Service Type Average daily revenue (SZL)

Send Money (P2P)

Withdraw Money
Receive Money
Buy Airtime
Borrow Airtime
Pay Bills
Buy Goods & Services
Instant Loans & Savings
Total revenue

Average revenue (SZL) per minute

Total revenue 0
 Average daily revenue (USD)
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

Average revenue (USD) per minute

0.00
DATE ISSUE START DATE: TIME END DATE: TIME OUTAGE TIME

10-Jul-20 No internet connectivity 2020-07-10 12:00:00 2020-07-10 22:00:00 599

13-Jul-20 No internet connectivity 13-07-2020:08:00:00 13-07-2020:10:00:00

14-Jul-20 No internet connectivity 14-07-2020:11:00:00 14-07-2020:11:45:00

15-Jul-20 No internet connectivity 15-07-2020:08:00:00 15-07-2020:10:58:00

No internet connectivity 15-07-2020:12:15:00 15-07-2020:14:15:00

16-Jul-20 NONE N/A N/A
17-Jul-20 None N/A N/A

20-Jul-20 No internet connectivity 20-07-2020:09:44:00 20-07-2020:11:15:00

21-Jul-20 None N/A N/A
23-Jul-20 None N/A N/A
25-Jul-20 No electricity power 25-07-2020:06:00:00 25-07-2020:08:00:00
27-Jul-20
No internet connectivity 27-07-2020:10:00:00 27-07-2020:10:58:00
28-Jul-20 None N/A N/A
29-Jul-20 None N/A N/A
30-Jul-20 None N/A N/A

2017-02-13 21:32:45 2017-02-13 23:26:21

BACKGROUND/ROOT CAUSE SOLUTION/WORK AROUND RESPONSIBLE PERSON / OWNER STATUS

Power outage Electricity reboot Skhumbuzo M Resolved

Switch failure Restart server Skhumbuzo M Resolved

Power outage Power up system Skhumbuzo M Resolved

Internet upgrade Internet backup Skhumbuzo M Resolved

Internet repair Internet backup Skhumbuzo M Resolved

N/A N/A N/A N/A
N/A N/A N/A N/A

Network provider out of coverage Upgrading wifi Skhumbuzo M Resolved

N/A N/A N/A N/A
N/A N/A N/A N/A
No electricity unit Recharge electricity units IC team Resolved

Internet repair Internet backup Skhumbuzo M Resolved

N/A N/A N/A N/A
N/A N/A N/A N/A
N/A N/A N/A N/A
RECOMMENDED SOLUTION/WAY
FORWARD

Power backup(Generator)

Power backup(Generator)

Power backup(Generator)
Internet upgrade should be done
after business hours
Internet repairs should be done
after business hours
N/A
N/A

Internet upgrade
N/A
N/A
Post paid electricity account
Internet repairs should be done
after business hours
N/A
N/A
N/A
 OUTAGE TIME
DATE ISSUE START DATE: TIME END DATE: TIME (MINUTES)

2-Aug-20 System down 8/2/2020 8:00 8/5/2020 14:00 4680

6-Aug-20 No Internet 8/6/2020 8:00 8/6/2020 9:30 90

8-Aug-20 8/8/2020 14:10 8/8/2020 14:45
No Internet 34
11-Aug-20 No Internet 8/11/2020 15:30 8/13/2020 8:00
2430
14-Aug-20 System down 8/13/2020 10:40 8/17/2020 12:15
5854
19-Aug-20
System down 2020-08-19 14:25:00 2020-08-20 14:30:15 1445
21-Aug-20
System down 2020-08-21 08:00:00 2020-08-21 19:21:00 680
24-Aug-20
No Internet 2020-08-24 14:15:00 2020-08-24 17:30:00 194

Eswatini MTN& Eswatini

28-Aug-20 Mobile USSD Down 2020-08-28 16:30:00 2020-08-28 21:04:00 274

4-Sep-20 System & USSD Down 2020-09-04 16:30:00 2020-09-07 08:00:00 3810
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
BACKGROUND/ROOT CAUSE SOLUTION/WORK AROUND RESPONSIBLE PERSON / OWNER

System upgrade system upgrade completed

Skhumbuzo

Internet provider Wifi upgraded Skhumbuzo

Internet provider
Internet provider resolved
issue Skhumbuzo
Power Switch fault Power Switch repairs
Skhumbuzo
Service Provider Rooter upgraded
Skhumbuzo

weak internet connection Internet upgrade Skhumbuzo

weak internet connection Internet upgrade Skhumbuzo

weak internet connection Internet upgrade Skhumbuzo

Server Down Restarted USSD Application Skhumbuzo

System upgrade System upgrade completed

Skhumbuzo
 RECOMMENDED SOLUTION/WAY POTENTIAL AVERAGE REVENUE
DEPARTMENT STATUS FORWARD EARNING PER MINUTE
Developer should let IC know the
duration of the system upgrade.
Should put in place a change
management committee to
approve any change to be made on
the system.

IT Resolved 88.99
Internet backup/ IC must use
strong internet provider
IT Resolved 88.99
Internet backup/ IC must use
strong internet provider
IT Resolved 88.99
Using proper procedures for loging
change
IT Resolved 88.99
Internet backup/ IC must use
strong internet provider
IT Resolved 88.99
Strong internet upgrade from
IT pending service provides. 88.99
Strong internet upgrade from
IT Resolved service provides. 88.99
Internet backup/ IC must use
IT Resolved strong internet provider 88.99

System Upgrade/ manually

restarting the server hosting the
IT Resolved USSD application. 88.99

Proper channels should be put in

IT Resolved place to approve system upgrade 88.99
POTENTIAL REVENUE LOSS

416,473.20

8,009.10

3,025.66

216,245.70

520,947.46

128,590.55

60,513.20

17,264.06

24,383.26

339,051.90
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BACKGROUND/ROOT Count - STATUS
(empty)
System upgrade 2 Tota
Internet provider 2 2.5

Power Switch fault 1

Service Provider 1 2

Server Down 1
weak internet connect 3 1.5

Total Result 10
1

0.5

0
(empty) System Internet Power
upgrade provider Switch
fault

SUMMARY

Highest cause -

Number of Incidents -

Status of Incidents -

Potential Revenue loss -

 Total

Count - STATUS

pty) System Internet Power Service Server

upgrade provider Switch Provider Down
fault

of Incidents -

Revenue loss -