Letter of Complaint (Formal Letter)

____________________________
____________________________
_________________________ Your address
_________________________
___________________________________________________________________________

_________________________ 3 NOVEMBER 2016

_________________________
_________________________ Recipient’s address
_________________________ ______ (date) ______

Dear Sir, (Salutation)

________ (TITLE) _____________

Paragraph 1
- States the purpose/ reason for writing the letter
- Is not numbered
• On behalf of the students/ residents of …. (Place) …, I wish to express my
dissatisfaction on ……….
• I am writing to complain about …………
• I am afraid I have to express my dissatisfaction over ………….
• I wish to draw your attention to ……..
e.g: : On behalf of the residents of Menara Heights, I would like to draw your attention to
the unsatisfactory conditions of the block of apartments where I live.

Paragraph 2/ 3/ 4
- Numbered , starting from the second paragraph onwards
- Elaboration on content points

Paragraph 5
- Is not numbered
- Contains an action required of the recipient
- I hope you will look into this matter at the earliest time convenient to you.
- I hope you will take the necessary action…… Your cooperation in this matter is
greatly appreciated.
- We would like you to look into this matter and take immediate action.

Yours faithfully
Serena Chow Complimentary Closing
(SERENA CHOW)
 Letter of Complaint (Formal Letter)
Raju a/l Lingam,
123 A, Lorong Bahagia,
Taman Sentosa,
07231 Bandar Baru Sentol,
Kelantan
__________________________________________________________________________
The President,
Bandar Baru Sentol Council,
Kompleks Utama,
07200 Bandar Baru Sentol                                                                 16 JUNE 2015

Dear Sir,
Uncollected Rubbish and Clogged Drains
I am writing this letter is to attract your attention to the above title. As the representative of
the community, I am calling to tell you that the 300 odd residents living in Taman Sentosa are
extremely unhappy about the lackadaisical attitude of the local town council towards the
uncollected rubbish and clogged drains in our area.
2.         The rubbish in our area has not been collected for more than a week. The rubbish is
supposed to be collected on alternate days but this has not been the case. The town council
workers collect the rubbish according to their own whims and fancies. The uncollected
garbage has attracted not only flies and mosquitoes but also wild dogs which had attacked the
residents on several occasions. These stray animals also scatter the rubbish and make the
roads dirty and smelly. As a result, residents have to bear the discomfort of stench from the
garbage and risk their health.
3.         We are also disappointed with the town council workers for not clearing the clogged
drains which are filled with rubbish. The drains would usually overflow when there is heavy
rain and the rubbish would then flow into the compounds of our houses. Besides, putting up
with the unbearable stench emitted from them, the residents have to spend hours cleaning
their compounds of rotten vegetables, food leftovers and other rubbish.
4.         Due to dengue outbreak recently, we are really concerned about the residents’ health
especially the children. Fogging service also was not done accordingly to the schedule. The
fogging authority only did their job whenever a case of dengue aroused. They even fogging
the neighbourhood late at night that caused us to leave the residents. They need to consider
the residents who have babies and also to those who need to wake up early in the morning for
work. The fogging also caused the people to have breathing problem when we were not told
the exact time of fogging.
5.         We have made numerous appeals to the Municipal Council to look into our
complaints but to no avail. We have been putting up with this predicament for more than a
week. We hope the health authorities would do something to check these health hazards.
Thank you.

Yours faithfully,
Raju
(RAJU S/O MANIAM)