NetBackup 5220 and Symantec Storage Shelf TechNote –

Additional Configuration and Troubleshooting Guide

Table of Contents
Table of Contents ........................................................................................................................ 1
Introduction ................................................................................................................................. 4

Adding a Symantec Storage Shelf to an existing NetBackup 5220 appliance ........................... 5

Preparing the NetBackup 5220 ............................................................................................... 6
Opening the chassis................................................................................................................. 6
Installing the DIMMs .............................................................................................................. 8
Installing the Battery Backup Unit (BBU) onto the PCIe RAID add-in card ......................... 9
Installing the RAID card ....................................................................................................... 10
Attaching the Symantec Storage Shelf to the NetBackup 5220 ........................................... 11
Powering on the Symantec Storage Shelf ................................................................................. 12
Powering on the NetBackup 5220 ............................................................................................ 14
Configuring the Symantec Remote Management tool in the BIOS setup ............................ 16
Setting the BIOS boot order option ...................................................................................... 17
Checking for correct volume configuration and corrective actions ...................................... 21
Using the additional storage shelf volume ............................................................................ 22

RAID battery discharge ............................................................................................................ 24

RAID battery completely discharged .................................................................................... 24
RAID battery backup unit discharge/recharge cycle ............................................................ 24
Installing and removing the mainboard RAID Battery Backup Unit ....................................... 25
Removing the mainboard RAID controller Battery Backup Unit ........................................ 25
Installing the mainboard RAID Battery Backup Unit (BBU) ............................................... 26
Ports .......................................................................................................................................... 26
Control Panel details ................................................................................................................. 27
Correctly removing disk drives ................................................................................................. 28

Accessing the root shell from the command line ...................................................................... 29

Basic steps to obtain root access ........................................................................................... 29
Detailed steps to obtain root access ...................................................................................... 29
Logging into the Symantec Remote Management tool with a Web browser ....................... 31
Handling disk failures by rebuilding RAID6 and using the copyback feature ......................... 34
Rebuilding RAID6 with the automatic RAID copyback function ........................................ 34
Enabling RAID copyback functionality manually ................................................................ 35
Changing a disk drive state from "Unconfigured bad" to "Unconfigured good" ................. 36
Obtaining enclosure information .......................................................................................... 37
Locating specific hard disk drives in a Symantec Storage Shelf .......................................... 38
Replacing a faulty disk drive in a Symantec Storage Shelf .................................................. 38
Placing existing hard disk drives into a new Symantec Storage Shelf ................................. 40
Self test after mainboard replacement....................................................................................... 40
IPsec certificates during appliance reimaging .......................................................................... 41
About IPsec ........................................................................................................................... 41
Exporting and importing IPsec certificates ........................................................................... 41
Reimaging an appliance from the USB drive ........................................................................... 43
SNMP setup requirements ........................................................................................................ 45
Maintenance user commands .................................................................................................... 46

Additional state explanations .................................................................................................... 50

Collecting logs .......................................................................................................................... 50

Switching between sysadmin and root for NetBackup PureDisk appliances ........................... 52
Problem ................................................................................................................................. 52
Environment .......................................................................................................................... 52
Solution ................................................................................................................................. 52
Switching between admin and root for NetBackup appliances ................................................ 52
Problem ................................................................................................................................. 52
Environment .......................................................................................................................... 52
Solution ................................................................................................................................. 52

System BIOS Updates........................................................................................................... 54

System BIOS Settings ........................................................................................................... 54
Firmware update process, using EFI and USB ..................................................................... 56

NIC1/2 port locations ................................................................................................................ 58

RAID CLI command correction ............................................................................................... 58

Technical support ...................................................................................................................... 59

Documentation references and updates .................................................................................... 59
 Storage expansion 3

NetBackup 5220™ and Symantec Storage Shelf TechNote -

Additional Configuration and Troubleshooting Guide

Legal Notice
 Storage expansion 4

Introduction
 Storage expansion 5

Storage expansion

Adding a Symantec Storage Shelf to an existing NetBackup

5220 appliance
 Storage expansion 6





Preparing the NetBackup 5220

Opening the chassis

Storage expansion 7
 Storage expansion 8

Installing the DIMMs

 Storage expansion 9

Installing the Battery Backup Unit (BBU) onto the PCIe RAID add-in card
 Storage expansion 10

Installing the RAID card

 Storage expansion 11

Attaching the Symantec Storage Shelf to the NetBackup 5220

 Storage expansion 12

Powering on the Symantec Storage Shelf

 Storage expansion 13




Disk drive LEDs

LED name State Description

Symantec Storage Shelf LEDs

LED name State Description

 Storage expansion 14

Powering on the NetBackup 5220

 Storage expansion 15

Disk drive LEDs

LED Color/State Indication

Control panel LEDs

Letter LED Indications

 Storage expansion 16

Letter LED Indications

Configuring the Symantec Remote Management tool in the BIOS setup



 Storage expansion 17

Symantec Remote Management tool BIOS Setup

Setting the BIOS boot order option

Storage expansion 18
Storage expansion 19
Storage expansion 20
 Storage expansion 21

Checking for correct volume configuration and corrective actions

Main menu...
Admin General appliance administration
Appliance Configure this host as a master or a media server appliance
Exit Logout and exit of the current CLI session
FC Fibre Channel Administration
Help Display an overview of the CLI syntax
History Display the current session's command line history
License License Administration
Main Return to the main menu
Network Network Administration
Storage Storage Configuration
Support NetBackup Support

Storage
nb-appliance.Main_Menu> Storage
Entering Storage Configuration mode...
 Storage expansion 22

Exit Logout and exit of the current CLI session

Help Display an overview of the CLI syntax
History Display the current session's command line history
List List NetBackup Storage Disk Pool
Main Return to the main menu
Return Return to the previous menu
List
nb-appliance.Storage> List

NetBackup Storage Disk Pool Information

Deduplication volume size : 29825 GB [ 89%] Used : 2 GB [ 0%]
AdvancedDisk volume size : 3686 GB [ 11%] Used : 1 GB [ 0%]
+------------------------------------+
|ENCLOSURE|STATUS |SIZE IN GB|
+------------------------------------+
|sda(Root)|INUSE ONLINE | 1999|
|sdb |INUSE ONLINE | 33511|
+------------------------------------+
Size of NetBackup Storage Disk Pool : 33511 GB

Using the additional storage shelf volume

Main > Manage > Storage > Expand

Expand activity has completed.

Support
nb-appliance.Main_Menu> support
Entering NetBackup Support mode...

BPError display the last days NetBackup logs

Disk Gather disk information
Exit Logout and exit of the current CLI session
FactoryReset Reset this appliance to factory defaults.
Help Display an overview of the CLI syntax
History Display the current session's command line history
Jobs Display and control various aspects of backup jobs
 Storage expansion 23

ListFailedJobs List the Failed job ids

Logs Share, Unshare, SetLevel of debug logs
Main Return to the main menu
Maintenance Launch maintenance shell
Messages display the messages file
NBDNA Network traces with NBDNA tool. (select Create or Remove)
NBSU Manage NetBackup support data files. (select Create or Remove)
NumberDataBuffers Tune the number of NetBackup data buffers
Processes Show/control NetBackup and Admin Console Processes
Reboot reboot the system
Return Return to the previous menu
Shutdown power off the system
SizeDataBuffers Tune the NetBackup data buffer size
Software Manage Software Updates
Top Display top process information.
Maintenance
nb-appliance.Support> maintenance
<!-- Maintenance Mode --!>

elevate
vxprint
nb-appliance:/home/maintenance # vxprint
Disk group: nbuapp
TY NAME ASSOC KSTATE LENGTH PLOFFS STATE TUTIL0 PUTIL0
dg nbuapp nbuapp - - - - - -

dm sdb sdb - 70277240304 - - - -

v advol fsgen ENABLED 7730496448 - ACTIVE - -

pl advol-01 advol ENABLED 7730496448 - ACTIVE - -
sd sdb-02 advol-01 ENABLED 7730496448 0 - - -

v pdsnapvol fsgen ENABLED 6324951504 - ACTIVE - -

pl pdsnapvol-01 pdsnapvol ENABLED 6324951504 - ACTIVE - -
sd sdb-03 pdsnapvol-01 ENABLED 6324951504 0 - - -

v pdvol fsgen ENABLED 56221792256 - ACTIVE - -

pl pdvol-01 pdvol ENABLED 56221792256 - ACTIVE - -
sd sdb-01 pdvol-01 ENABLED 56221792256 0 - - -
nb-appliance:/home/maintenance #
 Hardware 24

Hardware
RAID battery discharge

RAID battery completely discharged

RAID battery backup unit discharge/recharge cycle

 Hardware 25

Installing and removing the mainboard RAID Battery

Backup Unit

Removing the mainboard RAID controller Battery Backup Unit

 Hardware 26

Installing the mainboard RAID Battery Backup Unit (BBU)

Ports

NetBackup 5220 rear panel ports

Letter Name Qty Model Function

 Hardware 27

Letter Name Qty Model Function

Control Panel details

 Hardware 28

Correctly removing disk drives

 Software 29

Software
Accessing the root shell from the command line

Basic steps to obtain root access

maintenance

elevate

Detailed steps to obtain root access

admin P@ssw0rd

Support
 Software 30

Maintenance

P@ssw0rd,

elevate
 Software 31

su <admin or root>

Logging into the Symantec Remote Management tool with a Web browser

http://<IPaddress>
 Software 32

System Information

Launch Console

Security message
 Software 33

Remote Control

Server Health/Sensor Readings




 Software 34




Configuration > Network Settings

Handling disk failures by rebuilding RAID6 and using the

copyback feature

Rebuilding RAID6 with the automatic RAID copyback function

nb-appliance
admin
P@ssw0rd

nb-appliance.Main_Menu
Support
Maintenance
P@ssw0rd

nb-appliance/home/maintenance
 Software 35

/opt/MegaRAID/MegaCli64 <command>

/opt/MegaRAID/MegaCli/MegaCli64 -PDMakeGood -PhysDrv[<enclosure>:<slot number>] -aN

/opt/MegaRAID/MegaCli/MegaCli64 -PDMakeGood –PhysDrv[0:6] -a0

/opt/MegaRAID/MegaCli/MegaCli64 –PDRbld –ShowProg –PhysDrv[<enclosure>:<drive>] –aN

/opt/MegaRAID/MegaCli/MegaCli64 –PDRbld –ShowProg –PhysDrv[8:6] –a0

/opt/MegaRAID/MegaCli –LdPdInfo –a1

/opt/MegaRAID/MegaCli/MegaCli64 -CfgForeign -Clear -a0

/opt/MegaRAID/MegaCli/MegaCli64 -PDCpyBk -ShowProg –PhysDrv[<enclosure>:X] –aN

/opt/MegaRAID/MegaCli/MegaCli64 -PDCpyBk -ShowProg –PhysDrv[8:6] –a0

/opt/MegaRAID/MegaCli/MegaCli64 -PDCpyBk -ShowProg –PhysDrv[<enclosure>:X] –aN

/opt/MegaRAID/MegaCli/MegaCli64 -adpgetprop –copybackdsbl –aAll

Adapter 0: Copyback: Enabled

Enabling RAID copyback functionality manually

nb-appliance
admin
P@ssw0rd

/opt/MegaRAID/MegaCli/MegaCli64 –AdpGetProp CopyBackDsbl –aALL

 Software 36

3.
/opt/MegaRAID/MegaCli/MegaCli64 -AdpSetProp -CopyBackDsbl -0 -a0

/opt/MegaRAID/MegaCli/MegaCli64 -PDCpyBk –Start –PhysDrv[8:16,8:20] –a0

/opt/MegaRAID/MegaCli/MegaCli64 -PDCpyBk -ShowProg –PhysDrv[8:X] –a0

Changing a disk drive state from "Unconfigured bad" to "Unconfigured

good"

1087 23737 May 29 13:03:24 F7CBSPD02 MR_MONITOR[3490]: <MRMON113> Controller

ID: 0 Unexpected sense: PD = Int.Ports 4-7:1:3 - Power on, reset, or bus
device reset occurred, CDB = 0x28 0x00 0x06 0xf5 0x74 0x80 0x00
0x00 0x10 0x00, Sense = 0x70 0x00 0x06 0x00 0x00 0x00 0x00 0x0a
0x00 0x00 0x00 0x00 0x29 0x00 0x00 0x00 0x00 0x00

Jun 22 01:00:32 aknbu5200a MR_MONITOR[4336]: <MRMON248> Controller ID: 0 Device

removed Device Type: Disk Device Id: Int.Ports 4-7:1:7
Jun 22 01:00:33 aknbu5200a MR_MONITOR[4336]: <MRMON247> Controller ID: 0 Device
inserted Device Type: Disk Device Id: Int.Ports 4-7:1:7

Jul 12 13:19:32 aknbu5200a MR_MONITOR[4336]: <MRMON248> Controller ID: 0 Device

removed Device Type: Disk Device Id: Int.Ports 4-7:1:6
Jul 12 13:20:04 aknbu5200a MR_MONITOR[4336]: <MRMON247> Controller ID: 0 Device
inserted Device Type: Disk Device Id: Int.Ports 4-7:1:6

/opt/MegaRAID

/opt/MegaRAID/MegaCli # ./MegaCli64 -pdlist -a0

 Software 37

Enclosure Device ID: 8

/opt/MegaRAID/MegaCli # ./MegaCli64 -pdlist -a0 | grep -i "slot

number\|firmware state\|foreign"

Slot Number: 6
Firmware state: Unconfigured(bad)
Foreign State: Foreign

/opt/MegaRAID/MegaCli # ./MegaCli64 -PDMakeGood -PhysDrv[8:6] -a0

/opt/MegaRAID/MegaCli # ./MegaCli64 -CfgForeign -Clear -a0

/opt/MegaRAID/MegaCli/MegaCli64 -PDHSP -set -physdrv[8:6] -a0

Obtaining enclosure information

/opt/MegaRAID/MegaCLI # ./MegaCLI64.exe -EncInfo -a0

Number of enclosures on adapter (RAID controller) 0 -- 2

Enclosure 0:
Device ID : 8
Number of Slots : 12
Number of Power Supplies : 0
Number of Fans : 0
Number of Temperature Sensors : 0
Number of Alarms : 0
Number of SIM Modules : 2
Number of Physical Drives : 12
Status : Normal
Position : 1
Connector Name : Int. ports 4-7
Connected in multipath : No
:
Inquiry data
Vendor Identification : PMCSIERA
Product Identification : SXP 36x3Gsec
Product Revision Level : RevA
Vendor Specific :
 Software 38

Locating specific hard disk drives in a Symantec Storage Shelf

MegaCLI64.exe -PDLocate -physdrv[X:Y] -a0

MegaCLI64.exe -PDLocate -stop -physdrv[X:Y] -a0

Replacing a faulty disk drive in a Symantec Storage Shelf

MegaCLI64.exe -ShowSummary -a0

PD
Connector : Port B<External><Encl Pos 1 >: Slot 1
Vendor Id : SEAGATE
Product Id : ST33000650SS
State : Unconfigured Good
Disk Type : SAS, Hard Disk Device
Capacity : 2.727 TB
Power State : Active

Connector : Port B<External><Encl Pos 1 >: Slot 2

Vendor Id : SEAGATE
Product Id : ST33000650SS
State : Rebuild
Disk Type : SAS, Hard Disk Device
 Software 39

Capacity : 2.727 TB
Power State : Active
Operation : Rebuild

Connector : Port B<External><Encl Pos 1 >: Slot 3

Vendor Id : SEAGATE
Product Id : ST33000650SS
State : Online
Disk Type : SAS, Hard Disk Device
Capacity : 2.727 TB
Power State : Active

MegaCLI64.exe -PdPrpRmv -PhysDrv[X:Y] -a0

MegaCLI64.exe -PDHSP -Set -PhysDrv[X:Y] -a0

 Software 40

Placing existing hard disk drives into a new Symantec Storage Shelf

Self test after mainboard replacement

admin P@ssw0rd

Support

Test Hardware

Support> Test hardware

Base unit serial number: BZDT04801112
Make sure both power supplies are connected to the unit.
Do you want to continue? (y/n) (default: n)
Checking RAID Adapter [OK]
Checking Physical drives [OK]
Checking Logical Disks [OK]
Checking Slot location [OK]

Checking Hardware [OK]

Completed running tests on the appliance.

SELF TEST RESULT : [PASS]
 Software 41

Test Hardware WithIO

IPsec certificates during appliance reimaging


 maintenance

 elevate

About IPsec

Share options

Exporting and importing IPsec certificates

admin
 Software 42

Manage->Software-> Share Open

admin
P@ssw0rd

Network> Security >Import <yes/no> /inst/patch/incoming/

<your_id>.pfx,
<your_id>
nb-appliance.IPsec> Import no /inst/patch/incoming/<your_id>.pfx
Command "Import" Successful

Show
Network > Security > Show verbose
 Software 43

show (verbose)

IPsec> show
- [Error] IPsec: Host certificate is missing.
- [Error] Incomplete or No IPsec configuration on the system.

Network > Security > Configure host1 host2

Reimaging an appliance from the USB drive

.pfx




admin


Network > Security > Export > <yes/no> /inst/client

 .pfx

\\<appliance-name>\install pfx

C:\IPsec\<appliance-name>

cd /net/<appliance-name/inst/client/
pfx
/root/IPsec/<appliance-name>
 Software 44

TOSHIBA TOSHIBA USB DRV PMAP Enter

Enter

Skip Enter
 Software 45

 admin
 P@ssw0rd
 Main > Support > Maintenance
 whoami


Manage > Software > Share Open
\\<appliance-name>\incoming\patches <appliance-
name>:/inst/patch/incoming


Network > Security > Import > <yes/no> /inst/patch/incoming

 .pfx
<appliance-name.IPsec> Import > <yes/no> /inst/patch/incoming/<filename.pfx>

SNMP setup requirements

Main_Menu > Settings > SNMP

Add Disable Enable Show ShowMIB
 Software 46

Maintenance user commands

Support > Maintenance

<!-- Maintenance Mode --!>
maintenance's password:
maintenance-!>
maintenance-!> whoami
maintenance
maintenance-!> vxprint
Disk group: nbuapp

TY NAME ASSOC KSTATE LENGTH PLOFFS STATE TUTIL0 PUTIL0

dg nbuapp nbuapp - - - -

dm sdb disk_1 - 5853441568- - -

v advol fsgen ENABLED 2096128- ACTIVE - -

pl advol-01 advol ENABLED 2096128- ACTIVE - -
sd sdb-02 advol-01 ENABLED 20961280 - -

v pdsnapvol fsgen ENABLED 64- ACTIVE - -

pl pdsnapvol-01 pdsnapvol ENABLED 64- ACTIVE - -
sd sdb-03 pdsnapvol-01 ENABLED 640 - - -

v pdvol fsgen ENABLED 5848581056 - ACTIVE - -

pl pdvol-01 pdvol ENABLED 5848581056 - ACTIVE - -
sd sdb-01 pdvol-01 ENABLED 4682753264 0 - - -
sd sdb-04 pdvol-01 ENABLED 641781424 4682753264 - - -
sd sdb-05 pdvol-01 ENABLED 524046368 5324534688 - - -
maintenance-!> elevate
/home/maintenance #
 Firmware and foreign state examples 47

Firmware and foreign state

examples

Example: State information by slot number

/opt/MegaRAID/MegaCli # ./MegaCli64 -pdlist -a0 | grep -i "slot number\|firmware

state\|foreign"

Slot Number: 0
Firmware state: Unconfigured(bad)
Foreign State: Foreign
Foreign Secure: Drive is not secured by a foreign lock key
Slot Number: 1
Firmware state: Online
Foreign State: None
Slot Number: 2
Firmware state: Rebuild
Foreign State: None
 Firmware and foreign state examples 48

Example: State information by slot number and enclosure ID

/opt/MegaRAID/MegaCli/MegaCli64 -pdlist -a0 | grep -i "Enclosure Device ID\|slot number\|firmware

state\|foreign"

Enclosure Device ID: 8

Slot Number: 0
Firmware state: Online, Spun Up
Foreign State: None
Enclosure Device ID: 8
Slot Number: 1
Firmware state: Online, Spun Up
Foreign State: None
Enclosure Device ID: 8
Slot Number: 2
Firmware state: Online, Spun Up
Foreign State: None
Enclosure Device ID: 8
Slot Number: 3
Firmware state: Online, Spun Up
Foreign State: None
Enclosure Device ID: 8
Slot Number: 4
Firmware state: Online, Spun Up
Foreign State: None
Enclosure Device ID: 8
Slot Number: 5
Firmware state: Hotspare, Spun Up
Foreign State: None
Enclosure Device ID: 8
Slot Number: 6
Firmware state: Hotspare, Spun Up
Foreign State: None
Enclosure Device ID: 8
Slot Number: 7
Firmware state: Online, Spun Up
Foreign State: None
Enclosure Device ID: 8
Slot Number: 8
Firmware state: Online, Spun Up
Foreign State: None
Enclosure Device ID: 8
Slot Number: 9
Firmware state: Unconfigured(good), Spun Up
Foreign State: None
Enclosure Device ID: 8
Slot Number: 10
Firmware state: Unconfigured(good), Spun Up
Foreign State: None
Enclosure Device ID: 8
Slot Number: 11
Firmware state: Unconfigured(good), Spun Up
Foreign State: None

Example: Missing slot number

/opt/MegaRAID/MegaCli # ./MegaCli64 -pdlist -a0 | grep -i "slot number\|firmware state\|foreign"

Slot Number: 0
Firmware state: Unconfigured(bad)
Foreign State: Foreign
Foreign Secure: Drive is not secured by a foreign lock key
Slot Number: 1
Firmware state: Online
Foreign State: None
 Firmware and foreign state examples 49

Slot Number: 2
Firmware state: Rebuild
Foreign State: None
Slot Number: 4
Firmware state: Online
Foreign State: None
Slot Number: 5
Firmware state: Online
Foreign State: None
Slot Number: 6
Firmware state: Online
Foreign State: None
Slot Number: 7
Firmware state: Online
Foreign State: None
Slot Number: 8
Firmware state: Online
Foreign State: None
Slot Number: 9
Firmware state: Online
Foreign State: None
Slot Number: 10
Firmware state: Online
Foreign State: None
Slot Number: 11
Firmware state: Online
Foreign State: None
Slot Number: 12
Firmware state: Online
Foreign State: None
Slot Number: 13
Firmware state: Online
Foreign State: None
Slot Number: 14
Firmware state: Online
Foreign State: None
Slot Number: 15
Firmware state: Online
Foreign State: None
Slot Number: 16
Firmware state: Online
Foreign State: None
Slot Number: 17
Firmware state: Online
Foreign State: None
Slot Number: 18
Firmware state: Online
Foreign State: None
Slot Number: 19
Firmware state: Online
Foreign State: None
Slot Number: 20
Firmware state: Online
Foreign State: None
Slot Number: 21
Firmware state: Online
Foreign State: None
Slot Number: 22
Firmware state: Online
Foreign State: None
Slot Number: 23
Firmware state: Online
Foreign State: None
 Firmware and foreign state examples 50

/opt/MegaRAID/MegaCli # ./MegaCli64 -pdlist -a0 | grep -i "slot number\|firmware

state\|foreign" .

Additional state explanations

Collecting logs
Main_Menu >
Support

Logs Browse
Logs GetLevel
Logs SetLevel Option Level
Logs Share
Logs Unshare
Logs VXLogView JobID job_id
Logs VXLogView Minutes minutes_ago
Logs Upload JobID jobid case_num
Logs Upload Time start end case_num
■

Browse
Logs Browse
LOGROOT/> LOGROOT/

■ ls

■ tree

■ cd DIR DIR
cd . cd .. cd -
■ less FILE q” quit

■ exit|quit

■ help|? help ?
 Firmware and foreign state examples 51

LOGROOT/> ls

■ APPLIANCE

■ GUI

■ NBU

■ OS

■ PD

■ VxVM

■ WEBSERVER

LOGROOT/

cd OS
LOGROOT/> LOGROOT/OS>/
ls less filename
 Troubleshooting scenarios 52

Troubleshooting scenarios
Switching between sysadmin and root for NetBackup
PureDisk appliances
Problem

Environment

Solution

su
nbapp37.admin> su
nbapp37:~ #

# su sysadmin

Switching between admin and root for NetBackup

appliances
Problem

Environment

Solution

Maintenance
 Troubleshooting scenarios 53

elevate

:/home/maintenance # su admin

Appliance Media server appliance configuration

Exit Logout and exit from the current shell
Manage Manage NetBackup Appliance
Monitor Monitor NetBackup Appliance Activities
Network Network Administration
Reports Examine the running and historical state of the host
Settings Change NetBackup Appliance Settings
Shell Shell operations
Support NetBackup Support
 Platform settings and firmware upgrade process 54

Platform settings and firmware

upgrade process

System BIOS Updates







Link to BIOS Package

http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.i
ntel.com/19974/eng/S5520UR_EFI_BIOS57_BMC56_FRU26_ME112.zip&lang
=eng&Dwnldid=19974&DownloadType=Firmware&OSFullname=OS+Independ
ent

Link to HSC Firmware Package

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19650&key
word=HSC217&DownloadType=Firmware&OSFullname=OS+Independent&lan
g=eng

System BIOS Settings

Quiet boot timeframe

System "hangs"
 Platform settings and firmware upgrade process 55




Boot options






HW RAID Controller (SROMBSASMR) Settings and Virtual Drive Configuration














/opt/MegaRAID/MegaCli64 –AdpSetProp –MaintainPdFailHistoryEnbl -0 –aall

/opt/MegaRAID/MegaCli64 –AdpSetProp –RstrHotSpareOnInsert -1 –aall
/opt/MegaRAID/MegaCli64 –AdpSetProp –AutoEnhancedImportEnbl –aall

HW RAID Controller (SROMBSAS) firmware package



Link to firmware:
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19805&lan
g=eng&wapkw=(1.40.232+%e2%80%93+1007)

HW RAID Controller (RS2PI008) Settings and Symantec Storage Shelf Configuration







 Platform settings and firmware upgrade process 56








HW RAID Controller (RS2PI008) Firmware package



Link to firmware
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3149&DwnldI
D=19696&ProductFamily=Server+Products&ProductLine=Intel%c2%ae+RAID+
Controllers&ProductProduct=Intel%c2%ae+RAID+Controller+RS2PI008eng

Firmware update process, using EFI and USB








1. BIOS Firmware Upgrade







 Platform settings and firmware upgrade process 57

2. HSC FIRMWARE UPGRADE



3. SROMBSASMP2 FIRMWARE UPGRADE

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4. RS2PI008 FIRMWARE UPGRADE (If the appliance has a External Raid Card)

5. BMC FIRMWARE UPGRADE:

6. SYMC logo:

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 Documentation corrections 58

Documentation corrections
NIC1/2 port locations

RAID CLI command correction

MegaCli64 -PDMakeGood -PhysDrv

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MegaCli64 -PDMakeGood -PhysDrv[E0:S0,E1:S1,...] -aN|-a0,1,2|-aALL

foreign unconfig bad

/opt/MegaRAID/MegaCli/MegaCli64 -PDMakeGood -PhysDrv[<enclosure>:<slot number>] -

a0

MegaCli –CfgForeign –Clear -aN|-a0,1,2|-aALL

 References 59

References
Technical support

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Documentation references and updates