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Quality-focused IT Professional with 8+ Years of experience as systems technician and software/hardware support
specialist. Proven ability to create and deliver solutions that meet objectives tied to business and technology
performance. Comfortable operating in a wide range of platforms and environments. Effective communicator; able
to explain complex processes in easy-to-understand terms for end users. Skilled in proactive identification and
resolution of critical systems/network issues.
CORE COMPETENCIES:
Natural Understanding of New Research & Problem-Solving Application Administration
and Emerging Technologies Network Infrastructure Systems Integration/Migration
Systems & Network Upgrades Testing & Troubleshooting Problem Identification/Analysis
User Training and Support Disaster Recovery Planning Windows & Mac Platforms
TECHNICAL SUMMARY:
SOFTWARE: Windows 9x/NT/2000/XP/Vista/7/PE, Microsoft Server & SBS 2000/03/08, Microsoft Exchange 03/07,
IIS 5x/6x/7x, Microsoft Office 97/2000/XP/03/07, Linux, Novell, Cisco Configuration Assistant, Internet
& System Security Programs, Command Prompt, Remote Desktop, Adobe Suites
HARDWARE: Personal Computers, SCSI/EIDE/SATA HDD's, RAM, CPU, Mother Boards, Power Supplies, Optical
Drives, Video & Sound devices, SCSI & Raid Controllers, HID's, Scanners & Printers, Monitors, Routers,
Managed Switches, Ethernet Protocols, IP Telephony Systems, PA Systems, Surveillance & Security
Systems, Power Management Systems
PROFESSIONAL EXPERIENCE
PCRX COMPUTING SOLUTIONS LLC - Port Huron, MI
Proprietor & PC/Network Technician (2007-Present)
Founded business in which I performed duties such as Installation repair and maintenance of small business
systems and networks.
Promoted to Double Agent (DA) after 5 months which are Geek Squads mobile agent performing a majority of
their work in customers' homes and businesses. While in the store, provided computer-related repairs,
upgrades and installations. Also helped customers make technology decisions and sell on-site services. While
in the field, did everything possible to resolve issues in customers’ homes and businesses.
Promoted to Counter intelligence Agent (CIA) after 3 weeks with Geek Squad after showing great work ethic
along with problem solving and repair skills. Worked in an energetic, fast-paced retail environment,
performing computer-related repairs, upgrades, installations and technical support in the store.
Responsibilities included assisting customers within the Precinct’s SOP, provide initial contact with customers,
check in products for service, perform testing to determine product needs and service solutions and to
facilitate in-store sales, upgrades, installations and service.
Hired in as and served as Counter Operations Agent (COA) for 3 weeks before promotion. Responsibilities
included Phone, Shipping Receiving and working counter after display of excellent work quality and
Repair/troubleshooting skills was quickly promoted to Computer Intelligence Agent.