ISOM 3730

Quality and Process

Management
 Quality is about…

Quality

Quality of
conformance

Quality of Quality of
design performance

Quality and Process Management | Ki Ling Cheung

 Course Description
Quality Management (QM)

Competitiveness Efficiency

Planning

Assurance

Control

Improvement
Quality and Process Management | Ki Ling Cheung
 Course Description

Theory Implementation

In a real world setting

e.g. Tamagoya, Comtec, Uber, Samsung

Review major building blocks of QM and

their implementation

Master essential managerial and technical

aspects of QM

Quality and Process Management | Ki Ling Cheung

 Intended Learning Outcome

Identify and analyze problems

in QM in different industries

Create quality management solutions

that have been used in practices

Apply a strategic quality management

perspective to different companies

Quality and Process Management | Ki Ling Cheung

 Blended Learning
Approach
Online learning +
Face-to-face interaction

Students can access the materials from

anywhere at any time

Instructor is in a better position to evaluate

participations of students

Allow more in-depth discussions during

lecture time

Quality and Process Management | Ki Ling Cheung

 On-line + Off-line learning
Blended learning You can easily learn on your own, and interact with your peers and instructors in class

On-line Off-line

Weekly PPT Slides & Entirely participatory-based

on-line video Readings

Simulation
Case studies
games

On-line Quizzes Group In-class quiz

projects Final exam
Quality and Process Management | Ki Ling Cheung