KNOWLEDGE SERVICES GLOBAL TRANSACTION SERVICES
Research and Analytics
About Us Adventity is a leading business enabler
offering end-to-end solutions to a diverse
global business community, including some of
the world's top financial institutions and
Global 2000 companies. Headquartered in
New York City with offices in North America,
Europe, Middle East and Asia, Adventity
provides business solutions with the twin
objectives of revenue maximization and cost
minimization using Industry specialists with
strong domain knowledge in each of the
vertical business segments it operates in.
Funded in 2003, Adventity commenced
operations on Jan 1, 2004. Adventity has
grown to 6,000+ employees in just over 4 years
and has developed a strong vertical business-
to-technology focus across industries.
Adventity operates a flagship state-of-the-art
global processing center in Mumbai, India,
with additional facilities in Chennai, Dubai
and Houston; together having over 300,000
sq. ft. of delivery facility. With the senior
management team having combined 150+
person years of broad Financial Services
experience, the company services over 100
clients on 5 continents across all disciplines.
Mission To enable and empower businesses to succeed
by providing value added transactions services
solutions.
? Corporate houses, including a broad range of
Client Base
Global Fortune 2000 Corporations • Banks and
financial services companies, including Wall
Street firms (15 out of top 20 global
investment banks, research houses, consulting
firms, VCs, investment firms, hedge funds)
• Rapidly expanding airlines and travel
clientele base including several leading
airlines in the Asia, Middle East, European
region and travel portals in India.
Airlines and Travel
Buy-side/Sell-side Research
Equity, Credit & Macroeconomic Research, Asset Management
& PE/VC Support
• Global equities, credit, convertibles and commodity analysis
• Initiating coverage reports • Sector investment theses • Thematic
macroeconomic reports and databases • Modeling and valuation • Capital
structure analyses • Fundamental credit and covenant analyses • Due
diligence and information memoranda • Credit investment proposals
• Portfolio management • Statistical analysis
Investment Banking
• Company profiles, models and valuation • Industry analysis • Equity,
debt and M&A comparable company analyses • Leveraged buy out and
merger modeling • Pitch books • Fairness opinions
Business Research & Consulting
(Including Primary Research and Visual Communication Services )
• Market sizing and entry strategy • Operational & strategic advisory
• Business due diligence • Basel II risk consulting • M&A target
identification / restructuring and diversification • Newsletter and
database development • Multi-lingual primary research capabilities
• Desktop publishing, animation and web designing
Analytics
• Marketing analytics • Customer studies • Risk & fraud management
• Collections & recovery management • Web analytics • Reporting &
database solutions • Product implementation • Response propensity
modeling • Campaign management & optimization • Loss forecasting
• Price elasticity & structural equation modeling • Business metrics
analyses • MIS suite • Collaborative filtering & site optimization
Fund Administration & Accounting
• Processing deal transactions and dividends • Trade capture, security
pricing, reconciliation and NAV calculation & reporting • Financial and
tax reporting - manage fund budget, annual, semi-annual financial
statements and other services like compliance, legal, secretarial, etc
Advantage
• Senior management with 150+ person years financial services
experience along with a team of 700 trained analysts • Strong
industry relations and network across banks, brokerage firms,
hedge funds, private equity firms, corporations & sector experts
• More than 13,000 companies researched across geographies &
sectors • Multi-lingual primary research and translation capabilities
Banking Operations
Passenger Revenue Accounting
• Sales receivable & ticket/ EBT stock processing • Flown revenue
recognition • Interline billing & settlement • Incentive management for
GSA / agents • Customized financial interface files & MIS reports
Fare Distribution / Filing
• Rules, footnote & YQ/YR codings and add on structures • Creating
complicated routing maps • RBD maintenance • Competitive monitoring
Interline Evaluation
• SPA/CS scorecard • Recommendations on key business decisions
• Strategy implementation • Contract designing
Revenue Integrity – Inventory Management
• Tele-type rejects message & dupes handling • Name & schedule change
• Time limit extension / cancellation • CFE (Critical Flight Editing)
• Mixed classes violations
Customer Contact Services
• Bookings/ reservations support • Inbound customer service & query
handling
Frequent Flyer / Loyalty Management
• Member enrollment & transaction tracking • Tier management
• Accrual & redemptions • Reporting, segmentation & data Mining/
analyses • Customer lifetime value & profitability
Cargo Revenue Accounting
• Management of stock, export, import, sales & billing • Rate filing &
computation on AWBs • Interline billing, mail processing & settlement
• Uplift based revenue recognition • Cass billing file out puts
Revenue Recovery
• Auditing of agency sales for fares, taxes and refunds • CRS fees & uplift
RBD violation audit
FAO
• Expense accounting • Receivables & payables reconciliation • Payroll
management
Analytics – Revenue Management
• Data mining • Modeling & forecasting • Analysis of revenue
management data • Route/ demand/ capacity management
Advantage
• Expertise in working on all leading CRS’s • Strength of over 400
IATA certified resources and still growing exponentially • Reduced
turnaround times through time differences and 24/7 or 24/5
delivery models
Retail Assets
• Multi institution solution hosting • ACH & cheque management • End–
to–end life cycle processing ( • Application processing & credit bureau
interface • Loan boarding • Collateral management • Dealer /
manufacturer subvention accounting • Reconciliation & GL accounting
• Instrument clearing, direct debit & payment processing ) • Real-time
channel integration i.e., internet banking, phone / SMS banking,
payment gateways, CRM solution integration • Delinquency & recovery
management • State-of-art MIS and analytics • Contact center services
Trade Finance
• Full trade finance back office support • Import / export LC
management • Guarantee transactions, import / export bills processing
& settlement • Merchant forward contracts' transaction processing
• Query handling
Specific Process Out-Sourcing
• Application processing: assets or liabilities • Loyalty program
management & administration • Soft bucket collections calling & field
agency management • Operations efficiency tracking & management
• ATM acquiring: reconciliation, settlement & profitability reporting
• Fixed time campaign management (• Outbound calling • Mail
management • Inward customer logistics) • Portfolio risk & profitability
reporting • GL accounting & statutory reporting
Program & Project Management
• Project or initiative business case creation • Project documentation
experts: RFP, BRD Creation • Vendor management • Project & resource
planning • Domain consulting: retail assets, transaction processing
• Third party processing support
Commercial Banking Products & Services
• Credit risk software products • Basel II risk consulting and outsourced
credit assessment support services • Origination • Risk grading and
assessment • Credit administration and monitoring • Collateral
management • Portfolio monitoring • PD, LGD, EAD calculators • Islamic
banking • Account profitability
Advantage
• Core Management team with 100+ years of extensive banking
operations experience • Experience includes setting up banks' back
office from ground-up with least time taken to reach efficiency
levels comparable to industry standards set by mature institutions
• True full service BPO offering all banking services with an option to
outsource processes in small parts or as a whole • Micro-managed
SLA tracking, continual process review, delivery on promise
Cards' Issuer & Merchant
Acquirer Processing
Multi Institution Solution Hosting
• Full issuer suite support ( • Credit, debit, pre-paid, loyalty, corporate,
commercial & private label cards ) • Transaction switching, real-time
fraud management & dispute handling • End–to–end merchant
management • State-of-art MIS and analytics • Real-time channel
integration
Personalization & Fulfillment Bureau
• Material management solution, EMV card personalization • Chip card
personalization • Fulfillment: Welcome pack generation, automated
printing & stuffing, dispatch embossing, encoding, tipping, indent and
thermal printing
Voice Operations Significant Achievements
Collections: • Skip tracing & handling collection calls for various
• “BPO Innovator of the Year” in 2008-
delinquency buckets for cards, mortgages and loans
IndiaTimes Group
Direct Marketing: • Up-sell / cross-sell • Customer segmenting &
• Ranked amongst the Top 10 Best Knowledge
profiling • Mailer designing & printing • Tele marketing • Email
marketing for banks, insurance, loans & cards
Outsourcing Firms globally in the 2008 Black
Book of Outsourcing (Brown & Wilson)
Adventity Service Offerings
Reservations: • Reservation management, help desk support and
• Second round financing from Norwest
supplement revenue for airlines, car rental, rail, travel agencies,
Venture Partners, CIBC and DA Capital in Jan
hotels & group holidays
2007 (largest VC investment in India in Q1 2007
Loyalty Management: • Royalty / Frequent Flyer (FF) program • Cross
sell partners • Promotional campaigns • Mystery shopping for airlines, • Selected as the joint venture partner for
online retailers & retail stores Noor Investment Group in 2008 to become the
pre-eminent full service knowledge and
Order Management: • Online order processing, order fulfillment,
business process outsourcing provider for the
order status information for retail including online retail
entire MENA region
Dot com Buy Assist: • Subscription / application processing
• Adventity, as a partner of the IATA Strategic Partnerships has been
• Catalogue sales • Up-sell / cross-sell • Information on merchandise
active in various IATA initiatives and manifested itself in winning
• Billing queries • Company policies • Dealer / POS locator services
solutions for airlines and suppliers.
for online retailers

Pre Acquisition Services

• Customer application processing, merchant establishment application
processing & data entry • Application scoring, de-duplication: existing Mortgage Services
and negative database • Credit bureau interface, NMAS / MATCH
verification • Credit underwriting Mortgage Transaction Outsourcing
• Mortgage outsourcing solutions for sales and operations • Origination TM

• Pricing • Underwriting • Quality control • Lead generation

Post Acquisition Services & Fulfillments
• Processing • Closing • Post closing • Servicing
• Card holder support services, MCC allocation • Real-time authorization Niket Patankar Sankar Krishnan
& referral management • Statement generation, printing & dispatch Private Label Originations and Servicing Chief Executive Officer Managing Director
Adventity Inc. Global Transaction Services Research & Analytics Airlines & Travel Voice Operations
management • Payment processing, accounting & interchange clearing Private-label program for financial institutions including marketing USA cell: 917-859-3924 Phone: 1-212-679-8610
• Settlement, reconciliation & GL management • Dispute/ exception & (mail drops, branded website, outbound calls) with dedicated lines niket.patankar@adventity.com USA Cell: 917 753 7892 Banking Operations
delinquency/ recovery management • Real-time fraud management & Canada Cell:905-617-1429
and teams with bi-lingual capabilities sankar.krishnan@adventity.com
scheme reporting Cards Processing Mortgage Services
Affinity Services
Contact Center Services Outsourcing solutions to consumer services organizations by Adventity Inc. Adventity BPO FZ-LLC
444 Park Avenue South Office No. 106, Building No 7
introduction of competitive mortgage products
• Customer solicitation, campaign management, lead generation Suite 1202 First Floor, Dubai Outsource Zone
• Tele verification & welcome calling • 24*7 authorization support, Mortgage Analytics New York, NY 10016 Dubai, United Arab Emirates
Tel: +1 212 679 8610 Tel: +971 507 352 510
transaction fraud verification • Business as usual: 24*7 inbound & • Mortgage-based research and analytics services for mortgage Fax: 1-212-679-8613
outbound contact center • Delinquency management: On call recovery providers, servicers and investors • Data integrity validation • Hedge
strategy optimization • Default risk / distress modeling • Mortgage
Adventity India
Adventity House
research and analytics C-2, Wagle Industrial Estate
Advantage Thane - 400 604, INDIA
Advantage Tel: +91 22 67 999 000
• One-stop full service round-the-clock processing shop with domain
expertise in every area of service • Micro-managed SLA tracking, • Dedicated account managers and customized processes
TM

continual process review, delivery on promise • Leading-edge technology ensuring data security
advantage@adventity.com
• Comprehensive monitoring and reporting
www.adventity.com