Minutes of Management Review

Participants:

Agenda:

- Context of the Organization

o Internal & External Issues
o Needs & Expectations of Interested Parties
o Risk & Opportunity Management (Process)
- Effective ness of actions taken to address the risk and opportunities
- Results of Audits
o Internal
- Customer Feedback
o Customer Satisfaction Survey
o Customer Complaint / Feedback
- Process Performance and Product Conformity
o Project Status Monitoring
- Performance of External Providers
- Status of Issued I – CARE
- Actual Accomplishments on established Quality Objectives
- Follow – up action from previous Management Review
- Changes that could affect the Management System
- Review of Quality Policy, Business Process Flow and Organizational Structure
- Recommendations for Improvements
o Resource Requirements
o Technological Requirements
o Other Requirements
Highlights

1. Meeting was called to order by Deputy QMR at around 9:00 am

2. Deputy QMR welcomed all the participants for the Management Review Meeting
3. Proceed with Management Review Agenda

1. CONTEXT OF THE ORGANIZATION

The Deputy QMR presented all the Risk and Opportunity Management per process and
reported that as per review, all actions taken to address risk and opportunities (risk
treatment) have been effective for the 1sth quarter of 2019 and 3rd quarter of 2019.

The Deputy QMR congratulated and encouraged the team to always ensure updating of the
Risk and Opportunity Management.
 The Deputy QMR reminded the team to conduct review of Risk and Opportunity
Management for the 2nd & 3rd Quarter of 2019.

2. RESULTS OF INTERNAL AUDIT – September 9–13, 2019

A total of findings in the conducted Internal Audit dated September 9 –13, 2019

The Deputy QMR expressed her satisfaction on the result of Internal Audit. Requested the
TCC Team to strive harder to improve. She reminded the process owners to ensure
consistency in the implementation of their process. She expressed her confidence on the
perseverance of the TCC Team.

FUNCTION / AREA MAJOR NC MINOR NC OFI

HR DEPARTMENT
AYALA MALLS VERMOSA
VERMOSA ARDIA
PURCHASING
DEPARTMENT
OPERATIONS
ADMIN DEPARTMENT
ENGINEERING
DEPARTMENT
ACCOUNTING
SEDA NUVALI
FLATS
CALLISTO
HOLY ANGEL UNIVERSITY
INTERNAL AUDIT
TOP MANAGEMENT
DCO
AVIDA TURF
TOTAL
TOTAL

3. CUSTOMER FEEDBACK

Customer Feedback from the Coordination Meeting, MEPS Meeting, EHS Meeting and
QA/QC Meeting attended by TCC personnel with MDC are discussed in the Project Team
Weekly Meeting and/or in the Daily Tool Box Meeting.

CUSTOMER SATISFACTION SURVEY

PROJECT NAME AVERAGE SCORE DESCRIPTION

FLATS

CALLISTO
 AYALA MALLS VERMOSA

VERMOSA ARDIA

SEDA NUVALI PUNCHLIST SUMMARY

PROJECT NAME REMARKS
HOLY ANGEL
OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH
UNIVERSITY
FLATS AVIDA TURF
NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST TARGET ACHIEVED

CALLISTO NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST TARGET ACHIEVED

5 YEAR SUMMARY – CUSTOMER SATISFACTION SURVEY
AYALA MALLS VERMOSA NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST TARGET ACHIEVED
YEAR 2015 2016 2017 2018 2019
VERMOSA ARDIA NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST TARGET ACHIEVED

SEDA NUVALI NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST TARGET ACHIEVED
AVERAGE 4.2 3.27 4.02 3.94
RATING
HOLY ANGEL UNIVERSITY NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST NO PUNCHLIST TARGET ACHIEVED

TARGET 3.1 3.1 3.1 3.1 3.1

ANALYSIS TARGET TARGET TARGET TARGET TARGET

EXCEEDED EXCEEDED EXCEEDED EXCEEDED EXCEEDED

The Deputy QMR congratulated the Team for the result of the survey conducted. She
requested that good practices should be shared and disseminated to all personnel. She
acknowledged that the implementation of the QMS served as a guide for the continuous
improved performance of TCC project teams.

CUSTOMER COMPLAINT SUMMARY

No Customer Complaints received from April 2019 to September 2019.

The Deputy QMR congratulated TCC Team and appreciated the efforts of the support
group and operations group.

4. PROCESS PERFORMANCE AND PRODUCT CONFORMITY

PROJECT STATUS MONITORING

A. PUNCHLIST MONITORING
 The Deputy QMR reminded that all punch list issued should be acted within 3 weeks. All
PM’s and PIC’s were instructed to be more vigilant in requiring all sub con to expedite
actions to correct issued punch list.
The Deputy QMR congratulated the Team for a Job Well Done!

B. SCHEDULE MONITORING
The Deputy QMR reminded all PiC’s and PM’s to ensure that all delays due to OSM,
Structural design or Structural Works, Architectural Works should be coordinated with the
CM / Client thru a formal letter or thru coordination meeting.

PROJECT NAME TARGET ACTUAL REMARKS

FLATS      

CALLISTO      
AYALA MALLS
VERMOSA      

VERMOSA ARDIA      

SEDA NUVALI      
AVIDA TURF

HOLY ANGEL
UNIVERSITY      

C. SAFETY MONITORING

ACCIDENT OCCURRENCE REMARKS

PROJECT NAME
APRIL MAY JUNE JULY AUGUST SEP
TARGET
0 0 0 0 0 0
FLATS ACHIEVED
TARGET
0 0 0 0 0 0
CALLISTO ACHIEVED
AYALA MALLS TARGET
0 0 0 0 0 0
VERMOSA ACHIEVED
TARGET
0 0 0 0 0 0
VERMOSA ARDIA ACHIEVED
TARGET
0 0 0 0 0 0
SEDA NUVALI ACHIEVED
HOLY ANGEL TARGET
0 0 0 0 0 0
UNIVERSITY ACHIEVED

With the strict rules of MDC, Zero accident is maintained. TCC Safety Officers together with
PM and PIC are instructed by the Deputy QMR to be more vigilant and consistent in
implementing safety policies in the Project Sites.

5. PERFORMNACE OF EXTERNAL PROVIDERS – SUBCON

SUBCON APR MAY JUN JUL AUG SEP

PROJECT NAME RESULT
NAME 2019 2019 2019 2019 2019 2019

FLATS              

CALLISTO              
AYALA MALLS
VERMOSA              

VERMOSA ARDIA                

AVIDA TURF
 NO  NO  NO  NO  NO  NO
SUBCO SUBCO SUBCO SUBCO SUBCO SUBCO  NO
SEDA NUVALI  NO SUBCON N N N N N N SUBCON
HOLY ANGEL
UNIVERSITY              

6. STATUS OF ISSUED I – CARE

All issued I – Care (total of 51) for the Internal Audit Findings are still undergoing
Implementation of Corrective Action. Verification of Closing – out these findings will be
conducted be the Document Controller 2 months after completion of Corrective Action.
7. ACTUAL ACCOMPLISHMENT OF ESTABLISHED OBJECTIVE TARGET AND
PROGRAM
Please Refer to Attached Reports
8. FOLLOW – UP ACTION FROM PREVIOUS MANAGEMENT REVIEW
All actions from the previous management review meeting has been fulfilled.
9. CHANGES THAT COULD AFFECT THE MANAGEMENT SYSTEM
No major changes that affects the Management System that strengthen current system.
10. REVIEW OF QUALITY POLICY, BUSINESS PROCESS FLOW AND
ORGANIZATIONAL STRUCTURE
The team agreed that there will be no changes on the established Quality Policy, Business
Process Flow and Organizational Structure.

The team agreed that QMS is effectively implemented as evidenced by the following:
a. Achievement of Zero Customer Complaint
b. Achievement of Zero Accident
c. Achievement of Satisfactory Rating in the Customer Satisfaction Survey
d. High Achievement of Objectives, Targets and Programs.

11. RECOMMENDATIONS FOR IMPROVEMENTS

 RESOURCE REQUIREMENTS
NONE
 TECHNOLOGICAL REQUIREMENTS
NONE
 OTHER REQUIREMENTS
Compliance to Data Privacy Act of 2012 – On – going preparation for
installation of the Data Privacy Policy into the organization.

Prepared by: NOTED BY: APPROVED BY:

__________________ __________________ __________________

DEPUTY QMR QMR PRESIDENT