1. Katherine is a young Unit Manager of the Pediatric Ward.

Most of her staff nurses are

senior to her, very articulate, confident and sometimes aggressive. Katherine feels
uncomfortable believing that she is the scapegoat of everything that goes wrong in her
department. Which of the following is the best action that she must take?

1. Identif...y the source of the conflict and understand the points of friction

2. Disregard what she feels and continue to work independently

3. Seek help from the Director of Nursing

4. Quit her job and look for another employment.

2. As a young manager, she knows that conflict occurs in any organization. Which of the
following statements regarding conflict is NOT true?

1. Can be destructive if the level is too high

2. Is not beneficial; hence it should be prevented at all times

3. May result in poor performance

4. May create leaders

3. Katherine tells one of the staff, “I don’t have time to discuss the matter with you now.
See me in my office later” when the latter asks if they can talk about an issue. Which of the
following conflict resolution strategies did she use?

1. Smoothing
 2. Compromise

3. Avoidance

4. Restriction

4. Kathleen knows that one of her staff is experiencing burnout. Which of the following is
the best thing for her to do?

1. Advise her staff to go on vacation.

2. Ignore her observations; it will be resolved even without intervention

3. Remind her to show loyalty to the institution.

4. Let the staff ventilate her feelings and ask how she can be of help.

5. She knows that performance appraisal consists of all the following activities EXCEPT:

1. Setting specific standards and activities for individual performance.

2. Using agency standards as a guide.

3. Determine areas of strength and weaknesses

 4. Focusing activity on the correction of identified behavior.

6. Which of the following statements is NOT true about performance appraisal?

1. Informing the staff about the specific impressions of their work help improve their
performance.

2. A verbal appraisal is an acceptable substitute for a written report

3. Patients are the best source of information regarding personnel appraisal.

4. The outcome of performance appraisal rests primarily with the staff.

7. There are times when Katherine evaluates her staff as she makes her daily rounds.
Which of the following is NOT a benefit of conducting an informal appraisal?

1. The staff member is observed in natural setting.

2. Incidental confrontation and collaboration is allowed.

3. The evaluation is focused on objective data systematically.

4. The evaluation may provide valid information for compilation of a formal report.

8. She conducts a 6-month performance review session with a staff member. Which of the
following actions is appropriate?

1. She asks another nurse to attest the session as a witness.

 2. She informs the staff that she may ask another nurse to read the appraisal before the
session is over.

3. She tells the staff that the session is manager-centered.

4. The session is private between the two members.

9. Alexandra is tasked to organize the new wing of the hospital. She was given the authority
to do as she deems fit. She is aware that the director of nursing has substantial trust and
confidence in her capabilities, communicates through downward and upward channels and
usually uses the ideas and opinions of her staff. Which of the following is her style of
management?

1. Benevolent –authoritative

2. Consultative

3. Exploitive-authoritative

4. Participative

10. She decides to illustrate the organizational structure. Which of the following elements is
NOT included?

1. Level of authority

2. Lines of communication
 3. Span of control

4. Unity of direction

11. She plans of assigning competent people to fill the roles designed in the hierarchy.
Which process refers to this?

1. Staffing

2. Scheduling

3. Recruitment

4. Induction

12. She checks the documentary requirements for the applicants for staff nurse position.
Which one is NOT necessary?

1. Certificate of previous employment

2. Record of related learning experience (RLE)

3. Membership to accredited professional organization

4. Professional identification card

13. Which phase of the employment process includes getting on the payroll and completing
documentary requirements?

1. Orientation

2. Induction

3. Selection

4. Recruitment

14. She tries to design an organizational structure that allows communication to flow in all
directions and involve workers in decision making. Which form of organizational structure
is this?

1. Centralized

2. Decentralized

3. Matrix

4. Informal

15. In a horizontal chart, the lowest level worker is located at the

1. Left most box

 2. Middle

3. Right most box

4. Bottom

16. She decides to have a decentralized staffing system. Which of the following is an
advantage of this system of staffing?

1. greater control of activities

2. Conserves time

3. Compatible with computerization

4. Promotes better interpersonal relationship

17. Aubrey thinks about primary nursing as a system to deliver care. Which of the
following activities is NOT done by a primary nurse?

1. Collaborates with the physician

2. Provides care to a group of patients together with a group of nurses

3. Provides care for 5-6 patients during their hospital stay.

 4. Performs comprehensive initial assessment

18. Which pattern of nursing care involves the care given by a group of paraprofessional
workers led by a professional nurse who take care of patients with the same disease
conditions and are located geographically near each other?

1. Case method

2. Modular nursing

3. Nursing case management

4. Team nursing

19. St. Raphael Medical Center just opened its new Performance Improvement
Department. Ms. Valencia is appointed as the Quality Control Officer. She commits herself
to her new role and plans her strategies to realize the goals and objectives of the
department. Which of the following is a primary task that they should perform to have an
effective control system?

1. Make an interpretation about strengths and weaknesses

2. Identify the values of the department

3. Identify structure, process, outcome standards & criteria

4. Measure actual performances

20. Ms. Valencia develops the standards to be followed. Among the following standards,
which is considered as a structure standard?

1. The patients verbalized satisfaction of the nursing care received

2. Rotation of duty will be done every four weeks for all patient care personnel.

3. All patients shall have their weights taken recorded

4. Patients shall answer the evaluation form before discharge

21. When she presents the nursing procedures to be followed, she refers to what type of
standards?

1. Process

2. Outcome

3. Structure

4. Criteria

22. The following are basic steps in the controlling process of the department. Which of the
following is NOT included?

1. Measure actual performance

2. Set nursing standards and criteria

 3. Compare results of performance to standards and objectives

4. Identify possible courses of action

23. Which of the following statements refers to criteria?

1. Agreed on level of nursing care

2. Characteristics used to measure the level of nursing care

3. Step-by-step guidelines

4. Statement which guide the group in decision making and problem solving

24. She wants to ensure that every task is carried out as planned. Which of the following
tasks is NOT included in the controlling process?

1. Instructing the members of the standards committee to prepare policies

2. Reviewing the existing policies of the hospital

3. Evaluating the credentials of all nursing staff

4. Checking if activities conform to schedule

25. Ms. Valencia prepares the process standards. Which of the following is NOT a process
standard?

1. Initial assessment shall be done to all patients within twenty four hours upon admission.

2. Informed consent shall be secured prior to any invasive procedure

3. Patients’ reports 95% satisfaction rate prior to discharge from the hospital.

4. Patient education about their illness and treatment shall be provided for all patients and
their families.

26. Which of the following is evidence that the controlling process is effective?

1. The things that were planned are done

2. Physicians do not complain.

3. Employees are contended

4. There is an increase in customer satisfaction rate.

27. Ms. Valencia is responsible to the number of personnel reporting to her. This principle
refers to:

1. Span of control

2. Unity of command
 3. Carrot and stick principle

4. Esprit d’ corps

28. She notes that there is an increasing unrest of the staff due to fatigue brought about by
shortage of staff. Which action is a priority?

1. Evaluate the overall result of the unrest

2. Initiate a group interaction

3. Develop a plan and implement it

4. Identify external and internal forces.

29. Kevin is a member of the Nursing Research Council of the hospital. His first assignment
is to determine the level of patient satisfaction on the care they received from the hospital.
He plans to include all adult patients admitted from April to May, with average length of
stay of 3-4 days, first admission, and with no complications. Which of the following is an
extraneous variable of the study?

1. Date of admission

2. Length of stay

3. Age of patients
 4. Absence of complications

30. He thinks of an appropriate theoretical framework. Whose theory addresses the four
modes of adaptation?

1. Martha Rogers

2. Sr. Callista Roy

3. Florence Nightingale

4. Jean Watson

31. He opts to use a self-report method. Which of the following is NOT TRUE about this
method?

1. Most direct means of gathering information

2. Versatile in terms of content coverage

3. Most accurate and valid method of data gathering

4. Yields information that would be difficult to gather by another method

32. Which of the following articles would Kevin least consider for his review of literature?

1. “Story-Telling and Anxiety Reduction Among Pediatric Patients”

 2. “Turnaround Time in Emergency Rooms”

3. “Outcome Standards in Tertiary Health Care Institutions”

4. “Environmental Manipulation and Client Outcomes”

33. Which of the following variables will he likely EXCLUDE in his study?

1. Competence of nurses

2. Caring attitude of nurses

3. Salary of nurses

4. Responsiveness of staff

34. He plans to use a Likert Scale to determine

1. degree of agreement and disagreement

2. compliance to expected standards

3. level of satisfaction
 4. degree of acceptance

35. He checks if his instruments meet the criteria for evaluation. Which of the following
criteria refers to the consistency or the ability to yield the same response upon its repeated
administration?

1. Validity

2. Reliability

3. Sensitivity

4. Objectivity

36. Which criteria refer to the ability of the instrument to detect fine differences among the
subjects being studied?

1. Sensitivity

2. Reliability

3. Validity

4. Objectivity

37. Which of the following terms refer to the degree to which an instrument measures what
it is supposed to be measure?
 1. Validity

2. Reliability

3. Meaningfulness

4. Sensitivity

38. He plans for his sampling method. Which sampling method gives equal chance to all
units in the population to get picked?

1. Random

2. Accidental

3. Quota

4. Judgment

39. Raphael is interested to learn more about transcultural nursing because he is assigned
at the family suites where most patients come from different cultures and countries. Which
of the following designs is appropriate for this study?

1. Grounded theory

2. Ethnography
 3. Case study

4. Phenomenology

40. The nursing theorist who developed transcultural nursing theory is

1. Dorothea Orem

2. Madeleine Leininger

3. Betty Newman

4. Sr. Callista Roy

1. Answer: (A) Identify the source of the conflict and understand the points of
friction
This involves a problem solving approach, which addresses the root cause of the
problem.

2. Answer: (B) Is not beneficial; hence it should be prevented at all times

Conflicts are beneficial because it surfaces out issues in the open and can be solved
right away. Likewise, members of the team become more conscientious with their
work when they are aware that other members of the team are watching them.

3. Answer: (C) Avoidance

This strategy shuns discussing the issue head-on and prefers to postpone it to a
later time. In effect the problem remains unsolved and both parties are in a lose-
lose situation.

4. Answer: (D) Let the staff ventilate her feelings and ask how she can be of help.
Reaching out and helping the staff is the most effective strategy in dealing with
burn out. Knowing that someone is ready to help makes the staff feel important;
hence her self-worth is enhanced.
5. Answer: (D) Focusing activity on the correction of identified behavior.
Performance appraisal deal with both positive and negative performance; is not
meant to be a fault-finding activity

6. Answer: (C) Patients are the best source of information regarding personnel
appraisal.
The patient can be a source of information about the performance of the staff but it
is never the best source. Directly observing the staff is the best source of
information for personnel appraisal.

7. Answer: (C) The evaluation is focused on objective data systematically.

Collecting objective data systematically can not be achieved in an informal
appraisal. It is focused on what actually happens in the natural work setting.

8. Answer: (D) The session is private between the two members.

The session is private between the manager and the staff and remains to be so
when the two parties do not divulge the information to others.

9. Answer: (B) Consultative

A consultative manager is almost like a participative manager. The participative
manager has complete trust and confidence in the subordinate, always uses the
opinions and ideas of subordinates and communicates in all directions.

10. Answer: (D) Unity of direction

Unity of direction is a management principle, not an element of an organizational
structure.

11. Answer: (A) Staffing

Staffing is a management function involving putting the best people to accomplish
tasks and activities to attain the goals of the organization.

12. Answer: (B) Record of related learning experience (RLE)

Record of RLE is not required for employment purposes but it is required for the
nurse’s licensure examination.

13. Answer: (B) Induction

This step in the recruitment process gives time for the staff to submit all the
documentary requirements for employment.

14. Answer: (B) Decentralized

Decentralized structures allow the staff to make decisions on matters pertaining to
their practice and communicate in downward, upward, lateral and diagonal flow.
15. Answer: (C) Rightmost box
The leftmost box is occupied by the highest authority while the lowest level worker
occupies the rightmost box.

16. Answer: (D) Promotes better interpersonal relationship

Decentralized structures allow the staff to solve decisions by themselves, involve
them in decision making; hence they are always given opportunities to interact with
one another.

17. Answer: (B) Provides care to a group of patients together with a group of nurses
This function is done in team nursing where the nurse is a member of a team that
provides care for a group of patients.

18. Answer: (B) Modular nursing

Modular nursing is a variant of team nursing. The difference lies in the fact that the
members in modular nursing are paraprofessional workers.

19. Answer: (B) Identify the values of the department

Identify the values of the department will set the guiding principles within which the
department will operate its activities

20. Answer: (B) Rotation of duty will be done every four weeks for all patient care
personnel.
Structure standards include management system, facilities, equipment, materials
needed to deliver care to patients. Rotation of duty is a management system.

21. Answer: (A) Process

Process standards include care plans, nursing procedure to be done to address the
needs of the patients.

22. Answer: (D) Identify possible courses of action

This is a step in a quality control process and not a basic step in the control process.

23. Answer: (B) Characteristics used to measure the level of nursing care
Criteria are specific characteristics used to measure the standard of care.

24. Answer: (A) Instructing the members of the standards committee to prepare
policies
Instructing the members involves a directing function.

25. Answer: (C) Patients’ reports 95% satisfaction rate prior to discharge from the
hospital.
This refers to an outcome standard, which is a result of the care that is rendered to
the patient.
26. Answer: (A) The things that were planned are done
Controlling is defined as seeing to it that what is planned is done.

27. Answer: (A) Span of control

Span of control refers to the number of workers who report directly to a manager.

28. Answer: (B) Initiate a group interaction

Initiate a group interaction will be an opportunity to discuss the problem in the
open.

29. Answer: (C) Age of patients

An extraneous variable is not the primary concern of the researcher but has an
effect on the results of the study. Adult patients may be young, middle or late adult.

30. Answer: (B) Sr. Callista Roy

Sr. Callista Roy developed the Adaptation Model which involves the physiologic
mode, self-concept mode, role function mode and dependence mode

31. Answer: (C) Most accurate and valid method of data gathering
The most serious disadvantage of this method is accuracy and validity of
information gathered

32. Answer: (B) “Turnaround Time in Emergency Rooms”

The article is for pediatric patients and may not be relevant for adult patients.

33. Answer: (C) Salary of nurses

Salary of staff nurses is not an indicator of patient satisfaction, hence need not be
included as a variable in the study.

34. Answer: (A) degree of agreement and disagreement

Likert scale is a 5-point summated scale used to determine the degree of
agreement or disagreement of the respondents to a statement in a study.

35. Answer: (B) Reliability

Reliability is repeatability of the instrument; it can elicit the same responses even
with varied administration of the instrument

36. Answer: (A) Sensitivity

Sensitivity is an attribute of the instrument that allow the respondents to distinguish
differences of the options where to choose from

37. Answer: (A) Validity

Validity is ensuring that the instrument contains appropriate questions about the
research topic

38. Answer: (A) Random

Random sampling gives equal chance for all the elements in the population to be
picked as part of the sample.

39. Answer: (B) Ethnography

Ethnography is focused on patterns of behavior of selected people within a culture

40. Answer: (B) Madeleine Leininger

Madeleine Leininger developed the theory on transcultural theory based on her
observations on the behavior of selected people within a culture