Based on the plan you created in Assessment Task 1, write a draft report using these findings.

Edit the draft report using the Workplace Solutions Agency report style guide found in the
appendices to your Student Workbook. Keep evidence of editing changes such as track
changes and comments. Keep copies of all marked-up drafts. Please delete this paragraph
before submission.

BSBWRT401 Write Complex Documents

Assessment 2

Name: Quoc Nam Tran

ID: 15679
ACKNOWLEDGEMENTS
This work would not have been possible without the financial support from…..

I have completed writing this report but of course with the help and support from fantastic
peoples around me. I would like to thank all community members their belief and generosity in
sharing information and experience. This work would not have been possible without the help
of staff and stakeholders. I would also like to thank them too.

I wish to express my heartfelt gratitude to our Clients for guidance, comments and support that
completed the surveys, all members and staff who provided information via interviews,
secretaries of the numerous sporting clubs, 3MU for promoting advertisement on 3MU
community radio for the MSLC, key stakeholders and members of other clubs. All the following
Moortown Sports and Leisure Centre:

* Moortown Basketball club

* Moortown Soccer club

* Moortown Athletics

* Moortown Handball club

* Moortown Volleyball (new)

* Lake Moortown Rowers

* Lake Moortown Rowers

* Moortown Cricket club

* Central Cycling
* The Moortown Climbers

* Maulers Basketball Club

* MSLC Squash club

* Moortown Bowlers

* MSLC table tennis team

EXECUTIVE SUMMARY

Outline of report
• current situation
• problem
Methods of research (at least one)
• community surveys, consultation with key stakeholders, interviews, observation
Areas of concern (at least two)
• physical space, administration procedures, internal and external communications
Broad recommendations (at least two)
• proposed restructure of physical space
• introduction of central electronic booking/communication system, improved marketing
strategies, e.g. websites.
Based on the survey of the Moortown sports and leisure centre, the report is written. It aims to
analyse, spawn creative notions, research and adumbrate an outline for the centre. As per the
findings of the report, the sport centre stands out the most popular hub of the centre. In this
assignment, PAMS analysis and mind mapping are considered. Here the abbreviated PAMS
analysis stands for ‘Purpose, Audience, Message and Style’.
Table of Contents
Acknowledgement
Executive Summary
Introduction
Body
Operational structure
Communication
Marketing and promotion
Conclusion
Recommendations
Appendix

INTRODUCTION
This report is written on 01/10/2012 which is based on survey about Moortown sports and
leisure centre with the help of clients, community member’s observation, interviews with staff
and consultation with key stakeholders to analyse, generate ideas, research and plan to
improve our centre and make it better for all. This report is containing marketing and
promotions about sport centre, operational structure of centre and some recommendations.
During writing this report and taking survey from all possible ways too much new information
were find out about Moortown sports and leisure centre. All the possible and important
information are added in this report to make this centre more better & useful for all peoples.

The opening hours of Moortown sports and leisure centre are 6 AM – 10 PM but the peak times
are Monday to Friday from 12 PM – 2 PM, 8 AM – 2 PM on Saturday. The café is staffed by
casuals & Moortown University students which also do many other roles for example life guard,
holiday program leaders, umpire, reception etc. The reception of Moortown sports and leisure
centre is very busy place of this centre because sports clothing, health supplements, massage
oils are also sold at reception with big demand there is a drinks fridge at reception for all
students & members. There are five full time staff currently working on Moortown Centre.

Moortown sports and leisure centre is legally have licensed but unfortunately 65% of
community are unaware of any program of centre, 30% are aware of two or fewer programs,
only 5% are aware of more than two programs. Moortown Sports Centre based on more than
10 clubs and only 2% residents of Moortown use this club. There are 13 Clubs which are using
this centre
• Moortown Basketball Club

• Moortown Soccer Club

• Moortown Athletics

• Moortown Handball Club

• Moortown Volleyball Club (NEW)

• Lake Moortown Rowers

• Moortown Cricket Club

• Central Cycling

• The Moortown Climbers

• Maulers Basketball Club

• MSCLC Squash Club

• Moortown Bowlers

• MSLC Table Tennis Team

Now centre can’t fit for any club new clubs. The most popular court of the centre is Pool and
Basketball.

OPERATIONAL STRUCTURE
The Moortown sports and leisure centre club operational structure is presented this way:
Chairman:
Chairman Department is the head of Moortown Sports and Leisure Center and
responsible for Transport, .organization of train and funds the entire unit of the centre.
Administration:
The administration unit assumes an essential part. It regulates and organize each
conceivable events, which are held in the centre. In this way, it is the review security of club.
Coordinator:
Occasion Organizer assumes a critical part, inamuch it arranges all occasions to held with the
assistance of the rules of organization division.
Security:
Security of the centre and people are surely basic, as the security division is prepared and
arranged for the determination of an emergency.
Club Owner's:
There are more than ten clubs. In the meantime, each club has its proprietor, which is
accountable for club operational structure

COMMUNICATION

This survey results has identified Moortown Sports and Leisure Centre communication issues,
which are:
Moortown Sports & Leisure Centre has a strong communication system but still some problems
occur in peak times, Central message book is only the source of communication in the centre
which cause of double booking and missed booking. All the clubs should update heir data in
online system and connect via the entire centre with online system. It’s better and easy way of
communication.

The purpose of this communications feedback strategy is to obtain formal and informal
feedback from those who matter. Now, it is time to create a response to this useful feedback
by:

Proper choice of a communication media in promotion ensure that the information about the
product reaches more people. Moortown Sports and Leisure Centre has a clear and
comprehensible communication strategy that is also the backbone of its promotional activities.
The business has also specialized in applying the latest communication technology that
coordinates its internal activities and ensures quality delivery of service. Communication of the
activities in the sport Centre is conducted through advertisements in the print, audio and visual
media. It is imperative to note that the communication in the center is also achieved through
the social media technology that reaches a range of people. In the center there is an organize
communication system that ensures information moves through the right channel and
management structures, There is a customer care department where clients can communicate
their suggestions and complaints to the management. The staff within the center
communicates through their respective departmental heads.

MARKETING AND PROMOTION

Moortown Sports & Leisure Centre marketing and communication strategies are having been
identified as:
It’s very necessary to promote Moortown centre to give aware all the people of city. This centre
is unique and most favourite place for all ages but unfortunately so many people are unknown
from this club. The management of Moortown Centre always give ads in local newspaper and
flyers to promote this centre. Sometimes there is an advertising segment on 3MU community
radio but mostly the new clients are attracted by word of mouth, notice board, reception desk
and instructors.

LEGISLATIVE requirements;

There are various forms of legislation(laws) that are applicable to sports, leisure and recreation
to ensure health and safety is adhered to. Each legislation focuses on different aspects of health
and safety. An understanding of the following legislation is required: Health and Safety at Work
Act (1974).
CONCLUSION
In the wake of making overview and forming this report, I appreciate the condition of
Moortown games and relaxation centre and issues of this cente. I propose a couple of
proposals, which are preferably for Moortown Center and help to make it best of all. The
Moortown games and relaxation focus needs to cross out all assertions and leases which are
done in past and make new contracts for all clubs according to the present condition of this
centre. Moortown centre needs to make online motorized data record which really help full to
stop twofold holding missed
booking. The Center needs to set up a correspondence structure better with the remote
framework. The centre ought not concentrate on manual booking and reservation method and
the strategy ought to be finished with programmed system (Chien et al. 2015). The information
must be recorded in online PC data. The Center need to start get ready for all clubs The
monetary arrangement of staff must be limited to 15% (Gierski et al. 2015). The Center require
all the all the more publicizing to propel its clubs. It needs to start some advancing outside for
it. This is a couple of suggestions, which make Moortown Center all the more charming and
best for all. I assume that organization and supervisor office esteem the suggestion and take
some bona fide decision for the change of the Moortown Sports and Leisure centre.
RECOMMENDATIONS
After getting survey and writing this report I understand the condition of centre and problems
of this centre. I recommend some points which are hopefully in favour of Moortown Centre and
help to make it best of all.

• Moortown sports and leisure centre need to cancel all contracts and leases which are
done in past and make new contracts for all clubs according to the present condition of
this centre.

• Moortown centre need to make online computerised data record which really help full
to stop double booking missed booking.

• Centre has to set up a communication system better with the wireless network.

• No any procedure and booking dome with hand to hand. Must be recorded in online
computer data.

• Centre have to start training for all clubs

• The budget of staff must be limited to 15%

• Centre need more advertising to promote its clubs. Have to start some advertising
camping for it

This is some points which make Moortown Centre more attractive and best for all. I hope that
management and administrator department appreciate my work and take some serious
decision for make Moortown Centre better.

APPEDIX 1
community are unaware of any programs aware of two or fewer programs
aware of more than two programs
Appendix 2

16
15

14
14
13

12
12
11

10
10
9 9

8 8
8 Mon-Fri
7 7 Saturday

6 6
6
5 5 5

4 4
4
3 3

2 2
2
1

0
8am- 9am- 10am- 11am- 12am- 1pm- 2pm- 3pm- 4pm- 5pm- 6pm- 7pm-
9am 10am 11am 12am 1pm 2pm 3pm 4pm 5pm 6pm 7pm 8pm