G o o d Wa y s

to G row
A collection of Xerox Channel Partners’
success stories that show the value of
Xerox ® Partner Print Services
Good Ways to Grow

Empower people at work. Transform business

processes. Unlock greater security. Xerox
partners are helping their customers achieve
these and other outstanding results, with
Xerox ® Partner Print Services. They’re freeing
their customers to pursue their innovation and
digital transformation strategies through
mobile printing, direct scanning to cloud
platforms, translations on demand, and much
more.

To help them deliver what their customers

need, our partners use tools provided by Xerox
to analyse requirements, quantify solution
benefits and provide end-to-end management.
Having all of these resources on their side, it’s
no surprise they’re winning new deals —
national and global — and delivering services
and solutions that delight their customers.
 G O O D WAY S TO G R O W

Table of content

Car Rental ........................................................................5 Pharmaceutical..............................................................18

Education ........................................................................6 Public Sector ...................................................................19

Engineering .....................................................................7 Publishing.........................................................................20

Healthcare........................................................................8
Retail .................................................................................21

Isurance ...........................................................................9
Services.............................................................................23

Logistics ...........................................................................10
Technology......................................................................28

Manufacturing................................................................12
Tools...................................................................................29

Naval Defence and Energy.........................................17

4 C A R R E N TA L

“As well as cutting print costs by at least

5% across Europe, our customer saves
time with proactive service and
consumables delivery.”
Ofimática Alicante

T IME AND COST CHALLENGE SOLUTION R E S U LT S

• elp a European car rental

H • M anaged Print Service at all sites. • %–30% TCO reduction in print
5
S AV I N G S company improve visibility of print costs per country.
• armonised Europe-wide fleet of
H
costs by country and office.
350 Xerox printers. • etailed monthly TCO reporting,
D
COUNTRY:
• Reduce printer fleet complexity. enabling cost tracking by country
Spain • P an-European pricing policy (same
and office.
• elease the IT department from
R click price everywhere) and service
Key Customer Benefits:
toner replacement and printer desk. • 1% of service calls generated
7
Cost reduction
support tasks. automatically, with no need for
• utomated consumables ordering
A
End-user productivity
users to log a call.
• Deliver service and support and delivery.
without users having to make calls. • Proactive delivery of 64% of
• Xerox ® Fleet Management Portal
consumables, reducing the burden
(FMP).
on IT.

Good Ways to Grow | xerox.com

5 E D U C AT I O N

“The trust’s printers are now more

reliable and cheaper to run; and are
integrated with Google Docs to make
scanning and printing easy for users.
Adam Victory, MD,
XOS (UK)

DOING MORE, CHALLENGE SOLUTION R E S U LT S

• ationalise hundreds of printers

R • Managed print service at all sites.
SPENDING LESS and MFPs from multiple providers
for a multi-academy trust.
COUNTRY:
• C ut costs and waste.
United Kingdom
• educe printer-related calls to the
R • oogle Apps on every printer
Key Customer Benefits:
IT helpdesk (35% of all calls).
Cost reduction
• S upport the trust’s move to Google
End-user productivity Docs with easy-to-use print and
scan capability.
• P rint management software with
card readers integrated into
existing access system.
G • 9.5% fleet uptime; 50% cut in
enabling users to print from and
scan to their Google accounts.
• Xerox ® Fleet Management Portal
(FMP).
• Increased productivity with
standard user interface on all
printers.
• 4 0% cost savings.
9
printer-related IT helpdesk calls.
• F leet monitoring ensures
automatic consumables ordering
and rapid response to service
requests.

Good Ways to Grow | xerox.com

6 ENGINEERING

“Our customer now has a reliable,

standardised printer fleet nationwide,
with none of the management
headaches.”

Diederik Beckers, Solution Manager,

BKM

STRE AMLINED CHALLENGE SOLUTION R E S U LT S

• ptimise the printer fleet for an

O • eplacement of mixed printer fleet
R • S ingle supplier and point of
MANAGEMENT energy company with multiple with Xerox ® A3 and A4 devices on contact for entire printer fleet.
sites. a single contract.
• P roactive delivery of toner supplies
COUNTRY:
• educe cost and complexity of
R • Automated monitoring of printers: to every office.
Belgium
supplies management. meter readings, toner levels and
• egular reporting on printer
R
Key Customer Benefits: fault codes.
• Simplify and improve fleet service status.
Cost reduction
management. • ustomer access to online
C
• utomatic creation of service
A
End-user productivity
management portal.
tickets and engineer despatch
when fault codes are detected.
Speed

Good Ways to Grow | xerox.com

7 H E A LT H C A R E

“Printers are now more secure, and easier

to use and manage; and quarterly print
costs are half what they used to be.”

Clive Hamilton, Group Managing Director,

Pinnacle Complete Office Solutions

PE ACE OF MIND CHALLENGE SOLUTION R E S U LT S

• ationalise an ageing mixed fleet

R • omprehensive assessment and
C • brands of devices replaced by 3
7
A L L T H E W AY of printers (including desktop optimisation audit using Xerox ® Xerox printer models — uniform
inkjets) and photocopiers for a CompleteView ® Pro Software and interface simplifies use and
COUNTRY: leading private hospital Xerox ® Device Agent (DA). management.
United Kingdom
• educe fleet management
R • E nd-to-end printer and network • 5 0% cut in quarterly print costs.
Key Customer Benefits: complexity. security, including secure user
• S avings on internal helpdesk
Cost reduction access.
• educe pressure on IT helpdesk
R support redirected to healthcare
Information security and risk
staff. • F irst-line support provided by provision.
Pinnacle.
• Reduce information risk.. • Enhanced document security.
• Automated consumables ordering.

Good Ways to Grow | xerox.com

8 INSURANCE
“A secure, easily searchable electronic
archive of customer files saves
document storage space and
improves employee productivity.”
Eric Ludaescher, Sales Manager,
NG Partners
HA SSLE-FREE
D I G I T I S AT I O N
COUNTRY:
Luxembourg
Key Customer Benefits:
Information security and risk
End-user productivity
CHALLENGE
• elp an insurance company
H • Xerox ® ConnectKey ® Technology
improve customer record storage
through digitisation.
• ake it quicker and easier to scan,
M
manage, save, access and share
information.
• void compromising the probative
A capabilities.
value of stored documents.
SOLUTION R E S U LT S
• B etter document management.
-enabled MFP with connector to
• aintenance of documents’
M
Luxdoc, a bespoke workflow
probative value.
scanning solution developed by
NG Partners using Xerox ® • I mproved productivity: 30 minutes
software. saved per user per day with
Google-like document search
• S ingle click to scan and save a
document to a secure electronic
archive. • educed need for physical
R
document storage space.
• utomated transfer of documents
A
to an individual, group or approval
workflow.
Good Ways to Grow | xerox.com
9 LOGISTICS

“We helped our customer make its

workflow much more efficient — an
improvement that influenced the
customer’s decision to stay with us.”
Adam Victory, MD,
XOS (UK)

M O R E E F F I C I E N T, CHALLENGE SOLUTION R E S U LT S

• elp a national logistics company

H • eployment of a Xerox ®
D • nnual savings of £20,000 on
A
L E S S C O S T LY manage proof-of-delivery DocuShare ® Content Management scanning bureau charges.
document (PODs) workflow more Platform cloud solution as the
COUNTRY: efficiently. central repository for PODs. • p-to-date PODs instantly
U
United Kingdom available to CSAs in Xerox ®
• emove the six-week time lag
R • eplacement of mixed printer fleet
R DocuShare ®.
Key Customer Benefits: needed to scan PODs externally, with Xerox ® MFPs for use as
burn them to CD and return them scanning stations. • etter customer service with quick
B
Speed
to the company. and easy POD search and retrieval.
Customer-centricity
• P ODs scanned directly into
• E nable call centre agents to DocuShare ® with full OCR for easy
Cost reduction answer customer queries more search and retrieval.
easily with faster access to PODs.

Good Ways to Grow | xerox.com

10
“With a comprehensive managed print
solution, our customer benefits from
lower costs, increased security, and
less pressure on in-house IT.”
Clive Hamilton, Group Managing Director,
Pinnacle Complete Office Solutions
S U S TA I N E D
PRODUCTIVITY
COUNTRY:
United Kingdom
Key Customer Benefits:
Information security and risk
Cost reduction
CHALLENGE
• S upport a national logistics
company’s drive to increase
business efficiency.
• ationalise the legacy mixed
R A4 and A3 printers and MFPs.
printer fleet and improve fleet
management.
• E nhance visibility of, and improve
control over, print costs.
• I ncrease security for mobile
workers printing from USB sticks.
LOGISTICS
SOLUTION R E S U LT S
• igital and site audit using Xerox ®
D • P rinter fleet cut by 40%.
tools.
• S ignificant cost reduction,
• anaged print service with Xerox ®
M improved cost control and
visibility, and ability to cross-
charge for budget allocation..
• Xerox ® Standard Accounting Tool.
• Xerox ® Device Agent. • L ess pressure on IT helpdesk with
proactive monitoring and
• Identical Xerox ® ConnectKey ® user automated consumables supply.
interface on all printers.
• Faster, less costly user training.
• dditional security embedded on
A
printers and in the network. • S ecure mobile printing.
Good Ways to Grow | xerox.com
11 M A N U FA C T U R I N G

“We helped our customer simplify

processes worldwide. They say how
pleased they are to have a partner
who can meet all their requirements.”
Julia Strobl,
Gregor Wasserburger Bürosysteme

E F F I C I E N C Y U P, CHALLENGE SOLUTION R E S U LT S

• S treamline the printer fleet for a • ollout of Xerox ® Managed Print

R • S ingle supplier and point of
COSTS DOWN fast-growing production company Service to all locations. contact for all locations worldwide.
with multiple sites across Europe,
• eployment of 160 Xerox ®
D • utomated consumables supply,
A
COUNTRY: the US and the Middle East.
printers; replacement of other meter reading submissions, service
Austria
• ut the cost and complexity of
C printers as contracts expire. incident creation and engineer
Key Customer Benefits: consumables management. despatch.
• I mplementation of Xerox ® Device
End-user productivity
• elease the IT team from the
R Agent (DA) for remote printer • egular fleet status reports; full
R
Flexibility and scalability
burden of printer management, monitoring. visibility and control via the FMP.
and make it more cost-effective.
• Xerox ® Fleet Management Portal • ocument management proposal
D
Cost reduction
(FMP). to reduce paper-based workflow.

Good Ways to Grow | xerox.com

12 M A N U FA C T U R I N G

“Our customer is spending less and

printing less, and can now easily
allocate costs to departments based
on usage analysis.”
Bürosysteme Petric

INSIGHT A ND CHALLENGE SOLUTION R E S U LT S

• elp a national parquet

H • ollout of Xerox ® Managed Print
R • ore efficient print and printer
M
EFF IC IENC Y manufacturer optimise its mixed Service to all locations. management and cost analysis.
printer fleet.
• eployment of ~50 Xerox ® printers
D • 12,000-page reduction in print
~
COUNTRY:
• I mprove analysis of print costs and with print management software. over ~5 months.
Austria
usage to enable department-level
• I mplementation of a workflow • igh service levels: faults fixed
H
Key Customer Benefits: charging.
solution to automate admin within <17 hours.
End-user productivity
• educe the printer-related admin
R workflows and improve printer
effort. landscape overview. • apid, automated, cost-efficient
R
Cost reduction
consumables supply covering 84%
• Xerox ® Fleet Management Portal of supplies orders.
(FMP).

Good Ways to Grow | xerox.com

13 M A N U FA C T U R I N G

“We combined the convenience of

colour at every printer with quotas
that prevent colour volumes and costs
from spiralling out of control.”
Pierre Giano, Key Account Manager
Alpes Conseil Bureautique

COLOUR UNDER CHALLENGE SOLUTION R E S U LT S

• elp a large regional

H • eployment of a full fleet of
D • 2% reduction in pages printed in
2
CONTROL manufacturing company cut print colour printers (increased from just first 6 months.
volumes (~8 million pages a year). 5 devices).
COUNTRY: • sers able to print in colour at any
U
• Improve access to colour printing. • I mplementation of pull printing printer.
France
with badge authentication.
• Increase document security. • isibility of the printer fleet for
V
Key Customer Benefits:
• se of colour quotas to control
U both the customer and the
Information security and risk • elieve the IT department of the
R
colour print volumes. partner.
printer support workload.
End-user productivity • A utomated consumables supply. • I T department released from
Cost reduction • Xerox ® Fleet Management Portal printer support tasks.
(FMP).

Good Ways to Grow | xerox.com

14 M A N U FA C T U R I N G

“Technically accurate, fully formatted

translated output at the touch of a
button saves our customer a great
deal of time and money.”
Clive Hamilton, Group Managing Director,
Pinnacle Complete Office Solutions

T R A N S L AT I O N S CHALLENGE SOLUTION R E S U LT S

• elp a global manufacturer and

H • udit of the print and wider
A • 0% cost savings: no more
3
ON DEMAND provider of cash solutions serve a business environment to reliance on external translation
growing base of non-English- understand customer priorities services; no more wasted stocks of
COUNTRY: speaking customers more easily. and cost-saving objectives. out-of-date documentation.
United Kingdom
• ut the cost and effort of
C • Rollout of Xerox ® ConnectKey ® - • F aster turnaround: technically
Key Customer Benefits: translating and printing product enabled MFPs. accurate, perfectly formatted
End-user productivity documentation in 35+ languages. translated collateral delivered on
• ne-click interface to Xerox ® Easy
O
• emove the risk of pre-printed
R Translator service installed on demand at the MFP.
Cost reduction
documents going out of date Xerox ® ConnectKey ® -enabled MFP. • E asy-to-use service: no need for
when products are updated. extensive training.

Good Ways to Grow | xerox.com

15 M A N U FA C T U R I N G

“As well as ensuring users have all the

printer functions they need, we’ve
reduced the pressure of print-related
calls on the IT help desk.”
Clive Hamilton, Group Managing Director,
Pinnacle Complete Office Solutions

S I M P L I F I C AT I O N CHALLENGE SOLUTION R E S U LT S

• elp a growing manufacturer

H • udit of the print environment
A • 3 0% reduction in printer numbers.
A N D S AV I N G S rationalise and network a mixed using Xerox ® tools and Pinnacle
fleet of 35 unmanaged legacy expertise. • 8% reduction in calls to the IT
6
COUNTRY: printers. help desk.
• anaged print service comprising
M
United Kingdom
• E nsure printers provide the right 25 Xerox ® A3 and A4 MFPs with a • ost savings on power usage and
C
Key Customer Benefits: functionality for the business at standard user interface. printer maintenance.
End-user productivity the right cost. • I ncreased productivity: full range
• entralised printer monitoring and
C
• ut the volume of print-related
C management by Pinnacle. of printer functions, including
Cost reduction
calls to the IT help desk from users scanning, via a user-friendly
• F ull visibility of usage and costs, interface.
at 8 sites.
enabling departmental cross-
charging.

Good Ways to Grow | xerox.com

16
“Closer control over its print
environment helps our customer meet
the increased productivity and security
requirements of a strategic contract.”
Djalel Ghezal, Sales Manager
Partner Systèmes
DOCUMENT AND
D E V ICE SECUR I T Y
COUNTRY:
France
Key Customer Benefits:
Information security and risk
End-user productivity
Cost reduction
N AVA L D E F E N C E A N D E N E R GY
CHALLENGE SOLUTION R E S U LT S
• elp a specialist industrial group
H • se of Xerox ® Device Agent (DA)
U • I mproved control over printers,
rationalise its mixed fleet of 86 to help locate printers and analyse including secure access.
printers. customer needs.
• I ncreased security for strategic
• eet increased productivity and
M • eplacement of multi-brand
R and secret documents.
document security requirements printer fleet with 27 Xerox ®
associated with a new contract to printers. • ime savings for the customer’s IT
T
commercialise submarines. department.
• efinition of print policy, working
D
• ationalise printer maintenance
R with the IT Manager. • 7% cost savings on visible and
2
and consumables orders. soft costs.
• eployment of print management
D
software, including user
authentication.
Good Ways to Grow | xerox.com
17 PHARMACEUTICAL

“The global capability of Xerox® Print

Partner Services helped us win back a lost
customer. They’re so pleased with the
service, they act as a reference for us.”
Niels Lynge, CEO,
XP Digital

DELIVERING ON A CHALLENGE SOLUTION R E S U LT S

• elp a pharmaceutical company

H • G lobal Xexox ® Print Partner • ustomer’s global printing needs
C
GLOBAL SC ALE resolve global printing needs Services solution incorporating met.
unmet by its incumbent supplier. printers, service, consumables
COUNTRY: ordering and account • S atisfaction with the service
Denmark management. means the customer acts as a
reference for other prospects with
Key Customer Benefits: • ompatibility with the customer’s
C global needs.
Flexibility and scalability IT systems and security protocols.

Good Ways to Grow | xerox.com

18 PUBLIC SECTOR

“Pull printing and Xerox® ColorQube

technology help our customer cut
waste by 90% and align with
government environmental policy.”
Roberto Sánchez, IT Manager,
Ofimática Alicante

MEE TING GREEN CHALLENGE SOLUTION R E S U LT S

• elp a local council meet central

H • P rinter fleet rationalisation: from • 21% TCO reduction.
TA R G E T S government environmental targets 35 to 23 MFPs; from 4 brands and
on waste. 15 models to one brand (Xerox) • P rint-related waste cut to 10%.
COUNTRY: and 2 models. • 6% of service calls generated
5
• C ut print-related costs
Spain
• Xerox ® ColorQube ®, enabling automatically, with no need for
• Reduce printer fleet complexity. users to log a call.
Key Customer Benefits: elimination of pre-printed
Sustainability • elieve users of the need to place
R stationery. • P roactive delivery of 95% of
service calls and order consumables, reducing the burden
End-user productivity
• P aperCut print management
consumables. on IT.
software for pull printing, print
Cost reduction • educe space needed to store
R monitoring and cost control. • 95% printer uptime
consumables stock.
• A utomatic consumables ordering.

Good Ways to Grow | xerox.com

19 PUBLISHING

“We helped a major press group

rationalise print-related processes and
costs in support of its wider business
optimisation goals.”
Reprise de Crilcsa

INCRE A SED CHALLENGE SOLUTION R E S U LT S

• elp a press group’s parent

H • P rinter fleet rationalised to • P rinter fleet cut by 65%, from 200
PRODUCTIVITY company simplify and reduce a all-Xerox ® MFPs and colour laser to 70 devices.
mixed fleet of printers. printers.
COUNTRY: • P rint-related costs down by 35%.
• L ower print-related costs. • P aperCut solution to track print
Spain
volumes by department. • esources refocused on the
R
• A utomate resource-hungry company’s core business.
Key Customer Benefits:
print-related processes. • A utomated consumables shipping.
End-user productivity • S uccessful change management.
• et everyone on board with the
G • Xerox ® Fleet Management Portal
Cost reduction changes. for incident tracking.

• User training and engagement.

Good Ways to Grow | xerox.com

20 R E TA I L

“Our customer is delighted with a fully

managed service across all its printers
and streamlined consumables
ordering.”
Massimiliano Lai, Commercial Director,
Tecnoffice

TA K I N G T H E CHALLENGE SOLUTION R E S U LT S

• id a leading retailer of the

R • Xerox ® Fleet Management Portal • entralised monitoring and
C
PA I N AW AY consumables ordering burden. (FMP) for consolidated device management of all printers.
usage data and automated
• void the need to buy in advance
A • I ncreased service desk
COUNTRY: supplies ordering.
and devote storage space to stock. productivity.
Italy
• Incident management system.
• I mprove monitoring and • onsumables delivered as
C
Key Customer Benefits:
management of the mixed printer required: no need for customer to
End-user productivity
fleet across multiple sites order and store.
throughout Sardinia.
• E nhanced customer satisfaction
and improved experience.

Good Ways to Grow | xerox.com

21 R E TA I L

“We delivered a cost-effective, high-

performance managed print service
that integrates with our customer’s
complex infrastructure.”
Clive Hamilton, Group Managing Director,
Pinnacle Complete Office Solutions

HIGHER UPT IME, CHALLENGE SOLUTION R E S U LT S

• elp a specialist retailer with 500

H • A ssessment and design services. • 4 0% reduction in print costs.
LOWER COSTS employees nationwide cut the cost
• anaged print service including
M • P rint costs and payment plan
of print.
Xerox ® A3 and A4 printers with aligned with customer’s budget
COUNTRY:
• E nsure integration of new print Xerox ® ConnectKey ® technology. requirements.
United Kingdom
services with existing proprietary
• Xerox ® Services Manager for asset, • I ncreased printer uptime and
Key Customer Benefits: software and bespoke systems.
supplies and incident tracking and access, and faster printing.
End-user productivity
management.
• armonised interworking of Xerox
H
Cost reduction
printers with existing IT systems.

Good Ways to Grow | xerox.com

22 SERVICES

“A managed print service is saving an

international development
organisation €9,000 a month, and
taking the pressure off its IT team.”
BV-comOffice

T R A N S PA R E N C Y CHALLENGE SOLUTION R E S U LT S

• ationalise and update the mixed

R • anaged print service covering
M • ationalised, up-to-date printer
R
A N D S AV I N G S printer fleet used by a children’s hundreds of Xerox ® and non- fleet under efficient management.
rights NGO. Xerox ® printers.
COUNTRY: • S ingle point of contact for printer-
• ake print-related costs more
M • utomated supplies replenishment
A related matters.
Germany
transparent. (ASR).
Key Customer Benefits: • 9,000 savings on monthly print
€
• educe the admin burden on the
R • onsistent per-page print costs
C costs.
End-user productivity
IT department. across all printer makes and
Cost reduction models.

Good Ways to Grow | xerox.com

23 SERVICES

“Our customer has full control over its

global printer fleet and print costs, as
well as convenient mobile printing.”

Borislava Kostadinova, Key Account Manger,

Klaus Vogel Bürotechnik

CONTROL WITH CHALLENGE SOLUTION R E S U LT S

• elp a technology company

H • ssessment of print environment
A • O ne supplier and point of contact.
FL E X IBIL I T Y (present in 40 countries) to using Xerox ® Asset DB and DA.
rationalise its mixed printer fleet. • I T team relieved of routine
• onsolidation to four Xerox
C printer-related tasks.
COUNTRY:
• P ut an end to local printer ordering models and one service contract.
Germany
and invoicing. • bility to review fleet and request
A
• P rint management solution. service using FMP.
Key Customer Benefits:
• educe the range of consumables
R
Information security and risk • utomated service incident
A • E nhanced control over print costs.
needing to be stocked.
creation and supplies
End-user productivity • educe the printer-related burden
R replenishment. • S ecure mobile printing.
on the IT team.
Cost reduction • Xerox ® Fleet Management Portal
• Improve cost control. (FMP).

Good Ways to Grow | xerox.com

24
“We worked closely with the customer
to understand their digital ambitions,
and delivered a secure solution that
can grow with them.”
Clive Hamilton, Group Managing Director,
Pinnacle Complete Office Solutions
S E C U R E D I G I TA L
T R A N S F O R M AT I O N
COUNTRY:
United Kingdom
Key Customer Benefits:
Information security and risk
End-user productivity
Cost reduction
CHALLENGE
• S upport a growing financial
services consultancy’s transition to
more collaborative and digital
ways of working.
• E nable users across 5 sites to
access client documentation
swiftly and easily.
• aintain the security of financial
M
and personal information.
SERVICES
SOLUTION R E S U LT S
• ssessment of information flows
A • igital documents available to
D
and user access requirements. authorised users at the touch of a
button.
• I ntegrated mobile print, document
storage and scanning solution, • E nd-to-end security of digital
hosted in the cloud. documents.
• Xerox ® ConnectKey ® -enabled • E ase of use with standardised
MFPs at all sites. MFPs and uniform interface.
• S ecurity embedded on printers • 5%–35% savings in cost, time
2
and in the network. and storage space.
Good Ways to Grow | xerox.com
25 SERVICES

“The combination of managed MFPs

and secure mobile working capability
saves time and money — and enables
better use of resources.”
Clive Hamilton, Group Managing Director,
Pinnacle Complete Office Solutions

SECURE MO BIL E CHALLENGE SOLUTION R E S U LT S

• E nable remote access to a housing
WORK ING association’s centralised housing
management system (HMS) for
COUNTRY: regional managers.
United Kingdom
• emove the need to travel to head
R • S olution for printing, copying and
Key Customer Benefits: office to print, copy and copy
Information security and risk documents.
• U nmanaged, single-function
devices at 8 sites replaced by
managed Xerox ® MFPs with
automated consumables supply.
scanning from smart devices
implemented.
• bility to access and update HMS
A
information anytime, anywhere.
• 0% cost savings, reduced
3
environmental impact and 18
hours back per manager per week,
through reduced need to travel to
head office.

Sustainability • elieve IT admin of printer-related

R • S ecure access to the HMS from • L ess pressure on IT admin with a
maintenance. smart devices enabled. fully managed print service.
End-user productivity

Cost reduction

Good Ways to Grow | xerox.com

26 SERVICES

“We’re helping our customer achieve

its digital transformation aims, turning
paper documents into accessible
information.”
Nustream

EMBR ACING CHALLENGE SOLUTION R E S U LT S

• o support an accountancy firm’s

T • ssessment of print environment
A • 0% cut in print costs and 10%
2
D I G I T I S AT I O N transition to more digital ways of using Xerox ® Asset DB and Xerox ® reduction in volumes, despite 25%
working. Device Agent (DA). growth in staff numbers.
COUNTRY:
• To cut print-related costs. • 3 single-function devices
2 • E asier, more efficient access to
United Kingdom
replaced by 2 fully managed Xerox information (for mobile workers in
• o ensure information and
T
Key Customer Benefits: MFPs with scan-to-Dropbox and particular) through increased
document security.
Information security and risk security features. digitisation of documents.
• o improve visibility of printing
T
End-user productivity • P olicies implemented to reduce • ata and analytics to support
D
and the print environment.
colour printing. ongoing digital transformation.
Flexibility and scalability
• S olutions for monitoring devices
Cost reduction and usage.

Good Ways to Grow | xerox.com

27 TECHNOLOGY

“By thoroughly auditing the current

system we were able to identify
savings, both immediate and over the
longer term.”
Clive Hamilton, Group Managing Director,
Pinnacle Complete Office Solutions

PROCESS CHALLENGE SOLUTION R E S U LT S

• elp an established car-parts

H • Workflow audit and analysis. • ore efficient, higher-quality label
M
M O D E R N I S AT I O N packaging company modernise its
• E nergy-efficient managed laser output.
label-production process..
printers for label output, replacing • 5% reduction in costs associated
3
COUNTRY:
• Reduce the cost of label printing. legacy impact printers. with label printing (including
United Kingdom
• F orms overlay software, enabling reduced power usage and removal
Key Customer Benefits:
integration of existing label- of break-fix charges).
Sustainability
production software and data • ost savings reinvested in the
C
Cost reduction sources with new laser printers. business.

Good Ways to Grow | xerox.com

28 TOOLS

“The portal gives us visibility and

control and helps us provide a true
managed print service that delights
our customers.”
Patrick Van Baelen, Managing Partner,
XsolveIT

A S E R V I C E T H AT CHALLENGE SOLUTION R E S U LT S

• ighlight potential operational

H • Xerox ® Fleet Management Portal • B etter performance against SLAs.
D EL IGHTS issues before they surface. (FMP) with operational dashboard
enabling close monitoring of • ore efficient printer fleet
M
• eliver high printer uptime
D monitoring
COUNTRY: customers’ printer fleets.
cost-effectively.
Belgium
• P rioritised view of operational • F aster onboarding of new service
• E nsure customer satisfaction by desk staff, thanks to intuitive FMP
Key Customer Benefits: issues via FMP, driving faster
meeting SLAs . interface.
Speed resolution.
• new level of customer service
A
Customer-centricity
and satisfaction.

Good Ways to Grow | xerox.com

29 TOOLS

“Xerox® Services Manager helps us win

more global deals and provide our
customers with a more personalised
service.”
Edwin Jongsma, Commercial Director,
Xtandit

SUCCESS IN THE CHALLENGE SOLUTION R E S U LT S

• I mprove competitiveness in mixed • Xerox ® Services Manager for • bility to manage mixed printer
A
GLOBAL ARENA printer fleet management for end-to-end asset and incident fleets across multiple countries.
global customers. management.
COUNTRY: • reater service desk productivity
G
• E xtend printer management • onsolidation (via Services
C and efficiency.
Netherlands
capabilities beyond simple Manager) of financial information,
Key Customer Benefits: monitoring. device usage, supplies inventory • I ncreased customer satisfaction
Flexibility and scalability management, cost tracking and through delivery of a true
• P rovide a managed service desk managed print service.
service level management.
Revenue growth function.
• ore large international deals
M
Customer-centricity won.

Good Ways to Grow | xerox.com

30 TOOLS

“Streamlining supplies management

with Xerox helps us differentiate
ourselves from the competition.”

Thomas Meier, MPS Programme Manager,

Comdat

A U T O M AT I O N F O R CHALLENGE SOLUTION R E S U LT S

• I mprove supplies management • Xerox ® Enhanced Managed • ore efficient supplies

M
EFF IC IENC Y process for 1,000+ printers without Supplies Service (EMSS) to monitor management for all printer brands
service contracts, in use across the all printers and generate proactive through EMSS-driven automation.
COUNTRY: customer base. alerts when supplies run low.
Switzerland • C ompetitive differentiation.
• emove the need for customers to
R • Xerox ® Fleet Management Portal
Key Customer Benefits: stock supplies. (FMP) to transform alerts into • ost savings, passed on to
C
Customer-centricity supplies orders, check stock with customers, with Xerox as our single
suppliers, and monitor status of source of supplies.
Cost reduction supplies orders. • o need for customers to order
N
supplies or maintain inventory.

Good Ways to Grow | xerox.com

31 TOOLS

“We use Xerox analytics tools to

accelerate assessments and quantify
the customer benefits of our
managed print service.”
Marc Ueckermann, Solution and Services Director.
Xenith Document Systems

ENHANCED CHALLENGE SOLUTION R E S U LT S

• S treamline the Consult, Strategise • erox assessment tools (Xerox ®

X • S ervice delivery excellence with
A N A LY T I C S and Optimise phases of the Asset DB and CompleteView ® Pro), accurate and timely data,
managed print service (MPS) providing a better understanding presented in a professional,
COUNTRY: offering. of each customer’s current interactive format.
United Kingdom operating environment.
• I mprove the quality and accuracy • I mproved ability to quantify and
Key Customer Benefits: of the management information demonstrate the business benefits
Customer-centricity provided to customers. of an MPS solution.

• ifferentiation of Xenith’s MPS

D
offering through enhanced
analytics.

Good Ways to Grow | xerox.com

32 TOOLS

“Xerox assessment tools give us

greater insight into our customers’
print environments, helping us create
more compelling proposals.”
Gonçalo Silvestre, Sales Manager,
Juvex

INCRE A SED CHALLENGE SOLUTION R E S U LT S

• nderstand the TCO of customers’

U • erox assessment tools (Xerox ®
X • reation of more compelling
C
INSIGHT current print environments. Asset DB and CompleteView ® Pro), proposals that incorporate real
facilitating in-depth analysis of customer data.
• ain insight into performance and
G
COUNTRY: customers’ print environments.
operating costs across customers’ • I ncreased ability to show
Portugal
mixed-vendor fleets. • uy-in to use of the tools from the
B customers how they can reduce
Key Customer Benefits: Juvex sales team. print-related costs and increase
• ake it quicker and easier to
M
Speed
analyse customers’ print productivity.

Customer-centricity environments.

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33 TOOLS

“The Light Partner Helpdesk and

Enhanced Managed Supply Services
help us strengthen our customer
relationships.”
Malin Jelsgaard, Support Manager,
Simplify

GE T T ING CLOSER CHALLENGE SOLUTION R E S U LT S

• e-establish strong relationships

R • L ight Partner Helpdesk (LPH). • O ptimised customer service.
TO C US TOMER S with customers.
• Xerox ® Enhanced Managed Supply • ore control over the customer
M
• egain control of customer
R Services (EMSS). interface.
COUNTRY:
operations to avoid eroding the
Norway
bottom line. • S implification of customers’ daily
Key Customer Benefits: routines, including supplies
Revenue growth
management.

• E nhanced profit chain.

Customer-centricity
• oors opened to discuss
D
additional business solutions.

Good Ways to Grow | xerox.com

About Xerox
G O O D WAY S TO G R O W

Xerox is an $11 billion technology leader that innovates the

way the world communicates, connects and works. Our
expertise is more important than ever as customers of all
sizes look to improve productivity, maximize profitability
and increase satisfaction. We do this for small and mid-size
businesses, large enterprises, governments, graphic
communications providers, and for our partners who serve
them.
We understand what’s at the heart of work – and all of the
forms it can take. We embrace the increasingly complex
world of paper and digital. Office and mobile. Personal and
social. Every day across the globe – in more than 160
countries – our technology, software and people
successfully navigate those intersections. We automate,
personalize, package, analyze and secure information to
keep our customers moving at an accelerated pace.
For more information visit www.xerox.com.

©2018 Xerox Corporation. All rights reserved. Xerox®, CompleteView®, ConnectKey®, DocuShare® and Xerox and Design® are
trademarks of Xerox Corporation in the United States and/or other countries. BR24091