PROPHECY

Unlocked Communications
Customer Obsession Teams
Communications Passion
THE UNLOCKED COMMUNICATIONS™ PLATFORM
Voxeo Prophecy is an industry-leading communications platform that makes it easy for
companies to interact with people in ways that improve service, drive sales, and lower costs.
Take advantage of Prophecy to deliver everything from speech-driven self-service and
outbound IVR to unified communications and innovative SIP applications.

Prophecy is built on the core principle of simplicity with rigorous adherence to open
standards. We believe that a voice application platform should be easy to install, manage,
and develop upon – and should never suffer at the expense of encumbered business
models and inflexible processes. Voxeo’s approach is very different and so are the results:

Unified Self-Service™
. Multiply your ROI by
enabling VoiceXML application interaction via voice,
SMS, IM, Twitter, web-chat, and mobile web browsers.
Prophecy uniquely unlocks the value of existing VoiceXML
applications by extending them across multiple channels
with little or no modification.

Say goodbye to complex application

development. Prophecy addresses a wide range of
developer skill sets and preferences so you can deploy
better applications faster and make changes with ease.
Write Prophecy applications directly in VoiceXML,
CCXML or Voxeo CallXML; use our web-based, Visio-like
Designer tool for free; or use Prophecy Pro integrated
with Voxeo’s VoiceObjects service creation, management,
and analytics offering.

Install Prophecy in minutes. Download and

install the Prophecy platform in minutes from
www.voxeo.com/platform. Avoid complex server
requirements and expensive on-site vendor
implementations. It’s free to get started and we
won’t ask you to fill out a form, sign an NDA or talk
The Prophecy Commander Dashboard features
to a sales person unless you want to.
highly visual, continuously updated graphs, gauges,
and tables that provide views into exactly how
Prophecy servers and solutions are performing.
Stay in control with Prophecy
Commander. See your application stats in
real-time, provision network resources on the fly,
configure and manage multiple distributed systems,
and more. Based on the technology used in Voxeo’s
worldwide SaaS hosting platform, Commander
brings the full capabilities of our patented, multi-
tenant IVR virtualization and distribution technology
to any Prophecy deployment.
Deliver better, smarter service with
logging and analytics. Fine-tune your
applications to improve service and lower costs.
Prophecy collects and indexes data and call logs in
real time, giving IT staff and developers the ability
to search, navigate, analyze, measure, and report
statistics, transactions, and errors as they occur.
Use Prophecy Pro bundled with the industry-
leading VoiceObjects platform for out-of-the-box
integration with popular business intelligence tools
and deep analytics covering business metrics such
as task completion rates, personalization statistics,
caller loyalty, and more.
Tap into the power of native SIP support.
Prophecy is light years ahead of the competition in
the delivery of a clean, scalable SIP foundation that
brings together diverse applications and devices,
point, our VoiceObjects service creation platform
works seamlessly with Voxeo Prophecy as well as
platforms from Aspect, Avaya, Genesys, Intervoice,
Nortel, and others. With Voxeo, you can always port
your application.
Leverage industry-first pricing
alternatives. The Prophecy platform was
designed to support Voxeo’s own large, multi-
tenant hosting deployment. As such, Prophecy has
the built-in capabilities for flexible pricing models
that aren’t typically available with premise solutions.
Voxeo offers a port-lease option and unique per-
minute pricing that enables you to deploy the
Prophecy platform on your premise with pay-as-
you-go billing and no upfront costs.
Prophecy Highlights
› 100% VoiceXML-compliant
› World’s most proven and
widely‑used CCXML engine

eases access to enterprise data, and lowers the cost › Built-in high-quality speech
recognition and synthesis
of transferring calls with direct IP to IP connectivity.
Prophecy is fully SIP compliant and IMS ready. › Easily works with other
speech engines via MRCP
› Built-in conferencing,
Keep your options open and protect your up to 200 callers
investment. Unlike other vendors, Voxeo offers
› Built-in call recording
on-demand hosting and on-premise deployment
› Complete voice,
options based on a common platform. Customers
SMS and IM support
can easily implement a hybrid solution or move
› Flexible SIP-based
from one solution to the other without having telephony support
to rewrite their applications. Likewise, Voxeo
won’t lock you in by delivering proprietary tools
on top of the open VoiceXML standard. Case in
MORE PHOPHECY FEATURES AND CAPABILITIES
• Free speech recognition plus broad
support for third party engines – Prophecy
supports the use of multiple speech recognition
(ASR) and synthesis solutions (TTS), enabling mixed
deployments and easy, automatic migration between
underlying engines. Prophecy provides MRCP
standards-based connections to Loquendo, Nuance,
and other engines for speech solutions spanning
52 languages. In addition, Voxeo bundles its own highly
accurate speech recognition and synthesis engines.
• Call progress analysis – Voxeo delivers industry-
leading call progress analysis (CPA) capabilities for
Outbound IVR. Voxeo CPA offers advanced detection of
humans versus answering machines, fax machines, and
other special information tones (e.g., a busy signal, or
TTY and TDD devices for the hearing impaired). Voxeo
also allows customers to define the business logic
associated with the different error tones for improved
handling and a better customer experience.
• Secure, two-way call recording platform –
Record any IVR or agent call without the expense of
a separate recording platform. Prophecy provides
Payment Card Industry (PCI) compliant call recording
via its support for public-key encrypted audio files.
• Distributed conference manager –
Prophecy’s VoiceXML and CCXML-based, speech-
driven conference manager features phone and
web-based conference call creation, access and
management. Prophecy supports conferencing for
up to 200 participants with built-in echo cancellation
and noise suppression, dual band automatic gain
control (agc), and the ability to add, remove, and
mute participants.
• CTI support – To support contact center
environments, Prophecy integrates with CTI interfaces
from Cisco ICM, Genesys T-Server, Avaya, and Nortel.
Implemented as a web service, the interface delivers
a fully asynchronous, event-based CTI capability to
IVR applications on the Prophecy platform. VoiceXML
and CCXML application triggers or events can be used
to initiate CTI events and CTI events can be used to
trigger VoiceXML call session events. Additionally,
being natively based on the SIP protocol, Prophecy can
support the transfer of CTI information in SIP header
messages to integrate with next-generation and IP
communications-based environments.
• Prophecy Designer – This Visio-like rapid
application development tool works like an interactive
tutorial, walking users through simple steps to create
any IVR or VoIP application. Designer lets you go from
concept to customer without writing a single line
of code.
• VoiceObjects – Prophecy Pro edition provides all
the power of Prophecy bundled with the VoiceObjects
service creation and management environment.
VoiceObjects provides real-time reporting and deep
analysis of caller behavior, application performance,
and transaction success for rapid tuning, improved ROI,
and a better customer experience. It also facilitates
a consistent, personalized user interface across all
customer service touchpoints.
• Java APIs – Prophecy includes SIPMethod, a
robust SIP Servlet (JSR 289) engine that provides
an open programmable and extensible interface
for SIP application developers. The converged SIP
servlet, HTTP servlet, and web service application
server enables rapid development and deployment of
communication solutions using Java APIs.
• Platform flexibility – Prophecy works with
Windows, Linux (Centos 5 or Redhat Enterprise), and
Mac OS X. Prophecy is also available as a pre-installed,
pre-configured turnkey server.
PROPHECY ADVANTAGES
• Take advantage of the latest standards to simplify Sample Applications
development, speed deployment, and ease
ongoing maintenance › Plain Old Interactive Voice
Response
• Leverage easy-to-use development tools and resources › Speech-driven Voice Response
› Intelligent VoIP call routing
• Overcome barriers to speech adoption and improve the applications
customer experience with Prophecy’s free recognition
› IP-PBX solutions
and synthesis engines; or use any MRCP-compliant
› IP call center solutions
speech engine
› Call recording solutions
• Prophecy’s free recognition and synthesis engines; › Information retrieval
or use any MRCP-compliant speech engine › Telephone surveys
› Emergency notifications
• Deploy blended inbound and outbound applications
› Virtual receptionists
• Enable customers to contact you in more ways – and › Order status
save money – with Unified Self-Service™
› Conferencing solutions

• Remove the limitations of expensive legacy systems › Voice verification

and eliminate the need for proprietary skill sets

• Leverage existing investments in web infrastructure and

applications, including integrations and business logic

• Centralize management and reporting through

web-based tools

• Flexible architecture enables deployment in front of or

behind the PBX and in both TDM and IP environments

• Deploy on a single server or in a distributed configuration

• Realize carrier-grade reliability and management of

sophisticated, multi-tenant environments

• Leverage off-the-shelf hardware

• Realize a seamless migration path to a next-generation

VoIP network

• Get 24x7x365 support from Voxeo Customer Obession

Teams, including our knowledgeable, highly trained
VoiceXML certified customer engineers.
CARRIER-GRADE
PERFORMANCE AND
SCALABILITY
Prophecy scales from deployment on a developer notebook
to 1000+ server clusters spanning multiple data centers.
The platform is the foundation of Voxeo’s globally-
distributed hosting infrastructure – a 82,000 port example
of Prophecy’s scale and power.
All Prophecy components communicate via SIP, RTP, and
MRCP protocols, making it easy to distribute any functions
onto additional servers. Customers can easily increase core
platform capacity at any time simply by adding gateway and
server components to the existing system. Call routing at
each tier enables seamless failure detection with the ability
to follow multiple call paths for no single point of failure.
GETTING STARTED WITH
PROPHECY
Voxeo’s no-hassle approach to doing business makes it
exceptionally easy to try, buy, and use Prophecy.
Your company can download and install Prophecy right now.
You’ll get everything you need to start creating applications
including Voxeo’s 100% compliant VoiceXML and CCXML
browsers, integrated speech recognition and synthesis
engines, a built-in SIP softphone, support for hundreds of
SIP providers and devices, free 24x7 developer support, and
bundled open source VoiceXML auto attendant, voicemail,
and conferencing apps.
Learn more at www.voxeo.com/prophecy

TECHNICAL SPECIFICATIONS
Call Control Features
• SIP inbound/outbound
call support
• SIP call redirection (SIP 302 status)
• SIP call rejection
• SIP call routing and transfers
• SIP call leg bridging
• SIP REINVITE audio re-routing
• SIP registrar server support
• SIP proxy server support
• SIP authentication support
• Configurable SIP port range
• NAT IP translation support
• Multi-ethernet card bridging
support
SIP Compatibility
• SIP from: Global
Crossing, Level(3),
• Verizon/ MCI, AT&T, Avaya, Cisco, • NAT IP translation support
Nortel, BT, Voxbone, Polycom,
Sipura, Sonus
• Works with most other
SIP solutions
• Media and IVR Features
• Audio prompt/
announcement playback
• Audio bridging
• Audio mixing/conferencing
• Audio noise removal
• Audio fixed gain control
• Audio dynamic gain control
• Audio call recording
• MP3 support
• Automated Speech
Recognition (ASR)
• Text-to-speech (TTS)
• Audio playout jitter buffer
• DTMF tone detection
and generation
• Outbound calling
• Intelligent Call Progress
Analysis (CPA)
• Configurable RTP port range
• Multi-ethernet card
bridging support
• Supports VoiceXML 2.x IVR
• Supports CallXML 3.0 IVR
• Runs on standard x86 platforms
W3C Standards Support
• VoiceXML 2.0/2.1 speech/IVR
media
• CCXML 1.0 call control
• SCXML 1.0 (draft) flow control
• SRGS 1.0 speech grammars
• SSML 1.0 speech markup
• SISR speech semantic
interpretation
• Extensible Markup
Language (XML) 1.1
• Namespaces in XML 1.1
• XML Document Object Model
• XML Path Language (XPath) 1.0
• XML Event Syntax
• SOAP Web Services
• WSDL Web Service Description
• JSR 289 SIP Servlet 1.1
• JSR 154 Java Servlet 2.5
• JSR 254 Java Server Pages 2.1
De Facto Standards Support
• Nuance GSL grammar format
• Scansoft/Speechworks
grammar format
• Java speech grammar
format (JSGF)
IETF Standards Support
• RFC 3261 SIP
• RFC 3310 SIP authentication
• RFC 1889 RTP media
• RFC 1890 RTP audio
• RFC 2327 SDP
• RFC 3264 SDP negotiation
• RFC 2833 DTMF and events
• RFC 3263 SRV DNS records
• RFC 3761 ENUM URI DNS records
• RFC 3764 ENUM SIP DNS records
• RFC 3164 UDP Syslog logging
• RFC 3195 TCP Syslog logging
• RFC 2865 RADIUS metering
• RFC 2616 HTTP protocol
• RFC 2617 HTTP authentication
• RFC 2964 HTTP
state management
• RFC 2965 HTTP state management
• RFC 3927 Dynamic IP config
• RFC 2136 Dynamic DNS updates
• RFC 5552 SIP interface to
VoiceXML media servers
• DNSEXT DNS service
discovery draft
• MMUSIC RTSP draft
• IETF MRCPv1

Go to www.voxeo.com/platform or contact us at sales@voxeo.com to learn more.

AMERICAS EUROPE, THE MIDDLE EAST, AFRICA ASIA ONLINE

Voxeo Corporation Voxeo Europe Limited
189 S. Orange Ave. #2050 Berkeley Square House,
Orlando, FL 32801 2nd floor
USA Berkeley Square
Phone: +1 407 418 1800 London W1J 6BD
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Voxeo Germany GmbH
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51429 Bergisch Gladbach
Germany
Phone: +49 2204 845 100
Fax: +49 2204 845 101
Voxeo Asia sales@voxeo.com
ShangDi ZGC Software Park, www.voxeo.com
Beijing, China, 100094 blogs.voxeo.com
Phone: +86 10 8282 5011 twitter.com/voxeo
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