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COMMUNICATIONS PLAN:
Microsoft Live@edu / HeelMail
Contacts
Project Description
Microsoft Live@edu is the integrated e-mail system that will replace Webmail in its entirety in 2011. The service
name will be HeelMail and the domain name will be onyen@live.unc.edu.
The program has many features that will impact students’ day-to-day lives, including a calendar, outlook tools
(Word, Excel, PowerPoint, SkyDrive), a messaging system and more. Microsoft Live will be tailored and specialized
to fit the needs of UNC students. ITS will work closely with members of Student Government in a campaign to
successfully publicize and release the new system to the entire campus.
Technical Plan
Publicity Plan
Student Government Public Relations Team members will launch a publicity campaign for HeelMail beginning in
February of 2011. The effort will tentatively include the following:
HeelMail logo
Collateral materials – Advertisements, handouts, press releases, computer lab screensavers, mass e-mail,
napkin holder displays, pens, raffles, notebooks, croakies, cheap sunglasses, magnets and T-shirts
Media push – Collaboration with local campus media
RESNET informational sessions
Web presence – Help website with FAQ’s, Facebook page, and information on UNC, Student Government,
ITS and Webmail sites
Concert – Collaboration with Springfest and Carolina Union Activities Board to bring a well-known musical
artist or group to campus
Milestones/Important Dates
2010
November – Communications plan is finalized
December – Phase 1 begins
2011
January – Phase 2 begins
February – Publicity campaign begins
August 1st – Phase 3 begins
Audience(s)
Outreach Channels
Direct communication
Students and faculty: News articles, FAQ’s, informational sessions, collateral materials, concert, mass
e-mail distributions
Indirect/Other communication
Alumni: News articles, word of mouth, mass e-mail distributions, Webmail page
Considerations
We must always keep in mind the negative opinions of ConnectCarolina and make all of our plans in consideration
with the possible dislike of HeelMail. We want to dissociate ourselves from any bad publicity that ConnectCarolina
generated.
Key Messages
Budget
A proposal is being submitted to Microsoft regarding the budget.
Timeline of Activities
Note: weekly meetings are held between Student Government PR Team representatives and ITS representatives
each week