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1. The menu must satisfy guest expectations: Because guest satisfaction is a byword of
dinning service management, your menu must, above everything else, reflect your guest’s
tastes and preferences – neither the chef’s, the food and beverage director’s nor those of the
manager of the particular dinning outlet.
2. The menu must attain marketing objectives: While part of marketing is discovering what
guests want, another important aspect is providing for their needs at convenient locations and
times and at prices that they are willing and able to pay. In some cases, excellent product
development, pricing and promotion will convince guests that you have what they desire –
even if up until now they never knew what it was that they’d been looking for.
3. The menu must help achieve quality objective: Quality concerns are closely related
to marketing concerns. It is important that you clearly understand all aspects of quality
requirements and develop menus that incorporate these standards into your food menus. High
quality and good nutrition go hand – in – hand. A menu that helps achieve quality objectives
would also offer enough choices to the guests so that they can order a nutritionally well-
balanced meal. Other aspects of food quality include flavor, texture, color, shape,
consistency, palatability, flair and guest appeal. As you plan the menu, remember to balance
it so that textures, colors, shapes and flavors are not repetitive.
4. The menu must be cost effective: Both commercial and institutional food service
operations should plan menus that recognize financial restraints. Generally, commercial
properties cannot attain their profit objectives unless their product costs, which the menu
often dictates, fall within a specific range. In institutional food service operations, minimizing
costs is also the menu planner’s responsibility. Whether you plan a menu for a commercial or
an institutional operation, you must select menu items that are within the operation’s budget.
5. The menu must be accurate: You are responsible for telling the truth when you
formulate menus. You must not mislabel a product, describe it inaccurately, or deceive the
guest by your menu presentation. The menu is a powerful advertising tool. It can influence
what guests order and their expectations. If your food service operation does not deliver the
type of products that your menu represents, your guests may feel cheated and never return