Online Telecomm Customer Service

Module 1: Customer
Page Name
Login Customer id Minimum 5 Character and Maximum 15
Character
Password Minimum 5 Character and Maximum 10
Character
Out Put Valid id and Password
Complaint Complain no Auto Generated
Customer id Who login
Date Current date from the system
Account no Maximum 12 digits
Phone no Format (91-080-12345678)
Message Type your problem..
Out Put Your Complain Will be solved Soon....
Solution Complain no Maximum 4 digits
Solution Read Only
Solution Date Read Only
Out Put You can view your complaint solution..
Sign Out Your Session will expire you have to login again…..

Module 2: Csr
Page Name Employee Type You have to Select Csr
Emplogin Employee id Minimum 5 Character and Maximum 15
Character
Password Minimum 5 Character and Maximum 10
Character
Out Put Valid Type,id and Password
csrmain Back, Sign out
Billing
Unworkable
Suppression
Escalation
Customer info
Personal Queue
Account Cancel
New Customer After Click it must go the Respective Page
Csrmain Solution Get Complain After Click of Button you can view the
complaints
View After Click
CSR ID It will be shown in label
Complaint no It will be shown in label
Solution CSR Will Type the Solution..
Out Put The Solve id will be Remove from the Grid
Billing Select Bill no You have to select bill no from combo box
Show Details Click on button
Out Put Details will be shown in the Grid
Unworkable Complaint no Maximum 4 digits
Reason Maximum 100 Character
Csr_id Csr login id Read only
Date System date Read only
Out Put Record Added…
Suppression Complaint no Maximum 4 digits
Phone no Maximum 11 digits
Csr_id Csr login id Read only
Suppression You have to select from Combo box
Out Put Record Added…
Escalation Complaint no Maximum 4 digits
Reason Maximum 50 Character
Csr_id Csr login id Read only
Date System date Read only
Out Put Record Added…
Customer info Edit It will show the details in text box
Delete It will delete the record from cust master
Update It will update record from cust master
Cancel It will show the Old record only
Out Put Based on the Event Applied
Personal Queue Complaint no Maximum 4 digits
Time System Time
Customer_id Whose complaint is getting solved
Csr_id Csr login id Read only
Out Put Record Added…
Account Cancel Complaint no Maximum 4 digits
Account no Maximum 12 digits
Date Format (dd/mm/yyyy)
Purpose Maximum 100 Character
Csr_id Csr login id Read only
Out Put Your Account has been Canceled
New Customer Cust id Minimum 5 Character and Maximum 15
Character
Name Maximum 30 Character
Mail id Format (rana@yahoo.com)
Address Maximum 100 Character
DOB Format (dd/mm/yyyy)
Gender Select from the list
Phone no Format (91-080-12345678)
Password Minimum 5 Character and Maximum 10
Character
Re_Password Minimum 5 Character and Maximum 10
Module 3: Quality Assurance
Page Name Employee Type You have to Select QA
Emplogin Employee id Minimum 5 Character and Maximum 15
Character
Password Minimum 5 Character and Maximum 10
Character
Out Put Valid Type,id and Password
QA Main Back
Billing
Accuracy
Satisfaction
Personal Queue
Customer info
Logout After Click it must go the Respective Page
QA Main Csr id You have to select from combo box
View After Click
Csr solution Read only
Complaint no Read only
Csr id Read only
Date System Date
QA Solution Maximum 50 character
Out Put It will update the QA solution
Billing Account no Maximum 12 digits
Bill no Auto Generated number
From date Format(dd/mm/yyyy)
Due date Format(dd/mm/yyyy)
Amount Maximum 6 digits
Phone no Format(dd/mm/yyyy)
Bill date Format(dd/mm/yyyy)
To date Format(dd/mm/yyyy)
Fine charge Maximum 6 digits
Net Amount Maximum 8 digits
Out put Record Added…
Accuracy Csr id Maximum 10
Complaint no Maximum 4 only in Number
Resolution Maximum 30 Character
Procedure Maximum 30 Character
Notes Maximum 30 Character
Follow thru Maximum 30 Character
Out put Record Added...
Satisfaction Ac Number Maximum 12 digits
Complaint no Maximum 4 digits
Csr id Maximum 10 digits
Amount Maximum 6 digits
Out put Record Added...
Personal Queue Edit It will show the details in text box
Delete It will delete the record
Update It will update record
Cancel It will show the Old record only
Out Put Based on the Event Applied
Customer info Edit It will show the details in text box
Delete It will delete the record from cust master
Update It will update record from cust master
Cancel It will show the Old record only
Out Put Based on the Event Applied
Logout Your Session will expire you have to login again…..
Module 4: Administration
Page Name Employee Type You have to Select Admin
Emplogin Employee id Minimum 5 Character and Maximum 15
Character
Password Minimum 5 Character and Maximum 10
Character
Out Put Valid Type,id and Password
Admin Page Distribution of
Complaints
View Reports
CSR and QA
QA Home page
Back
Sign out After Click it must go the Respective Page
Distribution of View After Click
Complaints Comp no It will be shown in label
Customer id It will be shown in label
Date of Received It will be shown in label
Message It will be shown in textbox Ready only
CSR ID Admin have to Select from the Combo box.
Out Put Record Assigned…
View Reports Average Complaints solved
Daily Complaints
Csr wise Daily Complaints
Monthly Complaints
Csr Working Details
Out put After Click it must go the Respective Page
Average Complaints Year You have to Select from list
solved Csr id You have to Select from list
Out Put You can view the Average Complaints
Daily Complaints Year You have to Select from list
Month You have to Select from list
Day You have to Select from list
Out Put You can view the Daily Complaints
Csr wise Daily CSR ID You have to Select from list
Complaints Year You have to Select from list
Month You have to Select from list
Day You have to Select from list
Out Put You can view the Csr Daily Complaints
Monthly Complaints Year You have to Select from list
Month You have to Select from list
Out Put You can view the Csr Daily Complaints
Csr Working Details CSR ID You have to Select from list
Year You have to Select from list
Month You have to Select from list
Out Put You can view the Csr Daily Complaints
CSR and QA Empid Minimum 5 Character and Maximum 15
Character
Name Maximum 30 Character
Mail id Format (rana@yahoo.com)
Address Maximum 100 Character
DOB Format (dd/mm/yyyy)
Gender Select from the list
Designation Select from the list
Password Minimum 5 Character and Maximum 10
Character
Re_Password Minimum 5 Character and Maximum 10
Character
City Maximum 20 Character
State Maximum 20 Character
Country Maximum 20 Character
Out Put Record Added..
QA Home page After click it will go the QA Home Page

Sign out Your Session will expire you have to login again…..