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Interview Guide
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The questions shown below have been written to aid the interviewer in conducting a
competency-based interview. Interviewers should use these questions to gather evidence
from candidates to identify if they can demonstrate the competencies required. This
information or evidence is recorded on the Competency Assessment Form, and given a
rating.
The questions should be prepared in advance of the interview. They are not an exhaustive
list and the interviewer should add their own questions in order to focus on any other
particular aspect of the job that the candidate is applying for.
CORE TECHNICAL
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1Deloitte & Touche Central Europe – Financial Advisory Services
F.A.S. Interview Guide
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Risk Management - understands and applies Deloitte & Touche Corporate Finance
procedures to manage our risk
• How do you approach the management of risk?
• What experience do you have in managing risk?
• How do you involve others in the management of risk?
• What experience do you have in managing risk in other countries?
• How do you initially assess project viability with regard to risk?
SERVICE EXCELLENCE
Serving the Client - ensures that the product and its delivery meet the client's
expectation
• How do you manage client expectations?
• How do you balance client needs with those of the firm?
• What experience do you have in working on cross border assignments?
• Describe how you have managed a difficult situation with a client.
Retaining the Client - obtains regular feedback on performance and acts on the
results
• How do you ensure a high quality of service to the client?
• How do you improve the quality of service provided?
• How have you retained a client in a difficult situation?
• What have your learnt about retaining clients?
• How do you set service standards with colleagues?
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2Deloitte & Touche Central Europe – Financial Advisory Services
F.A.S. Interview Guide
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Building the Market - positions self and firm advantageously in the market to
generate leads
• How have you gone about penetrating the market with services?
• What are the key sales features of Deloitte & Touche corporate finance / transaction
services?
• How do you generate leads?
• How have you leveraged new opportunities from an existing client?
• How much time do you allocate to the sales process?
MANAGEMENT EFFECTIVENESS
Developing people - acts in a way which values the team members and develops
their capabilities
• Describe a situation where you have given (positive / negative) feedback to individual.
• How do you approach the development of others?
• How do you maintain your own development (of management skills / technical skills)?
• What courses have your recently attended?
• How do you improve your own performance?
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3Deloitte & Touche Central Europe – Financial Advisory Services
F.A.S. Interview Guide
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LEADERSHIP EFFECTIVENESS
Creating the Vision - demonstrates enthusiasm for and receptiveness to new ideas,
comfortable in a fast-changing environment
• How have you demonstrated and innovative approach in your current job?
• How have your responded to an unexpected change at work?
• What changes do you anticipate in the market place? How will you respond to these
changes?
• Do you prefer a fast changing environment or one that is steady?
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4Deloitte & Touche Central Europe – Financial Advisory Services