Amazon (company)

Amazon.com, Inc.[7] (/ˈæməzɒn/), is an American

multinational conglomerate technology company based in
Amazon.com, Inc.
Seattle that focuses on e-commerce, cloud computing, digital
streaming, and artificial intelligence. It is considered one of the
Big Four technology companies, along with Google, Apple,
and Microsoft.[8][9][10] It has been referred to as "one of the
most influential economic and cultural forces in the world" as
well as the world's most valuable brand.[11][12]

Amazon is known for its disruption of well-established

industries through technological innovation and mass
scale.[13][14][15] It is the world's largest online marketplace, AI
assistant provider, and cloud computing platform[16] as
The Amazon Spheres, part of the Amazon
measured by revenue and market capitalization.[17] Amazon is
the largest Internet company by revenue in the world.[18] It is headquarters campus in Seattle
the second largest private employer in the United States[19] and Trade name Amazon
one of the world's most valuable companies. Formerly Cadabra, Inc. (1994–95)
Type Public
Amazon was founded by Jeff Bezos in Bellevue, Washington,
on July 5, 1994. The company started as an online marketplace Traded as NASDAQ: AMZN (https://
for books but expanded to sell electronics, software, video www.nasdaq.com/symbol/
games, apparel, furniture, food, toys, and jewelry. In 2015, amzn)
Amazon surpassed Walmart as the most valuable retailer in the NASDAQ-100 component
United States by market capitalization.[20] In 2017, Amazon S&P 100 component
acquired Whole Foods Market for US$13.4 billion,
S&P 500 component
substantially increasing Amazon's footprint as a physical
retailer.[21] In 2018, Bezos announced that its two-day delivery ISIN US0231351067
service, Amazon Prime, had surpassed 100 million subscribers Industry Cloud computing,
worldwide.[22][23]
e-commerce,
Amazon distributes downloads and streaming of video, music, artificial intelligence,
and audiobooks through its Prime Video, Amazon Music, consumer electronics,
Twitch, and Audible subsidiaries. Amazon also has a digital distribution,
publishing arm, Amazon Publishing, a film and television
grocery stores
studio, Amazon Studios, and a cloud computing subsidiary,
Amazon Web Services. It produces consumer electronics Founded July 5, 1994 in Bellevue,
including Kindle e-readers, Fire tablets, Fire TV, and Echo Washington, US
devices. In addition, Amazon acquisitions include Ring, Founder Jeff Bezos
Twitch, Whole Foods Market, and IMDb. Among various
Headquarters Seattle, US
controversies, the company has been criticized for
technological surveillance overreach,[24] a hyper-competitive Area served Worldwide
and demanding work culture,[25] tax avoidance,[26] and anti- Key people Jeff Bezos (chairman,
competitive practices.[27][28] president and CEO)
Werner Vogels (CTO)
 Products Amazon Echo · Amazon
Contents Fire · Amazon Fire TV ·
History Amazon Fire OS ·
Amazon Kindle
Board of directors
Services Amazon.com · Amazon
Merchant partnerships Alexa · Amazon Appstore
Products and services · Amazon Music ·
Amazon Prime · Amazon
Subsidiaries
Prime Video · Amazon
A9.com
Web Services
Amazon Maritime
Revenue
Annapurna Labs
US$280.522 billion (2019)
Audible.com
Operating
Beijing Century Joyo Courier Services income US$14.541 billion (2019)
Brilliance Audio
Net income
ComiXology US$11.588 billion (2019)
CreateSpace
Total assets
Eero US$225.248 billion (2019)
Goodreads US$62.06 billion (2019)
Total equity
Health Navigator
Number of 840,000 (2020)[1]
Junglee employees
Kuiper Systems A9.com · AbeBooks ·
Subsidiaries
Lab126 Amazon Air · Alexa
Ring Internet · Amazon Books ·
Shelfari Amazon Game Studios ·
Souq Amazon Lab126 ·
Twitch Amazon Logistics, Inc. ·
Amazon Publishing ·
Whole Foods Market
Amazon Robotics ·
Supply chain Amazon.com Services ·
Website Amazon Studios · Audible
· Body Labs · AWS · Book
Reviews
Depository · ComiXology ·
Content search
Goodreads · Graphiq ·
Third-party sellers IMDb · Ring · Souq.com ·
Amazon sales rank Twitch Interactive · Whole
Foods Market · Woot ·
Multi-level sales strategy Zappos
Finances Website www.amazon.com (http
Controversies s://www.amazon.com)
Environmental impact Footnotes / references
Selling counterfeit items [2][3][4][5][6]

Sales and use taxes

Income taxes
Comments by Donald Trump and Bernie Sanders
Opposition to trade unions
Working conditions
Conflict of interest with the CIA and DOD
Seattle head tax and houselessness services
 Nashville Operations Center of Excellence
Facial recognition technology and law enforcement
Access to NHS data
Collection of data and surveillance
Response to COVID-19 pandemic
Additional hiring as a result of pandemic
Employee protests during COVID-19
Closure in France
Lobbying
See also
References
Further reading
External links

History
Jeff Bezos founded Amazon in July 1994. He chose Seattle because
of technical talent as Microsoft is located there.[29] In May 1997, the
organization went public. The company began selling music and
videos in 1998, at which time it began operations internationally by
acquiring online sellers of books in United Kingdom and Germany.
The following year, the organization also sold video games,
consumer electronics, home-improvement items, software, games,
and toys in addition to other items. The company's largest campus
outside of the US was inaugurated in
In 2002, the corporation started Amazon Web Services (AWS), Hyderabad, India in September
which provided data on Web site popularity, Internet traffic patterns 2019.
and other statistics for marketers and developers. In 2006, the
organization grew its AWS portfolio when Elastic Compute Cloud
(EC2), which rents computer processing power as well as Simple Storage Service (S3), that rents data
storage via the Internet, were made available. That same year, the company started Fulfillment by Amazon
which managed the inventory of individuals and small companies selling their belongings through the
company internet site. In 2012, Amazon bought Kiva Systems to automate its inventory-management
business, purchasing Whole Foods Market supermarket chain five years later in 2017.[30]

Board of directors
As of November 2019, the board of directors is:[31]

Jeff Bezos, President, CEO, and Chairman

Rosalind Brewer, Group President, and COO, Starbucks
Jamie Gorelick, partner, Wilmer Cutler Pickering Hale, and Dorr
Daniel P. Huttenlocher, Dean of the Schwarzman College of Computing at the Massachusetts
Institute of Technology
Judy McGrath, former CEO, MTV Networks
Indra Nooyi, former CEO, PepsiCo
 Jon Rubinstein, former Chairman, and CEO, Palm, Inc.
Thomas O. Ryder, former Chairman, and CEO, Reader's Digest
Association
Patty Stonesifer, President, and CEO, Martha's Table
Wendell P. Weeks, Chairman, President, and CEO, Corning Inc.

Merchant partnerships
In 2000, U.S. toy retailer Toys "R" Us entered into a 10-year agreement with
Amazon, valued at $50 million per year plus a cut of sales, under which
Toys "R" Us would be the exclusive supplier of toys and baby products on
the service, and the chain's website would redirect to Amazon's Toys &
Amazon founder Jeff Bezos
Games category. In 2004, Toys "R" Us sued Amazon, claiming that because
in 2016
of a perceived lack of variety in Toys "R" Us stock, Amazon had knowingly
allowed third-party sellers to offer items on the service in categories that
Toys "R" Us had been granted exclusivity. In 2006, a court ruled in favor of
Toys "R" Us, giving it the right to unwind its agreement with Amazon and establish its own independent e-
commerce website. The company was later awarded $51 million in damages.[32][33][34]

In 2001, Amazon entered into a similar agreement with Borders Group, under which Amazon would
comanage Borders.com as a co-branded service.[35] Borders pulled out of the arrangement in 2007, with
plans to also launch its own online store.[36]

On October 18, 2011, Amazon.com announced a partnership with DC Comics for the exclusive digital rights
to many popular comics, including Superman, Batman, Green Lantern, The Sandman, and Watchmen. The
partnership has caused well-known bookstores like Barnes & Noble to remove these titles from their
shelves.[37]

In November 2013, Amazon announced a partnership with the United States Postal Service to begin
delivering orders on Sundays. The service, included in Amazon's standard shipping rates, initiated in
metropolitan areas of Los Angeles and New York because of the high-volume and inability to deliver in a
timely way, with plans to expand into Dallas, Houston, New Orleans and Phoenix by 2014.[38]

In June 2017, Nike confirmed a "pilot" partnership with Amazon to sell goods directly on the
platform.[39][40][41]

As of October 11, 2017, AmazonFresh sold a range of Booths branded products for home delivery in
selected areas.[42]

In September 2017, Amazon ventured with one of its sellers JV Appario Retail owned by Patni Group which
has recorded a total income of US$ 104.44 million (₹ 759 crore) in financial year 2017–18.[43]

In November 2018, Amazon reached an agreement with Apple Inc. to sell selected products through the
service, via the company and selected Apple Authorized Resellers. As a result of this partnership, only
Apple Authorized Resellers may sell Apple products on Amazon effective January 4, 2019.[44][45]

Products and services

Amazon.com's product lines available at its website include several media (books, DVDs, music CDs,
videotapes and software), apparel, baby products, consumer electronics, beauty products, gourmet food,
groceries, health and personal-care items, industrial & scientific supplies, kitchen items, jewelry, watches,
lawn and garden items, musical instruments, sporting goods, tools, automotive items and toys & games. In
August 2019, Amazon applied to have a liquor store in San Francisco, CA as a means to ship beer and
alcohol within the city.[46] Amazon has separate retail websites for some countries and also offers
international shipping of some of its products to certain other countries.[47]

Amazon.com has a number of products and services available, including:

AmazonFresh
Amazon Prime
Amazon Web Services
Alexa
Appstore
Amazon Drive
Echo
Kindle
Fire tablets
Fire TV
Video
Kindle Store
Music
Music Unlimited
Amazon Digital Game Store
Amazon Studios
AmazonWireless

Subsidiaries
Amazon owns over 40 subsidiaries, including Zappos, Shopbop, Diapers.com, Kiva Systems (now Amazon
Robotics), Audible, Goodreads, Teachstreet, Twitch and IMDb.[48]

A9.com

A9.com, a company focused on researching and building innovative technology, has been a subsidiary since
2003.[49]

Amazon Maritime

Amazon Maritime, Inc. holds a Federal Maritime Commission license to operate as a non-vessel-owning
common carrier (NVOCC), which enables the company to manage its own shipments from China into the
United States.[50]

Annapurna Labs

In January 2015, Amazon Web Services acquired Annapurna Labs, an Israel-based microelectronics
company reputedly for US$350–370M.[51][52]
Audible.com

Audible.com is a seller and producer of spoken audio entertainment, information and educational
programming on the Internet. Audible sells digital audiobooks, radio and TV programs and audio versions
of magazines and newspapers. Through its production arm, Audible Studios, Audible has also become the
world's largest producer of downloadable audiobooks. On January 31, 2008, Amazon announced it would
buy Audible for about $300 million. The deal closed in March 2008 and Audible became a subsidiary of
Amazon.[53]

Beijing Century Joyo Courier Services

Beijing Century Joyo Courier Services is a subsidiary of Amazon and it applied for a freight forwarding
license with the US Maritime Commission. Amazon is also building out its logistics in trucking and air
freight to potentially compete with UPS and FedEx.[54][55]

Brilliance Audio

Brilliance Audio is an audiobook publisher founded in 1984 by Michael Snodgrass in Grand Haven,
Michigan.[56] The company produced its first 8 audio titles in 1985.[56] The company was purchased by
Amazon in 2007 for an undisclosed amount.[57][58] At the time of the acquisition, Brilliance was producing
12–15 new titles a month.[58] It operates as an independent company within Amazon.

In 1984, Brilliance Audio invented a technique for recording twice as much on the same cassette.[59] The
technique involved recording on each of the two channels of each stereo track.[59] It has been credited with
revolutionizing the burgeoning audiobook market in the mid-1980s since it made unabridged books
affordable.[59]

ComiXology

ComiXology is a cloud-based digital comics platform with over 200 million comic downloads as of
September 2013. It offers a selection of more than 40,000 comic books and graphic novels across Android,
iOS, Fire OS and Windows 8 devices and over a web browser. Amazon bought the company in April
2014.[60]

CreateSpace

CreateSpace, which offers self-publishing services for independent content creators, publishers, film studios,
and music labels, became a subsidiary in 2009.[61][62]

Eero

Eero is a company that manufactures mesh-capable routers. The company was founded in 2015 and is based
in San Francisco. Amazon announced it would buy Eero in 2019.

Goodreads
Goodreads is a "social cataloging" website founded in December 2006 and launched in January 2007 by
Otis Chandler, a software engineer, and entrepreneur, and Elizabeth Chandler. The website allows
individuals to freely search Goodreads' extensive user-populated database of books, annotations, and
reviews. Users can sign up and register books to generate library catalogs and reading lists. They can also
create their own groups of book suggestions and discussions. In December 2007, the site had over 650,000
members and over 10 million books had been added. Amazon bought the company in March 2013.[63]

Health Navigator

In October 2019, Amazon finalized the acquisition of Health Navigator, a startup developing APIs for online
health services. The startup will form part of Amazon Care, which is the company's employee healthcare
service. This follows the 2018 purchase of PillPack for under $1 billion, which has also been included into
Amazon Care.[64]

Junglee

Junglee is a former online shopping service provided by Amazon that enabled customers to search for
products from online and offline retailers in India. Junglee started off as a virtual database that was used to
extract information from the Internet and deliver it to enterprise applications. As it progressed, Junglee
started to use its database technology to create a single window marketplace on the Internet by making every
item from every supplier available for purchase. Web shoppers could locate, compare and transact millions
of products from across the Internet shopping mall through one window.[65]

Amazon acquired Junglee in 1998, and the website Junglee.com was launched in India in February 2012[66]
as a comparison-shopping website. It curated and enabled searching for a diverse variety of products such as
clothing, electronics, toys, jewelry and video games, among others, across thousands of online and offline
sellers. Millions of products are browsable, the client selects a price, and then they are directed to a seller. In
November 2017, Amazon closed down Junglee.com and the former domain currently redirects to Amazon
India.[67]

Kuiper Systems

Amazon announced in April 2019 that they would fund and deploy a large broadband satellite internet
constellation called "Project Kuiper".[68][69] It is expected to take up to a decade to fully deploy all 3,236
satellites planned for the full constellation in order to provide internet to "tens of millions of people who
lack basic access to broadband internet."[68] Amazon has not announced if they intend to sell broadband
service directly to consumers, but they will "offer broadband service through partnerships with other
companies."[70]

The satellites will use an orbit with a height between 590 and 630 km (370 and 390 mi).[71] Kuiper will
work in concert with Amazon's previously announced large network of 12 satellite ground station facilities
(the "AWS Ground Station unit") announced in November 2018.[72] Amazon filed communications
license documents with the U.S. regulatory authorities the FCC in July 2019, which included information
that the wholly owned Amazon subsidiary that intended to deploy the satellite constellation was Kuiper
Systems LLC, based in Seattle, Washington.[73] The Kuiper System will consist of 3,236 satellites operating
in 98 orbital planes in three orbital shells, one each at 590 kilometers (370 mi), 610 km (380 mi), and
630 km (390 mi) orbital altitude.[74] The Kuiper System includes high-performance satellites, terrestrial
gateways, internetworking technologies, and a range of customer terminals."[73]
In December 2019, information became public that Amazon is asking the FCC to waive requirements that
SpaceX and OneWeb had to follow in order to get their large satellite internet constellations licensed.[75]
The FCC has not yet ruled on the request.

The president of Kuiper Systems is Rajeev Badyal, a former vice president of SpaceX's Starlink satellite
internet constellation.[70] During 2020 the Kuiper team will move to a larger R&D facility in Redmond,
Washington.[76]

Lab126

Lab126, developers of integrated consumer electronics such as the Kindle, became a subsidiary in 2004.[77]

Ring

Ring is a home automation company founded by Jamie Siminoff in 2013. It is primarily known for its WiFi
powered smart doorbells, but manufactures other devices such as security cameras. Amazon bought Ring for
$1 billion USD in 2018.[78]

Shelfari

Shelfari was a social cataloging website for books. Shelfari users built virtual bookshelves of the titles
which they owned or had read and they could rate, review, tag and discuss their books. Users could also
create groups that other members could join, create discussions and talk about books, or other topics.
Recommendations could be sent to friends on the site for what books to read. Amazon bought the company
in August 2008.[63] Shelfari continued to function as an independent book social network within the
Amazon until January 2016, when Amazon announced that it would be merging Shelfari with Goodreads
and closing down Shelfari.[79][80]

Souq

Souq.com is the largest E-Commerce platform in the Middle East based in Dubai, United Arab Emirates. On
March 28, 2017, Amazon confirmed it would be acquiring Souq.com for $580 million.[81] Souq.com is now
a subsidiary of Amazon, and acts as Amazon's arm into the Middle East region.

Twitch

Twitch is a live streaming platform for video, primarily oriented

towards video gaming content. The service was first established as a
spin-off of a general-interest streaming service known as Justin.tv.
Its prominence was eclipsed by that of Twitch, and Justin.tv was
eventually shut down by its parent company in August 2014 in order
to focus exclusively on Twitch.[82] Later that month, Twitch was
acquired by Amazon for $970 million.[83] Through Twitch, Amazon Twitch at the Electronic
also owns Curse, Inc., an operator of video gaming communities and Entertainment Expo
a provider of VoIP services for gaming.[84] Since the acquisition,
Twitch began to sell games directly through the platform,[85] and
began offering special features for Amazon Prime subscribers.[86]
The site's rapid growth had been boosted primarily by the prominence of major esports competitions on the
service, leading GameSpot senior esports editor Rod Breslau to have described the service as "the ESPN of
esports".[87] As of 2015, the service had over 1.5 million broadcasters and 100 million monthly viewers.[88]

Whole Foods Market

Whole Foods Market is an American supermarket chain exclusively

featuring foods without artificial preservatives, colors, flavors,
sweeteners, and hydrogenated fats.[89]

On August 23, 2017, it was reported that the Federal Trade

Commission approved the merger between Amazon.com and Whole
Foods Market.[90] The following day it was announced that the deal
would be closed on August 28, 2017.[91]
Whole Foods Market store in Ann
Arbor, Michigan
Supply chain
Amazon first launched its distribution network in 1997 with two fulfillment centers in Seattle and New
Castle, Delaware. Amazon has several types of distribution facilities consisting of crossdock centers,
fulfillment centers, sortation centers, delivery stations, Prime now hubs, and Prime air hubs. There are 75
fulfillment centers and 25 sortation centers with over 125,000 employees.[92][93] Employees are responsible
for five basic tasks: unpacking and inspecting incoming goods; placing goods in storage and recording their
location; picking goods from their computer recorded locations to make up an individual shipment; sorting
and packing orders; and shipping. A computer that records the location of goods and maps out routes for
pickers plays a key role: employees carry hand-held computers which communicate with the central
computer and monitor their rate of progress. Some warehouses are partially automated with systems built by
Amazon Robotics.
 Amazon.fr fulfillment center LIL1 in Lauwin- Amazon.es fulfillment
Planque, France center in San Fernando
de Henares, Spain

Amazon.co.uk Amazon.de fulfillment center Amazon.co.jp

fulfillment center in in Germany fulfillment center in
Glenrothes, Scotland Ichikawa, Japan

Amazon fulfillment
center in Macon,
Georgia, United States

Website
The domain amazon.com attracted at least 615 million Amazon.com
visitors annually by 2008.[96] Amazon attracts over 130
million customers to its US website per month by the
start of 2016.[97] The company has also invested heavily
on a massive amount of server capacity for its website, Screenshot
especially to handle the excessive traffic during the
December Christmas holiday season.[98]

Results generated by Amazon's search engine are partly

determined by promotional fees.[99]

Amazon's localized storefronts, which differ in selection

and prices, are differentiated by top-level domain and
country code:
 Region Country Domain name Since
December
Brazil amazon.com.br
2012
Canada amazon.ca June 2002
Americas
August
Mexico amazon.com.mx
2013
United States amazon.com July 1995
September
China amazon.cn
2004
India amazon.in June 2013
November
Japan amazon.co.jp
2000
Asia
Singapore amazon.sg July 2017
September
Turkey amazon.com.tr
2018
United Arab
amazon.ae May 2019
Emirates

August
France amazon.fr
2000
October
Germany amazon.de
1998
November
Italy amazon.it
2010
Europe amazon.com homepage
November
Netherlands amazon.nl
2014
Type of site E-commerce
September
Spain amazon.es Available in Arabic · English · French ·
2011
German · Spanish · Italian ·
United October
amazon.co.uk Chinese · Japanese ·
Kingdom 1998
Portuguese · Dutch · Turkish
November
Oceania Australia amazon.com.au
2017 Owner Amazon.com
URL amazon.com (http://Amazon.co
m) (original U.S. site)
Reviews
Alexa rank 12 (http://www.alexa.com/sitei
Amazon allows users to submit reviews to the web page nfo/amazon.com)
of each product. Reviewers must rate the product on a (Global, December 2019)
rating scale from one to five stars. Amazon provides a
Commercial Yes
badging option for reviewers which indicate the real
name of the reviewer (based on confirmation of a credit Registration Optional
card account) or which indicate that the reviewer is one Launched 1995
of the top reviewers by popularity. Customers may
Current status Online
comment or vote on the reviews, indicating whether
they found a review helpful to them. If a review is given Written in C++ and Java
enough "helpful" hits, it appears on the front page of the [94][95]
product. In 2010, Amazon was reported as being the
largest single source of Internet consumer reviews.[100]
When publishers asked Bezos why Amazon would publish negative reviews, he defended the practice by
claiming that Amazon.com was "taking a different approach ... we want to make every book available—the
good, the bad and the ugly ... to let truth loose".[101]

There have been cases of positive reviews being written and posted by public relations companies on behalf
of their clients[102] and instances of writers using pseudonyms to leave negative reviews of their rivals'
works.

Content search

"Search Inside the Book" is a feature which allows customers to search for keywords in the full text of many
books in the catalog.[103][104] The feature started with 120,000 titles (or 33 million pages of text) on October
23, 2003.[105] There are about 300,000 books in the program. Amazon has cooperated with around 130
publishers to allow users to perform these searches.

To avoid copyright violations, Amazon does not return the computer-readable text of the book. Instead, it
returns a picture of the matching page, instructs the web browser to disable printing and puts limits on the
number of pages in a book a single user can access. Additionally, customers can purchase online access to
some of the same books via the "Amazon Upgrade" program.

Third-party sellers

Amazon derives many of its sales (around 40% in 2008) from third-party sellers who sell products on
Amazon.[106] Associates receive a commission for referring customers to Amazon by placing links to
Amazon on their websites if the referral results in a sale. Worldwide, Amazon has "over 900,000 members"
in its affiliate programs.[107] In the middle of 2014, the Amazon Affiliate Program is used by 1.2% of all
websites and it is the second most popular advertising network after Google Ads.[108] It is frequently used
by websites and non-profits to provide a way for supporters to earn them a commission.[109] Amazon
reported over 1.3 million sellers sold products through Amazon's websites in 2007. Unlike eBay, Amazon
sellers do not have to maintain separate payment accounts; all payments are handled by Amazon.

Associates can access the Amazon catalog directly on their websites by using the Amazon Web Services
(AWS) XML service. A new affiliate product, aStore, allows Associates to embed a subset of Amazon
products within another website, or linked to another website. In June 2010, Amazon Seller Product
Suggestions was launched (rumored to be internally called "Project Genesis") to provide more transparency
to sellers by recommending specific products to third-party sellers to sell on Amazon. Products suggested
are based on customers' browsing history.[110] In 2019, Amazon launched a bigger local online store in
Singapore to expand its product selection in the face of intensifying competition with competitors in the
region.[111]

In July 2019 the 3rd U.S. City Court of Appeals in Philadelphia ruled that Amazon can be held accountable
for faulty third-party sales.[112] The decision ran counter to a past lower court ruling that had favored
Amazon. Heather Oberdorf had sued the company in 2016 over a dog leash that snapped, causing permanent
loss of vision in one eye. If upheld, the decision would expose Amazon and similar platform businesses to
strict liability lawsuits for defective products, which represents a major change in the law.[113] The panel
sent the case back to the lower court, to decide whether the leash was actually defective.[114]

Amazon sales rank

The Amazon sales rank (ASR) provides an indication of the popularity of a product sold on any Amazon
locale. It is a relative indicator of popularity that is updated hourly. Effectively, it is a "best sellers list" for
the millions of products stocked by Amazon.[115] While the ASR has no direct effect on the sales of a
product, it is used by Amazon to determine which products to include in its bestsellers lists.[115] Products
that appear in these lists enjoy additional exposure on the Amazon website and this may lead to an increase
in sales. In particular, products that experience large jumps (up or down) in their sales ranks may be
included within Amazon's lists of "movers and shakers"; such a listing provides additional exposure that
might lead to an increase in sales.[116] For competitive reasons, Amazon does not release actual sales figures
to the public. However, Amazon has now begun to release point of sale data via the Nielsen BookScan
service to verified authors.[117] While the ASR has been the source of much speculation by publishers,
manufacturers, and marketers, Amazon itself does not release the details of its sales rank calculation
algorithm. Some companies have analyzed Amazon sales data to generate sales estimates based on the
ASR,[118] though Amazon states:

Please keep in mind that our sales rank figures are simply meant to be a guide of general
interest for the customer and not definitive sales information for publishers—we assume you
have this information regularly from your distribution sources

— Amazon.com Help[119]

Multi-level sales strategy

Amazon employs a multi-level e-commerce strategy. Amazon started by focusing on business-to-consumer
relationships between itself and its customers and business-to-business relationships between itself and its
suppliers and then moved to facilitate customer-to-customer with the Amazon marketplace which acts as an
intermediary to facilitate transactions. The company lets anyone sell nearly anything using its platform. In
addition to an affiliate program that lets anyone post Amazon links and earn a commission on click-through
sales, there is now a program which lets those affiliates build entire websites based on Amazon's
platform.[120]

Some other large e-commerce sellers use Amazon to sell their products in addition to selling them through
their own websites. The sales are processed through Amazon.com and end up at individual sellers for
processing and order fulfillment and Amazon leases space for these retailers. Small sellers of used and new
goods go to Amazon Marketplace to offer goods at a fixed price.[121]

Amazon also employs the use of drop shippers or meta sellers. These are members or entities that advertise
goods on Amazon who order these goods direct from other competing websites but usually from other
Amazon members. These meta sellers may have millions of products listed, have large transaction numbers
and are grouped alongside other less prolific members giving them credibility as just someone who has been
in business for a long time. Markup is anywhere from 50% to 100% and sometimes more, these sellers
maintain that items are in stock when the opposite is true. As Amazon increases their dominance in the
marketplace these drop shippers have become more and more commonplace in recent years.

In November 2015, Amazon opened a physical Amazon Books store in University Village in Seattle. The
store is 5,500 square feet and prices for all products match those on its website.[122] Amazon will open its
tenth physical book store in 2017;[123] media speculation suggests Amazon plans to eventually roll out 300
to 400 bookstores around the country.[122]

Amazon plans to open brick and mortar bookstores in Germany.[124]

Finances
Amazon.com is primarily a retail site with a sales revenue model; Amazon takes a small percentage of the
sale price of each item that is sold through its website while also allowing companies to advertise their
products by paying to be listed as featured products.[125] As of 2018, Amazon.com is ranked 8th on the
Fortune 500 rankings of the largest United States corporations by total revenue.[126]

For the fiscal year 2018, Amazon reported earnings of US$10.07 billion, with an annual revenue of
US$232.887 billion, an increase of 30.9% over the previous fiscal cycle. Since 2007 sales increased from
14.835 billion to 232.887 billion, thanks to continued business expansion.[127]

Amazon's market capitalization went over US$1 trillion again in early February 2020 after the
announcement of the fourth quarter 2019 results.[128] Amazon's total employees now number 798,000. [128]

Revenue Net income Total Assets

Year Employees
in mil. USD$ in mil. USD$ in mil. USD$

2007[129] 14,835 476 6,485 17,000

2008[130] 19,166 645 8,314 20,700

2009[131] 24,509 902 13,813 24,300

2010[132] 34,204 1,152 18,797 33,700

2011[133] 48,077 631 25,278 56,200

2012[134] 61,093 −39 32,555 88,400

2013[135] 74,452 274 40,159 117,300

2014[136] 88,988 −241 54,505 154,100

2015[137] 107,006 596 64,747 230,800

2016[138] 135,987 2,371 83,402 341,400

2017[139] 177,866 3,033 131,310 566,000

2018[140] 232,887 10,073 162,648 647,500

2019[141] 280,522 11,588 225,248 798,000

Controversies
Since its founding, the company has attracted criticism and controversy for its actions, including: supplying
law enforcement with facial recognition surveillance tools;[142] forming cloud computing partnerships with
the CIA;[143] leading customers away from bookshops;[144] adversely impacting the environment;[145]
placing a low priority on warehouse conditions for workers; actively opposing unionization efforts;[146]
remotely deleting content purchased by Amazon Kindle users; taking public subsidies; seeking to patent its
1-Click technology; engaging in anti-competitive actions and price discrimination;[27][28] and reclassifying
LGBT books as adult content.[147][148] Criticism has also concerned various decisions over whether to
censor or publish content such as the WikiLeaks website, works containing libel and material facilitating
dogfight, cockfight, or pedophile activities. In December 2011, Amazon faced a backlash from small
businesses for running a one-day deal to promote its new Price Check app. Shoppers who used the app to
check prices in a brick-and-mortar store were offered a 5% discount to purchase the same item from
Amazon.[149] Companies like Groupon, eBay and Taap.it countered Amazon's promotion by offering $10
off from their products.[150][151] The company has also faced accusations of putting undue pressure on
suppliers to maintain and extend its profitability. One effort to squeeze the most vulnerable book publishers
was known within the company as the Gazelle Project, after Bezos suggested, according to Brad Stone, "that
Amazon should approach these small publishers the way a cheetah would pursue a sickly gazelle."[99] In
July 2014, the Federal Trade Commission launched a lawsuit against the company alleging it was promoting
in-app purchases to children, which were being transacted without parental consent.[152] In 2019, Amazon
banned selling skin-lightening and racist products that might affect the consumer health.[153]

Environmental impact

In 2018, Amazon emitted 44.4 million metric tons of CO2.[154]

In September 2019, Amazon workers organized a walk-out as part of the Global Climate Strike.[155][156] An
internal group called Amazon Employees for Climate Justice said over 1,800 employees in 25 cities and 14
countries committed to participating in the action to protest Amazon's environmental impact and inaction to
climate change.[155] This group of workers petitioned Jeff Bezos and Amazon with three specific demands:
to stop donating to politicians and lobbyists that deny climate change, to stop working with fossil fuel
companies to accelerate oil and gas extraction, and to achieve zero carbon emissions by 2030.[157][158][156]

Amazon has introduced the Shipment Zero program, however Shipment Zero has only committed to
reducing 50% of its shipments to net zero by 2030. Also, even that 50% does not necessarily mean a
decrease in emissions compared to current levels given Amazon's rate of growth in orders.[159]

That said, Amazon's CEO has also signed the Climate Pledge, in which Amazon would meet the Paris
climate agreement goals 10 year ahead of schedule, and would be carbon-neutral by 2040. Besides this
pledge, it also ordered 100 000 electric delivery trucks from Rivian.[160]

Amazon funds both climate denial groups including the Competitive Enterprise Institute and politicians
denying climate change including Jim Inhofe.[161][162]

In November 2018, a community action group opposed the construction permit delivered to Goodman
Group for the construction of a 160,000 square metres (1,700,000 sq ft) logisitics platform Amazon will
operate at Lyon–Saint-Exupéry Airport. In February 2019, Étienne Tête filed a request on behalf of a second
regional community action group asking the administrative court to decide whether the platform served a
sufficiently important public interest to justify its environmental impact. Construction has been suspended
while these matters are decided.[145]

Amazon considered making an option for Prime customers to have packages delivered at the most efficient
and environmentally-friendly time (allowing the company to combine shipments with the same destination)
but decided against it out of fear customers might reduce purchases.[163] Since 2019, the company has
instead offered customer an "Amazon Day" option, where all orders are delivered on the same day,
emphasizing customer convenience, and it occasionally offers Prime customers credits in return for selecting
slower and less expensive shipping options.[163]

Selling counterfeit items

On October 16, 2016, Apple filed a trademark infringement case against Mobile Star LLC for selling
counterfeit Apple products to Amazon. In the suit, Apple provided evidence that Amazon was selling these
counterfeit Apple products and advertising them as genuine. Through purchasing, Apple found that it was
able to identify counterfeit products with a success rate of 90%. Amazon was sourcing and selling items
without properly determining if they are genuine. Mobile Star LLC settled with Apple for an undisclosed
amount on April 27, 2017.[164]

Sales and use taxes

Amazon's state sales tax collection policy has changed over the years since it did not collect any sales taxes
in its early years. In the U.S., state and local sales taxes are levied by state and local governments, not at the
federal level. In most countries where Amazon operates, a sales tax or value added tax is uniform
throughout the country, and Amazon is obliged to collect it from all customers. Proponents of forcing
Amazon.com to collect sales tax—at least in states where it maintains a physical presence—argue the
corporation wields an anticompetitive advantage over storefront businesses forced to collect sales tax.[165]

Many U.S. states in the 21st century have passed online shopping sales tax laws designed to compel
Amazon.com and other e-commerce retailers to collect state and local sales taxes from its customers.
Amazon.com originally collected sales tax only from five states as of 2011, but as of April 2017, Amazon
collects sales taxes from customers in all 45 states that have a state sales tax and in Washington, D.C.[166]

Income taxes

Amazon paid no federal income taxes in the U.S. in 2017 and 2018, and actually received tax refunds worth
millions of dollars, despite recording several billion dollars in profits each year.[26] CNN reported that
Amazon's tax bill was zero because they took advantage of provisions in years when they were losing
money that allowed them to offset future taxes on profits, as well as various other tax credits.[167] Amazon
was criticized by political figures for not paying federal income taxes.[168]

Comments by Donald Trump and Bernie Sanders

In early 2018, President Donald Trump repeatedly criticized Amazon's use of the United States Postal
Service and its prices for the delivery of packages, stating, "I am right about Amazon costing the United
States Post Office massive amounts of money for being their Delivery Boy," Trump tweeted. "Amazon
should pay these costs (plus) and not have them bourne [sic] by the American Taxpayer."[169] Amazon's
shares fell by 6 percent as a result of Trump's comments. Shepard Smith of Fox News disputed Trump's
claims and pointed to evidence that the USPS was offering below-market prices to all customers with no
advantage to Amazon. However, analyst Tom Forte pointed to the fact that Amazon's payments to the USPS
are not made public and that their contract has a reputation for being "a sweetheart deal".[170][171]

Throughout the summer of 2018, Vermont Senator Bernie Sanders criticized Amazon's wages and working
conditions in a series of YouTube videos and media appearances. He also pointed to the fact that Amazon
had paid no federal income tax in the previous year.[172] Sanders solicited stories from Amazon warehouse
workers who felt exploited by the company.[173] One such story, by James Bloodworth, described the
environment as akin to "a low-security prison" and stated that the company's culture used an Orwellian
newspeak.[174] These reports cited a finding by New Food Economy that one third of fulfilment center
workers in Arizona were on the Supplemental Nutrition Assistance Program (SNAP).[175] Responses by
Amazon included incentives for employees to tweet positive stories and a statement which called the salary
figures used by Sanders "inaccurate and misleading". The statement also charged that it was inappropriate
for him to refer to SNAP as "food stamps".[173] On September 5, 2018, Sanders along with Ro Khanna
introduced the Stop Bad Employers by Zeroing Out Subsidies (Stop BEZOS) Act aimed at Amazon and
other alleged beneficiaries of corporate welfare such as Walmart, McDonald's and Uber.[176] Among the
bill's supporters were Tucker Carlson of Fox News and Matt Taibbi who criticized himself and other
journalists for not covering Amazon's contribution to wealth inequality earlier.[177][178]

On October 2 Amazon announced that its minimum wage for all American employees would be raised to
$15 per hour. Sanders congratulated the company for making this decision.[179]

Opposition to trade unions

Amazon has opposed efforts by trade unions to organize in both the

United States and the United Kingdom. In 2001, 850 employees in
Seattle were laid off by Amazon.com after a unionization drive. The
Washington Alliance of Technological Workers (WashTech) accused
the company of violating union laws, and claimed Amazon
managers subjected them to intimidation and heavy propaganda.
Amazon denied any link between the unionization effort and
layoffs.[180] Also in 2001, Amazon.co.uk hired a US management
A sticker expressing an anti-Amazon
consultancy organization, The Burke Group, to assist in defeating a
message is pictured on the back of a
campaign by the Graphical, Paper and Media Union (GPMU, now
street sign in Seattle.
part of Unite the Union) to achieve recognition in the Milton Keynes
distribution depot. It was alleged that the company victimized or
sacked four union members during the 2001 recognition drive and held a series of captive meetings with
employees.[181]

An Amazon training video that was leaked in 2018 stated "We are not anti-union, but we are not neutral
either. We do not believe unions are in the best interest of our customers or shareholders or most
importantly, our associates."[182] Two years later, it was found that Whole Foods was using a heat map to
track which stores had the highest levels of pro-union sentiment. Factors including racial diversity,
proximity to other unions, poverty levels in the surrounding community and calls to the National Labor
Relations Board were named as contributors to "unionization risk".[183]

In early 2020, an Amazon internal documents were leaked, it said that Amazon has been using an interactive
heat map to monitor its 510 locations across the U.S. and assign each store a unionization risk score based
on such criteria as employee loyalty, turnover rate and racial diversity. Data collected in the heat map
suggest that stores with low racial and ethnic diversity, especially those located in poor communities, are
more likely to unionize.[184][185]

Working conditions

Former employees, current employees, the media, and politicians have criticized Amazon for poor working
conditions at the company.[186][187][188] In 2011, it was publicized that workers had to carry out tasks in
100 °F (38 °C) heat at the Breinigsville, Pennsylvania warehouse. As a result of these inhumane conditions,
employees became extremely uncomfortable and suffered from dehydration and collapse. Loading-bay
doors were not opened to allow in fresh air because of concerns over theft.[189] Amazon's initial response
was to pay for an ambulance to sit outside on call to cart away overheated employees.[189] The company
eventually installed air conditioning at the warehouse.[190]

Some workers, "pickers", who travel the building with a trolley and a handheld scanner "picking" customer
orders can walk up to 15 miles during their workday and if they fall behind on their targets, they can be
reprimanded. The handheld scanners give real-time information to the employee on how quickly or slowly
they are working; the scanners also serve to allow Team Leads and Area Managers to track the specific
locations of employees and how much "idle time" they gain when not working.[191][192]

In a German television report broadcast in February 2013, journalists Diana Löbl and Peter Onneken
conducted a covert investigation at the distribution center of Amazon in the town of Bad Hersfeld in the
German state of Hessen. The report highlights the behavior of some of the security guards, themselves being
employed by a third party company, who apparently either had a neo-Nazi background or deliberately
dressed in neo-Nazi apparel and who were intimidating foreign and temporary female workers at its
distribution centers. The third party security company involved was delisted by Amazon as a business
contact shortly after that report.[193][194][195][196]

In March 2015, it was reported in The Verge that Amazon will be removing non-compete clauses of 18
months in length from its US employment contracts for hourly-paid workers, after criticism that it was
acting unreasonably in preventing such employees from finding other work. Even short-term temporary
workers have to sign contracts that prohibit them from working at any company where they would "directly
or indirectly" support any good or service that competes with those they helped support at Amazon, for 18
months after leaving Amazon, even if they are fired or made redundant.[197][198]

A 2015 front-page article in The New York Times profiled several former Amazon employees[199] who
together described a "bruising" workplace culture in which workers with illness or other personal crises
were pushed out or unfairly evaluated.[20] Bezos responded by writing a Sunday memo to employees,[200] in
which he disputed the Times's account of "shockingly callous management practices" that he said would
never be tolerated at the company.[20]

In an effort to boost employee morale, on November 2, 2015, Amazon announced that it would be extending
six weeks of paid leave for new mothers and fathers. This change includes birth parents and adoptive parents
and can be applied in conjunction with existing maternity leave and medical leave for new mothers.[201]

In mid-2018, investigations by journalists and media outlets such as The Guardian reported poor working
conditions at Amazon's fulfillment centers.[202][203] Later in 2018, another article exposed poor working
conditions for Amazon's delivery drivers.[204]

In response to criticism that Amazon does not pay its workers a livable wage, Jeff Bezos announced
beginning November 1, 2018, all US and UK Amazon employees will earn a $15 an hour minimum
wage.[205] Amazon will also lobby to make $15 an hour the federal minimum wage.[206] At the same time,
Amazon also eliminated stock awards and bonuses for hourly employees.[207]

On Black Friday 2018, Amazon warehouse workers in several European countries, including Italy,
Germany, Spain and the United Kingdom, went on strike to protest inhumane working conditions and low
pay.[208]

The Daily Beast reported in March 2019 that emergency services responded to 189 calls from 46 Amazon
warehouses in 17 states between the years 2013 and 2018, all relating to suicidal employees. The workers
attributed their mental breakdowns to employer-imposed social isolation, aggressive surveillance, and the
hurried and dangerous working conditions at these fulfillment centers. One former employee told The Daily
Beast "It's this isolating colony of hell where people having breakdowns is a regular occurrence."[209]

On July 15, 2019, during the onset of Amazon's "Prime Day" sale event, Amazon employees working in the
United States and Germany went on strike in protest of unfair wages and poor working conditions.[210][211]

In March 2020, during the coronavirus outbreak when the government instructed companies to restrict social
contact, Amazon's UK staff was forced to work overtime to meet the demand spiked by the disease. A GMB
(trade union) spokesperson said the company had put "profit before safety".[212]
Conflict of interest with the CIA and DOD

In 2013, Amazon secured a US$600 million contract with the CIA, which poses a potential conflict of
interest involving the Bezos-owned The Washington Post and his newspaper's coverage of the CIA.[213]
Kate Martin, director of the Center for National Security Studies, said, "It's a serious potential conflict of
interest for a major newspaper like The Washington Post to have a contractual relationship with the
government and the most secret part of the government."[214] This was later followed by a US$10 billion
contract with the Department of Defense.[143]

Seattle head tax and houselessness services

In May 2018, Amazon threatened the Seattle City Council over an employee head tax proposal that would
have funded houselessness services and low-income housing. The tax would have cost Amazon about $800
per employee, or 0.7% of their average salary.[215] In retaliation, Amazon paused construction on a new
building, threatened to limit further investment in the city, and funded a repeal campaign. Although
originally passed, the measure was soon repealed after an expensive repeal campaign spearheaded by
Amazon.[216]

Nashville Operations Center of Excellence

The incentives given by the Metropolitan Council of Nashville and Davidson County to Amazon for their
new Operations Center of Excellence in Nashville Yards, a site owned by developer Southwest Value
Partners, have been controversial, including the decision by the Tennessee Department of Economic and
Community Development to keep the full extent of the agreement secret.[217] The incentives include "$102
million in combined grants and tax credits for a scaled-down Amazon office building" as well as "a $65
million cash grant for capital expenditures" in exchange for the creation of 5,000 jobs over seven years.[217]

The Tennessee Coalition for Open Government called for more transparency.[217] Another local
organization known as the People's Alliance for Transit, Housing, and Employment (PATHE) suggested no
public money should be given to Amazon; instead, it should be spent on building more public housing for
the working poor and the homeless and investing in more public transportation for Nashvillians.[218] Others
suggested incentives to big corporations do not improve the local economy.[219]

In November 2018, the proposal to give Amazon $15 million in incentives was criticized by the Nashville
Firefighters Union and the Nashville chapter of the Fraternal Order of Police,[220] who called it "corporate
welfare."[221] In February 2019, another $15.2 million in infrastructure was approved by the council,
although it was voted down by three council members, including Councilwoman Angie Henderson who
dismissed it as "cronyism".[222]

Facial recognition technology and law enforcement

While Amazon has publicly opposed secret government surveillance, as revealed by Freedom of
Information Act requests it has supplied facial recognition support to law enforcement in the form of the
Rekognition technology and consulting services. Initial testing included the city of Orlando, Florida, and
Washington County, Oregon. Amazon offered to connect Washington County with other Amazon
government customers interested in Rekognition and a body camera manufacturer. These ventures are
opposed by a coalition of civil rights groups with concern that they could lead to an expansion of
surveillance and be prone to abuse. Specifically, it could automate the identification and tracking of anyone,
particularly in the context of potential police body camera integration.[142][223][224] Because of the backlash,
the city of Orlando publicly stated it will no longer use the technology, but may revisit this decision at a later
date.[225]

Access to NHS data

The UK government awarded Amazon a contract that gives the company free access to information about
healthcare published by the UK's National Health Service.[226] This will, for example, be used by Amazon's
Alexa to answer medical questions, although Alexa also uses many other sources of information. The
material, which excludes patient data, could also allow the company to make, advertise and sell its own
products. The contract allows Amazon access to information on symptoms, causes and definitions of
conditions, and "all related copyrightable content and data and other materials". Amazon can then create
"new products, applications, cloud-based services and/or distributed software", which the NHS will not
benefit from financially. The company can also share the information with third parties. The government
said that allowing Alexa devices to offer expert health advice to users will reduce pressure on doctors and
pharmacists.[227]

Collection of data and surveillance

On February 17, 2020, a Panorama documentary highlighted the amount of data collected by the company
and the move into surveillance causing concerns of politicians and regulators in the US and Europe.[228]
[229]

Response to COVID-19 pandemic

Additional hiring as a result of pandemic

In response to the COVID-19 pandemic, Amazon introduced temporary restrictions on the sale of non-
essential goods. In March 2020, it hired some 100,000 more staff in the US to help deal with essential items
such as food and medical equipment. It also reported that it was so busy that it was unable to bring on board
new customers and therefore had to have a waiting list. In April, the firm announced that it was going to hire
up to 75,000 workers to help deal with increased demand.[230]

Employee protests during COVID-19

During the pandemic there have been protests by the Amazon workers at warehouses in the US, France, and
Italy. The BBC reported that there were confirmed coronavirus cases in more than 50 locations.[230] The
reason for the protests is the company policy to "run normal shifts" despite many positive cases of the
virus.[231] According to the UNI Global Union, "Amazon cannot act like this is business as usual. We are
facing a deadly virus that has already taken the lives of thousands of people and paralyzed the world's
economy. If distribution centers are not safe for workers right now, they should be closed immediately."[231]
In Spain, the company has faced legal complaints over its policies.[232] Despite workers at 19 warehouses in
the US having tested positive for COVID-19, Amazon did not shut down warehouses, only doing so when
forced by the government or because of protests. A group of US Senators wrote an open letter to Bezos in
March 2020, expressing concerns about worker safety.[233]
An Amazon warehouse protest on March 30, 2020 in Staten Island led to its organizer, Christian Smalls,
being fired. Amazon defended the decision by saying that Smalls was supposed to be in self-isolation at the
time and leading the protest put its other workers at risk.[232] Smalls has called this response
"ridiculous".[234] The New York state attorney general, Letitia James, is considering legal retaliation to the
firing which she called "immoral and inhumane."[232] She also asked the National Labor Relations Board to
investigate Smalls' firing. Smalls himself accuses the company of retaliating against him for organizing a
protest.[234] At the Staten Island warehouse, one case of COVID-19 has been confirmed by Amazon;
workers believe there are more, and say that the company has not cleaned the building, given them suitable
protection, or informed them of potential cases.[233] Smalls added specifically that there are many workers
there in risk categories, and the protest only demanded that the building be sanitized and the employees
continue to be paid during that process.[234] Derrick Palmer, another worker at the Staten Island facility, told
The Verge that Amazon quickly communicates through text and email when they need the staff to complete
mandatory overtime, but have not been using this to tell people when a colleague has contracted the disease,
instead waiting days and sending managers to speak to employees in person.[233] Amazon claim that the
Staten Island protest only attracted 15 of the facility's 5,000 workers,[235] while other sources describe much
larger crowds.[233]

On April 14, 2020, two Amazon employees were fired for "repeatedly violating internal policies", after they
had circulated a petition about health risks for warehouse workers internally [236]

On May 4th, Amazon vice president Tim Bray resigned "in dismay" over the firing of whistle-blower
employees who spoke out about the lack of COVID-19 protections, including shortages of face masks and
failure to implement widespread temperature checks which were promised by the company. He said that the
firings were "chickenshit" and "designed to create a climate of fear" in Amazon warehouses.[237]

In a Q1 2020 financial report, Jeff Bezos announced that Amazon expects to spend $4 billion or more
(predicted operating profit for Q2) on COVID-19-related issues: personal protective equipment, higher
wages for hourly teams, cleaning for facilities, and expanding Amazon's COVID-19 testing capabilities.
These measures intend to improve the safety and well-being of hundreds of thousands of the company's
employees.[238]

Closure in France

The SUD (trade unions) brought a court case against Amazon for unsafe working conditions. This resulted
in a French district court (Nanterre) ruling on April 15, 2020 ordering the company to limit its deliveries to
food and essential medical or hygienic products or pay a €1 million per day fine. Amazon said it would
appeal, and on the following day shut its six French warehouses until at least April 21, 2020 for evaluation
of the situation.[239]

Lobbying
Amazon lobbies the United States federal government and state governments on multiple issues such as the
enforcement of sales taxes on online sales, transportation safety, privacy and data protection and intellectual
property. According to regulatory filings, Amazon.com focuses its lobbying on the United States Congress,
the Federal Communications Commission and the Federal Reserve. Amazon.com spent roughly $3.5
million, $5 million and $9.5 million on lobbying, in 2013, 2014 and 2015, respectively.[240]

Amazon.com was a corporate member of the American Legislative Exchange Council (ALEC) until it
dropped membership following protests at its shareholders' meeting on May 24, 2012.[241]
In 2014, Amazon expanded its lobbying practices as it prepared to lobby the Federal Aviation
Administration to approve its drone delivery program, hiring the Akin Gump Strauss Hauer & Feld lobbying
firm in June.[242] Amazon and its lobbyists have visited with Federal Aviation Administration officials and
aviation committees in Washington, D.C. to explain its plans to deliver packages.[243]

In 2019 it spent $16.8m and had a team of 104 lobbyists, up from $14.4m and 103 lobbyists in 2018.[244]

See also
Amazon Breakthrough Novel Award
Amazon Flexible Payments Service
Amazon Marketplace
Amazon Standard Identification Number (ASIN)
Camelcamelcamel – a website that tracks the prices of products sold on Amazon.com
List of book distributors
Internal carbon pricing
Statistically improbable phrases – Amazon.com's phrase extraction technique for indexing
books

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Further reading
Brandt, Richard L. (2011). One Click: Jeff Bezos and the Rise of Amazon.com (http://us.pengui
ngroup.com/nf/Book/BookDisplay/0,,9781591843757,00.html). New York: Portfolio Penguin.
ISBN 978-1-59184-375-7.
Daisey, Mike (2002). 21 Dog Years (https://archive.org/details/21dogyearsdoingt00dais). Free
Press. ISBN 0-7432-2580-5.
Friedman, Mara (2004). Amazon.com for Dummies (https://archive.org/details/amazoncomford
umm00frie). Wiley Publishing. ISBN 0-7645-5840-4.
Marcus, James (2004). Amazonia: Five Years at the Epicenter of the Dot.Com Juggernaut (htt
ps://archive.org/details/amazonia00marc). W. W. Norton. ISBN 1-56584-870-5.
Spector, Robert (2000). Amazon.com – Get Big Fast: Inside the Revolutionary Business Model
That Changed the World (https://archive.org/details/amazoncomgetbigf00spec). HarperCollins.
ISBN 0-06-662041-4.
Stone, Brad (2013). The Everything Store: Jeff Bezos and the Age of Amazon. New York: Little
Brown and Co. ISBN 978-0-316-21926-6. OCLC 856249407 (https://www.worldcat.org/oclc/85
6249407).

External links
Official website (https://www.amazon.com)
Amazon (company) companies (https://opencorporates.com/corporate_groupings/Amazon)
grouped at OpenCorporates
Business data for Amazon.com, Inc.: Google Finance (https://www.google.com/finance?q=AM
ZN) · Yahoo! Finance (https://finance.yahoo.com/q?s=AMZN) · Bloomberg (https://www.bloom
berg.com/quote/AMZN:US) · SEC filings (https://www.sec.gov/cgi-bin/browse-edgar?action=ge
tcompany&CIK=1018724)

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