RFPfor Supply Implmentationand Maintenanceof Centralised KYCRegistry Solution

RFP FOR SUPPLY, IMPLEMENTATION AND MAINTENANCE
IDBI Bank Limited

OF CENTRALISED KYC REGISTRY SOLUTION
Request for Proposal

(RFP)
For Supply, Implementation &
Maintenance of Centralised KYC
Registry Solution
IDBI/RFP/2018-19/022
Dated – 13-11-2018
Ref No.: IDBI/RFP/18-19/022 dt. 13-Nov-2018 Page 1 of 111

IDBI Bank Limited
Table of Contents
Table of Contents .................................................................................................................................................. 2

Document Control Sheet ....................................................................................................................................... 6
Disclaimer ............................................................................................................................................................. 7
Section – 1 ............................................................................................................................................................ 9
1. Background .............................................................................................................................................. 9
2. Purpose of this RFP ................................................................................................................................... 9
3. Earnest Money Deposit (EMD) .................................................................................................................. 9
4. Due Diligence .......................................................................................................................................... 10
5. Cost of RFP/Bid Document and expenses incurred while bidding ............................................................. 10
6. Bidding in consortium ............................................................................................................................. 10
7. Eligibility Criteria for Bidders ................................................................................................................... 10
8. Bid Evaluation Criteria (BEC) ................................................................................................................... 12
9. Guildelines for Bidders ............................................................................................................................ 12
10. Payment Terms ....................................................................................................................................... 15
11. Delivery Period and Location ................................................................................................................... 19
12. Delivery Reports ..................................................................................................................................... 20
13. Warranty ................................................................................................................................................ 20
Section – 2 .......................................................................................................................................................... 21
1. Procedure for Submission of Bids- GENERAL ........................................................................................... 21
2. Documents to be submitted along with the Bid ....................................................................................... 24
3. Clarification of Bid Document.................................................................................................................. 24
4. Language of Bids ..................................................................................................................................... 25
5. Bid prices ................................................................................................................................................ 25
6. Firm Prices .............................................................................................................................................. 25
7. Bidder Qualification ................................................................................................................................ 25
8. Period of Validity of Bids ......................................................................................................................... 26
9. Format and Signing of Bid ....................................................................................................................... 26
10. Local Conditions...................................................................................................................................... 27
11. Last date for receipt of bids ..................................................................................................................... 27
12. Late Bids ................................................................................................................................................. 27
13. Modification and Withdrawal of Bids ...................................................................................................... 28
14. Address for Correspondence ................................................................................................................... 28
15. Opening of Bids ...................................................................................................................................... 28
16. rejection of bids ...................................................................................................................................... 29

IDBI Bank Limited
Table of Contents
17. Clarifications ........................................................................................................................................... 29
18. Contacting bank ...................................................................................................................................... 29
19. Evaluation and comparison of Bids .......................................................................................................... 29
20. Technical Bid evaluation ......................................................................................................................... 30
21. Commercial Evaluation ........................................................................................................................... 32
22. Post Qualification.................................................................................................................................... 33
23. Bank's Right to Accept Any Bid and to Reject Any or All Bids .................................................................... 33
24. Acceptance of Bid ................................................................................................................................... 33
25. Signing of Contract .................................................................................................................................. 34
26. Discharge of EMD ( Earnest Money Deposit) ........................................................................................... 34
27. Performance Security in the form of Bank Guarantee .............................................................................. 34
Section – 3 .......................................................................................................................................................... 36
1. definitions .............................................................................................................................................. 36
2. Interpretation ......................................................................................................................................... 37
3. Standard of Performance ........................................................................................................................ 38
4. Conditions Precedent .............................................................................................................................. 38
5. Use of Contract Documents and Information .......................................................................................... 38
6. Indemnity ............................................................................................................................................... 39
7. Intellectual Property Rights and Patent Rights ......................................................................................... 39
8. Inspection and Quality Control Tests/CHECK ........................................................................................... 40
9. Manuals.................................................................................................................................................. 40
10. Delivery and Documents ......................................................................................................................... 40
11. Issue of Bank Guarantee ......................................................................................................................... 41
12. Change Orders/Alteration/Variations ...................................................................................................... 41
13. Contract Amendments ............................................................................................................................ 42
14. Delays in the Bidder’s Performance ......................................................................................................... 42
15. Liquidated Damages ............................................................................................................................... 43
16. Dispute Resolution .................................................................................................................................. 43
17. Addresses for Notices ............................................................................................................................. 44
18. Taxes and Duties ..................................................................................................................................... 45
19. Successful Bidder’s Integrity .................................................................................................................... 46
20. Successful Bidder’s Obligations ............................................................................................................... 46
21. Patent Rights .......................................................................................................................................... 47
22. Survival ................................................................................................................................................... 47
23. No Agency .............................................................................................................................................. 47
24. Key Performance Measurements ............................................................................................................ 47

IDBI Bank Limited
Table of Contents
25. NO Set-off, counter claims and cross claims ............................................................................................ 47
26. Commencement and Progress ................................................................................................................ 47
27. Start of Installation/implementation ....................................................................................................... 47
28. Reporting Progress.................................................................................................................................. 48
29. Adherence to safety procedures, rules regulations and restriction........................................................... 48
30. Statutory Requirements .......................................................................................................................... 48
31. Bank’s Right of Inspection and Periodic Audit .......................................................................................... 49
32. Contract Prices ....................................................................................................................................... 49
33. Information Security ............................................................................................................................... 50
34. Ownership and Retention of Documents ................................................................................................. 51
35. Data Hardware ....................................................................................................................................... 51
36. Representations and Warranties ............................................................................................................. 51
37. Confidentiality ........................................................................................................................................ 54
38. Term and Extension of the Contract ........................................................................................................ 55
39. Termination ............................................................................................................................................ 55
40. Consequences of Termination ................................................................................................................. 56
41. Conflict of interest .................................................................................................................................. 57
42. Publicity .................................................................................................................................................. 57
43. Relationship between the Parties ............................................................................................................ 57
44. No Assignment ....................................................................................................................................... 58
45. Entire Contract ....................................................................................................................................... 58
46. Governing Law ........................................................................................................................................ 58
47. Jurisdiction of Courts .............................................................................................................................. 58
48. “No Claim” Certificate ............................................................................................................................. 58
49. Completion of Contract ........................................................................................................................... 58
50. Penalty ................................................................................................................................................... 58
51. Insurance to be taken out by the bidder .................................................................................................. 59
52. Records of Contract Documents: ............................................................................................................. 59
53. Limitation of Liability: ............................................................................................................................. 60
Section – 4 .......................................................................................................................................................... 61
1. Purpose .................................................................................................................................................. 61
2. Scope of work ......................................................................................................................................... 61
3. Hardware, software, tools and resource Requirement ............................................................................. 66
4. Service Level Expectation (SLE)................................................................................................................ 66
5. Schedule ................................................................................................................................................. 68
6. AMC /ATS support.................................................................................................................................. 68

IDBI Bank Limited
Table of Contents
7. Penalty for Delay in Delivery& Implementation ....................................................................................... 69
8. Obsolescence.......................................................................................................................................... 69
Section 5 ............................................................................................................................................................. 70
1. Unconditional Acceptance of Terms & Conditions of the RFP................................................................... 70
2. Technical Bid Form.................................................................................................................................. 71
3. Commercial Bid Form .............................................................................................................................. 73
Price Schedule – Format .................................................................................................................................. 75
4. Self declaration Format ........................................................................................................................... 76
5. Undertaking from OEM (Software/solution) ............................................................................................ 77
6. Undertaking from OEM (Hardware)......................................................................................................... 78
7. Format of Power-of-Attorney .................................................................................................................. 79
8. Letter for Refund of EMD ........................................................................................................................ 80
9. Information Security Certificate .............................................................................................................. 81
10. INTEGRITY PACT ...................................................................................................................................... 82
11. Non-Disclosure Agreement ..................................................................................................................... 90
12. Contract Form......................................................................................................................................... 93
13. Performance Bank Guarantee (PBG)........................................................................................................ 95
14. Deed of Indemnity .................................................................................................................................. 98
Section – 6 ........................................................................................................................................................ 101
Annexure-I - Technical and functional specification Compliance ..................................................................... 101
Annexure-IIBidder’s Profile ............................................................................................................................ 107
Annexure-III- Eligibility Criteria compliance .................................................................................................... 108
Annexure IV- List of Documents to be submittedin response to the RFP ......................................................... 110
Annexure-V- Format of Pre – Bid Queries ...................................................................................................... 111

IDBI Bank Limited
DOCUMENT CONTROL SHEET

Name of the Company IDBI Bank Limited
RFP Reference No IDBI/RFP/18-19/022
Date of issue 13-11-2018
Last date of submission of Pre-Bid Date 15-Nov-2018
Queries Time 18.00 Hrs.
Schedule of Pre-bid Meeting Date 16-Nov-2018
Time 15:30 Hrs.
Last date and time for submission Date 26-11-2018
of Technical bid Time 16:00 hours
Schedule for Opening of Technical Date 26-11-2018
Bids Time 16:30 hours
Cost of the Bid Document Rs. 10,000/- +18% GST (Rupees Ten Thousand + 18% GST
) in the form of Demand Draft / Bankers Cheque from a
Scheduled Bank in favor of ‘IDBI Bank Limited’, payable at
Mumbai only to be submitted along with the Bid.
Earnest Money Deposit (EMD) A EMD ( Earnest Money Deposit) of Rs.10,00,000/-
(Rupees Ten Lacs Only) by way of demand draft or pay
order in favour of ‘IDBI Bank Limited’ payable at Mumbai
only, to be submitted along with the Bid.
Schedule for Opening of The commercial bids of only those vendors who qualify in
Commercial bid both eligibility and technical evaluation will be opened. The
date for opening of the commercial bid would be
communicated separately to the technically eligible
vendors.
Pre-bid meeting and Submission IDBI Bank Limited,
of Bids / address for IDBI Building, Ground Floor,
Communication Plot No. 39/40/41, Sector 11,
CBD Belapur, Navi Mumbai 400614,
Maharashtra, India. Tel No: +9122 - 39148000
Contact person Mr. Kalpesh Patel – Mr. Sivasubramanian P. -
02266700510 022-66700747,
kalpesh_patel@idbi.co.in sivasubramanian_p@idbi.co
Mr.Vikash Suman- .in
02266700518 Mr. Shailendra B Govalkar –
vikash.suman@idbi.co.in 022-39148352
Ms. Eveline Reshma shailendra.govalkar@idbiint
D’Castro-2266700756 ech.com
eveline.dsouza@idbi.co.in
Note:
1. This tender document is the property of the Bank & is not transferable.
2. This bid document has 111 pages.
3. If a holiday is declared on the dates mentioned above, the bids shall be received / opened on the immediate
next working day at the same time specified above and at the same venue unless communicated otherwise.
4. No queries / negotiations will be entertained after the date and time mentioned under each head in this
schedule.

IDBI Bank Limited
DISCLAIMER
This Request for Proposal (RFP) document has been prepared solely for the purpose of enabling IDBI
Bank to select a vendor for supply, maintenance and implementation of Centralized KYC Registry Solution
(CKYCR).
The information contained in this Request for Proposal (“RFP / Bid Document”) or information provided
subsequently to bidder(s) or applicants whether verbally or in documentary form by or on behalf of IDBI
Bank Limited (“IDBI Bank / Bank”), is provided to the bidder(s) on the terms and conditions set out in this
RFP document and all other terms and conditions subject to which such information is provided.
This RFP document is not an agreement and is neither an offer. The purpose of this RFP is to provide
applicants who are qualified to submit the bids (“Bidders”) with information to assist them in formulation
of their proposals (“Bids”). This RFP does not claim to contain all the information each Bidder may require.
Each Bidder may conduct its own independent investigations and analysis and is free to check the accuracy,
reliability and completeness of the information in this RFP. Bank makes no representation or warranty,
express or implied, and shall incur no liability whatsoever under any law, statute, rules or regulations as to
the accuracy, reliability or completeness of this RFP. Bank may in its absolute discretion, but without being
under any obligation to do so, update, amend or supplement the information in this RFP.
The information contained in the RFP document is selective and is subject to update, expansion, revision
and amendment. IDBI Bank does not undertake to provide any Bidder with access to any additional
information or to update the information in this RFP or to correct any inaccuracies therein, which may
become apparent. IDBI Bank reserves the right of discretion to change, modify, add to or alter any or all of
the provisions of this RFP and/or the bidding process, without assigning any reasons whatsoever. Such
change will be intimated or made accessible to all Bidders on the official website of IDBI Bank. Any
information contained in this document will be superseded by any later written information on the same
subject made available/accessible to all recipients by IDBI Bank.
Information provided in this RFP is on a wide range of matters, some of which may depend upon
interpretation of law. The information given is not intended to be an exhaustive account of statutory
requirements and should not be regarded as a complete or authoritative statement of law. IDBI Bank does
not own any responsibility for the accuracy or otherwise for any interpretation or opinion on law expressed
herein. Further, IDBI Bank also does not accept liability of any nature whether resulting from negligence or
otherwise howsoever caused arising from reliance of any Bidder upon the statements contained in this
document.
IDBI Bank reserves the right to reject any or all the responses to RFPs / Bids received in response to this RFP
at any stage without assigning any reason whatsoever and without being liable for any loss/injury that
Bidder might suffer due to such reason. The decision of IDBI Bank shall be final, conclusive and binding an
all the parties directly or indirectly connected with the bidding process.
Bids not satisfying the procedure prescribed in the tender document will be treated as invalid and rejected
summarily.

IDBI Bank Limited
It may be noted that notice regarding corrigenda, addendums, amendments, time-extensions,

clarifications, response to bidders’ queries etc.., if any to RFP, will not be published through any
advertisement in newspapers or any other media. Prospective bidders shall regularly visit Bank’s
website for any changes / development in relation to this RFP. Prospective bidders shall regularly visit
Bank’s website, www.idbi.com for any changes / development in relation to this RFP.

IDBI Bank Limited
SECTION – 1
1. BACKGROUND
1.1. IDBI Bank Ltd (“IDBI Bank / Bank / Bank”) is a company incorporated and registered under
Companies Act, 1956 (1 of 1956) and a company under section 2 (20) of Companies Act 2013 (18 of 2013)
and banking company under section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949). The Bank is also
a scheduled bank as notified by the Reserve Bank of India (RBI) under the Reserve Bank of India Act, 1934.
RBI has categorized the Bank under a new sub group "Other Public Sector Bank". The Bank is engaged in
providing finance and conducting banking business.
2. PURPOSE OF THIS RFP
2.1. The purpose of this RFP is to invite bids from experienced suppliers / vendors of repute and
credentials for Supply, Implementation and Maintenance of Centralised KYC Registry Solution for IDBI Bank
as per Scope of Work and technical specifications given in this RFP.
3. Earnest Money Deposit (EMD)
3.1. The Bidder shall furnish as a part of its Bid, a EMD( Earnest Money Deposit) of Rs.10,00,000/-
(Rupees Ten Lacs Only) by way of demand draft or bankers cheque or pay order in favor of ‘IDBI Bank
Limited’ payable at Mumbai. This EMD( Earnest Money Deposit) must accompany the technical bid.
3.2. Rejection of Bid: Any technical bid not accompanied by EMD as mentioned above, shall be
summarily rejected by IDBI Bank, without any further correspondence.
3.3. The EMD( Earnest Money Deposit) shall be forfeited:
3.3.1. if a Bidder withdraws his bid during the bid validity period; or
3.3.2. if a Bidder makes any statement or encloses any form which turns out to be false, incorrect
and/or misleading at any time prior to signing of contract and/or conceals or suppresses material
information; or
3.3.3. If the Successful Bidder fails to sign the contract or furnish performance security and other
guarantee(s)/security in the form and manner to the satisfaction of IDBI Bank, as mentioned in the
Bid Documents; or
3.3.4. In the event of any evasion, avoidance, refusal or delay on the part of the Successful Bidder
to sign and execute the order/ purchase order/ service order or any document, as may be required
by IDBI Bank in case the Bid is accepted.
3.4. The EMD (Earnest Money Deposit) shall not bear any interest.
3.5. The EMD (Earnest Money Deposit) of unsuccessful Bidders will be refunded within 30 (Thirty) days
from the conclusion of contract.
IDBI Bank Limited
3.6. The EMD (Earnest Money Deposit) of Successful Bidder will be refunded on execution of all legal
documents including the submission of the Performance Bank Guarantee.
3.7. Any decision by IDBI Bank in this regard shall be final, conclusive and binding on the Bidder/s.
4. DUE DILIGENCE
4.1. The Bidder is expected to examine all instructions, forms, terms and specifications in this RFP and
study the Bid Document carefully. Bid shall be deemed to have been submitted after careful study and
examination of this RFP with full understanding of its implications. Each Bidder should, at its own costs
without any right to claim reimbursement, conduct its own investigations, analysis and should check the
accuracy, reliability and completeness of the information in this RFP and wherever felt necessary obtain
independent advice. The Bid should be precise, complete and in the prescribed format as per the
requirement of this RFP. Failure to furnish all information required by this RFP or submission of a Bid not
responsive to this RFP in each and every respect shall be at the Bidder’s own risk and may result in
rejection of the Bid and for which the Bank shall not be held responsible. Any decision taken by IDBI Bank
as to completeness of the Bid and/or rejection of any / all Bid(s) shall be final, conclusive and binding upon
the Bidder(s) and shall not be questioned / challenged by the Bidder(s).
5. COST OF RFP/BID DOCUMENT AND EXPENSES INCURRED WHILE BIDDING

5.1. The cost of RFP / Bid document is Rs.10,000/- +18% GST (Rupees Ten Thousand + 18% GST)
(“Cost”). The prospective Bidder is required to pay the Cost in the form of a demand draft or banker’s
cheque or pay order from any scheduled commercial bank in favor of ‘IDBI Bank Limited’, payable at
Mumbai, at the time of purchasing the RFP/Bid Document. Only the authorized representatives of the
bidders (maximum 2 persons) will be allowed to attend the Pre-Bid meeting. In case, the RFP/Bid
Document is downloaded from IDBI Bank’s website www.idbi.com, the Cost as mentioned above should be
paid along with the submission of the Bid. Bids received without the Cost shall be summarily rejected. The
Cost is non-refundable.
5.2. The Bidder shall solely bear all expenses whatsoever associated with or incidental to the
preparation and submission of its Bid and the Bank shall in no case be held responsible or liable for such
expenses, regardless of the conduct or outcome of the bidding process including but not limited to
cancellation / abandonment / annulment of the bidding process.
6. BIDDING IN CONSORTIUM
6.1. Bids received from a consortium of bidders will be summarily rejected. Bidding in consortium is
not allowed for this procurement.
7. ELIGIBILITY CRITERIA FOR BIDDERS

All eligibility requirements mentioned below should be fulfilled by the bidders as applicable and relevant
support documents should be submitted for the fulfillment of eligibility criteria failing which the Bids may
be summarily rejected. The details of the support documents are also mentioned in section titled
“DOCUMENTS TO BE SUBMITTED ALONG WITH THE BID”.
IDBI Bank Limited
Sr. Eligibility Criteria Documents to be provided

7.1. Bidder must be a Government Organization / PSU / PSE / LLP Documentary Proof to be attached
or Private / Public limited company in India at least for the (Certificate of
last 3 years as on 31/03/2018 Incorporation/Registration)
7.2. The bidder should be an OEM or Authorised Partner of OEM The bidder, on their company’s letter
for supply of licenses and solution implementation and head shall provide a self-declaration
maintenance support under warranty / AMC / ATS for the about their OEM status. In case they
solution. are an authorized representative,
authority letter from OEM on their
letter Head needs to be provided as
per format and there would not be
any modification allowed in the
format and bidder should manage to
obtain the same from OEM.
7.3. If OEM is bidding directly they cannot submit another bid with Letter of confirmation from OEM in
any Bidder. case of OEM is bidding directly. No
other authorised representative is
One Bidder can bid only with one OEM and similarly one part of bidding process.
OEM can bid with only one Bidder
Letter of confirmation from the Bidder
and OEM.
7.4. If Bidder (partner of OEM) is not able to fulfill its obligation to Letter of confirmation from OEM to
support the solution during the contract period, OEM will this effect need to be submitted and
have to ensure support as per contract. An undertaking there would not be any modification
from the OEM to this effect must be submitted allowed in the format and bidder
should manage to obtain the same
from OEM. (format as per point 7.2)
7.5. The proposed Solution should be implemented in at least 2 Documentary Proof of contract copy /
Scheduled Commercial Banks in India out of which 1 should customer credentials. A satisfactory
be Public Sector Bank. letter from the Bank signed by Head of
the relevant Dept who is authorised to
sign.
7.6. The Bidder should have an Annual Turnover of at least Rs. 5 FY 2015-16 Certified letter
crore or above (from Indian Operations Only) in the last three FY 2016-17 from the CA.
financial years. (Audited Balance sheet P & L account details FY 2017-18 The CA
to be submitted) certificate in
7.7. The Bidder must be a net profit (after tax) making entity FY 2015-16 this regard
(from Indian operations only) continuously for the last three FY 2016-17 should be
years, that is financial years FY 2017-18 without any
(Audited Balance sheet along with P & L account details to be riders or
submitted) qualification.
7.8. Bidder should have direct support/operational office in Letter of confirmation from the Bidder
Mumbai/Navi Mumbai for the last 1 year. with documentary proof.
7.9. The bidder should not have been blacklisted by any of The bidder on their company’s letter
Government Authority or Public Sector Undertaking (PSUs). In head shall provide an undertaking to
case, in the past, the name of their Company was black- this effect.
listed by any of the Govt. Authority or PSUs, the name
of the company or organization must have been removed
from the black list as on date of submission of the tender,

IDBI Bank Limited
otherwise the bid will not be considered. There should be no

vigilance and/or court case pending against the bidder and no
inquiry or investigation should pending against them from any
statutory regulatory and/or investigation agency.
7.10. The Bidder to provide an undertaking on his letter head
that all the functional and technical requirements Letter of confirmation from
highlighted as part of Technical Scope are covered in totality Bidder.
in the proposal submitted by the Bidder.
7.11. Procurements through MSMEs will be as per the policy Copy of NSIC certification to be
guidelines issued by Ministry of Micro, Small and Medium submitted.
Enterprises (MSME), GOI from time to time.
Note: Photocopies of relevant documents / certificates should be submitted as proof in support of the
claims made for each of the above-mentioned criteria and as and when the Bank decides,
originals / certified copies should be shown for verification purpose. The Bank reserves the right
to verify / evaluate the claims made by the Bidder independently. Any deliberate
misrepresentation will entail rejection of the bid ab-initio.
8. BID EVALUATION CRITE RIA (BEC)

8.1. To meet Bank's requirements, as spelt out in this Bid Document, the selected Bidder must have the
requisite experience and expertise in providing services in the field of CKYC Registry Solution, the technical
know-how, and the financial ability that would be required to successfully set-up the required
infrastructure and provide the services sought by Bank.
8.2. The company profile, past experience of the Bidder in the area of supply, installation, training and
operationalization of the Software Solution, delivery schedule, service support, price, etc.. shall be some of
the important criteria’s in selecting the Bidder.
8.3. The Bidder shall submit their offers strictly in accordance with the terms and conditions of the Bid
Document. Any Bid, which stipulates conditions contrary to the terms and conditions given in the Bid
Document, is liable for rejection. Any decision of IDBI Bank Ltd in this regard shall be final, conclusive and
binding on the Vendor.
8.4. The Bidders shall be short listed after the evaluation of their Technical Bids. Commercial bids of
only such shortlisted/technically qualified bidders will be opened.
8.5. The Successful Bidder will be finalized through the Techno – Commercial evaluation process.
8.6. Bank reserves the right to modify / amend the evaluation process at any time during the Bid
process, without assigning any reason, whatsoever, and without any requirement of intimating the Bidders
of any such change. At any time during the process of Bid evaluation, Bank may seek specific clarifications
from any or all Bidders.
9. GUILDELINES FOR BIDDERS

9.1. The Bid consists of two parts namely, a Technical Bid and an Commercial Bid, which are required to
be submitted in two separate sealed covers Marked as "Technical Bid" and "Commercial Bid".

IDBI Bank Limited
9.2. Commercial Bids of only technically qualified Bids will be opened.
9.3. The bid response, duly addressed to Deputy General Manager, IT Division, IDBI Bank Limited must
be accompanied by cost of Bid Document and EMD ( Earnest Money Deposit) as specified must be
submitted in person to the IDBI representative on or before the due date and at the address specified in
the Document Control sheet.
9.4. The Bidder must submit a certificate as per Section 5 (1)-UNCONDITIONAL ACCEPTANCE OF TERMS
& CONDITIONS OF THE RFP as per format without deviations-on its official letter-head duly signed by its
authorized signatory confirming the acceptance of all the terms & conditions contained in and spread
throughout this Bid Document.
9.5. Bank reserves the right to accept or reject in part or full any or all the Bids without assigning any
reason whatsoever. Any decision of Bank in this regard shall be final, conclusive and binding on the Bidder.
9.6. Decision as to any arithmetical error, manifest or otherwise in the response to Bid Document shall
be decided at the sole discretion of Bank and shall be binding on the Bidder. Any decision of Bank in this
regard shall be final, conclusive and binding on the Bidder.
9.7. Bank reserves the right to re-issue / re-commence the entire bid process at any stage of this bid
process in case of any anomaly, irregularity or discrepancy in regard thereof. Any decision of the Bank in
this regard shall be final, conclusive and binding on the Bidders.
9.8. Modification to the Bid Document, if any, will be made available as an addendum on the Bank’s
website and / or emailed to the prospective Bidders.
9.9. All notices regarding corrigenda, addenda, amendments, time-extension, clarification, response to
bidders’ queries etc..., if any to this RFP, will not be published through any advertisement in newspapers or
any other mass media. Prospective bidders shall regularly visit Bank’s website to get themselves updated
on changes / development in relation to this RFP.
9.10. If a holiday is declared on any of the dates mentioned above, the Bids shall be received /opened on
the next working day at the same timings specified above.
9.11. Bidder has to confirm to the Bank in writing regarding obsolescence of existing product and
provide the details of upgraded model of the product.
9.12. In case of reduction of prices due to technological obsolescence / change of product model, the
Bidder should pass on the price benefit to the Bank.
9.13. Successful Bidder(s) would be required to sign along with the Contract, other forms contained in
the Bid Document,) with IDBI Bank, at Mumbai only. No changes / modifications shall be allowed /
entertained in the formats / language of the said documents. The Bidder shall bear all costs and expenses

IDBI Bank Limited
for the execution, stamp duty and submission of the contract and agreements. Bank shall not be
responsible or liable for reimbursing/compensating these costs and expenses.
9.14. Quotations contained in the Bids shall remain valid for a period of 90 (ninety) days from the date of
opening of the Bid in response to the RFP.
9.15. Prices quoted should be EXCLUSIVE of all applicable taxes.
9.16. Applicable taxes would be deducted at source, if any, as per prevailing rates.
9.17. The price (“Bid Price”) quoted by the Bidder cannot be altered or changed due to escalation on
account of any variation in taxes, levies, cost of material and any changes proposed by the Regulator etc.
9.18. The Bid Price quoted is to be written in words as well as figures and in case of discrepancies
between the price written in words and price written in figures, the price written in words shall be
considered to be correct.
9.19. The Bank will not be obliged to meet and have discussions with any Bidder and/ or to entertain any
representations in this regard.
9.20. During the period of evaluation, Bidders may be asked to provide more details and explanations
about information they have provided in the proposals. Bidders should respond to such requests within the
time frame indicated in the letter/e-mail seeking the explanation.
9.21. The Bank’s decision in respect to evaluation methodology and short-listing Bidders will be final and
no claims whatsoever in this respect will be entertained.
9.22. The Bids received and accepted will be evaluated by the Bank to ascertain the best (
technologically) and lowest (commercially)in the interest of the Bank. However, the Bank does not bind
itself to accept any Bid, lowest or otherwise, and reserves the right to reject any or all bids at any point of
time prior to the order without assigning any reasons whatsoever.
9.23. The relevance of the Bids to the requirements of this RFP will be determined on the basis of
whether it contains all documents or information specifically called for in this RFP document. A proposal
determined not relevant will be rejected by the Bank and despite any correction by the Bidder of the non-
conforming item(s), may not be considered relevant by the Bank.
9.24. Apart from the above, the company profile, past experience and performance track record of the
Bidder in the area of the assignment, methodology to be adopted to carry out the assignment, delivery
schedule, service support, price, etc. shall be some of the important criteria in selecting the bidder.
9.25. The Bids will be evaluated both on the Technical and Commercial merits and the Bank’s decision in
this regard shall be binding, final and conclusive.

IDBI Bank Limited
9.26. IDBI Bank has implemented Integrity Pact (IP) and has appointed Independent External Monitors
(IEMs) for the IP in consultation with Central Vigilance Commission to avoid all forms of corruption by
following a system that is fair, transparent and free from any influence / prejudice dealings prior to, during
and subsequent to the currency of the Contract to be entered into for the purpose of this RFP. The Bidder
is required to submit duly executed IP in line with Annexure 5.10 as a pre-requisite condition while
submitting the bid.
9.27. MSMEs registered under the SPRS (Single Point Registration Scheme) of NSIC and complying with all the
guidelines there under as well as those issued by GOI from time to time shall be eligible.
9.28. MSMEs meeting all the eligibility criteria laid down in this RFP shall be eligible to bid for this RFP (Supporting
documents of NSIC registration to be submitted).
9.29. Exemptions regarding Tender document fees and EMD shall be available to the eligible MSMEs.
9.30. The bank has appointed Shri. S.Srinivasan, IAS (Retd.) (M-9483536100/ E-mail-
s.srinivasan1980@gmail.com) and Shri. Ajai Kumar, ex-CMD, Corporation Bank (M-9619272893/ E-mail-
ajai.kumar3@gmail.com ) as Independent External Monitor (IEM). The bidders having a grievance, if any, in
the tendering process, may approach the IEM for a redressal of their complaints.
10. PAYMENT TERMS
10.1. Payment will be processed only after submission of necessary documents like delivery challan,
Installation/commissioning report/Acceptance letter along with confirmation on successful implementation
duly signed by authorized signatory of the bank not below the rank of GM ( CPU and BOSPD), accompanied
by copies of Invoice.
10.2. The bidder/OEM must accept the payment terms proposed by the Bank. Any deviation from the
proposed payment terms would not be accepted. The Bank shall have the right to withhold any payment
due to the System Integrator, in case of delays or defaults on the part of the bidder. Such withholding of
payment shall not amount to a default on the part of the Bank.
10.3. The payment shall be made according to the final commercial bid submitted by the selected bidder
for the bank, the broad payment terms for the project (Hardware and CKYC Solution) are as follows:
Part I: Payment for the Supply of required Software/Solution, Design, Installation,

Implementation, configuration, integration and Commission of the CKYC System shall be
made as per Scope of Work.
1.Delivery and installation/ Implementation of the CKYC 20 % of Section A1 of Commercial
application and completion of documentation (contract Bid
form, Document of Intention, Non-Disclosure
Agreement and Performance Bank Guarantee) along
with a confirmation on successful implementation duly

IDBI Bank Limited
signed by authorized signatory of the bank not below

the rank of GM ( CPU and BOSPD)
2. Completion of UAT and sign off from Bank on login of 20 % of Section A1 of Commercial
atleast 60 users along with integration with all source Bid
applications DMS/BCBF/LAPS/Physical/Capital Market
/GBG/Any other System to be tested. Confirmation to
be signed by not below the rank of GM from all
concerned departments i.e CPU, FI, Home Loan, GBG &
RBG..
3.*Go–Live (On successful upload of 1,00,000 records) 40 % of Section A1 of Commercial
and sign-off from bank not below the rank of GM. Bid
4. Completion of 1 year from the GO-Live (Pro-rata 20% of Section A1 of Commercial
basis) on yearly basis on satisfactory letter from Bid
authorized signatory of the bank not below the rank of
GM (CPU and BOSPD)
Note :- *Go-Live indicated the solution to be capable of the following processes :
i. Should fetch the records from Finacle core application.

ii. Should seamlessly integrate with other banking products/systems like core banking system,
Document management System(DMS),Loan Application processing system (LAPS), Business
Correspondent and Business facilitator (BC/BF) and any other such system to extract the
required data as per CKYCR requirements.
iii. Should have validation process as per the requirement of the CKYCR.
iv. Should provide manual / automated scanning facilities for scanning photo proof and
address proof. The proposed solution should be capable of uploading the scanned copies
such as photo, proof of identity and proof of address into the application electronically
with CKYCR system and auto setting has to be configured for those scanned images as per
the CERSAI specification of CKYCR.
v. Should provide maker/ checker option where all manual intervention authentication is
envisaged.
vi. Should provide Single/Bulk download option of CKYC download.
vii. Has to upload the data at CKYCR , but final authorization remains with bank. System should
digitally sign the zip folder before upload as per requirements of CKYCR. Should have fixed
scheduler through data(Batch file) to be automatically pushed to CKYCR.
viii. Should be capable to send SMS/email alert to respective customers whose notification
comes to the branch. It should have a workflow and all interaction with www.ckycindia.in
or the CKYCR system should happen through secure FTP( File Transfer Protocol) and
SSL(Secured Sockets Layer).
ix. System should place all files on SFTP (Secured File Transfer Protocol) and it should be
capable of reading the responses automatically.
x. Should be capable of receiving notification / deficiency from CKYCR and will send email to
respective branch/user under copy to administrator/ZO user. System should place all files
on SFTP and it should be capable of reading the responses automatically.

IDBI Bank Limited
xi. Solution should provide single/Bulk Search option through for Government recognize
documents (officially valid documents) like Pan Card, Aadhar Card, Passport No. etc..
xii. The software should have the capability to capture/modify the data as per CKYCR
requirements and update the legacy tables accordingly and The software application
should have the capability for uploading the files, in respect of legacy accounts and all
accounts being opened. Presently Bank having customer base of approx. 2 crores which
includes Legacy data of approx. 35 lakhs (From 1st Jan 2017 to 30th Sept. 2018) 15%
growth in customer base YOY.
xiii. The proposed solution should be capable of modification of existing CKYC records i.e.
addition, deletion or replacing details or any other requirement specified by the regulator.
xiv. The activities of every user in workflow should be logged by the system automatically for
each record and the same should be maintained. All activities at admin console should
have an audit trail of all logon attempts and operations. Confidential Logs should be
tamper-proof. Tools should be provided to check the integrity of logs.
xv. Should provide all process flow history/back up and data.
xvi. Application should provide facility to administrative handling of different work group.
xvii. Should have real-time MIS Dashboard, duly displaying the details of accounts opened,
uploaded, approved, rejected on a daily basis. It should also have the ability to add new
reports as and when required.
xviii. Should provide probable/Confirm matches records matching facilities with CERSAI. The
proposed solution should provide record reconciliation of probable/Confirm matches and
upload the same.
xix. Should provide facility for administrative handling of different work group.
xx. Any changes to be carried out in the CKYC Application due to various direction issued by Regulator /
Statutory body etc which require API’s, Should be provided by successful bidder, during the contract
period..
xxi. Should be able to create/ log 8000 users.
Part II: Payment for Hardware

1. On delivery, successful installation execution of 50% of Section A2 of
Agreements and submission of all documents including Commercial Bid.
Performance Bank Guarantee along with a confirmation on
Quality / sizing and standardization by authorized signatory
of the Bank.
2. On Go-Live (Either 100000 records or 6 months of 30% of Section A2 of
successful installation whichever is earlier) Commercial Bid.
3. On completion of warranty period (3 years). 10% of Section A2 of
Commercial Bid.
4. On completion of AMC period (2 years after the 10% of Section A2 of
completion of the warranty period). Commercial Bid.

IDBI Bank Limited
The Hardware configuration provided by the bidder should meet the Bank’s requirement during
the contract period. In case, during the contract period, the supplied hardware is not
sufficient/issues observed on the performance of hardware, the successful bidder has to
upgrade/replace the hardware without any additional cost to the bank.
Bank is already having ULA agreement with Oracle Database and the bidder is expected to provide
the application with oracle as Database
All the payments to the Successful Bidder shall be subject to the performance/ delivery of the
Services to the satisfaction of IDBI Bank for this purpose.
10.3.1. Penalties / liquidated damages, if any, shall be deducted from the invoice presented for
payment by the bidder.
10.3.2. Any failure to perform the services as stipulated in the contract shall attract penalty
charges as mentioned in Section-4 below & same shall be deducted against payment due.
10.3.3. In case of revision in price for deficiency of service, or non-compliance of conditions, the
vendor shall issue a credit note for such reduced value. If credit note is not provided, GST on
penalty amount shall be appropriated from the net settlement being made to the vendors.
10.3.4. For settlement of payments, successful vendor must open savings/current account with
IDBI Bank/branch. No payments to be made to other Bank Accounts.
10.3.5. The Successful Bidder shall be solely liable for the payment of all the past, present and
future central, state and local levies, direct/indirect taxes, duties, fines and penalties (including
without limitation, excise duties and customs duties, if any) by whatever name called, as may
become due and payable in relation to the Services.
10.4. All out of pocket expenses, travelling, boarding and lodging expenses for the entire Term of this
RFP and subsequent agreement is included in the amounts quoted and the Bidder shall not be entitled to
charge any additional costs on account of any items or services or by way of any out of pocket expenses,
including travel, boarding and lodging.
10.5. The Successful Bidder shall be solely liable for the payment of all the past, present and future
central, state and local levies, direct/indirect taxes, local body tax, fines and penalties (including without
limitation GST, sales tax, value added tax, service tax, excise duties and customs duties, if any) by whatever
name called, as may become due and payable in relation to the Services.
10.6. Notwithstanding anything contained in this RFP/ the Contract or in any other document(s):-
i. Under no circumstances IDBI Bank shall be liable to the Successful Bidder and/or its
employees/personnel/representatives/agent etc... for direct, indirect, incidental,
consequential, special or exemplary damages arising from termination of the Contract;
ii. IDBI Bank shall not have any liability whatsoever in case of any third party claims, demands,
suit, actions or other proceedings against the Successful Bidder or any other person engaged
by the Successful Bidder in the course of performance of the Service.
IDBI Bank Limited
iii. IDBI Bank reserves the rights to dispute/deduct payment/withhold payments/further

payment due to the Successful Bidder under the Contract, if the Successful Bidder has not
performed or rendered the Services in accordance with the provisions of the Contract which
the IDBI Bank at its sole discretion adjudge.
iv. Successful Bidder shall permit IDBI Bank to hold or deduct the amount from invoices, for
non-performance or part performance or failure to discharge obligations under the Contract.
v. It is clarified that the any payments of the charges made to and received by authorized
Successful Bidder personnel shall be considered as a full discharge of IDBI Bank’s obligations
for payment under the Agreement.
11. DELIVERY PERIOD AND LOCATION
11.1. The Bidder shall deliver install migrate and configure and maintain the CKYC application/Solution at
DC-Belapur & DR- Chennai in phase manner mentioned below:
Stage Phase of the project Duration

1 Delivery of CKYC licences 30 days from the date of Purchase Order
System Configuration /Migration/ 30 days from the Completion of Stage-1 or 60
2 Customization / Handover for User days from the date of Purchase order,
Acceptance Testing (UAT) /Go- Live whichever is earlier
30 days from the Completion of Stage-2 or 90
On resolution of all Issues raised within
3 days from the date of Purchase order,
One Month post Go live
whichever is earlier
Issue of Acceptance Certificate by
authorized signatory of the bank not On Satisfactory “Go live” as per Stage-3 ( refer
4
below the rank of GM (CPU, BOSPD and note 1 given below)
ITD).
*Note: -The total project mentioned above should be completed within 90 days from the date of Purchase
Order (PO).
11.2. The minimum warranty period shall be of 1 year from “Go Live” on the CKYC Solution/Application.
The entire CKYC Solution/Application provided as a part of the contract, ATS to be provided for four years after expiry
of warranty period.
11.3. The minimum warranty period shall be of 3 years for the entire hardware supplied for
implementation of CKYC solution as part of the contract and 2 years AMC for hardware after expiry of
warranty period.
11.4. The Bank shall reserve the sole right to grant any further extension to the term i.e. ATS/AMC above
mentioned and shall notify in writing to the Bidder, at least 3(three) months before the expiration of the term there
of, whether it will grant the Bidder further extension on the same terms & conditions and or at a mutually agreeable
terms & conditions & execution of appropriate documents by successful bidder, the decision to grant or refuse the
extension of ATS/AMC shall be at the discretion of Bank.

IDBI Bank Limited
11.5. The delivery, installation, maintenance &implementation schedule specified above shall be strictly
adhered to. Time is the essence of this Contract.
11.6. The bidders should submit a list of support center addresses, contact person & the resolutions
/response/Escalation matrix for these locations and deploy two authorized persons at the bank till the
system goes live.
12. DELIVERY REPORTS
12.1. The delivery to be completed within the specified time as mentioned in the delivery schedule.
12.2. The delivery report should be duly signed by authorized signatory of the bank not below the rank
of GM (CPU and BOSPD).
13. WARRANTY
13.1. Warranty Period of shall be two year for CKYC Solution/Application and three years for the
hardware supplied by the vendor. The warranty will start for both (Software & Hardware) from the date of
the Acceptance Certificate issued by IDBI Bank (i.e. after Go Live and completion of all requirements
specified in the RFP along with resolution of all the issues raised within 3 months from Go – Live).
13.2. Upon receipt of notice of such defect / error or deficiency, the Bidder shall, with all reasonable
speed, replace the defective equipment thereof, without cost to Bank.
13.3. During warranty period, support should be from the vendor/OEM. If vendor is not able to resolve
the issue, support should be directly provided from the OEM.
13.4. The Bidder further represents and warrants that all equipment delivered rendered under and in
accordance with this Contract shall have no defect, arising from design or from any act, error/defect or
omission of the Bidder.
13.5. If the Bidder having been notified fails to remedy the defect(s) within the period specified in SLA
section, Bank may proceed to take such remedial action as may be necessary, at the Bidder's risk and
expense and without prejudice to any other rights, which Bank may have against the Bidder under and in
accordance with the Contract.

IDBI Bank Limited
SECTION – 2
1. PROCEDURE FOR SUBMISSION OF BIDS- GENERAL
1.1. Before bidding, the Bidders are requested to carefully examine the Bid Documents and the terms
and conditions of the contract thereof, and if there appears to be any ambiguity, gap(s) and/or discrepancy
between any of the Bid Documents they should forthwith refer the matter to Bank for necessary
clarifications and / or confirmation.
1.2. The Bidder shall complete in all respects, form(s) annexed to the Bid Documents, quote the prices,
furnish the information called for therein, and sign with date and stamp each of the documents in the
relevant space provided therein for the purpose. The Bidder shall initial each page of the Bid Documents.
1.3. The Bid shall be properly signed by a person or persons duly authorized by the Bidder with
signature duly attested. In the case of a body corporate, the Bid shall be signed by the duly authorized
officers and supported by requisite internal corporate authorizations. The Bid submitted in case of a
consortium shall be rejected without assigning any reason thereof.
1.4. The Bid shall contain the full name, address, telephone no.(mobile no and landline), fax no. and E-
mail ID, if any, of Bidder for facilitating communications including notices to be given to the Bidder in
connection with the Bid transaction and also to enable the Bids to be returned unopened in case it is
declared “Late”. No indications pertaining to price, financial or commercial terms are to be made on the
envelopes.
1.5. The bid should be submitted physically in time by the respective bidder or their authroised
person/representative. The bids received through courier will not be entertained for evaluation. Bank will
not be responsible for delay in receipt of bid through courier.
1.6. The Bid forms and the Documents attached to it shall not be detached or removed one from the
other and no alteration(s) or mutilation(s) (other than filling in all the blank spaces) shall be made in any of
the Bid Documents attached thereto. Any alterations or changes to the entries in the attached documents
shall be requested by a separate covering letter, in the absence of which it shall be rejected. Any decision
in this regard by the Bank shall be final, conclusive and binding on the Bidder.
1.7. The Bidder shall bear all costs for the preparation and submission of the Bid Documents. Bank shall
not be responsible or liable for reimbursing/compensating these costs, regardless of the conduct or
outcome of the bidding process.
1.8. The EMD should be paid along with the Bid Document during submission. Bids without the EMD
shall be rejected.
1.9. The Bidder, irrespective of his/her participation in the bidding process, shall treat the details of the
documents as secret and strictly confidential.

IDBI Bank Limited
1.10. Bank reserves the right to adjust arithmetical or other errors in the bid, in the manner in which
Bank considers appropriate or deems fit. Any adjustments so made by Bank shall be stated to the Bidder, if
Bank makes an offer to accept his bid. The final decision as to any error manifest or otherwise shall be at
the sole discretion of Bank and shall be final, conclusive and binding on the Bidder.
1.11. The Bid prepared by the Bidder, as well as all correspondence and documents relating to the Bid
exchanged by the Bidder and Bank and supporting documents and printed literature shall be in English.
1.12. The Bidder shall submit their offers strictly in accordance with the terms and conditions of the Bid
Documents. Any Bid, which stipulates conditions contrary to the terms and conditions given in the Bid
Documents, shall be rejected. Any decision in this regard by Bank shall be final, conclusive and binding on
the Bidder.
1.13. Bank is not bound to accept the lowest or any Bid and has the right to reject any Bid without
assigning any reason whatsoever. Bank also reserves the right to re-issue/re-commence the Bid/bid
process. Any decision in this regard by Bank shall be final, conclusive and binding on the Bidder.
1.14. The Technical Bid shall contain no financial/commercial details. However a copy of the Price Bid
Form should be enclosed with the corresponding Technical Bid with the price column masked. A tick mark
shall be provided against each item of the Price Bid Form to indicate that there is a quote against this item
in the Price Bid. Proposals with Technical Bid containing prices shall be rejected outright. Any decision in
this regard by Bank shall be final, conclusive and binding on the Bidder.
1.15. The Bidder is expected to examine and follow all instructions, forms, terms & conditions, and scope
of work in the Bid Document. Failure to furnish complete information in all respects required by the Bid
Document or submission of a bid not substantially responsive to the Bid Document in every respect will be
at the Bidder's risk and may result in the rejection of the Bid by Bank. Any decision in this regard by Bank
shall be final, conclusive and binding on the Bidder.
1.16. The Bidder shall prepare the Bid based on details provided in the Bid documents. It must be clearly
understood that the quantities, specifications and drawings are intended to give the Bidder an idea about
the order, type, scale and magnitude of the work and are not in any way exhaustive and guaranteed by
Bank.
1.17. Bank reserves the sole right to itself for including any addendum to this entire bid process. The
Bidders shall not claim as a right for requiring Bank to do the aforesaid.
1.18. The Bid shall contain no interlineations, erasures or overwriting except as necessary to correct
errors made by the Bidder, in which case such corrections shall be initialed by the authorized person or
persons signing the Bid.
1.19. The Bid should be a complete document and should be bound as a volume. The document should
be printed on one side only with page numbers and appropriately flagged and contain the list of contents

IDBI Bank Limited
with page numbers. The deficiency in documentation may result in the rejection of the Bid. Any decision in
this regard by Bank shall be final, conclusive and binding on the Bidder.
1.20. Each page should be stamped and initialed by authorized signatory.
1.21. The Bidders shall seal and mark the Bid accordingly.
1.22. All the envelopes must be super-scribed with the following information:
1.22.1. Type of bid (Technical or Commercial)
1.22.2. Reference Number (IDBI – RFP – ………..)
1.22.3. Due Date
1.22.4. Name of Bidder
1.22.5. Name of the Authorized Person/Mobile Number of the bidding entity.
1.22.6. All Schedules, Formats and Annexure should be stamped and signed by the authorized
signatory of the Bidder.
1.23. One sealed Technical Bid super scribed as “Technical Bid for RFP for “Supply, Installation,
Migration & Maintenance of Centralised KYC Registry Solution”& one sealed Indicative Commercial Bid
super scribed as “Commercial Bid for RFP for “Supply, Installation, Migration & Maintenance of
Centralised KYC Registry Solution” must be put together in a bigger envelope, sealed and submitted as
aforementioned. The Bidder shall submit Only One Original set of the Bid.
1.24. ENVELOPE-I (Technical Bid): The Technical Bid should be complete in all respects and contain all
information asked for, except prices. The Technical bid should not contain any price information. The
Technical Bid should be complete and should be submitted in the specified format only. The copy of
Technical Bid should also be submitted in Soft Copy (DVD) clearly marked as “Technical Bid- Soft Copy
ENVELOPE-II (Commercial Bid): The Commercial Bid should give all relevant price information and
should not contradict the Technical Bid in any manner. The Commercial Bid should be submitted in the
specified format only. The prices quoted in the Commercial Bid should be without any conditions.
1.25. Please note that if either of these envelopes is found to contain both Technical and Indicative
Commercial Bid together, then that offer will be rejected outright.
1.26. If the outer cover of the Bid is not sealed and marked appropriately, Bank will assume no
responsibility for the bid's misplacement or premature opening.

IDBI Bank Limited
1.27. The vendor will ensure that the stipulated Support and maintenance facilities on the Software/
Solution and Hardware will be available for a minimum period of 5 years. The vendor will constantly
update IDBI Bank Ltd. on new technologies that could prove cost effective.
2. DOCUMENTS TO BE SUBMITTED ALONG WITH THE BID
2.1. The following documents inter-alia need to be submitted by Bidders with proper indexing and page
numbers:
i. DD for EMD and Bid amount.

ii. Unconditional Acceptance of Terms and Conditions. (Section 5.1)
iii. Technical Bid Form (Section 5.2)
iv. Bidder’s Profile (Section 6- Annexure-II)
v. Certificate of Incorporation / Registration, as applicable.
vi. Audited Annual report /Balance sheet of last three financial years
vii. Technical Compliance (Section 6- Annexure-I)
viii. Fulfillment of Eligibility Criteria (Section 6- Annexure-III)
ix. All documents evidencing the fulfillment of eligibility criteria.
x. Manufacturer’s Authorization Letter from the OEM. (Section 5.5 and 5.6)
xi. Letter of Refund of EMD (Section 5.8)
xii. Information Security Certificate (Section 5.9)
xiii. Integrity Pact – on Rs. 500/- Stamp Paper (Section 5.10)
xiv. Self- Declaration-No vigilance/black listing/court case declaration.
xv. Copy of registration certificate regarding GST.
xvi. Masked Commercial Bid
xvii. A copy of RFP, Corrigendum’s (if any) duly signed by authorized person on all pages.
xviii. Current dated certified true copy of Board Resolution accompanied by POA. (POA as per
format provided in RFP).(Section 5.7)
xix. Declarations by the bidders as per the RFP
xx. MSME along with NSIC certificates from the MSE bidders
2.2. The above details are mandatory, without which the Bids are liable to be rejected. The list of
documents in the technical bid should be strictly as per Section 6 – Annexure -IV.
3. CLARIFICATION OF BID DOCUMENT

3.1. Any prospective Bidder requiring clarification of the Bid Document may notify Bank in writing at
the mailing address indicated earlier. Bank will respond in writing, to any request for clarification of the Bid
Document, received not later than the dates prescribed in Document Control Sheet. Bank’s response
(including an explanation of the query but without identifying the source of inquiry) will be posted on
Bank’s website, only.
3.2. It may be noted that notice regarding corrigenda, addenda, amendments, time-extensions,
clarifications, response to bidders’ queries etc..., if any to RFP, will not be published through any
IDBI Bank Limited
advertisement in newspapers or any other media. Prospective bidders shall have to regularly visit Bank’s
website to get them updated on any changes / development in relation to this RFP.
4. LANGUAGE OF BIDS
4.1. The Bids prepared by the Bidder and all correspondence and documents relating to the Bid
exchanged by the Bidder and Bank, shall be written in the English language only.
5. BID PRICES
5.1. The Bidder shall indicate the unit prices and total Bid Prices of the devices and services, it proposes
to provide under the Contract.
5.2. The prices quoted should be written both in figures and words. In case of any discrepancy, the
price mentioned in words will be treated as correct and will be relied upon.
5.3. The prices quoted will be exclusive of all applicable taxes. The total price quoted must be inclusive
of cost of supply and providing services during the service period as per the term of RFP.
5.4. The Price quoted should be valid for the period of 60 days from the date of opening of the
commercial bid. The Bank will not accept any change / revision of the price during the contract period,
after issuance of purchase order / execution of contract with the successful bidders.
5.5. The unit prices quoted commercial Bid will be used to calculate the price for further orders over
and above the projected quantities, if any.
5.6. In the absence of above information a Bid may be considered incomplete and summarily rejected.
Any decision in this regard by Bank shall be final, conclusive and binding on the Bidder.
5.7. Bidder shall carry out the supply, installation and commissioning of the product / service / solution
strictly in accordance with the requirements detailed under the Scope of Work of the Bid Document and it
shall be the responsibility of the Bidder to fully meet all the requirements of the Bid Document and to
complete the work duly operable and safe as per the best industry practice.
6. FIRM PRICES
6.1. Prices quoted must be firm and final and shall not be subject to any re-openers or upward
modifications, on any account whatsoever including exchange rate fluctuations, revision in taxes, duties,
levies, charges etc... The Bid Prices shall be indicated in Indian Rupees (INR) only. Any decision in this
regard by Bank shall be final, conclusive and binding on the Bidder.
7. BIDDER QUALIFICATION
7.1. The "Bidder" as used in the Bid Documents shall mean the one who has signed the Bid Form. The
Bidder may be either the Principal Officer or his duly Authorized Representative, in which case he/she shall
submit a certificate of authority. All certificates and documents (including any clarifications sought and any

IDBI Bank Limited
subsequent correspondences) received hereby, shall, as far as possible, be furnished and signed by the
Authorized Representative and the Principal Officer.
7.2. It is further clarified that the individual signing the Bid or other documents in connection with the
Bid must certify whether he/she signs as Constituted Attorney of the firm / company.
7.3. The Bidder shall sign the bid with the exact name of the firm to whom the contract is to be issued.
The Bid shall be duly signed and sealed by an executive officer of the Bidder’s organization. Each bid shall
be signed by a duly authorized officer.
7.4. The Bidder shall clearly indicate their legal constitution and the person signing the Bid shall state
his capacity and also source of his ability to bind the bidder.
7.5. The power or authorization, or any other document consisting of adequate proof of the ability of
the signatory to bind the Bidder shall be annexed to the Bid. Bank may reject outright any Bid not
supported by adequate proof of the signatory’s authority.
8. PERIOD OF VALIDITY OF BIDS

8.1. Bids should be valid for 90 (Ninety) days from the last date for submission. A Bid valid for a
shorter period may be rejected by Bank as non-responsive. Any decision in this regard by Bank shall be
final, conclusive and binding on the Bidder. The validity period is required to hold the prices till the
selection of the vendor for entering into a rate contract.
8.2. In exceptional circumstances, Bank may solicit the Bidder's consent to an extension of the period of
validity. The request and the responses thereto shall be made in writing. The validity of EMD( Earnest
Money Deposit) provided shall also be suitably extended. A Bidder may refuse the request without
forfeiting its EMD( Earnest Money Deposit) . A Bidder granting the request will not be permitted to modify
its Bid. Any decision in this regard by Bank shall be final, conclusive and binding on the Bidder.
9. FORMAT AND SIGNING OF BID

9.1. The Bidder shall submit only one original set of the Bid.
9.2. The original shall be signed by the person or persons duly authorized to bind the Bidder to the
Contract.
9.3. The Bid shall contain no interlineations, erasures or overwriting except as necessary to correct
errors made by the Bidder, in which case such corrections shall be initialed by the authorized person or
persons signing the Bid.
9.4. The Bid should be a complete document and should be bound as a volume. The order of
documents in the technical bid should be strictly as per the Annexure-IV at the end of this RFP.

IDBI Bank Limited
9.5. The document should be printed on one side only with page numbers and appropriately flagged
and contain the list of contents with page numbers. The deficiency in documentation may result in the
rejection of the Bid. Any decision in this regard by Bank shall be final, conclusive and binding on the Bidder.
9.6. Each page should be stamped and initialed by authorized signatory.
9.7. The Bidders shall seal and mark the Bid accordingly.
9.8. If the outer cover of the Bid is not sealed and marked appropriately, Bank will assume no
responsibility for the bid's misplacement or premature opening.
10. LOCAL CONDITIONS

10.1. It will be imperative on each Bidder to fully acquaint himself with the local conditions and factors,
which would have any effect on the performance of the contract and / or the cost.
10.2. The Bidder and any of their personnel or agents / subcontractors will be granted permission by
Bank to enter upon its premises and lands for the purpose of such inspection, but only upon the express
condition that the Bidder, their personnel and agents/ subcontractors shall be responsible for personal
injury (whether fatal or otherwise), loss of or damage to life, property and other loss damage, costs and
expenses.
10.3. It will be imperative for each Bidder to fully inform themselves of all legal conditions and factors
which may have any effect on the execution of the contract as described in the Bid Documents. Bank shall
not entertain any request for clarification from the Bidder regarding such local conditions.
10.4. It is the responsibility of the Bidder that such factors have properly been investigated and
considered while submitting the bid proposals and that no claim whatsoever including those for financial
adjustment to the contract awarded under the Bid Documents will be entertained by Bank and that neither
any change in the time schedule of the contract nor any financial adjustments arising thereof shall be
permitted by Bank on account of failure of the bidder to appraise themselves of local laws / conditions.
11. LAST DATE FOR RECEIP T OF BIDS

11.1. Bids will be received by Bank on or before the date / time and at the address specified in the
Document Control Sheet.
11.2. In the event of the specified date for the receipt of Bids being declared a holiday for Bank, the Bids
will be received up to the appointed time on the immediate next working day.
12. LATE BIDS

12.1. Any bid received by Bank after the last date for receipt of bids prescribed by Bank, will be rejected
and/or returned unopened to the Bidder. Any decision in this regard by Bank shall be final, conclusive and
binding on the Bidder.

IDBI Bank Limited
13. MODIFICATION AND WITHDRAWAL OF BIDS

13.1. The Bidder may modify or withdraw its Bid after the Bid's submission, provided that written notice
of the modification or withdrawal is received by Bank prior to the last date prescribed for submission of
Bids and subsequently the Bank agrees to such request.
13.2. The Bidder should submit its modified Bid in wholesome as a replacement of its previous Bid.
The Bidder's modification or withdrawal notice shall be prepared, sealed, Marked and dispatched in
accordance with the provisions of this document.
13.3. No Bid may be modified subsequent to the last date for receipt of Bids.
13.4. No Bid may be withdrawn in the interval between the last date for receipt of Bids and the expiry of
the Bid validity period specified by the Bidder in the Bid. Withdrawal of a Bid during this interval may result
in the Bidder’s forfeiture of its EMD( Earnest Money Deposit) .
14. ADDRESS FOR CORRESPONDENCE

14.1. The Bidder shall designate the official mailing address, place and fax number to which all
correspondence shall be sent by Bank.
15. OPENING OF BIDS

15.1. Opening of Technical Bids: IDBI Bank will open the Technical Bids of the eligible bidders, in the
presence of Bidders’ authorized representatives, who choose to attend the Technical Bid opening at the
time and location mentioned in the Document control sheet. Bidders’ authorized representatives, who are
present, shall sign a register evidencing their attendance. In the event of the specified date of Bid opening
being declared a holiday for IDBI Bank, the Bids shall be opened at the appointed time and location on the
next working day or any other day, if so declared by IDBI Bank and informed by e-mail or fax or letter or
communication posted on the website of IDBI Bank.
15.2. Announcement of Bids: The Bidder’s name, Bid modifications or withdrawals and the presence or
absence of requisite EMD and such other details as IDBI Bank at its sole discretion may consider
appropriate, will be announced at the opening of bids.
15.3. Bids not considered for evaluation: Bids that are rejected during the Bid opening process shall not
be considered for further evaluation, irrespective of the circumstances.
15.4. Opening of Commercial Bids: Commercial Bids of those bidders would be opened who qualifies
technical eligibility criteria with min 70 marks. These will be retained and kept on Bank’s records.
Commercial Bids of technically disqualified Bidders shall neither be opened nor returned to the Bidders.
15.5. Bidders’ authorized representatives will be invited at the time of opening of the Commercial Bids.

IDBI Bank Limited
15.6. The Bidders’ names, modifications, Bid withdrawals and the presence or absence of the requisite
EMD( Earnest Money Deposit) and such other details as Bank, at its discretion, may consider appropriate
or deemed fit will be announced at the Bid opening.
16. REJECTION OF BIDS
16.1. IDBI Bank reserves the right to accept any Bid and to annul or abandon the Bid process and / or
reject in part or full any or all the Bids at any time prior to award of contract /Bid, without assigning any
reason whatsoever and without thereby incurring any liability whatsoever to the affected Bidders or any
obligation to inform the affected Bidders of the grounds for the IDBI Bank’s action. Any action / decision of
IDBI Bank in this regard shall be final, conclusive and binding on the Bidder.
17. CLARIFICATIONS
17.1. When deemed necessary, Bank may seek clarifications on any aspect from the Bidder. However,
that would not entitle the Bidder to change or cause any change in the substance of the Bid submitted or
price quoted.
18. CONTACTING BANK

18.1. No Bidder shall contact the Bank on any matter relating to its Bid, from the time of the Bid opening
to the time the Contract is awarded to successful bidder(s).
18.2. Any effort by a Bidder to influence Bank's Bid evaluation, Bid comparison or contract award
decisions may result in the rejection of the Bid.
19. EVALUATION AND COMPARISON OF BIDS
19.1. Preliminary check
19.1.1. The RFP document will not be construed as any contract or arrangement which may result
from the issue of this RFP document or any investigation or review carried out by any Bidder. The
Bidder acknowledges by submitting their response to this RFP document that it has not relied on
any information, representation, or warranty given in this RFP document.
19.1.2. The Bids will be examined by the IDBI Bank to determine whether they are complete in all
respects. A Bid determined as not substantially responsive will be rejected. IDBI Bank may, at its
discretion waive any minor non-conformity or irregularity in a Bid which does not constitute a
material deviation.
19.1.3. After preliminary examinations and / or opening of the Technical Bids, all the Bidders, who
will be qualified as per eligibility criteria will be asked to make presentation /demo of the
solution/services offered by them.

IDBI Bank Limited
19.1.4. The proposals will be assessed based on the techno-commercial evaluation as referred in
the below section . Technical Evaluation of the Bidders will be assessed only for the bidder who
found eligible in eligibility criteria.
19.1.5. A screening committee constituted by IDBI Bank for the purpose of selection of the
successful Bidder, would evaluate Bids.
19.1.6. Each Bidder acknowledges and accepts that IDBI Bank may, in its absolute discretion, apply
whatever criteria it deems appropriate in the selection of vendor, not limited to those selection
criteria set out in this RFP document.
20. TECHNICAL BID EVALUATION
20.1. The proposals will be evaluated in two stages. In the first stage, i.e. Technical Evaluation, of the
Bidders will be done. In the second stage, the commercial bids would be evaluated.
20.2. The Technical Bid should necessarily contain all Technical details and other terms and condition of
RFP. Bidder's proposal should conform to the format and chronology of the contents of the technical bid as
listed out Annexure – IV of the RFP. Proposals not conforming to the specifications may be rejected
summarily. Any incomplete or ambiguous terms/conditions will disqualify the offer.
20.3. Each Bidder acknowledges and accepts that the Bank may, in its absolute discretion, apply
whatever criteria it deems appropriate in the selection of vendor, not limited to those selection criteria set
out in this RFP document.
20.4. Bid evaluation methodology that IDBI Bank would adopt is as given below :
i. The functional and Technical specification is in a form of a table as provided in Section 6,

which contains the required functionality features in the second column.
ii. Bidders are required to submit their responses against each functionality as follows in the
column “Bidder Response”:
A If the functionality is Readily Available in their solution in the Core product.
C The functionality will be delivered after Customisations part of the project within 3
months.
NC The functionality is unavailable and will be made available within 3 months cannot be
customised.
Scores or Marks will be awarded as per following Matrix:

IDBI Bank Limited
Readily Available-A Unavailable

Customisable- C Non-Customisable- NC
20.5. The Technical Bid should necessarily contain all Technical details and other terms and condition of
RFP e.g.:
i. Bidder's proposal should conform to the contents and format of the technical bid listed out
Annexure -1 in the RFP.
ii. Proposals not conforming to the specifications may be rejected summarily. Any incomplete or
ambiguous terms/conditions will disqualify the offer.
20.6. The Technical Bid / Scope of the Work submitted by the Bidder will be evaluated based on the
terms and conditions of the RFP. Detailed technical evaluation will include scrutiny of company profile,
technical information of proposed service solution, POC reference calls and site visits. The Bidder will
demonstrate/substantiate all or a few of the claims made in the Technical Bid to the satisfaction of the
IDBI Bank, the capability of the Hardware to support all the required applications of the Banks.
20.7. The various parameters for technical evaluation and their weightages are given in the table below.
At the sole discretion and determination of the IDBI Bank, IDBI Bank may add any other relevant criteria for
evaluating the proposals received in response to this RFP.
Sr. Particulars Maximum Scoring Mechanism

Marks
1 Bidder’s Competiveness and experience in 10 Refer Section 6 of the RFP
implementing CKYC Registry Solution
2 Functional & Technical Requirements 70 Refer Section 6 of the RFP.
specifications
3 Technical Presentation and Demo of the 20
proposed solution.
Total Technical Marks (T) 100
20.8. This evaluation will be carried out on a total score of 100 on the basis of the above evaluation
parameters defined in this section. However, the detailed scoring mechanism is to be carried out as per
Technical Bid Evaluation Criteria (Section – 6).
20.9. The Bidders scoring a minimum of 70 marks based on the detailed evaluation in Technical Proposal
Evaluation would be qualified and short listed for next Phase – Techno-Commercial Bid. In case no. of
bidders who scores 70 and above, is less than three then the top two bidders will be considered for the
further evaluation (subject to a minimum score of 50). In case of bidders not scoring the minimum score,
IDBI Bank, at its sole discretion, may scrap the RFP.
20.10. Demo of the proposed solution will be a part of the technical evaluation carrying a minimum of 10
marks. The objective criteria/ agenda of the demo/ scheduling of demo will be intimated to the bidder
after completion of other technical evaluation.

IDBI Bank Limited
21. COMMERCIAL EVALUATION
21.1. The evaluation of the Commercial Bids/Offers will be done on the total cost of ownership as
mentioned in Commercial Bid.
21.2. The Bidders cannot quote in parts.
21.3. The Commercial Bids should strictly conform to the formats to enable evaluation of Bids and
special care may be taken while preparing the same. The bids having any hidden costs or conditional costs
will be liable for straight rejection.
21.4. Final Evaluation
i. The evaluation of the response to this RFP will be done on a 70-30 Techno-commercial
Evaluation Method.
ii. A comprehensive “Score (S)” will be arrived at after considering the commercial quote and the
marks obtained in technical evaluation with relative weights of 30% for commercials and 70%
for technical. The Bidder with the highest score will be declared successful. However, IDBI
Bank, at its sole discretion, may award the Contract to next highest scorer or any other
Bidder, which shall not be questioned by any of the Bidder.
Computation Methodology for arriving at “Successful Quote”:

A Score (S) will be calculated for all qualified bidders using the following formula:
Commercial Score (CS) = Clow x 30

C
Technical score (TS) = T x 70
100
Final score (S) = CS + TS
Clow - The lowest commercial bid.

C - Commercial quote of the bidder.
T - The marks obtained by the bidder out of 100 marks as per the technical evaluation.
S. N Bidder Technical Commercial Quote CS =(Clow TS = T *.70 Score(S)

Score - (T) in Rs. (C) / C)*30
1. Bidder1 65 Not eligible for the
commercial
evaluation process.
2. Bidder2 95 120/- 25 66.5 91.50
3. Bidder 3 95 100/- 30 66.5 96.50
4. Bidder 4 75 130/- 23.07 52.5 75.57
5 Bidder 5 75 100/- 30 52.5 82.50
6. Bidder 6 75 120/- 25 52.5 77.5
IDBI Bank Limited
In the above example, Bidder 3, with the highest score becomes the successful TC1 bidder.
21.5. Bank reserves the right to negotiate the price with the finally successful bidder before awarding the
contract.
21.6. IDBI Bank's decision in respect to evaluation methodology will be final and binding and no claims
whatsoever in this respect will be entertained.
21.7. Bank reserves the right to modify / amend the evaluation process at any time during the Bid
process, without assigning any reason, whatsoever, and without any requirement of intimating the Bidders
of any such change. Any time during the process of evaluation Bank may seek specific clarifications from
any or all Bidders.
21.8. Bank also reserves the right to re-issue / re-commence / cancel the Bid/Bid process. Any decision
in this regard by IDBI Bank shall be final, conclusive and binding on the Bidders.
22. POST QUALIFICATION

22.1. Bank will determine to its satisfaction whether the Bidder selected (as having submitted the best-
evaluated responsive Bid) is qualified to satisfactorily perform the Contract. Any decision in this regard by
Bank shall be final, conclusive and binding on the Bidder.
22.2. This determination will take into account the Bidder's financial, technical, implementation and
post-implementation capabilities and track record. It will be based upon an examination of the
documentary evidence submitted by the Bidder.
22.3. An affirmative determination will be a prerequisite for award of the Contract to the Bidder. A
negative determination will result in rejection of the Bid, in which event; Bank will proceed to the next
best-evaluated Bid to make a similar determination of that Bidder's capabilities to perform satisfactorily.
Any decision in this regard by Bank shall be final, conclusive and binding on the Bidder.
23. BANK'S RIGHT TO ACCEPT ANY BID AND TO REJECT ANY OR ALL BIDS
23.1. Bank reserves the right to accept / reject any bid and to annul the Bid process at any time prior to
award of Contract, without thereby incurring any liability to the affected Bidder or Bidders or any
obligation to inform the affected Bidder or Bidders of the grounds for Bank's action. Any decision in this
regard by Bank shall be final, conclusive and binding on the Bidder.
24. ACCEPTANCE OF BID

24.1. Prior to the expiration of the period of Bid validity, Bank will notify the Successful Bidder in writing,
that its bid has been accepted.

IDBI Bank Limited
25. SIGNING OF CONTRACT

25.1. After Bank notifies the Successful Bidder that its bid has been accepted; the Bidder should sign the
Contract and complete the execution of all other legal documents within 20 days of the acceptance of PO /
LOI.
25.2. The signing of Contract should be accompanied by the submission of Performance Bank Guarantee,
Non- Disclosure Form and Deed of Indemnity /Service Level Agreement and other applicable documents as
per Section 5 without any modifications in the format / language /terms etc .
25.3. The Contract form and all other documents would be signed at Mumbai only (Refer Section-5)
within 20 days of receipt of notification of award of contract.
25.4. Payment of stamp duty would be as per laws applicable in the State of Maharashtra.
25.5. The Bidder shall bear all costs and expenses for the execution, stamp duty and submission of the
contract and agreements. Bank shall not be responsible or liable for reimbursing / compensating these
costs and expenses.
26. DISCHARGE OF EMD ( EARNEST MONEY DEPOSIT)

26.1. EMD of successful Bidder shall be discharged on signing of the Contract and other legal documents
and upon furnishing the performance guarantee / security to the satisfaction of Bank.
26.2. The EMD of all unsuccessful Bidder(s) shall be discharged / returned as promptly as possible but
not later than 30 (thirty) days after the conclusion of the contract.
26.3. All the bidders are required to submit the EMD refund request in the format given in the RFP at the
time of submission of bid.
27. PERFORMANCE SECURITY IN THE FORM OF BANK GUARANTEE
27.1. The Successful Bidder shall furnish the performance bank guarantee within 20 days of the
acceptance of LOI / PO, as per the format in Section-5.
27.2. The value of the Performance Bank Guarantee will be 10 % of the total contract value.
27.3. The performance bank guarantee (PBG) should be issued by a scheduled commercial bank (other
than IDBI Bank) and directly forwarded to the Bank.
27.4. The Performance Bank Guarantee (PBG) should be valid for a period of 63 months for CKYC
Software & Hardware ( Include 1 Year warranty on software & 3 years warranty Hardware after Go-Live+ 4
Years ATS on software & 2 years AMC on Hardware + 3 months claim period) from the date of issue of
PBG. The PBG will be discharged by the bank and returned to the successful Bidder after expiry of the claim
period.
27.5. The proceeds of the PBG shall be payable to Bank as compensation for any loss or damage resulting
from the Vendor's failure to complete its obligations under and in accordance with the Contract.

IDBI Bank Limited
27.6. Penalties, if any will be recovered from the payments / EMD / Performance Bank Guarantee, as the
Bank may deem fit. In case PBG is invoked for recovery of penalties / damages, the vendor would be
required to submit fresh PBG for the same amount and validity period as the earlier (invoked) PBG.
27.7. Failure of the Successful Bidder to comply with the requirement of the performance bank
guarantee shall constitute sufficient grounds for the annulment of the award and forfeiture of the EMD, in
which event Bank may award the Contract to the next best evaluated Bidder or call for new Bids. Any
decision in this regard by Bank shall be final, conclusive and binding on the Bidder.

IDBI Bank Limited
SECTION – 3
1. DEFINITIONS
In this RFP / Bid Document / Contract, the following terms shall have the following meanings and shall be
interpreted accordingly:
1.1. "The Contract" means the agreement entered into between Bank and the Bidder as recorded in the
contract form duly signed by the Parties, including all annexure, schedules, exhibits, supplements,
appendices, amendments, revisions, notations and modifications thereof for Supply, Migration,
Implementation and Maintenance of Centralised KYC Registry Solution for IDBI Bank as inclusively stated
under sections Service Level Expectations, Specifications of Systems, Solutions & Scope of work (Section -4
and Section -6).
1.2. “Successful Bidder" or "Vendor" means any firm / company, etc..., to whom work has been
awarded and whose Bid has been accepted by Bank and shall include its authorized representatives,
successors and permitted assignees.
1.3. “Bank” means IDBI Bank Limited including its successors and assigns.
1.4. "Contract Price" means the price/compensation payable to the Successful Bidder under and in
accordance with the Contract for the due performance and observance of its contractual obligations under
and in accordance with the Contract.
1.5. "Service(s)" means all the services, which the Bidder is required to provide and/or procure to the
Bank under and in accordance with the Contract. “Service Period” means the period of 5 years
commencing from the date of successful commissioning/implementation/Go-live project as mentioned in
the acceptance certificate issued by Bank.
1.6. In case of a difference of opinion on the part of the Bidder in comprehending or interpreting any
clause / provision of the Bid Document after submission of the Bid, the interpretation by Bank and decision
of Bank in this behalf shall be final, conclusive and binding on the Bidder.
1.7. “Acceptance of Bid” means the letter/fax or any memorandum communicating to the Bidder the
acceptance of its Bid and includes an advance acceptance of his Bid.
1.8. “Business Day” means neither any day that is not a Sunday nor a public holiday (as per the official
holidays observed by Bank).
1.9. "Confidential Information" means, (i) intellectual property information including Intellectual
Property Information; (ii) technical or business information or material not covered in (i); (iii) proprietary or
internal information related to the current, future and proposed products or services of the Parties
including, financial information, process/flow charts, business models, designs, drawings, data information
related to products and services, procurement requirements, purchasing, customers, investors, employees,
IDBI Bank Limited
business and contractual relationships, business forecasts, business plans and strategies, information the
Parties provide regarding third parties; (iv) information disclosed pursuant to this Contract and (v) all such
other information which by its nature or the circumstances of its disclosure is confidential.
1.10. “Commissioning” means, the System shall be considered to have been commissioned, when the
entire job, including supply, configuration, successful testing of all hardware &
software/Solution/Application is executed to the satisfaction of the Bank.
1.11. “Document” means any embodiment of any text or image howsoever recorded and includes any
data, text, images, sound, voice, codes, computer programs, software and / or databases or microfilm or
computer generated microfiche or similar device.
1.12. “Effective Date” means the date on which this Contract is signed and executed by the Parties
hereto. If this Contract is executed in parts, then the date on which the last of such Contracts is executed
shall be construed to be the Effective Date.
1.13. “Intellectual Property Rights” means any patent, copyright, trademark, trade name, design, trade
secret, permit, service marks, brands, propriety information, knowledge, technology, licenses, databases,
computer programs, software, know how or other form of intellectual property right, title, benefits or
interest whether arising before or after the execution of this Contract and the right to ownership and
registration of these rights.
1.14. “Parties” means the Bank and the Bidder and “Party” means either of the Parties.
1.15. “Site” means the place where the devices are to be delivered and commissioned or places
approved by the Bank for the purposes of the Contract together with any other places designated in the
Contract as forming part of the Site.
2. INTERPRETATION
In this Contract unless a contrary intention is evident:
2.1. The clause headings are for convenient reference(s) only and do not form part of this Contract;
2.2. Unless otherwise specified a reference to a clause number is a reference to all of its sub-clauses;
2.3. Unless otherwise specified a reference to a clause, sub-clause or section is a reference to a clause,
sub-clause or section of this Contract including any amendments or modifications to the same from time to
time;
2.4. A word in the singular includes the plural and a word in the plural includes the singular;
2.5. A word importing a gender includes any other gender;
2.6. A reference to a person includes a partnership and a body corporate;

IDBI Bank Limited
2.7. A reference to legislation includes legislation repealing, replacing or amending that legislation;
2.8. Where a word or phrase is given a particular meaning it includes the appropriate grammatical
forms of that word or phrase which have corresponding meanings;
2.9. Reasonability and materiality of "doubt" and "controversy" shall be at the discretion of IDBI Bank
Ltd.
2.10. The words not expressly defined herein shall have meanings ascribed to them in the General
Clauses Act, 1897 and the Information Technology Act, 2000.
3. STANDARD OF PERFORMANCE
3.1. The Successful Bidder shall carry out its obligations under the Contract with due diligence,
efficiency and economy, in accordance with generally accepted techniques and practices used in industry
and with professional standards and shall observe sound management, technical practices. It shall employ
appropriate advanced technology, procedures and methods. The Successful Bidder shall always act, in
respect of any matter relating to the Contract, as faithful advisors to Bank and shall, at all times, support
and safeguard Bank's legitimate interests in any dealing with third parties.
4. CONDITIONS PRECEDENT
This Contract is subject to the fulfillment of the following conditions precedent by the Bidder.
4.1. Furnishing of an unconditional and irrevocable Performance Bank Guarantee (Performance

Security) as mentioned in Section II, as per the format given in Section V.
4.2. Execution of a Deed of Indemnity as per format given in Section V.
4.3. Obtaining of all statutory, regulatory and other approvals, consents and no-objections required for
the performance of the Services under and in accordance with this Contract.
4.4. Furnishing solvency certificate and certificate confirming that there are no vigilance or court cases
threatened or pending against the Bidder.
4.5. Furnishing of such other documents as the Bank may specify, including but not limited to definitive
documents.
5. USE OF CONTRACT DOCUMENTS AND INFORMATION

5.1. The Successful Bidder shall treat all documents, information, data and communication of and with
Bank as privileged and confidential and shall be bound by the terms and conditions of the Non-Disclosure
Agreement, draft of which is given in Section-5. The Successful Bidder shall execute this Non-Disclosure
Agreement simultaneously at the time of execution of this Contract. The Successful Bidder shall not,
without Bank's prior written consent, disclose the Contract, or any provision thereof, or any specification,

IDBI Bank Limited
plan, sample or information or data or drawings / designs furnished by or on behalf of Bank in connection
therewith, to any person other than a person employed by the Bidder in the performance of the Contract.
Disclosure to any such employed person shall be made in utmost confidence and shall extend only so far as
may be necessary and relevant for purpose of such performance and shall be subject to the terms and
conditions of the Non-Disclosure Agreement.
5.2. The Bidder shall not, without Bank's prior written consent, make use of any document, data or
information etc..., enumerated in this Bid Documents save and except for due performance and
observance of the Contract.
5.3. Any document, other than the Contract itself, enumerated in this Bid Documents shall remain the
property of Bank and shall be returned (in all copies) to Bank on completion of the Bidder's performance
under and in accordance with the Contract, if so required by Bank.
6. INDEMNITY
6.1. The Bidder shall execute and furnish to the Bank, a deed of indemnity in favor of the Bank in a form
and manner, as given in Section-5, indemnifying the Bank its directors, employees, agents and
representatives from and against any costs, loss, damages, expense, claims, litigations, suits, actions,
judgments, and or otherwise including but not limited to those from third parties or liabilities of any kind
howsoever suffered, arising out of or incurred inter alia during and after the Contract period including but
not limited to third-party claims due to infringement of Intellectual Property Rights including but not
limited to patent, trademarks, copy-rights or industrial drawings and designs arising from use of the
Services or any part thereof and/or otherwise.
6.2. The indemnity survives the Contract.

7. INTELLECTUAL PROPERTY RIGHTS AND PATENT RIGHTS
7.1. Bank shall own and have a right in perpetuity to use all Intellectual Property Rights which have
arisen out of or in connection with the implementation of this Contract, including all processes and
products which have been developed by the Bidder during the performance of Services and for the
purposes of inter-alia use or sub-license of such Services under this Contract. The Bidder undertakes to
disclose all Intellectual Property Rights arising out of or in connection with the performance of the Services
to the Bank and execute all such agreements / documents and file all relevant applications, effect transfers
and obtain all permits, approvals, consents and no objections that may be necessary in this regard to
effectively transfer and conserve the Intellectual Property Rights of the Bank.
7.2. Further, the Bidder shall be obliged to ensure that all approvals, consents, no objections,
registrations, licenses, permits and rights which are inter-alia necessary for use of the information
technology system installed by the Bidder, shall be acquired in the name of the Bank, prior to termination
of this Contract and which shall be assigned by the Bank if necessary under the applicable laws or
otherwise to the / Bidder for the purpose of execution of any of its obligations under the terms of the Bid,
or this Contract. However, subsequent to the term of this Contract, such approvals, consents, no
objections, registrations, licenses, permits and rights etc..., shall ensure to the exclusive benefit of the
Bank.
IDBI Bank Limited
7.3. The Bidder shall ensure that while it uses any software, hardware, processes or material in the
course of performing the Services, it does not infringe the Intellectual Property Rights of any person and
the Bidder shall keep the Bank indemnified against all costs, charges, expenses, liabilities, claims, damages,
litigations, suits, judgments and/or otherwise howsoever, arising out of any illegal or unauthorized use
(piracy) or in connection with any claim or proceedings relating to any breach or violation of any
permission / license terms or infringement of any Intellectual Property Rights by the Bidder during the
course of performance of the Services.
7.4. In the event of any claim asserted by a third party of infringement of trademark, trade names,
copyright, patent, intellectual property rights or industrial drawing/design rights arising from the use of the
Products or any part thereof in India or anywhere, the Successful Bidder shall act expeditiously to
extinguish such claim. If the Successful Bidder fails to comply and the Bank is required to pay compensation
to a third party resulting from such infringement, the Successful Bidder shall be responsible for the
compensation including all expenses, court costs and lawyer fees. The Bank will give notice to the
Successful Bidder of such claim, if it is made, without delay.
8. INSPECTION AND QUALITY CONTROL TESTS/CHECK

8.1. Bank's right to inspect, test and where necessary, reject the goods after the goods’ arrival at the
destination shall in no way be limited or waived by reason of the goods having previously been inspected,
tested, and passed by Bank or its representative prior to the goods’ shipment from the place of origin.
8.2. Nothing stated herein above shall in any way release or discharge the Bidder from any warranty or
other obligations / liabilities under and in accordance with this Contract.
8.3. Bank’s has the right to inspect and test the goods at Bidder plant at any time during the contract
period.
9. MANUALS
9.1. The Bidder must along with the equipment, supply all relevant manuals for the systems delivered /
installed. The manuals shall be in English.
9.2. Unless and otherwise agreed, the equipment(s) shall not be considered to be completely delivered
for the purpose of taking over, until such manuals as may be necessary are provided to Bank.
9.3. System manuals should include the specifications of the various equipments supplied.
10. DELIVERY AND DOCUMENTS

10.1. The delivery of the Equipments/Software Licenses/Solution/Applications shall be made by the
Bidder within 30 days from date of Purchase Order (PO). The details of Documents including other
documents to be furnished by the Bidder are specified hereunder:

IDBI Bank Limited
10.1.1. 3 (Three) copies of Bidder’s invoice showing contract number, Services description,
quantity, unit price and total amount. Prior to preparing invoice copy and delivery challan
before delivering the equipments/Software Licenses/Solution/Applications, the bidder should
check, verify and confirm the location address, user name, contact details with our purchase
order. Bidder should ensure that proper delivery of Equipments/Software
Licenses/Solution/Applications address, Name of end user, and contact details are mentioned
on the invoice copy / delivery challan, so that the equipments/Software
Licenses/Solution/Applications are delivered at the correct location & end user. If the
equipments/Software Licenses/Solution/Applications are delivered at a location different
from the location, they are actually to be delivered to, then it will be the sole responsibility of
Successful Bidder to arrange delivery of the equipments/Software
Licenses/Solution/Applications at the locations they are meant for at no extra cost to the
Bank. No extra payment will be made for wrong delivery or miss delivery of
equipments/Software Licenses/Solution/Applications.
10.1.2. Original Delivery note duly signed for receipt, of equipment from the concerned location.
10.1.3. Bidder’s warranty certificate.
10.1.4. Inspection certificate issued by the nominated inspection agency, if any
10.1.5. Other documents which the Bank may specify to the Bidder.
10.2. The above documents shall be received by Bank before arrival of equipment (except where it is
handed over to the consignee with all documents) and, if not received, the Bidder will be responsible for
any consequent expenses and other liabilities arising there from.
11. ISSUE OF BANK GUARANTEE

11.1. The Performance Bank guarantee shall be issued by a Scheduled Commercial Bank as acceptable to
Bank and forwarded directly to the IDBI Bank by the issuing Bank.
12. CHANGE ORDERS/ALTERATION/VARIATIONS

12.1. The Bidder agrees that the requirements given in specifications, charts, etc.. in the Bid Documents
are minimum requirements of mere indicative nature and are in no way exhaustive. It shall be the
responsibility of the Bidder to meet all the requirements of specifications, charts, etc.. and other criteria
contained in the Bid Documents and any upward revisions and/or additions of quantities, specifications
sizes given in specifications, charts, etc..., of the Bid Documents required to be made during execution of
the works shall not constitute a change order and shall be carried out without a change order as forming
part of the Services agreed hereunder and shall be carried out without any time and cost effect to Bank.
Further upward revisions and or additions required to make Bidder’s selected equipment and delivery
procedures to meet Bid Documents requirements expressed and to make entire facilities safe, operable
and as per specified codes and standards shall not constitute a change order and shall be carried out
without any time and cost effect to Bank. Any upward revision and/or additions consequent to errors,
omissions, ambiguities, discrepancies in the specification etc... of the Bid Documents which the Bidder had
not brought out to the Bank’s notice in his Bid shall not constitute a change order and such upward
revisions and/or addition shall be carried out by Bidder without any time and cost effect to Bank.
IDBI Bank Limited
12.2. Bank may, at any time, by a written order given to the Bidder, make changes within the general
scope of the Contract in any one or more of the following:
12.2.1. Functional specification

12.2.2. The Services to be provided by the Bidder
12.3. If any such change causes an increase or decrease in the cost of, or the time required for the
Bidder’s performance or observance of any provisions under the Contract, an equitable adjustment shall be
made in the Contract price or delivery schedule, or both, and the Contract shall accordingly be amended as
may be decided by Bank. Any claims by the Bidder for adjustment under this clause must be asserted
within 30 (Thirty) days from the date of knowledge of Bank’s change order by the Bidder.
12.4. Any change order as stated above comprising an alteration which involves change in the cost of the
works (which sort of alteration is hereinafter called a “Variation”) shall be the subject of an amendment to
the Contract by way of an increase or decrease in the Contract Price and adjustment of the implementation
schedule if any.
12.5. If the Contract provides applicable rates for the valuation of the variation in question, the Contract
price shall be increased or decreased in accordance with those rates.
12.6. Any change order shall be duly approved by the Bank (including any modification/change in the
Contract Price) in writing.
12.7. If there is a difference of opinion between the Bidder and Bank whether a particular work or part
of the work constitutes a change order or not, the decision of the Bank shall be final, conclusive and
binding on the Bidder.
13. CONTRACT AMENDMENTS

13.1. No variation in or modification of the terms of the Contract shall be made, except by prior written
amendment after obtaining prior written approval from both the Parties and shall be signed by the Parties.
The Successful Bidder, however, agrees it shall be bound to amend the Contract, if so required by IDBI
Bank, for giving effect to any amendment, modification etc..in the applicable laws including but not limited
to amendment / modification etc... in the Reserve Bank of India Act, 1934/ the Banking Regulations Act,
1949 and/or to give effect to any modifications, amendments or fresh guidelines issued/imposed by RBI or
the CKYC implementing organization.
14. DELAYS IN THE BIDDER’S PERFORMANCE

14.1. Delivery of the equipments/Software Licenses/Solution/Applications& commissioning shall be
made by the Successful Bidder strictly in accordance with the time schedule prescribed by the Bank. Time
is of the essence of Contract.
14.2. If at any time during the performance of the Contract, the Successful Bidder encounters conditions
/ situations impeding timely delivery of the equipments/Software Licenses/Solution/Applications, the

IDBI Bank Limited
Successful Bidder shall promptly notify the Bank in writing of the fact of the delay, its likely duration and
the cause(s) thereof. After receipt of the Successful Bidder’s notice, the Bank shall at the earliest evaluate
the condition/ situation, and consider, extending the Successful Bidder’s time for performance, with or
without liquidated damages, in which case, the extension shall be ratified by the Parties by written
amendment of the Contract.
14.3. Except as provided in the above clause, a delay by the Successful Bidder in the performance of its
delivery obligations shall render the Successful Bidder liable to the imposition of liquidated damages,
unless an extension of time is agreed upon without levying liquidated damages.
14.4. A delay by the Successful Bidder in the performance of its Contract obligations shall render the
Successful Bidder liable to any or all the following sanctions:
14.4.1. Forfeiture of its performance guarantee

14.4.2. Termination of the Contract for default
15. LIQUIDATED DAMAGES

15.1. If the Successful Bidder fails to meet the requirements under Service Level Agreement/ Contract
like delays/or defaults/deficiency of services in delivery/installation/replacement of any or all of the
devices mentioned in the Purchase order (PO), Bank shall, without prejudice to its other rights and
remedies under and in accordance with the Contract, deduct from the Contract price, as liquidated
damages, a sum equivalent to 1% per week or part thereof of the value of P.O. subject to maximum
deduction of 10% (ten percent) of the P.O. value. In case of undue delay beyond a period of 15 (fifteen)
days unless otherwise waived by the Bank, Bank at its discretion may consider termination of the Contract.
15.2. If the Bidder fails to complete the entire contract before the scheduled completion date or the
extended date or if Bidder repudiates the Contract before completion of the Services, the Bank may
without prejudice to any other right or remedy available to the Bank as under the Contract recover from
the Bidder, as ascertained and agreed liquidated damages and not by way of penalty.
15.3. The Bank may without prejudice to its right to effect recovery by any other method, deduct the
amount of liquidated damages from any money belonging to the Bidder in its hands (which includes the
Bank’s right to claim such amount against Bidder’s Bank Guarantee) or which may become due to the
Bidder. Any such recovery or liquidated damages shall not in any way relieve the Bidder from any of its
obligations to complete the works / Services or from any other obligations and liabilities under the
Contract.
15.4. Bank reserves the right to waive the penalties / Liquidated damages.
16. DISPUTE RESOLUTION

16.1. The Parties shall use their best efforts to amicably settle all disputes arising out of or in connection
with this Contract in the following manner:
16.1.1. The Party raising the dispute shall address to the other Party a notice requesting an
amicable settlement of the dispute within ten (10) days of receipt of the notice.
IDBI Bank Limited
16.1.2. The matter will be referred for negotiation between CGM (ITD) of the Bank and Mr.
___________ OR ANY SUBSEQUENT AUTHORIZED PERSON of the Vendor. The matter shall then be
resolved by them and the agreed course of action documented within a further period of thirty (30)
days.
16.1.3. The Parties agree that any dispute between the Parties, which cannot be settled by
negotiation in the manner, described above, may be resolved exclusively by arbitration and such
dispute may be submitted by either party to arbitration within thirty (30) days of the failure of
negotiations. Arbitration shall be held in Mumbai, India and conducted in accordance with the
provision of the Arbitration and Conciliation Act, 1996 or any statutory modification or re-
enactment thereof. Each Party to the dispute shall appoint one (1) arbitrator each and the two (2)
arbitrators shall jointly appoint the third or the presiding arbitrator. The arbitration proceedings
shall be conducted in the English language. Subject to the above, the courts of law at Mumbai
alone shall have the jurisdiction in respect of all matters connected with the Contract. The
arbitration award shall be final, conclusive and binding upon the Parties and judgment may be
entered thereon, upon the application of either party to a court of competent jurisdiction. Each
Party shall bear the cost of preparing and presenting its case, and the cost of arbitration, including
fees and expenses of the arbitrators, shall be shared equally by the Parties unless the award
otherwise provides.
16.2. The Vendor shall not be entitled to suspend the provision of the Services or the completion of the
job, pending resolution of any disputes between the Parties and shall continue to render the Services in
accordance with the provisions of the Contract notwithstanding the existence of any dispute between the
Parties or the subsistence of any arbitration or other proceedings.
16.3. The provision under this section survives the contract.
17. ADDRESSES FOR NOTICES

17.1. All notices, requests, consents, waivers or other communication required or permitted hereunder
shall be in writing and shall be deemed properly served: (i) if delivered by hand and received by an
authorized employee or officer of the Party, (ii) upon receipt of confirmation receipt when sent by
facsimile; or (iii) 14 (fourteen) days after the date of dispatch by certified or registered mail, postage
prepaid, return receipt requested; All notices and other communication shall be addressed as follows:
In the case of Bank CGM - IT Division

IDBI Bank Limited
IDBI Tower, WTC,
Cuff Parade, Mumbai – 400 005.

IDBI Bank Limited
In the c In case of <…… company name & Address ….. >

Bidder ………………………………………………..
………………………………………………..
Attn: Shri………………………………
Tel: +91- …………………………….Fax: +91-…………………….
Email:………………………………………………..
17.2. A party may change its address and/or addressee for notification purposes at any time during the
term hereof by giving the other Party written notice in accordance with the terms hereof and the date on
which such change will become effective.
18. TAXES AND DUTIES

18.1. Bidder will be entirely responsible for all applicable taxes, duties, levies, imports, costs, charges,
license fees, road permits etc..., in connection with delivery of equipment at site including incidental
services and commissioning.
18.2. Income / Corporate taxes in India: The Bidder shall be liable to pay all corporate taxes and income
tax that shall be levied according to the laws and regulations applicable from time to time in India.
18.3. Tax deduction at Source: Wherever the laws and regulations require deduction of such taxes at the
source of payment, Bank shall effect such deductions from the payment due to the Bidder. The remittance
of amounts so deducted and issuance of certificate for such deductions shall be made by Bank as per the
laws and regulations in force. Nothing in the Contract shall relieve the Bidder from his responsibility to pay
any tax that may be levied in India on income and profits made by the Bidder in respect of this Contract.
18.4. The Bidder’s staff, personnel and labour will be liable to pay personal income taxes in India in
respect of such of their salaries and wages as are chargeable under the laws and regulations for the time
being in force, and the Bidder shall perform such duties in regard to such deductions thereof as may be
imposed on him by such laws and regulations.
18.5. The Bidder shall also be responsible for having his sub-Bidder(s) under this sub-contract(s) on
account of payment received by the sub-Bidder(s) from the Bidder for works done under the sub-Bidder(s)
for which Bank will in no case bear any responsibility. It shall be the responsibility of the Bidder to submit
to the concerned Indian authorities the returns and all other connected documents required for this
purpose. The Bidder shall also provide the Bank such information, as it may be required in regard to the
Bidder’s details of payment made by the Bank under the Contract for proper assessment of taxes and
duties. The Bidder and his sub-Bidder(s) or their personnel shall bear all the taxes if any, levied on the
Bidder’s, sub-Bidder’s and Bidder’s personnel. The amount of tax withheld by the Bank shall at all times be
in accordance with Indian Tax Law and the Bank shall promptly furnish to the Bidder original certificates
(Challans) for tax deduction at source and paid to the Tax Authorities.

IDBI Bank Limited
18.6. The Bidder agrees that he and his sub-Bidder(s) shall comply with the Income-tax Act in force from
time to time and pay Income -tax, as may be imposed / levied on them by the Indian Income Tax
Authorities, for the payments received by them for the works under the Contract.
18.7. Should the Bidder fail to submit returns/pay taxes in times as stipulated under the Income -tax Act
and consequently any interest or penalty is imposed by the Income-tax authority, the Bidder shall
indemnify Bank against any and all liabilities or claims arising out of this Contract for such taxes including
interest and penalty any such Tax Authority may assess or levy against the Bank/ Bidder.
18.8. The Bank shall if so required by applicable laws in force, at the time of payment, deduct income tax
payable by the Bidder at the rates in force, from the amount due to the Bidder and pay to the concerned
tax authority directly.
19. SUCCESSFUL BIDDER’S INTEGRITY

19.1. The Successful Bidder is responsible for and obliged to conduct all contracted activities strictly in
accordance with Contract using state-of-the-art methods and economic principles and exercising all means
available to achieve the performance specified in the Contract.
20. SUCCESSFUL BIDDER’S OBLIGATIONS

20.1. The Successful Bidder is obliged to work closely with Bank’s staff, act within its own authority and
abide by directives / instructions issued by Bank from time to time. The Successful Bidder will abide by the
job safety measures prevalent in India and will free / indemnify Bank from all demands or responsibilities
arising from accidents or loss of life, the cause of which is the Bidder’s negligence. The Successful Bidder
will pay all indemnities arising there from and will not hold Bank responsible or obligated.
20.2. The Successful Bidder would be required to install and implement the requisite support and
information technology infrastructure as mentioned in scope of document (SOW) to enable the Bank to
meet the operational objectives. It will be the Successful Bidder’s responsibility to ensure the proper and
successful implementation and continued operation of the proposed branch/ sites/hardware/software.
20.3. In addition to the aforementioned, the Bidder shall perform the Services at various locations
specified by the Bank and establish the necessary infrastructure, including but limited to setting up of the
necessary facilities, communication and computing equipment, LAN setup, service delivery mechanism by
qualified personnel / competent person and any other infrastructure as may be necessary for the above
mentioned purposes and other services as specified in the tender and changes thereof. The bank will share
the details of the locations with the successful bidder/s.
20.4. The Successful Bidder is responsible for managing the activities of its personnel and / or personnel
working pursuant to its instructions and will hold itself responsible for any misdemeanors. The Successful
Bidder will treat as confidential all data and information about Bank, obtained in the execution of his
responsibilities, in strict confidence and will not reveal such information to any other party without the
prior written approval of Bank.

IDBI Bank Limited
21. PATENT RIGHTS

21.1. In the event of any claim asserted by a third party of infringement of trademark, trade names,
copyright, patent, intellectual property rights or industrial drawing/design rights arising from the use of the
Services/Systems or any part thereof in India, the bidder shall act expeditiously to extinguish such claim. If
the Bidder fails to comply and Bank is required to pay compensation to a third party resulting from such
infringement, the Bidder shall be responsible for the compensation including all expenses, court costs and
lawyer fees. Bank will give notice to the Bidder of such claim, if it is made, without delay.
22. SURVIVAL
22.1. Any provision of this Contract which, either expressly or by implication, survive the termination or
expiration of this Contract, shall be complied with by the Parties including that of the provisions of
indemnity, confidentiality, non-disclosure in the same manner as if the present Contract is valid and in
force.
22.2. The provisions of the clauses of this Contract in relation to documents, data, processes, property,
Intellectual Property Rights, indemnity, publicity and confidentiality and ownership survive the expiry or
termination of this Contract and in relation to confidentiality, the obligations continue to apply unless the
Bank notifies the Bidder of its release from those obligations.
23. NO AGENCY
23.1. The Services of the Bidder herein shall not be construed as any agency of Bank and there shall be
no principal agent relationship in this regard.
24. KEY PERFORMANCE MEASUREMENTS

24.1. Unless specified by the Bank to the contrary (in writing), the Bidder shall deliver the equipment
under and in accordance with the terms of this Contract/RFP.
25. NO SET-OFF, COUNTER CLAIMS AND CROSS CLAIMS

25.1. In case the Bidder has any other business relationship with Bank, no right of set-off, counter-claim
and cross-claim and or otherwise will be available under this Contract to the Bidder for any payments
receivable under and in accordance with that business.
26. COMMENCEMENT AND PROGRESS

26.1. The Bidder shall proceed to carry out the delivery, with diligence and expedition in accordance with
any stipulation as to the time, manner, mode, and method of execution contained in this
Contract/Purchase Order/s and shall meet the standards of good industry practice. Individual orders would
be placed on the Bidder in a phased/staggered manner.
27. START OF INSTALLATIO N/IMPLEMENTATION

27.1. Prior to taking up installation/implementation of any major component of work, the Bidder shall
submit to Bank his proposed procedures and obtain Bank’s approval in writing.

IDBI Bank Limited
28. REPORTING PROGRESS

28.1. The Successful Bidder shall monitor progress of all the activities specified in the program of works
and submit free of cost weekly progress report about various aspect of the works/Services to the Bank.
28.2. Bidder shall provide inventory details at the end of each month as per Bank’s format.
28.3. The Bidder will have to participate in weekly meetings with the Bank to discuss project progress,
various issues relates to efficient and timely execution of the order. If at any time it should appear to the
Bank that the actual progress of work does not conform to the approved programme the Bidder shall
produce at the request of the Bank a revised programme showing the modification to the approved
programme necessary to ensure completion of the work within the stipulated time for completion of work.
28.4. The submission to an approval by the Bank of such programme as the furnishing of such particulars
shall not relieve the Bidder of any of his duties, obligations or responsibilities under the Contract.
28.5. In case during execution of work/Services the progress falls behind schedule then the Bidder
should notify the Bank in writing about the same with proper causes for the delay and recovery procedures
mentioned. Bidder shall deploy extra manpower, resources to make up the progress. Programme for
deployment of extra man power/ resources will be submitted to the Bank for its review and approval. All
time and cost effect in this respect shall be borne, by the Bidder.
29. ADHERENCE TO SAFETY PROCEDURES, RULES REGULATIONS AND RESTRICTION
29.1. Bidder shall comply with the provision of all laws including labour and industrial laws, rules,
regulations and notifications issued there under from time to time. All safety and labour and industrial laws
enforced by statutory agencies and by Bank shall be applicable in the performance of this Contract and
Bidder shall abide by these laws. The Bidder shall indemnify and keep indemnified and hold harmless the
Bank for any loss, damage, claims, costs, charges, expenses, etc.. arising out of and/or suffered on account
of actions, litigations, proceedings, suits, arising out of breach of the above laws.
29.2. Bidder shall take all measures necessary or proper to protect the personnel, work and facilities and
shall observe all reasonable safety rules and instructions.
29.3. The Bidder shall report as soon as possible any evidence, which may indicate or is likely to lead to
an abnormal or dangerous situation and shall take all necessary emergency control steps to avoid such
abnormal situations.
29.4. Bidder shall also adhere to all security requirement/regulations of the Bank during the execution of
the work.
30. STATUTORY REQUIREMENTS

30.1. During the tenure of this Contract nothing shall be done by the Bidder in contravention of any law,
act and/ or rules/regulations, there under or any amendment thereof governing inter-alia customs, foreign
exchange, etc..., and shall keep Bank indemnified in this regard.
30.2. Successful Bidder undertakes to promptly produce all records and information relating to the
Contract/this RFP for the purpose of inspection and audit of IDBI Bank. Successful Bidder shall provide

IDBI Bank Limited
access, to officers / employees / representatives / agents or auditors of the Bank to the premises / places
where such records are kept / maintained. The Bank shall not be duty bound to give any prior notice to
Successful Bidder before carrying out the said inspection or audit.
30.3. The Successful Bidder agrees to allow officers of IDBI Bank to inspect and make copies at their own
cost, of the records relating to the Services performed/delivered by the Successful Bidder, maintained by
Successful Bidder pursuant to the Contract/this RFP. In regards to the above, the Regulators and
Government Authorities including RBI officials shall be entitled to conduct audits of the Successful Bidder
at any point of time.
31. BANK’S RIGHT OF INSPECTION AND PERIODIC AUDIT
31.1. The Bank reserves the right to inspect and monitor/assess the progress of the project at any time
during the course of the Contract. The Bank may demand and upon such demand being made, the Bank
shall be provided with any document, data, material or any other information, which it may require, to
enable it to assess the progress of the project.
31.2. The Bank shall also have the right to conduct, either itself or through another agency as it may
deem fit, an audit to monitor the performance by the Bidder of its obligations/functions in accordance with
the standards committed to or required by the Bank and the Bidder undertakes to cooperate with and
provide to the Bank/ any other agency appointed by the Bank, all documents and other details as may be
required by them for this purpose. Any deviations or contravention identified as a result of such
audit/assessment would need to be rectified by the Bidder failing which the Bank may, without prejudice
to any other rights that it may have, issue a notice of default.
31.3. Bank's right to inspect, test and, where necessary, reject the Goods/Services after the
Goods/Services' arrival at the destination shall in no way be limited or waived by reason of the
goods/services having previously been inspected, tested, and passed by Bank or its representative prior to
the Goods/Services' shipment from the place of origin.
31.4. It is expressly agreed that nothing stated herein above shall in any way release or discharge the
Bidder from any warranty or other obligations / liabilities under and in accordance with this Contract.
31.5. The cost of inspection at the vendor site will be borne by the vendor. In the event of faulty/
defective material being delivered at the destination, the cost of the testing will be borne by the vendors.
In other circumstances where the Bank wishes to have a secondary inspection at its own site, cost will be
also born by bidder only.
32. CONTRACT PRICES

32.1. Prices payable to the Bidder as stated in the Contract shall be firm and not subject to adjustment
during performance of the Contract, irrespective of reasons whatsoever, including exchange rate
fluctuations, changes in taxes, duties, levies, charges, etc..
32.2. Further, IDBI Bank shall be entitled to make adjustment in the payment of Contract price in the
event of levying liquidated damages and/or penalty on the Successful Bidder.

IDBI Bank Limited
32.3. IDBI Bank can award the Contract to one or more than one Bidder(s) on basis of technical and
commercial evaluation for the same Service(s).
33. INFORMATION SECURITY
33.1. The Bidder and its personnel shall not carry any written material, layout, diagrams, floppy
diskettes, hard disk, storage tapes or any other media out of Bank’s premise without written permission
from the Bank.
33.2. The Bidder personnel shall follow The Bank’s information security policy and instructions in this
behalf.
33.3. Bidder acknowledges that The Bank’s business data and other proprietary information or materials,
whether developed by The Bank or being used by Bank pursuant to a license agreement with a third party
(the foregoing collectively referred to herein as “proprietary information”) are confidential and proprietary
to Bank; and Bidder agrees to use reasonable care to safeguard the proprietary information and to prevent
the unauthorized use or disclosure thereof, which care shall not be less than that used by Bidder to protect
its own proprietary information. Bidder recognizes that the goodwill of Bank depends, among other things,
upon Bidder keeping such proprietary information confidential and that unauthorized disclosure of the
same by Bidder could cause damage to the Bank. By reason of Bidder’s duties and obligations hereunder,
Bidder may come into possession of such proprietary information, even though Bidder does not take any
direct part in or furnish the Services performed for the creation of said proprietary information and shall
limit access thereto to employees with a need to such access to perform the Services required by this
Contract. Bidder shall use such information only for the purpose of performing the Services.
33.4. Bidder shall, upon termination of this Contract for any reason, or upon demand by The Bank,
whichever is earliest, return any and all information provided to Bidder by The Bank, including any copies
or reproductions, both hardcopy and electronic.
33.5. Bidder shall provide certificate/assurance from application providers/OEMs that the application is
free from embedded malicious / fraudulent code.”
33.6. The Bidder shall ensure that the equipment / application / software being supplied shall be free
from malicious code (Viruses, Trojan, Spyware etc..) and shall be liable for any loss (information, data,
equipment, theft of Intellectual Property Rights, network breach, sabotage etc..) incurred to the bank
arising due to activation of any such embedded malware / malicious code. The Bidder shall further supply a
certificate to the bank in the form Appended herewith.
33.7. The bidder shall ensure that subsequent patch, hotfixes and upgrades are also free from malicious
code.
33.8. The bidder shall abide to the Information Security Policy (ISP) and Cyber Security Policy (CSP) of the
Bank (as amended from time to time), which will be shared by the Bank with the L1 Bidder on need to
know basis. The L1 Bidder shall ensure that the equipment/application/software supplied under the RFP
shall be complacent with the ISP and CSP at all times.

IDBI Bank Limited
33.9. The bidder shall submit the background verification and provide the training on information
security awareness for their employees, in the case of deputing them to work in our Bank premises.
33.10. The Bidder shall provide the DC/DR support for the application / servers hosted on behalf of the
bank and the same to be in line with respect to the RTO and RPO of Bank’s BCP.
33.11. The bidder shall make sure that the sensitive data (such as password, financial information,
biometric information, personal information etc..) shared by the Bank should be kept within the
geographical boundaries of India. The Bidder shall further supply a certificate to the bank in the form
Appended in Section 5.9.
34. OWNERSHIP AND RETENTION OF DOCUMENTS

34.1. The Bank shall own the documents, prepared by or for the Bidder arising out of or in connection
with this Contract.
34.2. Forthwith upon expiry or earlier termination of this Contract and at any other time on demand by
the Bank, the Bidder shall deliver to the Bank all documents provided by or originating from the Bank and
all documents produced by or from or for the Bidder in the course of performing the Services, unless
otherwise directed in writing by the Bank at no additional cost. The Bidder shall not, without the prior
written consent of the Bank store, copy, distribute or retain any such Documents.
35. DATA HARDWARE
35.1. By virtue of this Contract, the Bidder’s team may have access to personal and business information
of the Bank and/or a third party or any taxpayer, any other person covered within the ambit of any Income
tax legislation. The Bank have the sole ownership of and the right to use, all such data in perpetuity
including any data or other information pertaining to the subscriber that may be in the possession of the
Bidder or Bidder’s team in the course of performing the Services under this Contract.
36. REPRESENTATIONS AND WARRANTIES

36.1. In order to induce the Bank to enter into this Contract, the Bidder hereby represents and warrants
as of the date hereof, which representations and warranties shall survive the term and termination hereof,
the following:
36.1.1. That the selected Bidder is a company which has the requisite qualifications, skills,
experience and expertise in providing Information and Communication Technology (ICT) and other
services contemplated hereunder to third Parties, the technical know-how and the financial
wherewithal, the power and the authority that would be required to successfully set up the
required infrastructure and to enter into this Contract and provide the Services/Systems sought by
the Bank, under and in accordance with this Contract.
36.1.2. That the Bidder is not involved in any major litigation, potential, threatened and existing,
that may have an impact of affecting or compromising the performance and delivery of Services
/Systems under the Contract.

IDBI Bank Limited
36.1.3. That the representations made by the Bidder in its Bid are and shall continue to remain
true and fulfill all the requirements as are necessary for executing the duties, obligations and
responsibilities as laid down in the Contract and the Bid Documents and unless the Bank specifies
to the contrary, the Bidder shall be bound by all the terms of the Bid.
36.1.4. That the Bidder has the professional skills, personnel and resources/authorizations that are
necessary for providing all such services as are necessary to perform its obligations under the Bid
and this Contract.
36.1.5. That the Bidder shall ensure that all assets including but not limited to equipment, licenses,
etc... developed, procured, deployed and created during the term of this Contract are duly
maintained and suitably updated, upgraded, replaced with regard to contemporary requirements.
36.1.6. That the Bidder shall use such assets of the Bank as the Bank may permit for the sole
purpose of execution of its obligations under the terms of the Bid, Tender or this Contract. The
Bidder shall however, have no claim to any right, title, lien or other interest in any such property,
and any possession of property for any duration whatsoever shall not create any right in equity or
otherwise, merely by fact of such use or possession during or after the term hereof.
36.1.7. That the Bidder shall procure insurance policies for all its present and future property and
assets that are developed, procured and created during the term of this Contract with financially
sound and reputable insurers to the satisfaction of the Bank and shall pay all premium in relation
thereto and shall ensure that nothing is done to make such insurance policies void or voidable. The
Bidder shall also furnish to the Bank a certificate evidencing such insurance, risks covered, names
of beneficiaries, expiration dates, names of insurers and all other features of the insurance policy,
both original and renewed and shall keep the same alive during the term of this Contract.
36.1.8. That the Bidder shall procure all the necessary permissions and adequate approvals and
licenses for use of various software and any copyrighted process/product free from all claims,
titles, interests and liens thereon and shall keep the Bank indemnified in relation thereto.
36.1.9. That all the representations and warranties as have been made by the Bidder with respect
to its Bid and Contract, are true and correct, and shall continue to remain true and correct through
the term of this Contract.
36.1.10.That the execution of the Services herein is and shall be in accordance and in compliance
with all applicable laws.
36.1.11.That there are – (a) no legal proceedings pending or threatened against Bidder or any sub
Bidder/third party or its team which adversely affect/may affect performance under this Contract;
and (b) no inquiries or investigations have been threatened, commenced or pending against Bidder
or any sub-Bidder / third part or its team members by any statutory or regulatory or investigative
agencies.

IDBI Bank Limited
36.1.12.That the Bidder has the corporate power to execute, deliver and perform the terms and
provisions of this Contract and has taken all necessary corporate action to authorise the execution,
delivery and performance by it of the Contract.
36.1.13.That all conditions precedent under the Contract has been complied.
36.1.14.That neither the execution and delivery by the Bidder of the Contract nor the Bidder’s
compliance with or performance of the terms and provisions of the Contract (i) will contravene any
provision of any applicable law or any order, writ, injunction or decree of any court or
governmental authority binding on the Bidder, (ii) will conflict or be inconsistent with or result in
any breach of any or the terms, covenants, conditions or provisions of, or constitute a default
under any agreement, contract or instrument to which the Bidder is a Party or by which it or any of
its property or assets is bound or to which it may be subject or (iii) will violate any provision of the
Memorandum and Articles of Association of the Bidder.
36.1.15.That the Bidder certifies that all registrations, recordings, filings and notarisations of the
Contract and all payments of any tax or duty, including without limitation stamp duty, registration
charges or similar amounts which are required to be effected or made by the Bidder which is
necessary to ensure the legality, validity, enforceability or admissibility in evidence of the Contract
have been made.
36.1.16.That the Bidder confirms that there has not and shall not occur any execution, amendment
or modification of any agreement/contract without the prior written consent of the Bank, which
may directly or indirectly have a bearing on the Contract or the project.
36.1.17.That the Bidder owns or has good, legal or beneficial title, or other interest in, to the
property, assets and revenues of the Bidder on which it grants or purports to grant or create any
interest pursuant to the Contract, in each case free and clear of any encumbrance and further
confirms that such interests created or expressed to be created are valid and enforceable.
36.1.18.That the Bidder owns, has license to use or otherwise has the right to use, free of any
pending or threatened liens or other security or other interests all Intellectual Property Rights,
which are required or desirable for the project and the Bidder does not, in carrying on its business
and operations, infringe any Intellectual Property Rights of any person. None of the Intellectual
Property or Intellectual Property Rights owned or enjoyed by the Bidder or which the Bidder is
licensed to use, which are material in the context of the Bidder’s business and operations are being
infringed nor, so far as the Bidder is aware, is there any infringement or threatened infringement of
those Intellectual Property or Intellectual Property Rights licensed or provided to the Bidder by any
person. All Intellectual Property Rights (owned by the Bidder or which the Bidder is licensed to
use) are valid and subsisting. All actions (including registration, payment of all registration and
renewal fees) required to maintain the same in full force and effect have been taken thereon and
shall keep the Bank indemnified in relation thereto.

IDBI Bank Limited
37. CONFIDENTIALITY
37.1. The Parties agree that they shall hold in trust any Confidential Information received by either Party,
under this Contract, and the strictest of confidence shall be maintained in respect of such Confidential
Information. The Parties also agree:
37.1.1. to maintain and use the Confidential Information only for the purposes of this Contract and
only as permitted herein;
37.1.2. to only make copies as specifically authorized by the prior written consent of the other
party and with the same confidential or proprietary notices as may be printed or displayed on the
original;
37.1.3. to restrict access and disclosure of Confidential Information to such of their employees,
agents, vendors, and Bidders strictly on a "need to know" basis, to maintain confidentiality of the
Confidential Information disclosed to them in accordance with this Clause and
37.1.4. to treat Confidential Information as confidential for unlimited period from the date of
receipt. In the event of earlier termination of this Contract, the Parties hereby agree to maintain
the confidentiality of the Confidential Information for unlimited period from the date of such
termination.
37.2. Confidential Information in oral form must be identified as confidential at the time of disclosure
and confirmed as such in writing within 30 days of such disclosure. Confidential Information does not
include information which:
37.2.1. the recipient knew or had in its possession, prior to disclosure, without limitation on its
confidentiality;
37.2.2. is independently developed by the recipient without breach of this Contract;
37.2.3. Information in the public domain as a matter of law;
37.2.4. is received from a third party not subject to the obligation of confidentiality with respect to
such information;
37.2.5. is released from confidentiality with the written consent of the other party.
37.3. The recipient shall have the burden of proving that Clauses (i) or (ii) above are applicable to the
information in the possession of the recipient.
37.4. Notwithstanding the foregoing, the Parties acknowledge that the nature of the services to be
performed under this Contract may require the Bidder's personnel to be present on premises of the Bank
or may require the Bidder's personnel to have access to computer networks and databases of the Bank
while on or off premises of the Bank. It is understood that it would be impractical for the Bank to monitor

IDBI Bank Limited
all information made available to the Bidder under such circumstances and to provide notice to the Bidder
of the confidentiality of all such information. Therefore, the Bidder agrees that any technical or business or
other information of the Bank that the Bidder’s personnel, sub-Bidders, or agents acquire while on the
Bank premises, or through access to the Bank computer systems or databases while on or off the Bank
premises, shall be deemed Confidential Information.
37.5. Confidential Information shall at all times remain the sole and exclusive property of the disclosing
Party. Upon termination of this Contract, Confidential Information shall be returned to the disclosing Party
or destroyed, if incapable of return. The destruction shall be witnessed and so recorded, in writing, by an
authorized representative of each of the Parties. Nothing contained herein shall in any manner impair
rights of the Bank in respect of the Systems, Services, and Documents etc...
37.6. In the event that any of the Parties hereto becomes legally compelled to disclose any Confidential
Information, such Party shall give sufficient notice to the other Party to enable the other Party to prevent
or minimize to the extent possible, such disclosure. Neither party shall disclose to a third party any
Confidential Information or the contents of this Contract without the prior written consent of the other
Party. The obligations of this Clause shall be satisfied by handling Confidential Information with the same
degree of care, which the receiving Party applies to its own similar confidential information but in no event
less than reasonable care. The obligations of this Clause shall survive the expiration, cancellation or
termination of this Contract.
37.7. The provision of this clause shall survive termination of the Contract till such Confidential
Information enters public domain.
38. TERM AND EXTENSION OF THE CONTRACT
38.1. The term of the Contract shall be for a period of 5 years (Software & Hardware Warranty period
including ATS for Software & AMC for Hardware supplied) from the date of acceptance of the PO/LOI.
38.2. The Bank shall reserve the sole right to grant any extension to the term above mentioned and shall
notify in writing to the Bidder, at least 1 (one) month before the expiration of the term hereof, whether it
will grant the Bidder further extension on same terms and conditions and at same rate an extension of the
term at mutually agreeable terms. The decision to grant or refuse the extension shall be at the discretion of
Bank.
39. TERMINATION
39.1. The Bank may, terminate this Contract by giving the Bidder a prior and written 30 (thirty) days’
notice indicating its intention to terminate the Contract under the following circumstances:
39.1.1. Where it comes to the Bank’s attention that the Bidder (or the Bidder’s team) is in a
position of actual conflict of interest with the interests of the Bank, in relation to any of terms of the
Bidder’s Bid or this Contract.

IDBI Bank Limited
39.1.2. Where the Bidder’s ability to survive as an independent corporate entity is threatened or is
lost owing to any reason whatsoever, including inter-alia the filing of any bankruptcy proceedings
against the Bidder, any failure by the Bidder to pay any of its dues to its creditors, the institution of
any winding up proceedings against the Bidder or the happening of any such events that are adverse
to the commercial viability of the Bidder. In the event of the happening of any events of the above
nature, the Bank shall reserve the right to take any steps as are necessary, to ensure the effective
transition of the project to a successor Bidder, and to ensure business continuity.
39.2. Termination for Insolvency: The Bank may at any time terminate the Contract by giving written
notice of 30 (thirty) days to the Bidder, without compensation to the Bidder, if the Bidder becomes
bankrupt or otherwise insolvent, provided that such termination will not prejudice or affect any right of
action or remedy which has accrued or will accrue thereafter to the Bank.
39.3. Termination for Default: The Bank may at any time terminate the Contract, in whole or in part,
without compensation, by giving a written notice of 30 (thirty) days to the Bidder, if the Bidder defaults on
any of the terms and conditions of the RFP, provided that such termination will not prejudice or affect any
right of action or remedy which has accrued or will accrue thereafter to the Bank.
39.4. Termination for Convenience: Notwithstanding the provisions of the Contract and/or the Bid
Documents, the Bank at its sole discretion and without prejudice to any other right or remedy and without
assigning any reasons, by written 30 days’ notice sent to the Bidder, may terminate the Contract, in whole
or in part, at any time for its convenience. The notice of termination shall specify that termination is for
Bank’s convenience, the extent to which performance of the Bidder under and in accordance with the
Contract is terminated, and the date upon which such termination becomes effective.
The payments will be made for all services rendered up to the date the termination becomes effective, at
the contracted terms and prices.
40. CONSEQUENCES OF TERMINATION

40.1. In the event of termination of this Contract due to any cause whatsoever, [whether consequent to
the stipulated term of the Contract or otherwise] the Bank shall be entitled to impose any such obligations
and conditions and issue any clarifications as may be necessary to ensure an efficient transition and
effective business continuity of the project which the Bidder shall be obliged to comply with and take all
available steps to minimize loss resulting from that termination/breach, and further allow the successor
Bidder to take over the obligations of the erstwhile Bidder in relation to the execution/continued execution
of the scope of this Contract.
40.2. In the event that the termination of this Contract is due to the expiry of the term of this Contract /
a decision not to grant any (further) extension by the Bank, the Bidder herein shall be obliged to provide all
such assistance to the successor Bidder or any other person as may be required and as the Bank may
specify including training, where the successor(s) is a representative/personnel of the Bank to enable the
successor to adequately provide the Services hereunder, even where such assistance is required to be
rendered for a reasonable period that may extend beyond the term/earlier termination hereof.

IDBI Bank Limited
40.3. Where the termination of the Contract is prior to its stipulated term on account of a default on the
part of the Bidder or due to the fact that the survival of the Bidder as an independent corporate entity is
threatened/has ceased, the Bank shall pay the Bidder for that part of the equipment procured which have
been authorized by the Bank and satisfactorily performed by the Bidder up to the date of termination,
without prejudice any other rights, the Bank may retain such amounts from the payment due and payable
by the Bank to the Bidder as may be required to offset any direct losses caused to the Bank as a result of
any act/omissions of the Bidder. In case of any loss or damage due to default on the part of the Bidder in
performing any of its obligations with regard to executing the scope of work under this Contract [as laid
down in the Service Specifications,] the Bidder shall compensate the Bank for any such direct loss, damages
or other costs, incurred by the Bank. (The Bidder shall not be liable for any indirect or consequential
losses). Additionally, the sub Bidder / other members of its team shall continue to perform all its
obligations and responsibilities under this Contract in an identical manner as were being performed
hitherto before in order to execute an effective transition and to maintain business continuity. All third
Parties shall continue to perform all/any functions as stipulated by the Bank and as may be proper and
necessary to execute the Services under the Contract in terms of the Bidder’s Bid and this Contract.
40.4. Nothing herein shall restrict the right of the Bank to invoke the bank guarantee and other
guarantees, securities furnished, enforce the Deed of Indemnity and pursue such other rights and/or
remedies that may be available to the Bank under law or otherwise.
40.5. The termination hereof shall not affect any accrued right or liability of either Party nor affect the
operation of the provisions of this Contract that are expressly or by implication intended to come into or
continue in force on or after such termination.
40.6. In the event of termination of this Contract for any reason whatsoever, IDBI Bank shall have the
right and it may publicize such termination to caution the customers/public from dealing with the
Successful Bidder.
40.7. Termination survives the Contract.
41. CONFLICT OF INTEREST

41.1. The Bidder shall disclose to the Bank in writing, all actual and potential conflicts of interest that
exist, arise or may arise (either for the Bidder or the Bidder’s team) in the course of performing the
Services as soon as practical after it becomes aware of that conflict.
42. PUBLICITY
42.1. The Bidder is not permitted to make any public announcement or media release about any aspect
of this Contract unless the Bank first gives the Bidder its written consent.
43. RELATIONSHIP BETWEEN THE PARTIES
43.1. Nothing in this Contract constitutes any fiduciary relationship between the Bank and
Bidder/Bidder’s Team or any relationship of employer - employee, principal and agent, or partnership,
between the Bank and Bidder.

IDBI Bank Limited
43.2. No Party has any authority to bind the other Party in any manner whatsoever except as agreed
under the terms of this Contract.
43.3. The Bank has no obligations to the Bidder’s team except as agreed under the terms of this
Contract.
44. NO ASSIGNMENT
44.1. The Contract cannot be transferred or assigned by the Bidder without the prior written approval of
the Bank.
45. ENTIRE CONTRACT
45.1. The terms and conditions laid down in the Bid and all annexure thereto as also the Bid and any
attachments/annexes thereto shall be read in consonance with and form an integral part of this Contract.
This Contract supersedes any prior contract, understanding or representation of the Parties on the subject
matter.
46. GOVERNING LAW
46.1. This Contract shall be governed in accordance with the laws of India.
47. JURISDICTION OF COURTS
47.1. Subject to Clause no. 17 (Dispute Resolution), the courts India at Mumbai shall have exclusive
jurisdiction to determine any proceeding in relation to this Contract. These provisions shall survive the
Contract.
48. “NO CLAIM” CERTIFICATE
48.1. The Bidder shall not be entitled to make any claim, whatsoever against the Bank, under or by virtue
of or arising out of, this Contract, nor shall the Bank entertain or consider any such claim, if made by the
Bidder after he shall have signed a “No claim” certificate in favor of the Bank in such forms as shall be
required by the Bank after the works, Services/Systems are finally accepted.
48.2. In case the Bidder has any other business relationship with the Bank, no right of set-off, counter-
claim and cross-claim and or otherwise will be available under this Contract to the Bidder for any payments
receivable under and in accordance with that business.
49. COMPLETION OF CONTRACT
49.1. Unless terminated earlier, the Contract shall terminate on the successful completion of the Service
Period as specified in the Contract.
50. PENALTY
50.1. The penalties for any non-compliance under the Bid Documents and the Contract are defined
under Service Level expectation (SLE) given in this RFP.
50.2. Delivery of equipments/Software Licenses/Solution/Applications should commence within the

period specified in this document from the date the contract is awarded to the Bidder / Successful Bidder,
failing which the Bidder / Successful Bidder would be liable for a penalty as provided in the Bid Document
and the Contract.

IDBI Bank Limited
50.3. The ongoing performance and service levels of the Bidder / Vendor will be measured as per
parameters defined in the RFP Document.
50.4. The Non-coordination related penalties will be applicable to the Vendor responsible for
delay/default as provided under the Bid Documents.
51. INSURANCE TO BE TAKEN OUT BY THE BIDDER

51.1. The Bidder shall :
51.1.1. Take out and maintain at their own cost but on the terms and conditions approved by
Bank, insurance against the risks, and for the coverage, as shall be specified below.
51.1.2. At the Bank’s request, provide evidence to the Bank showing that such insurance has been
taken out and maintained and that the current premiums therefore have been paid.
51.2. Third party liability insurance with a sufficient coverage for the period of the Contract.
51.3. Professional liability insurance, with a minimum coverage equal to estimated remuneration and
reimbursable.
51.4. Employer's liability and workers' compensation insurance in respect of the personnel of the Bidder,
in accordance with the relevant provisions of the applicable law, as well as, with respect to such personnel,
any such life, health, accident, travel or other insurance as may be appropriate; and
51.5. Insurance against loss of or damage to (i) System(s) purchased in whole or in part with funds
provided under this Contract or otherwise, (ii) the Bidder’s property used in the performance of the
Services, and (iii) any documents prepared by the Bidder in the performance of the Services.
51.6. The Bidder shall not use these documents for purposes unrelated to this Contract without the prior
written approval of the Bank.
51.7. All obligations of the Bidder under the Contract / Bid Documents survive the Contract / Bid
Document, subject to the provisions stipulated therein.
52. RECORDS OF CONTRACT DOCUMENTS:

52.1. The Bidder shall at all-time make and keep sufficient copies of the drawings, designs, data,
specifications, charts, etc..and the documents including any Contract documents for him to fulfill his duties
and obligations under the Contract.
52.2. The Bidder shall keep on each site at least three copies of each and every specification and contract
document, in excess of his own requirement and those copies shall be available at all times for use by the
Bank and by any other person authorized by the Bank who shall be provided an adequately sized site office
or offices, for the safe-keeping and use of such documents, by the Bidder throughout the duration of the

IDBI Bank Limited
Contract. Where one or more of Bidder’s offices are deployed in the works, all requirements of the
Contract and Bidder’s obligation under the Contract shall apply equally at each office so deployed.
53. LIMITATION OF LIABILITY:

53.1. Notwithstanding anything contained in the RFP, If the Bidder fails to complete the entire contract
before the scheduled completion date or the extended date or if Bidder repudiates the contract before
completion of the Services, the Bidder shall be liable to pay damages to the Bank.
53.2. Bidder’s aggregate liability shall be subject to an overall limit of 100% of the Total Project Cost for
the Contract period.
53.3. The limits specified in Sub-Clause (53.2) above shall not apply to:
53.3.1. Claims made by the Bank for claims relating to the loss of or damage to real property and
tangible personal property and for bodily injury or death which is caused by sole gross negligence or
sole wilful misconduct of the Bidder or its employees;
53.3.2. Claims against the Bank resulting from misconduct or gross negligence of the Bidder, its
employees and subcontractors or from infringement of patents, trademarks, copyrights or such
other Intellectual Property Rights or breach of confidentiality obligations;
53.3.3. Indemnity provided by the Bidder at section 5 of this RFP.

IDBI Bank Limited
SECTION – 4
1. PURPOSE
1.1. This section gives the scope of work for the implementation and commissioning of the proposed
CKYC Registry Solutions and service level expectations.
1.2. This section lists the minimum service level required to be maintained by the successful bidders on
award of the contract.
2. SCOPE OF WORK
The main scope is implementation of enterprise wide web based application for Bank to manage KYC
records of new and existing customers of Bank by fetching required details from CKYCR and Bank’s CBS
via Straight Through Processing – STP and allowing the users of Bank to fill the gap data to meet the
requirements of CKYCR template.
2.1. Functional and technical requirements:
2.1.1. The Software should have the capability for uploading the files in respect of individual/
non-individual / legal entities, as and when mandated by RBI / GOI / IBA. In case the field structure
is different for the above entities, the same should be taken care of.
2.1.2. The software application should support and be compatible, in case any existing set up is
changed / upgraded, including if account opening is centralized at a later date.
2.1.3. The solution should support Windows versions 7 and above.
2.1.4. The vendor should have proper license to use third party software, if any, and bank will not
be liable in the event of any legal complications arising out of it. Proof of license should be provided
to the bank, in such cases.
2.1.5. The software should not change any configuration of PCs / Desktops / Scanners used at the
branches.
2.1.6. The software application should adhere to and comply with bank’s password policy
enforcement.
2.1.7. Maker-checker must be available wherever manual intervention authentication is

envisaged.
2.1.8. The software application and scanning utility should conform to all regulatory, statutory,
legal acts and rules including IT Act 2000 / 2008 and subsequent amendments.
2.1.9. The vendor should provide support, if the Bank switches over to any other application for
implementing CKYCR.
IDBI Bank Limited
2.1.10. For the management system, all activities at admin console should have an audit trail of all
logon attempts and operations. Confidential Logs should be tamper-proof. Tools should be
provided to check the integrity of logs.
2.1.11. The software application should have real-time MIS Dashboard, duly displaying the details
of accounts opened, uploaded, approved, rejected on a daily basis. It should also have the ability to
add new reports as and when required.
2.1.12. The Software application should have manual /automated scanning facilities.
2.1.13. The Software application should provide complete dashboard and MIS generation system
through bank can generate all kind of report.
2.1.14. The Software application should provide all process flow history/back up and data.
2.1.15. The Software application should have capacity to login atleast 30,000 user at a time.
2.1.16. The software application should have facilities like Search/Upload/Download/Bulk

upload/Bulk Download and reverse upload.
2.1.17. The Software application should have complete solution of Probable and Confirm match.
2.1.18. The Software application should integrate previous data and history of previous vendor in
their system/application.
2.1.19. The Software application should provide updation module for existing CKYC Number
2.1.20. The software/module should be seamlessly integrate with other banking products/
systems like Core banking system, Document management System(DMS),Loan Application
processing system (LAPS), Business Correspondent and Business facilitator (BC/BF) and any other
such system to extract the required data as per CKYCR requirements.
2.1.21. The software should have the capability to capture/modify the data as per CKYCR
requirements and update the legacy tables accordingly.
2.1.22. The software should comply with the guidelines issued by RBI, CERSAI and other regulatory
authorities.
2.1.23. The system should have the capabilities for automated upload/download/update facilities
from/to CERSAI, Core Banking and other systems integrated to this module.
2.1.24. Application should have facility to validate the data at various level/stages.
2.1.25. The proposed solution should be capable of uploading the scanned copies such as photo,
proof of identity and proof of address into the application electronically with CKYCR system and
auto setting has to be configured for those scanned images as per the CERSAI specification of
CKYCR.
2.1.26. Application should have facility to administrative handling of different work group.
IDBI Bank Limited
2.1.27. Various types of reports e.g. Dashboard should be available in this application including the
tracking mechanism i.e. tracking of status of the rejected records from CERSAI and its rectification.
2.1.28. The Application Solution should be made ready for moving into production after UAT test
and acceptance so as to enable the bank for full compliance under CERSAI act.
2.1.29. The selected Bidder has to implement the entire solution in DC (with fallback), DR and UAT
setup of the Bank.
2.1.30. Solution should be highly available with uptime of 99.5%.
2.1.31. All patch update and patch management of Solution modules has to be deployed by the
selected Bidder after obtaining approval from the Bank.
2.1.32. The Bidder shall conform the integrity of the solution supplied i.e. the solution is free from
bugs, malware, covert channels in code etc..
2.1.33. Bidder has to install /re-install the supplied solution in the servers and support the same
during the entire period without any extra cost to the Bank.
2.1.34. During the contract period if OEM of OS/DB solution announces regarding the End of
Support the successful bidder has to migrate the solution to the newer version of OS/DB without
additional cost to the Bank.
2.1.35. The solution proposed by the Bidder should be able to migrate to the newer version of
Operating Systems/Data Base Systems/Browsers without any extra cost to the Bank.
2.1.36. The solution should support the Web browsers viz. Internet Explorer 8 & above
2.1.37. The proposed solution should have seamless integration (API/Web service) with CBS
(Finacle 7 and all higher version) , document management system and DP secure system and any
other system used by the bank
2.1.38. The selected Bidder should facilitate for migration of the data from existing/ previous
system to New Application.
2.1.39. The solution should be complied with Cyber Security norms. The bidder should provide
documents / declaration to the Bank.
2.1.40. The selected bidder should provide support for Data archival, retrieval and purging as per
the requirement of the Bank.
2.1.41. Bidder has to provide hardware sizing and the Solution requirement (including OS,
Application/ Web / Database Server, Browsers, etc..) for their solution. The Bill of Material (BOM)
to be provided for hardware sizing along with the Bid. The solution should handle uploading of
customer data to CERSAI portal without any down time. The application solution should be able to
handle the above requirements. The bidder must take into account the above points and suggest

IDBI Bank Limited
the size of the hardware at the commencement of the project itself and ensure that the resource
utilization is always within 70% at any point of time.
2.1.42. The system must be scalable to initially for a minimum 25,000 customers per day and
going forward without any limitation to accommodate new branches/offices /software’s/use and
also for handling bulk volumes of legacy data. (Software provided should not be hindrance to
volume/scalability). Presently Bank having customer base of approx. 2 crores which includes Legacy
data of approx. 35 lakhs (From 1st Jan 2017 to 30th Sept. 2018) 15% growth in customer base YOY.
2.1.43. Further if the Bidder feels that certain features offered are superior to what has been
specified by the Bank, it shall be highlighted separately. Information regarding any modification
required in the proposed solution to meet the intent of the specifications and state-of-the art
technology shall be provided. However, the Bank reserves the right to adopt the modifications /
superior features suggested/offered.
2.1.44. The Bidder shall provide all other required equipments and/or services, whether or not
explicitly mentioned in this RFP, to ensure the intent of specification, completeness, operability,
maintainability and upgradability.
2.1.45. The selected bidder shall own the responsibility to demonstrate that the services offered
are as per the specification/performance stipulated in this RFP and as committed by the bidder
either at site or in bidder’s work site without any extra cost to the Bank.
2.1.46. The broad scope of project envisages a complete solution for Central Know Your Customer
Registry which includes supply, installation, design, sizing, customization, configuration,
integration, maintenance, support of the software and other components required. This would also
envisage parameterization, historical data management, verifying data quality, migrating data, user
acceptance testing, documentation, trainings, knowledge transfer and support.
2.1.47. The proposed CKYCR Software should meet the present/future Government/ Regulatory /
CERSAI / Statutory bodies etc.. guidelines and should also be customized to Bank’s need to
implement end-to-end solution for implementation of CKYCR in Bank.
2.1.48. The scope of the Services, Maintenance and support is to be provided for the entire period
of the contract.
2.1.49. Bidder must be authorized representation of the CKYCR application and solution should be
web based.
2.1.50. The Bidder should Install/re-install, configuration/re-configuration of CKYCR application,

OS, Database & other software/utilities/Drivers for Production, UAT and Archival setups during the
contract period and also maintain and support the present/future proposed interfaces to CERSAI
should be provided without any additional cost to the Bank.
2.1.51. On the job training on Application installation, re-installation, configuration, administration

and day-to-day support operations to be provided to designated Officers of the Bank.

IDBI Bank Limited
2.1.52. Bidder should identify dedicated technical support co-coordinators who would provide
technical support to the Bank’s team and ensure smooth completion of day to day activities.
Support should be available on Onsite (Manpower) at Mumbai and Navi Mumbai on all Business
days during 08:00 to 20:00 Hours to the Bank, if required Holidays too. If bidder is not able to
resolve the issue then the bidder has to visit to the Bank's premises for resolving the same at no
extra cost to the Bank. The support should be available on call. The bidder should either provide
the source code itself with necessary documentation or arrange to keep it under escrow
agreement.
2.1.53. The licenses for the proposed solution should be enterprise wide and there should not be
any restrictions in issuing licenses based on no of users, no of work groups, no of branches, no of
channels integrated, no of systems integrated, no of uploading/downloading documents or
transactions or files and asset size of bank etc..
2.1.54. The proposed solution should be capable to identify De-duping of customer at the time of
boarding.
2.1.55. The proposed solution should be capable of providing an interface to search through API
on CERSAI platform to check whether the required CKYC is present in CERSAI database or not.
2.1.56. Any changes to be carried out in the CKYC Application due to various direction issued by
Regulator / Statutory body etc which require API’s, Should be provided by successful bidder, during
the contract period. The proposed solution should be capable of sending the information as per the
escalation matrix for non-uploading of document or information in stipulated time given by CKYCR
to different levels as per Bank’s requirement.
2.1.57. The proposed solution should be capable of providing details to Bank and other monitoring
authorities for progress / pendency of the work of screening / scrutiny of the work under
correspondence with the field functionaries.
2.1.58. The proposed solution should be capable of maintaining proper history of uploading of
customer data.
2.1.59. The proposed solution should be capable of receiving notification / deficiency from CKYCR
and will give email to respective branch/user under copy to administrator/ZO user.
2.1.60. The proposed solution should be capable to send SMS/email alert to respective customers
whose notification comes to the branch. It should have a workflow and all interaction with
www.ckycindia.in or the CKYCR system should happen through secure FTP(File transfer protocol)
and SSL(Secured Sockets Layer). Bank’s SMS and email gateway details will be disclosed separately
with successful bidder.
2.1.61. The proposed solution should integrate with CKYCR system using single server class III
certificate. Bank will provide the same.
2.1.62. Users should be able to login through Bank’s Active Directory.

IDBI Bank Limited
2.1.63. Password should be masked while implementation of Bank’s Active Directory
2.1.64. System should digitally sign the zip folder before upload as per requirements of CKYCR.
2.1.65. As and when up-gradation of software is available, the same requires to be made available
to the bank without any additional cost.
2.1.66. System should place all files on SFTP and it should be capable of reading the responses
automatically.
2.1.67. The activities of every user in workflow should be logged by the system automatically for
each record and the same should be maintained.
2.1.68. User manual, detailed process documentation, Standard operating procedures and
management of solution should be created and submitted to the bank.
3. HARDWARE, SOFTWARE, TOOLS AND RESOURCE REQUIREMENT
3.1. Scope is to setup CKYC Solution is for the period of 5 year. All the necessary– software licenses and
hardware for integration and Resources to be procured/hired and installed in banks premises by the
vendor. Bank will provide necessary infrastructure for onsite resources (Seating, PC, etc). Cabling, network
connectivity , switches, & other network peripherals will be provided by bank.
3.2. Server Hardware, OS, Database for CKYC Solution and other hardware requirements for CKYC
project Implementation to be provided by the successful bidder. However, the procurement of Hardware /
OS / Database is at discretion of the Bank.
3.3. CKYC Solution to be procured for IDBI by the vendor; any other tools required to achieve the scope
of work to be owned by vendor and installed in banks premises.
4. SERVICE LEVEL EXPECT ATION (SLE)

4.1. The Vendor understands the largeness of this Project and that it would require tremendous
commitment of financial and technical resources for the same, for the tenure of Contract under this RFP.
The Vendor therefore agrees and undertake that an exit resulting due to expiry or termination of Contract
under this RFP or for any reason whatsoever would be a slow process over a period of six (6)
months, after the completion of the notice period, and only after completion of the Vendors obligations
under a reverse transition mechanism. During this period of Reverse Transition, the Vendor shall continue
to provide the Deliverables and the Services in accordance with the contract under this RFP and shall
maintain the agreed Service levels. The Bank shall make payment for these services as per terms.
4.2. The Bank expects that the successful Vendor to adhere to the following minimum
Service Levels:
4.2.1. Any fault/ issue/ defect failure intimated by Bank through any mode of communication like
call/e-mail/fax etc.. are to be acted upon, so as to adhere to the service levels. Business/ Service

IDBI Bank Limited
Downtime and Deterioration shall be the key considerations for determining “Penalties” that would
be levied on the Successful Vendor.
4.2.2. The Vendor should have 24X7 monitoring, escalation and resolution infrastructure.
4.2.3. Time bound problem addressing team (onsite / offsite) for the complete contract period.
4.2.4. Vendor to arrange for updation required in the system to meet the changes
suggested by RBI/ Govt. of India/ regulatory authorities towards compliance as part of ATS at no
extra cost to bank for the entire contract period. Any delay in meeting the timelines would result in
penalty.
4.3. Vendor will have to guarantee a minimum uptime of 99.5%, calculated on a monthly basis.
Application availability will be 99.5% on all business days during business hours (i.e., 8:00 to 20:00 hrs) to
Bank. The penalty will be calculated as per the details given below.
 Uptime percentage - 100% less Downtime Percentage
 Downtime percentage - Unavailable Time divided by Total Available Time, calculated on a

monthly basis.
 Total Available Time - 12 hrs (Business hours) in all working\Business days excluding planned
downtime
 Unavailable Time - Time involved while the solution is inoperative or operates inconsistently
or erratically.
UptimePercentage Penalty Details
A >= 99.5% No Penalty
Uptime Percentage Penalty Details
99.0% =< A <99.5% 2% of cost of monthly maintenance charges (AMC/12)
98.5% =< A <99% 5% of cost of monthly maintenance charges (AMC/12)
Penalty at an incremental rate of 1% (in addition to a base of 5%) of cost of
A < 98.5% monthly maintenance charges for every 0.1% lower than the stipulated uptime
The uptime percentage would be calculated on monthly basis and the calculated amount would be
adjusted from every subsequent quarter payment. The SLA charges will be subject to an overall cap of
10% of the Monthly Maintenance Charges and thereafter, Bank has the discretion to cancel the contract.
If Vendor materially fails to meet an uptime of 99.50% for three (3) consecutive months, the Bank may
have the right to terminate the contract. In case if there is no pending invoices to be paid by the Bank to
the vendor, the vendor has to submit a pay order / cheque payable at Mumbai in favour of IDBI Bank Ltd
for the same within 15 days from the notice period from the Bank.
4.4. Availability Service Level Default
4.4.1. Availability Service Level will be measured on weekly basis.
4.4.2. A Service Level Default will occur when the vendor fails to meet Minimum uptime
(99.5%), as measured on a monthly basis.

IDBI Bank Limited
5. SCHEDULE
5.1. The Vendor/Bidder shall implement the solution/Service(s)as per the schedule specified below:
Stage Phase of the project Duration

1 Delivery of CKYC licences 30 days from the date of Purchase Order
System Configuration /Migation/ 30 days from the Completion of Stage-1 or 60
2 Customization / Handover for User days from the date of Purchase order,
Acceptance Testing (UAT) /Go- Live whichever is earlier
30 days from the Completion of Stage-2 or 90
On resolution of all Issues raised within
3 days from the date of Purchase order,
One Month post Go live
whichever is earlier
On Satisfactory “Go live” as per Stage-3 ( refer
4 Issue of Acceptance Certificate
note 1 given below)
Note: - The total project mentioned above should be completed within 90 days from the date of
Purchase Order. Vendor should ensure delivery of hardware to be in line with implementation of
CKYC application as mentioned in the above table.
5.2. Technical Support services period will be for 5 years. (from Go-Live day till end of 5th year)
5.3. The period of ATS/AMC contract shall be extendable, based on mutually agreed terms and conditions.
6. AMC /ATS SUPPORT
6.1. The Bidder further represents and warrants that all licenses delivered /rendered under and in
accordance with this Contract shall have no defect, arising from design or from any act, error/defect or
omission of the Bidder.
6.2. The ATS period shall be the period of 36 Months i.e. Three Years (3) for CKYC
Software/Solution/Application and 2 years AMC for Hardware supplied by the vendor for CKYC Solution.
The ATS/AMC on Software and hardware will start after expiry of warranty period as mentioned in Scope of
Work. The Bidder shall, in addition to this, comply with the performance guarantees specified under and in
6.3. The Minimum warranty period shall be of 2 Years from “Go Live” on the CKYC Registry
Software/Solutions/Application and 36 months from the date of “Go-Live” or 39 months from date of
installation whichever earlier, on the hardware. The residual period of the contract will be covered under
ATS/AMC after expiry of warranty period, for hardware and software and the entire solution supplied as a
part of the contract at no additional cost to the bank.
6.4. The vendor will ensure that the stipulated support and maintenance facilities on the software
solution / Hardware will be available for a minimum period of 5 years (inclusive of warranty period of

IDBI Bank Limited
Software & Hardware supplied by the vendor as part of contract). The vendor will constantly update IDBI
Bank Ltd. on new technologies that could prove cost effective.
6.5. Product licenses should be enterprise and ATS/AMC cost to decide by OEM/Bidder accordingly.
6.6. Based on year on year growth percentage (%) in concurrent users, vendor should provide hardware
sizing accordingly and no additional charges will be given for hardware up-gradation during the contract
period.
6.7. Upon receipt of notice of such defect / error or deficiency, the Bidder shall, with all reasonable
speed, repair or replace the defective equipment/software or parts thereof, without cost to Bank.
6.8. If the Bidder having been notified fails to remedy the defect(s) within the period specified in
Section-4, Bank may proceed to take such remedial action as may be necessary, at the Bidder’s risk and
expense and without prejudice to any other rights, which Bank may have against the Bidder under and in
7. PENALTY FOR DELAY IN DELIVERY& IMPLEMENTATION
7.1. For any delay in delivery and implementation of equipment/System/Solution/Application beyond

the specified period, a penalty @ of 1% of the purchase order value per week or part thereof will be levied,
subject to maximum of 10%.
7.2. In case the delay exceeds two weeks, Bank reserves the right to cancel the order unconditionally.
7.3. The bank reserves the right to impose / waive any such penalty.
7.4. Any such levy / recovery of penalty shall not in any way relieve the Bidder from any of its
obligations to complete the supply / installation of devices or from any other obligations and liabilities
under the Contract.
8. OBSOLESCENCE
8.1. The Bidder will ensure that the stipulated Support and maintenance facilities on the hardware /
software will be available for a minimum period of 5 years. The vendor will constantly update IDBI Bank
Ltd. on new technologies that could prove cost effective.

IDBI Bank Limited
SECTION 5
1. UNCONDITIONAL ACCEPTANCE OF TERMS & CONDITIONS OF THE RFP

(To be submitted on the Bidder’s Letter Head)
To,
DGM - IT Department,
IDBI Bank Limited
IDBI Tower, WTC,
Cuffe Parade, Mumbai – 400 005.
Sub :RFP for Supply, Migration, Implementation and Maintenance of Centralised KYC Registry Solution
at IDBI Bank
Ref.No :IDBI/RFP/18-19/xxx
This is to confirm that we unconditionally accept all the terms and conditions as mentioned in the said RFP
floated by IDBI Bank Ltd. regarding Supply, Migration, Implementation and Maintenance of Centralised KYC
Registry Solution at IDBI Bank.
In case, we are the successful bidders, we also assure you to provide our support for the purchased
Solution/application and hardware for at least next 5 years (after expiry of warranty period of Software &
Hardware supplied during contract period).An extension for additional term of ATS/AMC contract would be at
the discretion of Bank on mutual agreeable terms.
Sign
Name of the signatory
Designation
Company Seal

IDBI Bank Limited
2. TECHNICAL BID FORM

(To be included in Technical Bid Envelope)
Date: ………………..
The Deputy General Manager,
IT Department
IDBI Bank Limited
IDBI Tower, WTC,
Dear Sir,
at IDBI Bank
1. After going through the Bid Documents, the receipt whereof is hereby duly acknowledged, we the
undersigned, unconditionally and irrevocably offer for Supply, Migration, Implementation and
Maintenance of Centralised KYC Registry Solution in conformity with the said Bid Documents.
2. If our Bid is accepted, we agree and undertake that, to deliver and commission the Services in
accordance with the delivery schedule specified in the schedule of requirements.
3. If our Bid is accepted, we will obtain bank guarantee for a sum equivalent to 10% (Ten percent) of
the Contract Price for the due performance and observance of the Contract, in the form and manner
prescribed by and to the satisfaction of IDBI Bank Limited (Bank).
4. We agree and undertake to abide by the bid terms of Bank including the rates quoted therein for
the orders awarded by Bank up to the period prescribed in the Bid, which shall be final and conclusive and
remain binding upon us.
5. We agree and undertake to supply upgraded model of the product in case of technological
obsolescence / non-availability of contracted product/model.
6. Until a formal contract is finalized and executed, this Bid Documents, together with relevant
documents as amended, modified, supplemented, revised, modified by addendum, etc..., if any, at the sole
discretion of Bank duly initialed/executed shall constitute a binding Contract between us.
7. We agree and undertake that, in competing for (and, if the Bid is accepted by you) the above
contract, we will strictly observe the laws inter alia, in particular, against fraud and corruption in force in
India namely “Prevention of Corruption Act, 1988” and similar laws and also strictly abide by and observe
all applicable laws.

IDBI Bank Limited
8. We agree and confirm that you are not bound to accept the lowest or any Bid you may receive and
you also have the right to re-issue/re-commence the Bid. Any decision in this regard by you shall be final
and binding on us.
9. We enclose a demand draft of Rs. 10 Lacs (Rupees Ten Lacs Only) towards EMD, in favor of "IDBI
Bank Limited" drawn on ____________, _________ Branch payable at Mumbai.
10. We understand that the EMD will be refunded after the Bidder signing the Contract and furnishing
of the Performance Bank Guarantee in case of successful Bidder and within a period of 30 (Thirty ) days
after the conclusion of the contract for unsuccessful Bidders. We have noted that EMD( Earnest Money
Deposit) shall not carry any interest.
Dated this ……………………….. Day of ……………………..2018.
Sign
Designation
Company Seal

IDBI Bank Limited
3. COMMERCIAL BID FORM
Commercial Bid
at IDBI Bank
Ref.No :IDBI/RFP/18-19/xxx dated ________
SL.No Items Rate per unit Total Amount (in Rs)
A Cost of Software & Hardware

1 Cost of Software (with one year warranty) / implementation / training
i. Enterprise License Cost with unlimited
corporate license including one year
onsite support warranty & one batch
training.
ii. Implementation cost
2 Cost of Hardware / DB & other tools (with Three years warranty) / Implementation
i. DC– Hardware (including OS)
ii. DR – Hardware (including OS)
iii. DC –Database & other tools (if any)
iv. DR –Database & other tools (if any)
v. Implementation Cost(if any)
B ATS & AMC for software and Hardware
1 ATS cost for application for 4 years (after expiry of warranty period)
i. ATS cost for 2nd year.
ii. ATS cost for 3rd year
th
iii. ATS cost for 4 year
th
iv. ATS cost for 5 year
2 AMC cost for DC & DR Hardware for Two years after expiry of warranty period.
(AMC cost of Hardware should not be more than 8% of the total Hardware cost)
th
i. AMC cost for DC & DR Hardware for 4
year.
th
ii. AMC cost for DC & DR Hardware for 5
year.
C Customisation and other commercials (optional)
Customisation Cost - Software cost per man
1 day. (*90 man days cost will be considered for
TCO purpose.)
Onsite Support Charges (per Resource /
2 per year) – Two person (2 shift x 1
person) x per year will be considered
TCO purpose)

IDBI Bank Limited
Training per batch cost (2 days)

3 (5 batch will be considered for TCO
purpose)
*One person for onsite support

Note:
1. The prices quoted by the bidder shall be all inclusive, of GST will be paid on actual on production of
original receipt.
2. All other charges for packing, forwarding, freight, transit insurance, loading and unloading, should
be included in the Bid price.
3. Applicable taxes would be deducted at source, if any, as per prevailing rates.
4. For each of the above items provided the vendor is required to provide the cost for every line item
where the vendor has considered the cost in BOM.
5. Enterprise License would mean - Unlimited Client License for Bank Branches in India &
International territories, RRBs, Subsidiaries and associates both domestic & international.
6. The procurement of Hardware / OS / Database is at discretion of the Bank. If, Bank decided not to
procure the Hardware/OS/Database and related accessories from successful vendor then cost of
A2 and B2 items will be excluded from the TCO and cost of the remaining items will be considered
for the further evaluation. The purchase order will issued to the successful bidder for the rest of
the items considered for the evaluation.
7. All Deliverables to be supplied as per RFP requirements provided in the tender
8. The Service Charges need to include all services and other requirement as mentioned in the
RFP.
9. The vendor has to make sure all the arithmetical calculations are accurate. Bank will not be held
responsible for any incorrect calculations.
10. Onsite Support for the solution will be 12 x working days and charges to be provided based on the
manpower efforts in 2 shifts per day. The Bank has discretion to avail onsite support services and
number of support engineers at person day cost given. However, for the TCO purpose 2 person
day (2 shift x 1 person) x 365 for each year will be considered. Bank will be availing this support only if
required and payment will be made on pro-rata basis.)
11. Onsite support charge is optional line item. The vendor must provide the cost for these optional
items as one time cost (The quoted price should be valid for the contract period from the date of
placing of purchase order). These prices would be considered for the calculation of TCO (Total
Cost of Ownership) as OTC (One Time Cost) in first year. The Bank has discretion to avail any of
these optional functionalities as per Bank’s requirement during the contract period.
We agree to unconditionally abide by all the terms and conditions of this tender issued by IDBI Bank.
(Signature)
Designation
Date: Company Seal
Place: Mobile & Email id:

IDBI Bank Limited
PRICE SCHEDULE – FORMAT

(To be included in the Price Proposal)
1) Having perused the Bid Documents, the receipt of which is hereby duly acknowledged, we, the
undersigned, offer our services as vendor, in conformity with the said Bid Documents at rates
mentioned in the commercial bid.
2) Prices quoted are exclusive of all applicable taxes.
3) ALL other charges for packing, forwarding, freight, transit insurance, loading and unloading, are
included in the Bid price.
4) Applicable taxes would be deducted by the Bank at source, if any, as per prevailing rates.
5) In case of discrepancy between unit price and total price, the unit price shall prevail.
6) In case of discrepancy between figures and words, the amount in words shall prevail.
7) No increase in costs, duties, levies, taxes, charges, etc..., irrespective of reasons (including
exchange rate fluctuations, etc..) whatsoever, will be admissible during the currency of the
Contract. Any decision of the Bank, in this connection shall be final, conclusive and binding on us.
8) Onsite Support for the solution will be 12 x working days and charges to be provided based on the
manpower efforts in 2 shifts per day. The Bank has discretion to avail onsite support services and
number of support engineers at person day cost given. However, for the TCO purpose 2 person day
(2 shift x 1 person) x 365 for each year will be considered.
9) Onsite support charge is optional line item. The vendor must provide the cost for these optional
items as one time cost (The quoted price should be valid for the contract period from the date of
placing of purchase order). These prices would be considered for the calculation of TCO (Total Cost
of Ownership) as OTC (One Time Cost) in first year. The Bank has discretion to avail any of these
optional functionalities as per Bank’s requirement during the contract period.
10) The procurement of Hardware / OS / Database is at discretion of the Bank. If, Bank decided not to
procure the Hardware/OS/Database and related accessories from successful vendor then cost of A2
and B2 items will be excluded from the TCO and cost of the remaining items will be considered for
the further evaluation. The purchase order will issued to the successful bidder for the rest of the
items considered for the evaluation.
Sign
Designation
Mobile no.
Company Seal.
Date:
Place:

IDBI Bank Limited
4. SELF DECLARATION FORMAT

(Undertaking to be submitted on Bidder’s Letter Head)
To,
IDBI Bank Ltd.
IDBI Tower, WTC,
Sub:RFP for Supply, Migration, Implementation and Maintenance of

Centralised KYC Registry Solution at IDBI Bank
We, [] (name and designation) on behalf of [] having its registered office at [] have submitted a Bid
proposal to IDBI Bank for [●] in response to the Request for Proposal (RFP) dated issued [] by
IDBI Bank.
1. We are duly authorized persons to submit this undertaking
2. We have read and understood the aforesaid RFP and we hereby convey our absolute and
unconditional acceptance to the aforesaid RFP.
3. We do not have any business relationship with IDBI Bank including its directors and officers which
may result in any conflict of interest between us and IDBI Bank. We shall on occurrence of any such
event immediately inform the concerned authorities of the same
4. We have submitted our Bid proposal in compliance with the specific requirements as mentioned in
this RFP.
5. We have provided with all necessary information and details as required by IDBI Bank and shall
provide with such additional information’s may be required by IDBI Bank from time to time.
6. Neither we nor any of our employee/director has been barred from providing the Services nor are
we in negative list/blacklisted by any public sector banks, statutory or regulatory or investigative
agencies in India or abroad in the last 5 years.
7. There are no vigilance and / or court cases pending against us/company and no inquiry or
investigation pending against us from any statutory regulatory and / or investigation agency.
8. All the information furnished here in and as per the document submitted is true and accurate and
nothing has been concealed or tampered with. We have gone through all the conditions of Bid and
are aware that we would be liable to any punitive action in case of furnishing of false information /
documents.
9. We also undertake that, we were/are never involved in any legal case that may affect the solvency /
existence of our organization or in any other way that may affect capability to provide / continue the
services to bank.
It is further certified that we have not modified or deleted any text/matter in this RFP.
Dated this _____ day of ____________________ 20xx
Signature
(Company Seal)
________________
In the capacity of Duly authorized to sign bids for and on behalf of:
IDBI Bank Limited
5. UNDERTAKING FROM OEM (SOFTWARE/SOLUTION)

(To be submitted on Company (OEM’s) letterhead)
To,
IDBI Bank Ltd
IDBI Tower, WTC,
Cuffe Parade, Mumbai-400 005
Sub : RFP for Supply, Migration, Implementation and Maintenance of Centralised KYC Registry Solution
at IDBI Bank
Dear Sir,
We_______ (OEM Vendor) of Centralised KYC Registry Solution hereby authorize M/s.______
(Successful Bidder / Vendor Name) to offer their quotation, negotiate and conclude the contract with
you against the above invitation for the Bid.
We hereby extend our full warranty for 1 year (back to back warranty) as per terms and conditions of the
tender and the contract for procurement of Centralised KYC Registry Solution offered against this
invitation for Bid by the above firm. During warranty period, If vendor is not able to resolve the issue,
support should be directly provided by us.
We also assure our support for Registered CKYC Solution for the purchase value of the items to be
maintained for at least next 3 years (after expiry of warranty of one year).
Dated at ______________ this ________ day of _____________2018.
Sign
Designation
Company Seal

IDBI Bank Limited
6. UNDERTAKING FROM OEM (HARDWARE)

(To be submitted on Company (OEM’s) letterhead)
To,
IDBI Bank Ltd
IDBI Tower, WTC,
Cuffe Parade, Mumbai-400 005
Sub : RFP for Supply, Migration, Implementation and Maintenance of Centralised KYC Registry Solution
at IDBI Bank
Dear Sir,
We_______ (OEM Vendor) of Hardware of Centralised KYC Registry Solution hereby authorize
M/s.______ (Successful Bidder / Vendor Name) to offer their quotation, negotiate and conclude the
contract with you against the above invitation for the Bid.
We hereby extend our full warranty for 3 year (back to back warranty) as per terms and conditions of the
tender and the contract for procurement of Hardware of Centralised KYC Registry Solution offered
against this invitation for Bid by the above firm.
We also assure our support for hardware of Registered CKYC Solution for the purchase value of the items
to be maintained for at least next 2 years (after expiry of warranty of three year).
Dated at ______________ this ________ day of _____________20xx.
Sign
Designation
Company Seal

IDBI Bank Limited
7. FORMAT OF POWER-OF-ATTORNEY
POWER OF ATTORNEY
(On Stamp Paper of Rs. 500/- )
Know all men by these presents, we _______________________ (name of the Bidder and its address) do
hereby appoint and authorize Shri _____________ (full name and residential address) who is
presently employed with us and holding the position of ____________________ as our attorney,
to do in our name and on our behalf, all such acts, deeds and things necessary in connection with or
incidental to our proposal for [●], in response to the RFP ( Request for Proposal) floated by IDBI Bank Ltd
(hereinafter referred to as IDBI Bank), including signing and submission of all documents and providing
information/responses to IDBI Bank in all matters in connection with our Bid.
We hereby agree, declare and undertake that all the acts, deeds and things lawfully done by our said
attorney shall be construed as acts, deeds and things done, performed and executed by us and we hereby
agree to ratify and confirm all acts, deeds and things lawfully done by our said attorney pursuant to this
irrevocable Power of Attorney and that all acts, deeds and things done by our aforesaid attorney shall
always be deemed to have been done by us.
Dated this _____ day of ____________________ 2018.
For
(Signature)
(Name, Designation and Address)
Accepted
(Signature)
(Name, Title and Address of the Attorney)
Date:
Witnesses:
1) (Name, Signature & Address)
2) (Name, Signature & Address)
Note:
 The mode of execution of the Power of Attorney should be in accordance with the procedure, if
any, laid down by the applicable law and the charter documents of the executants and when it is so
required the same should be under common seal affixed in accordance with the required
procedure.
 Also, wherever required, the Bidder should submit for verification the extract of the charter
documents and documents such as a resolution/power of attorney in favor of the Person executing
this Power of Attorney for the delegation of power hereunder on behalf of the Bidder.
 In case the Application is signed by an authorized Director / Partner of the Applicant, a certified
copy of the appropriate resolution / document conveying such authority may be enclosed in lieu of
the Power of Attorney.

IDBI Bank Limited
8. LETTER FOR REFUND OF EMD

(To be submitted by all the bidders)
Date:_____________
IDBI Bank Limited
IDBI Tower, WTC,
at IDBI Bank
We ____________(Company Name) had participated in the RFP for Supply, Migration, Implementation
and Maintenance of Centralised KYC Registry Solution at IDBI Bank and are an unsuccessful bidder.
We ______________ (Company Name) had participated in the RFP for Supply, Migration, Implementation
and Maintenance of Centralised KYC Registry Solution at IDBI Bank and being a successful bidder, we had
submitted all the legal Documents.
Kindly refund the EMD submitted for participation. Details of EMD submitted are as follows
Sr. Bidder Name Cheque / DD Number Drawn on (Bank Name ) Amount Rs.
N
o
.
Bank details to which the money needs to be credited via NEFT are as follows
1. 1Name of the Bank with Branch
2. 3Account Type
3. 4Account Title
4. 5Account Number
5. 6IFSC Code
6. PAN no.
7. GST No:
Sign
Designation
Company Seal.

IDBI Bank Limited
9. INFORMATION SECURITY CERTIFICATE

(This certificate is to be rendered on Letterhead of the bidder)
Ref.No :IDBI/PCell/RFP/18-19/xxx
This is to certify that–

1. Hardware and the software/future upgrades being offered do not contain any kind of malicious
code such as Viruses, Trojan, Spyware that would:-
(a) Obstruct the desired and the designed function of hardware.
(b) Cause physical damage to the user or their equipment during the usage of the equipment.
(c) Tap the information regarding network, users and information stored on the network of the Bank
or in its CBS Platform or otherwise.
(d) Culminate into software attack, theft of intellectual property rights, identity theft, theft of
equipment or information, sabotage & information extortion;
2. We undertake to be liable in case of any loss that may be caused to the Bank due to the breach of
any of the aforesaid assurances & representations and also for any physical damage, loss of
information, loss of reputation and those relating to copyright and Intellectual Property Rights
(IPRs), caused due to activation of any such malicious code in the hardware / software supplied.
3. We shall make sure that the sensitive data (such as password, financial information, biometric
information, personal information etc..) shared by the Bank will be kept within the geographical
boundaries of India
Date: (Signature of Authorized Signatory)

Place: Name and designation
Company Seal:

IDBI Bank Limited
10. INTEGRITY PACT
(To be submitted by all the bidders on stamp paper of Rs. 500/-)
This pre-bid pre-contract Agreement (hereinafter called the Integrity Pact) is made on ____________
day of the month of ___________ 20___,between,IDBI Bank Ltd., a company within the meaning of
Section 2(20) of the Companies Act, 2013 (18 of 2013) and a banking company within the meaning of
Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949), with Corporate Identity No.
L65190MH2004GOI148838 and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade,
Mumbai 400005 through its _______________ Department/ Office at ___________, _________,
(hereinafter called the "PRINCIPAL'', which expression shall mean and include, unless the context
otherwise requires, its successors) of the First Part
And
M/s ______________represented by Smt / Shri___________________________, MD/ CEO/ CMD

(hereinafter called the "BIDDER/ Seller which expression shall mean and include, unless the context
otherwise requires, its/ his successors and permitted assigns) of the Second Part.
WHEREAS the PRINCIPAL proposes to procure (_____________________) and BIDDER/ Seller is willing
to offer/ has offered the same to the Principal.
WHEREAS the BIDDER is a private company/ public company/ Government undertaking/ partnership/
registered export agency, constituted in accordance with the relevant law in the matter and the
PRINCIPAL is an Office/ Department of IDBI Bank Ltd performing its functions on behalf of IDBI Bank Ltd.
NOW, THEREFORE,
To avoid all forms of corruption by following a system that is fair, transparent and free from any
influence/ prejudiced dealings prior to, during and subsequent to the currency of the contract to be·
entered into with a view to:
 Enabling the PRINCIPAL to obtain the desired service/ product at a competitive price in
conformity with the defined specifications by avoiding the high cost and the distortionary
impact of corruption on public procurement; and
 Enabling BIDDERs to abstain from bribing or indulging in any corrupt practice in order to
secure the contract by providing assurance to them that their competitors will also abstain
from bribing and other corrupt practices and the PRINCIPAL will commit to prevent

IDBI Bank Limited
corruption, in any form, by its officials by following transparent procedures.
The parties hereto hereby agree to enter into this Integrity Pact and agree as follows:
1. Commitments of the PRINCIPAL
1.1 The PRINCIPAL undertakes that no official of the PRINCIPAL, connected directly or indirectly
with the contract, will demand, take a promise for or accept directly or through intermediaries, any
bribe, consideration, gift, reward, favour or any material or immaterial benefit or any other
advantage from the BIDDER, either for themselves or for any person, organization or third party
(which is not available legally) related to the contract in exchange for an advantage in the bidding
process, bid evaluation, contracting or implementation process related to the contract.
1.2 The PRINCIPAL will, during the pre-contract stage, treat all BIDDERs alike, and will provide to all
BIDDERs the same information and will not provide any such information to any particular BIDDER
which could afford an advantage to that particular BIDDER in comparison to other BIDDERs.
1.3 All the officials of the PRINCIPAL will report to the appropriate authority any attempted or
completed breaches of the above commitments as well as any substantial suspicion of such a breach.
2. In case any such preceding misconduct on the part of such official(s) is reported by the BIDDER
to the PRINCIPAL with full and verifiable facts and the same is prima facie found to be correct by the
PRINCIPAL, necessary disciplinary proceedings, or any other action as deemed fit, including criminal
proceedings may be initiated by the PRINCIPAL and such a person shall be debarred from further
dealings related to the contract process. In such a case while an enquiry is being conducted by the
PRINCIPAL the proceedings under the contract would not be stalled.
3. Commitments of the BIDDERs
The BIDDER commits itself to take all measures necessary to prevent corrupt practices, unfair means
and illegal activities during any stage of its bid or during any pre-contract or post-contract stage in order
to secure the contract or in furtherance to secure it and in particular commit itself to the following:
3.1 The BIDDER will not offer, directly or through intermediaries, any bribe, gift, consideration,
reward, favour, any material or immaterial benefit or other advantage commission, fees brokerage
or inducement to any official of the PRINCIPAL, connected directly or indirectly with the bidding
process, or to any person, organization or third party related to the contract in exchange for any
advantage in the bidding, evaluation, contracting and implementation of the contract.
3.2 The BIDDER further undertakes that it has not given, offered or promised to give, directly or
indirectly any bribe, gift, consideration, reward, favour, any material or immaterial benefit or other

IDBI Bank Limited
advantage, commission, fees, brokerage or inducement (not available legally) to any official of the
PRINCIPAL or otherwise in procuring the Contract or forbearing to do or having done any act in
relation to the obtaining or execution of the contract or any other contract with IDBI Bank Ltd for
showing or forbearing to show favour or disfavor to any person in relation to the contract or any
other contract with IDBI Bank Ltd.
3.3 The BIDDER confirms and declares that they have not made any payments to any agents/
brokers or any other intermediary, in connection with this bid/ contract.
3.4 The BIDDER further confirms and declares to the PRINCIPAL that the BIDDER is the original
vendor or service provider in respect of product/ service covered in the bid documents and the
BIDDER has not engaged with any individual or firm or company whether Indian or foreign to
intercede, facilitate or in any way to recommend to the PRINCIPAL or any of its functionaries,
whether officially or unofficially to the award of the contract to the BIDDER, nor has any amount
been paid, promised or intended to be paid to any such individual, firm or company in respect of any
such intercession, facilitation or recommendation.
3.5 The BIDDER, at the earliest available opportunity, i.e. either while presenting the bid or during
pre-contract negotiations and in any case before opening the financial bid and before signing the
contract, shall disclose any payments he has made, is committed to or intends to make to officials of
the PRINCIPAL or their family members, agents, brokers or any other intermediaries in connection
with the contract and the details of the services agreed upon for such payments.
3.6 The BIDDER will not enter into any undisclosed agreement or collude with other parties
interested in the contract/ other BIDDERs to impair the transparency, fairness and progress of the
bidding process, bid evaluation, contracting and implementation of the contract or with respect to
prices, specifications, certifications, subsidiary contracts etc..
3.7 The BIDDER will not accept any advantage in exchange for any corrupt practice; unfair means
and illegal activities.
3.8 The BIDDER shall not use improperly, for purpose of competition or personal gain or pass on to
others, any information provided by the PRINCIPAL as a part of the business relationship, regarding
plans, technical proposals and business details including information contained in any electronic data
carrier. The BIDDER also undertakes to exercise due and adequate care lest any such information is
divulged.
3.9 The BIDDER commits to refrain from giving any complaint directly or through any other manner
without supporting it with full and verifiable facts.
3.10 The BIDDER shall not instigate or cause to instigate any third person to commit any of the

IDBI Bank Limited
actions mentioned above.

3.11 If the BIDDER or any employee of the BIDDER or any person acting on behalf of the BIDDER,
either directly or indirectly, is a relative of any of the officers of the PRINCIPAL, or alternatively, if any
relative of an officer of the PRINCIPAL has financial interest/ stake in the BIDDER's firm, the same
shall be disclosed by the BIDDER at the time of filing of tender.
3.12 The BIDDER shall not lend to or borrow any money from or enter into any monetary dealings or
transactions, directly or indirectly, with any employee of the PRINCIPAL.
3.13 The BIDDER/ Contractor shall not directly or through any other person or firm use coercive
practices against IDBI Bank and/ or other BIDDERs/ Contractor(s).
3.14 BIDDERs are not to pass any information provided by the PRINCIPAL as a part of business
relationship to others and not commit any offence under PC/ IPC Act.
3.15 Foreign BIDDERs if any, to disclose name and address of agents and representatives in India and
Indian Bidders to disclose their foreign principal or associates.
3.16 BIDDERs to disclose any transgressions with any other Individual/Entity that may impinge on
anti- corruption principle.
4. Previous Transgressions
4.1 The BIDDER declares that no previous transgression occurred in the last three years immediately
before signing of this Integrity Pact, with any other company in any country in respect of any corrupt
practices envisaged hereunder or with any Public Sector Enterprise / Public Sector Banks in India or
any Government Department in India or RBI that could justify BIDDER’s exclusion from the tender
process.
4.2 The BIDDER agrees that if it makes incorrect statement on this subject, BIDDER can be
disqualified from the tender process or the contract, if already awarded, can be terminated for such
reason.
5. Earnest Money (Security Deposit)
5.1 While submitting commercial bid, the BIDDER shall deposit an amount (specified in RFP) as
Earnest Money/ Security Deposit, with the PRINCIPAL through any of the modes mentioned in the
RFP/ bid document and no such mode is specified, by a Bank Draft or a Pay Order in favour of IDBI
Bank Ltd. However payment of any such amount by way of Bank Guarantee, if so permitted as per
bid documents/ RFP should be from any nationalized Bank other than IDBI Bank Ltd and promising
payment of the guaranteed sum to the PRINCIPAL on demand within three working days without any
demur whatsoever and without seeking any reasons whatsoever. The demand for payment by the
PRINCIPAL shall be treated as conclusive proof for making such payment to the PRINCIPAL.

IDBI Bank Limited
5.2 Unless otherwise stipulated in the Bid document/ RFP, the Earnest Money/ Security Deposit
shall be valid up to a period of five years or the complete conclusion of the contractual
obligations to the complete satisfaction of both the BIDDER and the PRINCIPAL, including warranty
period, whichever is later.
5.3 In case of the successful BIDDER, a clause would also be incorporated in the Article pertaining to
Performance Bond in the Purchase Contract that the provisions of Sanctions for Violation shall be
applicable for forfeiture of Performance Bond in case of a decision by the PRINCIPAL to forfeit the
same without assigning any reason for imposing sanction for violation of this Pact.
5.4 No interest shall be payable by the PRINCIPAL to the BIDDER on Earnest Money/ Security
Deposit for the period of its currency.
6. Sanctions for Violations
6.1 Any breach of the aforesaid provisions by the BIDDER or anyone employed by it or acting on its
behalf (whether with or without the knowledge of the BIDDER) shall entitle the PRINCIPAL to take all
or any one of the following actions, wherever required:
6.1.1 To immediately call off the pre contract negotiations without assigning any reason and
without giving any compensation to the BIDDER. However, the proceedings with the
other BIDDER(s) would continue, unless the PRINCIPAL desires to drop the entire
process.
6.1.2 The Earnest Money Deposit (in pre-contract stage) and / or Security Deposit/
Performance Bond (after the contract is signed) shall stand forfeited either fully or
partially, as decided by the PRINCIPAL and the PRINCIPAL shall not be required to assign
any reason therefore.
6.1.3 To immediately cancel the contract, if already signed, without giving any compensation
to the BIDDER.
6.1.4 To encash the advance bank guarantee and performance bond/ warranty bond, if
furnished by the BIDDER, in order to recover the payments, already made by the
PRINCIPAL along with interest.
6.1.5 To cancel all or any other Contracts with the BIDDER. The BIDDER shall be liable to pay
compensation for any loss or damage to the PRINCIPAL resulting from such cancellation/
rescission and the PRINCIPAL shall be entitled to deduct the amount so payable from the
money(s) due to the BIDDER.
6.1.6 To debar the BIDDER from participating in future bidding processes of the PRINCIPAL or
any of its subsidiaries for a minimum period of five years, which may be further extended
IDBI Bank Limited
at the discretion of the PRINCIPAL.

6.1.7 To recoverall sums paid, in violation of this Pact, by BIDDER(s) to any middleman or
agent or broker with a view to securing the contract.
6.1.8 Forfeiture of Performance Bond in case of a decision by the PRINCIPAL to forfeit the
same without assigning any reason for imposing sanction for violation of this Pact.
6.1.9 Intimate to the CVC, IBA, RBI, as the PRINCIPAL deemed fit the details of such events for
appropriate action by such authorities.
6.2 The PRINCIPAL will be entitled to take all or any of the actions mentioned at para 6.1.1 to 6.1.9
of this Pact also on the Commission by the BIDDER or any one employed by it or acting on its behalf
(whether with or without the knowledge of the BIDDER), of an offense as defined in Chapter IX of
Indian Penal Code, 1860 or Prevention of Corruption Act, 1988 or any other statute enacted for
prevention of corruption.
6.3 The decision of the PRINCIPAL to the effect that a breach of the provisions of this Pact has
been committed by the BIDDER shall be final and conclusive on the BIDDER. However, the BIDDER
can approach the Independent External Monitor(s) appointed for the purposes of this Pact.
7. Fall Clause
7.1 The BIDDER undertakes that it has not supplied/ is not supplying similar product/ systems or
subsystems at a price lower than that offered in the present bid in respect of any other Ministry/
Department of the Government of India or PSU or any other Bank and if it is found at any stage that
similar product/ systems or sub systems was supplied by the BIDDER to any other Ministry/
Department of the Government of India or a PSU or a Bank at a lower price, then that very price,
with due allowance for elapsed time, will be applicable to the present case and the difference in
the cost would be refunded by the BIDDER to the PRINCIPAL, if the contract has already been
concluded.
8. Independent External Monitors
8.1 The PRINCIPAL has appointed Independent External Monitors (hereinafter referred to as
Monitors or IEMs) for this Pact in consultation with the Central Vigilance Commission (Names and
Addresses of the Monitors to be given).
8.2 The task of the Monitors shall be to review independently and objectively, whether and to what
extent the parties comply with the obligations under this Pact.
8.3 The Monitors shall not be subject to instructions by the representatives of the parties and
perform their functions neutrally and independently.
8.4 Both the parties accept that the Monitors have the right to access all the documents relating to
the project/ procurement, including minutes of meetings.
IDBI Bank Limited
8.5 As soon as the Monitor notices, or has reason to believe, a violation of this Pact, he will so
inform the Authority designated by the PRINCIPAL.
8.6 The BIDDER(s) accepts that the Monitor has the right to access without restriction to all Project
documentation of the PRINCIPAL including that provided by the BIDDER. The BIDDER will also grant
the Monitor, upon his request and demonstration of a valid interest, unrestricted and unconditional
access to his project documentation. The same is applicable to Sub-contractors. The Monitor shall be
under contractual obligation to treat the information and documents of the BIDDER/ Sub-
contractor(s) with confidentiality.
8.7 The PRINCIPAL will provide to the Monitor sufficient information about all meetings among the
parties related to the Project provided such meetings could have an impact on the contractual
relations between the parties. The parties will offer to the Monitor the option to participate in such
meetings.
8.8 The Monitor will submit a written report to the designated authority of PRINCIPAL/ Secretary in
the Department/ within 8 to 10 weeks from the date of reference or intimation to him by the
PRINCIPAL/ BIDDER and, should the occasion arise, submit proposals for correcting problematic
situations.
9. Facilitation of Investigation
In case of any allegation of violation of any provisions of this Pact or payment of commission, the
PRINCIPAL or its agencies shall be entitled to examine all the documents including the Books of
Accounts of the BIDDER and the BIDDER shall provide necessary information and documents in English
and shall extend all possible help for the purpose of such examination.
10. Law and Place of Jurisdiction
This Pact is subject to Indian Law. The place of performance and jurisdiction is the seat of the
PRINCIPAL.
11. Other Legal Actions
The actions stipulated in this Integrity Pact are without prejudice to any other legal action that may
follow in accordance with the provisions of the extant law in force relating to any civil or criminal
proceedings.
12. Validity
12.1 The validity of this Integrity Pact shall be from date of its signing and extend upto 5 years or the
complete execution of the contract to the satisfaction of the PRINCIPAL and the BIDDER/ Seller,
including warranty period, whichever is later. In case BIDDER is unsuccessful, this Integrity Pact shall
expire after six months from the date of the signing of the contract, with the successful bidder by the
PRINCIPAL.
IDBI Bank Limited
12.2 Should one or several provisions of this Pact tum out to be invalid; the remainder of this Pact
shall remain valid. In this case, the parties will strive to come to an agreement to their original
intentions.
13. The parties hereby sign this Integrity Pact at _______________ on___________.
IN WITNESS WHEREOF, the Parties have signed and executed this Integrity Pact at the place and date first
hereinabove mentioned in the presence of following witness:
Signature Signature
(For & on behalf of the PRINCIPAL) (For & on behalf of the BIDDER/ Contractor)
Office Seal Office Seal
Name Name
Designation Designation
Witness 1:
(Name & Address) __________________________
Witness 2:
(Name & Address) ____________________________
[Provisions of the above clauses would need to be amended/deleted in line with the policy of the
PRINCIPAL in regard to involvement of Indian agents of foreign suppliers].

IDBI Bank Limited
11. NON-DISCLOSURE AGREEMENT

(On Stamp Paper of Rs. 100/- and to be submitted by Successful Bidders)
This Non-Disclosure Agreement entered into between IDBI Bank Limited, a company incorporated and
registered under the Companies Act, 1956 (1 of 1956) and a company under section 2 (20) of Companies
Act 2013 (18 of 2013) and a banking company within the meaning of Section 5 (c) of the Banking
Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC, Cuffe Parade,
Mumbai – 400 005 (hereinafter called “the Bank/Bank” which expression shall unless it be repugnant to
the subject, context or meaning thereof be deemed to mean and include its successors and assigns) of
the ONE PART and ……………. (Name of Vendor) of …………………… (Please specify the registered office of
the Vendor) (Hereinafter called “the Vendor/Contractor” which expression shall unless it be repugnant to
the subject, context or meaning thereof shall be deemed to mean and include its successors and
permitted assignees) of the OTHER PART;
WHEREAS, Bank called for the bids for engagement of Bidder for Supply, Migration, Implementation and
Maintenance of Centralised KYC Registry Solution IDBI Bank. M/s……………………… (hereinafter referred to
as "Bidder"), after going through the Bid Documents and being interested to act as Vendor and deliver,
installation & commissioning of Devices for IDBI Bank locations has submitted its bid hereafter referred to
as the “Services”.
WHEREAS, the vendor is aware and confirms that the information, data, drawings and designs, and other
documents made available in the Bid Documents / the Contract and thereafter regarding the Services as
furnished by the vendor in their Request For Proposal or otherwise and all the Confidential Information
under the Bid Documents/the Contract is privileged and strictly confidential and/or proprietary to Bank,
NOW THEREFORE, in consideration of the foregoing, the vendor agrees to all of the following conditions,
for Bank, to grant the vendor specific access to Bank’s property/information and other data.
It is hereby agreed as under:

a) The parties agree that they shall hold in trust any Confidential Information received by either party,
under this Contract, and the strictest of confidence shall be maintained in respect of such
Confidential Information. The parties also agree and undertake to:
(i) maintain and use the Confidential Information only for the purposes of this Contract and only as
permitted herein;
(ii) make copies as specifically authorized by the prior written consent of the other party and with the
same confidential or proprietary notices as may be printed or displayed on the original;
(iii) restrict access and disclosure of confidential information to such of their employees, agents,
vendors, and contractors strictly on a "need to know" basis, to maintain confidentiality of the
Confidential Information disclosed to them in accordance with this clause; and
(iv) treat Confidential Information as confidential for a period of five (5) years from the date of receipt.
In the event of earlier termination of this Contract, the Parties hereby agree to maintain the
confidentiality of the Confidential Information for a further period of [two (2)] years from the date
of such termination.

IDBI Bank Limited
b) Confidential Information in oral form must be identified as confidential at the time of disclosure and
confirmed as such in writing within 30 days of such disclosure. Confidential Information does not
include information which:
(i) the recipient knew or had in its possession, prior to disclosure, without limitation on its
confidentiality;
(ii) is independently developed by the recipient without breach of this Contract;
(iii) isin the public domain;
(iv) is received from a third party not subject to the obligation of confidentiality with respect to such
information;
(v) is released from confidentiality with the prior written consent of the other party.
The recipient shall have the burden of proving hereinabove are applicable to the information in the
possession of the recipient.
c) Notwithstanding the foregoing, the parties acknowledge that the nature of the Services to be
performed under this Contract may require the Bidder’s personnel to be present on premises of Bank
or may require the Bidder’s personnel to have access to computer networks and databases of Bank
while on or off premises of Bank. It is understood that it would be impractical for Bank to monitor all
information made available to the Bidder’s personnel under such circumstances and to provide notice
to the Bidders of the confidentiality of all such information. Therefore, the Bidder agrees and
undertakes that any technical or business or other information of Bank that the Bidder’s personnel, or
agents acquire while on Bank premises, or through access to Bank computer systems or databases
while on or off Bank premises, shall be deemed Confidential Information.
d) Confidential Information shall at all times remain the sole and exclusive property of the disclosing
party. Upon termination of this Contract, confidential information shall be returned to the disclosing
party or destroyed, if incapable of return. The destruction shall be witnessed and so recorded, in
writing, by an authorized representative of each of the parties. Nothing contained herein shall in any
manner impair or affect rights of Bank in respect of the Confidential Information.
e) In the event that any of the parties hereto becomes legally compelled to disclose any Confidential
Information, such party shall give sufficient notice to the other party to enable the other party to
prevent or minimize to the extent possible, such disclosure. Neither party shall disclose to a third party
any Confidential Information or the contents of this Contract without the prior written consent of the
other party. The obligations of this Clause shall be satisfied by handling Confidential Information with
the same degree of care, which the receiving party applies to its own similar confidential information
but in no event less than reasonable care. The obligations of this clause shall survive the expiration,
cancellation or termination of this Contract.

IDBI Bank Limited
f) The provisions hereunder shall survive termination of the Contract.
Authorised Signatory
Name :
Designation :
Office Seal :
Place:
Date:
Accepted –
Bank

IDBI Bank Limited
12. CONTRACT FORM

(Appropriate stamp duty to be paid as per Maharashtra stamp duty Act
And to be submitted by Successful bidders)
THIS AGREEMENT made at………………… the ………day of ……………………. 20XX between IDBI BANK
LIMITED, a company registered under the Companies Act, 1956 (1 of 1956) and a company under section 2
(20) of Companies Act 2013 (18 of 2013) anda banking company within the meaning of Section 5 (c) of
the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC, Cuffe
Parade, Mumbai – 400 005 (hereinafter called “the Bank” which expression shall unless it be repugnant to
the subject, context or meaning thereof shall be deemed to mean and include its successors and assigns)
of the ONE PART and ……………. (Name of Contractor) of …………………… (please specify the registered office
of the (Contractor) (hereinafter called “the Contractor” which expression shall unless it be repugnant to
the subject, context or meaning thereof shall be deemed to mean and include its successors) of the
OTHER PART;
The Bank and Contractor are hereinafter collectively referred to as "Parties".
WHEREAS the Bank invited bids for Supply, Migration, Implementation and Maintenance of Centralised
KYC Registry Solution (Brief Description of Services) and has accepted a bid by the Contractor for
rendering of the Services for the sum of ……………………… (Contract Price in Words and Figures) (hereinafter
called “the Contract Price”).
NOW THIS AGREEEMENT WITNESSETH AND IT IS HEREBY AGREED BY AND BETWEEN THE PARTIES
HERETO AS FOLLOWS:
1. In this Agreement words and expressions shall have the same meanings as are respectively assigned
to them in the Conditions of Contract referred to.
2. The signed original copy of the RFP along with the Annexures, submitted by the contractor with the
Bank shall form an integral part of this Contract Form.
a. The parties hereto by way of abundant precaution do hereby agree, admit and declare that
all the contractors’ representations, warranties and undertakings recorded in the RFP shall be
deemed to be incorporated and adopted herein by reference to constitute and form an integral part
of this Contract Form.
b. Each of the representations, warranties and undertakings of the Contractor contained in
the RFP shall be deemed to have been made as of the date hereof.
3. In consideration of the payments to be made by the Bank to the Contractor vide PO ____ dated
________ as hereinafter mentioned, the Contractor hereby agrees and covenants with the Bank to
provide/render the Services (Scope of Works) and to remedy defects, if any therein, strictly in conformity
in all respects with the provisions of the Contract.
4. The Bank hereby agrees and covenants to pay the Contractor in consideration of the rendering of
the Services and the remedying of defects, if any therein, the Contract price or such other sum as may
become payable under the provisions of the Contract at the times and in the manner prescribed by the
Contract.

IDBI Bank Limited
IN WITNESS WHEREOF the parties hereto have caused this Agreement to be executed on the day, month
and year first above written.
Signature :
Name :
Date : ..........................
Signed and Delivered by ..................................

the within named
M/s. ..................................
..................................
Date : .......................

IDBI Bank Limited
13. PERFORMANCE BANK GUARANTEE (PBG)
(To be submitted by Successful Bidders)
Bank Guarantee No.

Bank Guarantee Amount
Expiry Date
Claim Amount
GUARANTEE FOR PERFORMANCE OF CONTRACT
THIS GUARANTEE AGREEMENT executed at ___________ this ________ day of _____________ Two
Thousand Eighteen.
BY :______________________ Bank, a body corporate constituted under _______________, having its
Registered Office/ Head Office at ______________, and a Branch Office at
_____________________________________________________ (hereinafter referred to as “the
Guarantor”, which expression shall, unless it be repugnant to the subject, meaning or context thereof, be
deemed to mean and include its successors and assigns)
IN FAVOUR OF:
IDBI BANK LIMITED, a company registered under the Companies Act, 1956 (1 of 1956) and a company
under section 2 (20) of Companies Act 2013 (18 of 2013) and a banking company within the meaning of
Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI
Tower, WTC, Cuffe Parade, Mumbai – 400 005 and having its Branch Office amongst other places
(hereinafter referred to as “Bank” which expression shall unless it be repugnant to the subject, meaning
or context thereof, be deemed to mean and include its successors and assigns),
1. WHEREAS, Bank vide RFP No. ___ dated ___________(RFP)called for the bids for Supply, Migration,
Implementation and Maintenance of Centralised KYC Registry Solution. M/s……………………… have been
appointed as the Vendor (hereinafter referred to as "Vendor") and accordingly has entered into
Contract with Bank subject to the terms and conditions contained in the said documents and the
Vendor has duly confirmed the same.
2. AND WHEREAS pursuant to the RFP , the Contract form, annexure, , Forms and the other related
documents (hereinafter collectively referred to as “the said documents”, the Bank has agreed to avail
CKYC Registry Solution from M/s……………………. and M/s……………………………. has agreed to provide to
the Bank …………………. , more particularly described in the Schedule/Annexure to the said documents
(hereinafter collectively referred to as “the Services”), subject to payment of the Contract price as
stated in the said documents and also subject to the terms, conditions, covenants, provisions and
stipulations contained the said documents. The Vendor has also furnished indemnity deed dated []
and Non-Disclosure Agreement dated [] and as such is bound by the same.
3. AND WHEREAS the Vendor has duly signed the said documents.

IDBI Bank Limited
4. AND WHEREAS in terms of the Contract, the Vendor has agreed to provide the Services and to procure
an unconditional and irrevocable performance bank guarantee, in favor of the Bank, from a bank
acceptable to the Bank for securing ………… ………… ………… ………… ……………………. towards faithful
observance and performance by the Vendor of the terms, conditions, covenants, stipulations,
provisions of the Contract/the said documents.
5. AND WHEREAS at the request of the Vendor , the Guarantor has agreed to guarantee the Bank,
payment of the 10% of the Contract Price amounting to …………………………..(in words) towards faithful
observance and performance by the Vendor of the terms of the Contract and the said documents.
NOW THEREFORE THIS AGREEMENT WITNESSETH AS FOLLOWS:

In consideration of the above premises, the Guarantor hereby unconditionally, absolutely and irrevocably
guarantees to the Bank as follows:
1. The Guarantor hereby guarantees and undertakes to pay, on demand, to the Bank at its office at
Mumbai forthwith, the ………………………………………. or any part thereof, as the case may be, as aforesaid
due to the Bank from the Vendor , towards any loss, costs, damages, etc... suffered by the Bank on
account of default of the Vendor in the faithful observance and performance of the terms, conditions,
covenants, stipulations, provisions of the Contract, without any demur, reservation, contest, recourse
or protest or without any reference to the vendor. Any such demand or claim made by the Bank, on
the Guarantor shall be final, conclusive and binding notwithstanding any difference or any dispute
between the Bank and the vendor or any dispute between the Bank and the vendor pending before
any Court, Tribunal, Arbitrator, or any other authority.
2. The Guarantor agrees and undertakes not to revoke this Guarantee during the currency of these
presents, without the previous written consent of the Bank and further agrees that the Guarantee
herein contained shall continue to be enforceable until and unless it is discharged earlier by the Bank,
in writing.
3. The Bank shall be the sole judge to decide whether the vendor has failed to perform the terms of the
Contract for providing the Services by the vendor to the Bank, and on account of the said failure what
amount has become payable by the vendor to the Bank under this Guarantee. The decision of the
Bank in this behalf shall be final, conclusive and binding on the Guarantor and the Guarantor shall not
be entitled to demand the Bank to establish its claim under this Guarantee but shall pay the sums
demanded without any objection, whatsoever.
4. To give effect to this Guarantee, the Bank, may act as though the Guarantor was the principal debtor
to the Bank.
5. The liability of the Guarantor, under this Guarantee shall not be affected by
5.1. any change in the constitution or winding up of the vendor or any absorption, merger or
amalgamation of the Vendor with any other company, corporation or concern; or

IDBI Bank Limited
5.2. any change in the management of the Vendor or takeover of the management of the vendor by
the Government or by any other authority; or
5.3. acquisition or nationalization of the Vendor and/or of any of its undertaking(s) pursuant to any
law; or
5.4. any change in the constitution of Bank/Vendor; or
5.5. any change in the setup of the Guarantor which may be by way of change in the constitution,
winding up, voluntary or otherwise, absorption, merger or amalgamation or otherwise; or
5.6. the absence or deficiency of powers on the part of the Guarantor to give Guarantees and/or
Indemnities or any irregularity in the exercise of such powers.
6. Notwithstanding anything contained hereinabove, the liability of the Guarantor hereunder shall not
exceed the rupee equivalent of ………………………………………. (In words) being the 10% of the Contract
Price.
7. This Guarantee will expire on _______________. Any demand or claim under this Guarantee must be
received by the Guarantor by ______________ and if no such demand or claim has been received by
the Guarantor by the date mentioned as aforesaid, then all the rights of the Bank under this
Guarantee shall cease.
8. For all purposes connected with this Guarantee and in respect of all disputes and differences under or
in respect of these presents or arising there from the courts of Bombay city/ Mumbai city where the
Bank has its Registered Office shall alone have jurisdiction to the exclusion of all other courts.
IN WITNESS WHEREOF the Guarantor has caused these presents to be executed on the day, month and
year first herein above written as hereinafter appearing.
SIGNED AND DELIVERED BY

the within named Guarantor,
__________________________,
by the hand of Shri.__________,
its authorized official.

IDBI Bank Limited
14. DEED OF INDEMNITY
(On Stamp Paper of Rs. 500/- and submitted by the Successful Bidders)
This Deed of Indemnity executed at Mumbai on the ______ day of _______ by

________________________________________<insert name of the Successful Bidder> (hereinafter
referred to as “the Obligor” which expression shall unless it be repugnant to the context, subject or
meaning thereof, shall be deemed to mean and include successors and permitted assigns);
IN FAVOUR OFIDBI Bank Limited, a company registered and incorporated under the Companies Act, 1956
(1 of 1956) and a company under section 2 (20) of Companies Act 2013 (18 of 2013)and a banking
company within the meaning of section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) having its
registered office at IDBI Tower, WTC, Cuffe Parade, Colaba, Mumbai – 400 005 (hereinafter referred to as
“Bank” which expression shall, unless it be repugnant to the subject or context or meaning thereof, be
deemed to mean and include its successors and assigns)
Now, the Bank and Successful Bidder wherever the context so permits, shall hereinafter collectively refer
to as the “Parties” and individually as a “Party”.
WHEREAS
1) The Obligor has

a) offered to Supply, Migration, Implementation and Maintenance of Centralised KYC Registry
Solution (“Services”) as inclusively stated under sections Service Level Expectations and
Specifications Systems & Solutions;
b) represented and warranted that they have obtained all permissions, consents, licenses,
registrations, confirmations, approvals from all authorities, both regulatory and non-regulatory,
including statutory or otherwise, local, municipal, governmental, quasi-governmental, as are
required under Applicable Laws for executing the Services to the Bank and also represented and
covenanted that all above approvals shall remain in force during contract period;
c) Represented and warranted that the aforesaid Services offered to Bank do not violate any
provisions of the applicable laws, regulations or guidelines including legal and environmental. In
case there is any violation of any law, rules or regulation, which is capable of being remedied the
same will be got remedied immediately to the satisfaction of Bank;
d) represented and warranted that they are authorized and legally eligible and otherwise entitled and
competent to enter into such contract(s) with Bank;
2) Bank, relying and based on the aforesaid representations and warranties of the Obligor, has agreed
to avail the services of the Obligor on the terms and conditions contained in its Contract dated
____________________ (the Contract) with the Obligor;
3) One of the conditions of the aforesaid Contract is that the Obligor is required to furnish an indemnity
in favor of Bank indemnifying the latter against any loss, damages or claims arising out of any
violations of terms and conditions of the Contract, applicable laws, regulations, guidelines during the
execution of Supply/migration/installation/services to Bank over the contract period as also for

IDBI Bank Limited
breach committed by the Obligor on account of misconduct, omission and negligence by the Obligor
with regard to the terms of Contract.
4) In pursuance thereof, the Obligor has agreed to furnish an indemnity in the form and manner and to
the satisfaction of Bank as hereinafter appearing;
NOW THIS DEED WITNESSETH AS UNDER:
In consideration of Bank having agreed to award the aforesaid contract to the Obligor, more particularly
described and stated in the aforesaid Contract, the Obligor do hereby agree and undertake that:
1. The Obligor shall, at all times hereinafter, save and keep harmless and indemnified Bank, including
its respective directors, officers, and employees and keep them indemnified from and against any claim,
demand, losses, liabilities or expenses of any nature and kind whatsoever and by whomsoever made in
respect of the said Contract and any damage caused from and against all suits and other actions that may
be instituted taken or preferred against Bank by whomsoever and all losses, damages, costs, charges and
expenses that Bank may incur by reason of any claim made by any claimant for any reason whatsoever or
by anybody claiming under them or otherwise for any losses, damages or claims arising out of all kinds of
accidents, destruction, deliberate or otherwise, direct or indirect, from those arising out of violation of
applicable laws, regulations, intellectual property rights, patents, copy rights, guidelines and also from the
environmental damages, if any, which may occur during the Contract period.
2. The Obligor further agrees and undertakes that the Obligor shall, during the Contract period,
ensure that all the permissions, authorizations, consents are obtained from the local and/or municipal,
statutory, regulatory and/or governmental authorities, as may be required under the applicable laws,
regulations, guidelines, orders framed or issued by any appropriate authorities.
3. The Obligor further agrees to provide complete documentation of all sub-systems, operating
systems, systems software, utility software and other software, they are having. The Obligor shall also
provide licensed software for all software services, whether developed by it or acquired from others for
performing the obligations under the Contract. The Obligor shall also indemnify and keep indemnified IDBI
against any levies / penalties / claims / demands litigations, suits, actions, judgments, and or otherwise ion
account of any default and or breach and or otherwise in this regard.
4. If any additional approval, consent or permission is required by the Obligor to execute and perform
the Contract during the currency of the Contract, they shall procure the same and/or comply with the
conditions stipulated by the concerned authorities without any delay.
5. The obligations of the Obligor herein are irrevocable, absolute and unconditional, in each case
irrespective of the value, genuineness, validity, regularity or enforceability of the aforesaid Contractor the
insolvency, bankruptcy, re-organization, dissolution, liquidation or change in ownership of Bank or Obligor
or any other circumstance whatsoever which might otherwise constitute a discharge of or defense to an
indemnifier.

IDBI Bank Limited
6. The obligations of the Obligor under this deed shall not be affected by any act, omission, matter or
thing which, would reduce, release or prejudice the Obligor from any of the indemnified obligations under
this indemnity or prejudice or diminish the indemnified obligations in whole or in part, including in law,
equity or contract (whether or not known to it, or to Bank).
7. This indemnity shall survive the aforesaid Contract.
8. Any notice, request or other communication to be given or made under this indemnity shall be in
writing addressed to either party at the address stated in the aforesaid Contract and or as stated above.
9. This indemnity shall be governed by, and construed in accordance with, the laws of India. The
Obligor irrevocably agrees that any legal action, suit or proceedings arising out of or relating to any this
indemnity may be brought in the Courts/Tribunals at Mumbai. Final judgment against the Obligor in any
such action, suit or proceeding shall be conclusive and may be enforced in any other jurisdiction, by suit on
the judgment, a certified copy of which shall be conclusive evidence of the judgment, or in any other
manner provided by law. By the execution of this indemnity, the Obligor irrevocably submits to the
exclusive jurisdiction of such Court/Tribunal in any such action, suit or proceeding.
10. Bank may assign or transfer all or any part of its interest herein to any other person. Obligor shall
not assign or transfer any of its rights or obligations under this indemnity, except with the prior written
consent of the Bank.
The words and expressions not specifically defined shall have the same meanings as are respectively assigned
to them in the Bid Document.
IN WITNESS WHEREOF the Obligor has signed these presents on the day, month and year first above
written.
Signed and Delivered on behalf of )

( ___________________ )
by the hand of ___________________,)
_________, the authorized official )
of the Obligor )

IDBI Bank Limited
SECTION – 6
ANNEXURE-I - TECHNICAL AND FUNCTIONAL SPECIFICATION COMPLIANCE
Ref. No: IDBI/RFP/18-19/022

The technical specifications are given below and bidders have to provide compliance for the same.
Documentary
evidence/
Sl. Bidder’s
configuration
Description response
no details to
(RA/CU/UA)
achieve the
functionality
1.
The Software should have the capability for uploading the files in
respect of individuals/non-individual / legal entities, as and when
mandated by RBI / GOI / IBA /CKYC Regulator. In case the field
structure is different for the above entities, the same should be
taken
2. The care of.application should support and be compatible, in case
software
any existing set up is changed / upgraded, including if account
opening is centralized at a later date.
3. The solution should support Windows versions 7 and above.
4. The vendor should have proper license to use third party software,
if any, and bank will not be liable in the event of any legal
complications arising out of it. Proof of license should be provided
to the bank, in such cases.
5. The software should not change any configuration of PCs /
Desktops / Scanners used at the branches
6. The software application should adhere to and comply with bank’s
password policy enforcement.
7. Maker-checker must be available wherever manual intervention

authentication is envisaged
8. The software application and scanning utility should conform to all
regulatory, statutory, legal acts and rules including IT Act 2000 /
2008 and subsequent amendments.
9. The vendor should provide support, if the Bank switches over to
any other application for implementing CKYCR.
10. For the management system, all activities at admin console should
have an audit trail of all logon attempts and operations.
Confidential Logs should be tamper-proof. Tools should be provided
to check the integrity of logs.
11. The software application should have real-time MIS Dashboard,
duly displaying the details of accounts opened, uploaded,
approved, rejected on a daily basis. It should also have the ability to
add new reports as and when required
IDBI Bank Limited
12. The Software application should have manual /automated scanning

facilities
13. The Software application should provide all process flow
history/back up and data.
14. The Software application should have capacity to login atleast 8,000
users simultaneously.
15. The software application should have facilities like
Search/Upload/Download/Bulk upload/Bulk Download and reverse
upload.
16. The Software application should have complete solution of

Probable and Confirm match.
17. The Software application should integrate previous data and history
of previous vendor in their system/application.
18. The Software application should provide updation module for
existing CKYC Number
19. The software/module should be seamlessly integrate with other
banking products/ systems like Core banking system, Document
management System(DMS),Loan Application processing system
(LAPS), Business Correspondent and Business facilitator (BC/BF)
and any other such system to extract the required data as per
CKYCR requirements.
20. The
2 software should have the capability to capture/modify the data
as per CKYCR requirements and update the legacy tables
accordingly and The software application should have the capability
for uploading the files, in respect of legacy accounts and all
accounts being opened. Presently Bank having customer base of
approx. 2 crores which includes Legacy data of approx. 35 lakhs
(From 1st Jan 2017 to 30th Sept. 2018) 15% growth in customer
base YOY.
21. The
3 software should comply with the guidelines issued by RBI,
CERSAI and other regulatory authorities.
22. The
4 system should have the capabilities for automated
upload/download/update facilities from/to CERSAI, Core Banking
and other systems integrated to this module.
23. Application
5 should have facility to validate the data at various
level/stages.
24. The
6 proposed solution should be capable of uploading the scanned
copies such as photo, proof of identity and proof of address into the
application electronically with CKYCR system and auto setting has
to be configured for those scanned images as per the CERSAI
specification of CKYCR.
25. Application
7 should have facility to administrative handling of
different work group.

IDBI Bank Limited
26. Various
8 types of reports e.g. Dashboard should be available in this
application including the tracking mechanism i.e. tracking of status
of the rejected records from CERSAI and its rectification.
27. The
9 Application Solution should be made ready for moving into
production after UAT test and acceptance so as to enable the bank
for full compliance under CERSAI act.
28. The
1 selected Bidder has to implement the entire solution in DC
0 fallback), DR and UAT setup of the Bank.
(with
29. Solution
1 should have uptime of 99.5%.
1
30. All1 patch update and patch management of Solution modules has to
2
be deployed as per Bank requirement .
31. The
1 Bidder shall conform the integrity of the solution supplied i.e.
the 3solution is free from bugs, malware, covert channels in code
etc..
32. Bidder
1 has to install /re-install the supplied solution in the servers
and4support the same during the entire period without any extra
cost to the Bank.
33. During
1 the contract period if OEM of OS/DB solution announces
regarding
5 the End of Support the successful bidder has to migrate
the solution to the newer version of OS/DB without additional cost
to the Bank.
34. The
1 solution proposed by the Bidder should be able to migrate to
the 6 newer version of Operating Systems/Data Base
Systems/Browsers without any extra cost to the Bank.
35. The
1 solution should support the Web browsers viz. Internet
7
Explorer 8 & above.
36. The
1 selected Bidder should facilitate for migration of the data from
8
existing/ previous system to New Application
37. The
1 solution should be complied with Cyber Security norms. The
9 should provide documents / declaration to the Bank.
bidder
38. The
2 selected bidder should provide support for Data archival,
0
retrieval and purging as per the requirement of the Bank.
39. Bidder
2 has to provide hardware sizing and the Solution requirement
(including
1 OS, Application/ Web / Database Server, Browsers, etc..)
for their solution. The solution should handle uploading of
customer data to CERSAI portal without any down time.The
application solution should be able to handle the above
requirements. The bidder must take into account the above points
and suggest the size of the hardware at the commencement of the
project itself and ensure that the resource utilization is always
within 70% at any point of time.

IDBI Bank Limited
40. The
2 system must be scalable to initially for a minimum 25,000
customers
2 per day and going forward without any limitation to
accommodate new branches/offices /software’s/use and also for
handling bulk volumes of legacy data. Presently Bank having
customer base of approx. 2 crores which includes Legacy data of
approx. 35 lakhs (From 1st Jan 2017 to 30th Sept. 2018) 15%
growth in customer base YOY.
41. Information
2 regarding any modification required in the proposed
solution
3 to meet the intent of the specifications and state-of-the art
technology shall be provided. However, the Bank reserves the right
to adopt the modifications / superior features suggested/offered.
42. The
2 Bidder shall provide all other required equipments and/or
services,
4 whether or not explicitly mentioned in this RFP, to ensure
the intent of specification, completeness, operability,
maintainability and upgradability
43. The
2 selected bidder shall own the responsibility to demonstrate
that6the services offered are as per the specification/performance
stipulated in this LRFP and as committed by the bidder either at site
or in bidder’s work site without any extra cost to the Bank.
44. The
2 broad scope of project envisages a complete solution for
Central
7 Know Your Customer Registry which includes supply,
installation, design, sizing, customization, configuration,
integration, maintenance, support of the software and other
components required. This would also envisage parameterization,
historical data management, verifying data quality, migrating data,
user acceptance testing, documentation, trainings, knowledge
transfer and support.
45. The
2 proposed CKYCR Software should meet the present/future
8
Government/ Regulatory / CERSAI.
46. The
2 scope of the Services, Maintenance and support is to be
9
provided for the entire period of the contract.
47. Bidder
3 must be authorized representative for the CP and submit
proof
0 of the same of the CKYCR application and solution should be
web based.
48. The
3 Bidder should Install/re-install, configuration/re-configuration
of 1 CKYCR application, OS, Database & other
software/utilities/Drivers for Production, UAT and Archival setups
during the contract period and also maintain and support the
present/future proposed interfaces to CERSAI should be provided
without any additional cost to the Bank.
49. On
3 the job training on Application installation, re-installation,
configuration,
2 administration and day-to-day support operations to
be provided to designated Officers of the Bank.

IDBI Bank Limited
50. Bidder
3 should identify dedicated technical support co-coordinators
who3 would provide technical support to the Bank’s team and
ensure smooth completion of day to day activities. Support should
be available on Onsite/ Offsite currently at Mumbai and Navi
Mumbai on all Business days during 08:00 to 20:00 Hours to the
Bank. If bidder is not able to resolve the issue then the bidder has
to visit to the Bank's premises for resolving the same at no extra
cost to the Bank. The support should be available on call also.
51. The
3 licenses for the proposed solution should be enterprise wide
and4there should not be any restrictions in issuing licenses based on
no of users, no of branches, no of channels integrated, no of
systems integrated, no of uploading/downloading documents or
transactions or files and asset size of bank etc..
52. The
3 proposed solution should be capable to identify De-duping of
5
customer at the time of boarding.
53. The
3 proposed solution should be capable of providing an interface
to search
6 through API on CERSAI platform to check whether the
required CKYC is present in CERSAI database or not.
54. Any changes to be carried out in the CKYC Application due to
various direction issued by Regulator / Statutory body etc which
require API’s, Should be provided by successful bidder, during the
contract period.
55. The
3 proposed solution should be capable of sending the
information
7 as per the escalation matrix for non-uploading of
document or information in stipulated time given by CKYCR to
different levels as per Bank’s requirement.
56. The
3 proposed solution should be capable of providing details to
Bank8 and other monitoring authorities for progress / pendency of
the work of screening / scrutiny of the work under correspondence
with the field functionaries
57. The
3 proposed solution should be capable of maintaining proper
9 of uploading of customer data.
history
58. The
4 proposed solution should be capable of receiving notification /
deficiency
0 from CKYCR and will give email to respective branch/user
under copy to administrator/ZO user.
59. The
4 proposed solution should be capable to send SMS/email alert
to respective
1 customers whose notification comes to the branch. It
should have a workflow and all interaction with www.ckycindia.in
or the CKYCR system should happen through secure FTP(File
transfer protocol) and SSL(Secured Sockets Layer). Bank’s SMS and
email gateway details will be disclosed separately with successful
bidder.
60. The
4 proposed solution should integrate with CKYCR system using
2 server class III certificate. Bank will provide the same.
single
61. Users
4 should be able to login through Bank’s Active Directory.
3

IDBI Bank Limited
62. System
4 should digitally sign the zip folder before upload as per
4
requirements of CKYCR.
63. System
4 should place all files on SFTP and it should be capable of
5
reading the responses automatically.
64. The
4 activities of every user in workflow should be logged by the
system
6 automatically for each record and the same should be
maintained.
65. Detailed
4 process documentation, Standard operating procedures
and7management of solution should be created and submitted to
the bank.
Scoring methodology for functional parameters:

Feature Status Short form
Readily Available RA
Customization CU
Not supported /Unavailable UA
Signature:
Name of the Authorized Person: (Authorized for this RFP)
Designation:
Company Seal:

IDBI Bank Limited
ANNEXURE-IIBIDDER’S PROFILE
RFP Ref. No. IDBI/ RFP/18-19/022 dated _______________
Sr. Description Details to be mentioned

1 Registered Office Address of the Bidder
Correspondence address at Mumbai with contact person/s
2
name/s, telephone number, mobile number etc..
Type of organization & year of incorporation / Registration
3 (Copy of certificate of registration / incorporation to be
submitted)
Name and designation of the person authorized to sign the Bid
4 / proposal and all other documents incidental to the Limited
tender.
Alternate Contact person/s name/s, telephone number, mobile
5 number and escalation matrix for the purpose of this Limited
tender.
6 PAN No. (Copy of PAN card to be submitted)
7 GST No. (Copy of GST reg. to be submitted)
Sign of Authorized Signatory

Name:
Mobile & Email id:
Company Seal:
Date:
Place:

IDBI Bank Limited
ANNEXURE-III- ELIGIBILITY CRITERIA COMPLIANCE

Ref.No :IDBI/RFP/18-19/022
Compliance
Sr. Eligibility Criteria Documents to be provided
(Yes/No)
1 Bidder must be a Government Documentary Proof to be attached
Organization / PSU / PSE / LLP or Private / (Certificate of
Public limited company in India at least Incorporation/Registration)
for the last 3 years as on 31/03/2018
2 The bidder should be an OEM or The bidder, on their company’s
Authorised Partner of OEM for supply of letter head shall provide a self-
licenses and solution implementation and declaration about their OEM status.
maintenance support under warranty / In case they are an authorized
AMC / ATS for the solution. representative, authority letter
from OEM on their letter Head
needs to be provided as per format.
3 If OEM is bidding directly they cannot Letter of confirmation from OEM
submit another bid with any Bidder. in case if OEM is bidding
directly.
One Bidder can bid only with one
OEM and similarly one OEM can bid with Letter of confirmation from the
only one Bidder Bidder and OEM.
4 If Bidder (partner of OEM) is not able to Letter of confirmation from OEM
fulfill its obligation to support the need to be submitted
solution during the contract period, OEM
will have to ensure support as per
contract. An undertaking from the
OEM to this effect must be submitted
5 The proposed Solution should be Documentary Proof of order /
implemented in at least 2 Scheduled contract copy / customer
Commercial Banks in India out of which 1 credentials
should be Public Sector Bank.
6 The Bidder should have an Annual FY 2015-16 Audited/Certified
Turnover of at least Rs. 5 crore or above FY 2016-17 Financial
(from Indian Operations Only) in each of FY 2017-18 statements.
the last three financial years. Provisional
7 The Bidder must be net profit (after tax) FY 2015-16 financial
making entity (from Indian operations FY 2016-17 statement only
only) continuously for the last three FY 2017-18 for FY 2017-18
years, that is financial years may be
accepted.
8 Bidder should have direct Letter of confirmation from the
support/operational office in Bidder
Mumbai/Navi Mumbai.
9 The bidder should not have been The bidder on their company’s
blacklisted by any of Government letter head shall provide an
Authority or Public Sector Undertaking undertaking to this effect.
(PSUs). In case, in the past, the name of
their Company was blacklisted by
IDBI Bank Limited
any of the Govt. Authority or PSUs, the

name of the company or organization
must have been removed from the black
list as on date of submission of the
tender, otherwise the bid will not be
considered. There should be no vigilance
and/or court case pending against the
bidder and no inquiry or investigation
should pending against them from any
statutory regulatory and/or investigation
agency.
10 The Bidder to provide an undertaking on
his letter head that all the functional Letter of confirmation from
and technical requirements highlighted as Bidder.
part of Technical Scope are covered in
totality in the proposal submitted by the
Bidder.
11 Procurements through MSMEs will be as Copy of NSIC certification to be
per the policy guidelines issued by submitted.
Ministry of Micro, Small and Medium
Enterprises (MSME), GOI from time to
time.
MSMEs registered under the SPRS (Single
Point Registration Scheme) of NSIC and
complying with all the guidelines there
under as well as those issued by GOI from
time to time shall be eligible.
MSMEs meeting all the eligibility criteria
laid down in this RFP shall be eligible to
bid for this RFP (Supporting documents of
NSIC registration to be submitted).
Exemptions regarding Tender document
fees and EMD shall be available to the
eligible MSMEs.
Signature:
Name of the Authorized Person:
Designation:
Company Seal:

IDBI Bank Limited
ANNEXURE IV- LIST OF DOCUMENTS TO BE SUBMITTEDIN RESPONSE TO THE RFP
Ref.No. IDBI/PCell/ RFP/18-19/022
Submitted
Sr. Documents to be submitted
( Yes / No)
1 DDs (EMD & BID document fee) Yes / No
2 Unconditional Acceptance of Terms and Conditions of RFP (Section 5.1) Yes / No
3 Bidder’s profile (Annexure-2) Yes / No
4 Technical Bid form (Section 5.2) Yes / No
5 Self-Declarations by Bidder (Section 5.4) Yes / No
6 Manufacturer’s Authorization (MAF) Letter from the OEM(Section 5.5& 5.6) Yes / No
7 Power of Attorney as per format provided in RFP (Section 5.7) Yes/No
(accompanied by certified true copy of Board Resolution)
8 Request for refund of EMD(Section 5.8) Yes/No
9 Eligibility Criteria Compliance(Section 6- Annexure-3) Yes / No
(accompanied by all the supporting documents)
10 Technical Specifications Compliance (Section 6- Annexure-1) Yes / No
11 Information Security Certificate(Section 5.9) Yes / No
12 Integrity Pact (On Stamp Paper of Rs. 500/-) (Section 5.10) Yes/No
13 Contact details along with escalation matrix of Central Helpdesk / support Yes / No
center (Bidder and OEM)
14 Masked Commercial Bid Yes / No
15 Signed Copy of RFP Yes / No
16 Duly signed copy of Bank’s Response to pre-bid queries, Corrigendum, Yes / No
Addendum (if Any)
Name of the Authorized Person:

Designation:
Contract no.:
Email:

IDBI Bank Limited
ANNEXURE-V- FORMAT OF PRE – BID QUERIES

To be submitted in excel sheet
Ref. No : IDBI/PCell/ RFP/18-19/022

Bidder Name :
Contact Person :
Contact no / email id:
Sr. RFP Ref Page no RFP Clause no Existing clause Details Clarification Sought
1
********* END OF BID DOCUMENT**********

RFPfor Supply Implmentationand Maintenanceof Centralised KYCRegistry Solution

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RFP FOR SUPPLY, IMPLEMENTATION AND MAINTENANCE

IDBI Bank Limited

Request for Proposal

Ref No.: IDBI/RFP/18-19/022 dt. 13-Nov-2018 Page 1 of 111

Table of Contents .................................................................................................................................................. 2

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DOCUMENT CONTROL SHEET

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It may be noted that notice regarding corrigenda, addendums, amendments, time-extensions,

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3.3. The EMD( Earnest Money Deposit) shall be forfeited:

5. COST OF RFP/BID DOCUMENT AND EXPENSES INCURRED WHILE BIDDING

7. ELIGIBILITY CRITERIA FOR BIDDERS

Sr. Eligibility Criteria Documents to be provided

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otherwise the bid will not be considered. There should be no

8. BID EVALUATION CRITE RIA (BEC)

9. GUILDELINES FOR BIDDERS

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9.2. Commercial Bids of only technically qualified Bids will be opened.

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9.15. Prices quoted should be EXCLUSIVE of all applicable taxes.

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10. PAYMENT TERMS

Part I: Payment for the Supply of required Software/Solution, Design, Installation,

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signed by authorized signatory of the bank not below

Note :- *Go-Live indicated the solution to be capable of the following processes :

i. Should fetch the records from Finacle core application.

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Part II: Payment for Hardware

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iii. IDBI Bank reserves the rights to dispute/deduct payment/withhold payments/further

11. DELIVERY PERIOD AND LOCATION

Stage Phase of the project Duration

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12. DELIVERY REPORTS

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1.20. Each page should be stamped and initialed by authorized signatory.

1.22.1. Type of bid (Technical or Commercial)

1.22.2. Reference Number (IDBI – RFP – ………..)

1.22.3. Due Date

1.22.4. Name of Bidder

1.22.5. Name of the Authorized Person/Mobile Number of the bidding entity.

Ref No.: IDBI/RFP/18-19/022 dt. 13-Nov-2018 Page 23 of 111

2. DOCUMENTS TO BE SUBMITTED ALONG WITH THE BID

i. DD for EMD and Bid amount.

3. CLARIFICATION OF BID DOCUMENT

Ref No.: IDBI/RFP/18-19/022 dt. 13-Nov-2018 Page 25 of 111

8. PERIOD OF VALIDITY OF BIDS

9. FORMAT AND SIGNING OF BID

Ref No.: IDBI/RFP/18-19/022 dt. 13-Nov-2018 Page 26 of 111

10. LOCAL CONDITIONS

11. LAST DATE FOR RECEIP T OF BIDS

12. LATE BIDS

Ref No.: IDBI/RFP/18-19/022 dt. 13-Nov-2018 Page 27 of 111

13. MODIFICATION AND WITHDRAWAL OF BIDS