DGNB Criteria Buildings in Use GIB Version2015

THE DGNB (GERMAN SUSTAINABLE
BUILDING COUNCIL) CERTIFICATE

FOR BUILDINGS IN USE
CRITERIA FOR THE DGNB

“BUILDINGS IN USE” SCHEME GIB15
(14.10.2016)
© DGNB GmbH
DGNB “Buildings in Use” Certificate Page 2 of 85
Introduction
CONTENTS
Criteria for the DGNB “Buildings in Use” scheme GIB15 (14.10.2016) ...................................... 1
PRO9.1 Strategy and communication ........................................................................................... 7
Process quality .............................................................................................................................. 7
Objectives and relevance ....................................................................................................... 8
Evaluation and methods......................................................................................................... 8
References ........................................................................................................................... 13
PRO9.2 Facility Management ..................................................................................................... 14
Process quality ............................................................................................................................ 14
Objectives and relevance ..................................................................................................... 15
Evaluation and methods....................................................................................................... 15
ENV9.1 Resource efficiency ........................................................................................................ 19
Environmental quality .................................................................................................................. 19
ENV9.2 Procurement .................................................................................................................. 26
Environmental quality .................................................................................................................. 26
ECO9.1 Value maintenance and operating costs ....................................................................... 35
Economic quality ......................................................................................................................... 35
SOC9.1 User satisfaction ............................................................................................................ 43
Sociocultural and functional quality ............................................................................................. 43
SOC9.2 Sociocultural provisions ................................................................................................. 51
Sociocultural and functional quality ............................................................................................. 51
References ...................................................................... Fehler! Textmarke nicht definiert.
TEC9.1 Safety and operator obligations ..................................................................................... 58
Technical quality .......................................................................................................................... 58
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Introduction

TEC9.2 Mobility provisions .......................................................................................................... 64
Technical quality .......................................................................................................................... 64
References ........................................................................................................................... 70
APPENDICES ............................................................................................................................. 71
APPENDIX 1 ...................................................................................................................... 71
APPENDIX 2 ...................................................................................................................... 76
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Introduction
Stuttgart, 01.03.2017
© DGNB GmbH
Introduction
General principles
The DGNB certificate for “Buildings in Use, Version 2015” (GIB15) is issued on the basis of defined
requirements and submitted documents. The requirements for the GIB15 certificate are described in this
document in the form of criteria. The certificate is intended for existing buildings that have been in operation
for at least one year.
At present, a distinction is made in the criteria between requirements for office and administrative buildings
and shopping centres, but as the criteria are strongly focussed on existing processes, they may also be
relevant for other uses to which this set of criteria applies. Use-specific differences for other uses are agreed
directly with the DGNB during the certification process.
System contents
The scheme consists of nine criteria. These are allocated to the DGNB topics: Process quality (PRO),
environmental quality (ENV), economic quality (ECO), sociocultural and functional quality (SOC) and
technical quality (TEC).
The weighting of the individual criteria in the system can be found on the first page of each criterion. All
criteria follow this structure:
 Objectives
 Implementation
 Monitoring
 Evaluation
 Projects and measures.
This structure supports the implementation of the sustainability subject areas in existing processes and a
long-term orientation towards increased sustainability in the running of the building.
DGNB benchmarks
The DGNB provides its own benchmarks for various indicators, for the purpose of comparison. These
indicators are the final energy demand, energy-related CO2 emissions and occupancy rate in the criteria
“ENV9.1 Resource efficiency” and “ECO9.1 Value maintenance and operating costs”. These benchmarks
are continually developed from various perspectives. The DGNB will also provide benchmarks in future for
further indicators, such as the operating costs.
Exceeding the criteria
In some criteria it is theoretically possible to obtain more than 100 checklist points (CLP), but no more than
100 CLP can be entered for each criterion. Exceeding the criteria in this manner may be used in various
ways, depending on the project, to obtain the full number of evaluation points, thus making it more flexible.
Requirements of communal areas and overall areas
Some distinctions are made in the evaluation between “Communal areas, offices”, “Communal areas,
shopping centres” and “All areas in the building”. In these indicators, interim evaluations for partial areas are
possible. These are to be set out plausibly stating the proportion of the area in question. Communal areas
cover all the areas in a building that are not allocated to a particular tenant and are used in common.
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Introduction
Operator, user, building
A sustainable building in operation is affected by three main aspects: Operator, user and building. In the
evaluation tables it is clearly shown which aspect has the greatest effect on a positive evaluation. The three
aspects are denoted with icons; the operator with , the user with and the building with .
This allocation enables the effect of these aspects to be evaluated and influenced where appropriate. Users
are defined as persons who spend time in the building regularly and over an extended period (at least 20
hours per week), and who have a contractual relationship with the owner or a tenant of the building or are
themselves tenants.
Conversion table
The conversion of the checklist points into evaluation points should be carried out in accordance with the
following guidelines for all criteria.
CHECKLIST POINTS (CLP) EVALUATION POINTS (EP)
LIMIT VALUE L 0 0
REFERENCE VALUE RV 50 5
TARGET VALUE Z 100 10
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DGNB CRITERION
PRO9.1 STRATEGY AND

COMMUNICATION
TOPIC
Process quality
Weighting Weighting
in the criterion in the
(max.) system
(rounded)
STRATEGY AND COMMUNICATION 100.0% 5.0%
Objectives 5.0% 0.3%
Implementation 75.0% 3.8%
Monitoring 15.0% 0.8%
Evaluation 5.0% 0.3%
Projects and measures 2.0% 0.1%
© DGNB GmbH
Process quality Page 8 of 85
PRO9.1 STRATEGY AND COMMUNICATION
OBJECTIVES AND RELEVANCE

The aim is to achieve a property-specific strategy in line with the principles of sustainability and
within the framework of regular monitoring to adapt it to changing priorities.
The strategic anchoring of sustainability objectives is an expression of a positive approach, of commitment

and of the responsibility of the highest management levels within all the aspects (operator, user, building). A
sustainability strategy helps to define and to pursue long-term objectives. A fully formulated strategy is the
basis for including all parties involved and for using derived action plans, measures and initiatives to resolve
the operational issues that arise.
EVALUATION AND METHODS

1. Objectives
A sustainability strategy for a building supports the attainment of higher-level sustainability objectives. In
order to ensure the implementation of a sustainability strategy and that the sustainability aspects of the
building, sought or achieved, are communicated effectively, it should be set out from the start what is to be
achieved in the long-term and medium-term.
These objectives should include the following subject areas:
 Sustainability strategy for the building

 Environmental management, sustainability reporting and operator certificates
 Sustainability measures
 Information system on the sustainability of the building
 Green Lease
TABELLE 1 PRO9.1 objectives
DESCRIPTION WHOLE ASPECT

BUILDING
(CLP)
1. The objectives of a sustainability strategy for the building have been formulated. 2
OR: These objectives have also been passed in a suitable form to representatives 5
of the building’s users/tenants.
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2. Implementation
INFO
A maximum of 75 CLP can be used for the evaluation under this indicator.
2.1 Sustainability strategy
A sustainability strategy specifies the objectives and indicators, supports the derivation of action plans,
measures and initiatives in order to complete the tasks arising from the definition of objectives. It involves all
the relevant interest groups in pursuit of the objectives.
TABELLE 2 PRO9.1 Sustainability strategy

BUILDING
(CLP)
The following points are part of the existing sustainability strategy:
2.1.1 A schedule of objectives, which quantifies the 3

environmental, social and economic objectives and
indicates timescales
2.1.2 Appropriate indicators that enable effective 3

statements to be made on the current progress in
achieving the above objectives
2.1.3 Definition of the responsibilities for the monitoring, 3

development and, where appropriate, adaptation of the
strategy
2.1.4 Establishment of regular reporting on the indicators, 3

to enable the development to be pursued and to list the
derived measures
2.1.5 An overview of all the relevant interest groups and 3

how they are included in decision-making and the
implementation of measures
2.1.6 The strategy is accessible to users/tenants 5
The checklist points may be added up within this indicator.
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2.2 Environmental management, sustainability reporting and operator certificates
If the building is included in an environmental management system by the owner or tenants in accordance
with EMAS or ISO 14001, it can be assumed that it is covered by a continuous, quality-assured improvement
process for the relevant aspects of the building’s operation. The same applies to the use of sustainability
reports by the owner/tenant, if these address relevant aspects of the building such as energy, emissions,
water, waste, health and user comfort. If such systems are applied, it facilitates the documentation of many
criteria for this certificate.
TABELLE 3 PRO9.1 Environmental management, sustainability reporting and operator certificates
DESCRIPTION COMMUNAL AREAS ONLY: WHOLE ASPECT

OFFICE (CLP) BUILDING
SHOPPING (CLP)
CENTRE (CLP)
2.2 As part of an environmental management system, a 5 8 15

sustainability reporting system or an operator certificate
for the building, essential aspects are measured and
subject to a continuous improvement process (CIP).
2.3 Sustainability guidelines for the user
The sustainability guidelines should provide users with specific recommendations on environmental,
economic and social matters. The form of the guidelines may be chosen by the user themselves (e.g. paper,
digital, regular newsletter, etc.). The crucial factor is that all regular users of the building have equal access
to the information.
The guidelines include at least information on the subjects of energy conservation, water conservation, waste
separation and a healthy interior climate.
The guidelines should also provide information on the topics of safety, health in the workplace and access to
the workplace.
TABELLE 4 PRO9.1 Sustainability guidelines for the user

OFFICE (CLP) SHOPPING BUILDING
CENTRE (CLP) (CLP)
2.3 The building has a set of sustainability guidelines 10 12 20

with specific recommendations for the users of the
building. These are made available to all users.
2.4 Incentive system for the users
The aim is to integrate the users of the building into the process of sustainable management. To this end, the
users must be given opportunities to exercise influence. The potential of all users to contribute ideas should
be used to bring about improvements, by means of a property-specific sustainability suggestions process,
which may take the form of, for example, ideas competitions, suggestion boxes or similar. An essential
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incentive to participate is a system of recognition such as a report, a prize or a share in any savings made as
a result.
TABELLE 5 PRO9.1 Incentive system for the users

CENTRE (CLP) (CLP)
2.4 There is a system for the building which motivates 3 4 10

users by means of personal engagement to contribute
to the sustainable management of the building.
2.5 Information system on the sustainability of the building
The aim is to integrate the users into the process of sustainable management by means of attractive, readily
available information. An appropriate way of achieving this is an on-site information system on the
sustainability of the building. This should offer information by means of various information media (screens,
stickers, posters, noticeboards, labelling, etc.) on the savings achieved to date in the building, the objectives,
etc.
TABELLE 6 PRO9.1 Information system on the sustainability of the building

BUILDING
(CLP)
2.5 There is an on-site information system on the 10

building’s relevant sustainability indicators.
2.6 Green Lease
INFO
If no areas in the building are leased, no CLP can be recorded for this indicator.
The aim is to implement sustainable management by means of contractual provisions that also include any
leased areas. These may vary, from general formulations on conservation of energy and resources through
to specific guidelines. Orientation for the formulation of “greener” leases is provided by e.g. the sation (in
German) by the German Property Federation (ZIA): “Green Lease – Der grüne Mietvertrag für Deutschland”.
This includes a list of recommended provisions for “green” lease clauses. The implementation of this concept
across as many areas of the building as possible is evaluated positively. For this reason, the scope of the
actual implementation of “Green Leases” in the building is relevant to the evaluation.
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TABELLE 7 PRO9.1 Green Lease

BUILDING
(CLP)
2.6 There are provisions in the leases in the building 10

concerning sustainable use and management (Green
Lease), in which at least five of the ZIA recommended
provisions are included. The operator is negotiating with
tenants for signature of a Green Lease.
OR: There are provisions in the leases in the building 20

concerning sustainable use and management (Green
Lease), in which at least five of the ZIA recommended
provisions are included. The tenants’ signatures have
been obtained.
3. Monitoring
The inclusion of relevant interest groups in the building’s sustainability strategy helps with the take-up of new
subject areas, the examination of analyses from different angles and the scrutiny of target values and
benchmarks. External reporting on essential subject areas, indicators, measures etc. is also an important
instrument.
TABELLE 8 PRO9.1 Monitoring

CENTRE (CLP) (CLP)
3.1 A committee, which meets regularly, is 2 3 5

established for the monitoring, development and,
where appropriate, adaptation of the sustainability
strategy, with representation from all relevant interest
groups.
3.2 Regular reports are drawn up on the progress of 10

the sustainability objectives. These take the form of a
sustainability report for the building.
4. Evaluation
Once strategic and communication objectives have been formulated for at least a year, the actual degree of
attainment of the objectives can be positively evaluated.
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TABELLE 9 PRO9.1 Evaluation

BUILDING
(CLP)
4. The self-formulated objectives have only been 3

partially attained.
OR: The self-formulated objectives have all been 5

attained.
5. Projects and measures

If strategic and communication objectives are not attained, or if new objectives can be shown to have been
specified in the meantime, a list of projects or measures aimed at attaining the objectives should be drawn
up. This list should include a time schedule with responsibilities for implementation. If all objectives have
already been achieved in indicator 4, no points can be allocated within this indicator.
TABELLE 10 PRO9.1 Projects and measures

BUILDING
(CLP)
5. A list of projects/measures is in place for the 2

objectives that have not been attained.
REFERENCES
Recommended Green Lease provisions (in German): http://green-lease-standard.info/
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PRO9.2 FACILITY MANAGEMENT
DGNB CRITERION
TOPIC
Process quality
Weighting in Weighting in
the criterion the system
(max.) (rounded)
FACILITY MANAGEMENT 100.0% 20.0%
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The objective of Facility Management is to achieve optimum use and profitability of the building
during the use phase.
Facility Management comprises the management and gof the building, including the structural and technical
systems and facilities, on the basis of comprehensive strategies.

1. Objectives
To ensure the implementation of Facility Management that is strategically oriented, it should be specified
from the start which objectives are to be achieved in this area.
 Property strategy
 Process management and documentation
 Requirements of tenants and/or facility management (FM) staff
TABELLE 11 PRO9.2 Objectives

BUILDING
(CLP)
1. Property-specific objectives for the strategic 1

orientation of Facility Management have been
formulated.
OR: These objectives have also been passed in a 2

suitable form to representatives of the building’s
users/tenants/operators.
2. Implementation
2.1 Property strategy
A long-term property strategy for the owner and the users can be supported by optimally adapting the way
the building is run. An evaluation is made concerning whether a property strategy exists and is consistently
taken account of in the running of the building.
A property strategy includes, for example, a planned use duration, a target level of user satisfaction, a
maintenance strategy, etc.
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TABELLE 12 PRO9.2 Property strategy

BUILDING
(CLP)
2.1.1 There is a dedicated property strategy. This is 12

shown to be consistently taken account of in the
running of the building.
2.1.2 The dedicated property strategy expressly 6

refers to the running of the building in accordance
with an environment management system (EMS, e.g.
ISO 14001 or EMAS) or comparable regulations.
2.2 Process management and documentation
Process management underpins the process reliability and prevents loss of knowledge. The operator
responsibility includes all the tasks and skills needed to prevent dangers and damage from the running of a
property as a whole (e.g. fault management, reviews, servicing, fire safety, documentation, investigating
defects).
Comprehensive, well-maintained documentation ensures that meaningful information and parameters

relating to the existing buildings and running of the building are available.
An operator manual ensures the optimum, sustainable running of the building even in exceptional cases,
such as illness or a change of service provider. The operator manual does not necessarily need to be
compiled in a “book”; it is sufficient that the essential documents are easy to find, e.g. by means of a register.
The relevant contents of the manual can be found in the Appendix to criterion PRO3.2, scheme BBV13.
TABELLE 13 PRO9.2 Process management and documentation

BUILDING
(CLP)
2.2.1 A process landscape is in place that defines the 25

critical processes for understanding the operator
responsibility.
2.2.2 Building documentation is in place that ensures 15

that meaningful information and parameters relating to
the existing buildings and running of the buildings are
available.
2.2.3 There is a digitalised information system (CAFM). 10
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2.2.4 There is a detailed operator manual that contains 8

all the essential data for the optimal operation of the
building.
2.2.5 System manuals are in place by all systems that 2.5

may affect safety.
2.2.6 There is consistent documentation of all defects, 2.5

including the steps taken to deal with them.
2.3 Requirements of tenants and/or facility management (FM) staff
Qualified, motivated FM employees ensure the building is run as well as possible. The current qualifications
of the FM staff with regard to sustainability subjects relating to running a building are evaluated. For example,
sustainability topics should be discussed at regular meetings with the FM staff responsible for the building.
TABELLE 14 PRO9.2 Requirements of tenants and/or facility management (FM) staff

BUILDING
(CLP)
2.3 In addition to the necessary professional 10

qualifications, the relevant FM staff have knowledge
pertaining to the implementation of and increase in
sustainability in the running of the building in
question.
3. Monitoring
During the process of establishing a strategically oriented Facility Management system, the objectives
concealed within it should be queried and checked on a regular basis.
TABELLE 15 PRO9.2 Monitoring

BUILDING
(CLP)
3. Regular checks and evaluations are made as to 2

whether the self-defined objectives for strategic FM are
being attained.
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4. Evaluation
Once objectives for strategically oriented Facility Management have been formulated for at least a year, the
actual degree of attainment of the objectives can be positively evaluated.
TABELLE 16 PRO9.2 Evaluation

BUILDING
(CLP)

partially attained.

attained.

If objectives for strategic facility management for the building have not been attained, or if new objectives can
be shown to have been specified in the meantime, a list of projects or measures aimed at attaining the
objectives should be drawn up. This list should include a time schedule with responsibilities for
implementation. If all objectives have already been achieved in indicator 4, no points can be allocated within
this indicator.
TABELLE 17 PRO9.2 Projects and measures

BUILDING
(CLP)

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Environmental quality Page 19 of 85
ENV9.1 RESOURCE EFFICIENCY
DGNB CRITERION
TOPIC
Environmental quality
Weighting in Weighting in
the criterion the system
(max.) (rounded)
RESOURCE EFFICIENCY 100.0% 25.0%
Monitoring (DGNB benchmark) 60.0% 15.0%
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The aim is to minimise the dependency on finite energy resources, to reduce the quantity of
greenhouse gas emissions caused by the building, minimise waste and recycle as much as possible,
and to reduce the use of fresh water.
The use of resource management systems enables resources such as energy and water to be conserved
and used more efficiently. The rational use of resources is ever more important from both an environmental
and an economical point of view.

1. Objectives
The setting of objectives specifically for the property is essential in order to achieve a lower consumption of
resources, reduced emissions and a reduction in the waste generated.
 Energy
 Water
 Greenhouse gas emissions
 Waste generation
The objectives should contain objective, quantifiable values and/or indicators.
Examples: Energy-related CO2 emissions, final energy consumption, the proportion of renewable final
energy, water consumption per person, the rate of waste separation, the proportion of recyclable waste.
TABELLE 18 ENV9.1 Objectives

BUILDING
(CLP)
1. Objectives for the reduction of resource 1

consumption and the building’s emissions have been
formulated.
OR: These objectives have also been passed in 2

writing to representatives of the building’s
users/tenants.
2. Implementation
The application of a resource management system should enable the operational and building-related
energy and water consumption and waste generation to be measured and effectively optimised.
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2.1 Final energy
The extent to which an energy monitoring system measures the building and use-related energy
consumption, the means used, and the degree of optimisation, are evaluated.
TABELLE 19 ENV9.1 Final energy

CENTRE (CLP) (CLP)
2.1.1 Energy – Stage 1: 3 4 8

The heat and electricity consumption (general
electricity, energy supply) are measured and the
values known. It is desirable for measurements to be
taken at least monthly. Monitoring has been
established for at least a year.
The consumption figures must be made available to
the DGNB.
2.1.2 Energy – Stage 2: 8

Building on Stage 1, additional key energy figures* for
the whole building are determined from the measured
values for the previous years (at least one year). If no
consumption figures are available for the leased
premises, energy share parameters are used and
projected to evaluate the whole building.
This can also be shown by participating in a
management system in accordance with ISO 50001 or
by means of energy audits in accordance with DIN EN
16247-1.
*Key energy figures are made up of consumption figures; where
there are gaps in the data the consumption figures are projected and
the consumption data must be standardised (e.g. for climate
conditions, vacant areas).
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2.1.3 Energy – Stage 3: 10

Building on Stages 1 and 2, a professional energy
management system is in place. There are various
approaches to this.
Option 1: There is a calculation model (e.g.

DIN 18599, building simulation) that describes the
optimum energy consumption of the building and its
technical facilities. The operational energy
management uses this to determine how close the
actual consumption is to the optimum operation
(“bottom-up method”).
Option 2: Examination of the building/system functions

(system temperatures, flow volumes, efficiency levels,
etc. under various operating conditions) by comparing
and evaluating the agreement between the actual
values from the building’s automation process (or other
measuring systems) and the target values in the plan
(system/function monitoring). The operating data
should be measured hourly or at more frequent
intervals and monitored continuously.
2.2 Water
The existence of a monitoring system for water consumption is evaluated.
TABELLE 20 ENV9.1 Water

CENTRE (CLP) (CLP)
2.2 The water consumption in the building is known and 1 1.5 2

a measurement system has been established for at least
a year. The actual water consumption is made available
to the DGNB.
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2.3 Waste
The existence of a monitoring system for waste generation is evaluated.
TABELLE 21 ENV9.1 Waste

CENTRE (CLP) (CLP)
2.3 The waste generation (quantity and type) in the 1 1.5 2

building is known and a measurement system has been
established for at least a year.
3. Monitoring: (DGNB benchmarks)

Energy-related resource consumption and the associated emissions should be at a low level. The actual final
energy demand and associated CO2 emissions are compared with the DGNB benchmarks, and an
evaluation of the building quality derived.
INFO
The DGNB provides an Excel tool for the complete calculation and standardisation of the final energy
consumption and the CO2 emissions, which takes away the need for manual calculations.
The completed tool should be submitted to the DGNB for the conformity assessment.
3.1 Final energy
The final energy consumption of the whole building and its use is determined from the consumption
measurements. The figure is obtained from the total of:
 Energy for heating

 Electricity – general and as an energy supply
 Electricity – tenants (not in the case of shopping centres)
 The final energy is determined on the basis of the current actual consumption figures for at least
one complete accounting year from the last three years. If several years’ figures are available, the
average value should be used.
To convert the consumption figures to a parameter, they are standardised accordingly on the basis of the
following parameters (carried out automatically by the DGNB Excel tool):
 If complete data cannot be gathered by the consumption measurement, projection of the data from
energy share consumption parameters (in accordance with Table 89 in Appendix 2)
 Climate adjustment using daily temperature figures for the year in question for the site of the
building (degree day method, VDI 4710, part 2)
 Average vacancy rate in the building for the year [%]
 Central operating hours for the building [h p.a.]
 The standardisation methods and partial parameters can be found in Appendix 2.
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TABELLE 22 ENV9.1 Final energy benchmark

CENTRE (CLP) (CLP)
3.1 The standardised final energy exceeds the DGNB 0 0 0

benchmark for final energy by ≥ 50%
OR: The standardised final energy falls below the 8 10 30

DGNB benchmark for final energy by < 50%
Linear interpolation is possible.
3.2 Energy-related CO2 emissions
On the basis of the standardised final energy consumption, and with the assistance of the data records from
“ESUCO”, the resultant CO2 emissions are calculated.
“ESUCO” is a life cycle assessment database that contains parameters for the potential environmental
impact of products, services and energy sources. The latest available version of the ESUCO must be used
for the calculation.
An offset of “green electricity” can be applied as follows:
 The average amount bought in over the last three operating years may be offset. The CO2
emissions equivalents from the green electricity certificate should be used to this end.
 Written confirmation must be obtained from the operator to the effect that the same amount of
green electricity as that bought in over previous years will continue to be used for the next three
years following issue of the certificate.
TABELLE 23 ENV9.1 Energy-related CO2 emissions benchmark

CENTRE (CLP) (CLP)
3.2 The energy-related CO2 emissions equivalents 0 0 0

exceed the DGNB benchmark for CO2 by ≥ 50%
OR: The energy-related CO2 emissions equivalents 8 10 30

fall below the DGNB benchmark for CO2 by < 50%
4. Evaluation
If further objectives for a reduction in the consumption of resources and in emissions have been formulated,
the actual level of attainment of objectives can be evaluated positively.
© DGNB GmbH
TABELLE 24 ENV9.1 Evaluation

BUILDING
(CLP)

partially attained.

attained.

If objectives for a reduction in the consumption of resources and in emissions for the building have not been
attained, or if new objectives can be shown to have been specified in the meantime, a list of projects or
measures aimed at attaining the objectives should be drawn up. This list should include a time schedule with
responsibilities for implementation. If all objectives have already been achieved in indicator 4, no points can
be allocated within this indicator.
TABELLE 25 ENV9.1 Projects and measures

BUILDING
(CLP)

© DGNB GmbH
ENV9.2 PROCUREMENT
DGNB CRITERION
ENV9.2 PROCUREMENT
TOPIC
Environmental quality
Weighting Weighting
(max.) system
(rounded)
PROCUREMENT 100.0% 5.0%
© DGNB GmbH
ENV9.2 PROCUREMENT

The aim is to ensure the procurement of sustainable, environmentally friendly materials, products
and services for the management and maintenance of the building.
Consumables, interior finishes, maintenance operations and cleaning are essential aspects in the operation
of buildings. Environmental awareness relating to the procurement of products, materials and services
contributes to an improvement in the overall environmental performance, while at the same time sending
important signals to users/employees.
INFO
The criterion may cover up to 120 checklist points. A maximum of 100 checklist points may be applied.
1. Objectives
The specification of objectives, including processes, supports the sustainable management and
maintenance of a building. The formulation of specific medium-term and long-term objectives helps to include
all parties involved and to monitor successes.
 Procurement of consumables
 Consideration of environmental protection and health issues when undertaking interior finishing
and maintenance works
 Procurement of sustainable cleaning
 Sustainability criteria for the selection of suppliers
Examples: The proportion of tenants who implement guidelines for their premises; the number of
requirements/specified subject areas in any procurement guidelines in place; the proportion of suppliers
selected according to sustainability aspects.
© DGNB GmbH
ENV9.2 PROCUREMENT
TABELLE 26 ENV9.2 Objectives

BUILDING
(CLP)
1. The objectives of a sustainable procurement 1

strategy for the building have been formulated.
OR: These objectives have also been passed in 2

writing to representatives of the building’s
users/tenants.
2. Implementation
2.1 Procurement guidelines for consumables
Sustainable procurement means the procurement of processes, products or services which, from
manufacture through to ultimate disposal, and taking account of social, ecological and economic aspects,
have a lower impact on the environment than comparable products and services. The subject areas covered
by the guidelines are evaluated.
TABELLE 27 ENV9.2 Procurement guidelines for consumables

CENTRE (CLP) (CLP)
MAXIMUM ATTRIBUTABLE CLP = 40
2.1.1 Procurement guidelines for consumables – not applied
A guideline is in place in the building for the procurement 5

of sustainable consumables. This includes
a) Lighting,
b) Electronic work equipment,
c) Paper products and hand-drying facilities, and
d) Toilet paper.
The guidelines are available to all tenants, but are not
yet applied.
OR: 2.1.2 Procurement guidelines for consumables – applied
2.1.2.1 The procurement guidelines are applied. On the 5 6 10

subject of lighting, instructions are in place concerning
at least the aspects of energy efficiency classes, service
life, ballast units and harmful substance content.
© DGNB GmbH
ENV9.2 PROCUREMENT

subject of electronic work equipment (at least IT
equipment and printers) instructions are in place on at
least the subjects of energy and conservation of
resources, noise emissions, substance emissions,
material properties and recycling-friendly design.

subject of paper products (excluding toilet paper)
instructions are in place concerning the issues of
sustainable forestry in the case of new fibres, recycling
content and harmful substances.

subject of hand drying and toilet paper, reference is
made to the following environment labels or equivalent
(corresponding ISO 14024):
 RAL-UZ 5 Toilet paper from recycled paper
 RAL-UZ 87 Energy-saving hand dryers
 RAL-UZ 77 Fabric towel roll systems in towel
dispensers.
2.2 Guidelines for maintenance and interior finishes
Maintenance and interior finishes should take account of environmental protection and health issues. The
requirements in a set of guidelines should be in line with the requirements of the DGNB new-build certificates
for the products and materials to be used. This includes a classification into four quality levels (see separate
document (in German): “GIB15_Qualitätsstufen der DGNB für Ausbau und Instandhaltung” – GIB15_DGNB
quality levels for interior finishes and maintenance”). The quality level required in the guidelines is evaluated.
The guidelines relating to the use of timber products for interior finishes and maintenance should define that
the timber, timber products and/or timber materials should be sourced from sustainable forestry sources. For
timber of European origin, proof of this can take the form either of PEFC certification or FSC certification, or
the supplier’s CoC trading certificate, as appropriate. Alternatively, full certification can be obtained in
accordance with the FSC project certification standards.
The guidelines should also include the use of natural stone. Natural stone should be obtained without the use
of child labour or forced labour. These requirements are fulfilled by products with the XertifiX and Fair Stone
labels.
© DGNB GmbH
ENV9.2 PROCUREMENT
TABELLE 28 ENV9.2 Guidelines for maintenance and interior finishes

CENTRE (CLP) (CLP)
2.2.1 Procurement guidelines for consumables – not applied
A guideline is in place in the building for maintenance 5

and sustainable interior finishes. This includes the
following subject areas:
 Consideration of environmental protection
and health issues for built-in products and
materials,
 sustainable timber products and
 sustainable natural stone.
The guidelines are available to all tenants, but are not
yet applied.
OR: 2.2.2 Procurement guidelines for consumables – applied
The procurement guidelines are applied, or it is

ensured that they will be applied in future. The
guidelines require the use of sustainably cultivated and
traded timber products, and the use of natural stone
that is produced without child labour or forced labour,
and...
…requires compliance with all the requirements of 5 6 10

Quality level 1 according to the DGNB Definition for
Maintenance and Interior Finishes (see separate
document (in German)).
OR:…requires compliance with all the requirements of 10 11 15


© DGNB GmbH
ENV9.2 PROCUREMENT


document (in German)). In addition, the guidelines
require life cycle assessment variant calculations to
be carried out for comprehensive interior finishing and
maintenance works.
2.3 Coolants
INFO
If no coolants are used in the building, no additional checklist points can be applied.
TABELLE 29 ENV9.2 Coolants

CENTRE (CLP) (CLP)
2.3 Cooling is provided in the building without 3 4 5

halogenated/partially halogenated refrigerants.
2.4 Guidelines for sustainable cleaning
As well as choosing sustainable cleaning agents with low environmental impact, sustainable cleaning
guidelines should above all also cover the questions of how dirt can be reduced, cleaning intervals optimised
and the use of cleaning agents reduced.
Prevention of dirt
The cleaning guidelines include specifications for the site, number and type of waste container and for
reasonably dimensioned clean zones.
Cleaning intervals
The cleaning guidelines include specifications for determining the quality and scope of cleaning, for the
regular monitoring and possible review of cleaning intervals, and for taking account of the possibility of
adjusting expenditure in the relevant service specifications.
© DGNB GmbH
ENV9.2 PROCUREMENT
Cleaning agents
The cleaning guidelines contain specifications for reducing the use of cleaning agents. Furthermore, they
should specify the use, wherever possible, of demineralised water for cleaning floor coverings and windows.
Where cleaning agents are indispensable, account must be taken in the guidelines of the model
specifications of the Federal Office for the Environment on environmentally friendly cleaning, “entry level”
classification (see Federal Office for the Environment model tender documents for building and glass
cleaning (in German)).
These include the following specifications:
 Do not use the following cleaning agents:

 Use solvent-free or low-solvent cleaning agents
 Sink, WC and bath cleaners with inorganic acids
 Cistern additives and hanging toilet bowl cleaners, e.g. WC blocks containing para
dichlorobenzene
 Air fresheners/fragrance dispensers for WCs and wash rooms
 Chemical drain cleaners
 Disinfectants or disinfecting cleaners (except in special areas)
 Special cleaning agents, such as abrasive cleaners, cleaning creams, dust removal agents
 Use biodegradable cleaning agents
 Use solvent-free or low-solvent cleaning agents
 Use cleaning agents with the European environment label
 Use biodegradable cleaning agents
TABELLE 30 ENV9.2 Guidelines for sustainable cleaning

CENTRE (CLP) (CLP)
2.4.1 Guidelines for sustainable cleaning – not applied
A guideline is in place in the building for the 5

procurement of sustainable cleaning. This
includes the following subject areas:
 Prevention of dirt
 Cleaning intervals
 Cleaning agents
The guidelines are available to all tenants, but
are not yet applied.
OR: 2.4.2 Guidelines for sustainable cleaning – applied
2.4.2.1 The procurement guidelines are applied 3 4 8

and contain information on the prevention of dirt
(for details see above).
© DGNB GmbH
ENV9.2 PROCUREMENT

and contain information on cleaning intervals
(for details see above).

and contain information on cleaning agents (for
details see above).
2.5 Sustainability aspects when selecting suppliers
By taking account of sustainability aspects when selecting suppliers and service providers, an important
signal is sent to tenants and users of the building. An evaluation is made as to whether the processes for
selection suppliers and service providers takes account of sustainability aspects, such as the maintenance of
an environmental management system or special consideration of social aspects. Account is only taken of
those processes that are applied to relevant building-related services (e.g. relevant due to regularity and
scope).
TABELLE 31 ENV9.2 Sustainability aspects when selecting suppliers

CENTRE (CLP) (CLP)
2.5 Sustainability aspects are examined when 2 3 4

selecting suppliers and service providers for
relevant building-related services and their
effects documented in decision-making
processes.
3. Monitoring
The implementation of procurement guidelines should be examined and evaluated regularly. In addition to
monitoring, this process with its specific enquiries helps to identify possible additional subject areas that have
not yet been taken into account in the guidelines applied.
TABELLE 32 ENV9.2 Monitoring

CENTRE (CLP) (CLP)
3. The implementation of the guidelines is regularly 2 3 4

examined, the content monitored and evaluated.
© DGNB GmbH
ENV9.2 PROCUREMENT
4. Evaluation
Once objectives for sustainable procurement have been formulated for at least a year, the actual degree of
attainment of the objectives can be positively evaluated.
TABELLE 33 ENV9.2 Evaluation

CENTRE (CLP) (CLP)
4. The self-formulated objectives for sustainable 3

procurement have only been partially attained.
OR: The self-formulated objectives for sustainable 5

procurement have all been attained.

If objectives for the procurement have not been attained, or if new objectives can be shown to have been
specified in the meantime, a list of projects or measures aimed at attaining the objectives should be drawn
up. This list should include a time schedule with responsibilities for implementation. If all objectives have
already been achieved in indicator 4, no points can be allocated within this indicator.
TABELLE 34 ENV9.2 Projects and measures

CENTRE (CLP) (CLP)

© DGNB GmbH
Economic quality Page 35 of 85
ECO9.1 VALUE MAINTENANCE AND OPERATING COSTS
DGNB CRITERION
ECO9.1 VALUE MAINTENANCE AND

OPERATING COSTS
TOPIC
Economic quality
Weighting Weighting
(max.) system
(rounded)
VALUE MAINTENANCE AND OPERATING COSTS 100.0% 20.0%
© DGNB GmbH

The aim is to ensure the sensible, aware handling of economic resources over the whole life cycle of
a building.
In addition to yields on the manufacturing and exploitation costs, the economic efficiency of a building
depends on cost-efficient operation.

1. Objectives
To ensure high value maintenance and good economic efficiency of a building, it should be specified from
the start which objectives are to be achieved in this area.
 Monitoring of operating costs

 Budget planning
 Warranty management
 Occupancy rate
Examples: Staying below internally applied benchmarks for operating costs, weighted average lease term
(WALT), key figures on tenant fluctuation, client figures.
TABELLE 35 ECO9.1 Objectives

BUILDING
(CLP)
1. Objectives for increasing the value maintenance 1

and the long-term economic efficiency of the building
have been formulated.

suitable form to the operator.
2. Implementation
2.1 Monitoring of operating costs
The economic quality of the building should be maintained in the medium to long-term. Organisational
measures should therefore be implemented to ensure this.
The existence of a monitoring system for operating costs is evaluated.
© DGNB GmbH
TABELLE 36 ECO9.1 Monitoring of operating costs

CENTRE (CLP) (CLP)
2.1 A monitoring system is in place for establishing the 5 6 10

operating cost from at least one calendar year out of the
previous three years.
2.2 Budget planning
Incorporation of maintenance costs in the budget plan
Checks and evaluations are made as to whether costs and budget plans for maintenance and other
sustainability measures are available and whether they can be substantiated on the basis of the current
condition of the building.
Budget for sustainability measures
The aim is to use a budget for sustainability measures to support measures whose positive effects are not
necessarily perceived in direct monetary terms. Examples of such measures include the subsidisation of
meals in the canteen that use fair trade or regional organic products, the establishment of special
parent-and-child workplaces, the procurement of company bicycles, the establishment of an e-bike charging
station, the subsidisation of public transport tickets, and much more. The budget for the implementation of
sustainability measures must be dedicated to the purpose and be independent of the budget for day-to-day
operation. This means it must be explicitly available for measures to improve the sustainability of the
operation of the building. The amount of the budget is not specified, but it should be enough to enable
meaningful measures to be undertaken.
TABELLE 37 ECO9.1 Budget planning

CENTRE (CLP) (CLP)
2.2.1 The budget plan includes the identified costs for 1 1.5 2
maintenance.
2.2.2 In addition to the maintenance costs, the 2 3 4

anticipated point in time when the costs will be
incurred (budget year) is stated.
2.2.3 Structural elements of the KG 300 and KG 400 3 4 6

(as described in DIN 276), which are considered
possibilities for replacement within the reference period
of 5 years, are included in the budget plan for
maintenance costs.
© DGNB GmbH
2.2.4 In addition, structural elements of the KG 300 and 4 5 8

KG 400 (as described in DIN 276), which will be
considered possibilities for replacement within a time
period of 5 to 10 years, are shown in the budget plan
for maintenance costs with an indication of amount and
time.
2.2.5 For the operation of the building, there is an 1 1.5 2

annual, dedicated budget for the implementation of
measures to improve sustainability.
2.3 Comparison of the budget with the actual situation or a Technical Due Diligence (TDD)
The basis underlying the determination of the budgeted maintenance expenditure is checked and
evaluated. The service life of components can be found in the BBSR (Federal Institute for Research on
Building, Urban Affairs and Spatial Development) “Service life of components” table (determination by
means of visual inspections also possible).
TABELLE 38 ECO9.1 Comparison of the budget with the actual situation or a Technical Due Diligence (TDD)

CENTRE (CLP) (CLP)
2.3 Looking to the future, a plan for maintenance 1 2 3

measures is drawn up for at least 5 years in advance.
OR: The budgeted maintenance expenditure 2 3 5

corresponds essentially either to the anticipated
reinvestment costs derived from the component age,
remaining service life and replacement investment
costs, or from a justified, traceable estimated
assessment of regular expenditure.
OR: The budgeted maintenance expenditure is derived 5 6 10

from a TDD no more than three years old. The TDD
must include the structural elements of the KG 300 and
400 (as described in DIN 276) and show the anticipated
maintenance costs for at least the next five years.
© DGNB GmbH
2.4 Warranty management
TABELLE 39 ECO9.1 Warranty management

CENTRE (CLP) (CLP)
2.4 Warranty periods are listed, followed up and 3 3.5 6

claims made where necessary.
3. Monitoring
An evaluation is made as to whether and in what way the operating costs are monitored.
TABELLE 40 ECO9.1 Monitoring

CENTRE (CLP) (CLP)
3. The results of the operating cost monitoring are 4 5 8

regularly evaluated and compared with
benchmarks. The information thus obtained is used to
identify weak spots.
4. Evaluation
4.1 Building-specific operating costs
The building-specific operating costs are used as an indicator. When determining the indicator, account is
taken of:
 Operating costs for energy

 Operating costs for water
 Operating costs for cleaning and upkeep
 Operating costs for operation, inspection and servicing
 Repair costs
The basis for determining the use costs is formed by the actual costs for one calendar year out of the last
three years. The data may be obtained on the basis of, for example, SAP evaluations or completed landlord’s
ancillary cost calculations.
The detailed requirements for the evaluation of the operating costs are set out in Appendix 1.
© DGNB GmbH
TABELLE 41 ECO9.1 Building-specific operating costs

CENTRE (CLP) (CLP)
4.1 The building-specific operating costs are 2 3 5

compared with an internal justified benchmark,
which uses current, actually comparable values.
The actual costs are made available to the DGNB.
OR: The building-specific operating costs are 5 6 10

compared with an internal justified benchmark,
which can be shown to have been produced on the
basis of more than 10 buildings and which uses
current, actually comparable values. The actual costs
are made available to the DGNB.
OR: The building-specific operating costs are Not 10 20

compared with an internal justified benchmark, availabl
which can be shown to have been produced on the e
basis of more than 10 buildings and which uses
current, actually comparable values. From the use of
this benchmark, it can be shown that improvements
for the optimisation of operating costs have
already been initiated and implemented.
The internal benchmark and essential information for
the qualification of the benchmarks are made
available to the DGNB for further use (drafting and
improvement of the DGNB benchmarks).
4.2 Commercial viability (DGNB benchmarks)

4.2.1 Occupancy rate (DGNB benchmarks)
The occupancy rate for the building is used as an indicator. When determining the indicator, account is taken
of the occupancy rates from at least one full calendar year out of the previous three years. If several years’
figures are available, the average value from these years may be used. An evaluation is made of how the
occupancy rate compares to a DGNB benchmark. The occupancy rate is determined on the basis of floor
area.
© DGNB GmbH
TABELLE 42 ECO9.1 Occupancy rate (DGNB benchmarks)

BUILDING
(CLP)
4.2.1 The occupancy rate falls below the DGNB 0

benchmark by ≥ 40%
OR: The occupancy rate exceeds the DGNB 10

benchmark by ≥ 5%
4.2.2 Sustainability certificate
TABELLE 43 ECO9.1 Sustainability certificate
DESCRIPTION COMMUNAL AREAS ONLY: ASPECT

SHOPPING
CENTRE (CLP)
4.2.2 The building has a current sustainability 3

certificate in accordance with a recognised
certification system (e.g. DGNB, BREEAM, LEED,
HQE).
4.3 Attainment of objectives
TABELLE 44 ECO9.1 Attainment of objectives

CENTRE (CLP) (CLP)
4.3.1 The self-formulated objectives to increase the 1.5

value maintenance have been attained.
4.3.2 The self-formulated objectives to optimise the 1.5

operating costs have been attained.
© DGNB GmbH

If objectives for the increase of value maintenance have not been attained, or if new objectives can be shown
to have been specified in the meantime, a list of projects or measures aimed at attaining the objectives
should be drawn up. This list should include a time schedule with responsibilities for implementation.
TABELLE 45 ECO9.1 Projects and measures

CENTRE (CLP) (CLP)
5.1 If the evaluation of the operating costs has 5

resulted in the identification of weaknesses,
optimisation measures are introduced and their
implementation initiated.
5.2 A list of measures on subject areas in addition to 1

operating costs is in place.
© DGNB GmbH
Sociocultural and functional quality Page 43 of 85
SOC9.1 USER SATISFACTION
DGNB CRITERION
TOPIC
Sociocultural and functional quality
Weighting Weighting
(max.) system
(rounded)
USER SATISFACTION 100.0% 10.0%
© DGNB GmbH

The aim is to ensure a high level of user satisfaction with building-related aspects that depend
largely on comfort.
If users are satisfied with the building, there is the expectation of higher motivation and lower employee
sickness rates, higher rental income and satisfied customers.
This makes the building competitive in the long term and a long service life can be expected.
Building-related aspects affecting the perception of human comfort such as indoor air quality, thermal, visual
and acoustic comfort, and the opportunity to design the workplace to individual tastes and requirements
should be analysed regularly and measures ultimately implemented to have a positive influence.

1. Objectives
To ensure high user-friendliness, it should be specified from the start which objectives are to be achieved in
this area.
 Actual user satisfaction

 Participation in user satisfaction surveys
 Quality and scope of user satisfaction survey analyses
 Complaints from users and how these are dealt with
Examples: Rate of participation in user satisfaction surveys, actual user satisfaction results, number of
complaints in a given time period.
TABELLE 46 SOC9.1 Objectives

BUILDING
(CLP)
1. Objectives relating to user satisfaction with the 2

building and user complaints have been formulated.

suitable form to the operator/user.
2. Implementation
The actual user satisfaction is not only an indicator of the acceptance of the building by its users, but also for
the actual building quality achieved and the quality of the management processes.
User satisfaction has a direct effect on the productivity of the employees.
© DGNB GmbH
It is also important for user satisfaction that users can influence the comfort aspects of their workplace.
Consideration of the individual ability to control room temperature, fresh air supply and natural light depends
on the building type and the use.
2.1 Intervals
Regularity is a relevant factor in the assessment of a user satisfaction analysis. The intervals in which
surveys and assessments are carried out are evaluated.
TABELLE 47 SOC9.1 Intervals

CENTRE (CLP) (CLP)
2.1 No user satisfaction surveys have been carried out 1 5

to date. However, it can be shown that a user
satisfaction survey will be carried out within the
next 12 months.
OR: User satisfaction surveys are carried out 5 15

irregularly. At least one has been carried out in the
past three years.
OR: User satisfaction surveys are carried out 10 20

regularly at intervals of three years at most. More than
one has already been carried out.
2.2 Contents of the survey
The questionnaire, the focus and scope of which will vary depending on the building and user type (tenants,
customers, employees, centre management staff, etc.), should cover the following fundamental subject
areas:
 Indoor air
 Acoustic comfort (echo)
 Thermal comfort (in winter and summer)
 Visual comfort (e.g. natural light, freedom from dazzle)
 Where appropriate, options for individual design and layout of the workplace
An evaluation is made as to whether the survey contains the relevant content.
© DGNB GmbH
TABELLE 48 SOC9.1 Contents of the survey

COMMUNAL AREAS ONLY: WHOLE ASPECT
CENTRE (CLP) (CLP)
2.2.1 The questionnaire contains three of the 1 3

aforementioned subject areas
OR: The questionnaire contains four of the 3 6

OR: The questionnaire contains all of the 5 12

2.2.2 In addition, the questionnaire contains questions 1 2

on the range of measures (planning, implementation,
monitoring) for cases where high satisfaction is not to be
expected or measures have already been planned.
2.3 Scope of participation
The questionnaire may be given to all users of the building or selected representatives. In principle, higher
acceptance of the results will be achieved if all users are given the opportunity of participating in the survey.
An evaluation is made of the participation selection methods.
TABELLE 49 SOC9.1 Scope of participation

BUILDING
(CLP)
2.3 Selected, appropriate representatives of 5

interest groups (e.g. employees, customers,
sales staff) are called on to participate in the
survey on behalf of all users.
OR: All users of the building have the 7.5

opportunity to participate in the survey.
2.4 Complaint management

The aim of a complaint management system is to increase the quality of service by means of the quick
restoration of user satisfaction while at the same time minimising the negative effects, and using the
information obtained from complaints to assist with improvement measures.
© DGNB GmbH
Operation of a complaint management system
An evaluation is made as to whether a complaint management system is in place and permanently

implemented as part of the running of the building.
Scope of the complaint management system
A permanent complaint management system should support the detection, notification analysis and handling
of problems and faults. The system should include the following subject areas:
 Recording of defects, complaints and suggestions for improvement

 The provision of readily accessible contacts
 The systematic acceptance and documentation of messages
 Rapid processing of enquiries and replies to senders
 Evaluation of messages to ascertain the number, representativeness and frequency with which
subject areas arise.
An evaluation is made of the scope with which the complaint management system is implemented.
TABELLE 50 SOC9.1 Complaint management

BUILDING
(CLP)
2.4.1 A complaint management system is in place and 7.5

permanently implemented as part of the running of the
building.
2.4.2 The complaint management system records 2

defects, complaints and suggestions for improvement.
2.4.3 There are readily accessible contacts. 2
2.4.4 Messages are accepted and documented 2

systematically.
2.4.5 Enquiries are processed rapidly and replies sent 2

to senders.
© DGNB GmbH
3. Monitoring
An evaluation is made concerning how the results of user satisfaction surveys and complaints are dealt with.
TABELLE 51 SOC9.1 Monitoring

CENTRE (CLP) (CLP)
3.1 The results of user satisfaction surveys are 3 5

systematically evaluated (even if the participation
rate is low). They are used to identify weak points.
3.2 The results of the surveys are made available to 1 2

the users.
3.3 Complaints are regularly evaluated to ascertain 1 2

the number, representativeness and frequency with
which subject areas arise.
4. Evaluation
The results of the user satisfaction survey are classified according to the participation rate, and in the case of
acceptable and high participation, are qualitatively evaluated. It is recommended that the following
classifications are used: Very satisfied; quite satisfied; moderately satisfied; quite dissatisfied; very
dissatisfied.
4.1 Participation rate
TABELLE 52 SOC9.1 Participation rate

CENTRE (CLP) (CLP)
4.1 The returns of the surveys show an acceptable 2 5

participation rate of at least 25% – 50%.*
OR: The returns of the surveys show a good 5 10

participation rate of > 50%.*
*In the case of customer surveys in shopping centres, at least 600 people should have participated.
© DGNB GmbH
4.2 Actual user satisfaction
TABELLE 53 SOC9.1 Actual user satisfaction

CENTRE (CLP) (CLP)
4.2 The survey response rates show an 4 8

acceptable or good participation rate and the
results on the relevant building-specific subject
areas are classified as “average satisfaction”.
OR: The survey response rates show an 7.5 15

acceptable or good participation rate and the
results on the relevant building-specific subject
areas are classified as “quite satisfied”.
*In the case of customer surveys in shopping centres, at least 600 people should have participated.
4.3 Attainment of objectives
TABELLE 54 SOC9.1 Attainment of objectives

CENTRE (CLP) (CLP)
4.3. The self-formulated objectives on increasing user 3

satisfaction and reducing complaints have only been
partially attained.
OR: The self-formulated objectives on increasing user 5

satisfaction and reducing complaints have all been
attained.
© DGNB GmbH

If objectives for promoting user satisfaction and reducing complaints in the building have not been attained,
or if new objectives can be shown to have been specified in the meantime, a list of projects or measures
aimed at attaining the objectives should be drawn up. This list should include a time schedule with
responsibilities for implementation. If all objectives have already been achieved in indicator 4.3, no points
can be allocated within this indicator.
TABELLE 55 SOC9.1 Projects and measures

CENTRE (CLP) (CLP)

© DGNB GmbH
SOC9.2 SOCIOCULTURAL PROVISIONS
DGNB CRITERION
TOPIC
Sociocultural and functional quality
Weighting Weighting
(max.) system
(rounded)
SOCIOCULTURAL PROVISIONS 100.0% 5.0%
© DGNB GmbH

The aim is to create a living and working environment that satisfies the requirements of our diverse
society and provides facilities for users of the building that reduce possible work-related stresses
and promote health.
Companies must increasingly take account of the challenges of demographic change in our society, the
requirements of a balance between career and family and the subject areas of inclusion and health, and offer
solutions. Only when the requirements for such demands are in place can companies be sure of attracting
talent and offering good employees an appropriate working environment. This criterion supports the model
that all people have equal rights and should have self-determined access to all areas of society.

INFO
The criterion may cover up to 180 checklist points in the evaluation. A maximum of 100 checklist points
may be applied.
1. Objectives
To ensure the provision of an appropriate range of facilities or services for the regular users, employees or
customers in a building, it should be specified from the start which objectives are to be achieved in this area.
 Family-friendliness
 Health promotion
 Facilities appropriate for older users
 Inclusion and barrier-free access
 Quality of space that promotes interaction
TABELLE 56 SOC9.2 Objectives

BUILDING
(CLP)
1. The objectives of the sociocultural provisions in the 2

building have been formulated.

suitable form to the operator/users/tenants.
© DGNB GmbH
2. Implementation
The implementation examples shown in the following areas are provided for orientation purposes. Other
facilities or services that are equally appropriate for attaining the objectives may also be positively evaluated.
In the case of shopping centres, facilities or services for customers may also be taken into account when
showing relevance.
INFO
This indicator may cover up to 160 checklist points in the evaluation. A maximum of 100 checklist points
may be applied.
2.1 Family-friendliness
The aim is to provide facilities or services to promote family-friendliness, such as promoting the balance
between family and career. This may take the form of on-site provisions, such as on-site childcare or special
parent-and-child workplaces; cooperation with external childcare facilities; quiet rooms and baby changing
facilities.
TABELLE 57 SOC9.2 Family-friendliness

CENTRE (CLP) (CLP)
2.1 The long-term, regular provision of family-friendly 5 7 15

facilities or services is in place.
OR: The long-term, regular provision of at least two 10 15 30

family-friendly facilities or services is in place.
2.2 Health promotion
The aim is to provide facilities or services to promote the health of employees/users. The possible ways of
doing this are many and varied and may include organisational and/or structural measures.
Possible provisions could include: Break areas with particularly high-quality space; outside facilities with
various seating options; outdoor workspaces; space to move around; sports facilities (e.g. gym, volleyball
court, table tennis tables, climbing wall); comfort and convenience for cyclists with the provision of showers
and changing facilities; vegetable and herb gardens for employees.
In addition, the provision of programmes on a long-term, regular basis offering health-promoting measures
on the following topics may be evaluated positively: Explanation of issues, movement, demographic change,
nutrition, health management, mental health, addiction, stress management and preventive medicine.
© DGNB GmbH
TABELLE 58 SOC9.2 Health promotion

CENTRE (CLP) (CLP)
2.2 The long-term, regular provision of health 8 10 20

promotion for users is in place.

health promotion facilities or services is in place.
2.3 Facilities appropriate for older users
The aim is to make relevant provisions to ensure that the requirements of demographic change are met and
to facilitate the use of the building for older users and employees. This is not a matter of ensuring design for
all in the literal sense of barrier-free access, but rather of facilitating daily work. There are particular
possibilities for improving workplace quality for older employees/users in the building.
These include, for example, workplaces that take account of age by considering ergonomic requirements or
providing work equipment suitable for older people.
TABELLE 59 SOC9.2 Facilities appropriate for older users

CENTRE (CLP) (CLP)
2.3 The long-term, regular provision of facilities for 5 7 15

older users is in place.

facilities or services for older users is in place.
2.4 Inclusion
The aim is to provide appropriate facilities or services to offer career prospects to people with physical
disabilities or those with learning difficulties and facilitate their use of the building. There are special
opportunities in the building for the inclusion of employees/users with physical disabilities or those with
learning disabilities.
These include, for example, the implementation of a barrier-free access concept, specially designed
workstations, lifts for people with disabilities, lifting platforms and sensor-controlled access routes.
© DGNB GmbH
TABELLE 60 SOC9.2 Inclusion
IMPLEMENTATION: SOCIOCULTURAL PROVISIONS COMMUNAL AREAS ONLY: WHOLE ASPECT

CENTRE (CLP) (CLP)
2.4 The long-term, regular provision of facilities for 5 7 15

inclusion is in place.

facilities or services for inclusion is in place.
2.5 Quality of space that promotes interaction
The aim is to provide facilities within the building that promote interaction.
These include e.g. special interaction zones with seating, tea kitchens with interaction areas, open meeting
rooms, air-conditioned atria and interior courtyards, extended lobby areas, office layouts that promote
interaction by means of glazed doors and partitions, social spaces in access areas in the form of widened
areas, galleries, niches, staircases with a width ≥ 2.5 m, open steps and seating (e.g. appropriate
projections, steps, benches, etc.).
In shopping centres, these areas should be located outside the leased premises.
TABELLE 61 SOC9.2 Quality of space that promotes interaction

CENTRE (CLP) (CLP)
2.5 The long-term, regular provision of facilities or 4 5 10

services that promote interaction between users is in
place.

facilities or services that promote interaction between
users is in place.
3. Monitoring
The number of users who actually use these facilities is relevant information for the improvement of the
space and the working environment. For this reason, it is important to know the number of users in order to
be able to influence these, where appropriate, with measures and projects.
© DGNB GmbH
TABELLE 62 SOC9.2 Monitoring

CENTRE (CLP) (CLP)
3. An evaluation is regularly made as to whether people 5 5 10

actually use the sociocultural facilities provided.
4. Evaluation
Once objectives for the promotion of sociocultural interaction within the building have been formulated for at
least a year, the actual degree of attainment of the objectives can be positively evaluated.
TABELLE 63 SOC9.2 Evaluation

CENTRE (CLP) (CLP)
4. The self-formulated objectives for the increased 3

provision of sociocultural facilities have only been
partially attained.
OR: The self-formulated objectives for the increased 5

provision of sociocultural facilities have all been
attained.

If objectives for providing sociocultural facilities in the building have not been attained, or if new objectives
can be shown to have been specified in the meantime, a list of projects or measures aimed at attaining the
objectives should be drawn up. This list should include a time schedule with responsibilities for
this indicator.
TABELLE 64 SOC9.2 Projects and measures

CENTRE (CLP) (CLP)

© DGNB GmbH
REFERENCES
 Health promotion measures: An overview of best practice examples can be found (in German) on the
website of the Federal Ministry of Health at:
www.bmg.bund.de/themen/praevention/betriebliche-gesundheitsfoerderung/best-practice-beispiele-im-
ueberblick.html.
 Measures for promoting a balance between family and career: Best practice examples for establishing
parent-and-child rooms are offered by organisations such as “berufundfamilie gemeinnützige GmbH –
eine Initiative der Gemeinnützigen Hertie-Stiftung”
© DGNB GmbH
Technical quality Page 58 of 85
TEC9.1 SAFETY AND OPERATOR OBLIGATIONS
DGNB CRITERION
TEC9.1 SAFETY AND OPERATOR

OBLIGATIONS
TOPIC
Technical quality
Weighting Weighting
(max.) system
(rounded)
SAFETY AND OPERATOR OBLIGATIONS 100.0% 5.0%
© DGNB GmbH

The aim is to prevent hazardous situations as much as possible, to implement the relevant operator
obligations and to strengthen users’ safety awareness.
High safety awareness makes a fundamental contribution to people’s contentment. Uncertainty and fear, on
the other hand, limit freedom of movement. Measures that increase a feeling of safety are generally also
appropriate for reducing the risk of attacks from others.

INFO
may be applied.
1. Objectives
In order to establish objective and subjective safety in the building, the objectives to be attained should be
specified.
 Fire safety
 Emergencies and first aid
 Traffic safety obligation
 Subjective perception of safety
Examples: The number of building users/tenants regularly trained in fire safety, the number of trained first
aiders in the building, the number of incidents due to neglect of the traffic safety obligation and the number of
complaints relating to perceived safety.
TABELLE 65 TEC9.1 Objectives

BUILDING
(CLP)
1. Safety-related objectives have been formulated for 1

the building.

suitable form to the users/tenants.
© DGNB GmbH
2. Implementation
2.1 Fire safety, emergencies and first aid
Fire safety notices
To ensure that the behaviour in the event of a fire is equally visible to all users of the building, it may be
necessary to post several notices in suitable places. The form, content and design of the notice must be in
accordance with the pattern in Appendix 4. The size of the notice must be DIN A 4 or DIN A 5 in accordance
with DIN EN ISO 216.
Fire safety training
Employee training sessions on subjects such as fire safety are required by law. This necessity arises from
regulations such as the Accident Prevention Regulations, the German Occupational Safety and Health Act
and the German Ordinance on Industrial Safety and Health. All employees/users of the building should
receive regular instruction on fire safety. This includes instruction on the escape routes and procedures as
well as fire prevention and fire fighting. The instruction sessions may be run, for example, by the fire safety
officer or an external fire protection specialist.
Emergency and alarm plan
To ensure that, in an emergency, all procedures are implemented as quickly and reliably as possible, an
alarm plan should be drawn up and displayed. The alarm plan regulates the procedures to be followed and
measures to be taken in case of danger. It describes the action employees should take in the event of an
accident or a fire, to prevent more serious damage. It also contains all the important internal (e.g. contacts,
first aiders) and external (e.g. police, ambulance, fire service) telephone numbers and all employees should
be familiar with it.
Occupational safety (first aid)
First aid posters are designed to remind users of the building of the right steps to be taken in case of an
emergency. Emergency care is the best course of action – for example in order to give effective help to an
employee in the event of a serious fall. The necessity to train first aiders arises from regulations such as the
Accident Prevention Regulations, the German Occupational Safety and Health Act and the German
Ordinance on Industrial Safety and Health.
TABELLE 66 TEC9.1 Fire safety, emergencies and first aid

BUILDING
(CLP)
2.1.1 The current version of the Fire Safety 5

Regulations Part A is displayed in visible locations
throughout the building.
2.1.2 The users of the building are provided with 5

information (documents, etc.) on how to proceed in the
event of a fire in the building.
© DGNB GmbH
2.1.3 Users of the building receive regular fire safety 15

training (at least every three years).
2.1.4 Alarm plans are in place in visible locations in the 5

building.
2.1.5 First aid posters are in place in visible locations 5

throughout the building.
2.1.6 First aid kits are readily accessible throughout 5

the building. Their locations are marked so they are
easy to find in case of an emergency. A system for the
regular monitoring of the completeness of the first aid
kits is in place.
2.1.7 Within the building there are at least the number 5

of trained first aiders specified by DGÜV regulation 1,
Section 26*.

*relevant section of DGÜV regulation 1:
1. For 2 to 20 building users there has to be one trained first aider
2. For more than 20 building users:
a.) in Offices and Retail buildings 5 % of the building users should be trained
b.) in other buildings 10 % of the users should be trained
2.2 Traffic safety obligations and subjective perceptions of safety
Traffic safety obligations
The scope of the traffic safety obligations depends on the property and its characteristics. These include, for
example, the obligation to clear snow and ice in winter, tree maintenance, reviewing the lighting of
thoroughfares, the regular servicing of technical facilities and much more.
Subjective perception of safety
The building’s users’ subjective perceptions of safety are increased, for example, by the following measures:
Clear signposting, good lighting of outdoor routes, of corridors and access ways within the building and of
underground car parks, technical safety installations such as video monitoring in safety-sensitive areas,
emergency call posts and the availability of a contact who can be reached at any time, including outside
regular working hours (e.g. porter, security service).
© DGNB GmbH
TABELLE 67 TEC9.1 Traffic safety obligations and subjective perceptions of safety

BUILDING
(CLP)
2.2.1 In order to assess the traffic safety obligations, 10

an analysis has been carried out, taking account of all
areas of the building and the exterior installations.
OR: In addition, the analysis has been used as the 15

basis for drawing up clearly described tasks.
2.2.2 The traffic safety obligations have been taken up 20

by trained internal or external staff. The
responsibilities are clearly set out.
2.2.3 Accessibility and clear visibility of the communal 3

areas such as entrance halls, main circulation routes,
corridors and inner courtyards are ensured.
2.2.4 Accessibility and clear visibility of the 3

underground car parks are ensured.
2.2.5 The main circulation routes are well lit (by 3

reference to the applicable standards).
2.2.6 The routes to car parks are well lit (by reference 3
to the applicable standards).
2.2.7 The routes to bicycle parking facilities are well 3

lit (by reference to the applicable standards).
2.2.8 Technical safety equipment is in place: 2

Emergency call posts, video monitoring of
safety-sensitive areas, intercom systems or similar.
OR: At least two kinds of technical safety equipment 3

are in place: Emergency call posts, video monitoring of
safety-sensitive areas, intercom systems or similar.
2.2.9 There are readily accessible contacts even 3

outside regular working hours.
© DGNB GmbH
3. Monitoring
A safety concept regulates how safety-relevant incidents are dealt with. It includes a reporting procedure and
also provides instructions on measures for the minimisation of risk, including in the case of natural disasters.
The concept includes the subject areas “Fire safety and emergencies” and “Traffic safety obligations and
subjective perceptions of safety”.
TABELLE 68 TEC9.1 Monitoring

BUILDING
(CLP)
3. The results of the safety and operation obligation 5

surveys are systematically evaluated (even if the
participation rate is low). They are used to identify
weak points.
4. Evaluation
Once safety objectives have been formulated for at least a year, the actual degree of attainment of the
objectives can be positively evaluated.
TABELLE 69 TEC9.1 Evaluation

CENTRE (CLP) (CLP)
4. The self-formulated safety objectives have only 3

been partially attained.
OR: The self-formulated safety objectives have all 7

been attained.

If safety objectives are not attained, or if new objectives can be shown to have been specified in the
meantime, a list of projects or measures aimed at attaining the objectives should be drawn up. This list
should include a time schedule with responsibilities for implementation. If all objectives have already been
achieved in indicator 4, no points can be allocated within this indicator.
TABELLE 70 TEC9.1 Projects and measures

CENTRE (CLP) (CLP)

© DGNB GmbH
TEC9.2 MOBILITY PROVISIONS
DGNB CRITERION
TOPIC
Technical quality
Weighting Weighting
(max.) system
(rounded)
MOBILITY PROVISIONS 100.0% 5.0%
© DGNB GmbH

The aim is to provide mobility options that minimise the impact on the environment and offer
alternatives to conventional motorised individual transport.
Mobility is currently an important site factor for both owners and users. The availability of various modes of
transport and the networking of these to form an efficient transport concept increase the user comfort and the
convenience of an infrastructure for users. The correspondingly high acceptance and take-up by users have
a positive effect on the evaluation of a site and thus on the choice of site for a property.
Mobility does not begin outside a building – adequate provisions must also be made inside. Flexibility and
user-friendliness contribute to increasing user acceptance. Flexibility means accessibility to alternative
modes of transport such as public transport, loan systems or car sharing schemes, as well as satisfaction of
the various individual mobility requirements, such as use of electric vehicles in the form of electric cars,
electric scooters or electric bikes. User-friendliness includes access to passenger information and the
signposting within a building, easy access to protected and covered areas for the storage of mobility aids
such as walking frames, pushchairs, bicycles, Segways, as well as user comfort and convenience within the
building from the provision of shower facilities and changing and drying rooms.

INFO
may be applied.
1. Objectives
To ensure the creation of options for using alternative forms of transport, it should be specified from the start
which objectives are to be achieved in this area.
 Infrastructure for modes of transport

 Electric mobility
 User comfort and convenience within the building.
Example: Number of building users who regularly arrive at the building by cycle/e-bike/electric car.
TABELLE 71 TEC9.2 Objectives
© DGNB GmbH

BUILDING
(CLP)
1. Objectives for the use of alternative forms of 1

transport have been formulated.

suitable form to the operator/users/tenants.
2. Implementation
2.1 Bicycle infrastructure
This indicator is evaluated by means of assessing access ways, parking spaces, maintenance facilities,
weather protection and lighting. The General German bicycle club, “Allgemeine Deutsche Fahrrad-Club
(Bundesverband) e. V.” (ADFC) offers assistance in the form of guidelines for all queries relating to cycling.
TABELLE 72 TEC9.2 Bicycle infrastructure

BUILDING
(CLP)
2.1.1 There is a reasonable number of bicycle 3

parking spaces.
2.1.2 The arrangement principle (size and 4

layout) of the existing cycle parking spaces is in
line with the applicable guidelines (e.g. Technical
Guidelines TR 6102 from the ADFC).
2.1.3 The parking facilities/spaces have theft 3

protection for bicycles.
2.1.4 Maintenance facilities for bicycles are 3

available.
2.1.5 At least 80% of the cycle parking spaces are 3

under cover.
2.1.6 At least 80% of the cycle parking spaces are 3

lit.
© DGNB GmbH
2.2 Public transport – infrastructure
This indicator is evaluated by means of assessing access to passenger information and signposting.
TABELLE 73 TEC9.2 Public transport – infrastructure

CENTRE (CLP) (CLP)
2.2.1 There are incentive schemes for 5 5 10

users/employees with job-related tickets for public
transport.
2.2.2 There is direct access to passenger information 3

within the building (notice or digital display).
2.2.3 In the building there is a poster showing a plan 3

of the surrounding area with locations of bus, train
and tram stops and the distances to them in minutes
(or, alternatively, signposting).
2.3 Loan systems/car sharing schemes
Points are awarded for promotion of the use of loan systems that can be reached readily on foot (max. 350 m
as the crow flies) from the building. Both public and private services are recognised.
TABELLE 74 TEC9.2 Loan systems/car sharing schemes

CENTRE (CLP) (CLP)
2.3.1 Car sharing schemes or comparable mobility 3 3 6

options are promoted and are available in the
immediate vicinity (max. 350 m) of the entrance or in an
accessible location within the building.
OR: In addition, the car sharing schemes (or 6 6 12

comparable mobility provisions) are electrically
operated.
© DGNB GmbH
2.3.2 Bike sharing schemes or comparable mobility 3 3 6

options for users/employees are provided and parking
spaces are available in the immediate vicinity (max. 350
m) of the entrance or in an accessible location within
the building.
2.3.3 Schemes for promoting transport associations 3 3 6

are supported.
2.4 Electric mobility
The evaluation is on the basis of an assessment of the number of (pre-fitted) charging stations for motorised
individual transport and electric bicycles in and by the building.
TABELLE 75 TEC9.2 Electric mobility

BUILDING
(CLP)
2.4.1 Charging stations/Mode 1 equipment (for current 3

of up to 16 amps) in place for at least 1 parking space
for motor vehicles.*
OR: Charging stations/Mode 1 equipment (for current 8

of up to 16 amps) in place for at least 5 parking
spaces for motor vehicles.*
2.4.2 Charging stations/Mode 2 equipment (for current 5

of up to 32 amps) in place for at least 2 parking
spaces for motor vehicles.
2.4.3 Charging stations/Mode 3 equipment (for fast 5

charging up to 250 amps) pre-fitted/in place for at least
2 parking spaces for motor vehicles.
2.4.4 Charging stations/facilities in place for at least 5 3

of the electric bike parking spaces.*
OR: Charging stations/facilities in place for at least 20 8

of the electric bike parking spaces.*
2.4.5 The charging stations for motor vehicles are 3

included in the building’s energy management
system.
© DGNB GmbH
2.4.6 “Green electricity”** is available for charging the 5

motor vehicles.
* Linear interpolation is possible.
** Green electricity = electrical energy from renewable sources
2.5 User comfort and convenience within the building
TABELLE 76 TEC9.2 User comfort and convenience within the building

CENTRE (CLP) (CLP)
2.5.1 Shower facilities are available. 2 2 4
2.5.2 Changing rooms and drying rooms are available. 2 2 4
2.5.3 Storage facilities (e.g. lockers) are available. 1 1 3
2.5.4 Parking spaces for mobility aids, such as walking 2 2 4

frames, pushchairs, Segways, etc. are available.
OR: Mobility aids are provided if needed.
3. Monitoring
An evaluation is made as to whether the use by building users of the facilities provided for alternative mobility
is recorded regularly and evaluated, e.g. by means of a mobility survey of employees/users, to analyse
transport routes, modes of transport and possible incentives
TABELLE 77 TEC9.2 Monitoring

BUILDING
(CLP)
3. The use of the mobility provisions is regularly 5

evaluated.
© DGNB GmbH
4. Evaluation
Once objectives for the use of the mobility provisions around the building have been formulated for at least a
year, the actual degree of attainment of the objectives can be positively evaluated.
TABELLE 78 TEC9.2 Evaluation

CENTRE (CLP) (CLP)
4. The self-formulated objectives for the use of the 3

mobility provisions have only been partially attained.
OR: The self-formulated objectives for the use of the 5

mobility provisions have all been attained.

If objectives for the use of alternative mobility provisions around the building have not been attained, or if new
objectives can be shown to have been specified in the meantime, a list of projects or measures aimed at
attaining the objectives should be drawn up. This list should include a time schedule with responsibilities for
this indicator.
TABELLE 79 TEC9.2 Projects and measures

CENTRE (CLP) (CLP)

REFERENCES
 Arbeitsgemeinschaft fahrradfreundliche Städte, Gemeinden und Kreise in Nordrhein-Westfalen e.V.
Nahmobilität im Lebensraum Stadt (Local mobility in urban environments). [Online] July 2010.
 Arbeitsgemeinschaft fahrradfreundliche Städte, Gemeinden und Kreise in Nordrhein-Westfalen e.V.
Nahmobilität 2.0 (Local mobility 2.0). [Online] February 2012. Arbeitsgemeinschaft fahrradfreundliche
Städte, Gemeinden und Kreisen in Nordrhein-Westfalen e.V. Nahmobilität konkret (Specific local
mobility). [Online] November 2008.
 VDI 2166 Part 2. Planning of electrical installations in buildings – Advice for electric mobility. Düsseldorf:
Verein Deutscher Ingenieure e.V. September 2014 (siehe www.vdi.de/2166)
 Recommendations for the qualitative and quantitative planning of electrical systems in buildings with
regard to electric mobility are given in VDI 2166 Part 2 (version of September 2014).
© DGNB GmbH
APPENDICES
APPENDIX 1
Calculation method for “Building-specific operating costs”
The building-specific use costs are assessed on the basis of the current actual use costs for at least one
complete accounting year from the last three years. They are given as a net value and are quoted on the
basis of m²gross floor area per annum. When evaluating existing buildings, flexibility must be used to account for
the situation in the current building. A distinction is therefore made for use cost benchmarking between:
 Office and administrative buildings without air conditioning or mechanical ventilation

 Office and administrative buildings with partial air conditioning or mechanical ventilation
 Office and administrative
 buildings with air conditioning or mechanical ventilation (active control of temperature and
humidity)
Classification relates to the areas that cover more than 10% of the net floor area (excluding underground car
parks).
The specification and calculation of the use costs takes account of selected use costs as provided by
DIN 18960 “User costs of buildings”.
Use costs to be taken into account
Account is taken of selected use cost groups shown in DIN 18960 that relate directly to the building.
The basis for determining the use costs is formed by the actual costs for one calendar year out of the last
three years. The data may be obtained on the basis of, for example, SAP evaluations or completed landlord’s
ancillary cost calculations.
Basically, both tenant’s and landlord’s use costs (including services provided in-house) are included. If no
information is available, the tenant’s costs may be determined instead with the help of reference values.
The following costs are taken into account, with reference to the subdivision into cost groups in accordance
with DIN 18960, when calculating the use costs:
Supplies – as described in DIN 18960, KGR310
311 Water
312-315 Heat
316 Electricity
Disposal – as described in DIN 18960, KGR320
321 Waste water
© DGNB GmbH
Appendices Page 72 of85
Cleaning and upkeep of the building – as described in DIN 18960, KGR 330
331 General cleaning
332 Glass cleaning
333 Façade cleaning
Operation, inspection and servicing – as described in DIN 18960, KGR 350
351 Operation of technical facilities
352 Inspection and servicing of the building structure
353 Inspection and servicing of the technical facilities
Repair costs – as described in DIN 18960, KGR 400
410 Structural repairs
420 Technical facilities repairs
Only regularly occurring repair costs are calculated, as irregularly occurring costs can substantially affect the
result and limit comparability.
In the case of consumption-related use cost types (heat and electricity) account should be taken of the use
and weathering related correction factor of the criterion ENV 2.1 NBV15 (DGNB Certificate for New
Buildings).
The costs for the building cleaning cost types are formed from the total of the costs for maintenance cleaning
of floors, windows and glass panels and of the sanitary facilities. If no cost breakdowns for cleaning in the
leased premises are available, the cleaning expenditure may alternatively be determined on the basis of the
areas and cost figures shown in Appendix 1.
The cyclical costs for the inspection and servicing of the technical building equipment are independent of the
age of the installations or the building. The actual costs of the selected accounting year are used for the
evaluation.
The costs for the inspection and servicing of the technical building equipment are determined for the
following components:
 Sanitary and fire protection systems

 Heating system
 Ventilation system
 Air conditioning system
 Domestic water heating system
 Lighting systems, high-voltage and low-voltage installations
 Lifts
 Building automation
© DGNB GmbH
TABELLE 80 Cleaning
COST GROUP COMPONENT €/M² P.A.
Cost group 334 Exterior windows (glass)
Easily accessible 2.25
Mean value 3.00
Difficult to access 4.50
Cost group 335 Exterior wall claddings
Natural stone (soft) 2.83
Aluminium, stainless steel, copper cladding, 1.42

steel (corrosion-protected)
Ceramics, artificial stone, ashlar, natural stone 0.71

(hard)
Sun protection 2.13
Cost group 344 Interior doors and windows
Interior doors 3.60
Interior windows 2.25
Cost group 352 Floor coverings
Artificial stone, natural stone, screed, flexible 6.30

floors
© DGNB GmbH
Textile 7.08
Wood 6.30
Sanitary areas
up to 10 m² 89.25
up to 30 m² 59.50
over 30 m² 44.63
TABELLE 81 Additional information on cleaning expenditure
NET
Hourly charge for cleaning €17.00 per hour
Hourly charge for glass cleaning €22.50 per hour
© DGNB GmbH
APPENDIX 2
How to use the ESUCO database
Based on the German “Ökobau.dat” developed by PE INTERNATIONAL, the ESUCO database (European
SUstainable COnstruction Database) is tailored to suit the European market.
As a DGNB Consultant or Auditor, you can gain free access to ESUCO via the password-protected area of
the DGNB website. Read the guidance note entitled „ESUCO Short Description” for advice on how to
downloaded and unzip the database.
Once unzipped, the folder contains the following files:
 ESUCO_International
 ESUCO
 processes
Note:
Please use Internet Explorer to open the datasets to ensure that the data is displayed correctly. The data
cannot be viewed in other browsers.
The Life Cycle Assessment is completed by a process of linking the quantities captured in the Mass Balance
to the data in the ESUCO database. The Mass Balance should be as complete and comprehensive as
possible.
We advise following the structure set out in APPENDIX 1 of Criterion ECO 1.1 in listing the items in the mass
balance.
In linking the mass balance to the database, please ensure that you select the appropriate ESUCO dataset
for each item and that you accurately calculate all of the life cycle phases mentioned in the criterion (i.e.
production, use, and end-of.-life). The dataset for each material includes all of the five environmental impact
potentials which must be listed individually in the final evaluation.
The DGNB system captures a standard life cycle of fifty years. This means that materials with a shorter life
span must be factored in several times. For example, a material with a life span of 10 years must be replaced
five times. As a result the data for production and end-of-life must be factored in to the calculation five times.
Whereas the DGNB criterion uses kilowatt hours per square meter (kWh/m²), some ESUCO datasets are
quoted in Mega joule MJ. Please include this data using the conversion factor 1kWh = 3.6 MJ
Ideally, the ESUCO dataset should perfectly match the exact material for the relevant country in question.
Where this is not possible, please select a plausible proxy (e.g. a material or country which is comparable in
terms of energy generation and demand) and provide an adequate explanation for the selection you have
made.
For example, the dataset for manufacturer specific concrete is not included in ESUCO. In this case, the
average dataset for the production of concrete in the EU can be used in its place.
Please ensure you select the appropriate electricity generation mix for the country in question. The same
principle applies to the heat source mix, however please note that this is not provided in ESUCO and that you
may need to conduct some additional research to identify and explain the appropriate heat source mix for the
country in question.
The evaluation method is explained in more detail in the criterion.
© DGNB GmbH
APPENDIX 3
Final energy standardisation method
The energy consumption figures for at least one complete calendar year from the last three years prior to the
date on which the application was made are used for the evaluation of the criterion “ENV9.1 Resource
efficiency”. If the energy consumption figures for three consecutive calendar years are available (e.g. in the
form of a German Energy Saving Ordinance (EnEV) consumption certificate), these should be used,
provided the last year covered is no more than three years in the past.
The calculation and correction of the consumption figures is to be carried out in accordance with the
provisions of the German Energy Saving Ordinance 2009, which include publication of the rules for energy
consumption parameters and the comparable values in non-residential buildings, dated 30th July 2009 [2]
and the rules set out below, to enable benchmarking to be applied and the existing data from consumption
certificates to be used. These rules apply in particular to the following items:
 Climate adjustment of the consumption figures for heat and electricity

 Determination of the energy reference area (ERA) from the adjusted net floor area in line with the
rules of the EnEV. If the floor area figures are not available as net areas, the EnEV conversion
factors should be used.
 Energy consumption figures for lighting and user electricity if these are not available for all leased
units
 Account to be taken of extended vacant periods with a modified correction factor
 Account to be taken of occupancy density and periods of use
 Energy consumption figures for connection of the building to a combined heat and power scheme
The following aspects are also included in the criterion:
 Proportion of energy consumption for central water heating if this is not provided in accordance
with the details in Table 89
 Account to be taken of the whole electricity yield from a PV system (annual yield)
Basis for recording information
The energy consumption information is recorded where possible for the following separate groups:
 Electricity and heating for communal areas*

 Electricity and heating for the leased premises
 Optional: Special electricity consumers
*A communal area is the net floor area less the rented premises (offices, meeting rooms, special use)
If the consumption figures for these groups are not recorded separately, measurements can be planned over
a brief measurement period of the first month and used for the calculation. For the first certification these
measured values with a minimum duration of one month can be extrapolated to the annual consumption. The
full measurement period is needed for recertification.
© DGNB GmbH
Note:
For the adjustment of electricity consumption figures, separate electricity consumption figures must be
available for leased premises and special consumers. If the electricity consumption for the technical building
facilities is not passed on to the leased premises, this must also be shown.
 The electricity consumption of special consumers must be deducted before adjustment. If the
electricity consumption of special consumers is not known, this can be estimated and the
calculations clearly shown.
 In the case of properties with only one electricity meter the proportion of tenants’ electricity
may also be estimated (in line with Table 89) so that there are at least two sets of electricity
consumption figures for the consumption adjustment.
 In the case of properties with electricity meters for the leased premises, the electricity
consumption figures must be requested in writing from the tenants or the relevant energy supply
companies, if they are not already available. If electricity consumption figures are available for
70% of the leased premises in question, they should be extrapolated to 100%.
If there is still no data available, the relevant reference values from Table 89 should be used.
 If the consumption data for the relevant energy sources are available in the form of net calorific
value, it should be converted to gross calorific value.
For the correction of the energy consumption figures with regard to an evaluation of the building and
operating performance, the following data must be provided:
 Vacancy of letting areas per accounting year
 Degree-day figure for the site per accounting year (VDI 4710, Part 2)
 Workstations and use time per leased premises per accounting year
Method for determining electricity consumption
The electricity consumption of special consumers is deducted from the total electricity consumption for the
building, with the reference area being adjusted if necessary. In the following calculations, the “energy
reference area (ERA)” is selected as the reference area (the ERA corresponds to the heated and cooled net
floor area less the usable floor areas occupied by special consumers). The following are recognised as
special consumers:
 Large computer centres that also serve other buildings (not servers for office use)
 Kitchens (large kitchens as defined in VDI 2052, not small kitchens or tea kitchens)
 Process energy
 Exterior lighting
 Ramp heating
 Compressed-air systems
© DGNB GmbH
Method for determining heat consumption
The ERA, including special consumer areas, is used for determining the corrected heat consumption.
The corrected annual consumption values for the heat and electricity consumption (final energy) for the
operation and use are determined as follows:
WG,N_corr = ([(1/f_K,1) x (WG,N,1 + f_L,W,1 x WG,N,1)] + [(1/f_K,2) x (WG,N,2 + f_L,W2 x WG,N,2)]
+ [(1/f_K,3) x (WG,N,3 + f_L,W3 x WG,N,3)] / n ) / ERA (1)
where
WG,N_corr Heat consumption during the operation and use of the building for at least one complete year out of
the last three years, corrected for vacancies and the outdoor climate [kWh/(m2ERA*a)]
f_K,m Climate correction factor for the year m in [-]
WG,N,m Heat consumption during the operation and use of the building in the year m in [kWh]
f_L,W,m Vacancy correction factor for the heat consumption in the year m in [-]
n Number of years taken into consideration [a]
ERA Energy reference area [m²]
SHVAC,N_corr = ([f_NA,1 x (SHVAC,N,1 + f_L,S,1 x SHVAC,N,1)] + [f_NA,2 x (SHVAC,N,2 + f_L,S,2 x SHVAC,N,2)]

+ [f_NA,3 x (SHVAC,N,3 + f_L,S,3 x SHVAC,N,3)]) / n (2)
where
SHVAC,N_corr Electricity consumption during the operation of the building for at least one complete year out of
the last three years, for the sum of all installations for heating, cooling, ventilation and water heating
in the building, and for all consumers in the communal areas of the building, corrected for vacancies
and the use period and/or workstation density in [kWh/a]
f_NA,m Combined correction factor for use time and workstation density for the electricity consumption in
the year m [-]
SHVAC,N,m Electricity consumption during the operation and use of the building for the sum of all installations
for heating, cooling, ventilation and water heating in the building, and for all consumers in the
communal areas of the building, in the year m in [kWh/a]
f_L,S,m Vacancy correction factor for the electricity consumption in the year m in [-]
SM,N_corr = (f_NA,1 x (SM,N,1 + f_L,S1 x SM,N,1) + f_NA,2 x (SM,N,2 + f_L,S2 x SM,N,2) +

f_NA,3 x (SM,N,3 + f_L,S3 x SM,N,3)) / n (3)
where
SM,N_corr Electricity consumption during the operation and use of the building for at least one complete year
out of the last three years, for the sum of all leased premises (lighting, IT equipment including
servers), corrected for vacancies and the use period and/or workstation density in [kWh/a]
f_NA,m Combined correction factor for use time and workstation density for the electricity consumption in
© DGNB GmbH
the year m [-]

SM,N,m Electricity consumption during the operation and use of the building, for the sum of all leased
premises (lighting, IT equipment including servers) in the year m in [kWh]
SG,N_corr = (SHVAC,N_corr + SM,N_corr) / ERA (4)
where
SG,N_corr Average electricity consumption during the operation and use of the building for at least one
complete year out of the last three years, corrected for vacancies, the use period and/or workstation
density and the special consumers in [kWh/(m2ERA*a)]
Table 81 gives an overview of which correction factors are applied to the average annual final energy
consumption figures.
TABELLE 82 Overview of correction factors
TYPE OF HEAT CONSUMPTION ELECTRICITY CONSUMPTION
CORRECTION W G,N S H VA C, N AND S M ,N
f_L,W,m X
f_L,S,m X
f_K,m X
f_NA,_m X
Vacancy correction factor

The vacancy adjustment is to be carried out for a vacancy rate over 5% and may be carried out for vacancy
rates of maximum 50%. The vacancy rate L is calculated from the ratio of the vacant letting space in the
building in m² to the total letting space in m² for the measurement year in question.
The vacancy adjustment for heat consumption is only to be applied if the target values for room temperature
can be reduced or the vacant areas’ consumption can be reduced or switched off from the supply lines. If
there are any unregulated zones or if zones included in surface heating systems are vacant, the heat
consumption should not be adjusted.
The correction factors for the vacancy adjustment are, in contrast to the EnEV rules, determined as follows:
f_L,W,m = (0.5 x Lm) / (1 – Lm) (5)
© DGNB GmbH
where
f_L,W,m Vacancy correction factor for the heat consumption in the year m in [-]
Lm Vacancy rate in the year m in [%]
f_L,S,m = Lm / (1 - Lm) (6)
where
Lm Vacancy rate in the year m in [%]
Climate correction factor

The climate correction factor f_K is calculated from the ratio of the degree day figures according to VDI 3807/
Part 1 for the measurement year and the region in [Kd/a] relating to 3.883 Kd/a for the DWD reference
weather station in Würzburg.
The degree-day figure for the site under consideration in the reference period can be determined using the
degree day method in VDI 4710, part 2.
Combined use period and workstation density correction factor

The annual correction factor f_NA is determined from the product of the use period and workstation density
factors.
f_NA,m = f_N,m x f_A,m (7)
where
f_NA,m Combined correction factor for use time and workstation density in the year m [-]
f_N,m Correction factor for use time in the year m [-]
f_A,m Correction factor for workstation density in the year m [-]
The use period correction factor fN is effective from a deviation > 15% from the general use period. A majority
general use period is one that relates to at least 75% of the letting space; it is determined according to Table
83.
TABELLE 83 Use period correction factor
Mon-Sun, 0:00 – 24:00 hrs Mon-Fri, 7:00 – 18:00 hrs Mon-Fri, 9:00 – 15:00 hrs
168 hrs per week 55 hrs per week 30 hrs per week
2 weeks holiday per year 2 weeks holiday per year 2 weeks holiday per year
8400 hrs per annum 2750 hrs per annum 1500 hrs per annum
(general use period)
0.4 1.0 1.35
Section by section linear interpolations are made between the thresholds 0.4, 1.0 and 1.35.
© DGNB GmbH
TABELLE 84 Workstation density correction factor
20 m² MF-G per workstation 15 m² MF-G per workstation 10 m² MF-G per workstation
1.15 1.0 0.75
MF-G is the letting space for commercial use according to the GIF (Gesellschaft für immobilienwirtschaftliche
Forschung e.V.).
Section by section linear interpolations are made between the thresholds 0.75, 1.0 and 1.15. An extrapolation
beyond the thresholds is permissible.
Primary energy consumption for the building

The primary energy consumption for the building is calculated using the measured electricity and heat
consumption figures (final energy), multiplied by the defined factors from the latest version of ESUCO.
1. Non-renewable primary energy demand (PEne)
PEne_N_corr = PEne_NS_corr + PEne_NW_corr (7)
where
PEne_NS_corr Non-renewable primary energy consumption of the average corrected electricity
consumption during operation and use: Measured final energy consumption multiplied by
the PEne factor of the relevant country specific energy mix form ESUCO in [MJ/(m2ERA*a)]
PEne_NW_corr Non-renewable primary energy consumption of the average corrected heat consumption
during operation and use: Measured final energy consumption multiplied by the PEne
factors of the selected energy source form ESUCO in [MJ/(m2ERA*a)]
2. Total primary energy demand (PEtot)
PEtot_N_corr = PEne_N_corr + PEe_N_corr + SecN (8)
where
PEne_N_corr Non-renewable primary energy consumption of the average corrected final energy
the PEne factors of the selected energy source form ESUCO in [MJ/(m2ERA*a)]
PEe_N_corr Renewable primary energy consumption of the average corrected final energy
the PEe factors of the selected energy source form ESUCO in [MJ/(m2ERA*a)]
SecN Energy from secondary fuels for the building as an annual average value over the reference
period considered for the certification in [MJ/(m2ERA*a)]
© DGNB GmbH
3. Proportion of renewable primary energy
PEe_N_corr = PEe_NS_corr + PEe_NW_corr (9)
where
PEe_NS_corr Renewable primary energy consumption of the average corrected electricity consumption
during operation and use: Measured final energy consumption multiplied by the PEe factor
of the relevant country specific energy mix from ESUCO in [MJ/(m2ERA*a)]
PEe_NW_corr Renewable primary energy consumption of the average corrected heat consumption during
operation and use: Measured final energy consumption multiplied by the PEe factors of the
selected energy source form ESUCO in [MJ/(m2ERA*a)]
The following approach applies to the use of urban district heating:

 The supplier’s stated proportion of urban district heating from renewable sources is deducted from
the measured final energy heat consumption for the building and offset as a secondary fuel
(incorporated into the calculation for the total primary energy consumption).
 The remaining proportion of the urban district heating is linked to the corresponding ESUCO data
record. The ESUCO urban district heating data records represent the mix of non-renewable urban
district heating in Germany.
The relevant country specific electricity mix should be used for the life cycle assessment values of the
electricity consumption, if green electricity cannot be shown to be used. The purchase of green electricity may
be offset proportionately, provided the relevant supply contracts and certificates are submitted for the
accounting period in question. In this case, the relevant ESUCO data record can be used for this part of the
electricity or the electricity composition.
Benchmarks for final energy and CO2 equivalents and energy share parameters
The benchmarks for office buildings have been determined on the basis of real projects in combination with
the energy benchmark of the DGNB scheme BBV11. The CO2 benchmarks for office buildings have been
derived from these (with CO2 factors for heat and electricity from NBV15). The benchmarks for final energy
and CO2 for shopping centres are based on the IWU energy share parameters (see Table 89) and
corresponding conversions, as for office premises.
Building-specific final energy:
© DGNB GmbH
TABELLE 85 Final energy benchmarks for office buildings

CATEGORY 1 CATEGORY 2 CATEGORY 3
Non-air-conditioned/ Partially Air-conditioned

ventilated office air-conditioned office office building
building building
[kWh/m²ERA and anno] [kWh/m²ERA and anno]
[kWh/m²ERA and anno]
96 120 162
TABELLE 86 Final energy benchmarks for shopping centres

SHOPPING CENTRE
CATEGORY
Shopping centre
[kWh/m²ERA and anno]
162
Energy-related CO2 emissions:
TABELLE 87 CO2 benchmarks for office buildings

CATEGORY 1 CATEGORY 2 CATEGORY 3
Non-air-conditioned/ Partially Air-conditioned

ventilated office air-conditioned office office building
building building
[kg CO2-e/m²ERA and [kg CO2-e/m²ERA and
anno] [kg CO2-e/m²ERA and anno]
anno]
36 54 78
© DGNB GmbH
TABELLE 88 CO2 benchmarks for shopping centres

SHOPPING CENTRE
CATEGORY
Shopping centre
[kg CO2-e/m²ERA and
anno]
66
Energy share parameters:
TABELLE 89 Zone-related energy share parameters according to IWU as final energy
Primary use Heating Hot water Lighting Air supply Cooling Work aids
Use zones
kWh/m2a)
Individual office x 130.2 13.9 28.3 16.3 12.9 10.5
Group office x 132.0 13.9 25.5 16.3 12.4 10.5
Open-plan office x 137.3 13.9 31.9 24.4 15.9 15.0
Meeting/seminar room x 200.3 0.0 32.4 60.9 21.2 2.0
Service counter hall x 147.7 0.0 13.2 8.1 7.3 6.0
Retail unit/department store (without x 154.4 8.6 25.7 21.0 13.3 7.2
refrigeration)
Retail unit/department store (with x 163.7 8.6 28.2 21.0 16.5 25.5
refrigeration)
Classroom x 143.0 35.9 7.6 22.5 11.7 4.0
Lecture theatre/auditorium x 213.4 5.0 12.1 67.5 24.1 3.6
Ward x 198.5 178.7 48.5 54.6 19.4 8.8
Hotel room x 142.9 157.0 9.5 20.9 8.5 16.1
Canteen (dining area) x 159.0 147.8 7.3 34.3 17.6 2.5
Restaurant (dining area) x 216.2 176.4 24.4 68.9 27.1 4.2
Commercial kitchen (electric cookers) x 656.8 0.0 91.2 335.0 216.5 540.0
Commercial kitchen – preparation, stores x 170.3 0.0 44.3 55.8 25.3 54.0
WC and sanitary facilities 233.0 0.0 15.6 60.9 12.1 0.0
Other recreation rooms 146.7 0.0 19.6 28.4 11.1 2.0
Ancillary areas excluding recreation rooms 130.2 0.0 1.4 0.6 0.5 0.0
Circulation areas 122.7 0.0 7.9 0.0 0.7 0.0
Circulation areas without natural light 122.7 0.0 11.9 0.0 0.7 1.0
Stores 149.7 0.0 0.6 0.6 1.9 0.0
Stores with reading tasks 149.7 0.0 11.9 0.6 1.9 1.0
Server rooms in computer centres x 46.9 0.0 59.6 14.2 247.4 657.0
Industrial sheds (rough work) x 92.3 31.8 17.7 31.3 14.6 70.0
Industrial sheds (fine work) x 109.4 31.8 26.1 31.3 21.8 70.0
Viewing galleries x 280.7 0.0 6.1 75.0 23.1 0.0
Theatre – foyer x 177.5 0.0 7.1 46.9 11.0 0.0
Stage x 208.8 0.0 40.8 0.6 11.0 0.0
Exhibition/conference centre x 195.9 0.0 6.3 14.4 12.1 1.8
Exhibition rooms and museums x 190.5 0.0 9.5 21.9 6.9 0.0
Library – reading room x 148.7 0.0 50.7 42.0 26.3 0.0
Library – lending area x 125.7 0.0 23.3 10.5 7.0 0.0
Library – store and depot x 162.9 0.0 1.9 15.8 3.2 0.0
Sports hall x 42.2 37.1 32.8 10.5 19.8 0.0
Covered/underground car parks (private 0.0 0.0 0.7 11.2 0.0 0.0
use)
Covered/underground car parks (public) 0.0 0.0 7.2 56.2 0.0 0.0
Sauna area x 293.9 107.1 35.5 95.8 47.9 182.5
Gym x 209.6 135.3 44.5 93.1 38.6 8.8
Laboratory x 402.3 13.9 44.6 119.5 25.3 27.0
Treatment room x 206.1 5.0 47.7 40.6 21.8 8.8
Special care areas x 1143.6 5.0 82.7 327.8 73.8 83.2
Corridors (care areas) 420.5 5.0 30.7 109.3 15.3 0.0
Doctors’ practices x 193.9 13.9 27.1 21.1 14.1 6.3
Warehouses x 88.2 5.0 35.9 4.8 0.0 0.0
Residential (single-family houses) x 100.5 19.3 47.9 10,9 0.0 24.5
Residential (apartment blocks) x 89.7 24.0 49.2 10,9 0.0 36.8
Value 0 manually Value 0 manually
changed for the changed for the
purpose of purpose of
benchmarking benchmarking
© DGNB GmbH
APPENDIX 4
© DGNB GmbH

DGNB Criteria Buildings in Use GIB Version2015

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THE DGNB (GERMAN SUSTAINABLE

BUILDING COUNCIL) CERTIFICATE

CRITERIA FOR THE DGNB

Evaluation and methods....................................................................................................... 59

Exceeding the criteria

Requirements of communal areas and overall areas

Operator, user, building

CHECKLIST POINTS (CLP) EVALUATION POINTS (EP)

TARGET VALUE Z 100 10

PRO9.1 STRATEGY AND

PRO9.1 STRATEGY AND COMMUNICATION

OBJECTIVES AND RELEVANCE

The strategic anchoring of sustainability objectives is an expression of a positive approach, of commitment

EVALUATION AND METHODS

These objectives should include the following subject areas:

 Sustainability strategy for the building

TABELLE 1 PRO9.1 objectives

DESCRIPTION WHOLE ASPECT

PRO9.1 STRATEGY AND COMMUNICATION

2.1 Sustainability strategy

TABELLE 2 PRO9.1 Sustainability strategy

DESCRIPTION WHOLE ASPECT

The following points are part of the existing sustainability strategy:

2.1.1 A schedule of objectives, which quantifies the 3

2.1.2 Appropriate indicators that enable effective 3

2.1.3 Definition of the responsibilities for the monitoring, 3

2.1.4 Establishment of regular reporting on the indicators, 3

2.1.5 An overview of all the relevant interest groups and 3

2.1.6 The strategy is accessible to users/tenants 5

The checklist points may be added up within this indicator.

PRO9.1 STRATEGY AND COMMUNICATION

2.2 Environmental management, sustainability reporting and operator certificates

TABELLE 3 PRO9.1 Environmental management, sustainability reporting and operator certificates

DESCRIPTION COMMUNAL AREAS ONLY: WHOLE ASPECT

2.2 As part of an environmental management system, a 5 8 15

2.3 Sustainability guidelines for the user

TABELLE 4 PRO9.1 Sustainability guidelines for the user

DESCRIPTION COMMUNAL AREAS ONLY: WHOLE ASPECT

2.3 The building has a set of sustainability guidelines 10 12 20

2.4 Incentive system for the users

PRO9.1 STRATEGY AND COMMUNICATION

TABELLE 5 PRO9.1 Incentive system for the users

DESCRIPTION COMMUNAL AREAS ONLY: WHOLE ASPECT

2.4 There is a system for the building which motivates 3 4 10

2.5 Information system on the sustainability of the building

TABELLE 6 PRO9.1 Information system on the sustainability of the building

DESCRIPTION WHOLE ASPECT

2.5 There is an on-site information system on the 10

2.6 Green Lease

PRO9.1 STRATEGY AND COMMUNICATION

TABELLE 7 PRO9.1 Green Lease

DESCRIPTION WHOLE ASPECT

2.6 There are provisions in the leases in the building 10

OR: There are provisions in the leases in the building 20

TABELLE 8 PRO9.1 Monitoring

DESCRIPTION COMMUNAL AREAS ONLY: WHOLE ASPECT

3.1 A committee, which meets regularly, is 2 3 5

3.2 Regular reports are drawn up on the progress of 10

The checklist points may be added up within this indicator.

PRO9.1 STRATEGY AND COMMUNICATION

TABELLE 9 PRO9.1 Evaluation

DESCRIPTION WHOLE ASPECT

4. The self-formulated objectives have only been 3