BSB60915 ADVANCED DIPLOMA OF

MANAGEMENT (HUMAN RESOURCES)

BSBRSK501 MANAGE RISK

ASSESSMENT MANUAL
ASSESSMENT OVERVIEW

About this Assessment Manual

This Assessment Manual provides you with assessment information and the assessment
tasks you will be required to complete for this unit.

Why are assessment tasks important?

The assessment tasks are an important part of your course as they provide an opportunity to
apply what you have been learning and they give both you and your trainer and assessor
feedback on your progress.

How will you be assessed?

You are required to complete all the below assessments satisfactorily to demonstrate
competency in this unit. Your trainer and assessor will provide you with a due date for each
assessment task, write these down in the space provided.

Assessment Plan

Assessment Number Method of Assessment Due Date

Assessment Task 1 Short answer questions

Assessment Task 2 Portfolio & Roleplay

Assessment Task 3 Portfolio

What is required for successful completion?

To be assessed as ‘Competent’ for this unit, you must complete all the above assessment
tasks satisfactorily.

Assessment Tasks

The information provided under each assessment task gives you:

• Instructions to outline the purpose of the assessment task and conditions to consider
when completing the task e.g. resources, place, submission requirements and
timeframes

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 • Assessment context/scenario information
• Activities/questions to be completed by you
• An outline of the evidence to be submitted by you - Evidence Submission Checklist

How to submit assessments

Assessment responses should be typed; however, handwritten responses will be accepted

as long as they are legible. In some cases, an assessment task will require the completion of
a template or form and these can also be completed by hand.

Printed copies of the assessment work must be submitted to your trainer and assessor by
the due date. In addition, an electronic copy of assessment work shall be uploaded to the e-
learning platform – Moodle.

Please note that some assessments require additional evidence, such as a form or a
template and these must be included with your submission. A list of all templates required to
complete the assessment task are provided at the end of this document (refer to
‘Appendices’ section).

In some cases, you may be required to work on a task in small group. If this is the case, you
will still be required to submit your assessment evidence individually, and your performance
will still be assessed on an individual basis.

Assessment Coversheet

An ‘Assessment Coversheet’ for each task has been provided to you as a separate
document. Print and complete the coversheet for every assessment task by filling in all the
required parts and then sign and date the declaration. This declaration is an agreement from
yourself, declaring that all the evidence you submit is your own work. Attach the completed
coversheet with your printed assessment work submissions. Please keep the ‘Assessment
Submission Receipt’ section with you as a proof of submission.

Assessment Outcomes

Once your assessor marks your assessments, they record result for each task as either
‘Satisfactory’ or ‘Not Satisfactory’.

Once all tasks are marked and you achieve ‘Satisfactory’ result for all tasks, you will receive
a ‘Competent’ result for this unit.

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If any of the tasks you submitted receives a ‘Not Satisfactory’ result or you missed any of the
tasks, then you will receive a ‘Not Competent’ result for this unit.

Plagiarism and Referencing

Work submitted for each assessment task must be your own – your own words. All quotes
from reference sources (e.g. books and websites) must be acknowledged and listed at the
end of your assessment evidence. More guidance on how to reference is provided in
Student Handbook. You must also ensure that the information you provide in assessment
evidence must be relevant to the task and case study scenario and current (recent enough).

Students found to be engaged in academic misconduct involving plagiarism, cheating,

and/or collusion will be dealt with as per the VIA Education’s Academic Misconduct Policy.
More details on this policy can be found in the Student Handbook.

Re-assessments

If you are deemed Not Competent (NC), you will be given an opportunity to re-attempt the
assessment with further evidence. Students are eligible to re-attempt any tasks up to two
times during the duration of their course. Re-assessment fee may apply. Full details of re-
assessment process are detailed in the Student Handbook.

What can you do if you don’t agree with the assessment outcomes (results)?

If you disagree with the assessment outcome, or believe that you have been treated unfairly,
you can appeal the decision using VIA Education’s Complaints and Appeals policy (outlined
in the Student Handbook).

The first step is to discuss the matter with your trainer and assessor. If you still do not agree
with the outcome, you can request for a review of your assessment by lodging a formal
appeal.

Retaining copies of the submitted assessments

Please make sure you keep a copy of all work submitted.

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 ASSESSMENT TASK ONE

Short answer questions

Instructions

• The purpose of this task is to assess your knowledge relating to managing risk
• You must answer all eleven (11) questions. Where applicable, a guide to the length
of your response for each question is provided next to each question.
• You must complete this task by the due date set by your trainer and assessor.
• You will need access to the following resources to complete this task:
o Learner Guide and class notes
o Computer with MS Office Suite (or similar) and internet access.
• You will complete this task at home in your own time.
• You must submit evidence as per the ‘Evidence Submission Checklist’ by the due
date.

Questions

1. Discuss (in 30 to 50 words) the purpose of risk management standards. Include an

example of a risk management standard in your answer.

2. Outline the AS/NZS ISO 31000: 2009 Risk Management Principles and Guidelines
and each of the eleven (11) principles.

3. Explain the requirements of WHS legislation in relation to risk management (in 60 to

80 words).

4. List at least five (5) factors that must be considered in determining risk control
measures for hazardous manual tasks as stated in the Work Health and Safety
Regulations 2017 (NSW).

5. Explain the purpose of risk management policies and procedures in the workplace (in
50 to 60 words)

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 6. List three (3) examples of the impact of risks for a workplace if risks are not identified
or actioned.

7. Outline a step-by-step (covering at least 4 steps) procedure that companies can use
for analysing risks.

8. Outline three (3) sources of information that a company could use to gather
information on potential risks.

9. Describe three (3) examples of tools or techniques that a company could use to
identify risks as part of a risk assessment process.

10. Explain four (4) options that a company could take to control risks.

11. Explain four (4) procedures that a company could use to minimise risk.

Evidence Submission Checklist

Evidence to be submitted Have I completed this?

Answers to all questions 

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 ASSESSMENT TASK TWO

Roleplay & Portfolio

Instructions

• The assessment task requires you to develop a risk briefing report associated
with the proposed business expansion and prepare a risk management plan
and to treat risks.
• You must complete this task by the due date set by your trainer and assessor.
• You will need access to the following resources to complete this task:
o Case study information
o Risk Management Policy and Procedure
o Team meeting minutes
o Space for meeting and roleplay participants
o Templates provided by your assessor
o Computer with MS Office Suite (or similar) and internet access
• You will complete the research and documentation type of activities at home in your
own time and the practical type (role-plays and presentations) activities in simulated
assessment environment under the assessor’s supervision.
• After completing the activities, you must submit evidence as per the ‘Evidence
Submission Checklist’ by the due date. For observation type activities, your assessor
records your performance using a checklist, so you do not need to submit anything
unless the activity asks you specifically.

Scenario

You are the Operations Manager of a medium-sized Australian company, NatureCare

Products, based in Brisbane. At a recent board meeting, the two company shareholders and
the CEO discussed options for expanding the business, including establishing a chain of
retail outlets. The idea is to initially set up one retail outlet in central Sydney, Brisbane and
Melbourne. The CEO has asked you to investigate business expansion proposal, undertake
a risk analysis on establishing a chain of retail outlets. The CEO and shareholders are keen
to get the business expansion started as soon as possible so need to get your risk
management plan in place immediately.

Carefully read the Case Study (see Appendix 1) and then complete the following activities.

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Activities

1. Develop a risk briefing report.

Review:

• the case study information provided (Appendix 1) to determine the scope of

the risk management process required;
• the company’s risk management policy and procedures (Appendix 2); and
• information on risk management standards
(https://www.finance.gov.au/sites/default/files/COV_216905_Risk_Manageme
nt_Fact_Sheet_FA3_23082010_0.pdf).
• the recent team meeting minutes (Appendix 3) on the business expansion
project to inform your report.

Develop a risk briefing report to present to the team to brainstorm further risks
associated with the business expansion project. Use the Risk Briefing Report
Template (Appendix 4) to guide your work.

Your report should include the following:

• Introduction, including the purpose of the risk analysis

• The scope of the risk management process, any risks that may apply to the
scope, and objectives and critical success factors for the area included in the
scope
• Give also an outline of the risk management process as per the organisation’s
policy and procedure, as well as how the organisation’s process aligns with
the risk management standards as identified in the link provided to you.
• A PESTLE analysis identifying the key factors that impact on the environment
in which NatureCare Products operates and their relevance to the risk
management process. You should also use this analysis to identify important
factors that may influence consumer needs and desires as part of analysis of
external stakeholders, as well as to inform the key risks you identify below.
• You are also required to identify at least five risks identified with the
expansion, and at least one potential risk treatment option for each of the
risks you identify.
• Identification and analysis of internal and external stakeholders and the
issues they may have that are likely to impact on the risk management
process.

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 • An analysis of the strengths and weaknesses of the company’s existing retail
approach namely, online and through health food shops.
• Analysis of critical success factors, goals or objectives for the business
expansion project.

2. Conduct team meeting

Role play Scenario

You are working as the Operations Manager at NatureCare Products. The CEO has asked you to
investigate the company’s option to expand the business to interstate. You have completed a risk
briefing report and provided this to the CEO. You will be meeting with the CEO and the Marketing
Manager to discuss the briefing report.

Conditions

Your assessor will play the role of the CEO of NatureCare and another student chosen by your
assessor from your class will play the role of the Marketing Manager. You will play the role of the
Operations Manager.

Your assessor will prepare the environment for the meeting – organise a table and chairs.

Before attending the meeting, ensure you have pen and paper to jot down the ideas and printed
copy of the briefing report.

The meeting starts when the CEO (your assessor) invite you and the Marketing Manager (another
student) to the meeting and explain the need to manage risks as part of the business expansion
project. After this the CEO will handover the meeting to you to facilitate discussion.

During the meeting you need to:

• Clearly explain the risk management process as per the organisation’s policy and
procedure

• Give a short introduction, present to your team the risks that you have identified, as well as
the treatment measures you have selected.

• Encourage the meeting attendees to share their ideas about risks involved in business
expansion

• Steer this discussion into a brainstorming session.

• Agree on the most important risks that should be included in the risk management plan, as
well as suitable risk treatments. At least five must be identified.

During the meeting, you will need to demonstrate effective communication skills including:
• Speaking clearly and concisely

• Using non-verbal communication to assist with understanding

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 • Asking questions to identify required information

• Responding to questions as required

• Using active listening techniques to confirm understanding

Close the meeting by thanking the participants for attending.

Meeting should take no more than 15 minutes.

3. Develop a Risk Management Plan

Develop the risk management plan using the risk management plan template
(Appendix 5).

Your risk management plan should include:

• The risks you have identified based on your research and brainstorming
session. You must include at least five risks.
• An assessment of the likelihood of the risk occurring, as well as the severity
of the risk should it occur.
• Identification of at least one suitable treatment measures for each of the five
risks Priority rating (high, medium or low) to show the order in which risks
must be treated.
• A risk action plan that sets out for each risk including:
o Risk description
o Impact of risk
o Recommended actions
o Resource requirements
o Timelines
o Responsibilities
o Monitoring processes

Evidence Submission Checklist

Evidence to be submitted Have I completed this?

Risk briefing report 

Risk Management Plan 

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 ASSESSMENT TASK THREE

Portfolio

Instructions

• This task requires you to implement control measures from the risk management
plan as well as monitoring and evaluating the risk management process.

• You must complete this task by the due date set by your trainer and assessor.

• You will need access to the following resources to complete this task:

o Case study information

o Risk Management Policy and Procedure
o Risk Management Plan prepared by you in Assessment Task 2
o Customer Survey Results Memo
o Sales Data Analysis Memo
o Staff Survey Results Memo
o Performance Review Results Memo
o Templates provided your assessor
o Business technology and office equipment including computer with MS Office
Suite (or similar) and internet access.
• You will complete the research and documentation type of activities at home in your
own time and the practical type (role-plays and presentations) activities in a
simulated assessment environment under the assessor’s supervision.
• After completing the activities, you must submit evidence as per the ‘Evidence
Submission Checklist’ by the due date. For observation type activities, your assessor
records your performance using a checklist, so you do not need to submit anything
unless the activity asks you specifically.

Scenario

Assume that one of the risks that you identified in your risk management plan was the
inability to attract sufficiently qualified and knowledgeable staff to manage the new retail
stores, and that the risk treatment identified is to invest in the training and development of
existing staff to fulfil this role, at least in the short term.

It has been identified that at least two of the existing customer service representatives are
interested in taking on this new role. Neither of the two-customer service representatives

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have managerial skills nor knowledge, but they both have excellent company and product
knowledge, as well as customer service skills.

Activities

1. Write a report on staff training options

Review the case study information (Appendix 1) and then research a range of
potential training options for the customer service representatives, including both on
and off the job options. Identify at least three suitable options.

Then develop a short report outlining your recommended option/s for the training,
including a rationale for each recommendation.
Include the details of each recommended training option, including a summary of the
training to be provided and outcomes, location, costs and duration as applicable.

As a guide, your staff training options report should be 1 to 2 pages long.

2. Imagine the CEO has approved the training options you have suggested. Send an
email to the staff members (your assessor) who will undergo training

The text of the email should be in grammatically correct English, written in an

appropriate (polite, business-like) style.

It should introduce and summarise the training that they will participate in. Provide all
the necessary details of the training for the staff member.

3. Write a risk monitoring report (using the template Appendix 5)

It is six months later, and you are monitoring the implementation of this risk treatment
to ensure sufficient qualified staff. Assume also that both managers participated in a
formal, nationally recognised course in management which they completed over the
last six months.

You have been provided with the following information by your team, which you will
use to monitor the implementation of the action plan:
• The new Human Resources Manager has provided you with performance
review information for the two Managers, as well as a staff survey conducted
to assess employee satisfaction.

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 • The Marketing Manager has provided you with sales analysis for the last six
months, as well as a memo about a recent customer survey.

In order to monitor the implementation of your action plan you are required to review
the following documents:
• Customer Survey Results Memo (Appendix 6)
• Sales data analysis memo (Appendix 7)
• Staff survey results memo (Appendix 8)
• Performance review results memo (Appendix 9)

Develop a risk monitoring report that provides a summary of the data provided to you
and document what the data shows in relation to the effectiveness of the action plan.

Identify any additional risk control measures, which you believe should be put in
place as relevant.

Your report should be 1 to 2 pages long.

4. Develop a risk management evaluation report

This activity requires you to evaluate and report on the risk management process that
you have completed in the previous in previous activities.
Review all of the following questions and prepare a short report of approximately 1 –
2 pages that addresses each question.

(A) Evaluate the overall risk management process.

• Was it easy or difficult to identify risks?
• Was staff input (at the meeting) helpful?
• How confident are you that all the risks have been identified?

(B) Consider whether the process indicated in the NatureCare Products’ current Risk
Management Policy and Procedures is sufficient to guide the risk management
process used for the business expansion project. Explain why or why not.

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 (C) Explain whether the principles of risk management in the NatureCare Products
risk management policy and procedure is consistent with AS/NZS ISO31000:2009
Risk Management Principles and Guidance.

(D) What changes would you recommend to the risk management process.

5. Take a screen shot of your folder and files associated with this assessment task, as
well as assessment tasks 2.

You are required to demonstrate that you can file all of your records in a logical
structure. Ensure that you have an overall folder for your work, as well as sub folders
if necessary.

All of the documents you have submitted for this unit should be correctly named and
filed.

The screen shot should show all the folders, sub-folders and documents.

Evidence Submission Checklist

Evidence to be submitted Have I completed this?

Staff Training Options Report 

Email to the staff who will receive training 

Risk Monitoring Report 

Risk Evaluation Report 

Screenshot of folders 

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