RYANAIR

Rev.
1.2

IATA DELAY CODES - 1. Annotate delays in the format DELAY/TIME, e.g. 93/7' or 77/25' - 2. Clarify all delays on EFL, Captain Remarks - 3. File an CSR for turnarounds which encounter
Jun.16
significant delays and/or deviations from Ryanair SOPs, GOM, 25-minute guide, etc.)
AIRLINE INTERNAL CODES
NIL

PASSENGERS & BAGGAGE

11 LATE CHECK-IN Check-in reopened for late passengers
12 LATE CHECK-IN Congestion in check-in area / Check-in not completed by flight closure time
13 CHECK-IN ERROR Error with passenger or baggage details
14 OVERSALES Booking errors - Not resolved at check-in
Discrepancies and paging / Missing checked-in passengers
15 BOARDING
RYR: Boarding discrepancy (error at gate) / Late passenger boarding
COMMERCIAL PUBLICITY /
16 Local decision to delay for VIP or Press / Ground meals / Personal items / Offload of passengers due to family bereavement
PASSENGER CONVENIENCE
17 CATERING ORDER Late or incorrect order given to supplier
Late or incorrectly sorted baggage (including carry-on bags & FGBs)
18 BAGGAGE PROCESSING RYR: The Gate Agent has failed to tag sufficient FGBs at the gate when the TOB of the flight is above 140
RYR: The Gate Agent fails to close the boarding gate on time
19 PRM ASSISTANCE Assistance of any kind / Lack of staff or equipment

CARGO & MAIL

21 DOCUMENTATION Late or incorrect documentation for booked cargo
22 LATE POSITIONING Late delivery of booked cargo to airport or aircraft
23 LATE ACCEPTANCE Acceptance of cargo after deadline
24 INADEQUATE PACKING Repacking and/or re-labelling of booked cargo
25 OVERSALES Booked load in excess of saleable load capacity (weight or volume), resulting in re-loading or off-load
26 LATE PREPARATION Late preparation in warehouse

MAIL ONLY
27 DOCUMENTATION / PACKING Incomplete and/or inaccurate documentation and/or packing
28 LATE POSITIONING Late delivery of booked mail to airport or aircraft
29 LATE ACCEPTANCE Acceptance of mail after deadline

AIRCRAFT & RAMP HANDLING

LATE / INACCURATE AIRCRAFT
31 Late and/or inaccurate Loadsheet / General Declaration / Passenger Manifest
DOCUMENTATION
32 LOADING / UNLOADING Bulky items / Special Load / Cabin Load / Lack of loading staff
33 LOADING EQUIPMENT Lack of and/or breakdown (e.g. baggage conveyor) / Lack of operating staff
34 SERVICING EQUIPMENT Lack of and/or breakdown (e.g. steps) / Lack of operating staff
35 AIRCRAFT CLEANING Late start and/or completion
36 FUELLING / DEFUELLING Late delivery of fuel by Fuel Supplier (excludes late request)
37 CATERING Late and/or incomplete delivery / Late loading
38 ULD (CONTAINERS & PALLETS) Lack of and/or breakdown
Lack of and/or breakdown (e.g. GPU, ASU, Pushback tug, De-icing, etc.) / Lack of operating staff
39 TECHNICAL EQUIPMENT
RYR: ASU required and not provided for on-time dispatch or fails during the process

TECHNICAL & AIRCRAFT EQUIPMENT

Aircraft defects including items covered by MEL
41 AIRCRAFT DEFECTS
RYR: Aircraft components / Equipment defects (not including items covered by DL51 & DL52)
42 SCHEDULED MAINTENANCE Late release from maintenance
43 NON-SCHEDULED MAINTENANCE
SPARES & MAINTENANCE Special checks and/or additional works beyond normal maintenance schedule
44 EQUIPMENT Lack of spares / Lack of and/or breakdown of specialist equipment required for defect rectification
45 AOG SPARES Awaiting AOG spare(s) to be carried to another station
For technical reasons (e.g. a prolonged technical delay) & Scheduled ACFT changes during FDP
RYR: OPS CONTROL schedules 40 mins for standard, scheduled aircraft changes. When less than 40 mins turnaround is
46 AIRCRAFT CHANGE scheduled with aircraft change, assign DL46 for time beyond scheduled turnaround up to 40 mins. If actual turnaround exceeds
40 mins, assign additional delay codes for time beyond the 10 mins with the appropriate reasons. Do not use DL96 for
planned/scheduled ACFT changes.
47 STAND-BY AIRCRAFT Stand-by aircraft unavailable due to technical reasons

DAMAGE TO AIRCRAFT
DAMAGE DURING FLIGHT
51 Bird strike / Lightning strike / Turbulence / Heavy or Overweight landing / Collision during taxiing
OPERATIONS
DAMAGE DURING GROUND Collisions (other than during taxiing) / Damage during loading or offloading / Contamination / Towing / Extreme weather
52
OPERATIONS conditions

EDP / AUTOMATED EQUIPMENT FAILURE

55 DEPARTURE CONTROL Failure of automated systems, including Check-in / Load control systems producing loadsheets
CARGO PREPARATION /
56 Failure of documentation and/or load control systems covering cargo
DOCUMENTATION
57 FLIGHT PLANS Failure of automated flight plan systems
Rev. 1.2
RYANAIR
IATA DELAY CODES - 1. Annotate delays in the format DELAY/TIME, e.g. 93/7' or 77/25' - 2. Clarify all delays on EFL, Captain Remarks - 3. File an CSR for turnarounds which encounter significant delays
Jun.16
and/or deviations from Ryanair SOPs, GOM, 25-minute guide, etc.)
FLIGHT OPERATIONS & CREWING
61 FLIGHT PLAN Late completion or change to flight plan
Late alteration to fuel or payload
RYR: Other operational requirements not covered by other codes (e.g. Refuelling supervision, Aircraft weight change, ASU Supplementary
Procedure, etc.)

62 OPERATIONAL REQUIREMENTS RYR: APU INOP - 1. If ASU in place, doors closed on time (provided ASU procedure completed within 10 mins) flight will be recorded as off-
blocks when parking brake is released, with DL62 accounting for delay up to 10 mins. 2. If ASU required and pre-advised, but not provided
by Handling Agent, or if ASU fails, delay will be recorded as DL39. 3. If aircraft technical issue arises last minute which creates a requirement
for an ASU, or if ASU not requested in time, delay will be recorded as DL41 (less than 10 mins allowance for ASU SP)

LATE FLIGHT CREW BOARDING OR

63 Late flight deck or entire crew (other than from stand-by call) / Late completion of flight deck crew checks
DEPARTURE PROCEDURES
64 FLIGHT DECK CREW SHORTAGE Sickness / Awaiting stand-by / Flight time limitations / Valid visa / Health documents
FLIGHT DECK CREW SPECIAL
65 Request not within operational requirements
REQUEST
LATE CABIN CREW BOARDING OR
66 Late cabin crew or entire crew (other than from stand-by call) / Late completion of cabin crew checks
DEPARTURE PROCEDURES
67 CABIN CREW SHORTAGE Sickness / Awaiting stand-by / Flight time limitations / Valid visa / Health documents
Request not within operational requirements
CABIN CREW ERROR OR SPECIAL
68 RYR: TOB of the flight is below 140 passengers and cabin crew request additional cabin bags to be offloaded
REQUEST
RYR: Handling Agent has tagged sufficient FGBs but cabin crew request additional cabin bags to be offloaded
CAPTAIN'S REQUEST FOR SECURITY
69 Extraordinary request outside mandatory requirements
CHECK

WEATHER
71 DEPARTURE STATION Below operating limits
72 DESTINATION STATION Below operating limits
73 EN-ROUTE OR ALTERNATE STATIONS Below operating limits
75 DE-ICING OF AIRCRAFT Removal of ice and/or snow (excludes lack of or breakdown of equipment)
REMOVAL OF SNOW / ICE / WATER /
76 Runway and/or taxiway conditions
SAND FROM AIRPORT

GROUND HANDLING IMPAIRED BY

77 High winds / Heavy rain / Thunderstorms / Blizzards / Monsoons / etc.
ADVERSE WEATHER CONDITIONS

AIR TRAFFIC FLOW MANAGEMENT RESTRICTIONS (ATFM)

RYR: On self-manoeuvring stands "Off Block" is recorded as time of first movement (as per regulation). Where first movement is later than
80 SELF-MANOEUVRING STAND
STD, assign DL80 up to 4 mins of the delay and additional delay codes for time beyond the 4 mins with the appropriate reasons.
ATFM DUE TO ATC EN-ROUTE
81 Standard demand / Capacity problems
DEMAND / CAPACITY
ATFM DUE TO ATC STAFF / Reduced capacity caused by Industrial action / Staff shortage / Equipment failure / Military exercise / Extraordinary demand due to capacity
82
EQUIPMENT EN-ROUTE reduction in neighbouring area
ATFM DUE TO RESTRICTION AT Airport and/or runway closed due to Obstruction / Industrial action / Staff shortage / Political unrest / Noise abatement / Night curfew /
83
DESTINATION AIRPORT Special flights / etc.
ATFM DUE TO WEATHER AT
84 ATFM due to weather at destination
DESTINATION

AIRPORT & GOVERNMENT AUTHORITIES

85 MANDATORY SECURITY Passengers / Baggage / Crew / etc.
Passengers / Crew
86 IMMIGRATION / CUSTOMS / HEALTH
RYR: Passenger Immigration / Customs / Health / Fitness conditions or confirmations
Parking stands / Ramp congestion / Lighting / Buildings / Gate limitations / etc.
87 AIRPORT FACILITIES
RYR: Refuelling with passengers boarding/disembarking not allowed by departure Airport/Authorities
RESTRICTIONS AT DESTINATION Airport and/or runway closed due to Obstruction / Industrial action / Staff shortage / Political unrest / Noise abatement / Night curfew /
88
AIRPORT Special flights / etc.
RESTRICTIONS AT AIRPORTS OF Including Air Traffic Services / Start-up and Pushback / Airport and/or runway closed due to obstruction or weather (restriction due to
89 DEPARTURE WITH OR WITHOUT weather in case of AFTM regulation only, otherwise refer to DL71) / Industrial action / Staff shortage / Political unrest / Noise abatement /
ATFM RESTRICTIONS Night curfew / Special flights / etc.

REACTIONARY
91 LOAD CONNECTION Awaiting load from another flight
92 THROUGH CHECK-IN ERROR Passenger or baggage check-in error at originating station
93 AIRCRAFT ROTATION Late arrival of aircraft from another flight or previous sector
94 CABIN CREW ROTATION Awaiting cabin crew from another flight
95 CREW ROTATION Awaiting flight deck or entire crew from another flight
Re-routing / Diversion / Consolidation / Aircraft change for reasons other than technical
96 OPERATIONS CONTROL RYR: Aircraft change for operational reasons
NOTE: Not for routine aircraft changes scheduled/planned by OPS CONTROL - (see DL46 guidance)

MISCELLANEOUS
INDUSTRIAL ACTION WITHIN OWN
97 Industrial action
AIRLINE
INDUSTRIAL ACTION OUTSIDE OWN
98 Industrial action (except ATC Services)
AIRLINE
99 MISCELLANEOUS RYR: Not used by RYANAIR