RESERVATION

Personally, I didn’t tried any reservation service but from what I have known before

A full service hotel is composed of six major departments performing important functions that
contribute to its success. Each department is headed by a director that regularly reports to the general
manager and is responsible for the overall performance of his department. In this module we will
discuss the first major department which is the rooms division whose main function is for the sales and
maintenance of the hotel guestrooms.

The term reservation refers to an arrangement by which lodging operators hold

accommodations for guest who will be arriving at some later time. The reservations department is
headed by the reservations manager who is the same level as the Front Office manager and reports
directly to the director of sales.

The main goal of reservation is to provide assurance to prospective guests that suitable accommodation
will be available to them at a specific price for a specified period. And ensure that the largest number of
rooms possible are occupied each day and that the rates charged for these rooms are the highest
possible.

A reservation is the first contact for the guest or person making the reservation for the guest. Although
the contact maybe by telephone, a distinct impression of the hotel is registered with the guest. This calls
for exceptional telephone manners and telemarketing skills. The reservation department generally
works from 8:00 A.M. to 6:00 P.M.

There are types of reservation, first is the confirmed reservation it is a reservation made with sufficient
time for a confirmation slip to be returned to the client by mail or fax. Second is the guaranteed
reservation it refers to a reservation where the client pays for the first night prior to his or her arrival.
This may be in the form of a credit card number or receipt of the first days payment. And the third type
of reservation is the regular or non-guaranteed reservation, this reservation is not paid in advance and
the room is held until a specified time (usually 6 P.M.) on the date of arrival.

Beltran, M. (2008) ;The Hospitality Industry an Introduction pg.45

 IMPORTANCE OF HOUSEKEEPING

Doing basic cleaning tasks in a house hotel or other locations

Housekeeping is the department that deals essentially with cleanliness and all ancillary service
attached to that. The standard plays an important role in the reputation of the hotels. One feels
comfortable only in the environment which is clean and well ordered, so cleanliness is important for
health foremost also for well-being. Accommodation in hotels tend to be the largest part of the hotel, it
is the most revenue generating department, the housekeeping department takes care of all rooms is
often largest department in hotels. The rooms in hotels are offered as accommodation to travelers/
guest as individual units of bedroom. Some interconnected rooms are also made which will be helpful to
the guest and families many hotels offer suits to the guest.

Housekeeping is the department determine to a large extent whether guest are happy during
stay and in turn mankind they return to the hotel. The fine accommodation and service are provided to
the guest so they are pleased with the hotel. The guest satisfaction is its primary object and the hygiene
factor must always be present in the hotel.

No Author (2014) Hotel Management and Operations published by 3G Elearning pg. 11-19
Somoray, A. (2016) Principles of FOOD SAFETY, SANITATION and HYGIENE
Eco-tourism is more than a catch phrase for nature loving travel and recreation. Eco-tourism is
consecrated for preserving and sustaining the diversity of the world’s natural and cultural environments.
It accommodates and entertains visitors in a way that is minimally intrusive or destructive to the
environment and sustains and supports the native cultures in the locations it is operating in.

Rajput, Yogendra (2018) Global Tourism Sustainable Tourism and Eco-Tourism