Dionne Galloway

Elk Grove CA, 95757

Dijgalloway@gmail.com
(916) 216-1739

I am a Health Care professional with over 4 years experience in Patient Access. I have interest
in serving patients and delivering healthcare related programs. I am scheduled to graduate with
my Master’s degree in Public Health with a concentration in Health Education and Behavioral
Sciences in August of 2020.

EMPLOYMENT: December 2019-Present

Radnet
Patient Service Representative/Scheduler
 Places outgoing calls to schedule patient exams when receiving scripts and electronic
orders.
 Places calls to referring physicians for patients expressing difficulty with scheduling.
 Maintains good rapport with referring physicians, secretaries and clinical site staff.
  Enters accurate information in RIS for appointment scheduling, rescheduling,
cancellation and comment entry.
 Utilizes RIS filter screens to answer questions associated with insurance, procedures and
preps.
  Communicates and interacts with all departments effectively and professionally.

Stanford Health Care, Palo Alto CA June 2016-December 2019

Lead Patient Access Representative
Supervised all areas of Patient Access Service operations
 Responsible for processing and completing necessary patient admissions/registration
paperwork. Identify patients' insurance coverage or existing financial resources and
documents for billing and compliance requirements and payment of services
 Provided formal training to new patient representative employees on healthcare
applications, workflow process and tools in both inpatient and out-patient settings
 Provide weekly productivity and key performance indicators and standards while
following planned priorities as set by the department leadership
 Resolution Leader in managing escalations and any advanced or complex registration
issues from patient access representatives.
 Responsible for patient registration functions and eligibility management and was the
lead point person to facilitate optimal performance of the front-end registration
process/revenue
 Lead in implementation of standards and systems to enhance quality, consistency,
efficiency of new patient registration representatives
 Monitor and provide data metrics to ensure that the integrity and accuracy of registration
data is maintained
  As lead, I ensure that the processes and systems for registration are standardized and
optimized for efficient and effective flow of patients within the department and the
organization
 Ensures that point-of-service cash collections are performed against expected revenue
goals and reported on a regular basis
 Ensures compliance with policies and directives issued by Medicare, Medicaid, Third
Party Payors, and others as needed
 Sat in on the interview process and helped with the selection of potential candidates
 Implemented and helped facilitate the optimization of new workflow processes

University of California Riverside October 2013 to December 2015

Housing, Dining and Residential Services - Cashier/Serve
 Provided Hostess and Cashier services to students and Alumni at the Alumni House
dinning location.

EDUCATION:

University of California Riverside - Bachelor of Science in Sociology (2015)

Azusa Pacific University College - Masters in Public Health with a concentration in Health
Education/Behavioral Sciences (Anticipated Graduation, September 2020)

RELEVANT COURSEWORK:
 Health Care Policy, Law, and Society  Social & Behavioral Theory & Application
 Foundations of Public Health  Biostatistics
 Health Services Administration  Environmental Health

VOLUNTEER EXPERIENCE:

 Worked as Receptionist for California U.S. Congressional candidate, Dr. Ami Bera
 Worked as an intern for the 2008 Barack Obama Campaign
 Served food at homeless shelters during undergraduate school years and summer months
 Attended numerous leadership programs; including The Lead America Medical program
at UC Berkeley, and The African American Youth leadership program at Sacramento
State University
 Volunteered as a tutor at Jefferson Elementary School, where I was responsible for
tutoring children with special needs in math and reading in the Riverside School District

 AWARDS AND RECOGNITIONS:

 Stanford Health Care Most Versatile Employee 2017

 Stanford Health Care Ambassador of the Month 2016

  Based on academic achievement, was nominated and accepted to the University Honor
Society at UC Riverside

      ORGANIZATIONS:
 Member of American Medical Student Association (AMSA)
 Member of Sisters Against Social Injustice (SASI)
 Member of the Literacy initiative