the Webex
meetings automatically for me. One bonus is that
The Calendar Connector reads thedCloud:
@spark Theand
Cisco Demo Cloud
populates the Webex meeting room information into the

a Webex Teams space is also created to go w ith meeting invite. It w ill also create a Cisco Webex Teams
the meeting. This saves me the time of manually space w ith all the participants. After a few moments, open
creating one and it is now ready. the new meeting invite and you w ill see Webex meeting
information located at the bottom. If it has not populated,
The details for this meeting are posted inside the
close the meeting and reopen after a few more moments.
new Cisco Webex Teams space. All of the
participants w ere added to this space  Open your Webex Teams app that is logged in as Charles
automatically, so they can see the details and from earlier.
begin to add content in preparation for our
 There should now be one space in your account w ith a
conference.
name matching the subject you used in the meeting
I also can see the meeting show up on my invite.
meetings list. I can click each meeting to see
 Click the space and you w ill see the meeting details
w ho w as invited as w ell as the room devices I
posted in this space.
added. Oh look, it even tells me if the person
accepted my invite or not.  Click the Meetings [ ] icon to view meetings list. Click
Five minutes before meeting: the meeting to view participants including room devices.
You can see if the users accepted the invite as w ell.
Looks like it’s time to join my meeting because I
received this notification to Join.  Once you receive the join notification on your Webex
Teams app click Join.
I can join right from my Webex Teams client by
clicking Join, this is so convenient. I’ll never  On your room device, notice Charles is already in the
miss a meeting again!! meeting. Press the Join button to go straight into the
meeting in progress.
Wow , I just noticed the room device I added had
a big green Join button to join the scheduled
meeting right aw ay. I also see Charles has
already joined the meeting. I press this button
and I am immediately joined into the meeting. No
numbers to dial or anything!! Webex makes
things so simple!
Cisco dCloud

3 Dem onstrate the @w ebex Calendar Service If the previous meeting is still in progress, right
dCloud: The click
Cisco
meeting in the calendar and select Cancel Meeting then

theCloud
Demo
I also have the ability to schedule a WebEx

click Send Cancelation to free up the room devices.
meeting for my personal meeting room using this
Room devices can’t be double booked.
@w ebex calendar service.
 Setup the calendar invite in the same w ay you did w ith
After scheduling I see that my WebEx personal
@spark but this time instead of adding @spark into the
meeting room information is populated into the
location field, add @w ebex only.
calendar invite.
 Do not use @spark and @w ebex on the same calendar
Also w ith OBTP my endpoint prompts me to join
invite.
the meeting 5 minutes before the start time and it
show s me w ho’s already joined the meeting just  The rest of the steps are exactly the same as before (w ith
like @spark did! exception of the Webex Teams space being created). In
the meeting invite it w ill display the WebEx meeting
Wow these Webex features are really aw esome!!
information instead of the Webex meeting information as
before.
 Using @w ebex w ill not create a Webex Teams space.
Cisco dCloud
Scenario 5: Hybrid Services: Call Service for Devices

Call Service Connect is a hybrid service that connects the Cisco Webex Control Hub and your enterprise phone system so that
they behave as one. By extending your on-premises call control to the cloud, Webex cloud devices can make and receive calls
using.
Your organization's call activity continues as usual, but extends to the cloud through the Expressw ay E and C pair. That is how
users can receive/make PSTN calls from Webex devices.
Call Service Connect requires an Expressw ay pair for SIP calls, w hich can be an existing pair already in place for B2B or MRA
deployments.
The key pieces of this feature are:
 Mutual TLS: For Call Service Connect, your Expressw ay-E server must establish a mutual TLS relationship w ith the Cisco
Webex Control Hub. This security allow s both the cloud and your enterprise to identify each other. Trusted root certificates
must be installed on both sides.
 Webex-RD (Rem ote Device)(Still Spark-RD at the tim e of w riting this guide): This device is attached to a user's w ork
number. It links a user's Cisco Webex account SIP identity to the enterprise SIP identity. From a technical standpoint, the
Webex-RD masks outbound calls from Cisco Webex w ith a user's w ork number. Incoming calls ring both the user's Cisco
Webex Teams app and desk phone.
This feature builds upon Call Service Aw are, w hich complements enterprise calls w ith instant content sharing, convenient access
to your call history, and the option to redial callers from anyw here. Call Service Aw are supports and is a prerequisite for Call
Service Connect.
The follow ing points provide a functional overview of the feature:
 Hybrid Call Services for Cisco Webex Devices w ill create and use a Cisco Webex Remote Device (Cisco Webex -RD) in
on-premises Unified CM to route calls to enterprise extensions, users, and PSTN.
 Features from on-premises phones (such as hold, transfer, and conference) can include the Cisco Webex device.
 Any calls from Places to PSTN or on-premises extensions are anchored to the Cisco Webex -RD in Unified CM.
Cisco dCloud
Demonstration Steps
1 Dem onstrate Hybrid Call Service for Cisco

Webex Devices
Before using, verify the Call Service show s Activated for the
Place.
As Charles Holland:
I am in another building on campus because I

just finished w ith an onsite event, but the only
problem is now I have a conference w ith a
customer and not enough time to return to my
desk. The customer w ants to use their ow n
bridge, w hich requires calling a phone number, I
can’t use SIP dialing.
Because our company uses Hybrid calling w ith

Cisco Webex devices, I can step into the nearest
open conference room and dial this outbound
number from any device in a shared space.
 After the room device’s call service is activated you
I dial the number and Cisco Webex Hybrid
should see the DID displayed on the top left of the screen.
Calling connects me through the PSTN to the
customer’s conference bridge.
NOTE: If you registered the device before the call service for
the place show ed activated, the DID number might not be
displayed immediately. If the call service has activated and
you do not w ant to w ait for the number to show up you can
restart the device. It should be displayed after restart.
 You can receive inbound calls to this DID number from

the PSTN.
 For outbound dialing rules and patterns see this page.
Cisco dCloud
Scenario 6: Cisco Webex Teams Features

In this scenario, you w ill take a look at some of the new features of the Cisco Webex Teams client. You may use your ow n client in
this scenario, how ever the steps w ill use the clients installed on Charles and Anita’s w orkstations. dCloud: The Cisco Demo Cloud
Demonstration Steps

1 Dem onstrate Do Not Disturb Open the Webex Teams client on Workstation 1
(198.18.1.36). Credentials are dcloud\cholland and
As Charles:
Passw ord: C1sco12345. While you are logged in as
I am loving all the new features I get w ith Cisco Charles, click his avatar, then Status and choose a time
Webex. One of these features is do not disturb to set to Do Not Disturb.
(DND). I can easily set DND in my Webex
Teams application so I can make sure I am not
disturbed during important times such as
meetings. I am about to go into a meeting, so I
am going to set DND right now .
 You can also demonstrate using the mobile client.
Cisco dCloud

2 Dem onstrate Scheduled Webex Meetings On Workstation 1, open the Cisco dCloud:
WebexTheTeams clientCloud
Cisco Demo
Charles (cholland@cbXXX.dc-YY.com and passw ord

as
I really like using Cisco Webex to host meetings.

dCloud123!) and make sure Outlook is opened as w ell.
It’s very quick and efficient to start an impromptu
meeting betw een my team or to setup a
 Click the Create Space button [ ] and choose Create
reoccurring scheduled meeting that I can put in
a Space.
my calendar.
 Give the Space a name: Team Meeting.
I w ant to setup a team meeting for my team
using Cisco Webex. I am going to do that now .  Add Anita and few other people.
First, I am going to create a Webex Teams
 Once everyone has been added, click Create.
space and add my team to this space.
Once I have my space created I am going to

setup a scheduled meeting using this space and
Outlook.
As my meeting invite comes up I see that it

already has a link created inside the message so
users can click the link to join the meeting right
aw ay. It also gives me a video address so I can
dial in directly from my video endpoint if I w ant. It
is so great that Webex gives me so many
options to connect!  Send a message to the space to start the space w ith
everyone.
 Click the activity menu [ ] and choose Meetings [ ].
 Click Create Meeting Invite .
 Bring Outlook back to the foreground and w ait for the

meeting invite to appear.
 Feel free to change the Start/End time, add a recurrence,

or add a message. Once completed, click Send.
Cisco dCloud

3 Dem onstrate Using Webex Meetings Open the calendar entry and click dCloud:
m eeting link that w as generated.
the JoinTheCisco Webex
Cisco Demo Cloud
As Charles Holland:
 It w ill first open the link in your w eb brow ser and then you
It’s time for my meeting, so I am going to open
w ill need to click the Open Webex Team s button on the
my calendar entry and enter the meeting using
pop up. If you check the box next to Alw ays open these
the link inside.
types of links in the associated app then you w on’t
Wow that’s amazing, it opens my Cisco Webex have to click the button next time. It w ill just open
Teams application and I can use one button to automatically.
call into the meeting.
 Click Start w ith video.
As Anita Perez:
 Go to Workstation 2, open Webex Teams (if not already)
Looks like it’s time to join the team meeting. and sign in as Anita Perez (aperez@cbXXX.dc-YY.com
Within my Cisco Webex Teams application, I can and passw ord dCloud123!).
see Charles has already joined. I am going to
Since Charles started the meeting, Anita w ill receive a notice
call in as w ell.
to join in her Webex Teams desktop client. See also that the
As another user logged into the mobile client: space show s the avatar of all the participants that have joined
I can’t make it to my desk to join the team already. In this case, only Charles has joined so you only see
his avatar.
meeting because I am at an appointment. Luckily
w ith Cisco Webex I can join from anyw here. I am  Click the toast that show s at the bottom right of the
going to use my Cisco Webex Teams client and screen and then click Join w ith video.
join the team meeting w hich is already in
 From your mobile client, log in as one of the other users
progress because I can see Charles and Anita
in the space.
already in the space.
 Tap Join on your mobile Webex Teams app to join the
As Charles Holland:
meeting in progress. Notice you now see Anita and
Looks like I am getting background noise from Charles’ avatars in the meeting.
the mobile user. I can easily mute his line by
 To show mute, on your mobile phone, tap unmute.
accessing the participant list and clicking the
mute icon.  Within one of the clients, go to the participant list, if not
already show ing, by clicking the activity menu and then
choosing People.
 Mute the mobile user.
 Feel free to share your screen on any client during the

call.
 When finished, disconnect the call from all clients.
Cisco dCloud

4 Dem onstrate Webex Client White Boarding Open one of the Cisco Webex Teams clients
dCloud: using
The Cisco anyCloud
Demo
user from the space created earlier for the scheduled

As Charles Holland:
meetings task.
In addition to existing collaboration possibilities
 Within the space, click the Activities menu.
such as sharing files and sending messages, the
w hiteboard activity gives me another w ay to w ork  Click Whiteboard [ ].
w ith my teammates. I can quickly create visuals
 Click New w hiteboard at the top.
and share them in our team spaces or during our
team calls.  Start draw ing something on the w hiteboard and w hen you
I am going to make this quick draw ing and post it are finished, click Post snapshot and then send the
to our team space so others can make edits if snapshot to the space. This w ill notify all participants that
they w ould like. a new w hiteboard has been added.
As another team member:  From another client tap/click the snapshot in the space.
On desktop clients, it w ill open the w hiteboard for editing.
I just saw that Charles has posted a draw ing to
our team space. I need to go in and make a On mobile clients, tap the edit icon [ ].
quick edit to it.
 Make some edits to the draw ing on the other client.
I created this other draw ing but it’s not needed Changes are automatically saved and updated to other
anymore. I’ll go ahead and deleted it. users in real time.
 At the bottom of the current w hiteboard you can tap/click

All w hiteboards to view all the w hiteboards in this space.
Feel free to create more w hiteboards and tapping/clicking
New again.
 Go into the w hiteboard and click the trash can icon on any
w hiteboards to delete.
Cisco dCloud

5 Dem onstrate Moderated and Announcem ent
Spaces
Open the Team Meeting room youdCloud:
createdTheearlier.
Cisco Demo Cloud
 Click the [ ]button and choose the Moderate space

As Charles: option and click Yes on the pop-up w indow .
I am going to set this Team Meeting space up as  Click the activity menu and choose People.
a moderated room and then turn on
 You can see that you have been made the only
announcement mode. This w ay I can use this
moderator of the space. You can right click any person
space to notify the team of upcoming events. I
and choose Assign as m oderator.
am going to send an update to the team now .
 Turn on announcement space mode by clicking the [ ]

button again and choosing Turn on announcem ent
m ode. Click OK on the pop-up w indow .
 Send an announcement to the space.
 View the room as one of the participants of the space to

see the message at the bottom.
Cisco dCloud

6 Dem onstrate Out of Office On Workstation 1, open Outlook. dCloud: The Cisco Demo Cloud
As Charles Holland:  Click the File tab at the top left.
I am going to be out of the office for a few days. I  Click Autom atic Replies .
am going to set up out of office in Outlook so
 Click the radio button for Send autom atic replies .
other people w ill know . Luckily w ith the calendar
service that w as configured for our organization  Check the box next to Only send during this tim e range.
other people w ill see that I am out of office in  If not already set, set a Start tim e to a time in the past (to
their Cisco Webex Teams clients as w ell. turn on immediately).
As Anita Perez:  Set an End tim e to a time in the future.
I need to chat w ith Charles. I am going to pull up  Add some text to the box at the bottom such as “I am
Cisco Webex Teams and see if I can give him a currently out of the office”.
call.
 Click the tab Outside My Organization and add some
As I look in our 1:1 space I see he is out of the text to the box here as w ell. Click OK.
office. I’ll just send him a quick Webex Teams
message to call me w hen he is back in the office.
 Go back to Charles’ Webex Teams client. The Out of

Office check is triggered by a Webex action such as
search, @mentions, or going to a 1:1 space. Once it
changes it reads Out of Office until one minute before
the end time you set. If you did not set a time range,
then your status w ould just read Out of Office. Trigger
the change by sending a message to Anita using their
space.
 On Workstation 2, go to the space w ith Charles. The

status w ill be set there as w ell as if you completed a
search for his name. Send Charles a note telling him to
call you w hen he is back in the office.
Cisco dCloud
Scenario 7: Cisco Webex Board

The Cisco Webex Board: All-in-one Device for Team Collaboration
With the Cisco Webex Board, you can w irelessly present, w hiteboard, video or audio conference, and even annotate shared
content. It has everything you need for team collaboration at the touch of a finger. Use the Cisco Webex Teams app to connect
w ith virtual team members through the devices of their choice.
Key features of the Cisco Webex Board include:
 Designed w ith you in m ind: Enjoy an easy-to-use, touch-based, high-quality collaboration experience. Cisco Webex Board
integrates the most common tools needed for team collaboration in a physical meeting rooms into a single elegant device.
 Connect virtual team s through the app: You can store everything you create on the Webex Board in the cloud and
associate it w ith a virtual room. Team members can use the Cisco Webex Teams app to pick up w here they left off in the
physical room and continue w orking anyw here.
 Intelligently anticipates your needs : The Webex Board automatically w akes up w hen you enter the room. It detects your
Webex Teams app-supported device and suggests an activity, such as call, w hiteboard, or w irelessly share your
presentation.
 Technology for natural experiences: A pow erful 4K camera captures a high-resolution, w ide-angle image of nearly the
entire room. A 12-microphone array delivers crisp, clear audio, automatically amplifying and modulating voices so that all
meeting participants sound great.
In this scenario, you can use a Cisco Webex Board w ith any demo user. The Webex Board you are using is most likely connected
to the Cisco Webex service. If not, add the Webex Board as you w ould any other room device, w hich w as show n earlier in
Scenario 2. The Webex Board DOES NOT have to be connected to the same Webex organization you configured during this
demo.
Cisco dCloud
Demonstration Steps

1 Webex Board Calling (local) Log on to Cisco Webex Teams from your mobile or
desktop app as Rebekah, using the email
As one of the demo users:
rbarretta@cbXXX.dc-YY.com and passw ord
Our company just received a new Webex Board dCloud123!.
and it’s amazing! It w as so simple to setup and
Calling
use. I can use so many features locally right out
of the box!  Tap the Webex Board to bring up the main screen. You
w ill see three options: Call, Whiteboard, and Share
I am going to call Rebekah.
screen. If you w ant to return to the home screen, tap the
Wow this video is amazing. home button at the bottom center of the display.
I am going to pin my video so I can see myself  Tap Call.

during the call. Rebekah is telling me that she
 From the Webex Board, call Rebekah’s URI (rbarretta),
can hear me no matter w here I stand in the
or another user that is logged into the Webex Teams
room. These microphones are great!
client, using the format usernam e@cbXXX.dc-YY.com
and answ er on your Webex Teams client. Make sure to
mute both sides to eliminate feedback.
 On the Webex Board you have options to mute

audio/video, change volume, and end call. If you do not
see these options, tap the screen. You can also sw ipe up
from the bottom of the Webex Board to access the
volume control.
 Notice that your video disappears w hile in the call. You

can make it persistent by tapping the screen, then tapping
your video, and then tapping Pin selfview . Notice how
w ide of an angle the built-in 4k camera can reach. Move
around the room and test the Best View feature. The
video should zoom to allow the best view for the sending
video.
 Multiple people can test the microphone quality by having

at least one user on the Webex Teams app leave the
room and continue the conversation w ith the person/s on
the Webex Board. If there is room, w alk around the
Webex Board and continue to have a conversation.
Notice, on the remote end, the person w ill be able to be
heard clearly from anyw here they go in the room due to
the built-in 12-microphone array.
Cisco dCloud

2 Webex Board White Boarding during a 1:1
call
While you are still on a call, press dCloud:
tap Whiteboard.
the homeThe button andCloud
Cisco Demo
During our call, I w anted to share my thoughts in  Start draw ing something on the board and then tap the
a draw ing to Rebekah. I can do that easily by Share live button that is located at the bottom right of the
accessing the w hite board on the Webex Board. screen.
As I start to draw , I tap Share live so Rebekah  On your Webex Teams client you w ill see the w hiteboard
can see as I am draw ing. live and see any changes made immediately. To make
As Rebekah: any edits on your client, tap/click the edit button [ ]. At

Wow this w hite boarding feature is so cool! I can any time, if you w ant to stop sharing, you can tap Stop
see exactly w hat is draw n live. I can also sharing.
participate in the draw ing myself. This Webex  End the call.
stuff is so aw esome!
 You can view the Webex Board’s SIP address or Settings
by tapping the name at the top center of the screen. You
also have the ability to restart the Webex Board from this
menu.

3 Webex Board Local Screen Sharing If you have an HDMI cable, feel free to test the screen
sharing using it first. The HDMI port is located on the rear
I also have the ability to share my screen, either
near the bottom/center of the display.
via an HDMI cable or w irelessly. This is very
usefully during meetings in the conference room.  After testing w ith HDMI, disconnect and open your Cisco
This makes it so easy to share my Desktop to Webex Teams desktop client and click the Wireless
everyone in the room.
Sharing button [ ] at the top right of the client.
 Verify the Webex Board is selected in the drop-dow n list

and then click Screen Share.
 Choose a screen or application to share.
After a few moments, the screen share w ill start. You can
end your screen share you by clicking at the top

of your Desktop screen or by tapping the Webex Board
and then tapping Stop sharing. How ever, keep the screen
shared for the next section.
Cisco dCloud

4 Webex Board Annotation on Screen Share During your screen share from above, tapThe
dCloud: the Webex
Cisco Demo Cloud
Board screen and tap the edit button at the top left of the
With Webex I can also annotate on my screen
screen. It w ould be good to be sharing a document,
share to give more emphasis on w hat I am trying
presentation, or diagram that w ould need annotating.
to point out.
This w ill take a screen capture of the current share so you can
Now that I am finished annotating, I tap Done. I
start annotation. It w ill also end the screen share from your
can see that the annotation is located in the Files
device.
folder on the Webex Board.
 Annotate anyw here on the screen.
Wow , I can continue to annotate on the diagram.
I w ill go ahead and save it so w e can refer to it  Once you are finished you can tap the Done button on
later in a Webex Teams space. the bottom left of the screen. This w ill close out the
annotation screen and place it in the Files folder on the
Now I can edit if I need to later on my ow n client.
Webex Board.
Webex sure does make collaborating simple!
 Tap Files and choose the screen capture you w ere
annotating. From here you can continue annotating.
 You can also save your progress to a Webex Teams

space by tapping Save your w ork at the bottom right of
the screen. This option w as also available earlier before
you tapped done to save it to your files.
 Tap Save your w ork .
 On the Next screen verify your w ork is selected and then

tap the right blue arrow to continue.
 On the next screen, you should see your name from the
paring earlier. You can also add other people into the new
space you are creating now .
 Keep the screen as is or add additional people to the new

space if you w ould like. Once you are finished, tap the
blue checkmark.
 Go to your Webex Teams client and verify the new space

has been created w ith the snapshot located in the Files
container.
 After a few moments, the screen share w ill start. Once

you are finished sharing your screen you can end by
clicking at the top of your desktop screen or by

tapping the Webex Board and then tapping Stop sharing.
Cisco dCloud

5 Webex Board White Boarding (local) From the home screen, tap the Whiteboard icon. Demo Cloud
dCloud: The Cisco
This Webex Board is great at w hite boarding. I  Start creating a draw ing utilizing the colors listed at the
can w alk right into the room and pull up the w hite bottom of the screen. Along w ith the different colors, you
board and start using it. also have an eraser w ith a clear all function. Use the
Webex Board pen or your ow n fingers to draw . Also, note
I am going to create a draw ing and then another
that you have the ability to draw tw o simultaneous lines.
one. Wow , this is so useful, especially in
meetings. I also have the ability to delete any  After draw ing on your first w hiteboard, leave the draw ing
w hiteboards I create locally. I can do this either there and tap New w hiteboard at the bottom left of the
by clicking one by one or I can delete all of them screen.
at once.
 Create another draw ing on this new w hiteboard.
I also have the ability to save a w hiteboard to a
 When you are finished draw ing, tap All w hiteboards.
new space if I need to keep it for later. I see the
You are now view ing all local w hiteboards.
new space in my Webex Teams client now after
tapping Create Space. This is going to be a very  You have the ability to delete all or some w hiteboards by
useful feature for those ad-hoc meetings. tapping Select at the bottom right of the screen.
I also know w hen the Webex Board goes to  A circle appears at the bottom right of each w hiteboard. If
sleep or I press and hold the home button it w ill you tap any of your w hiteboards, a checkmark appears in
erase any local w hiteboards. I w on’t do that just this circle. Once a checkmark is put onto one of the
now because I w ant to share these w ith the w hiteboards you can tap the Delete option at the bottom
team. left of the screen to delete the selected w hiteboards. Do
not delete any right now .
 Open one of the w hiteboards created and tap Save your

w ork.
 Make sure at least one person is paired w ith the Webex

Board and then tap Create Space.
 View the new space that w as created in your Webex

Teams client.
 Rest your finger on the home button to start the sleep

process. Once it starts, tap the Webex Board screen to
cancel. Go back into the w hiteboards and view all
w hiteboards again.
 Go to the home screen and tap Close this Space at the

bottom.
Cisco dCloud

6 Saving Multiple Local Whiteboards to a
Space
Pair multiple clients w ith the Webex
possible.
Board
dCloud: again,
The if
Cisco Demo Cloud
As I am creating a w hiteboard during a meeting I  Create one or tw o more w hiteboards.

w ant to create a Webex Teams Space w ith
 Go to All w hiteboards and tap Select.
everyone in the room to share the w hiteboard.
 You can tap the each w hiteboard and tap Save your
I see I also have an option to save these local
w ork.
w hiteboards to a Webex Teams Space by
tapping the Save your w ork button.  Once multiple people are paired you w ill see them in the
list.
I can see all the people paired to this Webex
Board in the room.  Tap Create Space.
After tapping Create Space, everyone in the  Go to one of the paired clients and see the space created
room can see a new space created w ith the w ith all the w hiteboards.
w hiteboard.
 You can continue to edit the w hiteboard from any of the
Everyone now can make edits in real time in clients or the Webex Board.
their ow n clients and I can continue to make To prepare for the next step:
edits w ith the Webex Board.
 Go to the home screen on the Webex Board and tap
This Webex Board is one amazing product!! Close this space .
 The tap Whiteboard again. Make sure there is at least

one w hiteboard available. If not, create one or more and
then move to the next step.
Cisco dCloud

7 Webex Board Move Whiteboards Before the demonstration, setup adCloud:
new space andDemo
The Cisco add Cloud
multiple file types, such as documents, presentations, and
I w ant to share these great local w hiteboards
photos. After creating the space, add a few of your demo
w ith my team. In order to do that I w ant to use
users to the space.
Webex Teams on my mobile and connect to a
space.  Open Webex Teams on at least tw o other clients. One to
pair w ith the Webex Board and the other as a remote
First, I am going to open this Space I have
user. You are now ready to continue w ith the demo.
started w ith my team and use the activities menu
to open this Space on the Webex Board.  Go back into all w hiteboards on the Webex Board. Make
sure there is one or more w hiteboards already created.
Right aw ay I notice I am connected because of
all the new options I have. Also, the name of the  Open the activity menu and at the bottom of the menu,
space is displayed at the top left of the screen choose Open on Webex Board. This option w ill be
and the name of the board at the top center has available IF you are paired w ith the Webex Board.
been removed.
Notice once you are connected you have more icons on the
I am going to go back into the w hiteboard. screen. Also, the space name w ill be at the top left of the
screen and the Webex Board name, at the center, w ill be
Wow , just like that I am prompted to move all my
gone.
local w hiteboards into my Webex Teams Space.
I am going to tap Move all w hiteboards. That  Tap Whiteboard.
w as very simple.
 Tap Move all w hiteboards. You should see all the
As another user on a Webex Teams client: w hiteboards that you created locally on the Webex Board.
These are some great draw ings, thanks for

sharing w ith the team.
Maybe w e can have a call to discuss w hat you

have here.
Cisco dCloud

8 Webex Board Call/Whiteboard in Meetings From the home screen, tap Call. Instead of getting
dCloud: The a Cloud
Cisco Demo
keyboard to dial a number you go straight to green call

As Webex Board user:
button to make the call.
Since I am connected to this Space I can easily
 Tap the Video Call button to dial into the space to start
call in to start a meeting. All I have to do is tap
the meeting.
the Call button and tap the Video Call button to
initiate the call. On your other Webex Teams clients connected to this Space,
you receive a notification to join the meeting.
Just like that I have started the meeting.
 Chose Join to call into the meeting from one or more of
As a remote user:
the clients.
I see on my Webex Teams client that a meeting
 Once all your clients join, open one of the w hiteboards
is in now in progress. All I have to do is tap the
and tap Share live.
Join button.
 On one of the remote Webex Teams clients, tap/click the
This is great, I didn’t have to dial a phone
number or enter a meeting number. It just joined edit button [ ] and make some changes.
right into the meeting. Webex makes things so  Tap Stop sharing on the Webex Board.
easy!
As the Webex Board user:
Now that everyone is connected, I can open this

w hiteboard and share it live w ith everyone.
They can even make changes if needed.
As a remote user:
This is great! I can see the w hiteboard on the

Webex Board in real time. I can even make
changes myself by clicking the edit button.
Cisco dCloud

9 Webex Board Call/Files in Meetings From the home screen, tap Files. dCloud: The Cisco Demo Cloud
As Webex Board user:  The test a number of different file types in the space.
Open any of the files, such as a Pow erPoint.
I can also show this Pow erPoint I have been
w orking on w ith the team. Let me just go into  If you opened a Pow erPoint, Word doc, or PDF, notice
Files and open it up. you can advance the slides/pages using the slide view er
at the right of the screen. You can change the slide/pages
Now I can discuss each of the slides w ith my
by sliding your finger up and dow n on the slide/page. You
team on the call. This is fantastic!!
can hide/unhide the slide view by tapping the screen and
tapping the [ ] icon at the bottom right of the screen.
 You can also zoom using tw o fingers and dragging them

aw ay from each other. Zoom is available on other items ,
such as photos. When you are finished opening the
different file types continue on w ith the demonstration.
Cisco dCloud
Scenario 8: Cisco Webex Calling Features

In this Scenario, you w ill demonstrate w ith Taylor and Kellie’s phones the call features available w ith Cisco Webex: Auto Attendant,
Hunt Groups, Call Park, Paging Groups, Barge/Privacy, and Call Pickup. The steps below use these features that w ere previously
configured in the session w ith the scripts and bulk provisioning CSV. There is a help desk on-site at dCloud Realty w hich they use
to field calls.
Demonstration Steps

1 Verify/Update Call Features Settings Open the Cloud Collaboration Management portal
(https://admin.w ebex.com) and log in as Charles.
You can modify any of the settings in any of the
call features created w ith the script during setup.  Navigate to Services > Call > Features.
In this current setup, Taylor and Kellie are in all
 You can note all of the pilot numbers used in the
call features.
demonstration. They w ill also be listed in the
You should make these optional changes before demonstration steps.
the demonstration.
 If you w ould like to make any changes to the features,
To see how to configure these features, use the click the Edit button [ ].
Webex Enablement Lab.
Cisco dCloud

2 Auto Attendant Since there is no PSTN access in dCloud:
the demo, you w
The Cisco ill need
Demo
to log in to one of the Webex Teams clients as one of the

Cloud
As Customer:
demo users. This w ay you can dial the local number
I need to call dCloud Realty to see if I can get assigned to the auto attendant (5333). You can also use
more information on this house I am trying to one of the desk phones or third desk phone, if available.
buy.
 Once logged in as the “customer”, call 5333.
I have their number, so I w ill dial it and press 3
 Press 3 to reach support. This w ill demonstrate the hunt
for support.
group configured by the script.
As Kellie:
 Answ er on Kellie’s phone.
Hi thank you for call dCloud Realty, my name is
Kellie, how may I help you.
As Customer:
Hi Kellie, this is Ricardo. I w ould like to get some

information on a mansion I saw in Evergreen
Valley.
As Kellie:
No problem, let me connect you to one of our

agents, Taylor, and he w ould be happy to help.
Let me connect you to him now .
Cisco dCloud

3 Call Park and Page While on the call, press one of thedCloud:
black menu buttons
The Cisco at
Demo Cloud
the bottom of the screen and press the softkey for Call
As Kellie:
List.
Taylor w ould be the best agent to handle this call
 Press the softkey for Call Park and take note of the
since he is familiar w ith the Evergreen Valley
directory number that is assigned to the call.
area. I am going to park this call and then page
Taylor to pick up the call.  Dial the paging group number (5555) and page Taylor to
answ er the call parked on number **** (w hatever number
As Taylor:
it w as parked at).
I just heard Kellie’s page about the customer
 On Taylor’s phone, dial the DN of the parked call.
parked on line ****. I am going to dial that
number so I can continue the call w ith the  Continue the conversation and hang up w hen finished.
customer.
Hi Mr. Customer, this is Taylor, how may I help

you.
As Customer:
Hi Taylor, I w ould like to have more information

on the mansion at 123 Evergreen Lane.
As Taylor:
Sure thing, let me give that to you. (Give

information and continue w ith the call to finish
the story and hang up w hen finished).
Cisco dCloud
4 Barge and Privacy While still logged in to your mobile client as the
dCloud: “customer”:
As Kellie:  Make sure the Privacy button on Kellie’s phone is green.
I am going to call a customer about possible  From Kellie’s phone, choose the shared line (5150) and
show ing times for the mansion they w ere calling dial the DN of the user on the mobile client.
about and to see if they have any additional
 After inviting Taylor onto the call, click the shared line on
questions.
Taylor’s phone BEFORE removing privacy on Kellie’s
Hi Customer, this is Kellie from dCloud Realty, I phone.
just w anted to give you a call about available
 Notice that the active call is not seen on the screen after
time slots to go see the mansion you called
pressing the shared line.
about earlier. We have this Saturday at 8, 11,
and 3. Would one of those times w ork for you?  Press the Privacy button on Kellie’s phone to make the
light go off.
As Customer:
 Notice now the call can be seen on Taylor’s phone. Now
Hi Kellie, yes 11am w ould w ork best for me. I
he can join the call.
also had a question about the neighborhood.
 Press the red button next to the caller information to join
As Kellie:
the call.
Sure thing, Taylor know s that area very w ell, I
 Continue the conversation and end the call w hen you are
see him w alking in now . Let me ask if he can join
finished.
us on this call to answ er your questions. Taylor,
can you jump on this call w ith Customer and
answ er a few questions.
As Taylor:
Yes no problem, I see you are on our shared

line, let me barge into the call. Kellie I can’t see
the call can you turn your privacy off?
As Kellie:
Sorry about that, let me turn off privacy so you

can join the call.
As Taylor:
Ok great I can see the call, jumping on now . Hi

Customer, this is Taylor, w hat can I help answ er
for you.
As Customer:
Yes, can you tell me more about the

neighborhood? (Continue conversation and end
call w hen finished.)
Cisco dCloud

5 Call Pickup Using your mobile client, call Taylor’s
the client.
direct
dCloud: The line (5026)
Cisco as
Demo Cloud
Clients sometimes call Taylor and Kellie directly.

Since they w ork in the same office they w ere  Do not answ er the call on Taylor’s phone, instead use the
setup w ith the Call Pickup feature. That w ay if a Pickup softkey on Kellie’s phone.
call comes in to one of their phones directly, and
 While on the call, press one the black menu buttons at the
they have step aw ay, the other one can answ er
bottom of the screen and press the softkey for Call List.
the phone for them w ithout leaving their desk.
 Press the softkey for Call Park and take note of the
As Kellie:
directory number that is assigned to the call.
Sounds like Taylor is getting a phone call on his
 On Taylor’s phone, dial the DN of the parked call.
line. He stepped aw ay for a second. He told me
he w as w aiting on an important call from a client  Continue the conversation and hang up w hen finished.
and asked if I could answ er any calls that came
in for him to his direct line.
Answ ering the call:
Hi w elcome to dCloud Realty, this is Kellie, how

may I help you?
As Client:
Hi Kellie, this is John Smith. I w as calling to

speak to Taylor about my upcoming
appointment.
As Kellie:
Yes, Taylor is here but stepped aw ay for a

moment and asked that I take a message. Oh
w ait, looks like Taylor is coming back now . Let
me get him on the line for you.
Taylor, John Smith is on the call for you. I’ve

parked the call at ****.
As Taylor:
Thanks Kellie, I’ll pick up the call right now .
Continue the conversation w ith Taylor and John

as needed.
As Kellie:
Since w e’ve moved to Cisco Webex it’s made

our w ork flow so simple and easy to use. I love
Webex!!
Cisco dCloud
Scenario 9: Pro Pack for Cisco Webex Control Hub

In this Scenario, you w ill demonstrate many Pro Pack features that you can get w ith Cisco Webex. There are tw o types of services,
standard and Pro Pack. The standard services come free w ith Cisco Webex w ith no additional add-ons. The Pro Pack add-on
provides additional services. For more information on Pro Pack for Cisco Webex Control Hub go here
https://collaborationhelp.cisco.com/article/en-us/np3c1r m.
The follow ing features are in this demonstration:
Com pliance – eDiscovery Search and Extraction Tool - eDiscovery comes free w ith Webex under the standard offering;
how ever, w ith the standard offering you w ill only be able to go back and search up to 90 days. With Pro Pack, your search is
unlimited.
With the eDiscovery search and extraction tool, you can access unlimited data to search and retrieve information w ithin Cisco
Webex Teams spaces. Use email addresses, space IDs, keyw ords, and specific time limits to narrow the search.
As a compliance officer, you can use Cisco Webex Control Hub to search through any conversation in the Cisco Webex Teams
app. You can look for a specific person in your company, find any content they have shared, and then generate a report of your
findings. You can also look through a specific space for information.
Visit https://collaborationhelp.cisco.com/article/en-us/DOC-21569 to view more information about eDiscovery, including information

about the compliance officer role and the reports provided.
Security – PIN lock enforcem ent - To ensure that content is secure in the Cisco Webex Teams app, you can set up a PIN lock.
After a PIN lock has been enabled, people can only use Cisco Webex Teams on mobiles w ith PINs or lock screens.
Security – File Share Controls - You can control how people share files in Cisco Webex. If you w ant to prevent data loss,
eliminate malw are concerns, and apply policy controls on specific Cisco Webex Teams apps, you can restrict users from
dow nloading, preview ing and uploading files to the Cisco Webex Teams apps.
Security – Revoke access - When people lose their mobile phone, or somebody leaves your organization, you can remotely
reoke their access and w ipe any cached Cisco Webex content from their mobile phones.
Cisco dCloud
Demonstration Steps

1 Dem onstrate the eDiscovery search and
extraction tool
Eric Steele has already been assigned the compliance
officer role. Navigate to https://admin.w ebex.com/ and log
in as esteele@cbXXX.dc-YY.com w ith passw ord
As Eric the compliance officer:
dCloud123!.
I am the compliance officer for dCloud Realty. I have
 Enter Stefan’s email address into the first box.
been notified by our legal department that they
(sm auk@cbXXX.dc-YY.com ).
require any Webex Teams conversations Stefan
Mauk, a dCloud Realty employee, has had w ith  In the Where Messages contains box, enter the key
anyone outside of our company about an inside w ord Blackbriar. The search w ill take some time to finish.
program called Blackbriar.
 Due to the demo setup, there should be one space found
With Cisco Webex, I can use the Webex Control Hub w ith this keyw ord.
to find this data.
 In the Report Nam e and Description enter some
First, I w ill log onto the Webex Control Hub w ith my relevant information.
account.
 After entering a name and description, click Generate
Legal gave me the keyw ord Blackbriar to search for Report.
so I w ill search for that against Stefan’s email
 After the report is generated, click Dow nload Report.
address.
For legal reasons, you might not be allow ed to view the report,
After the report is found as Eric:
how ever, for demo purposes you can view it and use the steps
Looks like I found one space that mentions below to navigate through it.
Blackbriar. I’ll go ahead and generate and dow nload
 This w ill dow nload a zip file that w ill include a report in the
the report.
JSON format. Extract the report and brow se to the folder
I w ill hand this report over to legal as requested so that w as extracted.
they can continue w ith their investigation.
 You may view the file in any text editor. Since the report is
Wow , this Cisco Webex eDiscovery search and in a JSON format it’s recommend to use a JSON
extraction tool made that task very easy! view er/formatter to make the file more readable.
 Search for the w ord Blackbriar in the document. You can

also search for “m essage” to see each message Stefan
sent in this space.
 The conversationID field w ill give you the space ID the

conversation took place in.
 Since the conversation happened w ith a user outside of

the organization those user fields w ill be null.
Cisco dCloud
2 Dem onstrate the PIN lock enforcem ent feature To demonstrate this feature you w ill need
device that you can turn off the PIN.
to have
dCloud: a mobile
As Charles the org administrator:

 The PIN enforcement is off by default and needs to be
In our company w e have a policy that any mobile
turned on in the Control Hub by Charles. Log in as
device our employees uses w ith Cisco Webex has to
cholland@cbXXX.dc-YY.com w ith passw ord
have the PIN feature enabled. I need to go and
dCloud123!.
enable this feature in the Control Hub.
 Navigate to Settings.
With one click of the mouse I am now enforcing our
company policy to have a PIN enabled on any device  At the top of the page select the checkbox for Users can
w ith Cisco Webex Teams installed. only launch the Cisco Webex Team s app on m obile
devices protected w ith lock screens .
As user in the org:
 If you have the ability to turn off your PIN on your mobile
After opening the Cisco Webex Teams client and
device you can test this feature by turning off the PIN,
seeing the pop-up:
then open the Cisco Webex Teams client and log in w ith
Looks like our company is now enforcing me to have one of the users in the lab.
a PIN on my mobile devices. It’s understandable
 When you open the mobile app you w ill be presented w ith
since w e don’t w ant our valuable information to be
a pop up that tells you a passcode is required and in
easily available in case of an unprotected mobile
order to keep using the app you w ill need to set a
device. I’ll set a PIN now .
passcode. The only option available is then to log out.
After setting a PIN:
Ok after setting a PIN its allow ing me to use the

Cisco Webex Teams app again.
I am so glad I w ork for a company that protects our

company proprietary information!
Cisco dCloud

3 Dem onstrate the file share controls feature You w ill w ant to prepare by creating a space
dCloud: usingDemo
The Cisco an Cloud
existing space that has a file shared in it, such as a text
As Charles the org administrator:
document.
Infosec contacted me this morning and asked if there
 All file sharing is enabled by default on every device and
w as a w ay that w e can prevent dow nloads and
needs to be disabled in the Control Hub by Charles. Log
uploads of files in Cisco Webex Teams. They are
in as cholland@cbXXX.dc-YY.com w ith passw ord
concerned about the secure nature of our company
dCloud123!.
and do not w ant files to be distributed. I told them
yes and now I am going to turn these file restrictions  Navigate to Settings.
on in the Control Hub.
 In the File Sharing Control there are a number of check
Now I can go into my Cisco Webex Teams boxes for dow nload, preview , and upload restrictions.
application and test by trying to upload/dow nload a
 If you choose a restriction policy in an app, then
file.
Whiteboards in that app are disabled.
I can see w hen I try to upload I get an error stating
 Select a check box for one or all of the options. You w ill
that I am unable to send the message. I also can see
need to Confirm the pop up stating the disabling of
that the app w ill not let me dow nload the item.
w hiteboards.
I love how Cisco Webex allow s me to configure
 After enabling one of the options, w ith a lab user, go to
settings to meet my companies needs.
that app type and try to complete the task you disallow ed.
 If you disabled upload then you w ill notice that w hen you
try to send the message you w ill receive and error stating
that you are unable to send the message. If you disabled
dow nload then the app w ill not all you to dow nload the
item.
Note the changes are immediate so you can turn off/on file
controls and verify in the app.
Cisco dCloud

4 Dem onstrate the revoke access feature In the Control Hub navigate to Users.
As Charles the org administrator:  Select a user from the list.
I w as contacted by a user w ho is concerned because  Click Roles and Security.

they lost their mobile phone w hile traveling and has
 At the bottom of the w indow click Reset Access.
not been able to located it. The had the mobile client
installed and w ere concerned that someone might be This w ill revoke all the tokens for this user. Keep in mind that
able to get into their valuable company information. this process can take up to 6 hours. You can delete the user
to remove their access immediately.
I told them w ith Cisco Webex that is no problem
because I can revoke their accounts access w hich
w ill log them out of every device.
I need to do this now and w ith the Cisco Webex

Control Hub it makes it so easy. WIthing a few clicks
the users account access has been revoked and w ill
need to log in on every app.
Amazing!
Cisco dCloud
Appendix A: Cisco Webex Password Reset Procedures

In some cases, it may be necessary to reset the passw ord of a Cisco Webex user account. The follow ing are the steps to complete
a passw ord reset for Charles Holland. dCloud: The Cisco Demo Cloud
1. Navigate to the Webex Teams w eb client (https://admin.w ebex.com) and enter the email cholland@cbXXX.dc-YY.com .
2. Click Next.
3. On the next page, verify it looks similar to the image below w ith exc eption to the XXX and YY parts of the domain. If it does
look similar, continue to the next step.
Figure 4. Correct Sign-In Screen
4. If your screen looks similar to the sign-in image above, click the Forgot passw ord? link at the bottom.
5. An email w as sent to Charles w ith reset instructions. Using remote desktop, connect to Workstation 1 ( 198.18.1.36), log in as
dcloud\cholland w ith passw ord C1sco12345. Open Outlook if not open already.
6. You should see an email in the inbox w ith the subject Passw ord Reset. Within that email, click Reset passw ord.
7. A brow ser w indow w ill open. Enter dCloud123! in the New Passw ord and Confirm new password boxes.
8. Click Save & Sign In.
9. Close out the brow ser and continue on w ith the demo.
Cisco dCloud
Appendix B: Single Sign-On (SSO) Configuration with AD FS

All users are using the basic authentication provided by Cisco Webex, how ever, SSO can be used to demonstrate as w ell. There
are a few steps to enable SSO. dCloud: The Cisco Demo Cloud
Single Sign-On (SSO) Configuration (Optional)
1. While connected to Workstation 1 (198.18.1.36), open Chrome and from the home page, navigate to Cisco Webex Links >
Webex Control Hub.
2. Sign in as cholland@cbXXX.dc-YY.com w ith passw ord dCloud123!.
3. Scroll to the bottom of the Term s of Services and then click Accept.
4. On the Overview page, scroll to the bottom of the page to the Licenses card.
5. Click the cog w heel [ ] next to Single Sign-On.
6. Click the radio button for Integrate a 3rd-party identity provider (Advanced) and click Get Started.
7. Click Next on the Export Directory Metadata page. This step w as already completed for you.
8. Click the link that reads file brow ser.
9. In the Open w indow , click the FederationMetadata.xml file from the Desktop and click Open.
10. You should receive a Successfully im ported IdP m etadata file screen.
Figure 5. Successful Import
11. IMPORTANT: Click the radio button for Allow self-signed certificate in Metadata (less secure) since you are using a self -
signed certificate. May need to scroll dow n the screen if using a small display.
12. Click Next AFTER clicking the Allow self-signed certificate in Metadata radio button.
Cisco dCloud
13. Click Test SSO Connection.
14. This w ill open a new brow ser tab to test SSO.
15. Click ADVANCED and click the Proceed link. Then sign in as cholland w ith passw ord C1sco12345. Note the “i” in the
passw ord is a one (1) and not an exclamation mark (!).
16. If successful, you should see a Single Sign-on succeeded message.
Figure 6. SSO Successful
17. Close that brow ser tab.
18. If you had a successful test, on the Test SSO Setup screen click the radio button for The test w as successful. Enable
Single Sign On and click Save.
19. SSO has now been enabled for your organization. From here on, the user passw ords w ill be C1sco12345.
20. Before demonstration, sign out of the management portal and log in again w ith the SSO credentials.
NOTE: If SSO ever fails for the customer organization, the partner administrator can log into the partner portal and access the
customer organization from there. In the demo you do not have access to this account. If for some reason, like unable to log in w ith
customer admin, and you need to disable SSO then navigate to C:\dcloud and right click the disable_sso.ps1 file and choose
Run w ith Pow erShell. After the script is run SSO w ill be disabled.
Install the AD CA Root Certificate (Optional but mandatory if you want to demonstrate Webex on your own devices)
This section w ill guide you to install the CA certificate for the AD server onto your devices. On Workstation 1 and 2, this certificate
is already installed so you don’t have to install there if you plan on using Webex w ithin the w orkstations. Since you are using a self -
signed certificate in this lab, you w ill need to install this CA certificate to your mobile devices as w ell as you ow n computer if you
plan on demonstrating w ith those devices. If they are not installed, the Webex Teams app w ill show a completely w hite screen after
submitting the email address for the user. You only have to do this one time. Once the root cert is on your device SSO w ill alw ays
w ork in every demo forw ard. The only time you w ould have to reinstall is if you manually delete the root cert from the device.
1. To dow nload the root CA certificate, open your brow ser and navigate to http://cs.co/ad1cacert.
This w ill dow nload an ad1cacert file. Open this certificate on your device and install it. Basic instructions are below .
2. For Mac, open the certificate and Add it to the login keychain.
a. After adding the certificate, in Keychain Access w indow (if not open, then open Keychain Access app) complete a
search for ad1 and open the certificate to view the properties.
b. Once open, expand Trust and change the When using this certificate drop-dow n list box to Alw ays Trust. Then
close out the certificate and keychain access.
Cisco dCloud
Figure 7. Trusting AD1 Root Cert
3. For Window s, open the certificate and Install Certificate into the Trusted Root Certification Authorities store.
Figure 8. Installing AD1 Root Cert
4. For iOS, email yourself the certificate, open it on the device, and go through the screens to install it.
5. For Android, rename the .cer extension to .crt, email yourself the certificate, open it on the device, and go through the screens
to install it.
Cisco dCloud
Test SSO with Lab User (Optional)
In this section, you w ill test SSO using Anita. First, check to see if Anita received an email from Cisco Webex
1. From your ow n computer, open a different w eb brow ser and/or clear the brow ser cache if you have used it already to log into
Webex Teams w ith a different user. You can also use the private/incognito mode of your current brow ser.
2. Navigate to https://team s.webex.com .
3. Enter the email address aperez@cbXXX.dc-YY.com and then click Continue.
4. You w ill go to the Cisco dCloud SSO page. Sign in as aperez with the passw ord C1sco12345.
5. After you go through the initial setup items, you should now be logged into Cisco Webex.
6. Feel free to log in w ith any of the users in the organization anyw here you w ould like: w eb, mobile, or desktop. All passw ords
are C1sco12345.
7. It is important to log into Webex w ith each of the demo users that you plan on using. This w ill make sure all their Webex
services w ill activate.
Cisco dCloud
Appendix C: Configuration Completed by Script

The follow ing steps w ere completed using the script located on Workstation 1. Use this section as a reference and to verify
configuration during troubleshooting, if necessary. dCloud: The Cisco Demo Cloud
WebEx Site Configuration
1. On the Expressw ay-C server, navigate to Applications > Hybrid Services > Calendar Service > Cisco WebEx
Configuration.
2. Click New .
3. Configure the follow ing:
Table 4. Cisco WebEx CMR Configuration
Setting Configuration
Fully Qualified Site Name cbXXXYY.webex.com
Username Leav e blank

Password Leav e blank
Def ault Site Yes (default)
4. Click Add.
Configure Call Connector
1. Navigate to Applications > Hybrid Services > Call Service > Unified CM Servers .
2. Click New .
3. Configure the follow ing:
Table 5. Unified CM Servers
Unif ied CM Address cucm1.dcloud.cisco.com
Username webex
Password dCloud123!
4. Click Verify Credentials .
5. After the page refreshes, configure the follow ing:
NOTE: The remaining fields w ill show up after changing the drop-dow n menu to Automatic.
Table 6. Call Service Connect Configuration
Cisco Webex Remote Device Configuration Automatic
Ty pe
Dev ice Pool dCloud_DP

Location Hub_None
Calling Search Space Call_Everyone
Cisco dCloud
Reroute Calling Search Space Call_Everyone
6. Click Add.
7. Navigate to Applications > Hybrid Services > Call Service Overview .
8. Change the Active drop-dow n menu to Enabled and then click Save.
9. After the page refreshes, the Status should read
Cisco dCloud
Appendix D: Directory Connector

All user’s avatars should have been uploaded via the automatic setup script. How ever, if some w ere missing or you w ould like to
sync the directory to add more users, you can use the directory connector that has been installed on Workstation 1. It requires
some configuration in order to do the complete sync.
Directory Connector Configuration (Optional)
1. On Workstation 1, use the search box in the task bar to search for cisco directory connector . When found, click the
application icon [ ].
2. At the Sign In to Webex Teams screen, enter cholland@cbXXX.dc-YY.com and click Next.
3. Enter dCloud123! as the passw ord in the next box and click Sign In.
4. Click the radio button for AD DS and click Confirm .
Now that the Directory Connector is open, configure it to synchronize the users along w ith their pictures (avatars).
NOTE: To read more about the directory connector, dow nload the Directory Connector Administrator Guide.
5. Click Not Now to defer the dry run.
6. Click the Configuration tab at the top.
7. Click the Object Selection tab so you can specify the users to synchronize.
The Object Selection page gives you the ability to choose specific users to synchronize. The connector synchronizes the entire
domain’s users and groups by default. For this lab, you only synchronize a set of users in a specific Organizational Unit (OU).
8. UNCHECK the box next to Groups.
9. Click the Select button located in the On Prem ises Base DNs to Synchronize section.
10. UNCHECK the box next to DC=dcloud,DC=cisco,DC=com to de-select all the check boxes.
11. Check the box next to dCloud and click Select. (You must ONLY select the dCloud container)
Figure 9. Select OU
Cisco dCloud
12. Except for the Cloud Organization name, the Object Selection page should look like the screen shot below .
Figure 10. Object Select T ab

13. Click the Avatar tab and check the box next to Enabled.
Figure 11. Enable Avatar
14. In the Avatar URI Pattern box, enter the follow ing URI:
NOTE: On the Desktop, there is a text document named Pattern.txt that you can copy the pattern from.
http://ad1.dcloud.cisco.com /dCloud/directory/{m ail: .*?(?=@.*)}.jpg
This completes the configuration for the Directory Connector. There are other settings, such as schedules and attribute mappings,
but you don’t need to configure those for this demonstration. Now apply the configuration and synchronize the users.
15. Click Apply at the bottom of the screen.
16. On the pop-up, click Apply Config Changes .
Now you complete a Sync Dry Run to verify the correct users synchronize.
17. Click the Dashboard tab at the top.
18. Click the Sync Dry Run button [ ] and click OK.
You should see the seven users [ ] that w ill be added to your organization. There is also one Object that
Matched, w hich is Charles Holland’s account. If it doesn’t show this, then confirm your settings again.
19. Click Done.
Cisco dCloud
Now enable the synchronization.
20. Click the Actions menu and choose Synchronization Mode > Enable Synchronization.
Figure 12. Enable Synchronization
21. Click No on the pop-up since you already performed a dry run.
22. Click Enable Now on the pop-up to enable synchronization.
Now complete a full sync.
23. Click the Actions menu and choose Sync Now > Full.
Figure 13. Full Sync
24. Click Yes on the pop-up.
NOTE: In the Current Synchronization section, you can see the progress of user creation and avatar uploads. After the sync
completes, in the Last Synchronization section, you should see a status show ing: . If you received any
Sync errors/w arnings, try completing another full sync. You can also view the errors/w arnings in the Event view by clicking
the Launch Event View er button in the directory connector. Then navigate to Applications and Services Logs > Cisco
Directory Connector to view all the events.
25. Close the Directory Connector.

Cisco Webex Teams Cloud and Hybrid Services v3

Caricato da

Informazioni sul documento

Titolo originale

Copyright

Formati disponibili

Condividi questo documento

Condividi o incorpora il documento

Opzioni di condivisione

Hai trovato utile questo documento?

Questo contenuto è inappropriato?

Copyright:

Formati disponibili

Cisco Webex Teams Cloud and Hybrid Services v3

Caricato da

Copyright:

Formati disponibili

Cisco dCloud

Cisco Webex Teams Cloud and Hybrid Services v3

 About This Solution

 Get Started: Cisco Webex Trial Pre-Configuration

 Scenario 1: Cisco Webex Desk Phones

 Scenario 2: Cisco Webex Room Devices

 Scenario 3: Cisco Webex Teams Mobile App

 Scenario 4: Hybrid Services: Calendar Service

 Scenario 5: Hybrid Services: Call Service for Devices

 Scenario 6: Cisco Webex Teams Features

 Scenario 7: Cisco Webex Board

 Scenario 8: Cisco Webex Calling Features

 Scenario 9: Pro Pack for Cisco Webex Control Hub

 Appendix A: Webex Passw ord Reset

 Appendix B: SSO w ith AD FS Configuration

 Appendix C: Script Configuration

 Appendix D: Directory Connector

About This Solution

Accelerate teamwork with these tools

dCloud: The Cisco Demo Cloud

Cisco Webex Hybrid Services

 Are easier and faster to deploy

 Don't require the upfront capital investment of on-premises systems

 Can free up IT staff to focus on other priorities

Available Hybrid Services

Figure 1. Topology Overview

Table 2. Server Details

Name Description Host Name (FQDN) IP Address Username Password

AD1 Activ e Directory, DNS, AD FS ad1.dcloud.cisco.com 198.18.133.1 administrator C1sco12345

Workstation 1 Windows 10 wkst1.dcloud.cisco.com 198.18.1.36 cholland C1sco12345

PREPARATION IS KEY TO A SUCCESSFUL CUSTOMER PRESENTATION.

1. Initiate your dCloud session. [Show Me How ]

2. Click View to open the active session.

4. Connect your router and laptop. [Show Me How ]

Figure 2. Session Details Tab Example (Domain)

New -Mailbox -Nam e ‘New Room' -Alias 'newroom' -room

Figure 3. Session Details Tab Example (DID)

Initial Connection to Demo

2. Open Microsoft Outlook using the icon in the taskbar [ ].

3. For profile name, enter Charles and click OK.

Hybrid Services Configuration

2. Run the finish_hybrid_setup.bat file by double clicking it.

The dem onstration setup is now com plete.

Scenario 1: Cisco Webex Desk Phones

Taylor Bard – Webex meeting, call, and message.

Kellie Melby – Webex meeting, call, and message.

Rebekah Barretta – Webex meeting, call, and message.

Ricardo Filice – Webex meeting, call, and message.

Stefan Mauk – Webex meeting, call, and message.

Eric Steele – Webex meeting, call, and message.

STEP TALKING POINTS ACTIONS dCloud: The Cisco Demo Cloud

I open Kellie’s account and generate an  Click the Users tab.

 Click the ellipsis and choose Reorder.

 Wait for phone to refresh and test the speed dial.

STEP TALKING POINTS ACTIONS

2 End user Self-Care Portal phone registration

 Enter passw ord: dCloud123!

Hello, my name is Taylor Bard, a Project

Charles configured my account and I got an

STEP TALKING POINTS ACTIONS

to the terms of services and then clicking the Personalize

 Stay on the Self-Care portal page.

STEP TALKING POINTS ACTIONS