As a customer walks into the branch office du

4.21 manager how long she can expect to wait. The

5.55 than five minutes”. On the basis of the results
statement.
3.02 Ans: Branch Managers says certainly less tha
5.13 about waiting time. In the given data, since t
so his statement of 5 min waiting time is not
4.77
2.34
3.54
3.2
4.5
6.1
0.38 max 6.46
5.12 min 0.38
6.46
6.19
3.79 lower limit upper limit
Mean 4.286667 2.648681551321 5.92465178201 68 1 SIGMA
Median 4.5 1.010696435975 7.56263689736 95 2 SIGMA
Variance 2.682995 -0.62728867937 9.2006220127 99 3 SIGMA
Sd 1.637985
CV 38.21116
range 6.08
 r walks into the branch office during the lunch hour, she asks the branch
w long she can expect to wait. The branch manager replies, “Almost certainly less
utes”. On the basis of the results of (a) and (b), evaluate the accuracy of this
Managers says certainly less than 5 minutes which is not an accurate statement
g time. In the given data, since the upper limit of 1 sigma limit(68%) is 5.9 min
ent of 5 min waiting time is not accurate.
NEGATIVELY SKEWED
Suppose that the branch manager would like to
certain level of service during the peak lunch pe
obtain service within a specified time would res
monetary payment or gift to the customer. Wha
you think should be used as a cutoff above whic
be provided? Explain your answer.
Ans: Incentives could be given to customers w
of more than 7.5 minutes approx as the upper
7.5
 the branch manager would like to guarantee a
of service during the peak lunch period. Failure to
e within a specified time would result in a small
ment or gift to the customer. What waiting time do
uld be used as a cutoff above which this gift would
Explain your answer.

es could be given to customers with waiting time

7.5 minutes approx as the upper limit of 2 sigma is
525 530 530 535 535 535 535 535 540
540 540 540 545 545 545 545 545 550
550 550 550 550 550 560 560 560 565
565 570 570 572 575 575 575 580 580
580 585 590 590 590 600 600 600 600
610 615 625 625 625 635 649 650 670
675 675 680 690 700 700 700 700 715

590.8 MEAN
525 min
715 max
190 range width no. Of intervals 18
190 10 19 16
20 9.5 14
12
INTERVALBIN RANGFREQ 10
520-540 539 8
8
540-560 559 17
6
560-580 579 12
580-600 599 8 4
600-620 619 7 2
620-640 639 4 0
520-540 540-560 5
640-660 659 2
660-680 679 4
680-700 699 2
700-720 719 6
70
 540 Seventy efficiency apartments were randomly sampled in a
college town. The monthly rent prices for the apartments are
550 listed below in ascending order.
565 make a frequency distribution to comment upon the skewness
580 of data
610
670
715

Rent
18
16
14
12
Column E
10
8
6
4
2
0
520-540 540-560 560-580 580-600 600-620 620-640 640-660 660-680 680-700 700-720

HIGHLY POSITIVELY SKEWED

mly sampled in a
he apartments are
upon the skewness
 d)As a customer walks into the branch office during
9.66 the Friday evening hours, he asks the branch
5.9 manager how long she can expect to wait. The
branch manager replies, “Almost certainly less than
8.02 five minutes”. On the basis of the results of (a) and
5.79 (b), evaluate the accuracy of this statement.
8.73 Ans: branch Manager's statement “Almost certainly
3.82 less than five minutes”, is invalid as mean is 7.11
8.01 minutes.
8.35
10.49
6.68
5.64
4.08
6.17 e)Suppose that the branch manager would like to guarantee a certai
service during the Friday evening hours. Failure to obtain service wit
9.91 time would result in a small monetary payment or gift to the custom
5.47 waiting time do you think should be used as a cutoff above which th
be provided? Explain your answer.
mean 7.114667 ans)One SD limit (68% of the customers): upper limit is 9.19 minutes
median 6.68 approx.may be considered as the cutoff time , beyond which a smal
payment or gift may be given to the customes.
Max 10.49 Min 3.82
range 6.67 max-min
variance 4.335512
SD 2.082189
CV 29.26615 SD/mean*100
office during
ranch
ait. The
nly less than
ts of (a) and
ment.
ost certainly
an is 7.11

would like to guarantee a certain level of

rs. Failure to obtain service within a specified
payment or gift to the customer. What
sed as a cutoff above which this gift would

rs): upper limit is 9.19 minutes. So 9 minutes

off time , beyond which a small monetary
ustomes.
Method 1980 2000 2002
Punch
18.5 18.5 15.5
cards
Lever
36.7 14.4 10.6
machines
Paper
40.7 11.9 10.5
ballots
Optical
0.8 41.5 43
scan
Electroni
0.2 9.3 16.3
c
Mixed 3.1 4.4 4.1

Method 1980 2000 2002

Punch
31.7 31.4 22.6
cards
Lever
42.9 17.4 15.5
machines
Paper
10.5 1.5 1.3
ballots
Optical
2.1 30.8 31.8
scan
Electroni
0.7 12.2 19.6
c
Mixed 12 6.7 9.3
 2002

Punch cards Lever machines Paper ballots

Optical scan Electronic Mixed
 1980 2000 2002 1980 2000 2002
Punch cards 18.5 18.5 15.5 Punch cards 31.7 31.4 22.6
Lever machines 36.7 14.4 10.6 Lever machines 42.9 17.4 15.5
Paper ballots 40.7 11.9 10.5 Paper ballots 10.5 1.5 1.3
Optical scan 0.8 41.5 43 Optical scan 2.1 30.8 31.8
Electronic 0.2 9.3 16.3 Electronic 0.7 12.2 19.6
Mixed 3.1 4.4 4.1 Mixed 12 6.7 9.3