Getting your attention:

- Excuse me, I´m afraid there is something wrong with my …

- I´m sorry, but I have a problem with …

- Could I have a moment please?

- I´m sorry to bother you but ….

Stating the problem:

- I´m afraid that …

- I have a problem with …

- I need to talk to you about …

- There is something wrong with …

- I don´t know if you noticed that …

- I don´t mind ……-ing … but …

- Do you think you could help me with …

- I wonder if you could help me with …

Solving the problem:

- What can be done to solve this problem?

- Do you think you can help me (by …-ing …..) ?

- Is there a way you could ….?

- Will you be able to fix this ?

- May I have ….. instead?

- Will I get a refund?

- May I ask you to …..?

- If you don´t mind, I would rather have …