Business Letters

(print Business Letters on corporate letterhead paper)

July 20, 2006

Mr. Rodney Giles

Manager, Customer Support
Inter-Office Solutions Inc.
1289 Luxor Station Rd.
Cedar Springs, IL, 34985

Dear Rodney:

This is further to our meeting of last week at which we agreed to hold a series of
meetings over the next two months to review your experiences with the pilot
implementation of the 1to1 Customer Relationship Management Program.

As discussed at that meeting, the objectives of our review sessions will be to:

Review and assess the overall effectiveness of the program;

Identify and document strengths weaknesses of the program;

Propose customer-focused solutions to address areas of weakness;

Develop an approach and action plan for Phase 2 of the project;

Determine the staff members who will make up the Phase 2 Team.
As agreed, meetings will be held every second Tuesday from 9:00 a.m. until noon, and
the location will alternate between our two offices, the first one to be convened here at
Inter-Office on August 14, 2005. Fred Johnson of your CRM group is to act as the
meeting co-ordinator and recording secretary throughout the process.

As discussed, at the end of the process, Deborah Buxton of Consultek will draft the
summary report for review by the steering committee. As you requested, a copy of her
c.v. has been enclosed.

I trust I have covered all of the points that we discussed. If you have any questions or
would like to add anything please give me a call at 745-9878.

We look forward to seeing you at the August 14th meeting.

Sincerely,

Marilyn Frenc
Sales Letter

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(print Sales Letters on corporate or product letterhead)

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Marketing Letter

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(print Marketing Letters on product or corporate letterhead)

October 30, 2006

To All Editors and Publishers,

Come and See A Snapshot of Our Latest Products!

Genoptik Laser Photo and its network of dealers in the United States, cordially invite
you to drop by our booth at PhotoPlus East for a close-up look at our latest
technological breakthroughs in digital camera technology.

eyelike twilight™ - Just released in September, this is the first digital camera product
that enables presentation of multiple exposures with a reliable preview image. Before
this innovation it was impossible to overlay a second exposure over another digital
image. With twilight™ it is now possible to overlay several images and display the
resulting montage in preview mode before the final exposure is made.

eyelike winder™ - Also just released, this digital camera software is specially designed
for the capture and processing of either moving objects or still portraits. It allows the
shooting and capture of multiple images in sequence, at a speed of approximately one
image per second for later review. Using winder™ the photographer can later view all
of the memory-stored images one shot at a time, in "digital contact sheet" format, on a
color computer monitor.

These leading-edge software modules are just the latest additions to Genoptik's line-up
of products that make its eyelike™ Digital Camera System. a world leader They are
available to all users of the eyelike™ system whether they work in a PC or a Macintosh
based environment.

2006 good reasons to check us out!

Genoptik Laser Photo manufactured its 2006th digital camera in 2006. These cameras
are used by professionals worldwide in the fields of: photography, prepress, archiving
and, microscopy. The basis of this technology is the ProgRes 3000 family of cameras
that have evolved over the past decade. In 2004, the ProgRes 3012 camera won the
internationally recognized Seybold Award as best digital camera for professional use.

The longevity of Genoptik Digital Camera Systems is legendary throughout the

industry. All new hardware and software developments made over the years have been
designed compatible with the original base products so that users of the very first
modules are able to work with the latest technological advances without changing their
equipment.

Come and scan our products at Booth 929 and we will also give you an insider's look at
our latest innovation, a revolutionary new Electronically Controlled Lens System.

Hope to see you at PhotoPlus East!

Sincerely,

Pietro Leuzinger
Marketing Operations Manager
Genoptic Products