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I ND U S TR IAL A U TOMATI ON PR O CE SS I ND U STRI ES

ABB Ability Performance Dashboard

Quick Start Guide

Table of Contents
About...............................................................................................................................................................................2
Login................................................................................................................................................................................2
User Interface................................................................................................................................................................2
Service Activity Tab (Service) ....................................................................................................................................3
Additional Service Activity Tab Functionality. ..................................................................................................3
Site Work Order Summary Dashboard.............................................................................................................. 4
Performance Accelerators Tab (Perf Accel) ............................................................................................................6
Extended Advisor Tab (Ext Advisor) ........................................................................................................................ 7
Operational Efficiency Tab (Oper Eff) ..................................................................................................................... 7
Connected Engineer Tab (Conn Eng)...................................................................................................................... 8
Take a Skills Assessment...................................................................................................................................... 8
Previous Survey Results – Individual View ........................................................................................................9
Site Functions/Skills/Training – Team View...................................................................................................10
Support Tab.................................................................................................................................................................12
Revision History .................................................................................................................................................... 13

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We reserve the right to make technical changes or modify the contents of this document without prior notice. ABB does not accept any responsibility whatsoever for
potential errors or possible lack of information in this document. We reserve all rights in this document and in the subject matter and illustrations contained therein.
Any reproduction, disclosure to third parties or utilization of its contents – in whole or in parts – is forbidden without prior written consent of ABB. Copyright© 2020
ABB. All rights reserved.
 ABB ABI LI TY PERFORMAN C E DASH BOAR D QUI CK START GUI DE

About
The ABB AbilityTM Performance Dashboard (hosted on Grafana) is a dashboard that syncs with
ServicePro once daily and can be used to quickly visualize service activity data.

If support is needed, send an email to us-theabbconnectedengineer@abb.com

This dashboard is constantly evolving. Screens may vary slightly but functionalit y is similar.

Login
For tool to function properly, use Chrome or Edge browsers. Log in to the tool by selecting the Sign in
with OAuth button. Currently, other methods are available but should not be used at this time.

Non-ABB emails can be set up with an ABB account by going HERE.

1 4 5 6 7 8

2 9

User Interface
1 Dashboard Tabs Select various tabs for desired functionality. Some are not active to date.
2 Site Selection Select dropdown to select sites.
3 Breadcrumb Trail Use for navigation.
4 Favorites Select to save favorite dashboards.
5 Share Share and customize dashboards with these options.
6 View Mode Select to toggle between cycle view mode (less options) and kiosk mode.
Select time range from presets or customize a range. Depending on view, carats
7 Time Range
may be present to move up or down to the next time range.
8 Zoom Out Range Click to expand time range (not view).
Launch Quick Start
9 Select to launch the latest version of this document from the ABB Library.
Guide

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We reserve the right to make technical changes or modify the contents of this document without prior notice. ABB does not accept any responsibility w hatsoever for
potential errors or possible lack of information in this document. We reserve all rights in this document and in the subject matter and illustrations contained therein.
Any reproduction, disclosure to third parties or utilization of its contents – in whole or in parts – is forbidden without prior written consent of ABB. Copyright© 2020
ABB. All rights reserved.
 ABB ABI LI TY PERFORMAN C E DASH BOAR D QUI CK START GUI DE

Service Activity Tab (Service)

The dashboard opens with several panels. Sites that the user has permissions to will be visible. If there
are sites not present that should be, email us-theabbconnectedengineer@abb.com.

1 2 3

1 Site List Select to search by site name and launch details. Default is all sites.
2 Site Map Panel Select a site to view dashboard for site work order summary details.
Open Work Displays the number of open work orders and the total contract hours for the
3
Orders Panel selected time range.
Top 15 Failed Displays the top 15 item failures for all sites or a specific site for a selected time
4
Items. range.
Detailed Pie
5 Further breakdown of hours by different categories (four total).
Chart Panels

Additional Service Activity Tab Functionality.

1. Select the dropdown icon in every panel to open this menu:

View expands the panel to the entire screen. Click Esc from keyboard to revert.
Share allows for these customizable share options of panel details.

More allows for export to JSON file.

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We reserve the right to make technical changes or modify the contents of this document without prior notice. ABB does not accept any responsibility w hatsoever for
potential errors or possible lack of information in this document. We reserve all rights in this document and in the subject matter and illustrations contained therein.
Any reproduction, disclosure to third parties or utilization of its contents – in whole or in parts – is forbidden without prior written consent of ABB. Copyright© 2020
ABB. All rights reserved.
 ABB ABI LI TY PERFORMAN C E DASH BO AR D QUI CK START GUI DE

2. Select any blue text at the top of a column to sort content in ascending or descending order.

3. Select data from legends to remove data from the pie chart.

4. Select any hyperlink under Top 15 failed items to launch a detailed incident summary.

Site Work Order Summary Dashboard

1. To open a specific site work order summary dashboard, select a site from the Site Map Panel. Panels
on this dashboard include: Open Work Orders with details, Support Service Hours by category and
updated work orders. Note that there may be several pages at the bottom of the screen.

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We reserve the right to make technical changes or modify the contents of this document without prior notice. ABB does not accept any responsibility w hatsoever for
potential errors or possible lack of information in this document. We reserve all rights in this document and in the subject matter and illustrations contained therein.
Any reproduction, disclosure to third parties or utilization of its contents – in whole or in parts – is forbidden without prior written consent of ABB. Copyright© 2020
ABB. All rights reserved.
 ABB ABI LI TY PERFORMAN C E DASH BOAR D QUI CK START GUI DE

2. From the Open Work Order panel on the left, click on any system to view the component list for a
system. In addition, any incidents for that system are also detailed in this panel below the component
list.

3. Change systems by selecting any system from the left panel.

4. Select View Site System Summary Dashboard toggle for this view.

From these panels, system component lists and incident details can be launched.

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We reserve the right to make technical changes or modify the contents of this document without prior notice. ABB does not accept any responsibility w hatsoever for
potential errors or possible lack of information in this document. We reserve all rights in this document and in the subject matter and illustrations contained therein.
Any reproduction, disclosure to third parties or utilization of its contents – in whole or in parts – is forbidden without prior written consent of ABB. Copyright© 2020
ABB. All rights reserved.
 ABB ABI LI TY PERFORMAN C E DASH BOAR D QUI CK START GUI DE

Performance Accelerators Tab (Perf Accel)

In this tab, analytics are applied to raw data and converted to KPIs (Key Performance Indicators). They
are then sorted and prioritized based on triggered condition monitors. This helps protect against
failures before they occur.

1. Currently, this dashboard is populated with demo data.

2. Select a KPI name to launch details.

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We reserve the right to make technical changes or modify the contents of this document without prior notice. ABB does not accept any responsibility w hatsoever for
potential errors or possible lack of information in this document. We reserve all rights in this document and in the subject matter and illustrations contained therein.
Any reproduction, disclosure to third parties or utilization of its contents – in whole or in parts – is forbidden without prior written consent of ABB. Copyright© 2020
ABB. All rights reserved.
 ABB ABI LI TY PERFORMAN C E DASH BOAR D QUI CK START GUI DE

Extended Advisor Tab (Ext Advisor)

Under development.

Operational Efficiency Tab (Oper Eff)

Under development

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We reserve the right to make technical changes or modify the contents of this document without prior notice. ABB does not accept any responsibility w hatsoever for
potential errors or possible lack of information in this document. We reserve all rights in this document and in the subject matter and illustrations contained therein.
Any reproduction, disclosure to third parties or utilization of its contents – in whole or in parts – is forbidden without prior written consent of ABB. Copyright© 2020
ABB. All rights reserved.
 ABB ABI LI TY PERFORMAN C E DASH BOAR D QUI CK START GUI DE

Connected Engineer Tab (Conn Eng)

This dashboard is personalized to you; The Connected Engineer. See what functions and skills are
required at each of your sites and get specific training details. Take a self-assessment to see if your
skills are where they need to be.

Take a Skills Assessment

1. This feature helps you know where your skill set stands. Feedback from your results will appear in the
dashboard on the Conn Eng tab. Only you and your manager will have access to your results. Click
the blue Skills Assessment Survey.

2. Take the comprehensive survey or individual skills assessment by function.

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We reserve the right to make technical changes or modify the contents of this document without prior notice. ABB does not accept any responsibility w hatsoever for
potential errors or possible lack of information in this document. We reserve all rights in this document and in the subject matter and illustrations contained therein.
Any reproduction, disclosure to third parties or utilization of its contents – in whole or in parts – is forbidden without prior written consent of ABB. Copyright© 2020
ABB. All rights reserved.
 ABB ABI LI TY PERFORMAN C E DASH BOAR D QUI CK START GUI DE

3. Once the self-assessment is complete, learning activities for that function populates.

Previous Survey Results – Individual View

1. Once any surveys are completed, results populate the Conn Eng Tab. Click

to view your results..

From this screen, you can retake a specific survey by selecting from the Survey column on the right.

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We reserve the right to make technical changes or modify the contents of this document without prior notice. ABB does not accept any responsibility w hatsoever for
potential errors or possible lack of information in this document. We reserve all rights in this document and in the subject matter and illustrations contained therein.
Any reproduction, disclosure to third parties or utilization of its contents – in whole or in parts – is forbidden without prior written consent of ABB. Copyright© 2020
ABB. All rights reserved.
 ABB ABI LI TY PERFORMAN C E DASH BOAR D QUI CK START GUI DE

2. Select any Function to see your specific results breakdown along with associated training.

3. Select any skill to further filter learning activities.

Site Functions/Skills/Training – Team View

1. To see how the service engineering staff (as a whole) is performing at a site, select

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We reserve the right to make technical changes or modify the contents of this document without prior notice. ABB does not accept any responsibility w hatsoever for
potential errors or possible lack of information in this document. We reserve all rights in this document and in the subject matter and illustrations contained therein.
Any reproduction, disclosure to third parties or utilization of its contents – in whole or in parts – is forbidden without prior written consent of ABB. Copyright© 2020
ABB. All rights reserved.
 ABB ABI LI TY PERFORMAN C E DASH BOAR D QUI CK START GUI DE

1. Select one or several sites from the site selection along with a time range.

2. Select a Function from the list. Ratings and skill priorities populate.

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We reserve the right to make technical changes or modify the contents of this document without prior notice. ABB does not accept any responsibility w hatsoever for
potential errors or possible lack of information in this document. We reserve all rights in this document and in the subject matter and illustrations contained therein.
Any reproduction, disclosure to third parties or utilization of its contents – in whole or in parts – is forbidden without prior written consent of ABB. Copyright© 2020
ABB. All rights reserved.
 ABB ABI LI TY PERFORMAN C E DASH BOAR D QUI CK START GUI DE

3. Select any specific skill from the list for training details.

Support Tab
The new support tab launches these resources.

Note: for Remote Insights to launch, it must be previously loaded onto your device. To learn
more, visit the Inside+ page HERE. For the Quick Start Guide, click HERE.

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We reserve the right to make technical changes or modify the contents of this document without prior notice. ABB does not accept any responsibility w hatsoever for
potential errors or possible lack of information in this document. We reserve all rights in this document and in the subject matter and illustrations contained therein.
Any reproduction, disclosure to third parties or utilization of its contents – in whole or in parts – is forbidden without prior written consent of ABB. Copyright© 2020
ABB. All rights reserved.
 ABB ABI LI TY PERFORMAN C E DASH BOAR D QUI CK START GUI DE

Revision History

Rev. Description Date Dept./Init.

A Initial Version JUNE 2020/ RM, JLS
B Update for Service Activity, Performance Accelerators and AUG 2020/ RM, JLS
Connected Engineer and Support. Added TOC.

ABB Ability Performance Dashboard Quick Start Guide 9AKK107964 Rev A.docx 8/24/2020 1:46 PM
Judith L. Salopek

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We reserve the right to make technical changes or modify the contents of this document without prior notice. ABB does not accept any responsibility w hatsoever for
potential errors or possible lack of information in this document. We reserve all rights in this document and in the subject matter and illustrations contained therein.
Any reproduction, disclosure to third parties or utilization of its contents – in whole or in parts – is forbidden without prior written consent of ABB. Copyright© 2020
ABB. All rights reserved.