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I. CHECK IN
Receptionist : Good afternoon, welcome to Edotel laing, with Nola. May I help you sir?
Guest : Yes, I want to book a room, is there any availability?
Receptionist : Sure, Do you have any reservation before sir?
Guest : Not yet
Receptionist : How long will you stay here sir?
Guest
: 2 Nights (1-3 April 2020)
Receptionist
: For how many person sir?
Guest
: 2 person
Receptionist
: What types of room do you want sir…
We have 4 types of room here:
1. Suite room, the price Rp. 1.000.000,- / Night
2. Grand deluxe room, the price Rp. 700.000,- / Night
3. Deluxe room, the prices Rp. 500.000,- / Night
4. Standard room, the prices Rp. 400.000,-/ Night
Which one is your choice sir?
Guest
: I choose the suite room
Receptionist
: Alright, may I borrow your ID card sir?
I will help you to fill your registration card
Guest
: Sure
Receptionist
: Do you have any special request sir?
Guest
: Yes, please prepare the fruit basket
Receptionist
: Where do you come from sir?
Guest
: Jakarta
Receptionist
: Where do you go after here sir?
Guest
: Bali
Receptionist
: What is your purpose in this city sir?
Guest
: Holiday
Receptionist
: How about your payment sir?
We can serve by cash and credit card
Guest
: I pay by cash
Receptionist
: What time will you check out sir?
Guest
: at 10.00 a.m
Receptionist
: May I take your room deposit sir?
Guest
: Sure, How much?
Receptionist
: Rp. 1.000.000,- (one million rupiah)
Guest
: Alright (give the money)
Receptionist
: I will repeat your registration sir..
Your name is Mr. Raja. You choose one suite room for 2 nights and for 2 persons. You
pay by cash and your special request is fruit basket. Then, your room deposit is
Rp. 1.000.000,- (one million). Is that correct sir?
Guest
: Yes, that’s correct
Receptionist
: Please sign here sir (Registration card and Cash Receipt)
Guest
: Okay
Receptionist
: Alright sir, your room No. 201 (two zero one) on the second floor. This is your key,
guest card and breakfast coupon. We hope you enjoy to staying in our hotel. Have a
nice day.
Guest
: Thank You
Receptionist : Selamat pagi, selamat datang di Edotel laing, dengan Nola. Ada yang bisa saya bantu
pak?
Guest : Ya, saya ingin memesan kamar, apakah masih ada yang tersedia?
Receptionist : Tentu, apakah bapak sudah melakukan reservasi sebelumnya?
Guest : Belum
Receptionist : Berapa lama Bapak akan menginap?
Guest
: 2 Malam (1-3 April 2020)
Receptionist
: Untuk berapa orang pak?
Guest
: 2 orang
Receptionist
: Tipe kamar apa yang bapak inginkan?
Kami memiliki 4 tipe kamar disini:
1. Suite room, dengan harga Rp. 1.000.000,- / Malam
2. Grand deluxe room, dengan harga Rp. 700.000,- / Malam
3. Deluxe room, dengan harga Rp. 500.000,- / Malam
4. Standard room, dengan harga Rp. 400.000,-/ Malam
Bapak memilih yang mana?
Guest
: Saya pilih yang tipe suite room
Receptionist
: Baiklah, bolehkah saya meminjam kartu identitas bapak?
Saya akan bantu mengisi kartu registrasi
Guest
: Tentu
Receptionist
: Apakah bapak ada permintaan khusus?
Guest
: Ya, tolong siapkan keranjang buah
Receptionist
: Bapak datang dari mana?
Guest
: Jakarta
Receptionist
: Setelah dari sini, bapak mau kemana?
Guest
: Bali
Receptionist
: Apa tujuan bapak datang ke kota ini?
Guest
: Liburan
Receptionist
: Bagaimana metode pembayarannya pak?
Kami melayani dengan cara cash dan kartu kredit
Guest
: Saya bayar dengan cash
Receptionist
: Jam berapa bapak check out?
Guest
: Jam 10.00 pagi
Receptionist
: Bolehkan saya minta depositnya pak?
Guest
: Tentu, berapa?
Receptionist
: Rp. 1.000.000,-
Guest
: Baiklah (berikan uangnya)
Receptionist
: Saya akan mengulangi registrasi bapak.
Nama bapak Mr. Raja. Bapak memilih satu kamar suite selama 2 malam dan untuk 2
orang. Metode pembayaran dengan cara cash dan permintaan khusus yaitu keranjang
buah. Kemudian deposit kamar sejumlah Rp. 1.000.000,-. Apakah benar pak?
Guest
: Ya, benar
Receptionist
: Mohon tanda tangani ini pak (Registration card and Cash Receipt)
Guest
: Okay
Receptionist
: Baiklah pak, kamar anda No. 201 di lantai dua. Ini kuncinya, kartu pengenal tamu
dank upon sarapan. Kami harap bapak nyaman menginap di hotel kami. Semoga hari-
harinya menyenangkan.
Guest
: Terima Kasih