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I am writing to express my dissatisfaction with the assistance at the restaurant during a dinner
I had last with some friends.
First of all, we could not see any information at the menu about allergens or vegetarians.
Therefore, it was really difficult to order. Some of my friends are allergic to gluten so we had to
ask the staff about gluten-free course. Furthermore, the waiter did not help at all, he treated
us in a rude way.
After asking to other staff, we found a waitress that tried to help us and we could finally order
for everyone. We had to wait for a while but food was ready. Even though all the courses
looked very nice and attractive on the table, we notice that the food was pre-cooked.
Due to the fact that the quality of the food was awful we did not agree with the prices. We
tried to come to terms with the staff since we refuse to pay the amount of money. It was
impossible to come to an agreement so we decided to pay and let the manager know about
this terrible conditions.
I would appreciate if you could take into account this situation and give me any solution such
as a refund or a voucher to have a new dinner in better conditions. It is the first time this
happens to me and I usually attend the restaurant.
Yours faithfully,
Ana Vila
First of all, we could not see any information ON the menu about allergens or vegetarians.
Therefore, it was really difficult to order. Some of my friends are allergic to gluten so we
had to ask the staff about gluten-free course. Furthermore, the waiter did not help at all, he
treated us in a rude way.
After asking other staff, we found a waitress that tried to help us and we could finally order
for everyone. We had to wait for a while but THE food was ready. Even though all the
courses looked very nice and attractive on the table, we NOTICED that the food was pre-
cooked.
Due to the fact that the quality of the food was awful we did not agree with the prices. We
tried to come to terms with the staff since we refuse to pay the amount of money. It was
impossible to come to an agreement so we decided to pay and let the manager know about
this terrible conditions.
I would appreciate if you could take into account this situation and give me any solution
such as a refund or a voucher to have a new dinner in better conditions. It is the first time
this happens to me and I usually attend the restaurant.
Yours faithfully,
Ana Vila
Great work Ana. The extension is great and the tone and register is appropriate
throughout. The use of expressions like come to terms is great. Just be careful to continue
to use the past tense when describing events in the past. B2