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 Utilising IoT for efficient management of passive elements in tower operations BIG IDEA : 1

1. Research Insights 3. Operating Plan 4. Cost and Savings Planning

Telecom companies face many
technical and business challenges
in mobile tower operations, such
as:
1. Rising Energy Bills and Fuel
pilferage costs
2. Costly Asset maintenance
3. Tight SLAs
4. Infrastructure Sharing
1. Implantation of the sensors at our towers can be outsourced to a vendor Cost of the Human Capital for this Idea: 57580
2. Post implanting the sensors, _VOIS can leverage its BI and Analytics capabilities to Euros (Detailed calculation attached in the excel)
ensure proper monitoring of the sensors. Duration of the Implementation: 2.5 months
3. We should utilise RPA to automate the irregularities and effective corrective actions Savings
should be notified to the appropriate division at Vodafone for them to take actions. Loss due to Fuel pilferage - 500,000 euros per
4. While BI can help us to visualise the data that we receive from the sensors, Predictive country per annum, Saving 50% of the pilferage
Analytics should be performed to prevent future leaks, error before happening will save us 250,000 euros, deploying this in all 5
5. _VOIS can utilise the capability of Agile methodologies to deliver the workable countries will save 1.25million euros per year
solutions over several iterations.

2. Our Recommendation

Holistic Tower management through multiple sensors that collect data for real-time The real-time monitoring of the tower will
monitoring of towers though an integrated dashboard, like: enable:

1. Sensor on energy meter for monitoring energy flow through the tower Upkeep of tower maintenance with minimum
costs
2. Passive Infrared motion sensor to detect infrared light emitted by the tower Streamlined operations of the asset-intensive
3. AC-DC current sensor for determining the quality of power generated tower sites
Reduction in OPEX leading to market
4. Door contact sensor for controlling access to the tower competitiveness
5. Temperature sensor for maintaining tower temperature Detecting intrusions and theft into the tower
site
6. Smoke/Fire sensor for fire alerts Saving fuel refilling costs through fuel
7. Fuel level sensor for tracking fuel level and detecting pilferage pilferage monitoring.
Reduced carbon footprint per tower and
8. Vibration sensor for controlling vibrations enable sustainable practices.
 Micro-segmentation tool to reduce churn and boost convergence
1.Objectives
1. To create an automated customer segmentation system
that enables efficient resource allocation on the basis of
customer lifetime value by identifying high-value and loyal
customers.
2. To save costs and increase revenues through integration of
big-data and market intelligence
3. To find causes of customer churn and take appropriate
steps to bring down the churn
4. To detect potential frauds and take preventive actions.
3a. Recommendations
The (Name) system will utilise various data collection and
statistical methods to perform,
1. Customer Attribute segregation:
The tool will create a comprehensive list of attributes of each
customer such as average data usage, interest (video, game,
social media), socio-economic class, call frequency, etc.
2. Hierarchical Clustering to form clusters of customers on
the basis of the attributes identified.
3. Applying Machine Learning and AI tools to identify the
churn rate and potential for up-selling of each segment.
All the parameters would be visually available on an integrated
dashboard
Benefits:
1. Customer Clusters with high churn rate could be given
special offers to retain them.
2. Customers with high potential of up-selling should be made
aware of higher plans and other benefits.
3. Appropriate targeting and marketing strategies could be
formulated based on theses insights
2.Research Insights
1. Average prepaid churn rate for Vodafone is
around 50%
2. Increase in the customer retention by 2%
reduces the cost by 10%
3. Convincing 10% of the customers to switch
one service from a competitor adds up to 480
million dollars in the incremental annual
revenue.
3b. Recommendations
The fraud detector will help identify abnormal
customer consumption, change in behavioural
pattern, and raise fraud alerts by performing the
following tasks:
1. Data mining to form clusters and formulate
relationships between different parameters to
detect behavioural trends
2. Asset monitoring and customer invoice analysis to
detect customer segments/clusters with
suspicious patterns pointing towards a potential
fraud.
3. The AI and ML tools will raise alarms, and suggest
ways to fix the fraud by taking corrective measures
like freezing the account, levying extra charges, etc.
4. This will help us to understand the process and any
anomaly can be detected and should be resolved
BIG IDEA : 2
4. Operating Plan
1. Create a sub team with 6 members from different
projects with planning to ensure there is no scope creep.
This does not affect BAU.
2. Create the objectives and create epic and stories and
prioritize them along with the story points estimation
3. Deliver workable solutions every sprint and ensure that
we start adding value from the second sprint.
4. Constantly measure and monitor the effort of the project
members
5. Costing
Cost of the Human Capital for this Idea: 60970 Euros
(Detailed calculation attached in the excel). Duration of
the Implementation: 2.5 months
Savings:
A decrease in the churn rate by 2%, increases the
savings by 10% per annum. If we consistently decrease
the churn rate by 2% year on year, then.
Decrease in churn rate 2% pa
Savings in 5 years 41% in value
 Optimizing Network Performance and Capacity & Managing Network Infrastructures BIG IDEA : 3

1. Research Insights 3. Operating Plan 4. Cost and Savings

1. Every year Vodafone Group
loses 1 billion euros to network
outrages resulting in loss of
goodwill, customers and thereby
revenue.
2. 30% of the expenditure is
accounted to the maintenance
of networks
Cost of the Human Capital for this Idea:
1. Work with BI team for dynamic dashboards and plan well in advance to prevent project 48776 Euros (Detailed calculation
creep attached in the excel). Duration of the
2. Estimate, prioritize and evaluate the modus operandi with internal benchmarking Implementation: 2.5 months
3. Create value chain mapping and apply the lean principles to reduce the waste of time
and effort to compensate the BAU Savings
4. Work in agile methodology to ensure we provide workable solution to our client and Total operating cost is 9077 million
capture the value dollars. Monitoring the network and
analysing the structure can help us
reduce the operations cost by 0.5% and
this can save us around 45 million
dollar (38 million euros)

2. Our Recommendation

1. Network capacity planning is done to identify the shortcomings, misconfiguration 5. To manage the network infrastructure leverage the
that affects the network’s availability. We analyse types of the network, capacity of capability of ML, real time anomaly detection &
the network structure and traffic volumes of the internal and external structure as creating dashboards using Google data flow and
KPI Qlik for visualization Cost analysis for all the
2. Granular level forecasting techniques and data visualization of KPIs to manage and ideas
monitor the networks and KPIs Benefits
3. Proactive decisions using descriptive analytics & forecasting through predictive
analytics with location, device, application, jitter, throughput to ensure right capacity 1. 0.5% to 1% savings in CapEx and OpEx
at right time 2. Reduction in churn rate
4. Dynamic reporting of performance metric, ability to create thresholds using 3. Improved Quality of service to customers
performance metric via descriptive analytics 4. Savings in maintenance cost
 Year-on-Year Plan for _VOIS
2021-2025
2020 2021 2022 2023 2024 2025

Capability
Implement the Look for
building, up-
Implement the solutions advised opportunities in
skilling, skill Extension of
solutions advised in the RSA market smaller
mapping Implement the _VOIS product or
in the UK market IoT enabled tower service offerings businesses
solutions advised
Build the IT monitoring will enable
infrastructure required in Italy, Spain and to other business Smaller businesses
IoT enabled tower UK and RSA to save
for implementing the Germany lines such as can leverage our
monitoring will enable 250000 euros per
expertise in the
solutions, along with
UK to save 250000 annum each. Other Financial services, segment thus
focus on capability ideas can help us to IoT enabled tower
euros per annum. supply chain enabling _VOIS to
building, up-skilling and save us close to 15 monitoring will enable UK ,
Other ideas can help us services etc. deliver additional 15
skill mapping advised million euros each. RSA, Italy, Germany and
to save us close to 15 million euros worth
earlier Thus enabling us to Spain to save 250000 euros Implementing this
million euros. Thus of benefits. Total
enabling us to save save 30.50 million per annum each. Other ideas solution might help benefits will be
15.25million euros. euros. can help us to save us close generate extra benefits worth 101.25 million
to 15 million euros each. worth 10 million euros. By euros.
Thus enabling us to save 2024, we will be able to
76.25 million euros. generate 86.25 million
euros as benefits.
 People Matters: Upskilling, Capability planning, Skill mapping at _VOIS

Matrix of Digital Skills IoT, Google Data Flow, ML, Automation Analytical tools (Python, Qlikview, Mining apps)

Adoption of relevant technologies Conduct workshops, live demos, industry expert talks, business used cases

Basic use of technologies Continuous training via simulations, classrooms, Training given to use basic analytical tools on Python,
basic certificate courses Qlikview. Introduce basic certificate courses

Advance learning and real time use Imparting advanced technical knowledge through diploma courses, live business projects, cross functional
mentorship by leaders

Idea 1: IoT for Tower Management Idea 2: Convergence, Churn and Fraud Idea 3: Network Maintenance
Roles Skills Certifications Roles Skills Certifications Roles Skills Certifications
Product Owner Project Mgmt, CSPO, A-
Product Project Mgmt, CSPO, A-CSPO Product Project Mgmt, CSPO, A-CSPO
Coaching, CSPO
Owner Coaching, Owner Coaching,
Mentoring
Mentoring Mentoring
Data Analyst ACAP, CCADA
Process Comm. Skills, Power BI, MS Process Comm. Skills, Power BI, MS
Analyst Analytical Power point Analyst Analytical Power point
Process Architect Training Salesforce skills 2016 skills 2016
Delivery CTA, Open
CA, VCMIA Scrum Coaching, CSM Scrum Coaching, CSM
Process Analyst Comm. Skills, Power BI, MS Masters Mentoring Masters Mentoring
Analytical skills Power point Data Analysts Reporting, ACAP,CCADA
2016 Data Analysts Reporting, ACAP,CCADA
Analytics Analytics
 આભાર!

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