-----------------------------------------

Non responsive customer -- Close Case

-----------------------------------------

Hello <CustomerName>

I hope you are doing well.

I wanted to touch base, regarding the case: <CaseNumber>.

It has been quite a while since we have heard from you. We tried reaching you over
the case multiple times but there has been no response.

As of now, I shall be proceeding with the closure of the case; however, if you see
fit that the issue still persists, please do let us know.
We shall be more than happy to assist you in further investigation and
troubleshooting of the issue.

It was a pleasure assisting you on to the issue.

Have a great day ahead.

Warm Regards,
Navneet Mishra

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Non Responsive Customer - Update Request
---------------------------------------------

Hello <CustomerName>

I hope you are doing well.

I wanted to touch base, regarding the case: <CaseNumber>.

It has been quite a while since we have heard from you.

Could you please help me with an update regarding the issue of "<Issue
Description>".

We will be closing the ticket after 1 working day if we do not receive an

indication of further issues.

I look forward to hear from you.

Thanks and Regards,

Navneet Mishra

--------------------------------------------------
Initial Response - Quick
--------------------------------------------------

Hello <CustomerName>

My name is Navneet and I have the ownership of the case : <CaseNumber>

Please allow me some time to look into the issue and get back to you as soon as
possible.
Thanks,
Navneet Mishra

-------------------------------------------------
Providing an update to the customer
-------------------------------------------------

Hello <CustomerName>

Please find the current status of the case as follows:

Findings:

Steps Taken:

Next Plan of Action:

Thanks,
Navneet Mishra

---------------------------------------------------
EMAIL SIGNATURE
---------------------------------------------------

Thanks and Regards,

Navneet Mishra
Customer Success Engineering
Actifio Inc.

Working Hours:
05:30 PM to 02:30 AM IST
08:00 AM to 05:00 PM EDT
05:00 AM to 02:00 PM PST

--------------------------------------------------
PARAPHRASING THE QUERY
--------------------------------------------------

Hi [xy],

Thank you for contacting us. We would love to help you solve the problem you’re
having. If I understood correctly, <Issue Description>

Thanks and Regards,

Navneet Mishra
Customer Success Engineering
Actifio Inc.

Working Hours:
05:30 PM to 02:30 AM IST
08:00 AM to 05:00 PM EDT
05:00 AM to 02:00 PM PST

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AUTO CASE -- NO VPN customer.
--------------------------------------------------

Hello ,

My name is Navneet and I have the ownership of the case : 00240637.

An AutoCase was created in regards to the event for the "Issue Description".
Could you please help me with a convenient time frame where in I can have a zoom
session and we can work on the issue and verify the same..

Awaiting your response.

Thanks,
Navneet Mishra