SCOTT SAMPLE

141 Merrimac Street • Buffalo, NY 14214 • (123) 456-7891 • ssample@buffalo.edu

EDUCATION UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK

Master of Science in Management Information Systems, expected June 2014
UNIVERSITY OF MUMBAI, India
Bachelor of Engineering in Information Technology, June 2010
Graduated 1st Class

PROFESSIONAL CONVERGYS SERVICES PRIVATE LIMITED, Mumbai, India

EXPERIENCE Technical Support Officer, July 2010 – May 2013
• Consulted the new AT&T DSL customers in the USA, over the phone, to provide DSL technical
assistance
• Worked with the AT&T Digital Subscriber Group, an AT&T team in the USA, to solve DSL problems
such as outage and zero connectivity
• Worked as a Home Networking Technician, to help AT&T DSL customers to set up a home network
over the phone, developing stronger communication skills
• Mentored six new recruits; trained them on the AT&T DSL architecture and company procedures
• Managed the maintenance of various software tools, such as databases and the Siebel CRM, used by
fellow technicians to successfully trouble-shoot DSL issues
• Individually resolved more than 2500 DSL issues, over a period of five months
• Assured total customer satisfaction by following up on AT&T DSL customers who were facing
connectivity problems frequently

INDUSTRY Integral Information Systems, Buffalo, NY, August 2010 – December 2010
PROJECT • Analyzed Key Performance Indicators (KPI) for the Chief Operating Officer of a US healthcare
organization.
• Designed a prototype of a web portal including dashboards and reports making financial, inventory,
HR and operational information readily available to COO.

ACADEMIC • Designed and developed strategy map and balanced scorecard for Mary Kay Inc. Suggested
PROJECTS improvements in the business model and proposed outsourcing strategies
• Practiced the SAP Materials Management module using the WileyPlus simulation software suit.
• Correlated the Audit concepts for Information Systems auditing with COBIT frame work for auditing
IT systems and learnt best practices in the area like HIPPA, PCI, SAS70, ITIL standards.
• Conducted a project management time schedule feasibility case study using Microsoft Project 2007.
• Formulated a business plan containing financial & operational aspects for a proposed chef website.
• Acquired exposure to Financial Statement Analysis (FSA) through FSA Project performed on Costco
Wholesale Inc. Also conducted investment feasibility study using Harvard Business Study Case
• Designed and implemented EOQ model in an e-commerce database with Oracle database with MS
Access front end forms. Security and audit trail features incorporated in database

CAMPUS CENTER FOR ACADEMIC DEVELOPMENT, University at Buffalo

EMPLOYMENT Tutor, September 2013 - Present
• Tutoring undergraduates in Algebra, Trigonometry, Calculus and Management Information Systems
• Counsel students on studying techniques and test-taking strategies

TECHNICAL • Operating Systems: Windows XP, Windows Vista, Unix

SKILLS • Programming Languages: SQL, PL/SQL, JAVA, J2EE, JSP, JavaScript, HTML, Struts, C, C++
• Database: Oracle 9i, Oracle 10g, MySQL
• Tools: Eclipse, Toad, MS Access, Word, Excel, PowerPoint, Microsoft Project 2007, SAS, Microsoft
Visual Studio Integrated Development Environment (IDE), Microsoft Visio
• Methodologies: COBIT, ITIL, SCRUM

ACTIVITIES Finalist for 2013 Buffalo/Niagara Emerging Technology Award

& AWARDS Editor of the college journal –VERVE, during the academic year 2009-2010