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The dynamic and collaborative process we want to create between you as client-organization and Move! is 'unique' and
'customized'.
However, the process needs a number of specific stages, in order to ensure a qualitative, fact based and sound working-
process and relationship between you and us. Move! will be the guardian of that process while working with you.
As we work together through these stages, new information and data will become available, allowing us to 'specify'
gradually our approach. That information might also lead to recontracting and readjusting the role and contribution of all
parties involved. The depth with which those steps will be developed depends on the complexity of the assignment and
the number of stakeholders involved.
STEP 1 : CONTACT
It's the start of our working relationship. Move! uses it to build the relationship, create understanding for your needs and
expectations and to clarify what you can expect from us. The objective is to share the initial perception of the
performance issue or challenge, and understand the context the assignment will be conducted in.
This step must lead to mutual willingness to invest in working together, with good perspectives to contribute to the
organization's performance & success.
This step takes usually one or two meetings and the customer is free to decide not to go ahead with the assignment (free
of charge).
STEP 2 : CONTRACTING
This step leads to a more 'formal' working agreement covering the assignment, ways of working, roles of client and
consultant. It's a first attempt to define the scope and boundaries of the assignment and to identify the stakeholders
involved. It produces a first outline of the expected results in terms of behavior change and performance improvement.
Here we agree on :
Share and discuss the information and experience they have around the issues
Make their own analysis based on the gathered facts
Move! facilitates this process through a number of methodologies like : focus groups, interviews, meta-planning, Force
Field Analysis, SWOT-analysis, Brainstorming, Impact / Effort.
You’ll find more information on those methodologies in our “Impact through Involvement” toolkit (available on the
website)
agree that we understand the nature of the problem and we can identify the context, causes and consequences
that are involved in the Performance issue or challenge .. or
we decide that further investigation and data gathering is needed
The main objective of this phase is to bring about a mutual understanding and agreement on the diagnosis of the situation.
This is an important "recontracting" moment where we agree on the actions to take, the roles and responsibilities as well
as the expected outcomes. We adapt the formal 'consulting agreement' accordingly.
Move! will also design the specific activities, workshops, tools etc... that are necessary to execute the action strategy
decided on.
Apart from 'instructional design expertise' Move! will facilitate activities and support the internal project owner in planning
and coordinating the 'to do's' during this intervention. Move! will also take the role of 'process guardian' in order to make
sure that all stakeholders stay involved throughout the project.
STEP 7 : IMPLEMENTATION
Here we carry out the action plan generated to solve the problem, implement new technology or processes, start up
projects, etc...This may include team development, training, coaching-on-the-job, etc...
Move! tries to make sure all interventions are very much aligned with each other and integrated in your normal business
and operational processes.