Activity Date

First Class March 31

Second Class April 2

Third Class April 7

Fourth Class April 9

Fifth Class April 14

Sixth Class April 16

Seventh Class April 21

Eighth Class April 23

Ninth Class April 28

Tenth Class April 30

Eleventh May 5

Twelfth May 7
 Thirteenth May 12

Fourteenth May 14

Fifteenth May 19

Sixteenth May 21

Seventeenth May 26

Eighteenth May 28

Ninteenth June 2

Twentieth June 4

Twenty-First June 9

Twenty-Second June 11

Twenty-Third June 16
Twenty-Fourth June 18

Twenty-Fifth June 23

Twenty-Sixth June 25

Twenty-Seventh June 30

Twenty-Eighth July 2

Twenty-Ninth July 7

Thirty July 9

Thirty-First July 14

Thirty-Second July 16
 Date Description
The study plan of the subject was
March 31
presented.

Workshop #1: The teacher gave us the

topic of quality. Also we did a practice
April 2
where we exposed our thoughts about
quality.

Homework #1: ¨The most important

principles and authors of quality. Written
April 7
work delivery and exposition of each
group.

April 9 Holiday: Holy Week.

Homework #2: Experiences Related to

Customer Services; One good and One
April 14
bad. Written work delivery and
exposition of each group.

Workshop #2: We had to give our

opinion about the article in the following
April 16 website;
https://www.helpscout.com/blog/custome
r-service-skills/ .

Homework #3: Essay about costumer

April 21 service in Panama culture. Written work
delivery and exposition of each person.

April 23 Clarified Doubts about Test #1.

April 28 MIDTERM #1

The teacher developed the exam with the

April 30
group and asked if there were complaints.

The teacher explains the customer service

May 5 aspects an aspects like the cost of the
service for the organizations.

May 7 No classes.
 Homework #4: Differentiation strategies
and how can we relate this kind of
May 12 strategies to customer service. Written
work delivery and exposition of each
person.

We made a workshop based in a video

May 14 with a description between customer
service and customer experience.

Homework # 5: Type of customers.

May 19 Written work delivery and exposition of
each group.

May 21 No classes: Lack of electricity supply.

May 26 MIDTERM #2

The teacher developed the exam with the

May 28
group and asked if there were complaints.

Explained the topic about the following

June 2
video: https://youtu.be/kx7-S9jvVXM.

Finished explaining the topic of the

June 4
previous class.

Homework #6: Costumer Complaints.

June 9 Written work delivery and exposition of
each person.

Workshop #3: The teacher shared us the

following link
June 11 https://www.youtube.com/watch?
v=hlzm7-gvTRg and we had to give our
opinion about that topic.

Homework #7: Essay about costumer

service in the province of Chiriqui during
June 16
the pandemic time. Written work delivery
and exposition of each group.
 We talk about the dates of the expositions
of the projects and the teacher also
June 18
assigned a coordinator for the group
portfolio.

June 23 MIDTERM #3

The teacher developed the exam with the

June 25 group and asked if there were complaints.
Also clear doubts about the project.

The teacher presented the topic of unit 4

June 30 regarding call-handling tips. And also
answered the student´s doubts.

The teacher assigned a class work, where

we analyze a video and summarize it with
July 2
our words in a paragraph that we upload
to the teams platform.

The students presented a short dialogue

July 7 about call-handling regarding the
semester's homework.

First Day of the presentation of the final

July 9
project by the students

Second Day of the presentation of the

July 14
final project by the students

Third Day of the presentation of the final

July 16
project by the students