Combining CAI and Intelligent RPA Bots to User deprovision

INTRODUCTION
SAP’s Conversational Artificial intelligence (CAI) platform offers developers powerful tools to create
innovative chat bots, however they become truly game-changing when they are paired with an Intelligent
Robotic Process Automation (Intelligent RPA) bot. The two bots come together to create a “super bot” of sorts
that can solve problems that would stump an individual bot. The CAI bot acts as a front end, interacting
intelligently with the user, gathering data based on conversational parameters. The Intelligent RPA bot on the
other hand acts as the back-end workhorse, executing manual actions at lighting speed whenever a user
completes a conversation. Theses back-end actions are often performed by API requests however there are
numerous scenarios in which Intelligent RPA is the most cost effective, preferred or just straight up the only
option available for development team. To get an idea of how CAI + Intelligent RPA can bring huge
composite value let’s take a look at a user deprovisioning chat bot for an ancient legacy system:

USE CASE
 Users need to deprovision themselves or another user within the system.
 Admin team reports abundant errors in deprovision requests when done
manually
 The deprovisioning system is a custom-built legacy application with NO API
SUPPORT

CAI BOT
Using SAP’s CAI platform, we can build a chat bot which is able to detect the intent, mood and desires of the
user. It uses this information to gather up the necessary information for a deprovision request: user id, last day,
archive location, etc.:
 For example, we can simply configure the bot, using the CAI platform, to ask the user for
a #datetime entity, like so:

.
 Therefore, if #datetime is missing from the conservation memory the bot will prompt the user with the
following:

Once the bot has completed its conversation with the user it sends the gathered information from its
memory in an API call to the Intelligent RPA Cloud Factory where the Intelligent RPA bot is then
triggered. This web hook call is setup like so on the CAI platform:
 INTELLIGENT RPA BOT
 The Intelligent RPA bot is used to capture the various screens of the deprovision system and is
developed locally on a developer’s PC:
In order to enable API data input for the Intelligent RPA bot you need to navigate to the Memory
Context Menu, create a new folder called “IO”, a create a sub-folder to that called “Input”, and then
declare the variables you want to be available to the API there:

Once the bot has been created it gets imported to the Intelligent RPA Cloud Factory where it is then
deployed:
 This is the information that is generated by the system once the API trigger is created. We now copy
& paste this URL and payload into the CAI platform webhook call[shown in an earlier step] and we are
good to go!:

CONCLUSION
Combining all the above components will create a seamless user experience, where the CAI bot holds the users
hand through the deprovision request, and then the Intelligent RPA bot takes over to do the back-end work of
submitting the request manually because of the legacy systems LACK OF API SUPPORT. This creative
solution provided tangible benefits to the company in remarkable short time due to the simple development
processes of CAI and Intelligent RPA.
Conversational AI and Robotic Process Automation are a match made in heaven. They complement each
other’s strengths and they cover each other’s weaknesses. The problems they can solve together and the
applications they cover for are only limited by your imagination!